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Responsibilities About the team Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Support Center (SSC) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SSC is looking for a regional/country service delivery leader to manage our service delivery on a day-to-day basis and drive continuous improvement together with inhouse teams and BPO suppliers. Roles & Responsibilities • Establish effective escalation SOP & process and guidelines., • Manage seller and creator enquiries escalated by internal stakeholders teams through the oncall ticket system., • Identify the root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service., • Promptly escalate critical/ high-risk cases to the appropriate authority., • Monitor the execution of improvement plans to ensure the oncall team is meeting all performance-related metrics (e.g. CSAT, SLA), • Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations., • Partner with QA & Training Program Manager to coach the oncall service team agents on escalation case studies., • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall seller and creator experience and confidence in TikTok e-commerce., • Identify areas of opportunities to improve performance, work with oncall service and operation leader to develop a comprehensive improvement plan., • Work with the SOP, product operations, project management, QA, Education and Policy teams to optimize oncall products/systems, new and existing processes., • Work with the GNE enforcement cross-functional teams to identify collaboration opportunities and share feedback and insights., • Lead and facilitate effective communication between orgs, functions and teams, by building strong partnerships, moving between communication styles, developing clear and transparent communication related to programs and processes. Qualifications Minimum Qualifications • BA/BS degree or equivalent practical experience., • Experience creating escalation process or handling escalation cases., • Experience building, managing and influencing relationships with internal stakeholders. Preferred Qualifications • Experience in the eCommerce industry is a plus., • Experience in Quality Assurance under customer service environment is a plus., • Detail oriented, experience with KPIs and quality, • QA in a customer service environment, • Problem solver, data driven, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards)., • Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job title: Safety Director Team: Safety Reporting to: Managing Director, First Rail Date: November 2025 Purpose & Objectives • To lead the strategic development and operational delivery of safety and security management across all of FRH., • The Safety Director oversees FRH's DfT and Rail Services businesses ensuring compliance with UK H&S / rail / security legislation., • The Safety Director is responsible for ensuring compliance with UK H&S / rail / security legislation in Open Access., • The Safety Director will promote and drive a proactive safety culture, safeguarding the wellbeing of passengers, colleagues, and the public with the business executive teams., • Safety / security risk management using available tools and horizon scanning to ensure the business is aware of risks, and mitigations are in place., • This role acts as the Safety Director for FRH's Open Access businesses., • This role is pivotal in driving continuous improvement in safety and security performance and risk mitigation across our businesses. Key Accountabilities Safety Strategy & Leadership • Oversee the development and implementation of the rail businesses safety and security strategies, provide advice, guidance and challenge where required., • Implementation of proactive safety culture initiatives / campaigns covering key risk areas for operations, colleagues and customers, specifically within Open Access., • Model visible safety and security leadership, engaging with colleagues across the business / businesses., • Report safety performance, risks, and strategic priorities to the executive leadership team., • Lead internal safety meetings as required, setting up short-term working groups as the need arises., • As and where required participate in bid work, projects and the set up new businesses (i.e. for open access, applying for a new Safety Certificate, leading the Safety Validation process and all this entails)., • Engage with stakeholders both within FRH / FG and the wider industry such as RDG, RSSB and ORR. Regulatory Compliance • Assure the businesses are compliant with UK H&S and rail safety and security regulations (e.g., ORR, ROGs, RSSB standards)., • Maintain and update FRH's safety management systems, policies, procedures and legal register, as required., • This role along with the Strategic Safety Support Manager will receive notifications of any accidents / incidents within the FRH businesses., • Assuring external safety audits are undertaken as and when required., • Provide assurance to the FRH executive team that the businesses are completing actions from investigations, audits etc in a timely manner. Risk Management & Incident Response • Provide advice, guidance and challenge where required to the businesses following significant incident / accidents / near miss events., • Work with the Compliance team to ensure the FRH safety risk register is maintained up to date., • Working with HR ensure suitable safety training is available for those that need it e.g. Strategic Safety Management, DSE, First Aid training, Emergency Response etc. Performance Monitoring • Monitor safety KPIs, trends, and report findings from the businesses, as well as reviewing these directly with the businesses where required, assessing them against industry peers., • Work with the businesses to set safety KPIs., • Use data-driven insights to inform safety improvements., • Use available data to assess the safety culture of the businesses, identifying where culture is strong and how this can be transferred, as well as where there are opportunities to improve., • Provide reports as required for both FRH and FG meetings, these include but are not limited to REM, BRM, RBC etc., • With the Strategic Safety Support Manager undertake deep dives into safety trends. Stakeholder Engagement • Liaise with regulatory authorities, emergency services, and industry partners., • Represent the organisation in rail safety forums., • Work cross-functionally to ensure safety and security is embedded within the business / businesses., • As and when required liaise with Rail Transportation Claims Ltd on rail accidents affecting FRH / FG. Person Specification Education & Qualification • Must have NEBOSH Diploma, or equivalent safety qualification., • Must have been in a senior safety related role for at least three years., • Excellent communications skills, with the ability to interpret and explain complex safety legislation and guidance., • Must be a team player., • Must have good interpersonal skills., • Strong safety leadership skills, with the ability to take people on the journey., • High level of attention to detail., • Experience of writing bids and applying for ORR safety certification would be advantageous., • Ability to determine how decisions impact the bigger picture and any potential issues Direct Reports: 3 Strategic Safety Support Manager Head of Safety, Security & Sustainability, Open Access Head of Operational Safety, Open Access First Rail competencies This section contains the level of competency required to carry out this role, as per the First Rail Holdings Competency Framework - please refer to the framework for more information. Competency Level (1-3, with 3 being highest) Leadership/Management - 3 Strategic Thinking - 3 Impact and Influence - 3 Creative and Analytical Thinking - 3 Problem Solving and Decision-Making Skills - 3 Communication - 3 Change & Adaptability/Flexibility - 3 Building Partnerships & Customer Focus - 3 Planning and organising - 3 Continuous Improvement - 3 Teamwork - 3 About First Rail Holdings The First Rail team is one of the most experienced in the industry; we run every type of train service – long distance, regional, commuter and sleeper services. We have two franchises – Avanti West Coast (AWC) and Great Western Railway (GWR) plus our open access passenger services, Hull Trains and Lumo. We also operate Tramlink in Croydon on behalf of Transport for London and Heathrow Express with Heathrow Airport. In addition to our Train Operating Companies (TOCs), First Rail includes: First Rail Holdings – a number of specialist teams such as finance, property, IT and human resources, all of which provide expertise and support to the rail division. First Customer Contact Centre (FCC) in Sheffield, delivering a huge range of support services for our passengers, from handling group bookings, ticket sales and requests for travel assistance to managing complaints and customer compensation claims; First Rail Consultancy – providing specialist services across the public transport sector, particularly in the rail industry, ranging from commercial, customer experience, human resources, marketing, and programme and project management to bid writing, analysis, engineering, operations, and performance and planning; Evo-rail – supplying data connectivity solutions for the international rail market; and Mistral Data – supplying innovative data analytic systems for the rail market. FirstGroup's values Committed to Customers Supportive of each other Accountable for performance Dedicated to safety Setting the highest standards Location: First Rail Holdings Ltd, 8th Floor, The Point, 37 North Wharf Road, London, E2 1AF FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Manager, Process and Controls – Internal Audit Insurance At EY, our Internal Audit & Controls team provides confidence to our clients and their stakeholders through the rigorous independent assessment of process and controls. This is done through the appropriate use of internal audit and controls skills, building strong relationships, coupled with industry insight in the Financial Services market. We have an unparalleled understanding of the evolving requirements and expectations of Internal Audit. EY is the only professional services firm to have supported the development of the UK CIIA FS Code in 2013, and the 2017 and 2024 refresh. The opportunity We are in the process of continuing to build our ever-growing Financial Services Internal Audit & Controls practice and are looking for driven professionals with a strong background in Financial Services Internal Audit & Controls. This role offers exceptional opportunities for personal growth and advancement, enhancing your wider business knowledge, and to build internal and external relationships across disciplines and borders. Candidates must have experience of working in internal audit, risk and / or controls projects either as an internal auditor / advisor at a professional service firm and / or within an in-house Internal Audit function within industry. In addition, disruptive technology including Artificial Intelligence and ensuring internal controls continue to provide value, is driving a need to focus even more on how technology supports, underpins, and disrupts the way in which an organisation operates. As a result, we are looking for individuals who are willing to help drive the industry forwards on ‘the future of Internal Audit & Controls.’ Your Key Responsibilities EY’s Internal Audit & Controls team works with clients to provide assurance that an organisation’s business activities are operating effectively in addressing these challenges. This is done through the appropriate use of audit skills coupled with industry insight in the Financial Services industry. As part of the FSO Consulting team you will manage and work on teams with responsibility for building client relationships, and ensuring the overall execution of projects, under the guidance and direction of Senior Managers, Directors and Partners. Join us and you'll work on challenging projects and accelerate your career within a supportive team. You'll also be introduced to career challenges that will take you into exciting new professional territory. Your goal will be to help clients achieve their potential - and you can expect to do the same. As part of a supportive team, you'll have every opportunity to progress and build knowledge that will make a difference to your entire career. Skills And Attributes For Success. • Planning and delivering internal audit and controls engagements that meet clients’ needs and expectations., • Managing day-to-day client relationships and expectations by delivering value and providing knowledge and insight for improving their business., • Ensuring client deliverables meet with internal Service Quality Standards and are ready for Partner review., • Maintaining active communication with both partners/directors and clients to manage expectations and ensure client satisfaction., • Understanding our service offerings and actively identify opportunities to better serve clients., • Assisting partners/directors with generating new business opportunities and building client networks and relationships., • Contributing to Thought Leadership articles published internally and externally., • Contributing to people initiatives including recruiting, retaining and training colleagues., • Assisting partners/directors with the development of client proposals and engagement contracts, • Overseeing and coaching junior colleagues To qualify for the role you must have some or all of the following: • Strong academic record with a professional qualification being advantageous., • Ideally 5-6 years track record of delivering controls, risk, regulatory or internal audit assessment reviews in practice or across financial services industry., • Solid understanding and experience of regulation and compliance hot topics in the financial services sector., • Experience of performing reviews against regulatory requirements and expectations, • Good understanding and experience of using standard IT platforms and software packages, such as Microsoft Word, PowerPoint, Excel, SharePoint and Outlook., • Be an effective communicator and able to deal with outward-facing client management on projects., • Be able to support, coach and mentor more junior members of the team to build the wider skill set of the team., • Be commercially savvy and able to collaboratively engage in discussions on future market trends and what this may mean for our clients., • Be a problem solver; tailoring what you have learnt from your experiences to date to different client problems to help design and implement the solution. What We Look For • We are looking for highly motivated and professional candidates who are excited by the opportunity to help us develop and grow a team of high performing consultants., You will further add to the continued success of our Internal Audit & Controls practice, and you are excited about helping our clients improve the way they operate., • Being a strong team player is important as well as someone who is happy to work flexibly on different clients and different engagements., • We are a diverse and inclusive team; our working styles are flexible and are supportive in allowing for everyone to work in a way that meets their needs. We use technology effectively in our work to enable easy transition between office and home working where appropriate to your style. What Working At EY Offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next., • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way., • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs., • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It’s Yours To Build. Apply now. Manager, Process and Controls, Insurance At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. Our Internal Audit & Controls team provides confidence to our clients and their stakeholders through the rigorous independent assessment of process and controls. This is done through the appropriate use of internal audit skills, building strong relationships, coupled with industry insight in the Financial Services market. We have an unparalleled understanding of the evolving requirements and expectations of Internal Audit. EY is the only professional services firm to have supported the development of the UK CIIA FS Code in 2013, and the 2017 and 2024 refresh. The opportunity We are in the process of continuing to build our ever-growing Financial Services Internal Audit & Controls practice and are looking for driven professionals with a strong background in Financial Services Internal Audit & Controls. This role offers exceptional opportunities for personal growth and advancement, enhancing your wider business knowledge, and to build internal and external relationships across disciplines and borders. Candidates must have experience of working in internal audit, risk and / or controls projects either as an internal auditor / advisor at a professional service firm and / or within an in-house Internal Audit function within industry. Insurance experience is preferred and advantageous. In addition, disruptive technology including Artificial Intelligence and ensuring internal controls continue to provide value, is driving a need to focus even more on how technology supports, underpins, and disrupts the way in which an organisation operates. As a result, we are looking for individuals who are willing to help drive the industry forwards on ‘the future of Internal Audit & Controls.’ Your Key Responsibilities EY’s Internal Audit & Controls team works with clients to provide assurance that an organisation’s business activities are operating effectively in addressing these challenges. This is done through the appropriate use of audit skills coupled with industry insight in the Insurance industry. As part of the FSO Consulting team you will manage and work on teams with responsibility for building client relationships, and ensuring the overall execution of projects, under the guidance and direction of Senior Managers, Directors and Partners. Join us and you'll work on challenging projects and accelerate your career within a supportive team. You'll also be introduced to career challenges that will take you into exciting new professional territory. Your goal will be to help clients achieve their potential - and you can expect to do the same. As part of a supportive team, you'll have every opportunity to progress and build knowledge that will make a difference to your entire career. Skills And Attributes For Success. • Planning and delivering internal audit and controls engagements that meet clients’ needs and expectations., • Managing day-to-day client relationships and expectations by delivering value and providing knowledge and insight for improving their business., • Ensuring client deliverables meet with internal Service Quality Standards and are ready for Partner review., • Maintaining active communication with both partners/directors and clients to manage expectations and ensure client satisfaction., • Understanding our service offerings and actively identify opportunities to better serve clients., • Assisting partners/directors with generating new business opportunities and building client networks and relationships., • Contributing to Thought Leadership articles published internally and externally., • Contributing to people initiatives including recruiting, retaining and training colleagues., • Assisting partners/directors with the development of client proposals and engagement contracts, • Overseeing and coaching junior colleagues To qualify for the role you must have some or all of the following: • Strong academic record including at least a 2.1 classified degree or equivalent, a professional qualification would be advantageous., • Ideally 5-6 years track record of delivering controls, risk, regulatory or internal audit assessment reviews in the insurance industry., • Good understanding of the insurance industry and the role of key functions within an insurance company and/or broker, including:, • Front Office – Marketing & Financial Promotions, Sales & Distribution, Claims Management, and Complaints Management., • Middle Office – Underwriting & Pricing, Product Development and Governance, Underwriting Operations, Policy Operations, Claims, • Processing, Reinsurance & Risk Transfer, and Billing & Collection, • Back Office – Finance, Actuarial, Capital, Strategy, Risk, Governance, Legal, Compliance, Information Technology, Human Resources, Procurement, and Regulatory Affairs., • Solid understanding and experience of regulation and compliance hot topics in the Insurance sector., • Experience of performing reviews against regulatory requirements and expectations, • Good understanding and experience of using standard IT platforms and software packages, such as Microsoft Word, PowerPoint, Excel, SharePoint and Outlook., • Be an effective communicator and able to deal with outward-facing client management on projects., • Be able to support, coach and mentor more junior members of the team to build the wider skill set of the team., • Be commercially savvy and able to collaboratively engage in discussions on future market trends and what this may mean for our clients., • Be a problem solver; tailoring what you have learnt from your experiences to date to different client problems to help design and implement the solution. The Exceptional EY Experience. It’s Yours To Build. Apply now.

Job Title: Customer Care Advisor – German & English Speaking Reporting to: Customer Care Supervisor Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As a Customer Care Advisor, you are the voice of ME+EM. You will deliver a warm, personalised, luxury-level service across all channels, ensuring every customer feels valued, supported. You will resolve queries with efficiency and empathy, create seamless experiences, and uphold our brand values through every interaction. From styling guidance to order resolutions, you will enhance the customer journey and play a vital role in strengthening loyalty and long-term engagement Responsibilities Deliver Luxury Service • Provide outstanding support across phone, email, live chat and social channels in both German and English., • Resolve customer queries with ownership and confidence, aiming for first-contact resolution., • Manage complex situations — late deliveries, incorrect or damaged items, complaints — with professionalism and care., • Offer personalised styling advice, fit guidance and product recommendations tailored to our diverse customer base., • Support VIP, staff and Friends & Family orders, ensuring a seamless and premium experience., • Build strong knowledge of our collections, fabrics, fit and care., • Stay informed through store visits, fit sessions, lookbooks and internal briefings., • Process orders, refunds, exchanges and replacements with accuracy., • Track deliveries and proactively support customers with courier updates., • Maintain precise customer records in line with GDPR and internal standards., • Keep up to date with internal comms, SOPs and system changes., • Work closely with Retail, Torque, Harper Concierge and internal teams to support seamless daily operations., • Share customer insights to help improve product experience, processes and website UX., • Uphold ME+EM’s luxury service standards in every interaction., • Remain calm, warm and accurate during busy or fast-paced periods., • Represent the brand with pride and embody ME+EM’s values. Skills • Fluency in German and English is essential., • A genuine passion for luxury customer service and delivering memorable experiences., • Excellent communication skills with warmth, empathy and a polished written tone., • Strong styling instinct or enthusiasm to develop collection and product knowledge., • Highly organised, efficient and confident multitasking across systems., • Solution-focused, calm under pressure and resilient during peak trading periods., • A collaborative team player with a positive attitude and continuous improvement mindset., • Exceptional attention to detail, especially when managing customer data and orders. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

At Toyota Financial Services UK, we set the benchmark for customer service in our industry. Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey. Our promise is simple: “Customers for Life.” This commitment drives everything we do, ensuring every interaction is exceptional and every customer feels valued. We are now seeking a customer-focused, strategic leader to help us shape the future of service excellence and take our customer experience to the next level. The Role: You’ll take the lead in shaping and driving our customer operations, overseeing both in-house and outsourced teams of around 100 talented professionals. Your remit spans three critical areas: Customer Outcomes (recoveries and collections), Customer Relations (complaints), and Customer Experience (customer services). This is a high-impact role where strategic leadership meets operational excellence—your decisions will directly influence how we deliver exceptional experiences and positive outcomes for every customer. We’re looking for an inspiring leader who can energise and engage teams while driving exceptional results. You’ll bring proven experience in Financial Services, particularly in collections and recoveries, combined with a strong track record of leading strategic transformation and delivering operational excellence. Could this be you? A bit about the Department: The department has 3 distinct operations within it: Customer Experience – in-life customer enquiries / support; Customer Outcomes – collections management activity Customer Relations – complaint management / resolution. The team support our customers through a range of communication channels ranging from telephony, emails and occasional postal communications through to mobile apps, live chat and chat bots. What you'll be doing? • Lead the Customer Services department through a wider customer growth strategy, ensuring all of our customers can access support on a 24/7 basis in line with consumer expectations., • Take ownership and delivery of the resourcing, working practices, systems and controls required to underpin the department and align with our regulatory obligations., • Maintain current and any future Key Performance Indicators across all the business operations within the department including regular reporting., • Build on the existing communication channels to ensure the department can effectively meet the customer demand whilst driving efficient operating practices for the business and drive the customer self-service proposition., • Continuously monitor operational performance and customer expectations, identifying emerging trends and recommending and implementing the appropriate countermeasures to address., • Contributing to the development and implementation of the holistic Toyota UK Customer Experience strategy, in conjunction with other Toyota UK entities., • Responsibility for ensuring that the principals and culture of Consumer Duty are embedded within the team to deliver good customer outcomes., • Take overall responsibility for the performance and management of our outsourced call centre activity, • Management of the Customer Services budget, ensuring all expenditure is approved in accordance with budget and governance structure., • Lead on our close working relationship with the other Toyota UK group business Customer Service leaders attending our group wide Customer Service board meetings., • Management oversight of all external supplier relationships involved in the end-to-end customer experience being delivered within the Customer Services operation. Requirements: Essential: • Financial Services industry background, • Strong knowledge and experience from collections, recoveries, arrears, • Customer focused, a strong emphasis on the customers journey, • Experience working in a highly regulated environment, • A strong understanding and knowledge of Consumer Duty and FCA regulations, • A strong understanding Regulatory Compliance - full landscape, • Strong strategic, transformation and implementation experience, focused on future solutions for the business area Essential Skills & Behaviours: • Outstanding organisational and leadership abilities, • Excellent interpersonal and public speaking skills, • Strong decision making and problem solving ability, • High intellect with the presence and charisma to operate and work with all levels of staff, • Strong analytical skills and financially astute, • High level of ethics and integrity, • Proactive, energetic, pragmatic and driven, • Comfortable in taking personal responsibility and accountability Benefits: • At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:, • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice., • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars, • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)., • Generous annual leave of 25 days which increases with service and holiday purchase option, • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service, • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services, • Employee Assistance Program, • Eye tests, • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy, • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion., • Dress for your day policy to make you feel comfortable at work, • Eco HQ, free parking & restaurant, • Two volunteering days per year, • Reward gateway voucher discounts, • Flexible working scheme and we welcome flexible working conversations at interview, • Regular 121s with your manager, a personal development review (PReview) each quarter, • A wide range of learning & development opportunities including Linked In Learning courses, • £250 contribution towards you learning something new outside of work, • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process: At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: • Providing a copy of interview questions before the interview, • Organising a time and location that best suits you, • Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: • Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing., • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients., • Disseminate drug information either verbally or by written correspondence., • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected., • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses., • Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant., • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals., • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support., • Medical Writing, • On-call responsibilities on an as assigned basis., • All other duties as assigned. EXPECTATIONS OF THE JOB: • Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre., • Place of Work: Home Office or European Hub Office, • Hours: Europe working hours between 8am-6pm CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu., • Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary., • Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: • The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required., • Education: Life Sciences or healthcare degree or equivalent, • Experience and/or Training: Strong clinical background and excellent verbal/written communication skills., • Language: English C1 level is obligatory. In addition to mother tongue fluency in French is essential., • Strong translation skills. PREFERRED QUALIFICATIONS: • Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,, • Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing., • Language skills: fluent English along with Native French., • Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent., • Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude., • Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate., • Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter

Job Description The Peninsula London is pleased to announce that we are seeking a Coordinator/ Order Taker to work in our Room Service department. This service is critical to the success of any guest experience, providing unobtrusive yet high levels of dining service within the guests’ private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that Room Service can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels. • An exceptional opportunity to join our high-profile flagship hotel in London, • Market-leading remuneration, service charge, and attractive benefits, • Join our award-winning group, working alongside a highly experienced team Key Accountabilities • Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally with the support of the supervisors and managers., • Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service., • Have exceptional menu knowledge with special focus on preferences and allergens. Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations., • Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place., • Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability., • Attend and participate at all scheduled meetings and trainings. General Requirements • Prior experience in similar role within a Luxury Environment., • Good knowledge of food and beverage., • Friendly and positive., • Excellent time management and organization, and highly adaptable., • Flexibility and capability of working under pressure. At The Peninsula London, We Look After • Your financial wellbeing:, • Excellent salary package, • Generous service charge distributed equitably to all colleagues, • Life Insurance, • Enhanced company contribution on pension plan Your Medical Care • Medical cash plans including optical and dental coverage, • Enhanced maternity and paternity leave plan Your Daily Health Routine • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room, • Colleague restaurant with healthy and balanced 24/7 food offerings, • On-site occupational health and safety nurse and wellbeing education sessions Other Perks • High street and online shopping discounts, • Rewards and recognition initiatives, • Dry cleaning for uniforms and work attire We are delighted to receive your CV and will liaise with suitable candidates directly.

In this key position, you will lead a team managing our compliance with regulatory and legislative requirements, primarily across UK group. We’re looking for an experienced Head of Compliance & Regulation to lead specialist teams covering Industry Regulation, KYC, Trading/Financial Reporting, and Policy & General Compliance. You will oversee team performance, development, and delivery of key regulatory obligations across UK/EU energy markets. In this senior role, you’ll guide the business on compliance matters including Anti-Corruption, Competition Law, Modern Slavery, and AML, while managing emerging regulatory changes and associated business risks. You’ll act as a main contact for external bodies such as Ofgem, DESNZ, Energy UK, and industry code administrators, ensuring timely and accurate regulatory submissions (RO, FiT, TRAS, GSOP, complaints, RFIs, etc.). You will support audits, contribute to internal governance forums, prepare senior management reporting, and be a voting member of SEBL OpCo and SEBL RMC. The role also involves approving counterparty contracts, KYC sign-offs, and hospitality declarations in line with internal policies. If you’re a proactive leader with deep knowledge of energy regulation and a passion for strong compliance culture, we’d love to hear from you. What skills/experience do I need to be successful? • Proven experience managing a regulation and compliance function in the UK Energy Industry;, • Outstanding stakeholder management skills. What sets us apart? • Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale., • Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here., • Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation. What happens next? Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you. Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further. Check out all our current open positions Our privacy policy is here

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: • One of the UK’s newest unicorns with a team of just over 600 people, • Among the fastest-growing tech companies in the UK, • Profitable since 2017, • Backed by top investors including Balderton Capital and Goldman Sachs, • Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to • Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1, • Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo, • Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting The Role We’re looking for a hands-on Data Analytics Manager to lead the development and delivery of reporting and analytics across our Operations teams (Customer Service, Financial Support, Fraud, FinCrime, Complaints, and QA). This role is critical in ensuring operational performance is measured accurately, regulatory requirements are met, and leadership has the insights they need to act fast. You’ll manage one Senior Analyst (with future headcount potential), and be the go-to person for MI infrastructure—building scalable data models, streamlining reporting pipelines, and consolidating multiple data sources into a unified operational reporting layer. What You’ll Do • Own MI Infrastructure, • Design and maintain robust DBT models and SQL pipelines to transform raw data into accurate, timely, and usable reporting layers., • Ensure consistent metric definitions and a single source of truth across all operational reporting., • Reporting & Dashboarding, • Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions., • Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc., • Ensure reports are timely, trusted, and action-oriented., • Data Consolidation & Integrity, • Consolidate disparate datasets from multiple systems to support holistic operational oversight., • Proactively identify and resolve data discrepancies, inconsistencies, or quality issues., • Team Management & Development, • Manage and mentor a Senior Analyst, reviewing output quality and helping to prioritise delivery., • Define scalable processes to support future MI team growth., • Stakeholder Engagement, • Act as the primary MI point of contact for the COO and senior leadership, responding to ad hoc data requests and proactively proposing improvements. Must-Haves • 3+ years working in BI/MI or analytics roles, with experience in SQL-heavy, reporting-centric environments., • Expert-level SQL and hands-on experience with Python and ideally DBT, • Experience building and maintaining data models and reporting infrastructure., • Strong understanding of data integrity, version control, and metric standardisation., • Excellent communication skills for working with both technical and non-technical stakeholders., • Experience mentoring or managing analysts. Desirable • Exposure to operations, collections, fraud/fincrime, or complaints data., • Familiarity with Superset/Preset or similar modern dashboarding tools., • Experience in regulated environments or with regulatory reporting. Interview Process • Intro Call (30 mins), • Take-home SQL + DBT Task (2 hours), • Task Debrief (45 mins-1 hour), • Final Chat with COO & CRO (1 hour) Life at Lendable • The opportunity to scale up one of the world’s most successful fintech companies., • Best-in-class compensation, including equity., • You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas., • Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday., • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance, • We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London Check out our blog!

A prestigious London workspace is seeking a Front of House Manager to deliver an exceptional member experience for a single financial services client. This role offers the opportunity to set the standard for workplace hospitality within a design-led, flexible office environment that promotes wellbeing, productivity, and connection. You will lead a dedicated team, shape workplace culture, and ensure every interaction and detail is flawlessly delivered in an environment designed to help people thrive. What You Will Do • Oversee daily front of house operations, maintaining exceptional standards across reception and communal areas., • Lead, motivate, and develop the Member Experience team through clear objectives, regular one-to-ones, training, and feedback., • Partner with the General Manager on recruitment, inductions, probation reviews, and appraisals to build a high-performing team., • Build strong member relationships by understanding business needs and consistently exceeding expectations., • Uphold company policies, procedures, and brand standards, acting as a senior presence when management is absent., • Manage amenity stock levels, ordering, and deliveries within budget., • Coordinate with wider teams to deliver weekly and monthly operational tasks on time., • Ensure prompt, thoughtful handling of member requests and meeting room services., • Liaise with facilities, maintenance, and cleaning teams to maintain presentation standards and health & safety compliance. What you will bring? • Proven experience in hospitality environments serving corporate clients, with a strong focus on exceptional service delivery., • Experience leading or supervising teams, including performance management, training, and ongoing development., • Excellent verbal and written communication skills, with the ability to engage confidently at all levels., • Strong organisational skills with the ability to manage priorities and maintain attention to detail in fast-paced settings., • A customer-focused approach developed through front of house or similar service-led roles., • High standards of professionalism, integrity, and personal presentation., • Experience handling administrative and financial processes, including billing queries, purchase orders (e.g. SAP), petty cash, and budget monitoring., • Confident working cross-functionally, particularly with facilities teams, to maintain building standards., • Skilled in handling complaints sensitively and escalating issues appropriately., • GCSEs or equivalent qualifications suitable for customer-facing roles. If this sounds like you, apply today! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Our front of house teams facilitates the memorable hospitality experiences that our hotel guests and VIPs expect of The Ned We have an opportunity for an experienced and dynamic Front of House Manager to lead our front office and guest relations operations, ensuring a seamless and slick experience throughout. Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively atmosphere. Our Guest Relations team are a constant warm presence around the operation and are the faces of outstanding hospitality for our VIPs during their visit or stay. Do you want to join one of the best places to work in hospitality? What’s the role? Front Office Manager About The Ned: The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms. Reporting into the Head of Rooms Operations and as the leader of both the Front Office and Guest Relations Team you will: • Lead the day-to-day reception and guest relations operations, leading your teams to be the ambassadors of outstanding hospitality for our hotel guests and VIP’s, • Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest, • Lead all people tasks - including team recruitment, development and performance chats, onboarding new starters, • Closely monitoring commercial performance, you’ll provide direction and strategy to protect and drive profitability, including rota creation, expense control, forecasting, upselling, annual budgeting process and month end performance analysis, • Maintain strong relationships between departments, enabling and encouraging your managers and teams to provide a seamless experience for every guest and VIP, • With a priority on providing every guest with an outstanding experience, your team will work hand in hand with the concierge team, stepping in to provide support where needed, • Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience What you can bring to the role: • Previous leadership experience in a front of house hotel function is non-negotiablewith a proven track record of delivering outstanding guest experiences and people management, • Our customers and guests expect the best, and our VIPs expect this and then some, so the highest standards are essential, • An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time, • A commercial mindset is needed in all our leaders. As Head of Department you will always be focussed on delivering excellent financial performance and results, • Our operation can be high pressure and you’ll be the stable presence that our team look to, so a calm demeanour and a genuine passion for providing exceptional hospitality is essential, • This is a great step-up role for an experienced head of department to take on a wider remit, so a passion for personal development is always welcome What The Ned can give you: • Salary of £50,000 to £60,000 per year, including service charge, dependent on experience, • Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast, • Exclusive rates at The Ned for staying and eating for you, your family and friends, • Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts, • Your birthday off, after a year of service and more holiday after five years of service, • Paid volunteer day, • Refer a friend scheme of up to £1,000, • Regular social events, including an annual pool party, • Employee assistance program – 24/7 advice and support, • Reward and recognition initiatives At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must the right to work in the UK to be considered for this role. Apply today and join us as a Front Office Manager #lovethened

Clinic and Training Manager £45,000 circa High-End Wellness Clinic Central London A leading, high-end wellness clinic is seeking a hands-on Clinic and Training Manager to oversee day-to-day operations while leading, coaching and developing a team of Wellness Therapists and Front of House/Client Coordinators. This role would suit somebody with previous management experience, especially those who started their career as practitioners and want to combine their clinical background with leadership and training responsibilities. The role • Work alongside the Operations Manager to ensure the smooth day-to-day running of the wellness clinic, maximising bookings, treatment room occupancy and overall guest satisfaction., • The clinic operates seven days a week with occasional 9pm finishes; as Manager you will be responsible for these opening times but won't necessarily need to be physically present every shift., • Lead and manage Wellness Therapists and Front of House teams, ensuring every service and client journey follows clinic protocols, safety standards and brand guidelines., • Own training and development: design and deliver training on treatment protocols, wellness programmes, guest care, service etiquette and retail, including maintaining training logs and certificates., • Monitor and improve performance using KPIs, audits and service reviews, proactively managing client feedback, complaints and refunds where needed. Key responsibilities • Clinic operations: rota planning, implementation of wellness treatment protocols, oversight of equipment and facilities, and ensuring consistent, high-quality service delivery., • Financial and operational support: work with Operations and Finance teams on reconciliations, course and package bookings, margins and profitability, alongside accurate CRM/record-keeping., • The role requires good HR skills, ensuring the team is well-managed and motivated., • Stock management: oversee professional and retail stock levels, carry out regular stocktakes and expiry checks, and support cost control through efficient ordering and usage., • Marketing and client relations: collaborate with marketing on wellness campaigns, memberships and events, support retention and referral initiatives, and nurture relationships with VIP and long-standing clients. Compliance and systems • Ensure the clinic operates in line with health, safety and licensing requirements, maintaining appropriate documentation and procedures., • Maintain up-to-date professional licenses and certifications for the Wellness Therapist team and support thorough onboarding and offboarding processes., • Manage and train the team on clinic software and reporting tools, using data to identify growth opportunities, client trends and operational efficiencies. About you • Experience in a wellness, spa, aesthetic or similar clinic environment, with proven people management and training responsibilities., • Strong understanding of wellness or spa treatment protocols, guest care standards and compliance in a clinical or premium hospitality setting., • A confident leader and communicator who can coach and inspire teams, handle performance conversations and partner effectively with senior leadership and support functions., • Commercially aware, comfortable working with KPIs, reports and margins, and highly organised with strong attention to detail. If you are passionate about wellness, developing high-performing teams and helping a premium clinic deliver an outstanding client experience, we would love to hear from you. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.

• London (hybrid), • Permanent, • Full time, • £45,000+ DOE plus excellent benefits Make a meaningful impact to our Cases department We are looking for an exceptional operational leader to join the leadership team within our pivotal Case Handling department, leading and inspiring colleagues to ensure we deliver a trusted, fair and high-quality service for our members. This is a critical leadership role in which you will help shape performance, champion excellence and drive continuous improvement across the full case handling journey. You will bring not only operational expertise but also a strategic mindset to drive the service forward. As a proven people leader, you will bring resilience, energy and a strong track record of leading high-performing, multi-disciplinary teams in a fast-paced and demanding environment. You will be confident navigating complexity, managing risk and empowering colleagues to deliver outstanding outcomes for members. If you are passionate about operational excellence, enhancing the member experience and developing people to be their best, this is an exciting opportunity to make a significant and lasting impact. Main Responsibilities • Provide strong operational leadership, driving high performance, engagement and a positive culture., • Lead delivery against key performance indicators, quality standards and financial targets to ensure an effective and efficient case handling service., • Collaborate with leaders across global teams to ensure best-practice case handling and a seamless end-to-end member experience., • Oversee resource planning, forecasting and budget management to optimise productivity, service levels and cost efficiency., • Manage escalated informal complaints and complex cases, ensuring fair treatment, positive member outcomes and learning for continuous improvement., • Foster a culture of risk awareness, compliance and quality, using quality assurance outcomes to coach, improve performance and influence policy/process improvements., • Champion strategic and cultural change initiatives, supporting training, capability development and a strong internal talent pipeline. The Ideal Candidate • A proven, experienced people leader with substantial experience managing and developing teams in a high-pressure, operational environment., • Highly resilient, calm under pressure, and motivated by the challenge of leading in a fast-paced, continuously evolving setting., • Skilled in stakeholder management, with the ability to build strong relationships and collaborate across departments and geographies., • Experienced in operational performance management, resource planning and driving efficiency improvements., • Adept in coaching, mentoring and developing talent, with a commitment to creating an inclusive and supportive team environment., • Strong background in customer or member service, with an unwavering focus on fair outcomes and service excellence. Early applications are encouraged as we may close the job listing should we find the right candidate.

Job Description We're now recruiting for a Security Officer to join us at The Brentford Project. What You Should Know Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Security Officer to join us at The Brentford Project in contributing to our vision. Important to note Hours: 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: TW8, Brentford Contract: 42 hpw/permanent What You'll Do • Always maintain a safe environment for all people in the estate, including a constant Security presence., • Meeting and greeting all residents, guests and clients around the estate., • Communicate with Concierge and assist with smooth running of the site., • Ensure any unusual behaviour recorded is followed up, calling the police if necessary., • Communicate with control regularly and ensure there is a quick response to any incident., • To include building rounds & PES patrols of the site, in the daily tasks., • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison., • Maintain a safe environment for all people in the estate at all times ., • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion., • As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards., • Liaise with management where necessary and follow all given instructions., • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner., • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to management immediately., • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel., • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over., • Ensure that all firefighting apparatus is accounted for and maintained., • Correct reporting of any cleaning or maintenance issues around the Estate., • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to management. CCTV • Ensure compliance with Data Protection Act., • Monitor CCTV cameras pro-actively, to detect any security related incidents., • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller., • Report any system faults in a timely manner., • Only permit authorised personnel into FCC/Control Room, using log in/out form. Concierge (When Covering This Role) • Meeting and Greeting all residents, guests and clients., • Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions., • Correct reporting of any incidents or complaints., • Safekeeping of keys on behalf of residents and the estate., • Recording at all times the signing in and out of keys., • Report any accidents and record in the accident book as appropriate., • Maintain confidentiality at all times concerning the residents and business of the Ballymore Properties and Personnel., • Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary., • Ensure all relevant correspondence is forwarded without delay to the Manager’s office., • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events., • Help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Estates Team., • Assist with extra shifts where the business needs are requested within a reasonable timeframe., • Support where necessary with any other tasks or duties when assigned by management What You'll Need To Be Successful • SIA Licence (Required), • Previous experience in a similar Security position (Desirable), • Good communication skills, • Patience and the ability to remain clam in stressful situations., • Thinking and reasoning skills for dealing with emergencies., • Ability to work well with others. What now? Very simply - Apply! Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and so we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome! Email Address: • Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not What You're Looking For... Check out our careers page • Ballymore operate as an equal opportunities employer.

About The Borough Joining us, you get to work for not just one high performing London Borough, but two. Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver. There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact. You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do. Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushy Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London. Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government. About The Role And Our Ideal Candidate As a member of our Environmental Enforcement team, you will be part of a small team that delivers a range of environmental enforcement functions across Kingston and Sutton. The role includes investigating complaints about fly tipping and other waste offences, identification and enforcement of abandoned vehicles, tackling unlawful mooring on the river Thames and using a range of measures to resolve complaints for our residents. This is not a uniformed officer role and you will not be expected to undertake patrols or issue penalties on the spot, instead you will be expected to keep detailed records as you use your skills to investigate allegations and determine the most appropriate enforcement action to secure resolution to issues. You will bring experience of investigation and enforcement activities preferably in environmental enforcement. Conversant with PACE and RIPA, you will be confident at investigating offences, gathering evidence, taking statements, preparing case files and attending court. Good ICT skills are essential. A good communicator, you will be adaptable and organised with an eye for detail and be able to work on your own initiative, making decisions on the appropriate approach to take. You may have an appropriate professional qualification or experience in a related field. You must be able to demonstrate good organisation skills, an ability to work independently under pressure, work accurately, diligently and prioritise a varied workload, problem solve and make reasoned judgements. You will be mainly working out in our communities so access to a vehicle for work and a full driving licence are essential. As a member of a small and busy team, you may be called upon to support the wider Shared Environment Service where it is needed. This is a challenging role providing an ideal opportunity for you to be part of an innovative front-line service. About Us Maintaining a healthy and safe environment is a key priority for both Councils. The Environmental Enforcement team works to make the Boroughs cleaner and safer by tackling environmental crime. The team delivers a range of environmental and highway enforcement functions across both Boroughs. The work of the team is varied and the role involves managing a caseload, responding to urgent requests and taking part in a range of different enforcement activities. Regulatory Services offers a supportive environment to enable you to achieve your professional goals and shape how services are delivered. With offices in both Kingston and Sutton town centres, and modern remote working technology, the service works agilely, with occasional evening and weekend work giving scope for a healthy work life balance. Our Offer To You As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. Benefits Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include: • A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade., • Enhanced Maternity, Paternity, shared parental, adoption and dependents leave, • Three volunteering days per year in Kingston, • Hybrid working (dependent on the role), • Flexible and agile working arrangements using Google Chromebooks, • Learning and development portal offering a range of courses, • Discounts on a range of local shops, restaurants, gyms and leisure centres, • Interest free season ticket loans, • Local Government Pension Scheme, • Bicycle loan facilities and cycle to work scheme, • Confidential health & wellbeing and counselling support Application Process Apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections. We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities. However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR values. Here at Kingston we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups. To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract. The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Location: UK – flexible (hybrid working available) Job Type: Full-time, Permanent Department: Customer Operations / Risk & Compliance Let’s fix problems at the source. At Domestic & General, we’re committed to delivering great outcomes for our customers—and that means tackling issues before they happen. As our new Head of Root Cause Analysis, you’ll lead the UK RCA function, ensuring systemic issues driving complaints, service failures, and poor customer experiences are identified and resolved. This is a strategic role with real impact, focused on embedding Consumer Duty principles, influencing change across processes and products, and reducing friction and risk throughout the customer journey. Key Responsibilities • Own the UK RCA strategy, policy, and framework., • Design and implement RCA methodologies to identify systemic issues and prevent recurrence., • Lead RCA teams across functions to analyse complaints, Quality Assurance findings, colleague and customer feedback for actionable insights., • Partner with Customer Service, Network Operations, Complaints, Proposition and Product teams to drive corrective and preventive actions., • Develop RCA MI dashboards and reporting for governance forums and Board committees., • Ensure RCA outcomes feed into transformation programs and continuous improvement initiatives., • Champion a culture of learning and proactive risk mitigation across the organisation. What We’re Looking For Knowledge & Expertise • Deep understanding of root cause analysis frameworks, corrective/preventive actions, and Consumer Duty principles., • Strong knowledge of FCA regulatory requirements and risk management practices., • Expertise in data analysis, MI reporting, and process improvement methodologies (e.g., Lean, Six Sigma)., • Skilled in influencing senior stakeholders and driving cross-functional change. Complexity & Scope • UK-wide RCA oversight across multiple service functions and customer channels., • High complexity due to regulatory scrutiny and diverse operational processes., • Interfaces with Customer Service, Complaints, Risk, Compliance, Product, and governance forums., • Significant impact on operational resilience and customer experience outcomes. f you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application. Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application. Working For Us, Works For You • Comprehensive training with clearly defined career progression opportunities, • Regular incentives with amazing prizes to be won, • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave, • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service, • Pension scheme – matched employer contributions up to 5% of basic salary, • Life assurance – employer funded cover of 4x basic salary, • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:, • Salary Finance – access to savings and borrowing through payroll, • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles, • Travel Loans – interest free loans to help spread the cost of annual travel tickets, • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000, • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes, • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help., • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues, • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Position Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. Job responsibilities Customer Service • Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets, • To greet, serve and advise customers giving the highest standard of customer service at all times., • Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales., • To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions., • Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets, • Cross sell between departments to support link sales and client interaction with all Dior universes, • Oversee the Visual Merchandising of your department, optimising commerciality at all opportunities, • Deal effectively with customer complaints by liaising with the Line Manager where necessary Product • Follow all stock control procedures, • Ensure the management of stock control for your department, • Support the management of back office operations, • Coordinate stock takes for your department, • Understand and produce action plans for depreciated stock, • Produce action plans for slow moving stock People • To assist in incorporating new staff members into the team and guide new members of the team, • Be present on the shop floor in order to support and motivate the team, • Provide the link between the team and Manager, • Conduct training sessions with the team on product, • Support with developing and mentoring the team, reviewing individual performance and proposing development plans, • Hold Sales Consultant touchbase meetings as requested by Management Other • Support the team to maintain the highest standards of housekeeping and display within the boutique, • To be conversant with selling systems, cash and credit and exchange procedures., • To maintain the highest standards of housekeeping and retail standards within the store, • Take all actions necessary to maximise security and prevent theft of product, • To ensure that the Boutique operates in accordance with the Company administration systems and procedures to minimise losses, • Participate in team meetings and make a positive contribution, • To carry out any additional duties as directed by the management team. Profile • Previous experience at Supervisor level within luxury fashion, • Excellent communication and relationship building skills, • An existing client book (preferred), • A passion for Christian Dior and our collections, • Strong knowledge of fashion and trends, • Fluency in a second language (preferred) Additional information Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.

Job Description Senior Neighbourhood Officer PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for managing a team of Housing Officers to carry out the following functions: • Tenancy management including transfers, deaths, successions, assignments & mutual exchanges, • Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling, • Delivering estate improvements including cycle storage, lighting, parking, • Reducing risk of fire in communal areas, • Resident engagement, • Supporting vulnerable residents, • Delivering excellent customer care The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council’s neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. Contact Information: For an informal discussion about the role, please contact Anna Tran at Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description And Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 4th January 2026. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .

The Company At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The role The Sales Assistant builds a following of loyal customers, acting as a consultant as opposed to a clerk. This means that in addition to following up with customers promptly and appropriately, the Sales Assistant works to establish a rapport that allows them to determine all of their customers’ needs in order to present the appropriate product to meet those needs. Key responsibilities and duties Sales Generation • Understand key company and personal KPI’s actively seeking to exceed or meet them., • Proactively build company and product knowledge to demonstrate understanding to the customer., • After closing a sale, monitor all details including shipping, alterations (if applicable) and special requests to ensure customer satisfaction., • Continuously enhance sales techniques to drive sales., • Comply with all sales related policies and procedures., • Take ownership of your role and work to support the store team to achieve goals., • Maintain a keen interest in the fashion industry and market trends., • Undertake daily tasks as required by the store management team. Customer Service • Continuously strive to provide the highest level of customer service., • Handle customer enquiries quickly and efficiently and escalate to management where appropriate., • Build and maintain client book, • Ensure that all new clients information is captured correctly in the POS system., • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction. Operations • Keep selling floor and product neat, organised and stocked., • Assist in the maintenance of all inventory in the stockroom and on the selling floor., • Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork., • Participate in inventories., • Comply with all Point-of-Sale policies and procedures., • Properly execute all relevant register functions., • Adhere to work schedule, inclusive of time and attendance., • Participate in all relevant training and development seminars, programs and meetings as directed by store management., • Help monitor store security through vigilant customer service and consistent application of store changing room procedures and tagging., • Adhere to all internal audit processes and procedures. Key skills and experience • Experience of working in a similar position for a premium or luxury brand., • Experience of developing customer rapport to drive sales., • Dynamic interpersonal and communications skills both verbal and written., • Proactive, able to motivate one’s self to meet company expectations., • Exceptional time management skills., • Demonstrable relationship building skills, able to collaborate and motivate peers., • KPI focused, experience of driving sales to meet or exceed commercial targets., • Resilient with demonstrable experience of displaying positivity when faced with challenges., • Self-motivated with a drive to succeed., • Positive and solutions driven attitude., • Excellent attention to detail. We regret that due to the high volume of applications we are unable to acknowledge every application. Please bear in mind that if you are selected for an interview, we will contact you within the next 14 days. However, if we think that your skills and qualifications may be suitable for other similar positions, we may hold your details on our database and contact you in the future. Theory is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background. We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: .

Industry: Designer toys and collectible pieces Location: Oxford Cornmarket, OX1 3EY Job type: Full-time Permanent Salary: £36,000 About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a boutique-sized company with a young and multicultural team where you can expect to: • Gain valuable professional experience covering the entire retail life cycle, • Have the opportunity to work with people from different countries and cultures in a collaborative environment, • Receive structured customer service, retail operations, and product training, • Be proactively involved in the company’s growth Benefits POP MART offers our employees: • Selected POP MART toys as appreciation gifts every month, • A structured bonus/commission scheme in line with the company’s and the individual’s performance, • Comprehensive training and development programs, • Regular team social events, • Paid rest breaks The Role and Candidate We are searching for a Retail Store Manager to lead and oversee operations at our new Oxford Cornmarket store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager. Responsibilities • Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision, • Develop and implement strategies to achieve sales targets and improve store performance, • Provide exceptional customer service and resolve any customer issues or complaints, • Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures, • Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level, • Oversee cashier point operations, including daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Lead recruitment efforts, evaluate potential candidate's performance, and train new team members, • Perform administrative tasks such as rota scheduling, payroll management, and sales reporting, • Ensure compliance with all company policies, procedures, and relevant regulations, • Be available to work flexible hours. Required Qualifications • Proven experience (4+ years) in retail management, preferably in a similar industry, • Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience), • Fluent in professional English, with excellent verbal and written communication skills, • Strong leadership skills with the ability to motivate and develop a high-performing team, • Proven ability to develop and implement strategies to achieve sales targets and improve store performance, • Excellent organizational and problem-solving skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling, payroll management, and reporting, • Team-oriented with the ability to foster a positive work environment, • Candidates with less experience can also apply for the Assistant Store Manager position Desirable but Not Essential • Multi-lingual language ability (Chinese Mandarin is an advantage but not essential), • Experience in the toy or collectibles industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems

Cluster Manager - Regents Park, London Location: Central London Stores Hours: 45 Contracted Hours Per Week - Full Time Pay: Up to £35,000 per annum + quarterly bonus scheme Requirements: Mon-Sun Flexibility, Management Experience Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee. As our company grows it allows for rapid progression for our team so if you're looking for a career not just a job; you're in the right place. We're looking the best managers in the business to lead our store teams and run our unique and thriving coffee shops. What's in it for you • Weekly cash plan (money when you need it), • Employee Assistance Programme for when you need advice, • Rapid career progression and development opportunities, • Free coffees and a free food item on shift, • Increase your monthly savings with the 5% Boost on Build Pots through Wagestream, • Access to hundreds of high street retailer discounts through Wagestream As a Cluster Manager you will be responsible for multiple unique and busy locations. You will take ownership of the larger management of the stores and use your experience to drive results and productivity. Drive sales and service excellence - Maximising profitability for your cluster. Ensure all compliance/health and safety standards are met. Keeping the stores running smoothly Strive for high quality coffee products, deal with customer complaints and act on feedback Team Management; monitor quality of service and performance, coach and inspire your team! What we're looking for We are after hospitality superstars who have experience managing across multiple stores simultaneously. With a strong background in team management and proven ability to thrive in a fast-paced environment. We're looking for people who are driven, communicative and passionate about all thing's coffee! About Black Sheep Coffee We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you're looking to be a part of a company that's making a difference, jump on in. Leave the herd behind and apply today!

Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest. The Ned launched in 2017 in the heart of the City, in the former Midland Ban

Overview Our leading Competition & Antitrust practice advises clients on the full spectrum of competition and antitrust matters – we work on some of the largest cartel investigations, transactions and competition litigation cases. We also assist clients facing antitrust issues, including relating to abuse of dominance, commercial agreements / arrangements and compliance advice. The London team focus on UK work – CMA and NSIA matters and competition litigation in the CAT or High Court. We also work on EU and cross-border matters, often jointly with our international colleagues. The Role We are seeking a talented and hard working Supervising Associate with between 3-6 years’ PQE with a specific focus on UK and EU Competition law, and ideally experience of investigations, merger control and FDI, advisory / behavioural advice and competition litigation. You will have exposure to high quality work covering the following areas: • investigations and complaints, including cartel work, • compliance, including advice on compliance programmes, • merger control and joint ventures, • antitrust/competition, • advising on commercial agreements, • competition litigation, • advisory work including on abuse of dominance What We’re Looking For • Strong academic background., • 3-6 years’ post-qualification experience in UK and EU Competition law gained at a leading competition practice., • Experience and/or interest in competition litigation is highly desirable., • A strong client focus, with the ability and enthusiasm to engage in marketing and business development activities., • A commercially driven mindset., • Ability to work effectively as part of a team, with a willingness to assist in the management and development of junior team members. Here at Simmons & Simmons Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone’s voice is heard from day one, irrespective of job title, qualification, or background. You’ll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible. Key Highlights: • Competitive compensation package, including bonuses, private medical insurance, and pension contribution., • A global skills academy offering extensive learning opportunities for all employees., • A hybrid working model, requiring a minimum of three days in-office, subject to role and client needs., • Integration of traditional legal expertise with innovative Simmons & Simmons Solutions., • Recognition as a Stonewall Top Global Employer and a Top 75 Employer for Social Mobility., • Vibrant social and sports committees, as well as art collections featuring renowned artists., • The introduction of a Strategic Advisory Council to drive strategic initiatives in line with our mission. Equal opportunities We are dedicated to fostering an inclusive environment, offering equal employment opportunities across all spectrums of race, ethnicity, religion, age, disability, sexual orientation, gender identity, and more. Flexible working arrangements are supported, and we strive to make our roles accessible to all. Our employee networks offer additional support, detailed in our D&I Information booklet provided during the recruitment process. We value diversity and encourage applications from those who are passionate and willing to grow with us, even if not all requirements are met. Your unique experiences and perspectives are welcomed here. For more information or to apply, please contact our Recruitment Team or visit our career page.

Job Description The Peninsula London is pleased to announce that we are seeking a Coordinator/ Order Taker to work in our Room Service department. This service is critical to the success of any guest experience, providing unobtrusive yet high levels of dining service within the guests’ private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that Room Service can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels. • An exceptional opportunity to join our high-profile flagship hotel in London, • Market-leading remuneration, service charge, and attractive benefits, • Join our award-winning group, working alongside a highly experienced team Key Accountabilities • Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally with the support of the supervisors and managers., • Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service., • Have exceptional menu knowledge with special focus on preferences and allergens. Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations., • Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place., • Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability., • Attend and participate at all scheduled meetings and trainings. General Requirements • Prior experience in similar role within a Luxury Environment., • Good knowledge of food and beverage., • Friendly and positive., • Excellent time management and organization, and highly adaptable., • Flexibility and capability of working under pressure. At The Peninsula London, We Look After • Your financial wellbeing:, • Excellent salary package, • Generous service charge distributed equitably to all colleagues, • Life Insurance, • Enhanced company contribution on pension plan Your Medical Care • Medical cash plans including optical and dental coverage, • Enhanced maternity and paternity leave plan Your Daily Health Routine • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room, • Colleague restaurant with healthy and balanced 24/7 food offerings, • On-site occupational health and safety nurse and wellbeing education sessions Other Perks • High street and online shopping discounts, • Rewards and recognition initiatives, • Dry cleaning for uniforms and work attire We are delighted to receive your CV and will liaise with suitable candidates directly.

To support our Customer Care team we are searching for a Customer Care Consultant French to be based in our London office. What You Will Do • Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers, • Assist French and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels, • Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience, • Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information, • Maintain customer relationships, complete follow up as required to offer Customer Care support post-order, • Customer centric approach required; highlight negative customer impacts, • Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience, • Collaborate professionally with internal colleagues and departments, • Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism, • Escalate potential complaints to your manager for support and efficient resolution Who You Are • Previous experience in customer facing luxury sales and service, ideally in a contact centre environment, • Native level proficiency in English and French (written and spoken), additional fluency in French, German or Spanish is a plus, • Excellent communication skills, capable of building rapport with customers, • Takes initiative, able to handle complex customer issues and adhere to customer data regulations, • Proficient with Microsoft Office, displays strong computer and keyboard skills, • Professional, well organized and a good team player - flexible, reliable and consistent, • Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business, • Excellent attention to detail, articulate with good spelling and grammar What We Offer • Up to 32 days of holiday, depending on the length of service, starting with 28 days, • Mobile office with up to 20% of your total contracted hours (job and position permitting), • Language & e-learning courses, • Staff discount of up to 30%, • Family-friendly policies, • Discounted membership for selected sports platforms & gyms, • Access to LinkedIn Learning, • Individual support on mental health & well-being, • Social Day, • Employee Share Purchase Plan

About Us At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. ___Bordereaux Analyst We are looking for a Bordereaux Analyst to join our team in London on full time hybrid working basis. You will be responsible for the processing of delegated underwriting bordereaux alongside other Bordereaux Analysts, so that management information is timely, up-to-date, relevant, complete, accurate and consistent. The role will also play a key role in supporting the operational delivery, testing, and implementation of any future delegated authority systems and processes. Responsibilities • Adhere to Munich Re Syndicate (MRS) delegated underwriting bordereaux process in the various classes of business underwritten utilising relevant internal and market tools., • Conduct bordereaux data mapping and transformation in line with MRS and Lloyd’s requirements to ensure complete, accurate, and timely data ingestion and reporting., • Perform high-volume data entry and validation tasks with precision and consistency, ensuring bordereaux data is accurately captured, processed, and maintained across systems during the implementation and discovery phases., • Participate in the development and execution of bordereaux reviews, including risk-level and premium data validation against underwriting controls, and assess data quality and suitability for operational and regulatory use., • Maintain accurate bordereaux records and collaborate with internal and external stakeholders (e.g., Lloyd’s brokers, MRS Underwriters, Compliance, and other Munich Re Group departments) to ensure data integrity and traceability., • Respond to data queries and support reporting needs using current tools (QlikView) and new platforms (PowerBI), ensuring alignment with business and regulatory expectations., • Contribute to the production of standard and ad-hoc reports for internal and external stakeholders, including regulatory bodies (e.g., Solvency II, Conduct Risk, Lloyd’s Europe, FCA, PRA)., • Assist in the design and enhancement of dashboards and reporting frameworks to support evolving business needs and improve operational efficiency., • Support coverholder and DCA risk assessments and contribute to the onboarding and monitoring processes in line with Lloyd’s and MRS standards., • Provide implementation support for delegated underwriting initiatives, working closely with the Head of Bordereaux Management and Head of Underwriting Delivery during the discovery and testing phases., • Ensure delegated underwriting and bordereaux management procedures and systems are maintained and updated in accordance with Lloyd’s, MRS, and Group requirements., • Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders., • Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk., • Support the process and structure that upholds the requirements set out in the Lloyd’s Conduct Risk Minimum Standards and Complaints Principles. Knowledge And Skills • Sound business knowledge and understanding of:, • Bordereaux analysis and management, e.g. DDM, • Lloyd's delegated authority tools, e.g. Atlas, DCOM and all future developments, • Report production, analysis and presentation utilising reporting tools, • Underlying principles of insurance/reinsurance practice, • Lloyd’s Market practices and regulation, specifically relating to delegated underwriting, • Demonstrate high degree of attention to detail and accuracy and use of relevant reporting tools, • Demonstrate good track record of data analysis and data management skills, • Ability to manage own workload and to work both supportively and jointly with colleagues, • Ability to work under pressure and flexibly when necessary, prioritising tasks, resource planning and meeting deadlines, • Use of communication skills, both written and verbal reporting and presentation, that are both effective and meet business needs Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. ___ – choose your impact! Benefits • 25 days Annual Leave + Bank Holidays, • 10% Non-contributory Pension, • Eligibility for an Annual Bonus, • Private Medical + Dental Insurance, • Critical illness insurance + Life Assurance + Permanent Health Insurance, • Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility), • Electric Vehicle Salary Sacrifice Scheme, • Study & continuing Professional Development Support, • Hybrid Working + IT Home Set-up Support #BePresent #BeBold #BeCurious

About Us Who we are: Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. Job Description Position: Repair Studio Assistant, 40 hours per week + bonus Location: Samsonite Store, 285 Oxford St, London W1C 2DW Availability: November 2025 Join the Global Leader in Travel Solutions Are you looking to join a fun, fast-paced retail environment with plenty of variety? Samsonite is offering an exciting opportunity to become part of the world’s leading luggage and accessories brand. This role blends customer service, repair coordination, and day-to-day studio administration. We are looking for a confident, organised, and self-motivated individual who thrives in a dynamic environment. About Us For more than 110 years, Samsonite has been defined by innovation, design, and leadership in new materials and technologies. Guided by our company motto “Do unto others as you would have them do unto you” our core values of Entrepreneurialism, Openness, Partnership, Integrity, and Family Feeling shape everything we do. Building on our heritage of quality and durability, our vision is to become the most sustainable lifestyle bag and travel luggage company in the world. Key Responsibilities • Provide clear, polite communication with customers in person, over the phone, and via messaging, • Log repair cases, update service records, and manage day-to-day admin within the Repair Studio, • Assess and diagnose luggage issues promptly and accurately, • Replace basic hardware components such as wheels, handles, locks, zips, and screws, • (Note: This role does not involve stitching, sewing, or fabric repairs), • Handle customer complaints calmly and professionally to achieve positive resolutions, • Work collaboratively with the team, supporting smooth workflow and customer satisfaction, • Maintain a clean, neat, and well-organised workspace, • Stay informed about Samsonite products, repair guidelines, and industry trends Qualifications For Internal Candidates Skills & Requirements • Ability to stand, bend, and lift luggage up to 15 kg on a frequent basis, • Previous repair experience or a strong willingness to learn basic hardware replacements, • Good administrative capability and basic computer literacy, • Previous retail or customer-facing experience preferred, • Ability to work under pressure in a fast-paced environment, • Strong problem-solving skills and the ability to think on your feet, • Organised, reliable, and detail-focused, • Excellent communication skills with a good command of English, • A team player with a proactive, supportive attitude, • Flexibility with work patterns, • Willingness to travel locally between London stores and partner hotels About The Team Why you'll love working here: • Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based., • Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day., • Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What We Value At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Job Introduction As Brand Specialist You Will • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise, • Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training, • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards, • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss, • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you, • Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service A Bit About You • All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more, • A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team, • Well informed. You will make it your business to know what our competitors are up to, • Known to be a sales and service expert, • Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback, • Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support, • A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same, • An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges

Job Description Position: Sales Advisor (30 hours per week). Location: Samsonite Store, Unit 36, St Pancras International, London N1C 4QP Availability: Immediately Job Purpose • Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales., • Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales • Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience., • Introduce selling benefits and various features of merchandise range., • Maximise sales through detailed product knowledge and add on sales, • Be knowledgeable about store layout, products and stock availability., • Deal with customers in a cheerful, polite and efficient way, always considering their needs., • Handle customer complaints and phone queries tactfully in line with Company Policy., • Process transactions in an efficient and professional manner always adhering to Company Procedures., • Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered., • Maintain awareness of sales promotions, incentives and product brochures, • Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising • Process deliveries and communicate any discrepancies under and over in an efficient manner., • Ensure backup stock and stockrooms are kept in order., • Be knowledgeable of all products (current and new) and selling benefits., • Assist in layouts and maintenance of merchandising and internal displays., • Read and action relevant Head Office communication, • Assist in stock counts as directed by Store Manager. Security • To ensure that any security issues are acted upon where possible and reported to Management., • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping • Maintain high standards at all times within the branch., • Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties • Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated., • Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures., • Open and close the store following Company Procedures., • Carry out stock and personnel administration as directed by Management. Attendance • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time., • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made., • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible., • Any LOSS of business time must be made up and discussed with manager., • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner., • To adhere to company attendance policy Appearance • Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management., • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills Required • Constant standing, bending, frequent lifting of luggage up to 15 kilos., • Computer literate, • Previous experience in retail, • Ability to work under pressure, • Team player and motivator, • Target driven, • Brand sensibility, • Good command of English, • Flexibility

Additional Information Job Number 25197750 Job Category Loss Prevention & Security Location W London, 10 Wardour Street, London, England, United Kingdom, W1D 6QF___Schedule Part Time Located Remotely? N Position Type Non-Management Position Summary Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Exciting Opportunity Alert! Join Rendall & Rittner as a Facilities Administrator! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an Facilities Administrator. This is an incredible career opportunity with a fantastic package. Position: Facilities Administrator Location: One Tower Bridge Working Hours: Monday – Friday 0800 - 1700 Salary: £30,000 - £33,000 Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 25 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. Professional Attire: Smart Office Wear Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details This role will be based at an exclusive development located on the South Bank of the River Thames. The development has 374 residential homes and benefits from several amenities such as 24 hour concierge, a gym, residents spa, theatre and restaurants. Key Responsibilities And Requirements As a Facilities Administrator at Rendall & Rittner, you will: • Have experience working with external contractors and residents, dealing with written and verbal queries and complaints., • Have a good working knowledge of Microsoft Word, Excel and Outlook, • Have worked in a similar role and are able to handle confidential information and sensitive matters, • Have excellent communication skills, liaising with contractors and residents about health and safety issues, • Have strong organisation skills, and a preference of working in a busy environment., • Have the ability to work as part of a team, assisting, supporting and building strong working relationships with residents, guests, and external contractors., • Have strong administrative experience, filling, archiving and retrieving documents This is a great opportunity for someone with a background in administration with a passion for residential property, and a keenness to progress within the industry, How To Apply Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job title: Senior Quality Manager Location: London, UK In this essential position, you will lead ongoing enhancement and change management efforts within the Galderma UK & Ireland organisation. You will offer specialised assistance to develop, manage and strengthen the quality management system, support both global and local business process leaders, and ensure adherence to regulatory and organisational standards. Quality Core Mission • Lead activities related to Quality Assurance in UK & IRL, • Maintain the local Quality Management System and monitor its compliance status, • Contribute proactively as an effective leader, functioning responsibly and autonomously while working within the framework of internal and external regulatory guidelines and procedures Key Responsibilities • Act as Responsible Person named on the site’s WDA, • Lead and perform Quality and compliance specific tasks including but not limited to processing product complaints, review of information about secondary packaging/redressing, ensure proper labelling of products at the distributor, and product recall coordination., • Manage the creation/update of local SOPs to reflect local practices in accordance with Corporate Policies and SOPs, • Implement and maintain the QMS to ensure required processes are established and effective, • Actively contribute in management of quality systems such as, but not limited to; internal audits/self-inspection, change control, management reviews, deviation management and CAPA, • Compile and update training manuals, undertake induction training and refresher training related to QMS for Galderma staff, • Support quality agreements establishment with Galderma third parties, • Support Galderma to ensure third parties are qualified and maintained in an approved audit status, • Ensure product samples are authorised with maintained traceability and product integrity, • Provide disposition decision for returned and damaged products, • Authorise the movement of any product from quarantine to available product status, • Maintain and report of Quality KPIs, • Support local repackaging of non-medicinal products to be performed in accordance with specifications and required licenses, • Develop and manage effective relationship with competent authority and Galderma Global teams, • Foster and maintain good cross-functional relationship with other departments; attend cross-functional meetings and represent the local operating site where necessary, • Represent Galderma in the relevant committees of the professional/industry associations, if necessary Knowledge & Skills • Thorough knowledge of medical device and medicinal products and the country/regional regulations and governmental authorities, • Ability to take decision and give instruction to all employees to in his/her field of activities to ensure compliance with legal requirements, • Capability for sound GxP related decisions, • Able to read, write and speak English fluently, • Good understanding of the commercial drivers of the life science industry and an associated ability to provide advice/guidance that takes these into consideration, • Good, positive and proactive communication and the ability to foster excellent working relations with external customers including the health authorities, industry associations and internal stakeholders, • Skills such as project management, problem solving, ability to present information in easily understood format at internal and external meetings, good time management, negotiation, and interpersonal skills, • Be proactive, motivated and a self-starter, • Be able to balance company commercial needs with achieved compliance, • Ability to think strategically and innovatively for resolution of quality issues, • Commitment to continued improvement in department processes and performance, • Strong team player, assisting others with workload peaks and the management of challenging situations, • Proactively contribute to a positive team attitude and highly productive work environment, • Ability to influence others, • Excellent Excel, PowerPoint and Word skills Education & Professional Experience • Bachelor of Science Degree in Pharmacy or Life Science, • Registered and in good standing with the MHRA as a Responsible Person (RP) for wholesale distribution activities, • 5-7 years’ experience in the bio/pharma industry, preferably acquired in Quality Assurance departments • nice to have : Experience in prescription- and OTC pharmaceutical OR medical devices products

Job Description Trading Standards Professional Level 6 Apprentice £38,256 - £39,276 per annum 4 Years Fixed Term/Secondment The London Borough of Newham has an exciting opportunity to recruit a motivated and enthusiastic Trading Standards Professional Apprentice to join its friendly, committed, and forward-thinking team. The London Borough of Newham is well positioned with access to major rail and road networks in London and the south east, including the new Elizabeth Line and destinations further afield via London City Airport. Newham is the home of the multi-purpose London (formerly Olympic) Stadium, now the home of West Ham United FC, and the Queen Elizabeth Olympic Park (QEOP). There continues to be a significant regeneration of the borough, including the East Village, new cultural offices within the QEOP with venues for Sadler’s Wells, the Victoria, and Albert Museum and the BBC. In the south there is the development of the Royal Docks, now the base for the GLA and the expansion of the Excel Exhibition Centre. Newham also benefits from excellent public transport connections including bus, tube, DLR and the upcoming Crossrail service calling at Custom House, Stratford and linking to central London. With one of the youngest populations in the UK, a thriving arts quarter, the Theatre Royal Stratford East, the University of East London, and Westfield Stratford City, Newham is a vibrant, diverse and exciting borough to work in. The London Borough of Newham is committed to investing in talent and providing high-quality apprenticeships that offer real career pathways, professional development, and the opportunity to gain a nationally recognised qualification while earning a salary. Our Trading Standards Professional Level 6 Apprenticeship ( Trading standards professional / Skills England ) is a 41-month opportunity to develop the skills, knowledge and behaviours required of a qualified Trading Standards Officer. You will work closely with experienced officers across the full range of Trading Standards activity, gaining practical experience while completing a degree-level apprenticeship fully funded by the council. You will complete the apprenticeship programme, enhancing your abilities, gaining essential regulatory knowledge, and building a strong foundation for a long-term career in Trading Standards or wider regulatory services. The successful applicant will be enthusiastic, keen to learn, adaptable, and committed to public service. You will support the team across a broad range of duties including project work, investigations, inspections, sampling, and consumer protection activities. You will also assist in intelligence gathering, administrative tasks, case management, and customer enquiries while developing strong communication and organisational skills. Working in the Trading Standards team for the Council you will: • Assist with inspections, projects, investigations, meetings and complaints., • Handle evidence, records, and information with accuracy, confidentiality and integrity., • Conduct research and produce reports to support investigations and intelligence-led work., • Take samples and carry out test purchases of consumer goods including toys, cosmetics, vapes, tobacco, electrical items, jewellery and alcohol to check against legal standards., • Work with internal and external partners to protect consumers and businesses from fraud, scams and rogue trading., • Support enforcement work relating to illicit tobacco, unsafe goods and doorstep crime., • Provide business support services and general administrative duties., • Participate in training, mentoring, shadowing and professional development., • Complete all apprenticeship tasks and assessments as required., • Undergo an enhanced DBS check where appropriate. Training And Development • Complete a Trading Standards Professional Level 6 Apprenticeship ( Trading standards professional / Skills England ), fully funded by the Council., • Participate in a structured personal and professional development programme throughout your apprenticeship., • Gain practical experience across key Trading Standards areas including fair trading, product safety, metrology, consumer protection and enforcement., • Benefit from ongoing support from your line manager and mentoring within the team. Moving On After you have successfully completed your apprenticeship, you will be qualified as a Trading Standards Professional, capable of working across the full spectrum of Trading Standards disciplines, including fair trading, product safety, consumer protection, environmental protection–linked duties and weights and measures. You will be well placed to secure employment either within the Council or with another employer in the regulatory, compliance or enforcement field. During your time with us, you will have built strong networks across the Council and gained insight into internal opportunities. As part of your development programme, we will support you in preparing for the wider job market, including future applications, interviews and career planning. To Apply For This Apprenticeship, You Must • Have lived in the UK for the past 3 years (funding requirement)., • Not currently hold a Trading Standards Professional Level 6 qualification (or higher)., • Not currently be undertaking another form of formal study., • Be committed to completing the full apprenticeship programme. If you would like to informally discuss what Newham can offer, please contact Vincent Searle, Principal Trading Standards Officer & Trading Standards Manager, on 0203 373 7353 Edward King, Assistant Director, Licensing & Regulation, on 0203 373 3559 or Please view JD here Closing Date: 17th December Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by . Same Posting Description for Internal and External Candidates About Us The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Head Office - Taiko Acton Contract: Full Time Salary: £72,000 Contracted Hours: 40 Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK. We are looking for a proactive and commercially minded individual to join the Wonderfield Group on a 12-month fixed-term contract to cover maternity leave. This is a fantastic opportunity to take ownership of key commercial activities and contribute to the growth of a rapidly expanding business. A significant handover will be provided by the current post-holder, so we are ideally looking for someone who can start in January. Primary Purpose Of The Role • Account Management – nurture existing customer relationships, drive customer satisfaction, and maximise business profitability for our Grocery customers. This includes day-to-day account management, developing account plans, product development calendars, and promotional calendars., • Business Development – create a pipeline of potential new business within the Grocery sector that aligns with our capabilities and convert opportunities into new customer sales., • Ensure customers are supported and any complaints or problems are addressed promptly, • Monitor customer profitability and implement interventions to achieve target levels, • Collaborate with customers, the NPD team, and wider stakeholders to scope new concepts and launch products, • Work with customers to agree promotional and marketing plans, • Monitor the external marketplace through regular store visits to identify trends and competitor activity, • Identify new customer and partnership opportunities, assess commercial viability, and drive them to successful outcomes, • Complete daily commercial paperwork and administrative tasks as required, • Prepare and submit new product information to customers and support presentations or meetings with customers alongside the NPD team What We’re Looking For • Degree or equivalent work experience, • Strong communication skills, able to work effectively across multiple levels internally and externally, • Experience working in the Grocery sector and an understanding of how UK retailers operate, • Ability to see cross-functional implications of decisions and work collaboratively across teams, • A can-do attitude, tenacity, and willingness to build new processes, ways of working, and business opportunities, • Aptitude to present both positive and challenging positions to customers and stakeholders, • Experience in launching new products to customers We're Proud To Offer • Opportunity to grow your career alongside with us with available apprentice program, • Brilliant support services designed to enhance your physical, mental and financial wellbeing., • Annual discretionary bonus subject to business and overall performance, • Discretionary Life Assurance, • Discretionary Income Protection, • Group Personal Pension, • Private Medical Cash Plan, • Bespoke reward platform including

We are looking for a Corporate Receptionist to join our fantastic team of friendly and supportive Rapport Ambassadors, based in Canary Wharf. Our client is a luxurious international bank, and you will play a crucial role in creating memorable experiences for our clients and their visitors through using your own initiative and working seamlessly with different departments. The role is ideal for someone who has an incredible ability to spark immediate Rapport with the guests arriving in the building. You will be an integral part of a highly professional team, focused on delivering the highest levels of client care, outstanding service, and memorable experience to all internal employees, clients, and directors. This is a fast-paced, high-volume reception, and the ability to take ownership is key to success. Type of contract: Full-time, Permanent Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM) Salary: £32,023 per annum Ideal start date: 5th of January 2026 What will you get? • Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, subsidised meals while on duty in the onsite restaurants and bars!, • Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow., • Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support., • Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!, • Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions., • Give Back to Community: Take one paid day off annually to support a cause you’re passionate about! Main Responsibilities • Providing the highest level of service and care to all of our client's employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting., • Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile., • Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members., • Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner., • Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication., • Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email., • Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed. The ideal candidate will • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together., • Have passion to deliver excellent guest service in everything that they do., • Be creative, organised, and resourceful with a can-do attitude., • Be proactive, adaptable, flexible, and with great attention to detail., • Have excellent interpersonal, and communication skills, written and verbal., • Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)., • Can work independently and as part of a team., • Be able to navigate a fast-paced environment and manage a varied workload effectively., • Ideally, have at least one year of customer-facing experience in a similar setting. About Us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at . Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Job Description Salary range: £28,617 - £29,436 pro rata plus fantastic benefits Contract: Permanent Hours of work: 20 hours per week Location: Croydon CTS Passenger Assistant – 1 post (permanent contract - 20 hours per week split shift working pattern) Please note that the above salary is based on a full time role, however this is a term time only position and therefore the actual salary will be based on term time/part time hours. (£13,631 - £14,020) Candidates Should Be Able To Demonstrate The Following • Experience of working with vulnerable people, children with Special Educational Needs, and people with disabilities in a caring and understanding manner., • Experience of working in a passenger care environment., • Ability to support Service Users into and out of the vehicle and where wheelchairs are involved to be fully conversant with the operation and safety arrangements for wheelchairs where necessary., • Ability to act effectively to diffuse any difficult situations on the vehicles and to write brief notes/reports on incidents., • Ability to liaise over day-to-day concerns between home and school with tact and diplomacy,, • Clear verbal and written communication skills and ability to maintain written records including recording passenger complaints. Special Conditions For All Roles • Ability to work flexibly within the services core hours and outside of normal office hours within a rota., • Enhanced DBS Disclosure required., • Requirement to wear a uniform whilst undertaking duties. To view the Passenger Assistant role profile please Click here . About Us Croydon Council’s priorities The Council balances its books, listens to residents, and delivers good sustainable services • Get a grip on the finances and make the council financially sustainable, • Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses, • Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors, • Ensure good governance is embedded and adopt best practice, • Develop our workforce to deliver in a manner that respects the diversity of our communities Key Business Plan Outcomes • Croydon is a place of opportunity for business, earning and learning, • Children and young people in Croydon have the chance to thrive, learn and fulfil their potential, • Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home, • People can lead healthier and independent lives for longer, • Croydon Council’s new ways of working Equal Opportunities Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. Summary The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships. Meeting these objectives includes the identification of potential accounts and opportunities, the formulation of specific account strategies, and the implementation of tactics that primarily result in new sales while building long-term productive customer-supplier relations. This position provides timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectives. This position confers with other Marken Departments as well as Markens senior management to discuss quotations, project management and scheduling activities. Essential Duties And Responsibilities • Meet or exceed goals for assigned accounts, territory or area., • Focus on growth of existing business and new customer sales by working to meet business goals set by management., • Build upon and maintain Marken’s existing customer base through Customer Service, frequent client interaction and technical expertise, • Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned., • Lead, develop and provide innovative services and technical solutions to clients, • Manage quote requests and client special requests, • Facilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems, • Identify and recommend solutions to address client loss scenarios, • Monitor and communicate client pipelines to senior management, • Conduct market research and trend analysis reporting for all assigned and prospective accounts, • Coordinate client projects with Operations, • Share market information (trends, competitor information, etc) with Marketing and Senior Management, • Assist in managing audits & site visits, • Assist in addressing complaints with QA / CAPA, • Attend trade shows / exhibitions, workshops and seminars, • Arrange client visits, dinners, outings and quarterly Meetings, • Arrange and coordinate with appropriate parties, including Client Services and management staff as appropriate, company related travel to insure frequent client contact and visibility, • Apply Good Manufacturing Principles in all areas of responsibility., • Demonstrate and drive the Marken – Integrity, Intensity, Involvement and Innovation (The Four I’s).client contracts, CDA’s, MSA’s and Technical Agreements Basic Minimum Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required. (List 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.) • Bachelor’s Degree, • 3+ Years Minimum Experience within the Logistics, Clinical Supply and or Pharmaceutical Industry, • Equivalent Life/Work Experience, • High Level of Business Acumen in both Administration and Business Strategies, • Familiarity with Printing Techniques, Equipment and Components, • Interpersonal Skills Surrounding Client Interactions / Problem Solving Abilities (Communications), • Organizational Skill Set to Include Time Management, • Proficiencies with MS Office / Adobe Products, • Demonstrate strong problem solving skills and exercises good judgment and appropriate discretion when reaching conclusions., • Familiarity with Customer Relationship Management Systems Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Summary We are seeking a dedicated and experienced in-house legal advisor role, providing comprehensive legal support to Allianz Trade operations in the UK and Ireland, focusing on new product support, procurement, data protection and anti-trust. Must be a UK qualified solicitor or barrister. Experience of working in a financial services sector is highly desirable. Flexible working / part time is negotiable; return to work candidates are welcome. Responsibilities Include New product support - assisting commercial teams with product wordings and endorsements, implementation of new products, advising product development teams on legal implications and risks of new commercial initiatives. Contracts – reviewing, negotiating and advising on supplier and partner contracts and NDAs Legislation and regulations - research, analysis and assistance to business functions with implementation of applicable legislation and Group wide policies and procedures, including but not limited to insurance regulations, data protection and anti-trust matters. Working with Compliance Officer in analysing applicable regulations and handling regulatory matters. Disputes – assisting in resolving third party complaints and contentious claims (with support of external counsel, where needed). Assisting Company Secretary in ensuring that all filings are done in a timely manner. Skills Required • UK qualified barrister or solicitor (preferably 2+ PQE);, • Sufficient seniority, gravitas and experience to persuade and influence senior management and business personnel;, • Solid knowledge and experience of company laws, insurance law and regulations, preferably gained in house in an insurance or other financial services organisation;, • Excellent organisational, communication and drafting skills What We Offer • Life assurane, • Health cash plan, • Income Protection, • Hybrid Working, • Employee Share Incentive Plan, • Various discounts on insurance through the Allianz Partnership, • And much more, • We welcome applications from candidates interested in either full-time or part-time positions, allowing you to tailor your work schedule to fit your commitments outisde of work. We are seeking candidates who are naturally curious and have a keen interest in technology and innovation. As we navigate the future, we value individuals who are eager to stay updated with the latest digital trends and advancements. The ideal candidate should demonstrate a proactive approach to learning and adapting to new tools and technologies, especially Artificial Intelligence (AI) powered tools, showcasing a forward-thinking mindset that aligns with our vision for growth and progress. #United Kingdom#NEUR#London Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow. Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure. We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.

Job description: Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES • Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;, • Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;, • Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;, • Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;, • Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;, • Embrace and promote the Omni Channel mindset;, • Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;, • Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;, • Operate with the highest level of care and respect for the Products;, • Utilize Company digital tools actively to offer a complete and integrated luxury experience;, • Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;, • Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;, • Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;, • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

We are looking for a Junior Product Technologist to join Team OB in our Support Office on a 12-month maternity cover contract. As a Junior Product Technologist for fashion accessories at OB, you will work closely with the Buying, Design and Quality teams to ensure that our Fashion Accessories meet safety and quality requirements and are all fit for purpose. You will work across a varied product range, including bags, footwear, jewellery, belts, umbrellas and sunglasses, working to multiple critical path deadlines. You will support the Senior Product Technologist and work closely with the Junior Product Technologist to manage the quality process within the Fashion Accessories department, ensuring that product launches on time. Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week and are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … An OB Junior Product Technologist will: • Support the Senior Product Technologist with maintaining the existing testing protocol for Fashion Accessories, • Assess product design briefs and risk assess designs and initial samples for quality and production capability call outs ensuring designs are fit for purpose and meet required legal and safety requirements, • Work closely across functions and the business to manage sealing process documentation to ensure all comments are adequately documented, • Assist and liaise with multiple Buying teams, maintaining the critical path and product developments deadlines, • Communicate with suppliers and agents on any issues, ensuring that samples are produced to required standards, • Assist product briefing and risk assessment meetings detailing testing requirements to ensure all products adhere to testing standards and are fit for purpose, • Work closely with the Customer Services team to monitor customer complaints, support/advise on appropriate feedback while identifying trends and reacting accordingly, • Review production AQL documents received prior to shipments and raise any concerns with your team, • Communicate packaging and labelling requirements for Fashion Accessory products, • Work with suppliers and in-house teams to ensure product packaging is commercial, fit for purpose and not excessive, • Maintain and update technical files, workbooks, photographs and any relevant correspondence, • Keep up to date records of all test reports, sustainability certification and communicate any issues to your team and suppliers, • Log returns, performance and complaints data to drive technical improvements, • Generate returns analysis and feedback internally to the business, • Work in conjunction with the Ethical & Sustainability team to ensure both new and existing suppliers adhere to our Code of Conduct, feeding any quality issues into audit briefing Bonas Benefits: • Generous employee discount up to 50% off all OB products, • Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support, • Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service, • Annual discretionary profit related bonus scheme, • Auto-enrolment into our pension plan, • Free access to our onsite gym, • Cycle to work scheme, • Refer a Friend incentive, • Quarterly free lunch, • Enhanced maternity, paternity, adoption and shared parental leave, • Equity, Diversity and Inclusivity Voice network and EDI team, • Mental Health First Aider support, • Education and support through 360L eLearning platform What we look for: • Knowledge of product technology, risk assessments, safety standards and legal requirements is required, in at least some of the product categories, • An awareness of the own label product development process, • Relevant degree or relevant previous experience, • A team player, • Enthusiasm to learn with a can do approach, • Prioritisation skills with ability to meet multiple deadlines, • Adaptable to change, • Collaborative, and able to manage, develop and strengthen relationships with key suppliers and third parties, • Strong planning and organisational skills, • Great attention to detail and an inquisitive nature, • Able to address difficult issues in an open and constructive way, • Problem solving skills, • Excellent communication skills and computer literacy, with a knowledge of Microsoft Word, Excel and Outlook Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:

The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Key Role Responsibilities • Acts as a role model at all times by demonstrating the core values., • Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings., • Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures., • Uses the Company’s property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date., • Actively seeks interaction with residents to proactively seek to improve service delivery., • Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues., • Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities., • Ensures advertising and promotional activities are effectively implemented., • Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities., • Stays informed about current market and competitor conditions that may impact the community’s occupancy and results., • Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure., • Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams., • Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents., • Works with the Community Manager to engage and motivate the team to achieve leasing and occupancy targets., • Assists the Community Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required., • Assists the Community Manager with ensuring on-site team’s understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Company’s policies and procedures., • Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests., • Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions., • Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities., • Acts up covering the Community Manager responsibilities’ in his or her absence, ensuring work is organised and executed in line with Greystar expectations., • Participates where required in an on call roster to provide out of hours emergency support for the Community., • Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You • Good level of general education., • Proficient in the use of Microsoft Office packages including Word, Excel and Outlook., • Proficiency in using property operations software. Training will however, be provided., • Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment., • Detailed knowledge of Landlord/Tenant Legislation, • A strong team player but capable of working autonomously and taking ownership., • Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment., • Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience., • Fluent English verbal and written communication skills., • Excellent organisation skills with the ability to multi task and prioritise., • Numerical skills necessary to complete the above activities., • Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable • Demonstrable ability to coach and mentor team members., • Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment., • A knowledge and understanding of UK Health and Safety policies What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at ___.

About the role Availability Window Days From time To time Sun 09:45:00 16:15:00 Mon 12:00:00 19:15:00 Thu 08:45:00 19:00:00 Fri 08:45:00 19:00:00 Sat 12:00:00 19:15:00 Our Pharmacy Dispenser rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25.  Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. ___ to read more. Customers are at the heart of everything we do. Discover what it’s like to work in a fast paced environment, where colleagues are focused on delivering a gold standard of service and patient care. There’s a lot more to it than dispensing medicines. Every day you’ll have the opportunity to make things better for customers in all sorts of ways, such as helping customers with their new medicines, providing vaccinations, reviewing customers’ use of their medicines, and checking blood pressure or testing for blood glucose levels. It’s very much about supporting our communities, by making the best healthcare choices available and convenient for local people. Working alongside experienced Pharmacists and managers, you will receive local management and leadership support in whatever store you are based. Our management team comes from a variety of backgrounds so there is always a chance to learn.  We are looking for talented and driven Pharmacy professionals who can deliver the highest quality healthcare service to our customers and in return, we'll provide a supportive team, detailed industry training and a varied working environment where no two days are the same. Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Pharmacy Assistants are integral to the running of our Pharmacies. We are looking for someone who is a team player, and can take on the following responsibilities: • Supporting the operation of one of our new modern Pharmacies., • Applying your technical skills and strong customer focus to accurately dispense medication for our customers., • Dispensing prescription medicines, ensuring attention to detail and accuracy are maintained at all times., • Talking to customers and offering information in a confident, friendly and professional manner, providing our customers with a great service, making them want to visit our Pharmacy again., • Offering appropriate information to customers on common ailments, symptoms and products., • Taking time to understand the customers’ needs, explaining the benefits of the products in a way they understand and only selling products that are right for the customer., • Advising customers on the range of Pharmacy services available., • Supporting and delivering Pharmacy services and the dispensing process according to the Standard Operating Procedures., • Assessing the legal appropriateness of dispensed prescriptions., • Dealing with clinical and legal queries from Healthcare practitioners within area of competence., • Responding to customer queries in relation to prescription medicines, informing the Pharmacist of any complaints., • Ensuring all dispensary routines and Standard Operating Procedures are followed., • Ensuring dispensary and consulting rooms are clean, tidy and free of clutter., • Ensuring all prescription administration is accurate and completed on time., • Bringing promotional activities and company initiatives within the team to life., • Carrying out all procedures accurately to protect profit and ensure we trade safely and legally., • Completing corporate and departmental training., • Qualifications gained from working in a Pharmacy environment., • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays), • Request flexible working from day one, • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home, • Access to free wellbeing services with a range of resources to support your mind, body, and life, • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%, • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes, • Uniform provided and policies to support you for all of life’s moments, big and small, • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click ___. Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click ___. Please note Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please ___ We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit ___

Are you looking for your next opportunity? Sompo has a unique opportunity for a Customer Outcome Analyst to join our Insurance Operations team. This newly created role will sit within our London and UK Regions COO function. The remit of the Conduct Risk team has three key responsibilities: Conduct / Conduct Risk management, Consumer Duty and Complaints management. This exciting opportunity will allow the incumbent to support the shaping of the strategy and approach to Conduct, Conduct Risk Management, Consumer Duty, and Complaints Management. This requires an entrepreneurial approach and an energetic, dynamic individual who wants to help build a robust Conduct Risk approach. Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our Business, Your Impact, Our Opportunity What you’ll be doing: • Customer Outcomes and Conduct Risk: Assist in the development, implementation and maintenance of the first-line Customer Outcome framework. This will also include:, • Working with relevant business areas to assess and monitor the delivery of good customer outcomes., • Supporting relevant business areas to embed conduct risk management across first-line business processes., • Assist the evaluation and monitoring of customer outcomes against agreed tolerances, working with the relevant business areas in instances of breach or potential breach., • Deliver control effectiveness testing as appropriate and reporting outcomes., • Working with relevant business areas to develop robust Customer Outcome/ Conduct Risk reporting., • Consumer Duty: Assist in monitoring Consumer Duty obligations, to ensure Sompo UK meets the highest standards in delivering positive outcomes for customers, with a particular focus on vulnerable customers. This will also include:, • Supporting the business to create effective solutions in the event of, and/or risk of outcome failure., • Assist in remediation design and deliver implementation tracking., • Complaints Management: Support the implementation and maintenance of a complaints capability, providing direct oversight of a key aspect of customer outcomes. This will also include:, • Supporting the handling of complaints directly, as well as handling complaint referrals received from delegated third parties., • Deliver sampling and testing to ensure all delegated business complaints are handled as expected by our governance framework, enabling management to assess the quality of customer outcomes in this area., • Working with relevant teams, including third-parties, to ensure that the root causes of complaints are understood, enabling corrective actions to be taken to prevent recurrence., • Performance Monitoring: Support the Head of Conduct Risk in developing and continually improving the quality and quantity of data/MI with which to monitor customer outcomes. This will include:, • Working across the business and third parties to ensure that the leadership teams are aware of any emerging risks, issues, or trends., • Deliver Conduct / Customer Outcome packs and analysis for reporting to the UK Exec and Board that accurately reflects conduct risk exposure and can be used to manage conduct risk., • Continuing to develop Consumer Duty MI for reporting through to various governance committees and the EWIL board which tracks the delivery of customer outcomes and enables conclusions and corresponding actions., • Support the maintenance of a conduct risk register and tracking complaint resolutions, to ensure that all conduct-related issues are addressed and escalated appropriately., • Compliance and Risk Management: Working with first-line functions to build conduct risk into processes and procedures. This will include:, • Staying informed on regulatory changes, particularly in the areas of conduct and consumer protection, and provide guidance on how these impact business operations., • Collaborating with legal and compliance teams to ensure that Sompo UK’s conduct procedures are up-to-date and align with evolving regulatory frameworks., • Stakeholder Relations: Engaging with internal and external stakeholders, including senior leadership, compliance, risk, and customer service teams, to promote a culture of ethical conduct and customer fairness across the organisation. This will include:, • Supporting discussions with senior management on conduct risk and consumer protection issues, providing actionable insights and recommendations., • Training and Development: Assist in the delivery of training on customer outcomes, conduct risk, Consumer Duty, and complaints management for employees at all levels. This will include:, • Assisting in ensuring that Sompo UK’s conduct culture promotes ethical behaviour, with clear guidance on expectations for handling customer complaints and fulfilling regulatory duties., • Conducting workshops and awareness sessions to keep colleagues informed of emerging conduct risk and consumer protection issues., • Process Improvement: Supporting the continuous improvement of Sompo UK’s processes to enhance customer outcomes. This will include:, • Capturing lessons learned from complaints and conduct breaches and using this information to refine risk management strategies and improve customer outcomes., • Experience (2+ years) in a customer focused role within the UK insurance or financial services industry., • Working understanding of the FCA’s conduct rules, Consumer Duty, and complaints management requirements., • Experience in supporting complex conduct risk issues, consumer protection obligations, and complaints handling processes., • Excellent communication – verbal and written, • Excellent analytical skills Our Benefits We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs: • Expansive Health & Wellness Benefits, • Generous Retirement & Savings Plans, • Global Parental Leave & Adoption Assistance In today’s world, what do we stand for? We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organisational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment. About Us Expert Partners. Clarity in complexity. Unwavering commitment. We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to applying all of our experience to simplify yours. Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve. We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs. Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges. Because when you choose Sompo, you choose the ease of expertise. To learn more about visit our website at ___

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at . Our offices are currently based in St Pauls, City of London – Closest Tube stations Bank / St Pauls but this role with support flexible working. The Marketing Cloud Solutions Expert will drive the adoption and technical integration of Marketing Cloud at Paysafe. This strategic and hands-on role requires a proactive approach to enhance our digital marketing and comms capabilities. What you will do: • Gather requirements from business stakeholders, • Collaborate with technology leads and architects to assess the feasibility of initiatives., • Design solutions based on gathered requirements and your own expertise in Marketing Cloud, in collaboration with other technical experts, • Write user stories with detailed requirements, ensuring they are ready for development, • Implement Marketing Cloud solutions, including data modeling, configuration, journey building, and performing analysis and segmentation, while excluding day-to-day operational tasks., • Regularly update stakeholders on the Marketing Cloud vision and roadmap., • Act as the Marketing Cloud subject matter expert, assisting partners in identifying improvement opportunities, analyzing complaints and issues, and providing effective solutions., • Guide more junior team members in Marketing Cloud To be successful you need to have: • 5+ years Marketing Cloud implementation experience, with experience in integration and data management, • Experience working with agile development teams and workflows in JIRA, Confluence or similar systems., • Exposure to MarTech solutions beyond Marketing Cloud is a great plus, • Understanding of core Salesforce CRM (Sales Cloud, Service Cloud), • Bachelor's Degree. Equal Employment Opportunity Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

About Citco JOB DESCRIPTION Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $2.5 trillion in assets under administration, with in excess of $200 billion in AuA within our Real Assets division, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit Responsibilities About the Team & Business Line: Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. As a core member of our Client Service team team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. Your Role Client Service & Relationship Management • Oversee client service delivery and monitor service provision to agreed standards for key clients, • Formulate and implement key client service programs, • Visit clients periodically to evaluate service quality and identify priorities, • Operate as primary contact point for clients, responding to queries and escalating when necessary, • Manage escalations and complaints within the team and department, • Monitor compliance with various client agreements, including Service Level Agreements, • Act as liaison with internal/external parties including auditors, legal counsel, and property management companies Financial Operations & Accounting • Deliver Fund accounting and analysis services, • Manage limited partner and general partner allocations, • Review real estate fund client's partnership agreements, PPMs and other materials, • Participate in and lead implementation of fund structures onto accounting systems, • Assist in client audit procedures and prepare complex Excel spreadsheets Team Leadership & Development • Manage, train, and assist assigned Senior Account Managers in running their teams, • Train and support team members in their development, • Participate in review of procedures and policies and supervise VPs to ensure adherence, • Liaise internally with operational areas to ensure awareness of key client requirements Issue Resolution & Analysis • Assist in resolution of complex client issues, • Interact with Management and Clients on various matters, • Prepare and analyze complex financial data and reporting Qualifications About You: Educational & Professional Qualifications • Degree in Business, Finance, or related field, • Professional accounting designation (ACA, ACCA, CIMA, CPA) or actively pursuing qualification, • 10+ years of public/private real estate accounting experience Technical Knowledge & Skills • Experience in reviewing and preparing general ledgers and financial statements, • Knowledge of IFRS and GAAP, • Advanced proficiency in MS Excel, competent in MS Word and PowerPoint, • Knowledge of industry software (MRI, Yardi, or Investran) preferred Specialized Experience (Advantageous) • Limited Partnership accounting experience, • Private equity/real estate fund administration background, • Understanding of tax-efficient European structures, investment vehicles, and regulatory requirements Professional Competencies • Demonstrated leadership skills and supervisory experience, • Superior written and verbal communication skills in English, • Strong analytical and problem-solving abilities, • Sound judgment and decision-making capabilities Personal Attributes • Self-motivated and deadline-driven, • Team player capable of managing individual responsibilities, • Bright and diligent approach to work Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

The Role: Canopius specialises in providing D&F property, heavy industry insurance and construction policies to a wide range of customers. We have an exciting opportunity for an individual to join the D&F/ Heavy Industry claims team as a Claims Manager. We are looking to recruit a motivated and skilled individual who is dedicated to open market international property business. This is a great opportunity to manage a team of passionate claims adjusters at a top Lloyd’s of London syndicate with global operations. The Claims Manager will need to proactively manage the claims team in all aspects: day to day workload, career progression and technical oversight of delegated claims authority holders (“DCAs”). The team comprises of two senior adjusters, two adjusters and two claims apprentices. The Claims Manager has responsibility for managing the D&F/ Heavy Industry portfolio whilst additionally handling their own claims, which have complex characteristics such as extra contractual bad faith and complex placement arrangements. A key component of this role is catastrophe claims management and the ability to manage claims surges post catastrophe events. As the claims manager, you will be asked to support the business by providing catastrophe ultimate figures, catastrophe claims plan compliance and recommending catastrophe claims best practices. Outside of the Claims function, the Claims Manager will be expected to collaborate closely with key stakeholders; actuarial team, risk, reinsurance & compliance, complaints and the delegated management team. There will be opportunities to assist with developing the business, including fostering relationships with our brokers, coverholders, external vendors, and insureds. Throughout all these activities, the Claims Manager will act in accordance with, drive, and further the aims set out in the claims vision: “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market”, whilst always demonstrating and upholding the Canopius claims values. The Claims Manager will be expected to support the Head of Property & Casualty Claims, Head of UK Claims and other senior leaders in the implementation of the claims strategy; working collaboratively across the global claims team. Responsibilities: • You will monitor the profitability of the accounts in your portfolio, by reviewing the actual versus expected results and ensure that there is meaningful claims input into monthly tracking meetings and quarterly reserving meetings, and to flag areas of the claims portfolio that are underperforming to underwriters, actuaries and management., • You will demonstrate and ensure effective, appropriate and meaningful collaboration between you and your team, and key internal customers within Canopius (underwriting, actuarial, complaints, outwards reinsurance, finance, senior management, catastrophe management, risk, compliance, operations, HR and all other stakeholders)., • You will proactively develop and maintain relationships, and drive and oversee your team’s relationships, with key external customers (key brokers, external vendors, and where relevant, coverholders and insureds) and to ensure regular interaction with them, seeking feedback on your team’s performance. Skills And Experience: • Lloyd’s Claims Lead Arrangements and related claims handling systems, • Coverholder & delegated claims authority holders (“DCAs”) management and oversight, • A proven track record of effective management of claims demonstrating a high level of technical competency., • Knowledge of key issues affecting the D&F property, Heavy Industry and Construction claims market. Our Benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. About Canopius Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

Job description: Church’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings – from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church’s long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women. JOB PURPOSE To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty. RESPONSIBILITIES • Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”., • Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities., • Embrace and promote the Omni Channel mindset., • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values., • Welcome and serve the customer providing an excellent in-store experience at all times., • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs., • Ensure to be up-to-date knowing fashion trends and competitors., • Prove Brand and product knowledge., • Deal effectively with customer complaints by liaising with the line manager when necessary., • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures., • Contribute to ensure a high level of security and is attentive to prevent product thefts. KNOWLEDGE AND SKILLS Passion for selling and stores Curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Ambition, resilience, self motivation, result driven and problem solving Passion and knowledge of the managed product category Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Job Description What you’ll do The role of the Care Manager is to support the Branch and Branch Manager in the effective running of services. You will be responsible for the first line supervision of office staff and deputise for the branch manager in their absence. You will support the branch across all functions including: Rosters and care coordination, care in the community, compliance, audit, payroll, complaints and reports.