House & Volunteering Manager
17 hours ago
Cambridge
Purpose of Role Lead volunteer recruitment, training, engagement and retention, and design and deliver volunteer-led activities that support front-of-house operations. Act as one of the venue’s primary Duty Managers, ensuring the safe, efficient and customer-focused delivery of performances and events, including shift operations, staff supervision, health and safety, and on-the-day decision-making. Act as the FOH Accessibility Champion, working with the Arts Theatre Accessibility Coordinator to embed accessibility-aware processes across all front-of-house activity and operational workflows. Key responsibilities Strategy and Planning: • Volunteer strategy: Develop and implement volunteer recruitment, retention and development plans aligned with the venue’s programme and community objectives., • Oversee front-of-house readiness for performances and events, setting standards and processes to ensure a consistent, high-quality customer experience., • Act as one of the venue’s Duty Managers, taking overall responsibility for venue operations, safety, crowd management and customer experience during duty shifts., • Make operational decisions on the night, manage incidents, liaise with performers and contractors, and ensure compliance with licensing and health & safety requirements., • Lead recruitment, selection and onboarding for volunteers and casual front-of-house staff, including DBS checks where required., • Deliver induction programmes, role-specific training and accessibility awareness training; design development pathways and recognition schemes to drive retention., • Run briefings, feedback loops and recognition programmes; plan and deliver social, training and appreciation events for volunteers., • Produce regular reports on volunteer metrics, accessibility outcomes and front-of-house performance; assist with reconciliation and administrative tasks. Qualifications: • Desirable: First Aid, SIA or equivalent, health & safety training, safeguarding training., • Experience in live events, theatre or hospitality environments, including front-of-house or duty management., • Experience recruiting, training and managing volunteers or community groups., • Leadership: Confident supervising staff and volunteers with a collaborative, supportive style., • Accessibility expertise: Practical knowledge of access needs and inclusive practice., • Volunteer management: Proven ability to recruit, train and retain volunteers and run recognition programmes., • Communication: Clear, calm communicator with strong customer-service focus and the ability to handle challenging situations., • Organisation: Strong planning, scheduling and administrative skills; comfortable managing rotas and reporting., • Customer-first mindset and strong attention to detail., • Resilient and decisive in fast-paced live-event environments., • KPIs: Volunteer retention rate; number of trained accessibility champions; on-the-night incident rate; customer satisfaction scores; timely completion of rotas and reports., • Reporting: Regular updates to the Theatre Manager and monthly volunteer/accessibility reports to senior management., • Working pattern: Flexible hours including evenings and weekends; on-call for events as Duty Manager. Salary range: £29,000 to £31,500 per annum Hours of Work: An average of 35 hours per week excluding an unpaid lunchbreak. Holiday entitlement: 25 days plus statutory bank holidays. Pension: The Theatre offers an auto-enrolment pension scheme. Please send CV’s and a short covering letter by an email via the button below. If you have any questions about the role please contact: ___ Closing date for application is 5pm on Tuesday 28th April 2026. Interviews will be held week commencing Monday 4th May 2026.