Automotive Service BDC Receptionist
20 days ago
Phillipsburg
Job DescriptionJob Description: About Madison HondaMadison Honda is a reputable automotive dealership committed to delivering exceptional customer service and quality vehicles. We provide comprehensive training, competitive compensation, and a professional working environment for career growth in the automotive industry.Job DetailsSalary: $13 to $17 per hourJob Type: Full TimeLocation: Phillipsburg, NJ 08865Position SummaryThe Automotive Service BDC Receptionist plays a vital role by managing inbound and outbound customer calls to schedule sales and service appointments. This position requires excellent communication skills, a courteous phone manner, and the ability to follow established scripts to enhance customer satisfaction and drive appointment bookings.Primary ResponsibilitiesAnswer all incoming calls according to provided scripts and schedule sales or service appointmentsMake outbound calls to customers for appointment scheduling and follow-upsLog customer comments and update customer information in the databaseSchedule follow-up contacts when appointments are not madeConfirm and reschedule no-show appointments as neededCoordinate with Sales and Service departments to track appointment resultsGenerate and send letters, postcards, and emails following predetermined timelines for customer follow-upsRespond to website customer requests and contact internet leads via phone and emailNotify relevant departments when appointments are scheduledAssist with additional duties as assignedMeet or exceed monthly performance goalsWork HoursThis is a full-time position with hours aligned to business needs. Specific shift details will be provided during the hiring process.Equal Opportunity EmployerMadison Honda is an Equal Opportunity Employer and maintains a drug-free workplace. Job Requirement:QualificationsHigh school diploma or equivalent requiredExperience in telemarketing, customer service, automotive, or business development is highly preferredFamiliarity with scripts, power tracks, or similar customer contact processesProfessional, enthusiastic, and friendly demeanor as the first point of customer contactExcellent verbal and written communication skillsAbility to communicate effectively with management and team membersOrganized, self-motivated, and able to multitask in a fast-paced environmentStrong time-management and prioritization skillsProficient with Microsoft Word and general computer/data entry skills preferred WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!