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Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

We're the development arm of Clarion Housing Group, a business for social purpose.

Job Description JOB DESCRIPTION About the role We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. The purpose of the role is to lead the strategic development and operational management of Guinnesss Rent, Service Charge and Customer Ac

At Lyrebird, we don’t just write code — we help shape the future of the human experience. Proven record of building greenfield delivery functions into scalable operations. Every trust must have an exceptional experience.

Candidates should have experience in category management, strong negotiation skills, and the drive to enhance supplier performance. This position offers hybrid work arrangements and various employee benefits, making it an exciting opportunity to grow your career.

A software technology firm in the United Kingdom seeks a Head of AI Customer Value & Adoption to lead customer enablement and drive sales adoption of AI solutions. Responsibilities include equipping sales teams with the right messaging, leading customer engagement programs, and collaborating with cr

This is a technical leadership role requiring mastery of the full packaging lifecycle of printing on various substrates (Flexo/Offset), management of plate‑making processes, and direct customer consultation to ensure design feasibility. Experience: Minimum 5–7 years of experience in packaging de

A B2B FinTech company is seeking an experienced Head of Customer Success to lead their efforts in enhancing customer satisfaction and retention. This role involves defining the Customer Success strategy, managing a high-performing team, and ensuring that customers derive measurable value from produc

Head of AI Customer Value & Adoption. Aptean is seeking a high -impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean’s AI capabilities across the international region. Key partners: Product, Marketing, Solution Consulting, Customer Success, Profes

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Champion the voice of the customer internally to influence roadmap, packaging, and positioning. Increase of cross- and up

Minimum of 10 years of experience in transport, logistics, and warehousing; broad, end-to-end supply chain experience across a Logistics function. A market-leading packaging supplier, renowned for innovation, quality and service has an opening for an experienced Head of Transport & Logistics. The He

An experienced Head of Customer Success to lead our customer success function. Proven experience scaling Customer Success teams in a SaaS environment. Act as the voice of the customer internally.

A leading UK housebuilder is seeking a Head of Customer Care in Redhill to lead their Customer Care team. Ideal candidates will have experience in customer service within the construction sector, strong leadership skills, and the ability to drive continuous improvement. This role focuses on deliveri

Neath Port Talbot Council is seeking an exceptional leader to join our Corporate Leadership Team as Head of Customer Experience and Communications. This role is a fantastic professional opportunity: a chance to be part of an ambitious organisation that will encourage you to innovate and develop your

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Opportunity to shape a high‑profile AI agenda within a respected HubSpot‑led organisation.

The Head of Donor Experience (DX) Governance is accountable for setting, leading, and assuring the DX governance, risk, and assurance strategy for NHS Blood and Transplant, ensuring that robust, forward‑looking governance underpins every stage of donor experience, engagement, and management. A sen

We are looking for a Global Head of Guest Experience to build and scale. Proven track record of building hospitality experience/operations from scratch (pre-opening, SOPs, training, quality routines). Director of Operations, General Manager, Pre-Opening Manager, or similar).

We are looking for an experienced and forward‑thinking Head of Developer Experience (DevEx) to join our Engineering team and help us define and lead the strategy to improve engineering productivity, developer experience, and adoption of AI‑powered tooling across Arbor's product and platform team

Head of AI Customer Value & Adoption. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. By embracing and understanding our dif

The Head of Customer Care will lead, manage and develop their team, fostering a culture of accountability, professionalism and customer first thinking. The Role**To role of Head of Customer Care will lead the Customer Care function across the division, ensuring delivery of a first-class after-sales

The primary objective is to gain a deep understanding of operational realities and customer experiences, translating these insights into actionable strategies that lead to measurable improvements in people, customer, and business outcomes. The Head of Customer Care Insights is a pivotal new role res

Responsibilities include overseeing the mobilization of services, ensuring compliance with health standards, and managing a team to deliver exceptional experiences for fans at events. The ideal candidate will have extensive experience in high-volume operations, strong leadership skills, and a focus

A public service organization is seeking a Director of Customer Services to provide strategic leadership and enhance customer experience. This remote role requires significant experience in customer service management and the ability to drive improvements across complex operational environments.

A leading hotel group in Perlethorpe is seeking a Head of Food and Beverage to oversee the operations across multiple dining outlets. The ideal candidate will manage P&L for Food and Beverage, ensure compliance with health regulations, and lead a high-performing team to create exceptional guest expe

A leading customer service organization in the United Kingdom is seeking a Director of Customer Service to lead a complex and high-performing team during a period of strategic transformation. The ideal candidate will have significant experience in social housing or a customer-focused sector, with a

The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. This p

Candidates must have a minimum of 3–5 years’ relevant work experience within pre‑flight, systematic organisation, program/project management, colour consistency and print production quality control, along with demonstrated experience with Prepress computer programs like Adobe Creative Suite an

A leading health organization in the UK seeks a Head of Donor Experience Governance to lead and ensure compliance with donor services governance. The ideal candidate will have a Master's degree, extensive experience in governance, and strong leadership skills to shape the organization's strategic di

A luxury real estate development firm in the United Kingdom is seeking a Global Head of Guest Experience. This position offers competitive compensation and international exposure, making it a unique opportunity to shape the future of luxury hospitality. The ideal candidate has over 2 years in hotel

As Head of Customer Success, you will take the lead in being the voice of our customer base. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. Experience of managing a small Customer Success or Account Management team.

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

A prominent hotel chain in the United Kingdom is looking for a Head of Operations to lead front and back-of-house functions, ensuring exceptional guest experiences across Reception, Leisure, and Spa departments. The ideal candidate will have significant experience in managing large hotel operations,

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Fella US + Delilah US + Baddie US Rolling 30d Churn % (# of subscriber

A recruitment service is seeking a Director of Payroll Customer Services to lead a global team in delivering exceptional service experiences. This remote role emphasizes strategic leadership, operational excellence, and the ability to drive customer satisfaction. The ideal candidate will possess str

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Elevating the client journey by continously refining touchpoints, service standards and communication to deliver world-class customer experience. Continuously research what our competitors are doing to enhance client experience, to ensure that we remain relevant and are aware of potential new CX tec

DEIN NEUES UMFELD**Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu Weidezelten und industriellen Lagerhallen. Wir pflegen eine offene Kultur, lernen von- und miteinander und bieten zahlreich

A leading event hospitality provider in the United Kingdom is looking for a Senior Hospitality Leader to manage service delivery, oversee budgets, and enhance guest experiences.

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. Each year, our software is used globally to conduct hundreds

Berichtet an: Chief Executive Officer. Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support.

A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment. Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seaml

This is a senior, hands-on leadership role where youll take real ownership of both Customer Experience and Quality Assurance. Youll play a key part in ensuring customers consistently receive an exceptional experience, while the business maintains the highest regulatory and quali. Im currently partne

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. You can work with customers to deliver excepti