Complaints jobs in Morden - Page 13Create job alerts

Support escalation and reporting of complaints. Practical experience handling and managing complaints.

Housing Complaints Dispute Resolution Lead Contract: 3 months (possible extension subject to performance) Location: London, W6 Hybrid – 2 days office-based (Wednesday & Thursday), 3 days remote Hours: Full-time, 35 hours per week We are seeking an experienced Complaints Dispute Resolution

Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution.

They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying trends, and improving resolution at the first point of contact. You will focus on investigating complaints, providi

Job Description Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27. As theComplaints Dispute

To have a working understanding of statutory and corporate complaints procedures and national legislation regarding the handling and resolution of complaints and information requests. To assist in the provision of a comprehensive, effective and accessible Complaints and Information service for custo

Proven leadership in complaints, information rights or regulatory/customer services. James Stevens Associates are working with a North London based Housing Association that are now looking for a Complaints and Information Manager. We’re looking for an experienced, values-driven leader to take owne

Tracking actions arising from complaints through to completion, monitoring remedial works and service fixes to ensure commitments are delivered and residents are satisfied with outcomes. What You Will Bring Proven experience handling complaints or complex customer cases, ideally within housing, publ

Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Experience in a complaints handling within the Housing Sector.

Ombudsman complaints Corporate complaints Adult Social Care complaints Children Act complaints Experience managing complex customer service queries in a high‑demand environment. Local Government & Social Care Ombudsman Adult Social Care statutory complaints Children Act complaints procedures Exten

Support the complaints service to promote early resolution of resident complaints and Ombudsman-related enquiries. We are seeking a motivated and detail-oriented Investigation and Information Assistant to support the effective handling of Member enquiries, complaints, and housing-related informatio

Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2. Must be experienced in handling housing complaints. Previous experience managing Housing Ombudsman complaints.

We’re looking for a Complaints Officer who thrives on delivering excellent customer experiences, resolving complex cases, and driving improvements in service. Manage a varied caseload of complaints, Housing Ombudsman enquiries, and MP enquiries from start to finish, ensuring timely and fair resolu

One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traf

Deliver high-quality Stage 2 complaint reviews in line with the Housing Ombudsman Complaint Handling Code Independently investigate complex complaints across a wide range of housing services Produce robust, evidence-based responses that are Ombudsman-compliant Manage a high volume of reviews under p

Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team. Key Responsibilities: * Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for

Experience: Background in complaints handling & Housing!If you're ready to make a difference and help us enhance our customer experience, we want to hear from you! Apply today and be part of our dynamic team!. Join Our clients team as a Complaints Handler! Location: Camden, Greater London (4 minutes

A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team. This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards.

Formal complaints-handling experience. Complaints Officer & Executive Assistant - Maternity Cover (12 months). Complaints Officer & Executive Assistant.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly

Job Title: Customer service Complaints advisor - Hybrid. Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financi

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

To take things to the next level, we're seeking a sharp and driven Complaints and Fraud Investigator who is passionate about delivering the best service to customers and protecting our business. We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting

A leading recruitment agency in the UK seeks a Housing Complaints / Resolutions Officer to investigate and resolve Stage 2 complaints. The role involves taking ownership of complaints until resolution, providing high-quality responses, and maintaining thorough communication with complainants. Candid

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead its complaints department.

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that good customer outcomes are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Accurately record complaints

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal cases, complaints, and outcomes to inform service improvements.

Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. Exposure to a broad range of housing and complaints functions. Complaints and Resolution function.

Drafting responses to client complaints. Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters.

We are supporting a leading Russell Group university in recruiting a Student Complaints and Misconduct Officer to help deliver a fair, consistent, and regulation-compliant service. As the Student Complaints and Misconduct Officer you will be required to:. Manage non-academic student complaints, misc

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints. If you require further information please contact Jo Frost, Senior Housing Complaints and Quality Officer on 01527 64252 ext:3045 or to apply please select

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Continually review and optimise complaints processes to ensure they remain scalable and offer the best possible customer journey. Lead all aspe

The successful candidate will coordinate the complaints process, liaise with stakeholders, and provide comprehensive responses. An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial rol

A leading social housing contractor is seeking a full-time Resident Liaison Officer to manage customer satisfaction and complaints.

A recruitment agency is seeking an experienced Complaints Lead in Walton-on-Thames. Responsible for managing customer complaints, the ideal candidate will possess strong communication and analytical skills.

A wealth management firm in the UK is seeking a Complaints Investigator for a fixed-term contract to resolve regulatory complaints. This role involves investigating complaints, liaising with stakeholders, and ensuring adherence to regulations.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.