Customer service manager jobs in Birmingham - Page 5Create job alerts

Job Introduction Due to an internal transfer, we are currently recruiting for a Sales Manager to join the management team at our Honda Dealership in Solihull. This is an exciting opportunity to join an established team and continue driving the department forward, in a versatile management position. The hours of work are Monday to Saturday, with a day off in the week and working Sundays on a rota basis. Salary includes an OTE of £62,500 and use of a company car. Role and Responsibilities This role will predominantly focused around growing our used car operation, you will however be expected to support with new car sales where necessary. Your goal is to achieve agreed sales targets for new and used cars and assist the sales team in offering customers comprehensive support in all of their vehicle financing and insurance requirements. The successful individual will possess a positive, hands-on approach, with the ability to lead and motivate a developing sales team. Grow all aspects of sales gross profit, specialising in finance, insurance and value added products. Advising customers on finance, insurance, warranties and other services offered by our dealerships. You will build trust, communicate effectively and exceed our customers expectations; In essence you will ensure that our customers buying experience is industry leading. You will also be accountable for handling customer queries and complaints and ensure they are resolved effectively. To support the sales team in daily operations including but not limited to customer contact, sales funnel management, deal building and closing, professional vehicle preparation whilst ensuring that stock is kept to the companys agreed levels. By driving the sales process and supporting the sales team in achieving their monthly KPIs for unit sales, profit per unit, finance penetration and add-on products, to ensure budgetary sales / profit forecasts are achieved. Accurate completion of all paperwork and providing reports on all sales activities ensuring accurate sales forecasts. Making sure that the sales team accurately and vigorously collect all customer contact and vehicle data in order to maximise the quality and content of the customer database (adhering to the Companys FCA obligations). About you You may be an existing sales manager, sales controller or retail manager looking for a new challenge or better career and reward opportunities. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank. TPBN1_UKTJ

EP Group - Class 2 HGV Driver EP Group is an award winning, global packaging manufacturer with production facilities across Europe and South East Asia. Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs. HGV Class 2 Driver We now have an opportunity for an experienced HGV Class 2 driver to join the team in our Birmingham Outbase. To provide a best in class, professional, efficient, safe and legally compliant delivery service. The role is offered on a full-time basis starting between 4 and 7am, guaranteed 50 hours pw. Occasional nights out are required. We offer an excellent package which includes a highly competitive remuneration; pension, and 28 days holiday inclusive of bank holidays. Reports to: Transport Manager The Role HGV Class 2 Driver: Responsible for the safe, accurate and timely transportation of multiple daily cage/pallet and/or carton deliveries from outbase to customer As first point of contact, provide excellent customer service and actively seek ways to engender a positive relationship at all times Immediately communicate any issues encountered to central Transport hub and keep customer apprised of actions being taken to resolve Load and unload deliveries, either individually or with assistance, with or without mechanical freight handling equipment Perform frequent lifting, pulling, and carrying of freight Inspect vehicle for defects and safe operating condition before, during, and after trips and submit a fully completed daily vehicle check sheet Maintain interior and exterior vehicle cleanliness on a daily basis Confirm prior to outbase departure that all delivery details are available for inspection and that appropriate proof of delivery (POD) accompanies each delivery and is completed/signed off prior to leaving the customers premises Ensure that legal compliance, Health and Safety regulations and EPUK/Outbase procedures are followed at all times Complete drop point risk assessments as and when required When necessary, complete 1 for 1 pallet/cage repatriation and report any non-conformance, ensuring cages/pallets collected are re-usable Feedback any travel/dwell time issues as and when encountered to central Transport hub as they happen Feedback any delivery restriction issues/changes to Outbase Supervisor Any other ad-hoc reasonable duties required by EPUK The Person HGV Class 2 Driver: Minimum 2 Years experience within a final mile delivery operation HGV 2 (Cat C) driver licence clean licence required Driver Qualification Card (DQC) Driver Digital Tachograph Card Strong geographical knowledge of region Highly focused on customer service Excellent communication skills Must be well presented, with a professional behaviour in key customer facing role Self-starter - demonstrating an energetic, hands-on approach Self-motivated with an ability to work individually as well as within a team TPBN1_UKTJ

Area Sales Manager Material Handling Equipment | Forklifts & Warehouse Trucks Salary & Benefits: Competitive base salary + commission | Company car | Fuel card | Pension | Company sick pay Sector: Material Handling Equipment (MHE) | Forklifts | Warehouse Trucks About the Role We are seeking an experienced Area Sales Manager to join a leading material handling solutions provider , specialising in forklifts and warehouse trucks . This is a high-profile, B2B sales role offering a competitive salary, commission, and career progression within a market-leading organisation. You will be responsible for selling and promoting the full product range of material handling equipment across your local sales territory while delivering exceptional customer service to a diverse range of industries. Key Responsibilities Relationship Management: Build and nurture long-term relationships with existing customers, understanding their current and future equipment requirements New Business Development: Identify and develop target accounts, converting prospects into loyal customers Site Surveys & Specification: Conduct detailed site visits to assess requirements and recommend the most suitable equipment solutions Proposal & Presentation: Prepare comprehensive proposals and present solutions professionally to decision-makers Sales Administration: Manage all aspects of truck order administration and maintain accurate records within the CRM system Customer Service: Ensure a high standard of service and support throughout the sales process Candidate Profile The ideal candidate will be a self-motivated, commercially aware sales professional with a strong track record in field-based B2B sales , ideally within material handling, industrial equipment, or capital goods sectors . Key skills and experience include: Proven success in sales of forklifts, warehouse trucks, or MHE solutions Excellent commercial awareness and understanding of business priorities Professional communication and presentation skills with attention to detail Strong negotiation skills and the ability to build compelling business cases Effective planning, organisation, and territory management Proficient in Microsoft Word, Excel, and PowerPoint Full UK driving licence Whats On Offer Competitive base salary and attractive commission structure Company car and fuel card Company pension and sick pay Industry-leading technical and product training Opportunities for career progression and professional development A supportive, safety-conscious, and people-focused working environment where team members are valued and empowered Why Join This Organisation This is an excellent opportunity to join a market-leading material handling provider with a culture of continuous improvement, service excellence, and career development. You will be supported with technical training, sales tools, and a collaborative environment to enable you to deliver exceptional results and progress your career. Apply Now We are looking for high-calibre Area Sales Managers with experience in MHE, capital equipment, or similar B2B sales environments . If you have a strong commercial mindset, proven field sales track record, and ambition to succeed, apply today to join a leading organisation where performance, growth, and professional development are rewarded. TPBN1_UKTJ

Assistant Store Manager | Birmingham | Retail | Up to £27,000 plus bonus Zachary Daniels are exclusively recruiting an Assistant Store Manager for a very customer focused, premium, niche retailer in Birmingham. This fantastic brand offers customers a very energised and engaging level of service and have a loyal following that is growing rapidly. This is a great role for an existing Manager who is a strong leader and has ideas to drive their store forward. This role is diverse, rewarding and hugely enjoyable; this really is a role that lets you use your retail or hospitality skills and experience. Responsibilities of the Assistant Store Manager include: Setting the scene with interactive customer service Motivating your team to achieve targets, build relationships and show pride in their role Acting as a brand ambassador and role model in positive behaviours and clear communication Managing your people to include setting objectives, coaching, personal development plans and appraisals Taking ownership over commercial awareness and visual merchandising Working with your Store Manager on instilling retail standards, operational excellence in back of house and administration As an Assistant Store Manager you will be a credible presence in your store and represent the brand at all times, have a strong focus with your customers as well as driving and inspiring your team to achieve and exceed targets. We are looking for an Assistant Store Manager who is keen to progress to higher profile positions, share their experience with their colleagues and can really add value to this growing brand. BBBH33875 TPBN1_UKTJ

Our Supervisors have a special talent for amazing our Customers! Permanent Supervisor - Part Time We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life! You'll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You'll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills. Your Background You'll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly. What's next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. IND04 We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends. What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you. Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need. TPBN1_UKTJ

National Specification Manager Location: South West, UK (field-based with regional travel) Drive specification excellence. Inspire your team. Shape the built environment. Were looking for an ambitious and influential National Specification Manager to lead our UK Specification Team and champion SFS products across the South West region. Reporting to the Sales Director, youll manage a team of two while also taking responsibility for your own territory - leading by example to deliver a strong, sustainable pipeline of specification projects. At SFS, were trusted by architects, consulting firms, and specifiers to deliver innovative solutions for the building envelope. In this role, youll help maintain that trust while driving growth, deepening customer partnerships, and representing our brand as a technical authority within the industry. What youll do Lead, coach, and inspire a team of two Specification Managers, ensuring alignment with business targets and a culture of collaboration and success. Develop, manage, and convert a high-quality pipeline of specifications into profitable projects. Build and nurture strong, long-term relationships with architects, consulting engineers, design-led contractors, and key specifiers. Deliver engaging CPD presentations , reinforcing SFSs expertise in areas such as sustainability, BIM, and the Building Safety Act. Partner with the Sales Director and Technical team to deliver accurate specifications, exceptional service, and seamless project execution. Represent SFS at key industry events, contributing insights on market trends and influencing the future of the specification landscape. What youll bring Demonstrable experience in aspecification-led sales environmentwithin the construction or building envelope sector. Strong leadership skills with the ability to motivate, develop, and engage a team. Excellent relationship-building skills and the confidence to represent SFS at a senior level within architectural and engineering practices. Commercial acumen, strategic thinking, and a proactive approach to opportunity creation. Enthusiasm for innovation, sustainability, and the long-term value that SFS solutions deliver. Our offer Performance-based bonus and profit-sharing scheme 26 days annual leave plus bank holidays Private health insurance and Health Cash Plan Company car and pension scheme with salary sacrifice Life assurance and income protection Training and development opportunities Why join us? Youll be part of a forward-thinking business with a reputation for technical excellence and professional integrity. We invest in our people through ongoing training, development programmes, and opportunities to influence how we shape the built environment of the future. Have we sparked your interest? If youre ready to lead from the front and elevate SFSs specification presence in the UK, wed love to hear from you. Apply today and help us build the future, one specification at a time. TPBN1_UKTJ

Job Title: Team leader Location: RAC House Hours: Shift Rota 6 on 3 off hours between 8am-6pm Salary: £27,295.34 per annum + £150 per month shift allowance Benefits: 22 days holiday, increasing to 27 plus bank holidays Free onsite parking Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates The Role: You will be an integral part of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service. You will report into a Team manager based in Exeter and lead a team of 4 agents based in the RAC. As representatives of Switch Car Rental you will be ambassadors for our core values, and help present our brand in a positive light. Customer service and supervisor experience is preferable but not essential, full training will be given. This is an office-based role. Responsibilities: To provide outstanding customer service and exhibit excellent communications skills when interacting with clients Regularly monitor personal and team in- boxes and respond to emails Ensure all customer complaints are resolved to the customers satisfaction To process data accurately using a variety ofinhousesystems Answer calls and promptly resolve any requests or queries Provide support and feedback to Customer Support Agents Meet regularly via teams with manager to provide feedback and support on team performance The Candidate: Happy to work independently, as well as in apart of theteam Able to show leadership and support Excellent communication skills Strong organisational skills and attention to detail Ability to multitask IT literate About Us: Switch is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do. Shape the future with us APPLY NOW and join our team! TPBN1_UKTJ

Engineering & Technical Manager - Subsidence Permanent - Fully Remote working Salary - £60,000 - £80,000 + Bonus + Benefits Our Client My client a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. They help their clients to manage risk, operate their core business processes, transform. Are you ready to take on the challenge of handling complex, high-value claims? The Role Are you ready to take on a leadership role that blends technical expertise with strategic management? Were looking for a dynamic professional to lead and inspire our Subsidence Engineers and Technical Team, delivering exceptional services for both domestic and commercial insurance claims. In this pivotal role, youll ensure streamlined processes, compliance with SLAs, and outstanding customer experiences. Your responsibilities will include: Technical Leadership: Oversee complex insurance claims, guiding your team to deliver accurate assessments and effective solutions. On-Site Expertise: Occasionally support surveying services and visit damaged properties to evaluate technical and insurance requirements for reinstating buildings. Strategic Impact: Drive operational efficiency while maintaining the highest standards of professionalism and customer care. Duties and Responsibilities Lead and develop a team of desk-based engineers and a technical field team. Attend client meetings and represent the company professionally. Drive performance to meet SLA targets and audit requirements. Provide training and technical guidance to internal teams and external surveyor networks. Production of management information on a monthly basis. Manage a portfolio of complex subsidence claims from inspect to resolution. Promote best practice and continuous improvement within the Subsidence Operations team. To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly. Experience Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar. Excellent communication skills and articulation Understanding and recognition of Customer Service and Quality Flexibility and adaptability The ability to work in a fast paced and changing environment Reports and accountable to: Head of Subsidence and Surveying Liaison with: Directors, Associate Directors, Managers, Loss Adjusters, Support Staff, Clients, Customers, Suppliers as necessary Benefits 25 Days Holidays + BH Reward platform discounts for over 800 retailers Lease car salary sacrifice Cycle to work Scheme Life assurance x 4 Well being centre Recognition programme Paid fertility appointments Fostering friendly employer Development, training, and professional qualification TPBN1_UKTJ

About The Role HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! Location - Birmingham Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work Salary - £34,800 - £38,950 (salary dependent upon experience). Plus a £1500 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About The Candidate What you must have: Level 2 in Plumbing (if successful, copies of your certificates must be provided) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK Driving Licence with no more than 6 penalty points Excellent customer service Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment Week 2 - You will be buddied up with an experienced HomeServe Plumbing Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About The Company Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done. TPBN1_UKTJ

As our Service Delivery / Customer Support Manager, you’ll lead the team that customers rely on when it matters most. Service Delivery / Customer Support Manager. Service Delivery / Customer Support Manager.

We are seeking a Customer Service Manager to lead our client success and implementation department. Core Responsibilities * Lead the end to end implementation process for all new business partners * Serve as the senior point of contact for clients during their first 90 days *

Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales. Account Manager – Customer Service. We specialize in offering exceptional express delivery services, a wide product range, and outstanding customer support.

CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit an experienced Customer Service Manager to support their rapidly expanding business. Job Title: Customer Service Manager Salary: £40,000 - £45,000&l

A leading service provider in the UK is seeking a Service Delivery Manager to enhance customer satisfaction and maintain contractual obligations. The role involves significant customer interaction, ensuring service levels, and managing relationships with various stakeholders. The ideal candidate wil

You will be responsible for managing teams of parts, vehicle technicians, and service advisors, while ensuring outstanding customer service. A leading automotive retailer in England is seeking an Aftersales Manager for their aftersales department.

A leading automotive service provider in the UK is seeking an Assistant Manager to work alongside the Centre Manager. Candidates should have strong technical knowledge, experience in customer satisfaction management, and the ability to train and motivate staff. This position is critical for ensuring

A well-known food retailer located in Birmingham is seeking a Shop Manager to lead and motivate their team in delivering outstanding service. Ideal candidates have experience in customer service and supervisory roles in food-on-the-go or retail.

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As our Service Delivery / Customer Support Manager, you’ll lead the team that customers rely on when it matters most. An experienced customer service or service operations leader. Now, as we continue to scale our award-winning ERP SaaS platform, we’re looking for aService Delivery / Customer Sup

A consumer finance company in Wolverhampton is looking for a Customer Account Manager. In this role, you'll assist customers with their loan applications, ensuring a smooth process from inquiry to completion. The ideal candidate will have strong communication skills, a customer-focused approach, and

Lead, coach, and motivate the Telesales, Customer Service, and Sales Admin teams to achieve sales and service excellence. We are seeking an enthusiastic and experienced Sales Manager to lead and energise our Telesales, Customer Service, and Sales Administration teams. Customer Satisfaction: Improvem

A leading fibre connectivity provider in the UK seeks a Service Manager to oversee partnerships with customers and suppliers, ensuring service delivery meets standards and business value. The role involves managing performance, driving continuous service improvement, and maintaining customer satisfa

As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. Service Delivery / Customer Support Manager. Service Delivery / Customer Support Manager.

Customer Service & Client Communication Manager. We’re looking for a proactive, tech‑savvy Customer Service & Client Communication Manager who can elevate our client experience. Lead and support the customer service team; model strong communication and service excellence.

A national dry cleaning service is seeking a Branch Manager in Sutton Coldfield for a full-time position. Responsibilities include managing the branch, ensuring customer satisfaction, and training staff. Candidates should be customer-focused with strong communication skills.

The candidate will assist in overseeing daily operations, ensuring high standards of customer service and team performance. A global luggage brand is seeking an Assistant Store Manager for their LIPAULT store in London.

Provide a customer facing contact point to support the delivery and project management of the Penetration testing service by executing daily customer penetration testing request and oversee requests. Continuously refine and enhance the approach for handling customer inquiries and requests related to

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin

The Senior Customer Experience Manager is responsible for leading a team that ensures exceptional service delivery to customers through effective order management, proactive communication, and data-driven decision-making. Our clients based close to Portsmouth have an exciting opportunity for Senior

A leading UK technology retailer is seeking a First Line Manager for its Wednesbury Customer Service Centre. This full-time role demands proven leadership and coaching skills, with responsibilities including overseeing site operations, motivating teams, and ensuring customer satisfaction.

Build positive relationships with customers and spot opportunities to add value. Interested in developing a career in account management, customer experience or brand management. A great opportunity for someone naturally organised, curious and good with people who wants to build a long-term career i

In this pivotal role, you'll drive profitability through effective sales activities and exceptional customer service. A leading retail company is seeking a Store Manager for their Derby branch.