Operations Manager
2 days ago
Charlotte
Reports To: Chief Dignity Officer (CDO) / Executive Director Location: Charlotte–Mecklenburg (Hybrid: Field + Administrative) Employment Type: Full-Time Compensation Range: $45,000–$50,000, plus a health insurance stipend is provided to eligible employees to support the cost of individual health insurance coverage Position Summary The Operations Manager is responsible for building, overseeing, and maintaining the operational systems, staff coordination, and administrative infrastructure that allow Project Outpour’s mobile shower and hygiene services to operate consistently, safely, and with dignity as the organization grows. Working closely with the Chief Dignity Officer, the Operations Manager owns operational accountability, including systems development, staff supervision, scheduling, payroll administration, inventory and in-kind tracking, data integrity, compliance-related processes and supports the coordination of communications workflows in collaboration with the Chief Dignity Officer. This role translates strategic direction into documented procedures, clear expectations, and reliable workflows that support both frontline execution and long-term sustainability. The Operations Manager supervises staff performance and operational compliance. This role requires sound judgment, discretion, systems thinking, and the ability to anticipate operational needs before they become service disruptions. Occasional evening or weekend work is required. This role is expected to perform all duties in alignment with Project Outpour’s Staff Expectations & Standards and dignity-centered service model. Key Responsibilities 1. Operational Systems & Infrastructure • Own the design, implementation, and maintenance of operational systems and workflows., • Develop, document, and update SOPs to support safe, consistent, and scalable service delivery., • Translate leadership direction into clear, actionable processes and role expectations., • Identify operational risks, gaps, or inefficiencies and recommend solutions., • Ensure operations align with Project Outpour’s mission, values, and dignity-centered service model. 2. Staff Supervision, Coordination & Accountability • Supervise staff performance, scheduling, and role clarity across the operations team., • Provide guidance, coaching, and corrective feedback as needed., • Support onboarding, training coordination, and staff documentation., • Lead operational communication and facilitate staff meetings as assigned., • Serve as the escalation point for operational issues identified by the Team Lead., • Maintain clear boundaries between supervision, leadership, and frontline execution. 3. Program Operations Oversight & Quality Control • Oversee operational consistency across all mobile shower locations., • Monitor adherence to SOPs, safety standards, and service quality., • Conduct operational reviews and implement improvements., • Support new service locations, pilots, or expansions by organizing logistics and systems., • Embed trauma-informed, dignity-centered practices into all operational decisions. 4. Financial, Payroll & Administrative Operations • Process bi-weekly payroll accurately and on time., • Maintain payroll records and ensure compliance with internal policies., • Track operational expenses and program-related spending., • Support budget development, monitoring, and variance tracking., • Prepare documentation for audits, reconciliations, and grant compliance., • Manage administrative and sensitive mail and correspondence. 5. Inventory, In-Kind Donations & Asset Management • Own systems for tracking hygiene supplies, equipment, and operational inventory., • Ensure donor acknowledgment and compliance processes are followed., • Oversee maintenance schedules for vehicles, trailers, and equipment. 6. Data Integrity, Reporting & Compliance • Ensure accurate and timely collection of service data across locations., • Review data submitted by Team Lead for accuracy and completeness., • Maintain data systems suitable for grants, audits, and reporting., • Support leadership with data-informed decision-making. 7. Partner & Administrative Coordination • Serve as the primary operational contact for site hosts and partners., • Coordinate logistics, schedules, and expectations with external partners., • Attend meetings or events as needed to support operations. 8. Other Duties • Perform other duties as assigned by the Chief Dignity Officer or organizational leadership, consistent with the scope and nature of the role. Required Qualifications: • 2–4+ years of experience in nonprofit operations, program management, logistics, or a related field., • Demonstrated experience supervising or managing staff, including setting expectations, providing feedback, and addressing performance concerns., • Proven ability to build, document, and manage operational systems, workflows, and SOPs., • Experience supporting or overseeing payroll, scheduling, budgets, and administrative processes., • Strong organizational skills with the ability to manage multiple priorities independently., • Proficiency with Google Workspace (Drive, Docs, Sheets) and Microsoft Office, including Excel., • Strong written and verbal communication skills., • Ability to exercise sound judgment, discretion, and problem-solving in a fast-paced, community-based environment., • Commitment to trauma-informed, dignity-centered service., • Valid driver’s license and ability to serve as a backup driver for the mobile shower unit when operationally necessary. Preferred Qualifications: • Experience working in direct-service or community-based organizations., • Familiarity with inventory systems, in-kind donation tracking, or compliance documentation., • Experience supporting audits, grant reporting, or funder requirements., • Comfort working in both field-based and administrative settings., • Experience supporting program growth, expansion, or operational scaling. Physical & Schedule Requirements: • Ability to work flexible hours, including occasional evenings or weekends., • Ability to lift up to 40-50 lbs as needed to support operations., • Willingness to be present at service sites periodically for observation, support, and quality control. What Success in This Role Looks Like • Systems reduce confusion and dependence on individuals, • Staff are supported, accountable, and aligned, • Services operate consistently without crisis management, • Compliance, payroll, and data are accurate and timely, • Growth happens without mission drift