AR Collections Specialist
12 days ago
Gibsonia
Job Description About the Role: We are seeking a motivated and results-driven AR Collections Specialist to join our team. In this role, your primary focus will be collecting outstanding accounts receivable balances and reducing delinquent accounts. Success in this position is rewarded directly through a performance-based incentive plan, making it an ideal opportunity for individuals who thrive in a goal-oriented, competitive environment. Why You’ll Want to Work Here: • Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics, • Performance pay directly tied to results – You deliver for us, we deliver for you, • Benefits you will use – Full medical, dental, and vision packages including fully employer paid options, • Secure your financial future – 401(k) with company match, • We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends, • Proactively manage and collect on past-due accounts to reduce overall AR balances., • Contact customers via phone, email, and written correspondence to secure payment., • Negotiate payment arrangements and settlements while maintaining positive customer relationships., • Monitor customer accounts and follow up on invoices approaching delinquency., • Accurately record collection activity and customer communications in company systems., • Partner with internal teams (operations, billing, sales) to resolve disputes or discrepancies delaying payment., • Track and report collection results against monthly targets., • Recommend accounts for escalation, legal action, or write-off when necessary., • Identify and execute inside sales cross-selling opportunities when engaging with customers, promoting additional services to strengthen customer relationships and increase revenue., • 2+ years of experience in collections, accounts receivable, or credit & collections., • Proven track record of meeting or exceeding collection targets., • Strong negotiation, communication, and problem-solving skills., • High level of persistence, resilience, and ability to handle objections., • Strong organizational skills with attention to detail., • AR Collections Specialist Preferred Qualifications:, • Experience in service, construction, or trade industries., • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships., • Exceptional problem-solving and conflict resolution abilities to improve things both big and small., • Highly organized, ability to act quickly while still having attention to detail., • Hold yourself to a higher standard and exhibit a high level of integrity. About the Company: At McVay Plumbing, Heating & Cooling we hire the best of the best! Each and every McVay team member is committed to providing our customers with the highest level of expert service in a friendly and professional manner. We are incredibly proud of our team members and want you to know that it is our goal to provide 5-star service to every customer, every day. McVay is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. About the Role: We are seeking a motivated and results-driven AR Collections Specialist to join our team. In this role, your primary focus will be collecting outstanding accounts receivable balances and reducing delinquent accounts. Success in this position is rewarded directly through a performance-based incentive plan, making it an ideal opportunity for individuals who thrive in a goal-oriented, competitive environment. Why You’ll Want to Work Here: • Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics, • Performance pay directly tied to results – You deliver for us, we deliver for you, • Benefits you will use – Full medical, dental, and vision packages including fully employer paid options, • Secure your financial future – 401(k) with company match, • We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends, • Proactively manage and collect on past-due accounts to reduce overall AR balances., • Contact customers via phone, email, and written correspondence to secure payment., • Negotiate payment arrangements and settlements while maintaining positive customer relationships., • Monitor customer accounts and follow up on invoices approaching delinquency., • Accurately record collection activity and customer communications in company systems., • Partner with internal teams (operations, billing, sales) to resolve disputes or discrepancies delaying payment., • Track and report collection results against monthly targets., • Recommend accounts for escalation, legal action, or write-off when necessary., • Identify and execute inside sales cross-selling opportunities when engaging with customers, promoting additional services to strengthen customer relationships and increase revenue., • 2+ years of experience in collections, accounts receivable, or credit & collections., • Proven track record of meeting or exceeding collection targets., • Strong negotiation, communication, and problem-solving skills., • High level of persistence, resilience, and ability to handle objections., • Strong organizational skills with attention to detail., • AR Collections Specialist Preferred Qualifications:, • Experience in service, construction, or trade industries., • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships., • Exceptional problem-solving and conflict resolution abilities to improve things both big and small., • Highly organized, ability to act quickly while still having attention to detail., • Hold yourself to a higher standard and exhibit a high level of integrity. About the Company: At McVay Plumbing, Heating & Cooling we hire the best of the best! Each and every McVay team member is committed to providing our customers with the highest level of expert service in a friendly and professional manner. We are incredibly proud of our team members and want you to know that it is our goal to provide 5-star service to every customer, every day. McVay is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.