Director of Hospitality
hace 1 día
Norwood
Join the hospitality team at Juneberry Ridge working to change the way the world grows. This is a role for a seasoned hospitality professional with a passion for nature-led experiences and a commitment to excellence. As our Director of Hospitality, you will serve as a creative and operational partner to the Chief Strategy Officer (“CSO”)—leading the planning, development, and execution of hospitality, lodging, culinary, and farm-immersion programming at Juneberry Ridge (“JBR”). You will guide our team into the next chapter of growth by elevating service standards, implementing strong systems, and shaping experiences that reflect our identity as a regenerative farm, education center, and guest destination. You will work closely with the Executive Chef, Private Events Manager, F&B Manager, and Marketing Manager to plan ahead, design new offerings, refine operations, and ensure delivery of exceptional guest experiences. This role is ideal for someone who brings industry expertise from high-end hospitality or nature-based retreat settings, who thrives at the intersection of planning and execution, and is driven to build a destination known for its authenticity, creativity, and service excellence. Empathy for others, creative thinking, operational discipline, and a deep interest in the entire guest journey are essential qualities for this role. Your success requires strong collaboration with culinary, farm, events, marketing, and leadership colleagues across our organization. ESSENTIAL DUTIES: Guest Experience Excellence ● Oversee guest communications, pre-arrival coordination, and onsite service execution. ● Curate and drive innovation across food and beverage programs, especially working with the executive chef to amplify our farm-to-table creativity, innovation, and excellence. ● Be the leader who elevates our FOH service standards and ensures team performance is rooted in excellence, authenticity, warmth, and professionalism. ● Partner with the culinary and events teams to ensure seamless flow across dining, lodging, and activities. ● Regularly assess guest feedback and drive continuous improvements. ● Frequently lead and participate in guest-facing programming (including a mix of weekdays, weekends, and evenings) to ensure quality, solve problems, build guest relationships, and train your team by example. Advance Planning & Program Development ● Lead 3/6/12/24-month hospitality planning for our lodging, dining, events, and farm-immersion experiences. ● Translate strategic direction from the CSO into detailed service plans, staffing models, calendars, and implementation schedules. ● Design and refine guest experiences that integrate nature, culinary expression, wellness, and education. ● Collaborate with marketing to ensure programs are well-defined, timely, and accurately represented. Operational Excellence & Systems Leadership ● Build and maintain SOPs across hospitality functions—dining, lodging, event delivery, guest touchpoints, and activities. ● Establish training plans and service education programs aligned with upscale to luxury standards set for our unique style of farm-inspired hospitality. ● Lead scheduling and labor allocations in alignment with programming and financial targets. ● Support the implementation of operating systems, service standards, and performance measurement practices. ● Ensure the cleanliness, safety, readiness, and presentation of all hospitality spaces. Financial & Administrative Discipline ● Manage procurement planning and cost controls aligned with each service. ● Lead monthly inventory and cost management for hospitality department. ● Lead hospitality budget management and forecasting aligned to financial targets and adjusted to seasonal programming goals. ● Maintain vendor relationships and negotiate contracts that support quality and efficiency. ● Ensure compliance with safety, licensing, and regulatory requirements. Team Leadership & Collaboration ● Coach and develop hospitality staff to strengthen execution, accountability, and professional growth. ● Partner with the CSO to develop team culture and leadership practices. ● Facilitate cross-department communication, ensuring strong collaboration between farm, culinary, education, marketing, and hospitality functions. ● Lead training, onboarding, and performance evaluations for hospitality team members. A TYPICAL WEEK: ● Lead team meeting to review upcoming programs and discuss guest and operational needs ● Observe service flow and coach staff on hospitality standards. ● Coordinate with marketing to seed future programs with enticing seasonal highlights and program innovations. ● Walk lodging and event spaces to verify readiness, presentation, and safety. ● Connect with guests, solve problems in real time, and refine guest service opportunities. ● Analyze inventory levels plan procurement needs with Executive Chef and F&B Manager. ● Review month-end financial reporting and note variances vs. budget plan ● Meet with the CSO to align on strategic initiatives, future offerings, and operational improvements. QUALIFICATIONS: ● 7–10+ years of experience in hospitality leadership, preferably in boutique lodging, culinary-driven destinations, wellness retreats, or nature-based hospitality. ● Experience building and managing service standards, SOPs, and training systems. ● Strong operational and administrative skills paired with creative program development. ● Ability to work flexible hours, including evenings, weekends, and holidays. ● Confidence communicating with guests, staff, and cross-functional partners. ● High integrity, professionalism, and alignment with our mission and values. ● Must pass a background check. DETAILS & BENEFITS: ● Full-time, 45 hours per week, full benefits. ● Fully paid (no-premium) healthcare (individuals and families). ● Fully paid life insurance. ● Fully paid vision (individuals only). ● 18 PTO days + 8 recognized holidays. OUR CORE VALUES: ● Be Joyful ● Integrity ● Pioneering ● Accountability in All We Do ● Learn, Educate, and Share ● Willful and Enthusiastic Stewardship ● Teamwork