Manager, Goodwill Inn
6 days ago
Traverse City
Job DescriptionDescription: This position is responsible for leading the Goodwill Inn Emergency Shelter, a housing-focused 24 hr, 7 days a week, 365 days a year facility. This includes ensuring the shelter’s smooth, safe, and efficient operations, and the delivery of comprehensive care and support to shelter clients. The Inn Manager will oversee and manage a team of Human Service Workers (HSWs) and will work to maintain a safe, organized, and functional environment for staff and clients while ensuring compliance with policies and procedures. Essential Functions: • Ensure safe shelter and work environment for staff and clients at 24/7 Emergency Shelter., • Train, coach, and supervise Goodwill Inn staff., • Develop, implement and ensure adherence to policies and procedures for Housing-Focused, Low-Barrier shelter operations. Primary Responsibilities: • Support the mission and vision of Goodwill Industries of Northern Michigan., • Perform work in a safe manner observing all Goodwill safety policies/procedures., • Perform duties and interact with all Goodwill team members, clients, and customers in a professional manner., • Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities., • Maintain a safe, dignified and respectful environment for all Goodwill clients, visitors and staff., • Develop, implement and ensure adherence to policies and procedures for Housing-Focused, Low-Barrier shelter operations., • Enforce with compassion Goodwill Inn best practices., • Ensure shelter bed utilization is at highest possible rate., • Communicate clearly expectations for staff and clients., • Coach and supervise Human Service Workers (HSWs), including overseeing and conducting recruitment and hiring, ongoing training, performance evaluations, wage recommendations, disciplinary reports and dismissals., • In coordination with Housing Director, oversee HSW trainings and certifications including general duties and job functions, HMIS operations, trauma-informed care, and Goodwill policies and procedures:, • Model best practices in HSW behavior and duty execution., • Manage all disciplinary matter with staff related to client- facing behavior., • Oversee development of a weekly schedule for complete HSW shift coverage., • Ensure accurate and complete client documentation., • Maintain up-to-date training manuals, safety inspections and other materials related to operating the Goodwill Inn., • Ensure staff trainings to equip all shelter staff with necessary skills to fulfill their roles in areas such as:, • Trauma-Informed Care., • De-escalation tech., • Housing focused shelter services, including document preparedness and application completion., • Oversee engaging, orientation, support and supervision of Housing Volunteers., • Provide after-hours on-call support as needed for shelter staff., • Oversee and ensure Grievance process is completed correctly and mediate and resolve client and staff disputes., • Oversee property and plant of the Goodwill Inn., • Oversee the cleanliness and safety of the physical facility, building and grounds., • In partnership with Facilities team and Assistant Manager, ensure the completion of all necessary maintenance of Inn building and property., • Oversee ordering Inn supplies and staying within the Inn’s budget., • Assist in financial and program reporting., • Participate in the development and execution of the Housing Program Budget., • Oversee Completion of bi-weekly payroll and time reporting., • Ensure proper attendance records for clients is maintained and documented., • Oversee and maintain up-to-date record keeping for inspections required both internally and by other organizations such as the CARF, Salvation Army, Veteran’s Administration, Fire Marshall, etc., • Work closely with Housing & Homeless Services Coordinator and Team Leads to input accurate information into HMIS and keep data compliant., • Be an active part of the Housing and Homeless Services leadership team., • Develop and/or maintain partnership programs in collaboration with partner agencies Supervises: Assistant Manager, Team Leads and Human Services Workers Requirements: Education, Licenses, Certifications and Experience: • High school diploma required., • Minimum 2 years of Management experience required, • 2-3 years’ experience working with people experiencing homelessness., • Familiarity with local human service providers and other community resources and agencies., • Ability to use good judgement to make complex decisions., • Strong ability to hold people accountable to set procedures., • Team-Oriented., • Strong working knowledge of housing-focused shelter principles and practices., • Strong verbal and written communications skills., • Strong computer skills in excel, Microsoft word, etc., • The ability to multi-task., • Knowledge of and sensitivity to persons with disabilities or who are disadvantaged., • Standing, lifting, carrying, pushing, bending, kneeling, reaching, walking, hearing, seeing, twisting, turning and repetitive movement., • Ability to do medium lifting, 20-30 pounds, and occasional heavy lifting., • Must be available for flexible scheduling, including shifts that may range from early morning to late night, based on needs.