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Job Description T-Rex is looking for a fully cleared Outreach SME4 to work on a program in the Annapolis Junction, Maryland area in support of the Intelligence Community. Responsibilities: This Position Is An Onsite Role Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. Troubleshoot system issues and perform first‑level corrective maintenance. Address complex user questions and provide clear guidance. Support other help desk technicians when advanced assistance is needed. Deliver concise operational updates to customer teams. Follow and maintain SOPs and SLAs. Maintain and update the ticket‑tracking system. T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $160,000 - $200,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Description \n he Leidos Digital Sector has a current job opportunity for a Cyber Security Watch Officer (CSWO) - Lead on our GSM-O II DISA Command Comprehensive Support Services (DCCSS) program supporting the 24x7 operations at the DISA Joint Operations Center (DJOC) on Ft. Meade, MD. \n \n POSITION SUMMARY: \n GSM-O II provides network operations and cyber defense support to the Defense Information Systems Agency (DISA) in support of the Department of War (DoW) and Combatant Commands (CoCOMs). \n \n PRIMARY RESPONSIBILITIES: \n\n • \n Maintain situational awareness of cyber activity by reviewing DoD, Intelligence Community and open source reporting for new vulnerabilities, malware or other threats that have the potential to impact the DoDIN. \n • \n Support mission-critical Continuity of Operations (COOP). \n • \n Synthesize, summarize, consolidate and share potentially malicious activities on the DoDIN with DISA and mission partner organizations by creating incident reports, wiki updates, collaboration/chat tippers and notifications, DoD incident handling database queries, metrics, and trend reports. \n • \n Assist in providing threat and vulnerability analysis as well as security advisory services and recommendations. \n • \n Train and mentor other team members. \n\n \n BASIC QUALIFICATIONS: \n\n • \n Bachelor's degree with 8+ years of professional experience (related DISA experience and cyber courses/certification is accepted in lieu of a degree.) \n • \n Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE or higher) at start date and be able to obtain CSSP-A certification within 180 days of start date. \n • \n Proficient understanding of Cyber Network Defense (CND) in regards to protect, detect, respond and sustain within a Computer Incident Response organization. \n • \n Excellent verbal and written communication skills including the ability to clearly articulate technical and strategic level cyber matters to a variety of audiences. \n • \n Highly developed research and analytical skills to pinpoint statistically significant patterns related to cyber threats. \n • \n Understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth. \n • \n Must have an active Top Secret/SCI clearance. \n\n \n PREFERRED QUALIFICATIONS: \n\n • \n Knowledgeable in Cloud security/defense. \n • \n Experience with DISA and DoD Networks. \n • \n Working knowledge of cyber operational security, log analysis, netflow analysis, incident response, malware analysis, computer forensics, and/or cyber-crime. \n • \n Advanced Certifications such as SANS GIAC/GCIA/GCIH, CISSP or CASP. \n • \n Demonstrated experience briefing Senior Executive Service (SES) and General Officer/Flag Officer (GO/FO) leadership. \n • \n Working knowledge and proficiency utilizing Wireshark and Splunk analysis tools. \n • \n Experience in intelligence driven defense and/or Cyber Kill Chain (CKC) methodology; knowledge of Advanced Persistent Threat (APT) and other cyber threat modeling frame works. \n • \n Working knowledge of the U.S. Intelligence Community and/or Fusion centers. \n\n If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting:August 6, 2026\n\n \n \n \n \n \n \n \n For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. \n \n \n \n \n \n \n\n\n Pay Range:Pay Range $107,900.00 - $195,050.00\n \n The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. \n \n About Leidos \n \n Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com. \n \n Pay and Benefits \n \n Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. \n \n Securing Your Data \n \n Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. \n If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. \n \n Commitment to Non-Discrimination \n \n All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Job Description TS/SCI FS poly required. Position Description: Core Responsibilities • Respond to user inquiries via phone, email, chat, or ticketing systems., • Log and track support requests using help desk ticketing system., • Diagnose and resolve basic technical issues related to hardware, software, and network connectivity., • Provide step-by-step guidance to users for troubleshooting common problems., • Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system., • Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.Technical Support Tasks, • Install, configure, and update software on user devices., • Assist with password resets, account lockouts, and access issues., • Support basic printer, scanner, and peripheral troubleshooting., • Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).Documentation & Reporting, • Document and report solutions and procedures for recurring issues for leadership review., • Maintain and report accurate records/tickets of support interactions and resolutions., • Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions., • Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.Customer Service & Communication, • Maintain a professional and empathetic tone when dealing with users and co-workers., • Communicate technical information clearly to non-technical users., • Document and reply provide updates on ticket status and possible resolutions., • Actively participate in team environment assisting co-workers when needed.Compliance & Security, • Ensure adherence to all IT and departmental policies and procedures., • Report potential security incidents or breaches to appropriate teams or team leaders., • This position is mission essential, may include work on holidays when required.Required Skills:, • Customer Service, • ServiceNow Ticketing SystemRequired Certification: IAT Level 1 certification CompTIA A+ CE or CompTIA Network+ CE Education/Experience: HS or GED - 10 Years Bachelors - 5 Years Clearance Requirements: TS/SCI with Full Scope polygraph Powered by JazzHR kXwlQUNPBZ

Description \n The Leidos Digital Modernization Sector has a current job opportunity for a Swing-Shift Cyber Security Watch Officer (CSWO) at Ft. Meade, MD \n \n POSITION SUMMARY: \n Serve as a Cyber Security Watch Officer (CSWO) on the DISA GSM-O II program supporting the DISA Joint Operations Center (DJOC) Network Assurance team. CSWOs are principally engaged in the triage of events, cyber incident handling, network analysis and threat detection, trend analysis, metric development, vulnerability information dissemination, and the DoD Cyber Security Service Provider (CSSP) methodology. This position offers a compressed workweek on a set Monday, Tuesday, Thursday, Friday schedule. (Day-shift hours: 5am-3pm. Swing-shift hours: 1pm-11pm. Mid-shift hours 9pm-7am). \n \n PRIMARY RESPONSIBILITIES: \n\n • Support the DJOC Battle Captain and senior CSWOs with all Cyber Defense and Network Assurance issues to include making recommendations regarding Indicators of Compromise (IOC), malicious cyber activity, and the overall security posture of our networks.\n, • Assist senior CSWOs in providing technical oversight of information security services and customer support initiatives, by updating DoD shared SA and knowledge management (KM) tools, including CMDNet, websites, blogs, and wikis, chat, collaboration tools, and portals.\n, • Consume and analyze operational reporting from cyber organizations; prepare and deliver daily situational awareness and operational update briefings, through the by coordinating with other cyber elements to obtain information for slide, briefings, presentations, or other SA products.\n, • Report DCO and incident management responses to network intrusions, malware, and other cyber events.\n, • Maintain awareness of all pertinent directives, orders, alerts, and messages to include the preparation and delivery of daily situational awareness and operational update briefings to DISA Senior Leadership.\n, • Support the senior CSWOs in overseeing all network defense operations and become familiar with the operations process flow and execution. Coordinate and collaborate with internal DISA elements and mission partners to share the understanding and impact of day-to-day malicious cyber activity.\n, • Identify problems, determine accuracy and relevance of a broad range of technical information. Use sound judgment to generate, evaluate, and execute alternative courses of action. Produce timely, effective, decision-quality technical recommendations to support senior leadership.\n, • Coordinate and ensure DoD incident handling reporting procedures are adhered to in accordance with (IAW) DoD, CJCS, USCC, and DISA guidance, regulations, and directives. Review Commander Joint Chiefs of Staff Manual (CJCSM) 6510: Cyber Incident Handling Program.\n, • Serve as Defensive Cybersecurity Watch Officer during 24x7 operations. Requires the ability to independently analyze security events, formulate response strategies, and deliver timely, well-reasoned recommendations to senior CSWOs and leadership to protect and defend network assets.\n\n \n BASIC QUALIFICATIONS: \n\n • Must hold a BA degree and 2+ years of experience. Additional experience will be accepted in lieu of degree.\n, • Must have an active Top Secret/SCI security clearance.\n, • Must have a DoD-8140 WRC 511 Intermediate certification (see list below for acceptable certifications) to start.\n, • CND experience (Protect, Detect, Respond and Sustain) within a Computer Incident Response organization.\n, • Familiarity with the life cycle of network threats, attacks, attack vectors and methods of exploitation with an understanding of intelligence driven defense and/or Cyber Kill Chain methodology.\n, • Work as part of a team to develop solutions to issues that are unclear and require technical knowledge.\n, • Experience in a 24x7 environment.\n\n \n PREFERRED QUALIFICATIONS: \n\n • Prior Military IT or IC Experience\n, • Hands on Experience working with DoD Networks including NIPR and SIPR\n, • Willing to perform Shift Work – Swing-shift hours: 1pm-11pm. Monday, Tuesday, Thursday, Friday.\n, • Performs well under pressure and has the ability to Multitask.\n, • Motivated, initiative driven person with strong written and verbal communication skills, replying to official communications via email or phone, with the ability to report or speak to complex technical reports on analytical findings.\n, • Demonstrated understanding of the life cycle of cybersecurity threats, attacks, attack vectors and understanding of intrusion set tactics, techniques, and procedures (TTPs)\n\n \n WRC 511 Intermediate Certifications \n\n • CEH(P)\n, • GMON\n, • GRID\n, • Cloud+\n, • FITSP-O\n, • GCED\n, • GDSA\n, • GSEC\n, • PenTest+\n, • Security+\n\n If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting:June 10, 2026\n\n \n \n \n \n \n \n \n For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. \n \n \n \n \n \n \n\n\n Pay Range:Pay Range $69,550.00 - $125,725.00\n \n The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. \n \n About Leidos \n \n Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com. \n \n Pay and Benefits \n \n Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. \n \n Securing Your Data \n \n Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. \n If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. \n \n Commitment to Non-Discrimination \n \n All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description he Leidos Digital Sector has a current job opportunity for a Cyber Security Watch Officer (CSWO) - Lead on our GSM-O II DISA Command Comprehensive Support Services (DCCSS) program supporting the 24x7 operations at the DISA Joint Operations Center (DJOC) on Ft. Meade, MD. POSITION SUMMARY: GSM-O II provides network operations and cyber defense support to the Defense Information Systems Agency (DISA) in support of the Department of War (DoW) and Combatant Commands (CoCOMs). PRIMARY RESPONSIBILITIES: Maintain situational awareness of cyber activity by reviewing DoD, Intelligence Community and open source reporting for new vulnerabilities, malware or other threats that have the potential to impact the DoDIN. Support mission-critical Continuity of Operations (COOP). Synthesize, summarize, consolidate and share potentially malicious activities on the DoDIN with DISA and mission partner organizations by creating incident reports, wiki updates, collaboration/chat tippers and notifications, DoD incident handling database queries, metrics, and trend reports. Assist in providing threat and vulnerability analysis as well as security advisory services and recommendations. Train and mentor other team members. BASIC QUALIFICATIONS: Bachelor's degree with 8+ years of professional experience (related DISA experience and cyber courses/certification is accepted in lieu of a degree.) Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE or higher) at start date and be able to obtain CSSP-A certification within 180 days of start date. Proficient understanding of Cyber Network Defense (CND) in regards to protect, detect, respond and sustain within a Computer Incident Response organization. Excellent verbal and written communication skills including the ability to clearly articulate technical and strategic level cyber matters to a variety of audiences. Highly developed research and analytical skills to pinpoint statistically significant patterns related to cyber threats. Understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth. Must have an active Top Secret/SCI clearance. PREFERRED QUALIFICATIONS: Knowledgeable in Cloud security/defense. Experience with DISA and DoD Networks. Working knowledge of cyber operational security, log analysis, netflow analysis, incident response, malware analysis, computer forensics, and/or cyber-crime. Advanced Certifications such as SANS GIAC/GCIA/GCIH, CISSP or CASP. Demonstrated experience briefing Senior Executive Service (SES) and General Officer/Flag Officer (GO/FO) leadership. Working knowledge and proficiency utilizing Wireshark and Splunk analysis tools. Experience in intelligence driven defense and/or Cyber Kill Chain (CKC) methodology; knowledge of Advanced Persistent Threat (APT) and other cyber threat modeling frame works. Working knowledge of the U.S. Intelligence Community and/or Fusion centers. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. August 6, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $107,900.00 - $195,050.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Description \n Leidos is seeking an experienced Senior AWS Amazon Connect Engineer to lead implementation, integration, and operational support for an AI-enabled omnichannel contact center supporting the HUD FHA Resource Center. The selected candidate will own Amazon Connect architecture, contact flows, routing, Salesforce integration, Amazon Lex integration, and deployment of voice and chat capabilities within a secure AWS environment. \n \n Core Responsibilities: \n\n • \n Design and deploy Amazon Connect environments for voice and chat service delivery. \n • \n Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration. \n • \n Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. \n • \n Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch, SNS, DynamoDB, S3, IAM, and KMS. \n • \n Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. \n • \n Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning recommendations. \n • \n Apply least-privilege IAM, encryption, monitoring, and other security controls aligned to FedRAMP requirements. \n • \n Partner with AI engineers, cybersecurity personnel, and program leadership to support migration from legacy contact-center tooling to an AWS-native stack. \n\n \n Please Note: This is 100% telework/remote opportunity. However, candidate must be/reside in the Gaithersburg, MD/Washington, DC metro area. \n \n Required Qualifications: \n\n • \n Bachelor’s degree and 8+ years of relevant experience OR Masters degree with 6+ years of relevant years of experience. Additional years of relevant experience maybe considered and/or accepted in lieu of degree. \n • \n 8+ years of related cloud/contact-center engineering experience. \n • \n At least 5 years of hands-on Amazon Connect experience. \n • \n Demonstrated experience integrating Amazon Connect with Amazon Lex and Salesforce. \n • \n Strong AWS architecture, networking, and Lambda experience. \n • \n Experience supporting enterprise migration efforts and production operations in regulated environments. \n • \n Excellent communication skills and the ability to collaborate across technical and program teams. \n • \n Ability to obtain and maintain a Public Trust security clearance. \n • \n US Citizen. \n\n \n Preferred Qualifications: \n\n • \n AWS certifications such as Solutions Architect Professional or Advanced Networking. \n • \n Amazon Connect migration experience from a prior enterprise CCaaS platform. \n • \n Experience supporting FedRAMP Moderate environments and government programs. \n • \n Background in government customer service or contact-center operations. \n • \n Experience with CI/CD, infrastructure as code, and operational observability. \n\n \n Success Measures: \n\n • \n Amazon Connect voice and chat channels are deployed and stable. \n • \n Salesforce integration and live-agent transfer pathways operate seamlessly. \n • \n Security, monitoring, and operational readiness requirements are met. \n • \n The platform supports reliable routing, efficient handling, and a strong customer experience. \n\n \n Target Technical Skills: Highly Desired/Preferred Skills (Nice to Have): \n\n • \n Amazon Connect, Contact Flows, Amazon Connect Chat, Amazon Lex V2, Amazon Polly. \n • \n AWS Lambda, IAM, KMS, CloudWatch, S3, DynamoDB, SNS. \n • \n Salesforce Omni-Channel, SCC-AC, OAuth 2.0, REST APIs. \n • \n Python, CloudFormation or Terraform, CI/CD, operational reporting. \n\n \n Please Note: The program budget salary for this role could fall anywhere between $130,000 to low/mid $150,000 with a slight wiggle room (no guarantees) based on relevant experience and assessment. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. \n If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting:August 3, 2026\n\n \n \n \n \n \n \n \n For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. \n \n \n \n \n \n \n\n\n Pay Range:Pay Range $107,900.00 - $195,050.00\n \n The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. \n \n About Leidos \n \n Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com. \n \n Pay and Benefits \n \n Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. \n \n Securing Your Data \n \n Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. \n If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. \n \n Commitment to Non-Discrimination \n \n All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. \n #Remote

Description \n Leidos is seeking an experienced Senior AWS Generative AI Solution Engineer to design and implement the reasoning layer for a GenAI-enabled HUD FHA Resource Center. The selected candidate will lead development of a multi-agent solution using Amazon Bedrock, AgentCore Runtime, Knowledge Bases, Guardrails, OpenSearch Serverless, AWS Lambda, and Retrieval-Augmented Generation to support grounded voice and chat interactions. \n \n Core Responsibilities: \n\n • \n Design and implement Amazon Bedrock Agents, including a Supervisor Agent and domain-specific Sub-Agents. \n • \n Develop Retrieval-Augmented Generation workflows using Amazon Bedrock Knowledge Bases and OpenSearch Serverless. \n • \n Implement prompt engineering, agent routing, confidence logic, and low-confidence fallback behavior. \n • \n Configure Bedrock Guardrails for PII redaction, prompt-injection detection, denied topics, content safety, and grounding evaluation. \n • \n Build Lambda orchestration to connect Lex V2, Bedrock AgentCore, response generation, and human transfer decisions. \n • \n Support session management, conversation context persistence, and cross-channel consistency for voice and chat. \n • \n Integrate the GenAI stack with Amazon Connect, Salesforce, CloudWatch, DynamoDB, S3, SNS, IAM, and KMS. \n • \n Lead AI testing, response quality tuning, grounding validation, and latency optimization across production-like scenarios. \n\n \n Please Note: This is 100% telework/remote opportunity. However, candidate must be/reside in the Gaithersburg, MD/Washington, DC metro area. \n \n Required Qualifications: \n\n • \n Bachelor’s degree and 8+ years of relevant experience OR Masters degree with 6+ years of relevant experience. Additional years of relevant experience may be considered and/or accepted in lieu of degree. \n • \n 8+ years of software engineering OR cloud development experience. \n • \n At least 3 years of Generative AI OR LLM application development experience. \n • \n Strong Python development skills and experience building production AWS solutions. \n • \n Hands-on experience with Amazon Bedrock, RAG patterns, and vector-based retrieval. \n • \n Experience with APIs, distributed systems, and secure cloud architecture. \n • \n Ability to work effectively in a regulated government environment. \n • \n Ability to obtain and maintain a Public Trust security clearance. \n • \n US Citizen. \n\n \n Preferred Qualifications: \n\n • \n AWS certifications such as AI Practitioner, Machine Learning Specialty, OR Solutions Architect Professional. \n • \n Experience with Amazon Bedrock Agents, AgentCore Runtime, Guardrails, and Knowledge Bases. \n • \n Experience with Claude models, agent frameworks, or multi-agent orchestration patterns. \n • \n Familiarity with FedRAMP environments and government AI governance requirements. \n • \n Experience with LangChain, Strands Agents, or other agent development frameworks. \n\n \n Success Measures: \n\n • \n Supervisor Agent and Sub-Agents are implemented and tested across HUD service domains. \n • \n Responses are grounded, accurate, and safely filtered through Guardrails. \n • \n Confidence scoring and fallback behavior support reliable human escalation. \n • \n The GenAI platform is production-ready, maintainable, and compliant with security and privacy requirements. \n\n \n Target Technical Skills: Highly Desired/Preferred Skills (Nice to Have): \n\n • \n Amazon Bedrock, Bedrock Agents, Bedrock Guardrails, Bedrock Knowledge Bases, AgentCore Runtime. \n • \n Retrieval-Augmented Generation, prompt engineering, multi-agent systems, vector search. \n • \n AWS Lambda, Amazon Lex V2, Amazon Connect, CloudWatch. \n • \n Python, REST APIs, JSON, CloudFormation or Terraform, CI/CD. \n • \n OpenSearch Serverless, DynamoDB, S3, IAM, KMS. \n\n \n Please Note: The program budget salary for this role could fall anywhere between $130,000 to low/mid $150,000 with a slight wiggle room (no guarantees) based on relevant experience and assessment. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. \n \n \n If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting:August 3, 2026\n\n \n \n \n \n \n \n \n For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. \n \n \n \n \n \n \n\n\n Pay Range:Pay Range $107,900.00 - $195,050.00\n \n The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. \n \n About Leidos \n \n Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com. \n \n Pay and Benefits \n \n Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. \n \n Securing Your Data \n \n Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. \n If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. \n \n Commitment to Non-Discrimination \n \n All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. \n #Remote

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Candidates must already possess an active Top Secret/SCI w/ Full Scope Polygraph to be considered. Join our 24x7 Operations Center to monitor and support a critical suite of Identity, Credential, and Access Management (ICAM) systems. You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications & Compensation: Degree: Technical bachelor's degree or equivalent experience Years of experience: 7 years Total Compensation: $239k yearly Job Description: Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. Monitor ICAM systems and provide Tier 1 & Tier 2 support. Support customers integrating with Enterprise and IC Attribute and Authorization services. Assist end-users to resolve access issues. Aid development teams in understanding and resolving issues with REST Services. Use JIRA for ticket management and provide support via email, chat, and phone. Schedule: 24x7 rotating shift schedule (10-week cycle covering 12-hour Days, 12-hour Mids, and 8-hour Standard shifts). Shift differential provided for Mid shifts. Perform duties on-site at government or contractor facilities in the Ft. Meade, MD area. Experience with JIRA, Redmine, Linux, Confluence. Proficiency in Public Key Infrastructure (PKI) and SQL. Familiarity with Restful Web Services. Strong Systems Engineering background. Excellent Communications/Technical Writing skills. Ability to solve difficult problems independently and learn quickly. About SYSTOLIC: SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customers mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at https://systolic.com. To learn about our compensation ranges, visit our Pay Transparency page at: https://systolic.com/pay-transparencybfb3568a-762b-4989-884b-a9682aa104ca

Responsibilities for this Position Location: USA MD Annapolis Junction Full Part/Time: Full time Job Req: RQ222245 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Contact Center Job Qualifications: Skills: Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, Reliable Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Customer Service Analyst Associate Seize your opportunity to make a personal impact as a Customer Service Analyst Associate supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Analyst Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Analyst Associate joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures HOW A CUSTOMER SERVICE ANALYST ASSOCIATE WILL MAKE AN IMPACT Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out. Escalate problems or tickets to higher level management when required and/or necessary. WHAT YOU'LL NEED TO SUCCEED: Education: High School Diploma/GED Required Experience: 1+ years of related experience Security Clearance Level: TS/SCI w/Poly Required Skills and Abilities: communication and problem solving Location: On Site US Citizenship Required Shift: Sat & Sun 6am-6pm, Mon & Tues 7am-3pm GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from The likely hourly rate for this position is between $33.15 - $44.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Job Description START ON A CAREER PATH THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Rental Sales Management Trainee, you'll be part of a dynamic team, equipped to succeed and empowered to develop your career. Rental Location - Beltsville, MD Work Schedule - Monday through Friday 1st Shift! *Bachelor's Degree Required* Job Summary This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building. We allow you to carve out your own career path and promote from within , based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place. Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares! You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America (http://newsroom.ryder.com/news/news-details/2023/Newsweek-Names-Ryder-One-of-Most-Trustworthy-Companies-in-America/default.aspx) by Newsweek , America's Best Large Employers (http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Forbes-Americas-Best-Large-Employers-for-2023/default.aspx) by Forbes , World's Most Admired Companies (https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Named-Among-FORTUNE-Magazines-Worlds-Most-Admired-Companies-for-11th-Consecutive-Year/default.aspx) by Fortune Magazine , Top Company for Women to Work for in Transportation (http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-a-Top-Company-for-Women-to-Work-For-in-Transportation/default.aspx) by Women in Trucking, Overdrive Award (http://newsroom.ryder.com/news/news-details/2023/Ryder-Receives-2022-Overdrive-Award-from-General-Motors/default.aspx) by General Motors , Food Logistics' Top 3PL Award (https://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Food-Logistics-Top-3PL--Cold-Storage-Providers-to-Food--Beverage-Industry-for-11th-Consecutive-Year/default.aspx) by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation (https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Leaders-Recognized-as-Top-Women-to-Watch-in-Transportation-in-2023/default.aspx) . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award . https://www.youtube.com/watch?v=usBbl6L1V6E https://www.youtube.com/watch?v=b24PFgxvVS0 Essential Functions + Handling the sales and process for inbound calls as well as outbound solicitation + Maintain current and accurate data within the company's marketing database + Responsible for generating rental, lease and used vehicle sales leads + Manage all rental asset processes to include Vehicle Pm and cleanliness standards + Meet overall Ryder market share by successfully executing the sales and marketing initiatives + Maintain compliance with company, local, state, federal and other regulatory agencies + Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base Additional Responsibilities + On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor. + Performs other duties as assigned. Skills and Abilities + Strong verbal and written communication skills + Excellent communication and interpersonal skills + Possesses flexibility to work in a fast paced, dynamic environment + High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment + Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) + Ability to work independently and as a member of a team + Detail oriented with strong follow-up practices + Possess a high degree of common sense and the aptitude to learn quickly + Ability to relocate in the region/US at the conclusion of the training program + Must be computer literate intermediate required Qualifications + Bachelor's degree required business administration or similar related degree + One (1) year or more customer service with issues resolution experience preferred + Must be computer literate intermediate required Travel: None DOT Regulated: No #LI-JM #INDexempt #FB Job Category: Operations and Support Our Culture & Commitment : At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: 55,000 Maximum Pay Range: 60,000 Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . #wd

Clinical Support Center - Greenbelt, MD 20770 Start Date 07/14/2026 Salary Range $110,000.00 - $125,000.00 Salary/year Position Type Full Time Travel Percentage Willingness to Travel On Assignment We believe that when people feel supported, they thrive. That's why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact. With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you're looking for a place where your work truly matters, where you'll be encouraged, respected, compensated, and celebrated, we'd love to meet you! The Director of Patient Services is responsible for overseeing the daily call center operations of all inbound calls from new and existing patients as well as outbound calls to patients and prospects for all purposes where patient communication is needed. The Director of Patient Services leads the process of maximizing patient satisfaction and CVR revenues, as well as maximizing patient retention. The Director serves as the operational owner of all call center systems and patient-facing communication workflows, including change governance for those systems. This role serves as the strategic leader for patient access, balancing exceptional patient experience, operational efficiency, technology innovation, physician support, and revenue growth while building a scalable, high-performing Patient Services organization. Duties and Responsibilities: • Leads a culture of continuous improvement by identifying operational inefficiencies, simplifying workflows, standardizing best practices, and implementing scalable solutions that improve patient access, employee productivity, and organizational performance, • Works closely with senior management to set and meet specific performance requirements for each of the inbound and outbound call programs, • Develops and executes the strategic vision and long-term roadmap for the Patient Services Center, ensuring alignment with organizational growth objectives and patient access initiatives., • Establishes annual departmental goals, operational priorities, and success metrics that support company performance and objectives, • Manages daily operations to meet or exceed expected KPIs to ensure performance metrics are met. Runs weekly KPI reviews directly with senior management. If performance metrics are not being met, provides the necessary action plans and timelines for performance improvement, • Oversees workforce planning, forecasting, capacity management, and scheduling to optimize staffing levels while maintaining service level expectations and operational efficiency, • Maintains updated knowledge of all PSC performance requirements as well as company policies, procedures and adheres to the company mission and vision, • Owns operational initiatives end-to-end including planning, execution, and post-implementation verification, • Owns the strategy, governance, and continuous optimization of all patient-facing communication channels, including phone, SMS, email, AI assistants, IVA platforms, chat, and future digital engagement tools. Maintains oversight of communication workflows, routing logic, system configuration, and change governance to ensure operational excellence and an exceptional patient experience, • Evaluates training needs to ensure that all team members maintain current knowledge of multiple programs to deliver excellent customer service to patients, • Partners cross-functionally with Operations, Sales, Marketing, Revenue Cycle, Clinical Operations, IT, Training, and Analytics to optimize end-to-end patient journeys and remove barriers to patient access, • Uses operational analytics to identify trends, root causes, and opportunities, translating data into actionable strategies that improve conversion, patient satisfaction, operational efficiency, and revenue performance, • Serves as the leader for Patient Services by presenting departmental performance, strategic initiatives, operational risks, and recommendations to executive leadership, • Develops, defines and instills a culture that is motivating through reward and recognition, • Salary Range: $110,000$125,000, • Bonus: Up to 25%, • Schedule: 4 days/week in office, 1 day remote Qualifications: • Demonstrated success leading organizational change, operational transformation, and large-scale process improvement initiatives, • Proven experience managing leaders, including managers and supervisors, while building high-performing teams, • Strong financial acumen with experience managing departmental budgets, forecasting labor needs, and evaluating business cases for operational investments, • Experience implementing or optimizing AI-enabled technologies, automation platforms, CRM systems, workforce management software, or contact center technologies, • Demonstrated ability to analyze operational data, identify trends, and make strategic decisions that improve patient access, conversion, and overall business performance, • The ability to interact with, support, and influence positively the behavior and activities of patients, physicians and team members, • Familiarity with contact center software and related KPI's that drive productivity and performance, • Exceptional communication and organization skills include the ability and skills to present to the executive and board level members. Also includes the ability to translate operational needs into technical requirements for IT and analytics teams., • Proficiency with at least one EMR or CMS/PMS system preferred, • Analytical, detail-oriented approach to problem solving and business growth, • Flexibility and adaptability as it relates to schedules, responsibilities and priorities, • Experience in physician medical practices preferred Minimum Requirements: • High school diploma or equivalent required, • Bachelor's degree preferred, • Four years of call center supervisory or management experience, including experience at the director or senior manager level, • Minimum of three years leading managers, supervisors, or other people leaders, • Experience overseeing both inbound and outbound contact center operations, • Demonstrated experience managing workforce planning, forecasting, and operational performance in a high-volume environment, • Healthcare, physician practice, ambulatory care, or multi-site healthcare operations experience preferred, • Proven history of improving operational performance through process improvement, technology adoption, and data-driven decision making

Job DescriptionDescription: Columbia Technology Partners is seeking a System Administrator Level 1 to provide frontline technical support for end users in a fast-paced, mission-focused environment. This role serves as the first point of contact for IT support requests, assisting users with hardware, software, account access, and network connectivity issues while delivering exceptional customer service. The ideal candidate is a strong communicator with experience working in ticketing systems, troubleshooting common technical problems, and documenting support activities in accordance with organizational procedures.This position supports one of the following fixed shifts:Friday - Monday | 6:00 AM - 4:00 PMFriday - Monday | 12:00 PM - 10:00 PMKey Responsibilities: Respond to user inquiries submitted through phone, email, chat, and ticketing systems.Log, track, update, and resolve support requests using the ServiceNow ticketing platform.Diagnose and troubleshoot basic hardware, software, printer, peripheral, and network connectivity issues.Assist users with password resets, account lockouts, and access-related problems.Install, configure, and update software on end-user devices.Escalate complex technical issues to higher-tier support teams when appropriate.Maintain accurate documentation of troubleshooting activities, ticket updates, and resolutions.Create and contribute to knowledge base articles that improve self-service capabilities.Communicate technical information clearly to both technical and non-technical users.Support IT asset inventory efforts and maintain accountability of assigned equipment.Adhere to established IT security policies and report potential security incidents or concerns.Collaborate effectively with team members and provide assistance to colleagues as needed.Participate in a mission-essential support environment that may require holiday coverage.Qualifications: High School Diploma/GED with 10 years of relevant experience, or Bachelor's degree with 5 years of relevant experience.Experience providing end-user technical support in a help desk, service desk, or desktop support environment.Hands-on experience with the ServiceNow Ticketing System and strong troubleshooting skills across hardware, software, and peripheral devices.DoD 8570 IAT Level I certification required, along with strong written and verbal customer service skills.Desired Skills: Experience supporting enterprise IT environments and geographically dispersed users.Knowledge of IT asset management, inventory tracking, and lifecycle support processes.Ability to manage multiple support tickets simultaneously while maintaining service level expectations.Experience creating technical documentation, knowledge base articles, and assisting or mentoring team members.Requirements: U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.Certification Requirements:DOD 8570 IAT Level I Compliance RequiredThis position requires an active Security Clearance with appropriate Polygraph.About us:Founded in 2007, Columbia Technology Partners is a Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.That's why our pay is competitive, our missions are critical, and our benefits represent what matters most to CTP: Our People.Salary Range TransparencyAt Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.How We Determine Salary RangesOur salary ranges are based on the following key factors:Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.Really good benefits, for really GREAT people:From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; let's get where you're going, together. Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.Vision + Dental: Both free to you + paid in full by CTP.Retirement: 401k - 6% company contributionPTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.Profit Sharing Bonus: End of year cash gets added to your bottom-line.Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!

Job Description Job Description: Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You’ll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: • Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day. • Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue. • Document and communicate outage information to co-workers and customers.• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.• Document all communications in a ServiceNow ticket system, escalate tickets as needed. • Provide basic instructions on how to use services to both external and internal customers.• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment. Required Experience: Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+) Why Join Quevera? Award-Winning Culture Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback. Outstanding Benefits We invest in our employees and their families through a highly competitive benefits package, including: • 100% employer-paid medical coverage (optional plan), • Competitive options for Medical, Dental and Vision insurance, • Employer-paid short-term and long-term disability coverage, • Employer-paid life insurance, • $5,000 annually for education, training, certifications, and professional development, • Career advancement through our structured IQWay Program, • Up to 6% 401(k) match, • Additional 4% profit-sharing contribution At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence. Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

Our work depends on Customer Service Analyst Associate joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Gathers and enters information into databases in accordance with establi

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benefits package that includes rewards, recognition programs, and employee discountsensuring our team members are supported in both their professi

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. Support and follow all safe

Youll represent a top-tier internet provider that values both its employees and customers, while giving you the tools and support to thrive. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benef

Geiger Pump & Equipment is seeking a technically knowledgeable, relationship-focused Outside Sales Engineer to support and grow our Industrial Sales business.

We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. What you'll bring to be

Robust training, field support, and clear advancement paths (mentorship).

Antwerpen Automotive is looking for a cashier/receptionist for our Clarksville location.Full Time Opportunity to work for a growing company.Dedication to providing excellent service.Strong communication skills with a friendly demeanor.Positive attitude and strong work ethic.Previous experience prefe

Cultivate and nurture lasting relationships throughout their journey, creating a welcoming and supportive environment that encourages ongoing engagement and loyalty. Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational

Youll represent a top-tier internet provider that values both its employees and customers, while giving you the tools and support to thrive. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benef

Youll represent a top-tier internet provider that values both its employees and customers, while giving you the tools and support to thrive. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benef

Provides support to overall office operations, including ensuring supplies, copy machines, fax machines are in proper order, maintained and reports any issues proactively. I will set goals and measure outcomes that support organizational goals.

Youll represent a top-tier internet provider that values both its employees and customers, while giving you the tools and support to thrive. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benef

Medical Assistant - Medical Receptionist.Takoma Park, Maryland Pay From: $18 per hour.MUST: Experienced Medical Assistant - Medical Receptionist 2 plus years of experience as a Medical Assistant Must have experience work on EMR; knowledge of Epic highly preferred Must have strong experience verifyin

The CSR works to support store management and facilitate the completion of all store level tasks. Support and follow all safety and security initiatives. Ethical, honest, trustworthy, respectful, compassionate, supportive and patient.