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The main objective of the Key Account Manager is to act as a bridge between the Customer and Crystal staff and suppliers including ground and Management. The Account Manager will maintain and expand relationships with important clients and will work closely with various business departments in order to maintain and further develop the relationships with the key accounts. The Account Manager will be responsible for the achievement of KPI’s for the operations field team and work strategically with the SMT to execute the delivery of profitable contracts. Duties and Responsibilities Account Management: The Account Manager will be tasked primarily with managing and maintaining the key client accounts. You will be responsible for assessing, clarifying, and validating the customer needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards. In this position, the Account Manager leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel. In conjunction with senior management, the Account Manager will also take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon as follows · Ensure all the projects (daily cleaning, deep cleaning,) are profitable and prepare and submit monthly project report with analysis. · Responsible for all project generates positive cashflow available to be reinvested in the provision of high-quality services to our customers and generate yearly budget and submit monthly budget and management report for every monthly · Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectives. · Carry out regular site visits and encourage Operation teams with their efforts support them and build relationship with Customers and operation team and be responsible for training the operation team. · Carry out Health & Safety checks and equipment checks on systems maintaining regular certification and validation to meet standards · Work with finance team to provide information on staff hours, suppliers queries and any HR issues affecting the contract performance in agreement with eth Customer · Input on costing and pricing from Site Visits to help bid team prepare their response Analytics: The Account Manager will also play an analytical role where he/she will prepare detailed proposals/quotes depending on each consumer’s requirements. The Account Manager will also review target achievement and create reports for senior management, which will facilitate the creation of informed account management decision-making and strategy formulation. In this position he/she will also prepare pricing documentation for the business’s products/services and secure appropriate approval from senior management prior to sending commercial proposals to key accounts. Collaboration: The role is also collaborative, the Account Manager will closely be working with the customer support and accounts departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts. The Account Manager, as mentioned, will also work closely with operations management teams in the service delivery and execution of new accounts and customer liaison and feedback regularly to report to senior team, to include accounts of financial requirements and meet with account management standards. Other Duties: The Account Manager will handle related duties as are necessary for the proper management of key accounts and duties assigned to him by the Senior Management team at Crystal FM Communication Skills: Communication skills are a major requirement of this position. The Account Manager is tasked with handling high-value business clients and should, therefore, be able to consistently address those consumer concerns while offering clear, concise, and understandable responses to their prompts. Consumers feel unfulfilled where communication is ambiguous/vague or incomprehensive and, therefore, it is absolutely necessary that the Account Manager possess outstanding communication skills in both written and verbal form. These skills are also necessary in the drafting of reports that she presents to senior account management for decision making and strategy formulation. He/she should, therefore, be in a position to convey even the most complex information in simple and clear language and in a manner that is convincing. Communication skills will also come in handy in facilitating smooth and efficient collaborative initiatives. Interpersonal Skills: The Account Manager must be a committed and goal orientation individual, be consumer/service-oriented, have a positive can-do attitude, be comfortable working in a fast-paced environment, be a calm and patient individual who is able to accommodate difficult customers, work comfortably in a fast-paced and highly competitive business environment, be highly adaptable to change, and demonstrate composure under pressure and uncertainty People Skills: People skills are also necessary for the position. People skills are what will make her likable and relatable. People skills will enable the Account Manager to establish strong and meaningful connections with consumers on behalf of the business, which will lead to their inclination to keep bringing their business to the organization. In addition, great people skills will enable the Account Manager to pull in additional key accounts and, therefore, expand the business’s customer base and sales volume in the process. · Basic Support for Staff and Finance Ø Collect Submission of working hours in excel from Suppliers and Ops teams for fortnightly for payroll with clearly showing if its working hours, holiday booked, bank holiday and sick days. Ø Work with Ops teams to ensure all the staffs are DBS checked and compliant including uniform checks Ø To carry out recruitment and place adverts to screen and interview candidates when needed Ø Completing the HR process like disciplinary, appraisal, redundant, TUPE with the support of Peninsula and Finance team Ø Help the Ops teams with the materials and equipment that are on the budget and record usage of the existing inventories. Ø Regular site visits to staff and customers · To contribute to the company’s staff incentive processes, bonus schemes, rewarding and appreciating staff, carrying out regular appraisals and supporting staff with identified potential to realise and achieve their full potential within the company.
Role Type: Freelance, Part-Time, Full-Time Location: Local (KT2)/ Must be able to travel We are a London-based start-up consultancy focused on developing brands, experiences and teams within lifestyle industries. We believe in nurturing talent, fostering creativity, and helping individuals grow to their full potential. We are expanding our team and looking for passionate, motivated, and creative individuals to work closely with the Creative Director and bring ideas to life. Whether you're a student, recent graduate or or Experienced marketer what matters most is your attitude, eagerness to learn, and ability to think outside the box. - Creativity - Innovative - Flexibility - Problem Solving - Organised - Quick and Efficient - Time management - Attention to detail - Goal-orientated - Brand-orientated - Strong Communicator - Team Player - Trendy Savvy - Self-motivated & Proactive - Adaptable & Open to Feedback - Opportunity identify Responsibilities: - Develop and execute social media strategies to grow brand awareness and engagement. - Create compelling content for social media platforms (Instagram, Facebook, TikTok, etc.) and monitor performance analytics. - Plan, schedule and develop content calendar using social media management tools to ensure consistent posting. - Assist with digital marketing campaigns, from concept to execution, to support business goals. - Run and optimised paid social media campaigns, including ad targeting, budgeting and performance tracking. - Engage with the online community, responding to comments, messages, and inquiries. - Track and analyze social media and marketing performance, adjusting strategies as needed. - Monitor competitors and industry trends, identifying opportunities for innovation and competitive advantage. - Collaborate with the team to ensure content aligns with the overall marketing strategy and brand voice. Qualifications: - Experience in social media management and digital marketing. - Proficiency in major social media platforms (Instagram, Facebook, TikTok, LinkedIn) and digital marketing tools (Google Analytics, Meta Business Suite, Hootsuite, Buffer, Canva, Adobe Creative Suite, etc.) - Strong written and verbal communication skills. - Creative mindset with the ability to generate fresh ideas for engaging content. - Basic knowledge of social media advertising (Facebook Ads, Instagram Ads, TikTok Ads) and experience in campaign management is a plus. - Analytical skills to track, measure, and optimize performance, translating data into actionable insights. - Basic editing skills for creating and refining visual content. Skills in creative media (graphic design, animation, photography, videography, or motion graphics) are a plus. - Ability to work both independently and collaboratively, managing time and deadlines effectively. - Understanding of SEO and content marketing principles to enhance social media reach and effectiveness. - Passion for digital trends and social media innovation, staying up to date with platform updates, viral trends, and best practices. Candidate Specifications: - Must be able to travel to KT2 and be flexible to move around London for content creation and events. - Must have an up-to-date smartphone and laptop for work-related tasks. Salary: - Salary based on performance, experience, skills, and attitude. - KPIs and targets will be set, with the opportunity to earn performance-based bonuses. How to Apply for All Roles: - Please send your portfolio, CV, or a brief cover letter explaining your skills, interests, and why you would love to join us. - Show us what you can bring to the team and how you align with our values of creativity, passion, and innovation.
Job Description: We are looking for an experienced Warehouse Manager to oversee our warehouse operations and ensure efficient processes. The ideal candidate will be responsible for managing inventory, supervising staff, and ensuring timely and accurate order fulfillment. Key Responsibilities: • Oversee the day-to-day warehouse operations, ensuring efficiency and productivity. • Manage inventory control, stock organization, and order processing. • Lead and supervise the warehouse team, providing guidance and training. • Ensure compliance with safety regulations and company policies. • Coordinate shipments, deliveries, and logistics with suppliers and customers. • Monitor warehouse performance and implement improvements where needed. • Maintain accurate records of stock levels, reports, and documentation. Requirements: • Previous experience as a Warehouse Manager or in a similar role. • Strong leadership and team management skills. • Excellent organizational and problem-solving abilities. • Experience with inventory management software and warehouse operations. • Ability to work in a fast-paced environment and meet deadlines. • Knowledge of health and safety regulations in warehouse operations. Benefits: • Competitive salary • Opportunities for growth and career development • Employee benefits (healthcare, bonuses, etc., if applicable) • Supportive and dynamic work environment If you are a motivated and experienced Warehouse Manager looking for an opportunity to make an impact, we’d love to hear from you! How to Apply: Please submit your resume and a brief cover letter outlining your experience and qualifications.