Spa Receptionist
3 days ago
Fredericksburg
Job Description ALBERT HOTEL is hiring for a SPA RECEPTIONIST An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches. With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert. Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings. What you'll do: • Maintain inventory inventory on shelves in the spa retail area, • Process spa service and retail transactions accurately, • Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log of calls and ensure completion of all items, • Be knowledgeable about Fredericksburg, Albert Hotel, and The Spa, • Provide recommendations to guests, including packages and products, hours of operation, class schedules, and the adventurous offerings of our scenic surroundings, • Educate guests and provide feedback, resources, and recommendations for continued home care, • Maintain a high level of customer service standards in all interactions with spa guests and hotel staff, • You have 1+ years of customer service experience preferably in a spa setting., • You have previous cash-handling experience., • You believe in hospitality, deeply and passionately., • You know how important relationships are and you find joy in growing and maintaining new ones., • You use your time wisely and are an expert in prioritizing and multi-tasking., • You're thorough, have excellent communication, and pay close attention to detail., • You're patient and able to remain calm in stressful situations. We are proud to offer competitive wages and the following benefits for full-time employees: • Up to 3 weeks of paid time off annually, • 50% off discount at most New Waterloo restaurants, • Health, vision + dental benefits, • 401K matching, • Paid holidays, • Volunteer pay, • Tuition reimbursement, • Referral bonuses New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role.