Experienced Bilingual Client Care Representative (Veterinary Receptionist)
hace 6 días
Elgin
Job DescriptionSalary: Starting at $17/Hr Te gustan los animales y tienes ese don de presencia, tanto por telfono como en persona, que hace que la gente se sienta cmoda al instante? Buscamos representantes de atencin al cliente bilinges (ingls/espaol) a tiempo completo que puedan desempear con igual habilidad y amabilidad las tareas de recepcin y atencin telefnica. This role goes beyond answering phones or booking appointments its about creating connections. At Cobb & Co, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive. What Youll Do • Greeting clients and their pets in person with a welcoming, calm demeanor, • Answering calls confidently and kindly, even when things are a little hectic, • Scheduling appointments using our cloud-based software (hello, multitaskers), • Communicating clearly and professionally in both English and Spanish, • Handling prescription refills, medical record requests, and messages between clients and the medical team, • Managing client check-ins, payments, and keeping the lobby flowing smoothly, • Keeping accurate records that reflect our high standards of care Who you are • Required: Bilingual in English & Spanish (written + spoken), • Required: High school diploma or equivalent, • Required: Minimum one year of experience working in a veterinary clinic, • A positive attitude, high energy, and a lets make it happen mindset, • Excellent communication and customer service skills, • Comfort working with phones, computers, and multitasking in a fast-paced environment, • The ability to stay calm, kind, and clearespecially under pressure, • Reliability, attention to detail, and great follow-through, • A desire to learn, grow, and make every client interaction a good one, • Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged), • A team player who balances compassion and efficiency with ease, • Able to sit, stand, or wear a headset for extended periods Why Youll Love It Here • Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? Its built on mutual respect, real teamwork, and a shared desire to keep getting better., • Cobb & Co is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing for our patients, our clients, and our team., • If youre ready for the next step in your career, wed love to meet you call us or stop by anytime. The Nuts & Bolts • Health insurance, • Vision insurance, • Dental insurance, • 401k with employer match, • PTO/vacay, • CE opportunities/allowance, • Professional dues, • Uniform allowance, • Flexible schedule, • EAP, • Employee Discount We are an equal opportunity employer and celebrate diversity of all kinds.