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Team Assistant - Investment Banking Location: Birmingham Start Date: ASAP (subject to background checks - approx. 3-4 weeks) Working Hours: Monday to Friday, 9:00 AM - 5:00 PM (1-hour lunch break; flexibility required) Hours per Week: 40 Overview A leading global financial institution is seeking a highly organised and detail-oriented Team Assistant to provide comprehensive administrative support to a group of over 25 junior bankers (Analyst, Associate, and Junior VP level) in its Birmingham office. This is a fantastic opportunity for someone with administration or customer service experience looking to step into a corporate environment. Full training and ongoing support will be provided both remotely and on-site. You’ll be joining a friendly and supportive team of assistants and will gain exposure to a fast-paced, global investment banking environment. • Key ResponsibilitiesProvide diary management support to bankers (Associate level and above), • Schedule and coordinate internal and external meetings, conference calls, and video conferences across time zones, • Manage high volumes of incoming calls and emails, relaying messages efficiently and accurately, • Book meeting rooms and handle room logistics across multiple locations, • Coordinate travel arrangements including international flights, hotels, visas, and car bookings, • Prepare and process expense reports in line with company policy, • Assist with invoice processing and tracking, • Provide phone and holiday cover for fellow assistants when needed, • Support bankers with ad hoc admin requests, projects, and team initiatives, • Maintain a consistent and professional level of communication across all platforms (phone, email, Zoom, in-person), • Collaborate closely with other assistants to ensure seamless day-to-day support Candidate ProfileThis role is ideal for a proactive, approachable individual with a strong administrative foundation who thrives in a team environment and is comfortable with a high-volume, detail-heavy workload. Key Skills & Experience • Previous experience in admin, office support, customer service, or coordination roles, • Proficient in Microsoft Outlook, Word, and Excel, • Able to manage multiple time-sensitive tasks and competing priorities, • Excellent attention to detail and reliability, • Confident communicator with strong interpersonal skills, • Able to interact with stakeholders at all levels, internally and externally, • Calm under pressure and adaptable in a fast-paced, evolving environment, • Discreet and professional, with the ability to handle confidential information, • Proactive, solutions-focused mindset with a strong "can-do" attitude, • Comfortable working independently as well as part of a collaborative team What’s on Offer • Long-term potential: strong performers may be considered for permanent roles, • Full training and onboarding provided, • A professional, inclusive, and dynamic workplace with excellent team culture

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Administrator to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Administrators, you’ll be right at the forefront of helping us deliver this mission by acting as vital support for our employee benefits clients, Account Managers and Consultants. This is a 12-month fixed-term contract. Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach. This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world. This role will entail: • Gathering information: liaising with product providers, human resources, other third parties as well as conducting client research., • Client servicing: responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances., • Implementing new clients: supporting Consultants and Account Managers to onboard new clients ensuring the benefits package meets the clients' needs., • Teamworking: working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided., • Adhering to NFP Standards: working in line with the agreed standards and process guides for Account Management to ensure that all clients receive outstanding customer service., • Account developing/new business generating: market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio., • Updating the system: keeping the back-office system up to date with client information and provider contacts., • Attending client meetings/conference calls both with Consultants and individually as appropriate., • Client reviewing: producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained. We're looking for someone with: • Customer orientation: someone who displays a positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectations. A passion for delivering customer service excellence, going over and above., • Strong communication: someone who is able to express themselves clearly and positively, both verbally and in written communication Excellent listening skills, always checks administrative work., • Excellent organisation: including time management and prioritisation., • Attention to detail: being able to work at a fast pace and enjoys being busy We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.

Job title: Head of Service – Community Safety Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: Job Descriptions | We Are Sandwell Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Community Safety to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide high‑level professional advice to the Council, Cabinet Members and senior leaders on community safety, resilience and public protection, preparing and presenting clear, evidence‑based reports., • Act as the Council’s lead officer for the statutory Community Safety Partnership, coordinating effective multi‑agency working with key partners including West Midlands Police, the Office of the Police and Crime Commissioner, and the Violence Reduction Partnership., • Lead the Council’s response to antisocial behaviour, ensuring effective operational delivery and joined‑up planning with partner agencies., • Manage the effective deployment of the Borough Patrolling Service, supporting public protection and community safety across the borough, including enforcement activity relating to untaxed and abandoned vehicles., • Develop and deliver a range of community safety initiatives that raise awareness, strengthen prevention and support safer communities., • Lead the development and delivery of the Safer Sandwell Partnership Community Safety Strategy, addressing key areas including antisocial behaviour, hate crime, modern slavery and exploitation, extremism, domestic abuse and sexual violence, and serious violence., • Manage the Council’s CCTV and Concierge services, working closely with Housing and enforcement colleagues to support community safety outcomes., • Ensure delivery of a comprehensive emergency planning and resilience function, including training, exercising and on‑call arrangements, enabling the Council to meet its duties as a Category 1 responder under the Civil Contingencies Act 2004., • Discharge the Council’s statutory Prevent duty, ensuring compliance with Home Office requirements and best practice., • Provide expert advice on new and emerging community safety and public protection legislation and policy., • Lead and support managers through effective performance management, adopting a high‑support / high‑challenge approach that drives accountability and improvement., • Ensure robust financial and resource management, delivering agreed outcomes and performance targets on time and within budget., • Represent the Council externally, building strong partnerships and enhancing the Council’s profile regionally and nationally., • Champion health, safety, wellbeing, equality, diversity and inclusion, consistently modelling the highest standards of professionalism and public service leadership. Attributes that you would bring to the role: • Senior leadership experience within community safety, public protection, emergency planning or a similarly complex, partnership‑driven environment., • A strong understanding of community safety legislation and policy, including antisocial behaviour, Prevent, serious violence and safeguarding‑related agendas., • Proven ability to lead and coordinate multi‑agency partnerships and statutory boards, influencing effectively across organisational boundaries., • Experience of developing and delivering strategic plans and initiatives that improve community outcomes and reduce risk., • Confidence and credibility in advising elected members and senior leaders on complex, sensitive and high‑profile issues., • Strong operational leadership capability, including oversight of enforcement, CCTV, emergency planning or response‑based services., • Sound financial and performance management skills, with experience of delivering outcomes within agreed budgets and governance frameworks., • A people‑centred leadership style, with a track record of engaging, motivating and developing managers and teams., • High levels of integrity, resilience and sound judgement, reflecting the standards expected of senior public office holders., • A clear commitment to the Council’s values, the ‘One Team’ culture and being a visible champion for change, collaboration and continuous improvement. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell Please submit a CV and supporting statement to Sukhy Lall on Click here to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

Job title: Head of Service – Community Safety Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: ___ Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Community Safety to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide high‑level professional advice to the Council, Cabinet Members and senior leaders on community safety, resilience and public protection, preparing and presenting clear, evidence‑based reports., • Act as the Council’s lead officer for the statutory Community Safety Partnership, coordinating effective multi‑agency working with key partners including West Midlands Police, the Office of the Police and Crime Commissioner, and the Violence Reduction Partnership., • Lead the Council’s response to antisocial behaviour, ensuring effective operational delivery and joined‑up planning with partner agencies., • Manage the effective deployment of the Borough Patrolling Service, supporting public protection and community safety across the borough, including enforcement activity relating to untaxed and abandoned vehicles., • Develop and deliver a range of community safety initiatives that raise awareness, strengthen prevention and support safer communities., • Lead the development and delivery of the Safer Sandwell Partnership Community Safety Strategy, addressing key areas including antisocial behaviour, hate crime, modern slavery and exploitation, extremism, domestic abuse and sexual violence, and serious violence., • Manage the Council’s CCTV and Concierge services, working closely with Housing and enforcement colleagues to support community safety outcomes., • Ensure delivery of a comprehensive emergency planning and resilience function, including training, exercising and on‑call arrangements, enabling the Council to meet its duties as a Category 1 responder under the Civil Contingencies Act 2004., • Discharge the Council’s statutory Prevent duty, ensuring compliance with Home Office requirements and best practice., • Provide expert advice on new and emerging community safety and public protection legislation and policy., • Lead and support managers through effective performance management, adopting a high‑support / high‑challenge approach that drives accountability and improvement., • Ensure robust financial and resource management, delivering agreed outcomes and performance targets on time and within budget., • Represent the Council externally, building strong partnerships and enhancing the Council’s profile regionally and nationally., • Champion health, safety, wellbeing, equality, diversity and inclusion, consistently modelling the highest standards of professionalism and public service leadership. Attributes that you would bring to the role: • Senior leadership experience within community safety, public protection, emergency planning or a similarly complex, partnership‑driven environment., • A strong understanding of community safety legislation and policy, including antisocial behaviour, Prevent, serious violence and safeguarding‑related agendas., • Proven ability to lead and coordinate multi‑agency partnerships and statutory boards, influencing effectively across organisational boundaries., • Experience of developing and delivering strategic plans and initiatives that improve community outcomes and reduce risk., • Confidence and credibility in advising elected members and senior leaders on complex, sensitive and high‑profile issues., • Strong operational leadership capability, including oversight of enforcement, CCTV, emergency planning or response‑based services., • Sound financial and performance management skills, with experience of delivering outcomes within agreed budgets and governance frameworks., • A people‑centred leadership style, with a track record of engaging, motivating and developing managers and teams., • High levels of integrity, resilience and sound judgement, reflecting the standards expected of senior public office holders., • A clear commitment to the Council’s values, the ‘One Team’ culture and being a visible champion for change, collaboration and continuous improvement. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: ___ Please submit a CV and supporting statement to Sukhy Lall on ___to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

Job title: Head of Service – Public Realm Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: Job Descriptions | We Are Sandwell Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Public Realm to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide high‑level professional advice to the Council, Cabinet Members and senior leaders on public realm, grounds maintenance and countryside services, preparing and presenting clear, evidence‑based reports., • Lead the development and maintenance of the Council’s public realm, maximising resident enjoyment and utility while minimising antisocial behaviour., • Deliver a consistent, reliable and cost‑effective grounds maintenance service, ensuring agreed and published standards across public realm, open and green spaces., • Ensure the high‑quality maintenance of parks and open spaces, supporting safe, welcoming and attractive environments for residents and visitors., • Lead the management and development of the Council’s countryside services, including responsibility for waterbodies and natural assets., • Ensure effective integration between the Council’s internal grounds maintenance services and the Integrated Waste and Street Cleansing Contract, maintaining high standards of street cleanliness., • Ensure the Council’s tree stock is managed effectively, balancing public safety, environmental sustainability and long‑term asset health., • Maintain the visual presentation of the borough through the prompt clearance of fly‑tipping, working closely with Public Protection colleagues to reduce incidents through improved enforcement., • Manage external commissions for assigned services, including those delivered with Housing colleagues, ensuring services meet agreed standards and are fully recharged., • Act as the Council’s professional lead on greening and rewilding, identifying, delivering and communicating opportunities that support biodiversity and climate ambitions., • Work with senior colleagues to deliver capital improvement projects in parks and open spaces, ensuring projects are delivered robustly to time, cost and quality., • Promote and maintain the highest standards of animal welfare across the Council’s open spaces and visitor attractions., • Lead and support managers through effective performance management, adopting a high‑support / high‑challenge approach that drives accountability and improvement., • Ensure robust financial and resource management, delivering agreed outcomes and performance targets on time and within budget., • Represent the Council externally, strengthening partnerships, sharing best practice and enhancing the Council’s reputation regionally and nationally., • Champion health, safety, wellbeing, equality, diversity and inclusion, modelling the highest standards of public service leadership at all times. Attributes that you would bring to the role: • Senior leadership experience within public realm, grounds maintenance, environmental services or open‑space management in a complex operational environment., • A strong understanding of public realm operations, asset management and the delivery of services that balance community use, safety and environmental sustainability., • Proven experience of managing outsourced and commissioned services, including contract performance, integration and value‑for‑money delivery., • Knowledge of tree management, countryside services or green infrastructure, with a commitment to biodiversity, greening and rewilding agendas., • Experience of delivering capital projects and service improvements within tight governance, budget and performance frameworks., • Confidence and credibility in advising elected members and senior leaders on operational, financial and reputational issues., • Strong financial and performance‑management capability, with experience of managing budgets, resources and outcomes., • A collaborative leadership style, with experience of working across services and with partner organisations to deliver shared outcomes., • A people‑focused approach, with a proven track record of engaging, developing and motivating managers and teams., • High levels of professional integrity, resilience and judgement, reflecting the standards expected of senior public office holders., • A clear commitment to the Council’s values, the ‘One Team’ culture and being a visible champion for change and continuous improvement. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell Please submit a CV and supporting statement to Sukhy Lall on Click here to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

McDermotts is a nationwide civil engineering and groundworks business based in Birmingham, who are successfully expanding their Principal Contracting portfolio, with aspirations to go further. We're a family founded business that still operates with the customer focus and values we started with. Construction is our passion, and we believe that the industry can provide rich and rewarding experiences. When you engage with McDermotts, you are not just joining a team, you become part of our family. Our culture is built around supporting each other and working together to achieve success. McDermotts is an equal opportunities employer, and we value diversity. Role & Responsibilities: • Manage the transport team in the allocation and prioritising of workload to increase efficiency, • Effective and regular liaising with all other relevant departments to ensure efficiency across our projects;, • Ensure vehicle fleet is managed effectively i.e. vehicle compliance and vehicle servicing checks etc. and where necessary escalating any identified issues and recommending resolution at Director level, • Assist the admin team in order for them to maintain records and systems to ensure that the vehicle/s are not overloaded, • Ensuring that our vehicles are maintained properly, including the inspection of vehicles at the appropriate time and implementing actions to remedy any defects found, • Motivate the team to understand of all legislative requirements is communicated across the team, • Ensure that all authorised vehicles will be kept at the authorised operating centre(s) when not in use, • Notifying the relevant traffic commissioner of any changes to licence(s) or drivers etc. that are necessary, • Actively develop the Transport team in increasing engagement, communication and people development, • Manage and collate necessary information and documentation to apply for (and maintain) FORS accreditation., • In order to be successful in this role you must have:, • At least two years’ experience in a similar logistics role, • Experience of FORS accreditation and going through this audit process, • Experience of managing HGV fleet, • Experience in Construction Logistics, • Experience working with Tipper / plant movement, • Experience of managing an operators licence, • Ideally some experience in the construction materials sector, • Working knowledge of health and safety legislation relevant to the workplace, • Strong computer skills – including Microsoft Word, Excel and Outlook as a minimum, • The ability to follow and provide clear instructions, • Transport Manager CPC National Qualification., • Be proactive in getting to understand the wider business objectives, and in line with this, look for and contribute ideas to increase efficiency and improve service, • Proactively contribute to the long-term resource planning of the Transport Department with regard to assets and people resource (recruitment), • Proactively seek to understand the financial performance of the operation and take ownership for addressing inefficiencies which impact on the departments P&L, • Communicate with confidence to a wide range of stakeholders and be capable of working within a team as well as individually, • Take the lead in resolving unforeseen problems as they arise ensuring appropriate resolution of these to utilise the learning to plan for future similar scenarios Job Types: Full-time, Permanent Benefits: • Company pension, • Employee discount, • Free parking, • Health & wellbeing programme, • On-site parking, • Store discount Schedule: • Day shift, • Monday to Friday Experience: • Microsoft Office: 5 years (required), • Working with Plant: 5 years (required), • Construction: 3 years (required) Licence/Certification: • Transport Manager CPC (required), • HGV Licence (preferred) Location: • Birmingham (required) Work Location: In person

Who are We ? Founded in 1994, TEKSAN continues its journey to become a global brand worldwide. As a pioneering engineering company in quality and innovation, we started our journey with the motto of reliable power and today we serve in more than 140 countries in 6 continents with 2 factories and more than 750 employees by developing reliable and innovative products for a sustainable life. We are growing with the determination to be the first brand that comes to mind when it comes to sustainable life, energy and generators with our dozens of dealers around the world as well as our UK and US offices. Why us? Since the day we were founded with more than a quarter of a century of experience, we always aim to do the newest and the best. We support each other in our working environment and believe in the power of common mind and being a family. A career journey awaits you at Teksan, where you will have the opportunity to learn new things and develop in our R&D center, have the opportunity to work abroad and experience being a part of great achievements. We want to add creative, innovative, enthusiastic and teamwork-loving friends to our ever-growing family. With our unique experience and know-how, we are excited to meet the future Teksan employees. Requirements Office Location: Birmingham Office • Conduct Pre Delivery Inspections and report of any defects or issues for goods in to Quality Departments., • Process Warranty claims from our dealers for approval by line manager. Liaising with Tech Support when neccesary., • Creating reports for any warranty claims and send to Tech Support/ Warranty Department, • Support weekly warranty meetings with line manager., • Liaise with OEM Warranty Departments on outstanding issues., • Prepare customer quotations for service visit requests., • Management of Parts sales including preparation and dispatch of sales/ warranty parts. Warehouse • On/Off load generator deliveries from factory and customers., • On/Off load supplier deliveries and despatches., • Manage genset stock including collection/delivery planning, general warehouse efficiency., • Pre-delivery inspections of sold products and ensure paperwork completed and assigned., • Management of parts inventory including restocking and maintenance of area. Site Based • Supervise the devining progress, if required., • Visiting customer sites for warranty claims (Inspection and on site repair for Teksan issues), • Support customer engineering teams for Teksan engineering and servicing needs., • Assist the engine manufacurers field service departments on site, if required., • Generator servicing at customer locations. Qualifications • Technical degree or diploma in Electrical, Electronics, or Mechanical Engineering (or HND/HNC or equivalent), • Minimum 3+ years of experience in diesel and gas generator maintenance, • Hands-on experience in maintenance, troubleshooting, and repair activities,, • Basic knowledge of electrical and mechanical systems,, • Proficiency in Microsoft Office applications,, • At least 1 year of experience using SAP systems ,, • At least 1 year of experience with CRM tools,, • Familiarity with health & safety standards and procedures ,, • Strong problem-solving and analytical skills,, • Ability to work independently and in field conditions,, • Good organizational and reporting skills, We are looking for a Maintenance Technician.

Job title: Head of Service – Parks & Visitor Services Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: Job Descriptions | We Are Sandwell Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Parks & Visitor Services to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide strategic and operational leadership for the Council’s parks and visitor services, delivering high‑quality, inclusive and customer‑focused experiences for residents and visitors., • Maximise the use, enjoyment and accessibility of parks and attractions, ensuring they are valued community assets that balance public enjoyment with environmental sustainability., • Drive commercial performance and financial sustainability across the service, including catering, retail, attractions and concessions., • Lead the development and delivery of engaging events programmes that attract residents to parks and open spaces and support the Council’s wider civic and corporate priorities., • Ensure the highest standards of operational management, securing and maintaining external accreditations and recognition such as Green Flag and Visit England where possible., • Lead the procurement, commissioning and management of external operators and concession contracts where these deliver best value., • Work with senior colleagues to deliver capital investment and improvement projects in parks and open spaces, ensuring delivery to time, cost and quality., • Promote and maintain the highest standards of animal welfare across the Council’s open spaces and visitor attractions., • Provide high‑level, evidence‑based professional advice to the Council, Cabinet Members and senior leaders, including the preparation and presentation of reports., • Lead, motivate and develop managers and teams through effective performance management, creating a culture of accountability, inclusion and high performance., • Ensure robust financial management, with clear accountability for budgets, resources, risks, outcomes and performance targets., • Represent the Council externally, building effective partnerships, contributing regionally and nationally, and enhancing the Council’s reputation., • Champion health, safety, wellbeing, equality, diversity and inclusion, consistently modelling the highest standards of public service leadership. Attributes that you would bring to the role: • Proven senior leadership experience within a complex, customer‑facing service, ideally within a public sector or similarly accountable environment., • The ability to successfully balance commercial opportunity, community value and environmental responsibility., • Demonstrable experience of service transformation, continuous improvement and delivering change at scale., • Strong financial and commercial acumen, with experience of budget management, commissioning and value‑for‑money decision‑making., • Credibility and confidence to advise senior officers and Elected Members on complex or sensitive issues., • Excellent stakeholder management and partnership‑working skills, with experience of influencing across organisational boundaries., • A strong people‑focused leadership style, with a track record of engaging, developing and empowering managers and teams., • A clear commitment to high standards of governance, health and safety, animal welfare and legislative compliance., • Professional integrity, resilience and sound judgement, reflecting the highest standards expected of public office holders., • A commitment to the Council’s values, the ‘One Team’ culture and being a visible champion of change and continuous service improvement. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell Please submit a CV and supporting statement to Sukhy Lall on Click here to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

Job title: Head of Service – Waste and Fleet Services Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: ___ Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Waste and Fleet Services to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide high‑level professional advice to the Council, Cabinet Members and senior leaders on waste, street cleansing and fleet services, preparing and presenting evidence‑based reports and recommendations., • Act as the operational client for the Council’s Integrated Waste and Street Cleansing Contract and the Waste‑to‑Resource (W2R) disposal contract, ensuring strong client‑side governance and value for money., • Work in partnership with service providers to deliver high‑quality household waste and recycling services, maximising recycling rates and customer satisfaction., • Ensure waste disposal arrangements are sustainable, cost‑effective and aligned with best‑value principles., • Lead the development and continuous improvement of end‑to‑end customer processes, ensuring services are accessible, efficient and customer‑focused., • Through contractual arrangements, support the maintenance of high standards of street cleanliness and the prompt clearance of fly‑tipping., • Provide expert professional advice on waste, fleet and related services, with particular emphasis on new and emerging legislation and best practice., • Lead the delivery of an effective, compliant and efficient Fleet Service, ensuring all vehicles and equipment meet legislative, licensing and safety requirements., • Ensure the Council’s vehicle and equipment fleet is optimised, shared where possible, and surplus assets are identified and disposed of appropriately., • Drive the development of an environmentally sustainable fleet, supporting the transition to lower‑emission vehicles where practical and affordable., • Ensure robust financial and resource management across all areas of responsibility, delivering agreed performance outcomes on time and within budget., • Lead and support managers through effective performance management, adopting a constructive high‑support / high‑challenge approach., • Represent the Council externally with partners, agencies and professional networks, strengthening the Council’s reputation and influence regionally and nationally., • Champion health, safety, wellbeing, equality, diversity and inclusion, modelling the highest standards of public service and professional conduct. Attributes that you would bring to the role: • Proven experience operating at a senior level within waste, environmental, infrastructure or similarly complex operational services., • Strong client‑side contract management capability, including experience of managing large‑scale outsourced services and strategic partnerships., • A sound understanding of waste, recycling, fleet and environmental legislation, with the ability to translate regulatory change into effective service delivery., • Demonstrable financial and commercial acumen, including budget management, cost control and value‑for‑money decision‑making., • A customer‑focused mindset, with experience of improving end‑to‑end service processes and enhancing the customer journey., • The ability to work collaboratively with elected members, senior leaders, service providers and partners to resolve complex or sensitive issues., • Strong people‑management skills, with a track record of leading performance, engagement and staff development in line with HR and OD best practice., • A proactive, improvement‑focused approach, with experience of service transformation, sustainability initiatives and continuous improvement., • High levels of professional integrity, resilience and judgement, reflecting the standards expected of senior public office holders., • A commitment to the Council’s values and ‘One Team’ culture, acting as a visible champion for change, accountability and collaboration. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: ___ Please submit a CV and supporting statement to Sukhy Lall on ___to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

Job title: Head of Service – Public Realm Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: ___ Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Public Realm to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide high‑level professional advice to the Council, Cabinet Members and senior leaders on public realm, grounds maintenance and countryside services, preparing and presenting clear, evidence‑based reports., • Lead the development and maintenance of the Council’s public realm, maximising resident enjoyment and utility while minimising antisocial behaviour., • Deliver a consistent, reliable and cost‑effective grounds maintenance service, ensuring agreed and published standards across public realm, open and green spaces., • Ensure the high‑quality maintenance of parks and open spaces, supporting safe, welcoming and attractive environments for residents and visitors., • Lead the management and development of the Council’s countryside services, including responsibility for waterbodies and natural assets., • Ensure effective integration between the Council’s internal grounds maintenance services and the Integrated Waste and Street Cleansing Contract, maintaining high standards of street cleanliness., • Ensure the Council’s tree stock is managed effectively, balancing public safety, environmental sustainability and long‑term asset health., • Maintain the visual presentation of the borough through the prompt clearance of fly‑tipping, working closely with Public Protection colleagues to reduce incidents through improved enforcement., • Manage external commissions for assigned services, including those delivered with Housing colleagues, ensuring services meet agreed standards and are fully recharged., • Act as the Council’s professional lead on greening and rewilding, identifying, delivering and communicating opportunities that support biodiversity and climate ambitions., • Work with senior colleagues to deliver capital improvement projects in parks and open spaces, ensuring projects are delivered robustly to time, cost and quality., • Promote and maintain the highest standards of animal welfare across the Council’s open spaces and visitor attractions., • Lead and support managers through effective performance management, adopting a high‑support / high‑challenge approach that drives accountability and improvement., • Ensure robust financial and resource management, delivering agreed outcomes and performance targets on time and within budget., • Represent the Council externally, strengthening partnerships, sharing best practice and enhancing the Council’s reputation regionally and nationally., • Champion health, safety, wellbeing, equality, diversity and inclusion, modelling the highest standards of public service leadership at all times. Attributes that you would bring to the role: • Senior leadership experience within public realm, grounds maintenance, environmental services or open‑space management in a complex operational environment., • A strong understanding of public realm operations, asset management and the delivery of services that balance community use, safety and environmental sustainability., • Proven experience of managing outsourced and commissioned services, including contract performance, integration and value‑for‑money delivery., • Knowledge of tree management, countryside services or green infrastructure, with a commitment to biodiversity, greening and rewilding agendas., • Experience of delivering capital projects and service improvements within tight governance, budget and performance frameworks., • Confidence and credibility in advising elected members and senior leaders on operational, financial and reputational issues., • Strong financial and performance‑management capability, with experience of managing budgets, resources and outcomes., • A collaborative leadership style, with experience of working across services and with partner organisations to deliver shared outcomes., • A people‑focused approach, with a proven track record of engaging, developing and motivating managers and teams., • High levels of professional integrity, resilience and judgement, reflecting the standards expected of senior public office holders., • A clear commitment to the Council’s values, the ‘One Team’ culture and being a visible champion for change and continuous improvement. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: ___ Please submit a CV and supporting statement to Sukhy Lall on ___to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

Join Metro – Where Innovation Meets Logistics Excellence At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others. We’re looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ. If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move. What You’ll Be Doing As part of our Ocean Export Customer Services team, you’ll be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans. Your role will include: • Building strong relationships with customers to deliver outstanding service., • Coordinating timely freight movement with complete and accurate documentation., • Arranging haulage with shipping lines and ensuring dispatch readiness., • Managing invoicing and document checks with precision., • Resolving queries quickly and professionally., • Communicating clearly with overseas agents, suppliers, and customers., • Navigating ERP and SAP systems to support client operations., • Taking ownership of your development and staying ahead in your field. What You’ll Bring We’re looking for someone who’s not just experienced, but passionate about logistics. You’ll need: • Solid knowledge of ocean freight operations., • A sharp eye for detail and understanding of its commercial impact., • Ability to work under pressure and meet tight deadlines., • Strong numerical and commercial acumen., • Excellent communication skills—both written and verbal., • Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus)., • A proactive, team-oriented mindset with great time management., • Enthusiasm, flexibility, and self-motivation. Why Metro? We believe in rewarding our people. Here’s a selection of what you’ll enjoy: • Discretionary bi-annual bonus – because your success drives ours., • Health & wellness perks – including gym discounts, retail offers, and more., • Health cash plan – supporting your wellbeing., • Octopus EV car scheme – drive electric, drive smart., • Free parking – no stress, no cost., • Respectful, inclusive culture – where your voice matters., • Training & development – grow with us, every step of the way. Plus, You’ll Enjoy: • Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments., • Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions., • Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure., • Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving., • Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.

Student Recruitment & Admin Officer Institution: Green & Orange Ltd Location: Cobalt Square, 10th & 14th Floor, 83-85 Hagley Road, Birmingham, B16 8QG Salary: Competitive Contract Type: Permanent Hours: Full-Time / Part-Time Start Date: Immediate Role Overview Green & Orange Ltd is seeking an experienced, organised, and motivated Student Recruitment & Admin Officer to join our team. This role combines student recruitment responsibilities with administrative support to ensure a smooth and professional admissions process. You will be the first point of contact for prospective students, guiding them through suitable college and university pathways while also managing key administrative tasks. You will support students throughout the recruitment journey—from initial enquiry to successful enrolment—ensuring an efficient, supportive, and professional experience. Key Responsibilities Student Recruitment Duties • Lead Engagement: Contact and follow up with prospective students via phone, email, and other communication channels., • Consultation: Assess students’ goals, career ambitions, and circumstances to provide tailored educational advice., • Application Support: Guide students through application procedures, document collection, and funding/finance options., • Pipeline Management: Maintain regular follow-up with leads, ensuring progress through each stage of recruitment., • Database Management: Accurately record and update student interactions, applications, and progress within CRM systems., • Document Handling: Prepare offer letters, enrolment documents, and maintain student files., • Office Administration: Manage calls, emails, appointments, and general office enquiries., • Reporting: Prepare recruitment reports, conversion metrics, and feedback summaries., • Work closely with admissions, marketing, and mentoring teams to ensure a smooth student experience., • Assist with student events, recruitment campaigns, and promotional activities., • Excellent verbal and written communication skills, with confidence engaging students over the phone., • Strong interpersonal skills with a consultative and supportive approach., • Proven ability to meet recruitment or service targets., • Strong organisational and time-management skills., • Proficient in CRM systems, MS Office, and digital communication tools., • Ability to multitask, prioritise workload, and meet deadlines., • Resilient, proactive, self-motivated, and able to work effectively in a team., • Minimum 2 years’ experience in student recruitment, administration, education consultancy, sales, or customer service., • Bachelor’s degree or equivalent professional experience., • Knowledge of the UK higher education system and student funding options is desirable., • Number of student consultations completed., • Conversion rate from lead → applicant → enrolled student., • Accuracy and timeliness of CRM updates and document processing., • Student satisfaction and feedback scores., • Competitive salary (based on experience), • Performance-based incentives / bonuses, • Professional development and training opportunities, • Supportive and collaborative team environment, • Career progression opportunities At Green & Orange Ltd, we are passionate about empowering learners to achieve their educational and career goals. As a Student Recruitment & Admin Officer, you will play a vital role in transforming lives through education while supporting the smooth operation of our student recruitment process.

Job title: Head of Service – Public Protection Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: ___ Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Public Protection to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide high‑level professional advice to the Council, Cabinet Members and senior leaders on environmental protection, regulatory and public protection services, preparing and presenting robust, evidence‑based reports., • Lead the effective and efficient delivery of the Council’s environmental protection and environmental enforcement services, ensuring statutory compliance and high professional standards., • Deliver customer‑focused Regulatory Services, including general licensing and taxi licensing, and fulfil the Council’s responsibilities as a Licensing Authority and local Weights and Measures Authority., • Lead the Council’s work on animal health and welfare, promoting the Animal Welfare Charter across the organisation and local communities., • Ensure the Council fulfils its statutory duties relating to pest control and infestations under relevant legislation, including the Prevention of Damage by Pests Act 1949 and the Environmental Protection Act 1990., • Support responsible business practices and protect residents through an effective Trading Standards service, including product safety and underage sales enforcement., • Ensure delivery of the Council’s Environmental Health responsibilities, including food hygiene and safety, statutory nuisance and health and safety enforcement., • Work closely with the Head of Public Realm to maintain high standards of street cleanliness through coordinated enforcement, with a particular focus on reducing fly‑tipping., • Lead the management and coordinated response to unauthorised encampments, working with internal and external partners to minimise impacts on residents., • Ensure the Council delivers its responsibilities under the Duty to Protect, safeguarding vulnerable individuals and communities., • Manage and coordinate the Environment and Public Protection Business Support Team, ensuring efficient and effective service support., • Provide expert advice on new and emerging legislation and best practice across environmental health, regulatory and enforcement functions., • Lead and support managers through effective performance management, adopting a high‑support / high‑challenge approach to drive improvement., • Ensure robust financial and resource management, delivering agreed outcomes and performance targets on time and within budget., • Represent the Council externally, building strong professional networks and partnerships to enhance reputation, learning and benchmarking., • Champion health, safety, wellbeing, equality, diversity and inclusion, consistently modelling the highest standards of public service leadership. Attributes that you would bring to the role: • Senior leadership experience within environmental health, regulatory services, public protection or enforcement‑based services in a complex, regulated environment., • Strong knowledge of environmental health, licensing, trading standards and enforcement legislation, with the ability to respond effectively to legislative change., • Proven ability to balance statutory responsibilities, customer focus and proportionate enforcement., • Experience of leading multi‑disciplinary teams and coordinating services across organisational boundaries., • Confidence and credibility in advising elected members and senior leaders on complex, sensitive and high‑risk issues., • Strong financial and performance‑management capability, with experience of delivering services within tight governance and budgetary controls., • A collaborative, partnership‑focused approach, with experience of working effectively with internal services, partner agencies and businesses., • A people‑centred leadership style, with a track record of engaging, motivating and developing teams in line with HR and OD best practice., • High levels of professional integrity, resilience and sound judgement, reflecting the standards expected of senior public office holders., • A strong commitment to the Council’s values, the ‘One Team’ culture and being a visible champion for change and continuous improvement. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: ___ Please submit a CV and supporting statement to Sukhy Lall on ___to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

Job title: Head of Service – Parks & Visitor Services Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: ___ Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Parks & Visitor Services to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide strategic and operational leadership for the Council’s parks and visitor services, delivering high‑quality, inclusive and customer‑focused experiences for residents and visitors., • Maximise the use, enjoyment and accessibility of parks and attractions, ensuring they are valued community assets that balance public enjoyment with environmental sustainability., • Drive commercial performance and financial sustainability across the service, including catering, retail, attractions and concessions., • Lead the development and delivery of engaging events programmes that attract residents to parks and open spaces and support the Council’s wider civic and corporate priorities., • Ensure the highest standards of operational management, securing and maintaining external accreditations and recognition such as Green Flag and Visit England where possible., • Lead the procurement, commissioning and management of external operators and concession contracts where these deliver best value., • Work with senior colleagues to deliver capital investment and improvement projects in parks and open spaces, ensuring delivery to time, cost and quality., • Promote and maintain the highest standards of animal welfare across the Council’s open spaces and visitor attractions., • Provide high‑level, evidence‑based professional advice to the Council, Cabinet Members and senior leaders, including the preparation and presentation of reports., • Lead, motivate and develop managers and teams through effective performance management, creating a culture of accountability, inclusion and high performance., • Ensure robust financial management, with clear accountability for budgets, resources, risks, outcomes and performance targets., • Represent the Council externally, building effective partnerships, contributing regionally and nationally, and enhancing the Council’s reputation., • Champion health, safety, wellbeing, equality, diversity and inclusion, consistently modelling the highest standards of public service leadership. Attributes that you would bring to the role: • Proven senior leadership experience within a complex, customer‑facing service, ideally within a public sector or similarly accountable environment., • The ability to successfully balance commercial opportunity, community value and environmental responsibility., • Demonstrable experience of service transformation, continuous improvement and delivering change at scale., • Strong financial and commercial acumen, with experience of budget management, commissioning and value‑for‑money decision‑making., • Credibility and confidence to advise senior officers and Elected Members on complex or sensitive issues., • Excellent stakeholder management and partnership‑working skills, with experience of influencing across organisational boundaries., • A strong people‑focused leadership style, with a track record of engaging, developing and empowering managers and teams., • A clear commitment to high standards of governance, health and safety, animal welfare and legislative compliance., • Professional integrity, resilience and sound judgement, reflecting the highest standards expected of public office holders., • A commitment to the Council’s values, the ‘One Team’ culture and being a visible champion of change and continuous service improvement. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: ___ Please submit a CV and supporting statement to Sukhy Lall on ___to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

Job title: Head of Service – Waste and Fleet Services Grade/Salary: Band Hay 1 (circa £80,000) Contract Type: Full time, Permanent Hours: 37 hours Location: Sandwell Council House, Oldbury (Hybrid) Information Pack: Job Descriptions | We Are Sandwell Closing Date: 11/05/2026 Sandwell Council’s Environment & Public Protection Division is seeking a Head of Service – Waste and Fleet Services to join its established team. As Head of Service, you will provide strategic and operational leadership for designated service areas, ensuring delivery aligns with the Council Plan and wider corporate priorities. You will lead service planning, performance improvement and transformation, manage significant budgets, and provide high‑level professional advice to senior officers, Cabinet Members and elected members. Working collaboratively across the organisation, you will contribute to corporate strategy, lead cross‑council initiatives, and deputise for the Service Director as required to ensure effective, efficient and customer‑focused service delivery. In this role you will: • Provide high‑level professional advice to the Council, Cabinet Members and senior leaders on waste, street cleansing and fleet services, preparing and presenting evidence‑based reports and recommendations., • Act as the operational client for the Council’s Integrated Waste and Street Cleansing Contract and the Waste‑to‑Resource (W2R) disposal contract, ensuring strong client‑side governance and value for money., • Work in partnership with service providers to deliver high‑quality household waste and recycling services, maximising recycling rates and customer satisfaction., • Ensure waste disposal arrangements are sustainable, cost‑effective and aligned with best‑value principles., • Lead the development and continuous improvement of end‑to‑end customer processes, ensuring services are accessible, efficient and customer‑focused., • Through contractual arrangements, support the maintenance of high standards of street cleanliness and the prompt clearance of fly‑tipping., • Provide expert professional advice on waste, fleet and related services, with particular emphasis on new and emerging legislation and best practice., • Lead the delivery of an effective, compliant and efficient Fleet Service, ensuring all vehicles and equipment meet legislative, licensing and safety requirements., • Ensure the Council’s vehicle and equipment fleet is optimised, shared where possible, and surplus assets are identified and disposed of appropriately., • Drive the development of an environmentally sustainable fleet, supporting the transition to lower‑emission vehicles where practical and affordable., • Ensure robust financial and resource management across all areas of responsibility, delivering agreed performance outcomes on time and within budget., • Lead and support managers through effective performance management, adopting a constructive high‑support / high‑challenge approach., • Represent the Council externally with partners, agencies and professional networks, strengthening the Council’s reputation and influence regionally and nationally., • Champion health, safety, wellbeing, equality, diversity and inclusion, modelling the highest standards of public service and professional conduct. Attributes that you would bring to the role: • Proven experience operating at a senior level within waste, environmental, infrastructure or similarly complex operational services., • Strong client‑side contract management capability, including experience of managing large‑scale outsourced services and strategic partnerships., • A sound understanding of waste, recycling, fleet and environmental legislation, with the ability to translate regulatory change into effective service delivery., • Demonstrable financial and commercial acumen, including budget management, cost control and value‑for‑money decision‑making., • A customer‑focused mindset, with experience of improving end‑to‑end service processes and enhancing the customer journey., • The ability to work collaboratively with elected members, senior leaders, service providers and partners to resolve complex or sensitive issues., • Strong people‑management skills, with a track record of leading performance, engagement and staff development in line with HR and OD best practice., • A proactive, improvement‑focused approach, with experience of service transformation, sustainability initiatives and continuous improvement., • High levels of professional integrity, resilience and judgement, reflecting the standards expected of senior public office holders., • A commitment to the Council’s values and ‘One Team’ culture, acting as a visible champion for change, accountability and collaboration. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell Please submit a CV and supporting statement to Sukhy Lall on Click here to find out more about our One Team Framework: Values and Behaviours We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at . If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact

Area Sales Manager – North West & West Midlands\n * Field Based Role\n * Pumps & Rotating Equipment – Pumps, Valves, Seals, Motors, Drives, etc.\n * Salary up to £55,000\n * Car or Car Allowance provided\n * Benefits include Pension (8% employer contribution), health plan, 25 days holiday, retail discounts, 5-10% Bonus\nI’m working with a leading engineering business that’s looking to appoint an Area Sales Manager to cover the North West & West Midlands. This is an excellent opportunity for a technically minded sales professional with strong knowledge of pumps or rotating equipment to join a respected name in the sector.\nAbout the Role\nThis is a customer-facing position that combines technical expertise with strategic sales development. You’ll take ownership of the North West and West Midlands territory, managing existing accounts while identifying and developing new opportunities.\nYou will:\n * Provide technical sales support and expert advice on pump systems and related services.\n * Maintain and strengthen long-term customer relationships across all levels.\n * Develop new business through solution-based selling and proactive territory management.\n * Prepare accurate, detailed quotations and follow up to successfully convert enquiries.\n * Collaborate with internal teams to deliver efficient technical and commercial responses.\n * Monitor market activity and competitor performance to guide sales strategy.\n * Promote approved service partners and support growth across the UK network.\n * Meet agreed targets and report on activity and performance monthly.\nAbout You\nThe ideal candidate will be a technically confident salesperson with experience in the engineering or pump industry. You should be both commercially astute and hands-on in your approach.\n * Background in engineering or industrial equipment sales.\n * Strong pump knowledge, ideally centrifugal or fluid handling systems.\n * Excellent communication skills with the ability to simplify technical detail.\n * Highly organised with strong territory management skills.\n * Full UK driving licence and the right to work in the UK.\n * Professional in approach, with integrity and persistence.\n * Confident using Microsoft Office and CRM tools.\nThe Package\n * Basic Salary up to £55k\n * 8% pension contribution (employer)\n * Company car or car allowance\n * 25 days holiday + bank holidays\n * Health and retail benefits\n * Uniform and equipment provided\n * 5-10% Bonus\nIf you’re an experienced technical sales professional who thrives on building long-term relationships and developing business in a hands-on, field-based role, this could be an ideal next step.\nTo apply, please send your CV or contact me directly for a confidential conversation

Leading Specialist Travel Company are seeking a Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create specialist group tours across the UK, Europe, and beyond, you will combined exceptional service with deep product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of £28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are looking for a Sales Consultant, who will be working with customers that require a thoughtful, consultative, intelligent and highly personalised sales approach. This role is not transactional; success comes from building trust, listening carefully, and matching customers to the right holiday, not simply making a sale.\n\nJOB DESCRIPTION\n* Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach\n* Take time to understand customers' needs, recommending suitable tour options\n* Build trust and confidence with customers\n* Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention\n* Maintain accurate CRM records to support excellent service delivery\n* Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable\n* Contribute to improving conversion, customer experience and sales processes\n* Take ownership of personal performance, learning and development\n\nTHE PACKAGE: \nStarting salary is very competitive, up to £28 pa dependent on experience, plus commission with an OTE of £38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team.\n\nBenefits include: \n* 25 days' holiday, plus your birthday off. \n* The opportunity to travel on their trips \n* Contributory Pension\n* Industry leading training\n* Regular prizes and awards for achievers and team players\n\nEXPERIENCE REQUIRED: \nThis is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from over sales environment, providing the selling is not transactional, but personal and considered.\n* Proven experience in a sales or customer-facing role, ideally involving complex or high-consideration purchases\n* Strong listening skills and emotional intelligence\n* A results-driven mindset, balanced with a genuine commitment to customer outcomes\n* Strong written and verbal communication skills\n* Comfort working with systems, data and performance metrics\n* A collaborative, team-first attitude\n\nINTERESTED?\nPlease follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details

Position: Document Control Specialist\n Location: Remote (Birmingham) – Business Travel Required (infrequent)\n Benefits: Competitive Salary, Bonus, and Standard UK Benefits\n \n Profile:\n We are searching for a Document Control Specialist to join a dynamic and collaborative team driving excellence in engineering projects. As a Document Controller, you will play a critical role in ensuring the accuracy, compliance, and timely delivery of technical documentation across complex projects. This opportunity offers the chance to work closely with Project Management, Engineering, and Planning teams, while developing expertise in cutting-edge document management systems. If you are passionate about organisation, precision, and enabling successful project execution, this is your opportunity to learn, grow, and make an impact in a global environment.\n \n Roles & Responsibilities:\nRegister, issue, update, and archive technical project documentation (drawings, specifications, certificates, etc.).\nMaintain and keep the Document Management System (DMS) up to date.\nPrepare the Project Document List in collaboration with all disciplines and the list of documents to be shared with the client.\nCoordinate with all disciplines and clients to ensure proper document delivery and traceability.\nCollaborate with Project Management, Engineering, and Planning teams to monitor document status, update planning dates, and activate internal and external documentation workflows.\nPrepare reports on document status.\nEnsure compliance with company standards and document control procedures.\nReview technical specifications to identify document management requirements for projects.\nProvide training to end-users on the use of the document management tool.\nPrepare & collate Health & Safety Files, including technical manuals (O&M) to relevant project requirements.\nSupport off site activities related to effective document management control such as scanning and filing of project documentation at customer premises.\nManage outsourced printing suppliers through requesting quotations, monitoring quantities and reporting to the Project and Document Manager.Ideal Background:\nLibrary and Information Studies (or similar); technical degrees with proven experience in document management within engineering companies.\nMinimum of 5 years of experience in Document Control activities in engineering firms.\nKnowledge of document management tools (In Eight, SharePoint, Aconex, Livelink, Extended ECM etc.).\nKnowledge of Autodesk Construction Cloud (ACC) and Building Information Modelling (BIM) environments is a plus.\nKnowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).\nOrganizational skills, attention to detail, and good communication abilities.\nKnowledge of various relevant industry standard client documentation practices including National Grid / SSE / SPEN / DNO requirements, is desirable.\nIOSH Managing Safely or similar, is desirable.The Company:\n NES Fircroft are currently working on behalf of a global power technology business which have a presence in almost 100 countries. Leading innovation for over a century, they partake in offering products, solutions and services within the energy industry. Helping their customers, improve efficiency, optimize resources, and reduce emissions.\n\nWith over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients

Do you work within the freight industry and are looking for a new challenge?\nWe work with a truly fantastic client who require an Export Operator mainly within Ocean Freight but Road and Customs knowledge is also an advantage.\nYou will ensure start to finish documentations are correct and on time, Financial KPI's are adhered to, customer requirements are met at all times ensuring excellent service.\nYou will have good customs knowledge, Freight Forwarding expereince and Mailbox management.\nThis is an office-based role.\nSalary £30k - 34k depending on expereince.\nFantastic opportunity with a great business

\n Join the RAC: Together, We’re Going Places!\n Are you ready to take your career to the next level? As a Mobile Mechanic with the RAC, you’ll be at the forefront of vehicle maintenance, bringing your skills directly to our customers—wherever they may be. From driveways to office car parks, you’ll deliver exceptional service without the constraints of a traditional garage. \n\n Your Earnings and Work Schedule\n \n • A competitive base salary of £40,170, with on-target earnings of up to £52,000.\n, • Guaranteed overtime option to boost your base salary to £44,385, plus additional overtime and bonus opportunities.\n, • Provide expert vehicle maintenance and diagnostics directly to customers.\n, • Enjoy the freedom of working independently, equipped with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit.\n, • \nEarnings That Motivate: Enjoy a market-competitive base salary with opportunities for bonuses and premium-rate overtime.\n, • \nOpt-in Guaranteed Overtime: Choose to work extra days at £30 per hour, potentially earning an additional £3,000 to £5,000 per year.\n, • \nTools to Drive Your Future: Start with a free RAC Ultimate Complete Breakdown Service and access to a car salary sacrifice scheme after 12 months.\n, • \nTime Off That Matters: Enjoy 23 days of holiday (rising to 25 with service) plus bank holidays, and flexible schedules to support your work-life balance.\n, • \nFinancial Security & Perks: Benefit from a pension scheme with up to 6.5% matched contributions and life assurance cover.\n, • \nWellbeing That Works for You: Access our 24/7 confidential support service for you and your household members.\n, • \nConnects with People: You’re not just a mechanic; you’re the face of the RAC, engaging with customers and representing our values.\n, • \nThrives on Variety: Each day brings new challenges—servicing, diagnostics, repairs, and customer interactions.\n, • \nThinks on Their Feet: You’ll make quick, informed decisions to solve diverse problems for our customers.\n \n\n What You’ll Need:\n \n, • Level 2 light vehicle maintenance qualification (or equivalent).\n, • At least 2 years of hands-on experience as a vehicle technician.\n

Divisional Manager - Oil & Gas.\n\nJob type: Permanent / Hybrid (circa 3 days per week on site)\n\nSalary: Highly Competitive + Benefits\n\nLocation: West Midlands, United Kingdom\n\nTerritory: UK (with team liaison across Europe and beyond)\n\nEmployment Type: Full-Time, Hybrid (with regular office presence in the West Midlands and international travel as required)\n\nCompensation Package\n\nHighly Competitive Salary, Bonus and Benefits Package\n\nThe Ideal Candidate\n\nWe are seeking a commercially focused Divisional Manager with strong leadership capability, technical credibility, and experience within the Oil &Gas materials and Metallurgy environment.\n\nThis role will suit an individual who can lead a multi-functional team while building strong relationships across external customers and internal departments.\n\nThis is a leadership role with responsibility for an experienced team across commercial and support functions, as well as accountability for divisional performance against commercial objectives. It will suit someone who can lead from the front, establish visible on site presence, and drive a connected, process-led approach across the function.\n\nIdeal Qualifications / Experience\n\n * Industry Experience: Strong background in oil and gas sector\n\n * Experience of providing, specifying or designing speciality metals and accessories for Oil and gas projects and applications.\n\n * Commercial Leadership: Experience with profit, gross margin, and budget responsibility within a commercially led role.\n\n * Customer & Project Understanding: Ability to work with major service companies, engineering organisations, EPC-linked supply chains, technically demanding customer requirements, and supplier network.\n\n * Analytical Capability: Comfortable working in a data-driven environment, interpreting commercial and operational data to support decision-making.\n\n * Systems Knowledge: Experience using SAP is highly advantageous.\n\n * Management Experience: Proven ability to lead and develop teams across sales, administration, and quality-related functions.\n\n * Communication: Strong verbal and written communication skills, with the ability to influence stakeholders across functions and levels.\n\n * Extensive technical knowledge or Degree‑level education in Business, Metallurgy or a related field.\n\n * Minimum 5 years of managerial experience within the Oil & Gas or related industrial sectors.\n\n * Mobility: Willingness to travel across the UK, Europe, and occasionally further afield as business needs require.\n\n * Language: Fluent in English

Gas Engineer Gas Engineer. We're currently working with a well-established and growing facilities management business that is looking to add an experienced Gas Engineer to their team covering the Birmingham and Coventry areas. This is a strong opportunity for a domestic Gas Engineer who wants consistent, year-round work within social housing, with full support from an organised office team - allowing you to focus on delivering quality work. The Role • Servicing and maintaining boilers, fires and heating systems, • Diagnosing faults and completing safe, efficient repairs, • Ensuring compliance with Gas Safe and H&S regulations, • Completing job reports via PDA, • Working closely with tenants and maintaining a professional approach What They're Looking For • Proven experience as a domestic Gas Engineer, • ACS qualifications: CCN1, CENWAT, HTR1 & CKR1, • Strong fault-finding ability, • Full UK driving licence, • Professional, reliable and customer-focused attitude, • £39,000 - £42,500 OTE (including standby), • Realistic earnings up to £48,000 with overtime, • Company vehicle, • Private healthcare, • Company sick pay, • 21 days holiday + bank holidays (rising with service), • Option to buy additional leave, • £500 referral bonus, • Retail discounts and gym membership, • Pension and Cycle to Work scheme

Join a leading Housing Association in a high-impact role that plays a key part in shaping customer experience and service delivery. This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services. This role is offered on an initial 3-month contract with strong potential for extension, providing both immediate stability and longer-term opportunity.\n You’ll be leading the end-to-end complaints process within a social housing environment, ensuring that cases are handled efficiently, fairly, and in line with regulatory standards. This is a rewarding opportunity for a Complaints Team Leader who enjoys combining hands-on case management with leadership, coaching, and service improvement.\n\n We’d love to hear from anyone with a background as a Complaints Team Leader, Senior Complaints Officer, Customer Experience Team Leader, or Complaints Manager within social housing, especially if you’re passionate about improving tenant outcomes and driving service excellence. Please note: social housing experience is essential for this role.\n\n As a Complaints Team Leader, you will be:\n · Managing complex and high-level complaints within a social housing setting, ensuring timely and high-quality resolutions\n · Coaching, mentoring, and supporting a team of Customer Experience Officers to drive performance and consistency\n · Monitoring KPIs and ensuring complaints are resolved at the earliest opportunity\n · Analysing complaint trends to identify root causes and implement service improvements\n · Producing reports and insights to support operational and strategic decision-making\n · Building strong relationships with internal stakeholders to ensure effective and tenant-focused outcomes\n\n I’d love to speak to anyone who has:\n · Essential: Experience handling complaints within social housing (housing association or local authority)\n · Experience leading or supporting a team, including performance management\n · A strong understanding of housing legislation, regulatory frameworks, and tenant expectations\n · Excellent problem-solving skills with a structured and consistent approach\n · Strong communication skills and confidence working with a range of stakeholders\n\n Key requirements for this Complaints Team Leader role:\n · Proven complaints experience within social housing is essential – applications without this will not be considered\n · Ability to manage complex and sensitive cases\n · Strong organisational and stakeholder management skills\n\n The role is offering the following benefits:\n · Initial 3-month contract with strong likelihood of extension\n · A high-impact Complaints Team Leader role within a respected Housing Association\n · Opportunity to lead, influence, and improve services for tenants\n · Supportive, forward-thinking working environment\n · Full-time office-based role\n\nTravel & Location\n This role is based in Birmingham (B15), working from a central office location with excellent transport links. The area is well connected via the A38 and A456, providing easy access from across Birmingham and the wider West Midlands.\n Birmingham also benefits from extensive public transport options, including regular bus routes and nearby train stations such as Birmingham New Street and Five Ways, making commuting straightforward from surrounding areas.\n\n If this Complaints Team Leader role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) or (phone number removed)

Senior BDM- 70K basic package- field based working out of regional office in Hertfordshire / Birmingham or Liverpool (depending on your location)\nOur client is a well-established, credible provider of security, stewarding, traffic management, and event support services, delivering into some of the UK’s most high-profile + iconic environments.\nTheir work spans major sporting and live event venues nationwide, including Premier League football clubs, large stadiums, and other iconic event spaces, where high-quality security, operational delivery, and customer experience are critical. Alongside security and stewarding, the business also delivers crowd, traffic and parking management, supporting clients across complex, high-footfall environments.\nWe have been retained to introduce a hands-on Business Development professional from a B2B services enviornment. To lead small team (bid + support) and own/ shape/ deliver the sales function from the ground up\nThis is a high-profile business development and sales role within a company that knows its market and backs its sales function, offering a clear set of unique selling points and a prestigious client base.\nYou will drive business development and sales with a focus is on winning new business and developing existing, growing sales, and delivering integrated solutions across high-profile environments.\nYou’ll own end-to-end business development and sales, from initial engagement through tender, award, and mobilisation, while leading a small team including a dedicated bid function, ensuring full support to help you win and grow sales.\nWhat’s on offer:\n· Competitive salary up to £70K + £5K car/allowance\n· Uncapped commission – realistic OTE £100K\n· 25 days holiday + bank holidays, pension & benefits\n· The opportunity to sell services into iconic venues and major events\n· Lead a small, high-performing team with strong senior leadership backing\nAbout you:\n· Proven B2B sales and business development experience within a B2B service environment or outsourced or contracted people services. This could include security, cleaning, facilities management, waste, recruitment, etc\n· Comfortable selling multi-service solutions\n· Strong track record in consultative, tender-led sales and business development\n· Commercially sharp, credible with senior stakeholders, and motivated by winning high-profile contracts\nA great role working for a market leader- selling to house hold names and iconic venues

Sales Representative – Birmingham – Permanent \n\nWe are seeking a driven and results-oriented Sales Representative to generate leads, acquire new customers, and drive revenue growth. This role focuses primarily on B2B sales, requiring strong prospecting skills, consultative selling, and the ability to build long-term client relationships.\n\nKey Requirements from the Sales representative: \n\nProven experience in B2B sales, business development, or a similar client-facing role\nDemonstrated ability to meet or exceed sales targets\nStrong prospecting, negotiation, and closing skills\nExcellent communication and presentation abilities\nAbility to understand customer needs and translate them into value-based solutions\nSelf-motivated, proactive, and results-driven mindset\nStrong organizational and time management skills\nKey Responsibilities of the Sales representative:\n\nIdentify, target, and generate new business opportunities through outbound prospecting, networking, and lead generation activities\nDevelop and maintain a robust sales pipeline to meet or exceed revenue targets\nEngage with prospective clients to understand their needs and present tailored solutions\nDeliver compelling sales presentations, product demonstrations, and proposals\nNegotiate terms, pricing, and contracts to close deals effectively\nBuild and maintain strong, long-lasting client relationships to encourage repeat business and referrals\nCollaborate with marketing and internal teams to align on messaging and lead generation strategies\nMaintain accurate records of sales activities, pipeline status, and forecasts in CRM systems\nStay informed about industry trends, competitors, and market conditions\nWhy VIQU?\n\nWe’re an award-winning recruitment & consultancy agency, with a solid reputation for delivering a high-quality, knowledgeable and consistent service to our clients.\n\nWe pride ourselves on fully training our team to succeed. We will give you the knowledge you need to provide a high-quality service to prospective and current clients.\n\nAlongside the normal benefits, we offer:\n\nUnrivalled commission scheme\nAdditional Family First leave days\nFriendly and modern office environment with a relaxed dress code\nEarly Friday finishes\nBring your dog to work (we are big dog lovers!)\nTeam incentive trips\nYearly international team Christmas conferences (past destinations include St Petersburg, Dubai, Havana, Rio de Janeiro & Marbella)\nRegular socials and team events\n‘Spin the Wheel’ scheme, which gifts extra holiday, team lunch orders, restaurant / experience vouchers etc. to team members who go above and beyond\nLife assurance policy\nBike to Work Scheme\nElectric charging points for electric vehicles\nWho We’re Looking For:\n\nIndividuals with strong sales experience who thrive in target-driven environments\nExperienced recruitment consultants seeking more autonomy, better earning potential, and career growth\nConfident communicators who enjoy building relationships and influencing decisions\nResilient, driven, and motivated professionals with a commercial mindset

Are you a strategic, commercially minded leader who thrives in a fast‑paced operational environment? This is an opportunity to take full ownership of a high‑performing repairs and maintenance service, driving operational excellence, commercial success, and outstanding customer experience.\n\nAs Contract Manager, you will lead the end‑to‑end performance of the service, ensuring delivery against KPIs, compliance standards, financial targets, and long‑term strategic goals. You’ll shape the operational strategy, inspire multi‑disciplinary teams, and champion continuous improvement and innovation.\n\nWhat You’ll Be Doing\n\nOperational Leadership\n\n * \n\n Provide clear strategic direction to ensure safe, efficient, and high‑quality service delivery.\n\n * \n\n Set operational priorities, performance targets, and workstream strategies.\n\n * \n\n Lead resource planning, recruitment, supply chain management, and subcontractor strategy.\n\n * \n\n Oversee integration of new technologies, process improvements, and service transformation initiatives.\n\n * \n\n Maintain accountability for achieving all KPIs and ensuring consistent use of digital reporting platforms.\n\n * \n\n Review daily/weekly operational performance including WIP, backlog, jeopardy, follow‑ons, voids, and urgent works.\n\n * \n\n Lead regular performance meetings, presenting operational, financial, and risk updates.\n\nQuality, Compliance & Audit\n\n * \n\n Ensure robust adherence to RAMS, training requirements, accreditations, and quality assurance processes.\n\n * \n\n Sign off key operational documentation including risk registers, improvement plans, and technical guidance.\n\n * \n\n Ensure accurate record‑keeping, system utilisation, and reporting across the team.\n\nCommercial Management\n\n * \n\n Hold full responsibility for the P&L, ensuring profitability and strong financial governance.\n\n * \n\n Drive commercial awareness across operational teams, ensuring correct SOR usage and variation control.\n\n * \n\n Work closely with Finance and Commercial teams to forecast revenue, manage costs, and track material budgets.\n\n * \n\n Lead subcontractor onboarding, performance management, audit checks, and commercial governance.\n\nAbout You\n\nYou’re a results‑driven leader with a strong background in contract or operations management within repairs and maintenance. You combine commercial acumen with a commitment to delivering excellent service and building trusted relationships.\n\nYou will bring:\n\n * \n\n Proven experience managing contracts with complex KPI frameworks.\n\n * \n\n Strong understanding of building maintenance, repair methodologies, and trade practices.\n\n * \n\n A relevant qualification or recognised training within the property repairs and maintenance sector.\n\n * \n\n Solid knowledge of Health & Safety legislation and compliance requirements.\n\n * \n\n Experience leading multi‑disciplinary teams across varied workstreams.\n\n * \n\n Familiarity with NHF SOR codes and other pricing models.\n\n * \n\n Demonstrable ability to build strong senior‑level stakeholder relationships.\n\nKey Skills\n\n * \n\n Strategic thinker able to translate vision into operational delivery.\n\n * \n\n Inspirational leadership with the ability to drive high performance.\n\n * \n\n Highly analytical with strong decision‑making capability.\n\n * \n\n Excellent communication, negotiation, and stakeholder management skills.\n\n * \n\n Proven experience delivering change, transformation, and continuous improvement.\n\n * \n\n Strong presentation skills for senior forums and internal boards.\n\n * \n\n Resilient, organised, and able to manage competing priorities.\n\n * \n\n Confident IT user with experience of job management systems and Microsoft Office

Graduate Area Manager\n\nLocation: Birmingham\n\nSALARY: £24,000 - £27,000 per annum\n\nKumon is a supplementary education provider, specialising in Maths and English programmes tailored to any ability. Founded in Japan in 1958, the Kumon Method allows children to manage their learning with the guidance of Instructors. \n\nThe Kumon Graduate Program is a 6-month program with rotations of 2, 3, or 6 weeks in multiple departments across the business, tailored to offer graduates exposure to the business and equip them with the skills, attributes, and confidence to become effective Area Managers.\n\nThe first 3 months are based in London where graduates will follow a dynamic, structured, and engaging learning and development plan, during which, dedicated time will be spent with the departments that ensure Kumon is always at the forefront in terms of technology, appeal, customer service, and business trend.\n\nTo consolidate and apply this valuable learning, the final 6 months will be spent outside of London at one of our regional offices in the UK and this is truly an exceptional opportunity to see Kumon from a rarely seen perspective.\n\nThere is also the possibility that you will be eligible to gain two weeks experience in an international office. \n\nThe Kumon Graduate Program is a direct pathway to an Area Manager role where you will be partnering with our important franchisees. It is a strategic role that links directly to our business objectives.\n\nAs an Area Manager, you will: \n\nAct as a coach, mentor, and confidante to the franchisees in your area\nWork strategically with your colleagues and counterparts in other areas to deliver growth\nBe a brand ambassador, protecting the integrity of The Kumon Method\nDevelop recruitment and retention of students\nImprove practise of the Kumon Method\nAnalyse Instructor and student progress\nEnsure continuous learning & development\nThe ability to interact, engage, and influence is vital to succeed in this role, we expect all Kumon associates to have excellent communication skills, and contribute to our culture of openness, integrity, and to always be solutions oriented. \n\nIn addition to excellent interpersonal skills, you must have:\n\nRecently graduated with a bachelor's degree, 2:2 or above.\nAt least a grade B in GCSE Maths and English\nA full UK driving license\nThe desire for a career in management\nBe passionate about the education sector.\nAble to relocate for the first 6 months of the program - at no cost to yourself.REF : G01\n\nAbout Us\n\nWe are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.\n\nWe are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

A leading specialist and luxury Tour Operator that specialises in exclusive group holidays for single travellers is now seeking an experienced Travel Sales Consultant to join their team working partly in their Birmingham city centre office and partly from home.\n\nThis fantastic Tour Operator pride themselves on going the extra mile, offering expert tips & advice, with in-depth local knowledge to turn inspiration into a bespoke holiday ideally suited to the customer.\n\nDue to such growth plans, they are now looking to grow there specialist sales team to ensure that they continue to offer the high levels of customer service. \n\nThey are looking for enthusiastic individuals who have the drive to succeed in sales, and a passion for travel. SALARY 25K plus commission and is hybrid working (3 days office in Birmingham city centre, 2 from home)\n\nJOB DESCRIPTION:\n\nThis is a pivotal role, critical to driving sales performance and ensuring the future growth and profitability of the business.\n\nThe successful candidate will play a key part in representing our brand by delivering outstanding customer service, fostering customer loyalty, and attracting new clients to our award-winning company.\n\nWork towards achieving individual monthly sales targets.\nNaturally excel in customer service, adapting communication styles to suit different customer types and needs.\nProvide genuine advice and recommend trips tailored to each customer, ensuring they have the best possible experience and are encouraged to return.\nConfidently engage with clients using your personality while interacting primarily over the telephone, web chat, or email.\nTake the time to understand each customer's unique needs and motivations for considering a solo trip.\nEnjoy representing our brand while striving to improve conversion rates for new customers.\nDeliver exceptional customer service throughout the booking process and provide ongoing support for any customer queries.\nStrive to offer a level of customer service that truly sets us apart from competitors.\nListen carefully to customers, ensuring they feel valued and understood, and tailor your service to meet their individual needs and reasons for booking a solo trip. \n\nEXPERIENCED REQUIRED:\n\nA highly focused and driven individual with significant experience in the Travel Industry\nAbility to learn and develop extensive product knowledge.\nDriven, highly motivated, numerate and with a proven track record in delivering ambitious targets\nCommitment to providing exceptional customer service \n\nPACAKAGE:\n\nCompetitive basic salary of 25K plus commission, working Monday - Friday with 2 Saturday's per month.\n\nHybrid working (3 days office in Birmingham city centre, 2 from home - Saturday's always from home)\n\nIncentives and discounts, with a low staff turnover due to their friendly working environment. \n\nINTERESTED?\n\nFollow the instructions to apply, attaching your CV. This vacancy is being managed by / (phone number removed)

We are currently recruiting two Helpline Operators to join the Pensions Administration Business Area. This role will be hybrid working and based in our Birmingham office.\n\nThe Helpline Operator’s main responsibility will be to answer and deal with calls from clients, scheme members, their representatives and other organisations in a professional and friendly manner. You will work as part of a team, to ensure the speedy response rate to all calls and queries received, upholding a high standard of customer care at all times.\n\nThe successful Helpline Operator will ideally have previous Customer Services and Call Handling experience, as well as being a proactive ‘go-getter’.\n\nIf you pass the initial screening, you’ll be invited to complete a series of assessments including a skills test, a workplace behaviour assessment to see how well the role suits your working style, and a one-way video interview with scenario-based questions. This helps us get a fuller picture of how you’ll thrive in the role beyond what’s on your CV.\n\nA snapshot of your day:\n\n * \n\n Answer a high volume of calls, promptly, and maintaining a rapid response rate to agreed standards, remaining calm and providing a professional response at all times\n\n * \n\n Answer email/online enquiries promptly and efficiently, to achieve service levels\n\n * \n\n Prepare and submit telephone notes to a high standard\n\n * \n\n Implement and apply business continuity procedures during the failure of the call system and communicate with colleagues\n\n * \n\n Report any faults in the internal call system and any systems connected to the telephone software\n\n * \n\n Printing, filing, photocopying and scanning\n\n * \n\n Archiving files and retrieving archived files\n\nWe would love to hear from you if you have:\n\n * \n\n Minimum GCSE Maths & English Grade 5/C or equivalent\n\n * \n\n Previous Customer Service experience (essential)\n\n * \n\n Previous Call Handling experience (desirable)\n\n * \n\n A Financial Service background (advantageous)\n\n * \n\n Experience of working in an office within a team environment (beneficial)\n\n * \n\n Excellent communications skills (verbal and written)\n\n * \n\n Good problem-solving skills, empathy and attention to detail\n\n * \n\n An understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.\n\n * \n\n Building strong effective team working relationships\n\nWhat's in it for you:\n\n * \n\n Competitive discretionary annual bonus.\n\n * \n\n Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.\n\n * \n\n A generous pension scheme where we contribute 8% of your salary from day one of your employment.\n\n * \n\n Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.\n\n * \n\n A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies.\n\nAccessibility\n\nWe are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please let us know

Designer – Fire Sprinkler Systems Job reference Number: Office Based: Birmingham Remuneration: £45,000neg Benefits: Company Car / Car Allowance & Comprehensive benefits package The role of the Designer – Fire Sprinkler Systems will involve: • Designer position dealing with a high-quality range of fire rated sprinkler systems for commercial and residential projects, • Prepare 2D AutoCAD designs in line with project specifications, • Ensure that designs meet client requirements, • Liaise regularly with architects, engineers, and contractors providing excellent customer service, • Produce fabrication schedules and material summaries, • Work closely with internal departments providing support and resolving queries, • Ensure designs meet quality standards, building regulations, and H&S requirements, • Attend design meetings as and when required, • Must have experience dealing with sprinkler systems, • Must have extensive Design experience ideally within the Fire sector, • Will possess a related design qualification & be up to date with regulations, • Ideally 2D/3D AutoCAD system experience, • Excellent communication skills across all levels both written and verbal, • Must be a hard worker that’s ready to get stuck in, • High levels of organisation, • Confident individual that can deal with any problems that occur on site

Job description\nAbout FM Serv Ltd\nFM Serv is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018, we provide a 'one stop shop' for all commercial property development and reactive maintenance.\nFM Serv offers a nationwide commercial property maintenance service, including 24 hour emergency call-outs and other small works. Due to continual year on year growth, as of 2025 we employ over 70 employees across the UK and are expanding.\nJob Description\nMulti Trade Floorer\nLocation: Mobile – Midlands Team\nPerform a wide range of tasks, including repairs, maintenance, and installations. Conduct general property maintenance and reactive repairs for commercial and residential properties.\nDiagnose faults and implement effective solutions using analytical skills.\nEnsure high standards of workmanship and customer service in all projects.\nConduct property MOTs and void works as required.\nPerform heavy lifting when necessary.\nWhat we offer you\nFMServ are a national medium sized, established Facilities Management company. Our processes have been designed to make life easier for our field engineers who are fully supported from our head office based within Warwickshire. Our professional, flexible approach have won us clients such as the NHS, Virgin Media, Barclays and others. As we continue to grow we can offer continual development, good career prospects should you be seeking progression, reliable work with fully vetted clients, and a dependable dedicated team supporting you with your day-to-day workload.\nResponsibilities The Multi Trade Floorer will be carrying out:\nExecute a wide range of flooring tasks, including intricate maintenance work, custom installations, and repairs\nConduct comprehensive property maintenance and reactive repairs for both commercial and residential properties\nPerform detailed property assessments, including MOTs and void works\nImplement planned preventative maintenance (PPM) strategies\nRespond to emergency call-outs, providing swift and effective solutions\nCollaborate with other trades to complete multi-faceted projects\nEnsure compliance with all relevant health and safety regulations\nQualifications / Experience\nTo be successful in the Multi Trade Floorer role you must have:\nNVQ Level 2 (Ideally Level 3) in relevant industry\nAt least 3 years' experience in flooring in commercial properties\nFull UK Driving Licence\nAttributes and Qualities\nConfident and professional demeanour\nGood customer service skills\nProactive approach\nGood level of written and oral communication skills\nExcellent interpersonal skills\nAble to meet deadlines\nStrong attention to detail and commitment to maintaining the highest safety standards\nBenefits and what’s provided\n40h per week (Monday – Friday)\nOvertime (optional)\nPotential weekend working (optional)\nSome travel\n20 Days holiday\nCompany pension\nCompany vehicle\nFuel card\nMobile phone\nUniform\nPPE\nSpecialised tools\n(Must have own hand and power tools)

Your new company \nBirmingham City Council have some exciting roles available for qualified social workers to join a new community team project. Birmingham City Council are recruiting 35 temporary social workers for a 6-month project to support with conversation 3's.\n\nYour new role \nAs a qualified social worker, you will be working within a strong established community team, undertaking caseloads with citizens to identify needs and outcomes in the community, completing reviews and attending and participating in case discussions. You will deliver an enhanced customer experience that promotes the well-being of vulnerable adults to enable them to live independently for longer, supporting them in retaining and regaining their skills and confidence.\nThis role is 35hrs per week with remote work, but you will be required to attend the office 1 day per week.\n\nWhat you'll need to succeed \nYou will have at least 2 years post-qualification permanent experience in Adults Social Care. You must also have knowledge of key legislation that underpins Social Work, be able to produce reports and maintain records. To be successful, you will require a Social Work qualification (BA Social Work, CQSW, DipSW, CSS or CCETSW approved equivalent). It is also essential that you have a current professional registration with Social Work England and have UK experience.\n\nWhat you'll get in return \nIn return, you will receive a competitive pay rate of £28.40 per hour, flexible remote working, and a supportive team environment. You will benefit from experienced Senior Practitioner support, regular supervision, clear case direction at allocation, monthly team meetings, wellbeing drop-in sessions and additional CPD opportunities. This is an excellent opportunity to work within a well-structured safeguarding service that values practitioner wellbeing, professional judgement and development.\n\nWhat you need to do now \nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Be all you can be with Hamberley \nAt Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.\n\nWorking as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.\n\nJoining us at Cofton Park Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.\n\nWorking Hours:\n9:00am - 5:50pm, 2 days per week\nHours are worked on a rotational basisWeekend Cover:\nThe role includes some weekend working.\n1 weekend in 3, however this may increase occasionally to provide cover when team members are on annual leave.We offer our colleagues\nA competitive salary and benefits package\n28 days holiday inclusive of Bank Holidays\nQuality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.\nWorkplace pension for your future security\nA true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do\nExcellent training and career development opportunities\nEmployee Assistance Programme, occupational health and wellbeing support services\nEveryday saving perks - Access to a wide range of retail discounts and savings\nFree on-site parking\nRewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing:\nGreeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.\nBe the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.\nAnswering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.\n\nCould you be part of our team?\n\nAbout you:\nPossess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.\nProficient in use of Microsoft Office, particularly Word and Excel.\nA caring, patient, and respectful demeanor.\nExcellent attention to detail and organizational skills.\nAbility to work independently and as part of a team.\nTo share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.\n\nDue to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible.\n\nAbout Cofton Park Manor\n\nCofton Park Manor is a luxurious care home in Birmingham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.\n\nHamberley People\n\nWe respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.\n\nBe part of something special. Be part of Hamberley

Night Manager - Birmingham Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. We're now hiring a Night Manager to help shape the Staycity guest journey. Benefits: • Paid family leave (>1 year of service), • Flexible working patterns, • Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals, • Discounted rates for overnight stays for you, your family and friends, • Refer and earn scheme - earn up to / 550, • Cycle to work scheme- to support a healthy lifestyle and our planet, • Education Support to help you foster new skills, • Volunteer days: 2 paid volunteer days per year, • Support for you and your family when you need it with our Employee Assistance Program (EAP), • 2+ years experience in a similar role, ideally within the hotel or hospitality sector is required, • Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement., • You will be responsible for verifying payments upon guest check-in at night, following established procedures for various payment methods.

Customer Experience Specialist - Birmingham About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.Visit to learn more.About the RoleWe are seeking dedicated Customer Experience Specialists that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You'll Do • Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction., • Support and engage with our customers with their global business travel requirements, • Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues., • Exceed customer expectations e when managing bookings, queries and requests., • Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate, • Have great communication skills, fluency in English, both written and spoken is essential., • Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude., • Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed., • Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily., • Are great problem solvers. Since we don't always have immediate answers, you should relish the process of discovering them., • Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction., • Embody our values, add to our company culture and are passionate about travel., • Native or fluent level of English., • Experience in a customer facing role whether that be retail or call centre environment., • Experience supporting customers via email, live chat, and phone are a benefit., • Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.What we offer, • Receive competitive compensation and equity ownership in Perk, • Perk offer the real living wage for this role, • Rest and recharge with 25 days of annual leave plus bank holidays, • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex, • Plan for your future with our qualifying earnings company pension plan with Aviva, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen, • Rest assured that you're covered by income protection in case you experience a long-term sickness or absence, • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus, • Join our unforgettable Perk events, including our spectacular annual summer party, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones, • Focus on your family with 12-16 weeks' paid parental leave, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes, • Broaden your horizons with up to 20 "Work from Anywhere" days per year, • Stay savvy with access to a wide variety of discounts and rewards, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years, • Let us help you move to one of our hubs with relocation supportWorking Hours & Conditions, • Office based in our Birmingham City Centre office 5 days / week, • Working hours are on a rotational basis between 8am - 7pm, • Weekly working hours will be 37.5, • You will be required to work 1 weekend in every 7 weeksHow We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

Senior Business Travel Consultant - Part-time - Remote - Birmingham About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.Visit to learn more.About the Role:We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system.Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: • Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently., • Arrange European and domestic travel, including flights, car rentals, and hotels., • Work independently, using your initiative to handle client inquiries and provide solutions without supervision., • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate., • Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy., • Proactively maintain and develop client relationships, offering support throughout the entire travel process., • Provide suitable travel options and suggestions to meet client requirements., • Ensure all service level agreements are met and actively maintain the Galileo GDS queues., • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed., • Support the Team Leader and collaborate with colleagues to maintain a high level of service.We Are Looking for People Who:, • Are proficient in air fares and ticketing, • Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously, • Have great communication skills, fluency in English, both written and spoken is essential., • Have previous experience as a Business Travel Consultant., • Are well-organized, and capable of working to tight deadlines under pressure., • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers., • Are proactive in resolving customer queries and complaints, using their initiative to overcome problems., • Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success., • Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues., • Motivate and encourage the well-being of the team, displaying a positive attitude at all times.Our Benefits, • Receive competitive compensation and equity ownership in Perk, • Rest and recharge with 25 days of annual leave plus bank holidays, • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex, • Plan for your future with our qualifying earnings company pension plan with Aviva, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen, • Rest assured that you're covered by income protection in case you experience a long-term sickness or absence, • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus, • Join our unforgettable Perk events, including our spectacular annual summer party, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones, • Focus on your family with 12-16 weeks' paid parental leave, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes, • Broaden your horizons with up to 20 "Work from Anywhere" days per year, • Stay savvy with access to a wide variety of discounts and rewards, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years, • Working hours are within 7am - 11pm or 8pm - 8am - Part-time working hours also available., • An expectation of weekend working on a rotation is required., • Required to work bank holidays., • Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events.How We WorkAt Perk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.Perk is a global company with a diverse customer base-and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at Perk regardless of your appearance, where you're from, or anything else that makes you.How We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

Senior Business Travel Consultant - French Speaking - Birmingham About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.Visit to learn more.About the RoleWe are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. What Success Looks Like • Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers, • Acting as a trusted advisor, not just a booking agent, • Managing highly complex, often last-minute travel changes with calm professionalism, • Consistently achieving strong CSAT while meeting productivity and efficiency expectations, • Demonstrating excellent ownership, judgement, and accountability in every interactionWhat You'll Do, • End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests, • Providing expert recommendations aligned to traveller preferences, company policy, and duty of care, • Handling urgent and high-impact travel disruptions with speed, empathy, and precision, • Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment, • Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence, • Building long-term relationships with Executive travellers through consistent, high-quality service, • Collaborating closely with peers to maintain a high-performance, elite service cultureWhat We're Looking ForEssential:, • Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar), • GDS experience (Amadeus, Sabre, Galileo or similar), • Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT, • Exceptional communication skills with a polished, confident, and discreet style, • Ability to remain calm, decisive, and solutions-focused in high-pressure situations, • Strong organisational skills and attention to detailDesirable:, • Experience supporting senior stakeholders, C-suite, or high-net-worth individuals, • Exposure to out-of-hours, follow-the-sun, or on-call travel support modelsPersonal Attributes, • Naturally service-oriented with a strong hospitality mindset, • High emotional intelligence and sound judgement, • Comfortable working autonomously and taking full ownership, • Resilient, adaptable, and confident handling ambiguity, • Commercially aware and performance-driven without compromising service qualityWhat we offer, • Receive competitive compensation and equity ownership in Perk, • Rest and recharge with 25 days of annual leave plus bank holidays, • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex, • Plan for your future with our qualifying earnings company pension plan with Aviva, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen, • Rest assured that you're covered by income protection in case you experience a long-term sickness or absence, • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus, • Join our unforgettable Perk events, including our spectacular annual summer party, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones, • Focus on your family with 12-16 weeks' paid parental leave, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes, • Broaden your horizons with up to 20 "Work from Anywhere" days per year, • Stay savvy with access to a wide variety of discounts and rewards, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years, • Let us help you move to one of our hubs with relocation supportHow We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

Step into a rewarding opportunity offering a supportive and collaborative environment, and the chance to play a key role in supporting the delivery of high-quality legal services within a busy Housing Legal team. This Housing Legal Assistant position gives you the opportunity to manage your own caseload under supervision, contribute to the defence of housing disrepair claims, and develop specialist experience in property litigation.\n You’ll be joining a well-established housing organisation based in Birmingham, known for its commitment to delivering safe, affordable homes and providing a positive, inclusive working environment. This is a great opportunity for a motivated legal professional who is keen to build experience in civil litigation and develop their career within housing law.\n\n This is a part-time role (17.5 hours per week), with potential scope to temporarily increase to 31.5 hours per week. The role is office-based in Birmingham, with the possibility of one day working from home following the successful completion of training and supervision.\n\n In this Housing Legal Assistant position, you will be:\n · Managing your own caseload of disrepair claims under supervision\n · Supporting the defence of pre-action and issued legal claims\n · Drafting legal documents, pleadings, and correspondence\n · Ensuring compliance with court procedures and relevant legislation\n · Liaising with internal teams, solicitors, and external stakeholders\n · Supporting tenancy management and wider litigation matters within the Housing Legal team\n · Maintaining accurate case records and documentation\n · Delivering a professional, customer-focused legal service\n\n I’d love to speak to any Housing Legal Assistant who has:\n · A 2:1 Law Degree or above, or LPC/SQE qualification (or equivalent)\n · Previous experience in a legal role or legal environment\n · Experience working within a housing background or housing-related organisation (desirable)\n · Strong written and verbal communication skills\n · Excellent organisational skills with the ability to manage multiple priorities\n · Confidence working with internal teams and external stakeholders\n · An interest in developing experience in housing law and civil litigation\n · Knowledge of Civil Procedure Rules (CPR) (desirable but not essential)\n\n This Housing Legal Assistant role is offering the following benefits:\n · Part-time hours (17.5 hours per week), with potential to increase to 31.5 hours temporarily\n · Opportunity to gain specialist experience in housing disrepair litigation\n · Supportive and collaborative team environment\n · Career development within a well-established housing organisation\n · Inclusive workplace culture\n\n Travel & Location\n This Housing Legal Assistant role is based in Birmingham, at Bath Row. The role is primarily office-based, with the opportunity for one day working from home following training. The location is well connected via public transport and major road links, making it easily accessible from across Birmingham and surrounding areas.\n\n If this Housing Legal Assistant opportunity sounds like your next step, please apply now or contact Ryan Stewart (url removed) (phone number removed) for more information

Mechanical Maintenance Technician (Product Support Engineer) - Rail\n\nLocation: Midlands (home‑based, with frequent travel to depots mainly in Derby and Birmingham)\n Contract Type: Permanent\n Hours: Full-time\n\nThe Role\n\nWe are seeking a Mechanical Maintenance Technician to join a field-based engineering team supporting rail products across the Midlands. Reporting to the Site Team Leader or Site Supervisor, you will be responsible for carrying out routine maintenance and repair activities to a high technical and safety standard.\n\nThis role suits an engineer with a strong mechanical background, a proactive mindset, and a commitment to continuous improvement and digital ways of working.\n\nKey Responsibilities\n\nCarry out preventative, scheduled and corrective maintenance activities in line with approved manuals, maintenance schedules and contractual requirements\nComplete planned maintenance in accordance with operating instructions\nDiagnose faults and undertake repairs using technical documentation, drawings and fault-finding guides\nActively contribute to continuous improvement of maintenance practices and procedures\nComplete all service and maintenance documentation accurately for both internal and customer requirements\nAttend customer meetings as required to support sign-off of completed work\nProactively engage with HSQE processes and maintain high safety standards at all times\nMaintain cleanliness of on-site facilities\nAccurately record parts usage to support effective stock control\nUse IT systems effectively, including service and reporting platforms and email\nAttend local and factory-based training to ensure skills and certifications remain current\nProvide support at other depots when required and undertake other reasonable duties\n\nCandidate Profile\n\nEssential:\n\nEngineering background with a strong mechanical bias (electrical knowledge advantageous)\nExperience in maintenance, repair and overhaul environments\nNVQ Level 2 in Engineering or equivalent\nHigh level of safety awareness\nCompetent in Microsoft Office (Excel, Word and email)Desirable:\n\nNVQ Level 3 in a relevant discipline (e.g. Mechanical Engineering, Vehicle Maintenance)\nExperience working with diesel engines, ideally in a rail environment\nExperience transferable from: \nAutomotive maintenance (powertrain/engine focused)\nAircraft maintenance(On-the-job training will be provided for internal systems and specialist product knowledge.)\n\nKey Skills and Attributes\n\nProactive and self-motivated with strong initiative\nWell organised with a flexible, can-do attitude\nAble to work effectively both independently and as part of a team\nComfortable working in a field-based role with regular travel\n\nOur Commitment\n\nWe are committed to building an inclusive, respectful and supportive working environment where everyone can thrive. We value diversity of thought, experience and background, and believe this helps drive innovation and high performance

Customer Care Agent - Birmingham, West Midlands \n\n About Us \n\n Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. \n\n We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. \n\n Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. \n\n At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. \n\n About the Role \n\n We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. \n\n Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! \n\n If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. \n\n What You'll Do \n\n\n\t • Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.\n\t, • Support and engage with our customers with their global business travel requirements\n\t, • Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.\n\t, • Exceed customer expectations e when managing bookings, queries and requests.\n\t, • Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate\n\t, • Have great communication skills, fluency in English, both written and spoken is essential.\n\t, • Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.\n\t, • Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.\n\t, • Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.\n\t, • Are great problem solvers. Since we don't always have immediate answers, you should relish the process of discovering them.\n\t, • Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.\n\t, • Embody our values, add to our company culture and are passionate about travel.\n\t, • Native or fluent level of English.\n\t, • Experience in a customer facing role whether that be retail or call centre environment.\n\t, • Experience supporting customers via email, live chat, and phone are a benefit.\n\t, • Receive competitive compensation and equity ownership in Perk\n\t, • Perk offer the real living wage for this role\n\t, • Rest and recharge with 25 days of annual leave plus bank holidays\n\t, • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex\n\t, • Plan for your future with our qualifying earnings company pension plan with Aviva\n\t, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen\n\t, • Rest assured that you're covered by income protection in case you experience a long-term sickness or absence\n\t, • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus\n\t, • Join our unforgettable Perk events, including our spectacular annual summer party\n\t, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones\n\t, • Focus on your family with 12-16 weeks' paid parental leave\n\t, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes\n\t, • Broaden your horizons with up to 20 "Work from Anywhere" days per year\n\t, • Stay savvy with access to a wide variety of discounts and rewards\n\t, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years\n\t, • Office based in our Birmingham City Centre office 5 days / week\n\t, • Working hours are on a rotational basis between 8am - 7pm\n\t, • Weekly working hours will be 37.5\n\t

Join Our Team as a Contact Centre Agent - working from home!\n\nAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!\n\nShifts: Monday to Friday 8.30 to 6pm \n\n Who We Are:\n\nWe are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.\n\nWhat You'll Do:\n\nAs a Contact Centre Agent, your primary responsibilities will include:\n\nHandling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.\nDelivering high-quality customer service while adhering to established procedures and service levels.\nUsing your initiative to source information and provide effective solutions for our customers.\nCommunicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.\nCompleting call wrap-up tasks efficiently, maintaining accuracy in documentation.What We're Looking For:\n\nTo excel in this role, you should possess:\n\nCustomer Service Experience: Proven experience in handling customer contacts and resolving inquiries.\nCall Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.\nExcellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.\nPC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.\nProblem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.\nHome Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.Why Join Us?\n\nCareer Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career.\nSupportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged.Ready to Make a Difference?\n\nIf you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us.\n\nJoin us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!\n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Your new company\n\nJoin a leading main contractor recognised for delivering high‑quality, large‑scale construction projects across the UK & Ireland. With a strong reputation, a collaborative culture, and a commitment to excellence, this organisation offers the platform, support, and progression opportunities to take your career to the next level. As they continue to secure major schemes, they are now looking for an experienced Contracts Manager to strengthen their senior operational team in Birmingham.\n\nYour new role\nAs Contracts Manager, you will play a strategic leadership role overseeing the successful delivery of high‑value projects from inception through to completion. Reporting to the Contracts Director, you will act as a key interface between design, commercial and site operations, ensuring projects run efficiently, safely, and to the highest quality standards.\nRole includes:\n\nProvide a strategic link between design, commercial and site teams.\nLead project coordination, ensuring all disciplines work seamlessly together.\nAct as the primary point of contact for clients, stakeholders, and government officials.\nEnsure compliance with internal processes and regulatory requirements.\nOversee site surveys and assess design viability.\nDrive quality across all phases of build and finish.\nManage and coordinate subcontractor and direct labour teams.\nProduce accurate reports, professional documentation, and progress updates.\nLead labour costing to support feasibility and profitability assessments.\nChampion customer satisfaction through proactive relationship management.\nSupervise, coach, and support staff development across project teams.\nEnsure Health & Safety standards are fully implemented and maintained.\nDeliver high‑value (£20M+) main contractor projects on time and to specification.\nWhat you'll need to succeed\n\nA Degree or HND in a construction‑related discipline (preferred but not essential).\nA proven track record delivering £20M+ projects for a main contractor.\nStrong commercial awareness and understanding of design coordination, quantity surveying and procurement.\nExperience managing multiple projects simultaneously.\nExceptional analytical, decision‑making and communication skills.\nExcellent reporting, presentation and IT abilities (including MS Office).\nIn‑depth Health & Safety knowledge and regulatory awareness.\nFlexibility to travel to project sites across the UK & Ireland.\nFull right to work in the UK.\n\nWhat you'll get in return\nCompetitive salary\nAnnual bonus scheme\nDeath in service benefit up to £100,000.\nPension scheme\nGym subsidy\n33 days annual leave.\nA collaborative environment with clear progression pathways.\n\nApply now\nIf you're an experienced Contracts Manager or senior project leader looking to drive major projects for a respected main contractor, we want to hear from you.Apply today to take the next step in your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Finance Administrator - 6 Month FTC\n\nAre you ready to take your finance skills to the next level? Our client, a dynamic AWARD WINNING organisation is seeking a Finance Administrator for a 6-month Fixed Term Contract based in Birmingham. This is an exciting opportunity to be part of a supportive team, where your contributions will be valued and recognised.\n\nJob Title: Finance Administrator\n\nContract Type: 6 month Fixed Term Contract - with potential for extension\n\nSalary: £26,000 - £27,000\n\nLocation: Birmingham\n\nCulture: Friendly, supportive, collaborative, hardworking, fast paced, busy, great office environment!\n\nBenefits: Hybrid working, 24 days annual leave (plus your birthday off!), development, Great location a 4 minute walk from Five Ways train station and 9 minutes from the tram station, great office culture, health insurance, free cinema tickets, and more!\n\nYour responsibilities will include:\n\nComplete booking and approval sign offs, ensuring all financial information is accurate and compliant with internal procedures.\nAct as a key point of contact for finance related enquiries, responding to both internal and external stakeholders in a professional and timely manner.\nConfidently handle finance related telephone calls, providing clear information and a high standard of customer service.\nPrepare, check, and issue monthly invoices for your allocated accounts, ensuring deadlines are consistently met.\nMonitor outstanding invoices and follow up as required to support timely payments and effective cash flow.\nReview and process supplier invoices, maintaining excellent attention to detail and accuracy at all times.\nSupport continuous improvement by contributing to team guidelines, processes, and ways of working.\nProvide flexible, ad‑hoc support to senior finance team members and leadership, including assisting with data requests and internal queries.What We're Looking For:\n\nThe ideal candidate will possess the following skills and attributes:\n\nStrong numeracy and literacy skills.\nClear, concise, and professional communication style.\nProficiency in Excel to manage data effectively.\nInitiative to find answers to queries and draft clear email responses.\nQuick adaptability to new systems with training.\nAbility to manage a high volume of tasks accurately under time pressure.\nConfidence in handling calls, especially challenging ones, with sensitivity and professionalism.Ready to Make a Difference?\n\nIf you're enthusiastic about finance and eager to contribute to a thriving organisation, we want to hear from you! This full-time position starting ASAP and is a fantastic opportunity to grow your skills while working with a supportive team. Apply today and embark on a rewarding journey with our client!\n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Join the RAC. Together, we’re going places! \n\nWhy Choose Us?\n\n • A competitive base salary of £40,170, with on-target earnings of up to £52,000.\n, • Guaranteed overtime option to boost your base salary to £44,385, plus additional overtime and bonus opportunities.\n, • Work a 40-hour week, with core hours from 8:30am to 5pm, and just 1 in 4 Saturdays.\n\n\nOpportunities Available in the West Midlands:\n\n, • Bournville\n, • Coventry\n, • Northampton\n, • Walsall\n, • \nEarnings That Motivate: Enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability.\n, • \nOpt-in Guaranteed Overtime: After your first month, choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary.\n, • \nTools to Drive Your Future: Get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.\n, • \nTime Off That Matters: Enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.\n, • \nFinancial Security & Perks: Pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.\n, • \nWellbeing That Works for You: Our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.\n, • \nExtras That Make a Difference: Access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech, and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.\n\n\nWhat We’re Looking For:\n\n, • \nYou’re someone who gets people: This isn’t just about spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC.\n, • \nYou like mixing things up: Every day’s a little different—servicing, diagnostics, repairs, and checks. You’ll manage your stock, do your reporting, and keep those customer conversations flowing.\n, • \nYou think on your feet: You’ll be trusted to make the right call for each customer. Different fixes, different faces, new challenges every day.\n\n\nWhat You’ll Need:\n\n, • Level 2 light vehicle maintenance qualification (or equivalent).\n, • At least 2 years' hands-on experience as a vehicle technician working with a range of light vehicles.\n

Role: Operations Coordinator\n Location: Cradley Heath - fully site based\n Hours of work; 7.30am-4pm Monday to Friday\n Salary: £(phone number removed)\n \n My client are a fast growing, dynamic roofing specialist, who provide roofing solutions to residential and commercial customers throughout the Black Country and Birmingham.\n \n The Role:\n They are seeking an experienced and highly organised Operations Coordinator to join their core team. This is a varied, full-time position where no two days are the same. This role is crucial in ensuring that the administrative processes run smoothly and efficiently, coordinating project logistics.\n \n The ideal candidate will possess strong organisational skills, a keen eye for detail, and a proactive approach to problem-solving, contributing to the overall success of the organisation.\n \n Key Responsibilities: \n\nCoordinate and oversee daily office operations, ensuring all administrative activities run smoothly, efficiently, and to a high standard. \nMaintain organised workflows, proactively addressing and communicating any issues or delays to keep projects on track. \nDeliver exceptional customer service by managing enquiries from clients, suppliers, and staff through both telephone and written communication. \nArrange and schedule materials, skips, and scaffolding across multiple projects, ensuring timely delivery and resource availability. \nProvide regular updates to customers throughout each stage of their project, ensuring clarity and confidence in the process. \nCommunicate daily with the Operations Manager to support planning, decision‑making, and operational continuity. What We're Looking For:\n \n ✅ Proven experience in an administrative or operations management role is essential (construction/roofing experience is a big plus)\n ✅ Positive, enthusiastic, and self-motivated individual\n ✅ Confident communicator - excellent phone etiquette and communication skills, both written and verbal.\n ✅ Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.\n ✅ Ability to work independently as well as part of a team, demonstrating leadership qualities where needed.\n ✅ Able to handle pressure and the occasional tricky customer\n ✅ Willing to learn and grow with the business and be a key contributing team member\n \n Benefits:\n \n20 days holiday plus bank holidays \nStakeholder pension scheme \nQuarterly Team Events \nFree parking This is an exciting opportunity to join a fast growing company so if you wish to be considered, please email your cv to (url removed) or call me on (phone number removed)

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? An exciting opportunity has arisen for a full-time Help Hub Advisor to join our Birmingham team!\n\nThis is a hybrid role, with the expectation that you will be on-site full-time for the first month during training and induction.\n\nAs a Help Hub Advisor, you will be at the heart of our client support service, ensuring every interaction reflects the professionalism and care POhWER is known for. Your day-to-day responsibilities will include:\n\n * Handling high volumes of inbound calls with confidence, clarity, and empathy, often supporting vulnerable individuals who may be distressed or unsure of how to access support.\n\n * Managing contact from clients, professionals, and others enquiring about POhWER services, following guidance and processes while presenting a positive and professional image of our organisation.\n\n * Maintaining our database with exceptional attention to detail, ensuring accurate and up-to-date records.\n\n * Responding to enquiries through multiple channels—telephone, voicemail, email, letter, and website and directing clients to the right services.\n\n * Processing referrals and triaging them effectively to ensure clients receive timely and appropriate support.\n\n * Providing clear information and signposting to relevant agencies when needed.\n\n * Directing enquiries to appropriate team members and supporting smooth communication across the organisation.\n\n * Participating in meetings, training, and development activities to enhance your skills and contribute to team growth.\n\n * Handling nationwide enquiries, including complex cases or advocacy referrals, with professionalism and care.\n\nHours of Work:\n\nFull-time: 37 hours, Monday to Friday, 8am–4pm, 9am–5pm, or 10am–6pm according to the service rota\n\nLocation: Birmingham (Hybrid, on-site for first month)\n\nSalary: £25,877.80 per annum\n\nContract Type: 12 month Fixed Term\n\nHelp Hub Advisor Requirements:\n\nEssential:\n\n * Strong call-handling and research skills, ideally within a customer service or helpline role\n\n * Experience dealing with vulnerable individuals, demonstrating empathy, patience, and resilience\n\n * Proficient IT skills, including Microsoft Office and experience using CRM systems, with the ability to navigate multiple systems at once\n\n * Experience of accurate data entry to databases\n\n * Confident and clear verbal communication skills\n\n * Knowledge and understanding of safeguarding protocols\n\n * Understanding of the principles and application of data protection\n\nDesired:\n\n * Knowledge of statutory and non-statutory advocacy, public sector, and third-sector services\n\nBenefits:\n\n * 25 days annual leave plus bank holidays (rising to 30 days after 5 years’ service), with the option to buy or sell up to 5 days leave, plus your birthday off as an additional holiday after 1 year service\n\n * Discretionary shutdown days at Christmas with up to 4 additional days leave\n\n * 1 Community Leave Day per year\n\n * Cash Wellbeing Healthcare Plan covering optical, dental, alternative therapy and more\n\n * Auto-enrolment pension plan\n\n * Death-in-service cover\n\n * Bike-to-work scheme\n\nMeet the Organisation: Who We Are and What We Do\n\nAt POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.\n\nThink you are the perfect fit for this Help Hub Advisor role? Don't wait! Apply now!\n\nClosing Date: 9AM, Tuesday 12th May 2026 (We reserve the right to close this vacancy early)\n\nA DBS check and National Offender Management Service vetting will be conducted for this position.\n\nWe are proud to support our colleagues from the armed forces, signing the Armed Forces Covenant in August 2024.\n\nPOhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a Level 2 Disability Confident employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.\n\nPOhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, and LGBTQ+ individuals.\n\nTo help embed inclusion for all from day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, and employee networks to support people from different backgrounds

Join our award-winning client as a Travel Sales Executive! Specialising in holidays for a dedicated market, our client takes their guests to all four corners of the globe and offers unique, hand-picked itineraries to European and Worldwide destinations, cruise holidays, city breaks, ski, golf, adventure travel and much more!\n\nAs a Travel Sales Executive, you'll be responsible for representing our client's brand by delivering excellent customer, listening to your customers' needs to ensure they select the right product and helping to attract new customers to their award-winning product.\n\nPrevious travel sales experience is essential for the position, along with an empathetic approach and the ability to communicate confidently with people of all levels. In return, our client can offer a highly competitive salary plus excellent earning potential.\n\nOur client is based in a beautiful, centrally located office and hours of work are on a rota basis and will include shifts of Monday - Friday 9am – 5.30pm, one late night per week and one or two Saturdays per month (Saturdays and late shifts are worked from home.)\n\nIf this role is of interest to you, please apply online.\n\nRole of Travel Sales Executive:\n\n * Understand your customer and seek to understand their reason for considering a trip\n\n * Ensure any advice given is genuine and trips recommended are suited to your customers to ensure they get the most out of their trip and return to book in the future\n\n * Be confident using your personality with interacting with customers mostly over the telephone, web chat or email\n\n * Deliver exceptional customer service during the booking process and support with further incoming queries with the customers\n\n * Analyse competitor activity and pricing and report on areas where action is necessary\n\n * Work to and achieve sales targets\n\nSkills required for the role:\n\n * Significant experience in the travel Industry – essential\n\n * Strong sales ability and a proven sales track record\n\n * Enthusiastic and motivational individual who can communicate well at all levels\n\n * Excellent written and verbal communication skills\n\n * Confident and friendly personality\n\n * Ability to build relationships, credibility and rapport quickly and successfully with the customers\n\n * Commitment to providing exceptional customer service\n\n * The ability to work effectively as part of a close-knit team and individually\n\n * Flexibility with regard to working hours\n\nIf you’re interested in learning more about this Travel Sales Executive role, please press the apply online button now!\n\nNot for you? Then please visit our website to view the other exciting roles we have available.\n\nSucceed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

EXTERNAL ACCOUNT MANAGER (READY MIX) – MIDLANDS\n\nAre you a passionate and dynamic External Account Manager looking for your next permanent role? Do you have Ready Mix or construction materials experience? Do you thrive on building strong customer relationships, growing profitable accounts and spotting opportunities in a competitive regional market? If so, this could be your next role.\n\nWe are currently looking for an experienced External Account Manager to join our amazing team based out of our Tarmac T3 office near to Birmingham Airport by Junction 6, M42, West Midlands. This is a mobile role, with a company car, covering Warwickshire, Northamptonshire, and Banbury areas.\n\nYou will be expected to visit other ready-mix sites within the Midlands region and there will also be a level of hybrid working too.\n\nWe’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.\n\nMain Responsibilities\n\nReporting to the Commercial Manager the role of External Account Manager will be dynamic in establishing dedicated relationships with our external customers to maintain price, volume and profit for the business's key accounts; whilst possessing the ability to enhance product volumes and profitability through increasing the infiltration of VAPs across the customer portfolio.\n\nResponsibilities for the role of External Account Manager include (not exhaustive):\n\nYou will be the first and main link between Tarmac and our pivotal customer accounts, providing clear and principled direction which will enhance the customer experience and strengthen relationships\nYou will strategically manage a portfolio of external accounts to deliver against targeted sales volumes, price and profitability targets\nIdentify opportunities to maximise our cash position through efficient and effective trading\nProvide the business and the associated departments with external market intel around product demand and mix interest to support the continual evolution of our strategy approach\nBe at the forefront of any significant RMX projects on the horizon and devise an advance plan of action to maximise Tarmac potential at securing a programme of works\nCreation and management of project pipeline\nWork closely and actively with the Customer Service and Shipping teams, understanding and appreciating the value each role contributes to the success of the business\nForward prepare your colleagues and teams of the requirements and expectations of key accounts implementing specific and achievable service level agreements\nRegularly review each account; looking for ways to improve and adapt our offering to benefit both Tarmac and our customers\nProvide the Commercial Manager with monthly key metrics and performance rating reports, identified underperformance or issues with solutions to drive business improvement\n\nIn the role you will be in liaison with stakeholders across the business, ranging from – General Managers, Commercial Managers, Operations Team,Credit Control, Transport Managers, Technical, HR.\n\nThe Ideal Candidate\n\nThe Ideal Candidate for our role of External Account Manager will ideally have the following:\n\nExperience:\n\nDemonstration of managing and developing customer accounts\nCommercial understanding of our business within sector\nWorking cross-functionally to deliver customer requirements\nBe able to utilise commercial tools and forecasts in your normal working day\n\nSkills / Knowledge:\n\nBasic concrete and screed knowledge\nInfluencing skills, negotiation skills, change management skills\nAn excellent understanding of regional market\nUnderstanding of the competitive landscape\nHigh level of drive & determination to succeed\nAbility to identify customer needs and build solutions, along with comprehensive product knowledge\n\nA car is available with this role, therefore you must hold a FULL UK manual car driving licence with no more than 6 penalty points and you will have the flexibility of hybrid working too.\n\nAt Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.\n\nWhy Tarmac\n\nWe don't just offer a job, we offer a career.\n\nAlongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:\n\nBonus scheme\nEnhanced holiday entitlement\nContributory pension scheme\nAccess to the Tarmac Reward website with discounts on retailers, holidays, etc.\nAccess to our Employee Assistance helpline for free and confidential advice\nAccess to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause\nTraining and development opportunitiesTarmac is committed to being a Forces‑friendly employer.If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.\n\nWe’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.\n\nReady to build your future?\n\nClick ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!\n\n@Tarmac #Tarmac #TarmacCareers #ExternalAccountManager #AccountManager #Salesmanager #AccountsManager #Readymix #RMX #Concrete #Screed #birmingham #Solihull #Coventry #Warwick #Northampton #Banbury #LI-RE1\n\nTarmac Trading Limited