Customer service team lead jobs in Manchester - Page 4Create job alerts

Assistant General Manager – £32,500 base salary + service charge (OTE approximately £40,000) – Ancoats, Manchester The Role Do you have a strong background in restaurant management and a passion for delivering outstanding customer experiences? Are you looking for the next step in your career with a successful and growing business? We have an exciting opportunity for an Assistant General Manager to join our critically acclaimed Mediterranean Tapas restaurant in Ancoats, Manchester. We're looking for a hands-on leader who can drive service standards, develop teams, and oversee daily restaurant operations. Your key responsibilities will include: Team Management – Lead, develop, and support the front-of-house team. Customer Experience – Ensure exceptional service and a welcoming atmosphere for all guests. Financial Management – Oversee budgets, gross profit margins, wages, and purchasing. Compliance & Safety – Ensure all health & safety, food hygiene, stock control, and record-keeping processes are followed. If this sounds like the right opportunity for you, we'd love to hear from you! Apply now. Applicants must have the legal right to work in the UK. Key Responsibilities: Lead by example to maintain high standards of service. Support the General Manager in delivering business objectives. Motivate and train the team to provide a great customer experience. Monitor financial performance, ensuring efficient cost control. Uphold company policies and legal requirements. The Restaurant Canto offers modern casual food & drink in a relaxed Ancoats neighbourhood restaurant. Mediterranean tapas, sharing & social dining from the team behind El Gato Negro. The Benefits Great training Share of service charge and tips, which are shared 100% amongst FOH and BOH teams, with service charge on average £3.00+ per hour Staff discount across all group sites Opportunity for growth and progression The Person To thrive in this role, you should have: Previous restaurant management experience in a high-volume setting. Strong leadership and communication skills with a focus on team development. A track record of delivering excellent customer service. Good financial and organisational skills. Knowledge of health & safety and food hygiene regulations. A proactive and results-driven mindset. TPBN1_UKTJ

Bereavement Trainer Location: Remote (UK) - regular travel required (car and driving licence essential) Team: Bereavement Training Employment Type: Full-Time Salary dependent on experience The Company We are one of the fastest growing tech companies in the country, part of the UKs most exciting and best-trusted group (you may have heard of some of our sister companies). We have a mission - to transform how people plan for the future and support families through some of lifes most important and sensitive moments. Were scaling fast and reimagining a sector thats long resisted change. To get there, were building a team of top performers who care deeply about people, learning, and doing work that matters. Ready to help shape a category from the ground up? The Role We are seeking compassionate and experienced trainers to join our growing national team. You will deliver tailored workplace and customer-facing bereavement training across diverse sectors, supporting organisations to navigate grief with confidence and care. This role requires high emotional intelligence, resilience, and the ability to create emotionally safe learning environments while maintaining clear boundaries and self-care. Key Responsibilities Training Delivery & Facilitation Deliver high-quality bereavement training using a trauma-informed, person-centred approach aligned with NBTS values. Facilitate sessions confidently while managing group dynamics and emotional safety. Deliver training both in person and virtually to diverse audiences. Client Scoping & Programme Design Lead initial scoping conversations to understand client needs and tailor training accordingly. Develop bespoke training sessions, CPD modules, and proposals for corporate and public sector clients. Inclusion & Best Practice Adapt delivery to reflect cultural, faith, and individual differences in grief and bereavement. Maintain clear professional boundaries and safeguarding standards throughout delivery. Quality, Growth & Collaboration Contribute to the development of new trainers and engage in reflective practice and supervision. Stay informed on market trends and sector developments to support service growth. Introduce clients to wider services where appropriate. Who You Are An experienced trainer with a strong track record of delivering engaging sessions to varied audiences. Values-led and compassionate, with the confidence to work in emotionally complex spaces. Culturally competent, inclusive, and sensitive in your approach to death, grief, and loss. Clear on boundaries, safeguarding responsibilities, and the importance of self-care. Digitally confident, with experience using CRM systems (HubSpot), online platforms, and presentation tools. Background experience in health, social services, legal, or charitable sectors is highly advantageous. Benefits We want you to feel supported, empowered, and truly excited to be part of the team. Our benefits include: Share Incentive Scheme (SIP) - invest in the companys success. Vitality Health & Life Insurance, plus access to a free Will and Lasting Powers of Attorney. Pension scheme to support long-term financial wellbeing. Enhanced parental leave for growing families. Cycle to Work Scheme and Electric Vehicle Salary Sacrifice Scheme. Charity matching (up to £500) and volunteer days. Springboard - cash funding and time to explore entrepreneurial ideas. Birthdays off - because life should be celebrated. Company events, socials, snacks, and a dog-friendly office. Why Join Us? You will work with people who care deeply about their impact. We offer a collaborative, high-ownership environment where you can grow professionally while shaping an emerging category. Youll help make difficult conversations easier and empower people to plan confidently for the future. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. TPBN1_UKTJ

Customer Success Team Leader Location: Manchester (M4 1LN) Salary: Up to £45,000 per annum Job Type: Full-time, Permanent Working Pattern: Hybrid (minimum 3 days per week in the office) About the Role We are working with a Managed Service Provider (MSP) that is investing heavily in the growth of its Customer Success function. They are seeking an experienced Customer Success Team Lead to build and lead a Customer Success team within a fast-paced, service-led MSP environment. This is a strategic, hands-on role combining people leadership, account ownership, and commercial oversight. You will manage a portfolio of high-value managed service clients while coaching the team to deliver proactive, outcome-driven customer success. The focus is on long-term retention, service adoption, and aligning IT roadmaps with client business goals. Key Responsibilities Lead, mentor, and develop a Customer Success team operating within a Managed Services environment Act as senior owner for key managed service accounts, building long-term, trusted client relationships Own and refine MSP-focused Customer Success processes, including onboarding, service reviews (QBRs), renewals, and contract lifecycle management Support the team in identifying service expansion, upsell, and cross-sell opportunities across managed service clients Act as the escalation point for complex service issues, major incidents, and large-scale procurement projects Work closely with technical, service delivery, and strategic teams to ensure managed service offerings align with customer needs and market demand Balance team workload to ensure the wider managed client base receives consistent, proactive engagement Drive adoption of the MSPs service roadmap across the entire customer portfolio About You Essential: Proven experience in a Managed Service Provider (MSP), either in Customer Success, Account Management, Service Delivery, or a similar client-facing leadership role Experience leading, mentoring, or coaching teams within a service-led or recurring-revenue environment Strong understanding of managed services, including hardware, software, licensing, and ongoing support models Strategic mindset with the ability to align a clients 3-year IT roadmap with current managed service solutions Confident engaging with senior stakeholders and handling service escalations Strong commercial awareness and consultative approach to account growth Desirable: Experience helping to build or mature a Customer Success function within an MSP Exposure to renewal management, contract negotiation, or service expansion planning Systems & Tools Experience with MSP and service delivery systems is advantageous, including: Autotask PSA HubSpot Azure DevOps Xero Microsoft Business Central Microsoft Office (Teams, Outlook, etc.) Microsoft Project Whats on Offer Salary up to £45,000, depending on experience Hybrid working model with a Manchester city-centre office (M4 1LN) Opportunity to shape and lead Customer Success within a growing MSP High-impact role with visibility across service delivery, sales, and leadership teams Supportive, collaborative, and technically driven environment TPBN1_UKTJ

Project Manager Company: WMS Underfloor Heating Ltd Location: Maximum of 60-mile radius of Manchester (Ideally Leeds) Hours: 07:00am to 16:30, Monday to Friday Salary: Negotiable depending on experience, plus vehicle allowance Holidays: 25 days per annum plus Bank Holidays Line Manager: Senior Project Manager Other: During initial training period (2-3 Months), you must be willing to based near Hertfordshire Monday to Friday. The Company will pay reasonable expenses for this (i.e. accommodation etc.) Company Summary: We are the leading supplier and installer of underfloor heating systems for new build developments in the UK. Established in 2003 we are helping developers and housebuilders achieve their aims by delivering the best heating solutions for their clients through an unbeatable combination of design, reliability and service. The Role Due to growth we are expanding our Project Management Team into the North of England. Our Project Managers are experienced in managing all aspects of the projects once an order has been secured. This involves being actively informed at Pre-Contract stage through to design, installation and final accounts. Our Project Managers are often managing anywhere between 30-40 different projects at anyone time all at various sizes and stages. For example, you may have work blocks still at design status, awaiting start, balancing or completed pending snags. You need to be IT literate, have working experience of Microsoft packages such as Outlook, Excel & Word alongside a proven track record of results. You need to be a proactive team worker with the initiative to work alone when required and able to manage your own diary and workload efficiently. The ability to communicate at all levels is key as you will interact daily with site operatives through to Director Level. Role Requirements Construction knowledge and experience, working in a similar environment and/or role, ideally within Plumbing, Heating & Mechanical Sector Full & valid UK Driving Licence with suitable own transport Good IT skills & literacy, with working knowledge of Microsoft Outlook, Word & Excel Excellent communication skills both written and verbal You will be required to hold a CSCS and/or SKILLcard and preferably have a valid SMSTS Good numerical skills Have the skills to lead a team, engage with supply chain and our clients at all levels Strong organisation and time management skills Personable, presentable, respectful and articulate Excellent Commercial awareness and able to negotiate Ability to work within deadlines and cope under pressure Interpersonal and team-working skills HSEQ skills within Project Management and able to create Risk & Method Statements Set Up of new projects, providing Tech Subs, Budget Trackers, Schedule of Works etc. Key Responsibilities Throughput : Our Project Managers have 3 key objectives on which they are measured. The first one is Throughput which in simply terms is invoicing. All Project Managers, regardless of location should have a similar workload (Total size of projects in terms of revenue, number of projects etc.) Each Project Manager will have a monthly target that is set by the Operations Manager in line with Company objectives; Gross Profit : The 2 key objective is full ownership of the projects exit GP. Each project will have a target objective for Gross Profit. You will need to be able to demonstrate your understanding and performance of GP for your projects; NPS (Nett Promoter Score) : The final key objective is scoring and maintaining a world class average of NPS of 75% or more; Attitude : Contribute to the positive environment with constructive mindset. Commitment to being Culture driven. Managing this within the wider team; Design: Have a good understanding of technical drawings and able to produce a UFH design if required. You will need to be able to do simple Mark Ups etc; Feedback : Readiness to accept constructive feedback to enable the teams continuous improvement; Health, Safety, Environment & Quality (HSEQ) : Able to produce RAMS and other H&S documents when required. You will have ultimate responsibility for the Health & Safety of your installers and workers while on site and need to ensure that any requirements are issued to relevant parties. Quality Assure/Sign Off works; Project Resource : Ensuring we have the correct levels of resource in line with clients programme of works. Recruiting resource in the location where it is needed if required; Project Support: You are expected to manage your projects effectively and efficiently, taking any site related issued that you are unable to resolve to the Senior Project Manager. You will be asked to attend Pre-Starts, Site Meetings etc. and physically able to attend site when necessary. You will need to be able to systematically plan your projects accordingly and be able to raise picking lists, purchase orders, create RAMs etc. at every level of the project; Purchase Orders/Invoicing/Sales Orders etc: Approval of supplier and sub-contractor invoicing, ensuring Quality Assurance checks and documentation has been completed. This may require using client programs and submissions. Raise Purchase & Sales Orders, Picking Lists & Variations; Rapport : Maintain strong positive working relationships with our clients, on-site, other project managers, installers and supply chain. Provide installer training and compliance support; Reactive Enquirers: Deal with reactive client, installer, and subcontractor enquiries.. Attending meetings when required; Reporting & Process: Compilation of financial reports, trend analysis, housekeeping of project statues etc. Review processes and procedures updating when required; WMS Values: Live by the Core Values of the Company (Performance/Responsibility/Integrity/Doing as we say/Exceeding customer expectations both internally and externally); Please apply in writing with your CV and covering letter. TPBN1_UKTJ