Complaints jobs in Morden - Page 12Create job alerts

Support escalation and reporting of complaints. Practical experience handling and managing complaints.

Housing Complaints Dispute Resolution Lead Contract: 3 months (possible extension subject to performance) Location: London, W6 Hybrid – 2 days office-based (Wednesday & Thursday), 3 days remote Hours: Full-time, 35 hours per week We are seeking an experienced Complaints Dispute Resolution

Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution.

They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying trends, and improving resolution at the first point of contact. You will focus on investigating complaints, providi

Job Description Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27. As theComplaints Dispute

One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traf

Taking end-to-end ownership of complaints and enquiries ensuring each case is handled proportionately, consistently, and in line with recognised complaint-handling standards and codes of practice. Tracking actions arising from complaints through to completion, monitoring remedial works and service f

We’re looking for a Complaints Officer who thrives on delivering excellent customer experiences, resolving complex cases, and driving improvements in service. Manage a varied caseload of complaints, Housing Ombudsman enquiries, and MP enquiries from start to finish, ensuring timely and fair resolu

Deliver high-quality Stage 2 complaint reviews in line with the Housing Ombudsman Complaint Handling Code Independently investigate complex complaints across a wide range of housing services Produce robust, evidence-based responses that are Ombudsman-compliant Manage a high volume of reviews under p

Support the complaints service to promote early resolution of resident complaints and Ombudsman-related enquiries. Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. This is an entry-level opportunity into complaints, investigations,

Housing Complaints Officer (Hybrid - West London) Rate: £28. You'll be responsible for investigating and resolving complaints in a fair and impartial manner. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or

This is a high-profile role where you’ll lead a central Complaints & Information Team, shape excellent customer experiences, and use insight and intelligence to drive real service improvement. Lead and continuously improve complaints, member enquiries, FOI, EIR and SAR processes. Proven leadership

Deliver training and guidance to staff on complaints processes and legislation. Contribute to service improvement projects and share learning from complaints. Job Title: Complaints Officer (Stage 2) Location: South London Contract: Temporary - 3 month contract Hours: 36 per week Pay: £22 - £24 PAY

Experience: Background in complaints handling & Housing!If you're ready to make a difference and help us enhance our customer experience, we want to hear from you! Apply today and be part of our dynamic team!. Join Our clients team as a Complaints Handler! Location: Camden, Greater London (4 minutes

Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2. Must be experienced in handling housing complaints. Previous experience managing Housing Ombudsman complaints.

To have a working understanding of statutory and corporate complaints procedures and national legislation regarding the handling and resolution of complaints and information requests. To assist the Customer Feedback Manager in the day-to-day delivery of the Council's Complaints and Information servi

This role involves leading the customer support team, implementing strategies for handling complaints, and transforming customer data into insights for service improvement.

Ombudsman complaints Corporate complaints Adult Social Care complaints Children Act complaints Experience managing complex customer service queries in a high‑demand environment. Local Government & Social Care Ombudsman Adult Social Care statutory complaints Children Act complaints procedures Exten

A leading London servicing company is seeking a Customer Service Assistant to be the primary point of contact for customer complaints. This role involves managing complaints effectively, ensuring customer satisfaction, and maintaining high service standards.

A wealth management firm in the UK is seeking a Complaints Investigator for a fixed-term contract to resolve regulatory complaints. This role involves investigating complaints, liaising with stakeholders, and ensuring adherence to regulations.

Formal complaints-handling experience. Complaints Officer & Executive Assistant - Maternity Cover (12 months). Complaints Officer & Executive Assistant.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Complaints Investigator / Escalat

A leading recruitment agency is supporting a Russell Group university in finding a Student Complaints and Misconduct Officer. This role is essential for managing non-academic student complaints and misconduct cases, requiring strong communication and organizational skills.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Preferred Qualifications*** Experience working in the motor industry or handling automotive finance complaints i

A well-established employment agency is seeking a Complaints Investigator in North London.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. You ma

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

Resolving delivery issues and tactfully dealing with occasional complaints.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

Experience handling complaints or misconduct cases (HE or similar environment). Job role: Student Complaints and Misconduct Officer. We are supporting a leading Russell Group university in recruiting a Student Complaints and Misconduct Officer to help deliver a fair, consistent, and regulation-compl

A leading social housing contractor is seeking a full-time Resident Liaison Officer to manage customer satisfaction and complaints.

Conduct Risk, Consumer Duty & Complaints Lead – Top Lloyd's of London Insurer. Managing of Conduct and Complaints team.

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

The successful candidate will coordinate the complaints process, liaise with stakeholders, and provide comprehensive responses. An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial rol

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Continually review and optimise complaints processes to ensure they remain scalable and offer the best possible customer journey. Lead all aspe

A prominent recruitment agency is seeking a highly organised Complaints Officer & Executive Assistant for maternity cover. This pivotal role involves managing the organisation-wide complaints process and providing senior-level EA support. Candidates should have prior PA/EA experience and formal comp

As the Complaints Lead, you'll be the main point of escalation for complex issues, ensuring that all complaints are handled fairly, efficiently, and in line with company standards and regulatory requirements. This is a key role responsible for managing, resolving, and reducing customer complaints wh

This role involves managing and investigating customer complaints with a person-centred approach.

A recruitment agency is seeking an experienced Complaints Lead in Walton-on-Thames. Responsible for managing customer complaints, the ideal candidate will possess strong communication and analytical skills.

As the primary point of contact for customer complaints, the Customer Service Assistant is essential in safeguarding the company’s reputation and ensuring a positive customer experience. You are responsible for managing complaints professionally and efficiently, while maintaining high standards of