Administrative Assistant
il y a 30 jours
Orlando
Job Description As the key employee liaisons between the client and KWPM services & internal support staff, the Administrative Assistant must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Duties and Essential Functions * Resident & Guest Relations • Serve as the first point of contact in the management office for residents, guests, and service providers, ensuring phones and emails are answered promptly (within 24 hours) and courteously., • Assist with resident concerns, tracking resolution steps in accordance with property policies., • Maintain and organize digital and physical association and resident files, including incident reports, annual owner information sheets, ARC applications, rules and regulations updates, and compliance forms., • Manage document control, including tracking legislative updates, condominium statute requirements, contracts, renewals, changes in terms, and governing document updates., • Order and monitor office supply inventory., • Input, track, and follow up on work orders in the building’s software system; ensure timely closures and perform basic quality control., • Take ownership of BuildingLink: managing updates, changes, resident and board information, cars, bikes, and all resident profile data., • Take ownership of the building schedule, including move-ins/outs, rentals, elevator usage, conference room reservations, and vendor appointments., • Perform roaming responsibilities including daily walks of hallways, common areas, and garage to identify infractions (e.g., improper parking, unauthorized use of spaces), maintenance needs (patch/paint, water intrusion), or safety concerns., • Coordinate and track critical meetings (turnover, annual, budget, and Board), ensuring deadlines and timelines are consistently met., • Prepare notices and assemble Board packets as directed by the Property Manager., • Utilize web-based platforms such as BuildingLink, Nexus, or other association management systems., • Maintain access control lists, vendor logs, amenity reservation records, and building schedules., • Schedule and coordinate amenity reservations and related resident communications., • Liaise with vendors and contractors to facilitate building access, ensuring proper documentation (e.g., COIs, licenses) is on file., • Track and schedule recurring services (e.g., building inspections, annual fire testing) in collaboration with the Property Manager., • Maintain a secure environment for all association records, keys, and systems., • Handle owner accounts, legal correspondence, and Board records with professionalism and confidentiality. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 20 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt (hourly) position. Days and hours of work will be determine based on the business needs of the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience • Prior experience in a related position; a minimum of 1-year experience., • Working knowledge of computer and associated programs; MS Office Suite., • Ability to multi-task, set, and manage priorities., • Excellent communication and listening skills in order to interact with a diverse and multi culture population., • Keyboarding ability with accuracy at 45-50 words per minute.