Head of customer experience jobs in Cambridge - Page 4Create job alerts

As Head of Data Science & Analytics and Reporting you will play an essential role in helping us achieve this mission to place data and audiences at the core of our decision-making process. Collaborating closely with the Head of Data Strategy and Delivery, Consumer Insight & Experience,

Were looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regional Head of Customer CareAt Gleeson, we

Office-based with high flexibility (1-2 days per week in the office). Internally the role is known as: Head of Data Science & Analytics and Reporting. One telephone interview followed by two competency-based interviews (the final stage will be face-to-face in our London office) .

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

Head of Customer SuccessWho we are?Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. As a Head of Customer Success </

We’re looking for a proactive, strategic and people-centred Head of Enterprise and Visitor Experience (HOEVE) to shape the theatre’s public-facing experience, ensuring that all visitors, from families and schools to artists and colleagues, feel welcome, safe, and valued. You will bring professio

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established

The ideal candidate will have 12–15+ years of experience in product management within sports or media, showcasing a strong leadership presence. This defining role offers a unique opportunity to shape the future of fan engagement globally. A global sports organisation is seeking a VP of Product to

Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. You’ll drive growth in both the number and value of our supporters—

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics - Financial Services.

Reporting directly to the Director of Customer Excellence and working closely with NGED’s President’s office and Operational Directors, you’ll be the voice and leader of Customer Experience for the entire NGED business. We’re offering an exceptional opportunity for a dynamic Head of Customer

We are looking for an experienced and flexible Head of Patient Experience to support our Director of Patient Safety & Quality Improvement. To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Hea

An innovative technology firm based in the UK is looking for a Head of Brand Experience & Market Engagement. The ideal candidate will have extensive experience in B2B SaaS, a strong track record of turning events into commercial success, and proven leadership capabilities. This position offers flexi

This full-time role requires extensive experience in managing reception services, strong leadership and communication skills, and knowledge of visitor management systems. The position offers a competitive salary of £56,250 per annum and comes with numerous benefits, including holiday allowance and

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets, and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing th

This strategic role involves leading a team of Customer Success Managers, driving customer engagement, and ensuring clients realize the full value of the product suite. A leading fintech company in Greater London is hiring a Head of Customer Success. Successful candidates will have strong leadership

A leading pharmaceutical solutions provider in the UK is seeking a Head of Customer Care to lead the strategy and delivery of customer care services. This full-time position offers a salary of up to £75,000 based on experience, along with competitive benefits including gym memberships and 33 days o

A leading arts organization in the UK is seeking a dynamic Head of Customer Experience and Operations. This executive role involves leading the commercial strategy, enhancing visitor experiences, and managing customer service teams. Candidates should have strong leadership skills, experience in runn

The role requires a high-profile leader with experience in stadium settings, strong financial and operational skills, and a passion for guest experience. The ideal candidate will thrive in a dynamic environment, deliver memorable experiences, and lead a diverse team. Competitive salary and benefits

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. Candidates should have extensive experience in customer acquisition and growth marketing within regulated environments. The position offers a competitive

This role demands a unique fusion of retail leadership and a passion for music, ensuring that stores deliver engaging customer experiences aligned with the brand's vision. A leading music retail company is seeking a strategic Head of Retail to oversee their retail strategy and execution across vario

Guaranteed Tenants Ltd is looking for a Head of Existing Customer Analytics to lead a high-impact team delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with its customer base. Head of Existing Customer Analytics - Financial Servi

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. Own gross pro

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Experienced in customer success / full ownersh

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Drive customer retention and expansion by identifying upsell/cross‑sell potential and increasing adoption. B2B SaaS Customer Success, Account Management, or similar roles.

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our dive

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. We’re looking for a senior, hands‑on Head of Customer Experience to own and elevate the end‑to‑end journey for our c

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. This position offers

A prestigious private hospital in London is seeking a skilled Head of Patient Experience to enhance quality care and drive patient feedback initiatives. The ideal candidate possesses a Professional Registration in Nursing, a strong commitment to patient care, and experience in managing complaints. R

This role focuses on developing a product strategy for clinical trial operations and enhancing participant experiences through innovative solutions. Successful candidates will possess a Master's degree and substantial experience in digital product management and technology transformation within the

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

Global Head of Customer Success AI-Driven Fitness Technology. Global Head of Customer Success. Own global success metrics such as churn expansion revenue net retention customer health scores and customer satisfaction (NPS/CES).

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty. Key responsibilities include implementing au

A leading WordPress hosting company is looking for a Head of Customer Success to shape their customer success strategy. This position offers flexible PTO and professional development budgets, making it an exciting opportunity for the right leader. In this remote-friendly role, you'll oversee onboard

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Everyone we speak with has talent and a track record; you’ll need to understand that that isn’t enough! You’ll have experience running operations in both a sca

Director of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. Define and embed the Customer Success vision, creating a culture of value and advocacy. Desig

A leading Facilities Management company is recruiting a Head of Customer Relations to drive customer growth and engagement strategies. The successful candidate will have a proven track record in customer relationship management and business development, and will be instrumental in positioning BAM FM

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high‑value customer experiences. Deliver commercial growth through ownership of senior level customer relationships, commercial and

Lead pilot programs for innovative workplace technologies, stay ahead of emerging trends, and champion the adoption of AI within the workplace. We are champions of rail, inspired to build a greener, more sustainable future of travel. Experience leading global teams and managing distributed office po

Experienced in customer success / full ownership responsibility for managing customers. Head of Customer Success (EMEA). Head of Customer Success (EMEA).

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser