Complaints jobs in Morden - Page 10Create job alerts

Support escalation and reporting of complaints. Practical experience handling and managing complaints.

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

Housing Complaints Dispute Resolution Lead Contract: 3 months (possible extension subject to performance) Location: London, W6 Hybrid – 2 days office-based (Wednesday & Thursday), 3 days remote Hours: Full-time, 35 hours per week We are seeking an experienced Complaints Dispute Resolution

They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying trends, and improving resolution at the first point of contact. You will focus on investigating complaints, providi

Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. Complaints Manager | London Market

Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution.

Part Time Complaints Team Leader (Job Share). Hyde is looking for a Complaints Team Leader to join our collaborative and values-driven team.

Area of work: Complaints, Customer Relations& Dispute Resolution. As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. Complaints Dispute Resolution Lead.

F50D; Key Responsibilities • Investigate and respond to parking debt correspondence, complaints, member enquiries and late-stage PCN appeals • Prepare and submit documentation to the Traffic Enforcement Centre (TEC) and county courts • Attend adjudication hearings and prepare proofs

Taking end-to-end ownership of complaints and enquiries ensuring each case is handled proportionately, consistently, and in line with recognised complaint-handling standards and codes of practice.

A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months. Understanding of the landlord/resident obligations within tenancy/leasehold agreements and how it relates to the policies and procedures of a G15 landlord with a housing stock i

Member enquiries, complaints, and housing-related information requests. Complaints and Resolution function.

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will ackn

Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution.

We are partnering with a well-established organisation to recruit an.This is a fantastic opportunity for a highly organised and detail-focused professional to contribute to important investigations and help ensure a seamless customer experience.In this role, you will coordinate and manage informatio

Job Description Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27. As theComplaints Dispute

One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traf

Taking end-to-end ownership of complaints and enquiries ensuring each case is handled proportionately, consistently, and in line with recognised complaint-handling standards and codes of practice. Tracking actions arising from complaints through to completion, monitoring remedial works and service f

Complaints and Information Manager. Analyse trends, identify root causes and turn complaints into learning and improvement. This is a high-profile role where you’ll lead a central Complaints & Information Team, shape excellent customer experiences, and use insight and intelligence to drive real se

Job Title: Complaints Officer (Stage 2) Location: South London Contract: Temporary - 3 month contract Hours: 36 per week Pay: £22 - £24 PAYE per hour Working Pattern: Hybrid available. Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a

Manage a caseload of complaints, ensuring timely resolutions and adherence to policies. Experience: Background in complaints handling & Housing!If you're ready to make a difference and help us enhance our customer experience, we want to hear from you! Apply today and be part of our dynamic team!. Jo

Experience in a complaints handling within the Housing Sector. Must have written Housing complaints experience Stage 1 experienced at least but stage 2 preferred Must be able to work on site 2 days per week Excellent communication and interpersonal skills. Housing Complaints Officer (Hybrid - West L

We’re looking for a Complaints Officer who thrives on delivering excellent customer experiences, resolving complex cases, and driving improvements in service. Manage a varied caseload of complaints, Housing Ombudsman enquiries, and MP enquiries from start to finish, ensuring timely and fair resolu

Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2. Must be experienced in handling housing complaints. Previous experience managing Housing Ombudsman complaints.

Deliver high-quality Stage 2 complaint reviews in line with the Housing Ombudsman Complaint Handling Code Independently investigate complex complaints across a wide range of housing services Produce robust, evidence-based responses that are Ombudsman-compliant Manage a high volume of reviews under p

To have a working understanding of statutory and corporate complaints procedures and national legislation regarding the handling and resolution of complaints and information requests. To assist the Customer Feedback Manager in the day-to-day delivery of the Council's Complaints and Information servi

Support the complaints service to promote early resolution of resident complaints and Ombudsman-related enquiries. Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. This is an entry-level opportunity into complaints, investigations,

Ombudsman complaints Corporate complaints Adult Social Care complaints Children Act complaints Experience managing complex customer service queries in a high‑demand environment. Local Government & Social Care Ombudsman Adult Social Care statutory complaints Children Act complaints procedures Exten

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

A well-established employment agency is seeking a Complaints Investigator in North London.

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Preferred Qualifications*** Experience working in the motor industry or handling automotive finance complaints i

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. You ma

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

Resolving delivery issues and tactfully dealing with occasional complaints.

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

As the primary point of contact for customer complaints, the Customer Service Assistant is essential in safeguarding the company’s reputation and ensuring a positive customer experience. You are responsible for managing complaints professionally and efficiently, while maintaining high standards of

This role involves managing and investigating customer complaints with a person-centred approach.

A leading London servicing company is seeking a Customer Service Assistant to be the primary point of contact for customer complaints. This role involves managing complaints effectively, ensuring customer satisfaction, and maintaining high service standards.

As the Complaints Lead, you'll be the main point of escalation for complex issues, ensuring that all complaints are handled fairly, efficiently, and in line with company standards and regulatory requirements. This is a key role responsible for managing, resolving, and reducing customer complaints wh

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and