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  • Customer Service Manager
    Customer Service Manager
    6 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners. Key Responsibilities: • Manage and supervise daily customer service operations and support the customer service team., • Handle customer enquiries, complaints, and service requests professionally and efficiently., • Develop and maintain strong relationships with trade customers, suppliers, and business partners., • Monitor customer orders, deliveries, returns, and after-sales support., • Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations., • Maintain accurate customer records and service documentation., • Review and improve customer service procedures and operational processes., • Monitor team performance and provide guidance, training, and support where required., • Prepare service reports and assist management with operational improvements. Requirements: • Previous experience in customer service management or a similar supervisory role., • Strong communication and problem-solving skills., • Ability to manage customer relationships and resolve service issues effectively., • Good organisational skills with the ability to manage multiple priorities., • Experience working with internal teams and external business partners.

    Immediate start!
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  • Warehouse Manager
    Warehouse Manager
    18 days ago
    £41700–£50000 yearly
    Full-time
    Tipton

    Warehouse Supervisor Skilled Worker Visa Compliant Position Details Job Title: Warehouse Supervisor SOC Code: 1242 – Managers in Storage and Warehousing Department: Warehouse & Logistics Location: United Kingdom Employment Type: Full-Time, Permanent Working Hours: 40 hours per week Salary: £41,700 per annum (or the applicable minimum salary and going rate in force at the time the Certificate of Sponsorship is assigned) Reporting To: Operations Manager / Logistics Director Job Purpose The Warehouse Supervisor is responsible for managing the day-to-day warehouse operations, ensuring the safe, efficient, and compliant receipt, storage, inventory control, and dispatch of goods. The post holder will supervise warehouse personnel, implement operational procedures, maintain stock accuracy, and ensure compliance with UK health and safety legislation and company policies. Key Duties and Responsibilities • Supervise all daily warehouse activities., • Plan and coordinate inbound and outbound deliveries., • Allocate duties and monitor warehouse staff performance., • Ensure accurate receiving, storage, picking, packing and dispatch of products., • Maintain inventory accuracy through regular stock counts and reconciliation., • Operate and improve warehouse management systems., • Monitor key warehouse performance indicators., • Investigate stock discrepancies and implement corrective actions., • Ensure compliance with Health and Safety at Work legislation., • Conduct warehouse safety inspections and risk assessments., • Ensure proper use of warehouse equipment and PPE., • Coordinate vehicle loading schedules with transport operations., • Monitor warehouse security procedures., • Produce warehouse performance and inventory reports., • Train, coach and develop warehouse employees., • Conduct staff inductions and performance reviews., • Support recruitment and workforce planning., • Assist with operational budgeting and cost control., • Maintain document retention and audit records., • Liaise with suppliers, customers and transport providers to ensure efficient service delivery. Person Specification Essential • Minimum Level 3 qualification or equivalent experience in warehousing or logistics., • Experience supervising warehouse operations., • Knowledge of inventory control systems., • Experience using Warehouse Management Systems (WMS)., • Good understanding of UK Health & Safety regulations., • Strong leadership and organisational skills., • Good written and spoken English., • Ability to analyse warehouse performance data., • Competent with Microsoft Office applications. Desirable • Forklift certification., • IOSH or NEBOSH qualification., • Experience within freight transport or heavy cargo operations., • Knowledge of customs or logistics documentation. Skills • Leadership, • Team Management, • Inventory Control, • Warehouse Operations, • Health & Safety Compliance, • Logistics Coordination, • Problem Solving, • Planning & Scheduling, • Report Writing, • Communication Main Responsibilities The successful employee will: • Manage warehouse operations efficiently., • Supervise warehouse employees., • Ensure stock accuracy., • Maintain warehouse security., • Improve operational efficiency., • Deliver excellent customer service., • Ensure compliance with UKVI sponsor requirements where applicable., • Maintain accurate operational records for audit purposes. Performance Measures • Stock accuracy maintained above company target., • On-time dispatch performance., • Warehouse productivity., • Health and safety compliance., • Inventory loss reduction., • Staff performance and attendance., • Customer satisfaction. UKVI Skilled Worker Compliance This role has been designed as a genuine vacancy suitable for sponsorship under the Skilled Worker route. The successful applicant will: • Be employed under a genuine contract of employment., • Receive at least the applicable minimum salary and the relevant going rate in force at the time of sponsorship., • Perform duties consistent with SOC Code 1242 – Managers in Storage and Warehousing., • Work the contracted weekly hours specified on the Certificate of Sponsorship., • Be subject to AAHS3 LTD's attendance, right-to-work, and sponsor compliance procedures.

    No experience
    Easy apply
  • Online sales Executive
    Online sales Executive
    10 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are a well-established builders’ merchant supplying a wide range of building materials, timber, tools, landscaping products, and construction supplies to trade and retail customers. We are looking for a motivated and customer-focused Online Sales Executive to join our growing team. Key Responsibilities • Promote and sell the company’s range of building materials and merchant products through online sales channels., • Respond promptly to customer enquiries via email, website, telephone, and social media., • Prepare quotations, process customer orders, and follow up to secure sales., • Build and maintain strong relationships with trade and retail customers., • Identify new business opportunities and contribute to achieving sales targets., • Coordinate with warehouse and delivery teams to ensure accurate and timely order fulfilment., • Maintain accurate customer information and sales records using the company CRM system., • Deliver excellent customer service and resolve customer enquiries professionally. Requirements • Previous experience in sales, customer service, or builders’ merchant sales is desirable., • Strong communication and negotiation skills., • Good IT skills and confidence using CRM systems and Microsoft Office., • Excellent organisational skills with the ability to manage multiple tasks., • A proactive approach with a strong focus on customer satisfaction and achieving sales targets.

    Immediate start!
    Easy apply
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