Salon Coordinator/Receptionist
8 days ago
Cape May Court House
Job Description Salon Coordinator & Receptionist Job Description As the Salon Coordinator and sole Receptionist, I am responsible for ensuring the smooth and professional operation of the salon on both the client-facing and administrative sides. This role requires multitasking, organization, and excellent communication to deliver an exceptional guest experience while supporting the stylists and management team. Reception & Guest Experience • Welcome guests in a professional, friendly, and engaging manner., • Answer phones, check messages, and respond to client inquiries., • Advise clients on appointment availability and assist with scheduling, rescheduling, and pre-booking., • Communicate delays or changes in appointment times., • Greet and check out guests, handling payments accurately., • Offer and prepare beverages for waiting clients., • Encourage client retention through Google reviews, referrals, and strong guest relationships., • Manage and optimize the salon’s daily appointment schedule to maximize productivity., • Supervise scheduling for stylists and assistants, including time-off requests and time cards., • Communicate with stylists throughout the day regarding schedule changes and updates., • Direct the floor to ensure smooth service flow and client satisfaction., • Handle disgruntled guests with professionalism, escalating to management when necessary., • Manage POS system, cash handling, and daily opening/closing procedures., • Generate and review daily reports and transactions., • Assist in payroll preparation, meetings, and reviews as needed., • Drive product sales by maintaining strong product knowledge and educating clients., • Take, place, and receive product and supply orders; manage stock and inventory., • Ensure all product orders are shipped, received, or picked up promptly., • Open iPad and POS system; set up front desk., • Check/respond to voicemails, emails, and texts., • Confirm client appointments., • Review work tickets and update schedules., • Clock in/out staff as needed., • Pre-book and confirm future appointments., • Perform inventory counts and manage product/stock control., • Place supply and product orders., • Send thank-you texts to new guests., • Respond to client reviews., • Prepare stylist scorecards and assist with payroll numbers.