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Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position involves providing timely and professional support to bank associates through various channels, including phone, in-person, email, and remote tools. Key responsibilities include troubleshooting hardware and software issues, managing service requests, performing system imaging and installations, and maintaining user accounts. The role also involves coordinating with vendors, maintaining hardware inventory, and ensuring compliance with internal policies and regulatory standards. Strong communication, documentation, and customer service skills are essential, along with the ability to prioritize tasks and provide on-call support as needed across multiple locations. This role is on-site at our executive offices in Holyoke, MA. Essential Duties and Responsibilities: • Deliver Tier 1 technical support via phone, in-person, email, chat, and ticketing systems, ensuring timely and professional resolution in accordance with help desk protocols., • Accurately document all service interactions and resolutions using IT tracking software to maintain detailed support records., • Manage the full lifecycle of service requests, from initial intake to resolution and closure., • Maintain proactive communication with users to provide updates and ensure complete issue resolution, meeting SLA requirements and enhancing user satisfaction., • Promote user independence by guiding associates toward effective self-service solutions., • Diagnose and resolve routine hardware and software issues, applying standard troubleshooting techniques., • Perform remote diagnostics and support using targeted questioning and technical tools., • Escalate complex or unresolved issues to higher-level support teams in a timely manner., • Liaise with IT vendors to coordinate service and support, including hardware repairs and replacements., • Install, configure, and update hardware and software across user systems., • Maintain accurate records of the bank's hardware inventory and ensure asset accountability., • Effectively prioritize and manage multiple tasks while maintaining high attention to detail and service quality., • Provide on-site support across multiple PeoplesBank locations in Massachusetts and Connecticut as needed., • Participate in a rotating on-call schedule, delivering after-hours and weekend support for critical issues., • Respond to high-priority incidents promptly, escalating as necessary based on severity and established procedures., • Monitor system alerts and incoming requests to ensure rapid response and resolution., • Successfully complete all required annual compliance training and testing, ensuring adherence to federal, state, and banking regulations., • Other duties as assigned. Education and Experience: • Associates degree, • One+ year(s) of experience in a technical role, • Or an equivalent combination of education and experience Skills Required: • Communicates technical concepts clearly and effectively to both technical and non-technical audiences., • Delivers exceptional customer service while consistently meeting or exceeding organizational service standards., • Demonstrates strong written and verbal communication skills to support clear and effective interactions., • Maintains professionalism and patience when engaging with internal stakeholders and external vendors., • Develops a comprehensive understanding of organizational structure and the diverse needs of help desk users., • Self-motivated and goal-oriented, with a proactive approach to problem-solving and continuous improvement., • Excels in time management, issue resolution, and project coordination to ensure timely and high-quality outcomes. Certifications, Licenses and/or registrations: • CompTIA A+ preferred Computer/Technical Skills: Familiarity with Microsoft applications such as: • Windows Desktop Operating System - 10, 11, • Windows 2016 / 2019 / 2022 Server, • Active Directory, • Microsoft 365 Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel. Must have the ability to satisfy requirements to hold a driver's license and car insurance.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer conc

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer conc

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer conc

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Job DescriptionCompany Description Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values • We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with., • We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company., • We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?, • We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve., • We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.Job Description Reports To: VP of Sales/Market Leader Duties and Responsibilities: • Meets established sales quotas on monthly, quarterly, and annual basis., • Utilizes Trucordia sales and marketing tools to execute results-oriented activities such as cold calls, in-person appointments, and prospect presentations to close new business., • Acts as subject matter expert to master chosen area of focus for highest probability of long-term success., • Continually manages a book of business to support high renewal rates., • Collaborates with Client Service to analyze renewal business and place new business accounts., • Follows Trucordia sales methodologies and best practices, including proper use of Trucordia tools and sales management platform.Qualifications, • State-issued Property and Casualty or Life and Health Insurance Producer License., • 4-year Degree in Business Management, Sales, Entrepreneurship, Marketing or related area of study., • 2-5 years in an insurance sales role, • Proficiency with professional programs such as Microsoft Suite and Salesforce., • Demonstrated skills in analytics and internal/external communication. Additional Information Please see our company Benefits: • Medical, Dental, Vision, • Life Insurance and AD&D, • FSA / HSA, • Accident, • Critical Illness, • Hospital Indemnity, • Supplemental Health Insurance, • EAP, • Pet Insurance, • 11 Paid Holidays, • Flexible PTO, • 401K Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer. Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Support Specialist to deliver exceptional service to our diverse customer base. In this role, you will be the frontline representative of our company, responsible for managing inquiries, resolving issues, processing orders, and ensuring compliance within secure workflows. The ideal candidate will be a proactive problem-solver with excellent communication skills, dedicated to service excellence and adherence to internal and regulatory standards. What's In It For You? You will join a dynamic team and play an instrumental role in maintaining high customer satisfaction and loyalty across vital sectors. We are committed to your growth and will provide a structured, multi-phase onboarding and training program to equip you with the specialized product knowledge and sector-specific compliance expertise you need to succeed. • Competitive Compensation: Your pay will be offered based on several factors, including your education, work experience, work location, specific job duties, and certifications., • Comprehensive Benefits: We offer robust benefits, including health coverage and an incentive recognition bonus (all benefits are based on eligibility)., • Structured Professional Development: Benefit from a clear, 12-week onboarding process designed to transition you into an independent, high-performing specialist.Responsibilities Include:, • Deliver exceptional support across government and commercial sectors via phone, ticketing, chat, and email channels., • Navigate secure and compliant workflows, primarily in the Government sector, ensuring all interactions and data handling meet strict security and regulatory requirements., • Utilize various systems effectively, including Syteline, RingCentral, Teams, CRM, and IT ticketing systems, for communication, data entry, and order processing., • Resolve common customer issues independently and process orders accurately, paying close attention to detail in data entry., • Escalate complex cases appropriately following established procedures and collaborating with internal teams for resolution., • Represent the company with professionalism and uphold the highest service standards., • Track and work towards meeting key Performance KPIs including Customer Satisfaction (CSAT), resolution accuracy and timeliness, secure data handling compliance, and quality of calls/Purchase Orders.Skills/Qualifications, • Proven customer service experience is highly desirable., • Strong ability to learn and effectively use technical systems and tools (e.g., CRM, IT ticketing, etc.)., • Exceptional verbal and written communication skills with a focus on empathy and de-escalation., • Demonstrated attention to detail, particularly with data entry and order processing., • Ability to work within a structured, compliant environment and understand the difference between commercial and government workflows., • Proactive problem-solving skills and the ability to handle low-complexity tickets with minimal supervision after initial training.Compensation Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications. Benefits: We offer comprehensive benefits to include health and an incentive recognition bonus (all benefits are based on eligibility). Call to Action: If you are a driven individual passionate about providing unparalleled customer service and thrive in a structured, compliant, and supportive environment, we encourage you to apply today! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

If this sounds like you, we'd love to chat!.

The Customer Service Representative provides service and support from estimate phase to shipment of custom label orders. Communicate with customers, via phone and email, regarding orders, pricing,.

Ability to represent and support Big Y's culture of caring while living our Mission & Vision. Supports Big Y's Diversity, Equity and Inclusion initiatives.

We support our customers by reporting back to them our cost-savings ability when supporting and servicing them in the field.

The ideal candidate will display a drive to provide patient-centered experiences through scholarly scientific inquiry, compassion for the human spirit and mind, advocacy and education for the patient and families, and collaboration with all those who touch our patients.Be comfortable with learning n

If you love helping patients, staying organized, and being part of a fast paced, supportive team we want to meet you! You will be responsible for a key front-desk role in a busy General Surgery practice, responsible for creating a smooth and welcoming experience for every patient. Supports providers

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

If you enjoy supporting others, staying organized, and working as part of a collaborative, patient-focused team, we'd love to connect with you! In this role, you'll be responsible for accurate patient registration, co-pay collection, and appointment scheduling. You'll also provide clerical support a

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

If you love helping patients, staying organized, and being part of a fast paced, supportive team we want to meet you! You would be responsible for the accurate registration, co-pay collection and scheduling of patients within the practices.

The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding

Family?oriented, supportive, and collaborative office culture. Route calls to the appropriate departments when specialized support is needed. Support and help train new team members as the department grows.

Customer Service/Sales | Home Depot.Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about products using our tools, and provide information to customers in order t

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

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If there is no job description, only the job title is provided above.

The BSR is responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior auth

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Help customers on the phone, by email, and via chat.