Account manager jobs in San Mateo, California - Page 4Create job alerts

Job DescriptionJob Title: Technical Support Representative – L1 Location: South San FranciscoDescription: Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at Client X’s customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities: • Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at Client X’s customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using Client X’s custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.• Other duties and responsibilities may be assigned.Education/Experience: • Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.Physical Requirements:

Job Description Surety Bond Account Manager San Mateo, CA | $100–110K | Full-Time | Hybrid is preferred An independent insurance brokerage in San Mateo is looking for an experienced Commercial Construction Surety Bond Account Manager to support a strong book of construction clients. What You’ll Do: · Manage all aspects of surety bond servicing for commercial construction accounts · Review and analyze contractor financial statements and bonding capacity · Prepare submissions and coordinate with surety markets · Maintain strong client relationships and act as a key point of contact · Use Applied Epic to manage documentation, workflow, and renewals What You Bring: · 3+ years of experience in surety bond account management (construction focus strongly preferred) · Solid understanding of contractor financials and surety underwriting · Proficiency in Applied Epic · Strong attention to detail, excellent communication, and organizational skills · Active P&C license preferred Salary: $100,000–$110,000 DOE, plus benefits. If you’re a detail-oriented insurance professional who understands the construction surety world, we’d love to connect. Company DescriptionAbout Us Insurance Search Specialists is dedicated to helping talented insurance professionals find the right opportunities with national, regional, and local insurance brokerages. With over 25 years of experience in the industry, we are committed to connecting insurance professionals with the right brokerages. We focus on presenting smart career opportunities to our candidates, and we only introduce the best talent to our clients. We specialize in Commercial Lines Insurance, Personal Lines/Private Client, and Employee Benefits, and our mission is to ensure that our clients and candidates find the perfect match for their needs. Contact us today to learn how we can help you take the next step in your career.About Us\r\nInsurance Search Specialists is dedicated to helping talented insurance professionals find the right opportunities with national, regional, and local insurance brokerages. \r\n\r\nWith over 25 years of experience in the industry, we are committed to connecting insurance professionals with the right brokerages. We focus on presenting smart career opportunities to our candidates, and we only introduce the best talent to our clients.\r\n\r\nWe specialize in Commercial Lines Insurance, Personal Lines/Private Client, and Employee Benefits, and our mission is to ensure that our clients and candidates find the perfect match for their needs.\r\n\r\nContact us today to learn how we can help you take the next step in your career.

Job DescriptionDescription: As Retail District Manager, you are responsible for the oversight, leadership and achievement of results for multiple Retail Store locations. Directs all aspects of daily operations; leading the team and driving the business. Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development. Maintains control-related standards and procedures. Builds and retains motivated, high performing teams through effective leadership of line management. Essential Duties and Responsibilities: • Financial – Sustains growth through financial stewardship & fiscal responsibility., • Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations., • Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies., • Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets., • Works with the Regional District Director to generate ideas about future retail activities to ensure a cutting edge strategy; maintains up-to-date knowledge of the market place, competitors and trends., • Partners with Retail Leadership to facilitate the annual budget process. 2. Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations. • Partners with HR Business Partners to ensure people management goals are achieved and issues are satisfactorily resolved., • Ensures store locations deliver excellent customer service to donors and customers., • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately., • Partners with community businesses and organizations to promote Goodwill mission., • Serves as a Goodwill ambassador to the community. 3. Operational Excellence – Implements strategies to maximize resources and infrastructure. • Ensures that store leadership is well-trained and fulfill their duties and responsibilities., • Coordinates efforts among locations to allocate donations, team members, and leadership to maximize area performance., • Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business., • Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire., • Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. 4. Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team. • Leads the district in building a strong sales management culture; spends time coaching store leadership, identifying skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals., • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers., • Ensures that store leadership effectively manages performance of team members., • Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation., • Plays critical role in driving company culture change efforts and change management processes., • Coordinates efforts with various Goodwill divisions, as needed., • Performs other related duties, as assigned. Key Competencies/Enabling Attributes: • Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction., • Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization., • Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement., • Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand. 2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations. • Manages Performance and Results – Develops and executes plans that drive accountability for operational success., • Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results., • Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer. 3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth. • Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission., • Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans., • Embraces Change and Innovation – Establishes an environment that anticipates and embraces change. Requirements: Minimum Qualifications (Education, Experience, Skills): • 3 years’ work experience in Retail Management within a multiple store organization and Retail Buying, preferably thrift, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position., • Must have experience in development and growth of a retail store chain., • 3 years’ of experience with Retail Inventory POS Computer System preferred., • 5 years’ of supervisory experience as well as developing and managing business operations preferred., • Proficient in Microsoft Office Suite., • Must be able to frequently lift/carry/push/pull at minimum 10 lbs., • Must be able to occasionally lift/carry/push/pull up to 50 lbs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions What We Offer (FT): • $120,000 annual salary with a performance based bonus potential, • Medical, Dental & Vision Insurance, • Retirement Fund, • Professional Development Training, • Commuter Benefits, • Flexible Healthcare Spending Account, • Mental Health + Wellbeing Employee Assistance Program Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job DescriptionJob Title: Computer Repair Technician – L2Location: South San Francisco, CaliforniaSummary:We are looking to hire a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site 8 – 5pm Monday thru Friday. Responding to assigned repair tickets involving computer damage, system not booting, water spills, cracked screens etc. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Essential Duties and Responsibilities: • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of computer hardware., • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of service ticket closures for all requests within Service Now/OPUS., • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Keeping certifications and training updated., • Other duties and responsibilities may be assigned., • Must be able to lift (properly) up to 50lbs.Education/Experience:, • 3+ years Windows & Mac Experience within an L2 Deskside/Repair Support role, • Customer Service and experience working directly with customers is a must., • Technical authorization CompTIA or equivalent certifications (Apple/HP)., • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment., • Ability to troubleshoot and resolve complex hardware and software issues., • Excellent communication skills are a plus., • Service Now ticket Management., • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus.

Job DescriptionJob Title: Back Office Technician (L2)Location: South San Francisco, CA Summary: Respond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.Essential Duties and Responsibilities: • Support of PC & MAC Platforms & Operating Systems., • Involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location., • Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC & MAC systems., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs, • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e., OPUS, ServiceNow, Google Docs), • Plus, if you are experienced with Google Suite of Applications, WebEx & MDM solutions, not mandatoryEducation/Experience:, • Professional experience supporting both PC and MAC Platforms and Operating Systems (60/40), • Customer Service and experience working directly with customers is a must., • Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred., • Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and Desk Jet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, Apple Computers is preferred., • Requires a sound technical background with a minimum of 2-3 years of professional experience in a Service or IT environment., • Good interpersonal skills and organizational skills., • Troubleshooting and problem experience are helpful., • Excellent communication skills are a plus., • General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus., • 5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory., • Experience with Mobile Devices & Operations Systems (Blackberry, IOS v. 4 or better, Android) is beneficial

Job DescriptionJob Title: Technical Service Representative IILocation: South San Francisco, CASummaryRespond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at depot repair facility or onsite in support of our customer. Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.Essential Duties and Responsibilities • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location., • Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC & MAC systems., • Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. AIM/OPUS, Remedy, Clarify, ONYX, SIEBEL, etc)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Other duties and responsibilities may be assigned., • Plus if they are experienced with Google Suite of Applications, Webex & MDM solutions, not mandatoryEducation/Experience, • Customer Service and experience working directly with customers is a must., • Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred., • Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and DeskJet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, Apple Computers is preferred., • Requires a sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment., • Able to multi-task and prioritize multiple projects., • Good interpersonal skills and organizational skills., • Must be dependable and able to meet deadlines consistently., • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment., • Troubleshooting and problem experience are helpful., • Excellent communication skills are a plus., • General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus., • 5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory., • Experience with Mobile Devices & Operations Systems (Blackberry, IOS v. 4 or better, Android) is beneficial.

Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF) Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities: • Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience: • Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Job Description In a world increasingly reliant on connectivity, SRO Marketing stands as a bridge. We envisioned a future where everyone, everywhere, has access to reliable telecommunication services. That vision became our mission. By strategically partnering with telecommunications industry giants, we're not just selling; we're innovating how essential services reach those who need them most. Our journey is one of continuous evolution – leveraging cutting-edge marketing techniques and pioneering sales approaches to expand the footprint of our telecom partners. We're building more than a company — we're crafting a legacy of connection, driven by a team of forward-thinkers who are ready to shape the next generation of sales and marketing. Aspiring to a leadership role in client relations? We’re on the lookout for a driven Entry Level Account Manager to support our telecommunications team. Our comprehensive training program will equip you with the skills to manage key accounts, build lasting relationships, and drive sales growth. If you're ambitious, a strategic thinker, and eager to develop into a full-fledged account manager, APPLY TODAY and seize this incredible learning opportunity! The Entry Level Sales Account Manager Will Support Senior Leadership On The Following Tasks: • Executing community events and retail promotions on behalf of our telecommunications partner to increase sales, revenue and brand recognition, • Meet directly with consumers to promote our client’s telecommunications services, • Developing and delivering compelling sales presentations and proposals to prospective and existing clients, • Managing an assigned territory of key accounts, ensuring client satisfaction and identifying opportunities for sales growth, • Learning and applying cutting-edge business development techniques and pioneering sales approaches to expand the reach of our telecom partners' services, • Conducting thorough market research and analysis to identify new business opportunities and competitive landscapes, • Collaborating cross-functionally with sales, marketing, operations, and fellow Entry Level Account Managers to optimize client strategies and service delivery, • Maintaining accurate records of client interactions, sales activities, and performance metrics, • Contributing to the continuous improvement of sales processes and client management strategies, • Proven ability to learn quickly and adapt to a fast-paced, evolving environment, • Strong interpersonal and communication skills, both written and verbal, • Excellent organizational and time management abilities, • A strategic thinker with a results-oriented mindset, • Demonstrated ambition and a strong desire for professional growth, • Bachelor's degree in Business, Marketing, Communications, or a related field, • Previous experience as an Account Manager or a relevant client-facing role, • Familiarity with CRM software and sales analytics tools, • A passion for technology and the telecommunications industry

Job Description Title: Lab Support Technician – L2Project: Windows 7-10 systems upgradeClient is upgrading systems from Windows 7 to Windows 10. Summary: • This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware, • 100% PC Based, • Mac – helpful, but not requiredEssential Duties and Responsibilities:, • System Level Migrations, Data Migrations, Application Integration and Configuration on PC systems., • Confers with IT operation managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. OPUS, Service Now, Google Docs)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.Specific Duties and Responsibilities:, • Experience with Windows computer break fix and opening up of computers, • Manually unscrewing, opening backs of HP desktops/laptops, • Upon identification of a Window 7 machine, this will entail the extra steps of data migration, OS upgrade to Windows 10, data migration back to computer, and software re-installation/configuration, • Contributes to team effort by taking on additional tasks as needed, • Provides top-notch customer service

Job DescriptionJob Title: Desktop Support Technician – L2Location: South San Francisco, CASummary:We are looking to hire a skilled L2 Technician (Hardware Deployment and Repair) to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms. Essential Duties and Responsibilities: • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location, • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Supporting AV events and triaging AV equipment issues., • Keeping certifications and training updated., • Other duties and responsibilities may be assigned.Education/Experience:, • 3+ years Windows & Mac Experience within an L2 Deskside Support role, • Customer Service and experience working directly with customers is a must., • Technical authorization CompTIA or equivalent is preferred., • Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred., • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment., • Able to multitask and prioritize multiple projects., • Good interpersonal skills and organizational skills., • Must be dependable and able to meet deadlines consistently., • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment., • Ability to troubleshoot and resolve complex hardware and software issues., • Excellent communication skills are a plus., • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus., • 3+ years supporting one or more operating systems such as Mac OSX, Windows 10., • Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.

Job DescriptionAre you passionate about advancing the future of gene editing and supporting breakthrough biotechnologies? We are seeking a motivated Strategic Account Manager to join our growing sales team. In this role, you’ll have the opportunity to work directly with our clients to provide innovative solutions, build lasting relationships, and contribute to the growth of our Cell and Gene Therapy business. As a Strategic Account Manager, you will be responsible for identifying and managing key accounts, promoting Synthego’s synthetic biology products, and driving new business. Working closely with our internal teams, you’ll ensure a seamless customer experience and support the delivery of cutting-edge genome editing technologies to the scientific community. This is a fantastic opportunity to join a fast-paced, collaborative environment at the forefront of biotechnology. What You'll Do: • Manage existing client relationships and identify new opportunities for growth within assigned accounts., • Promote Synthego’s Research Use Only (RUO), IND enabling, and GMP product portfolios, developing tailored solutions to meet customer needs., • Conduct regular prospecting activities to build a strong sales funnel for preclinical and clinical business opportunities., • Collaborate with internal teams, including Product, Marketing, Operations, and Quality, to ensure smooth execution and delivery of products and services., • Own the sales process from following up with leads, to generating new opportunities, to closing deals, including preparing proposals, handling negotiations, and managing contracts., • Provide feedback to product and marketing teams on customer needs and market trends to inform the development of new products and sales strategies., • Partner with a Lead Strategic Account Manager to develop and progress GMP opportunities to close if necessary, • Develop strong, long-term relationships with clients ranging from bench scientists to senior leadership in the biotech and pharmaceutical industries., • Maintain detailed records of sales activities, customer interactions and opportunity management within the CRM system., • Leverage emotional and social intelligence to effectively interact with internal and external customers, fostering positive relationships and driving team collaboration across various functions., • Learn and evangelize the value proposition of Synthego’s phase appropriate synthetic biology products, supporting and development of cell and gene therapies from the bench to the clinic., • Focus on revenue growth, with the goal of establishing Synthego as the primary supplier for genome editing products and services., • Continuously build strong relationships with established commercial companies, non-commercial institutions, and universities with cell therapy programs, from bench scientists to senior leadership., • Map account structures, including functional areas and key personnel, and identify and manage client profiles critical to closing a deal – influencers, budget owners, decision-makers, executive sponsors, etc., • Travel approximately 20% of the time to meet clients and attend relevant industry events.About You:, • 3+ years of experience in account management or sales in biotechnology, life sciences, or a related field., • Proven track record of driving revenue growth and building strong client relationships., • Familiarity with the cell and gene therapy industry and a working knowledge of CRISPR or other genome editing technologies., • Excellent communication, presentation, and negotiation skills., • Ability to work independently and as part of a team in a fast-paced, dynamic environment., • Strong organizational skills and attention to detail, with experience managing multiple accounts simultaneously., • Collaborative mindset and ability to work cross-functionally with internal teams., • Bachelor’s degree in a Life Science field or equivalent experience required., • Must be based within the United States Nice to Haves:, • Experience with selling GMP products or working in a regulated environment., • Prior experience with CRISPR or genome engineering technologies., • Hands-on research experience in cell biology or a related field.Company Perks & Benefits, • Medical, dental, and vision benefits, • 401k Program, • Paid parental leave

Job Description Title: Desktop Support Technician – L1/L2Project: Windows 7-10 upgradeClient is upgrading systems from Windows 7 to Windows 10. Summary: • This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware, • 100% PC Based - no MACEssential Duties and Responsibilities:, • System Level Migrations, Data Migrations, Application Integration and Configuration on PC systems., • Confers with IT operation managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. OPUS, Service Now, Google Docs)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.Specific Duties and Responsibilities:, • Experience with Windows computer break fix and opening up of computers, • Manually unscrewing, opening backs of HP desktops/laptops, • Upon identification of a Window 7 machine, this will entail the extra steps of data migration, OS upgrade to Windows 10, data migration back to computer, and software re-installation/configuration, • Contributes to team effort by taking on additional tasks as needed, • Provides top-notch customer service

Job Description POSITION: Café General Manager CLASSIFICATION: Exempt REPORTING RELATIONSHIPS: • Reports to the District Manager, • Sets a standard of conscientiously hiring, training, developing, and retaining employees, • Continuously develop self and team, • Inspires and creates a positive environment, • Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings, • Create timely and complete schedules, taking the business and employees needs into consideration, • Completes payroll accurately and submits it within the proper time frame, • Models hospitality and is in service to the customer, • Acts to resolve customer concerns and is always looking for ways to make the experience better, • Monitors, coaches, and encourages team members to exceed the customer’s expectations through the team’s execution of the operations, processes, recipes, and knowledge, • Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers, • Completes required inventories and accurate ordering in the proper time frame, • Manage the store’s financial performance and costs to include accurate cash controls and product ordering, • Completes the weekly financial corporate requirements accurately and in a timely manner, • Is relentless in finding ways to drive sales and create new customers, • Monitors Key Performance Indicators and is always looking for areas to improve Qualifications and Requirements, • Demonstrates a passion for coffee and inspires it in others, • Management experience in specialty coffee, retail, hospitality, and/or customer service is required, • Experience managing a profitable & operationally sound single café/restaurant preferred, • Must maintain current state-issued SERVSafe Manager Certificate, • Experience recruiting, hiring, and managing staff, • Strong leadership skills with professional maturity, • Proven ability to understand and execute an organization’s goals and objectives, • Enjoys working on a team and collaborating as a team player, • Leadership, relationship, team building, and conflict management skills, • Excellent interpersonal and communication skills - both oral and written, • Must be able to exercise independent judgment and decision-making skills, • Ability to work in a fast-paced environment, manage competing priorities and meet deadlines, • Experience reviewing financial reports and meeting budgets, • Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays, • Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment, • Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills, • Minimum High School or GED Compensation, • Available to all employees, • Competitive wage, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment., • Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator We’d love for you to use the video answer feature for our screening questions! It’s a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.