Front Desk Reception- Schedule Coordinator
2 days ago
Skokie
Job Description Front Desk & Schedule Coordinator | Private Practice Job Summary: We are seeking a versatile Front Desk Receptionist to join our private practice. This role is the heartbeat of our clinic, requiring a blend of high-level administrative coordination and basic clinical support. You will be responsible for the entire patient appointment—from the initial phone call and insurance verification to assisting providers with procedures and maintaining laboratory standards. 1. Patient Experience & Front Office Management * The "Face" of the Clinic: Greet patients upon arrival, manage the check-in/check-out flow, and maintain a professional, welcoming atmosphere. * Strategic Scheduling: Proactively manage the clinic calendar, including new appointments, reschedules, and cancellations to maximize provider efficiency. * Communication Hub: Manage multi-line phone systems; professionally triage calls to medical staff or handle clerical inquiries directly. * Records & Privacy: Prepare patient charts 24 hours in advance to ensure all necessary documentation and supplies are ready for the visit. 2. Clinical & Laboratory Support * Provider Assistance: Support physicians and nurses during specialized examinations (e.g., pelvic exams), ensuring patient privacy and adherence to safety protocols. * Specimen Coordination: Collect and process laboratory specimens; accurately complete requisitions and route them to the appropriate labs. * Quality Control: Perform and document daily calibrations of lab equipment; immediately escalate any inaccuracies to the RN or MD. * Clinical Backup: Assist Medical Assistants with patient rooming, prescription refills, and clinical documentation as needed. 3. Financial & Administrative Operations * Insurance Navigation: Assist with insurance prior authorizations, processing medical forms, and verifying coverage to ensure seamless billing. * Supply Chain: Monitor inventory for both office and clinical supplies; report low-stock items to the Office Manager to prevent service interruptions. * General Administration: Handle incoming/outgoing mail, filing (both digital and paper), photocopying, and financial record preparation. 4. Qualifications & Skills * Experience: Previous background in a private practice, healthcare administration, or as a Medical Assistant. * Technical Savvy: Proficient in Computer/EHR systems (Epic) and comfortable navigating insurance portals like Availity or NGSMedicare. Comfortable using Microsoft Word, Excel, or Outlook. * Professionalism: Exceptional phone etiquette and the ability to maintain a positive attitude in a fast-paced environment. * Team Mindset: Strong interpersonal skills with a "no task is too small" approach to helping the healthcare team. Company DescriptionAdvanced Urogynecologic Care is a premier, female-owned and operated private practice in Skokie, IL, dedicated exclusively to Female Pelvic Medicine and Reconstructive Surgery. Led by Dr. Tomezsko, who has been a trusted provider in the Chicagoland area since 1995, our practice combines decades of surgical expertise with a compassionate, patient-first philosophy. We pride ourselves on being a "by women, for women" clinic, providing a supportive environment where patients feel heard and empowered. As a small, specialized team, we value collaboration, professional growth, and the highest standards of clinical excellence. Join us in providing life-changing care to women in our community.Advanced Urogynecologic Care is a premier, female-owned and operated private practice in Skokie, IL, dedicated exclusively to Female Pelvic Medicine and Reconstructive Surgery. Led by Dr. Tomezsko, who has been a trusted provider in the Chicagoland area since 1995, our practice combines decades of surgical expertise with a compassionate, patient-first philosophy. \r\nWe pride ourselves on being a "by women, for women" clinic, providing a supportive environment where patients feel heard and empowered. As a small, specialized team, we value collaboration, professional growth, and the highest standards of clinical excellence. Join us in providing life-changing care to women in our community.