Customer experience manager jobs in London - Page 4Create job alerts

No5 Dining Lounge, a high-end restaurant located in the heart of North London, is seeking a skilled receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a friendly and welcoming demeanour, and a passion for the hospitality industry. Responsibilities: Greet guests as they arrive at the restaurant, pNo5 Dining Lounge, a high-end restaurant located in the heart of North London, is seeking a skilled receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a friendly and welcoming demeanor, and a passion for the hospitality industry. Responsibilities: Greet guests as they arrive at the restaurant, providing a warm and friendly welcome Manage reservations and seating arrangements, ensuring that guests are seated in a timely and efficient manner Answer phone calls and respond to inquiries regarding menu items, reservations, and other restaurant-related questions Provide guests with information about the restaurant and its offerings, including menus, specials, and promotions Handle guest complaints and resolve issues in a professional and courteous manner Maintain a clean and organized reception area, ensuring that menus and promotional materials are stocked and readily available Work closely with restaurant staff to ensure a seamless guest experience Perform administrative duties such as data entry, filing, and scheduling appointments as needed Requirements: High school diploma or equivalent Proven experience as a receptionist or in a similar customer service role Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle multiple tasks simultaneously A friendly and welcoming demeanor with a passion for providing exceptional customer service Knowledge of basic computer applications such as MS Office and reservation management software is preferred (Sevenrooms).

Job Description: We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** - Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Shift Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: Competitive hourly rate: £14.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £14.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

RECEPTIONIST - TRISHNA Salary - Up to £16.50 per hour Schedule - Full Time Experience - Previous experience within a Michelin star restaurant or Fine dinning Trishna are seeking a Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Located in the heart of London’s Marylebone Village, Trishna delivers a contemporary taste of Indian coastal cuisine, and an extensive wine list that focuses on emerging regions and fine wines from niche producers and boutique wineries from all over the world. The informal and pared back aesthetic of the interiors, offset with antique mirrors, marble table tops and original wooden panelling offer a sociable neighbourhood dining atmosphere, with terrace doors that open onto Blandford Street, creating a semi-alfresco ambience throughout the restaurant. Trishna was awarded a Michelin Star in 2012. The Position We're looking for an experienced Receptionist to ensure a welcoming and engaging first impression, and an exceptional guest experience. You will be delivering Michelin Star standards and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

Location: Royal Wharf , London Employment Type: Full-Time/Part-Time About Us: Garcia Hair Lounge is a modern hair salon , TOP RATED on treatwell 2024 dedicated to providing top-notch grooming and women services in a friendly and professional environment. Known for our skilled team and loyal clientele, we take pride in providing exceptional services. We are now looking for a talented barber to join our growing team. Key Responsibilities: Provide a full range of barbering services, including haircuts, shaves, beard trims, and styling. Consult with clients to understand their grooming needs and preferences. Maintain a clean and organized workstation in compliance with health and safety standards. Build rapport with clients to ensure a positive experience and encourage repeat visits. Stay updated on industry trends, techniques, and products. Requirements: Proven experience in all hair types Excellent customer service and interpersonal skills. Strong attention to detail and commitment to quality. Ability to work in a fast-paced environment and manage multiple clients efficiently. What We Offer: Competitive pay (hourly rate or commission-based). Flexible scheduling options. Opportunities for professional development and growth. A supportive team environment. Join us and be part of a team that values craftsmanship and creativity!

Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated and skilled Assistant Restaurant Manager to assist the Restaurant Manager in the daily operations of our restaurant. The successful candidate will play a crucial role in ensuring the smooth running of the shop floor, managing administrative tasks, and maintaining high standards of customer service. Key Responsibilities: - Assist the Restaurant Manager in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements: - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience. - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.

We are an independent pub in the heart of Highbury with an emphasis on quality ales, craft beer and friendly service. We’re proud to be the best spot for a pint in the area, with a beautiful beer garden out the back for summer and open fires inside for the winter. What we offer: - Competitive starting wage of £13.15 p/h - A beautiful working environment with a supportive team - Flexibility over shift patterns for prior commitments - -Discounts with our food partners - -Courses and training for your development in hospitality - The opportunity for progression. If you take pride in your work, we’ll take notice. - A beer after work. You’ve earned it. What we’re looking for: - Bar experience essential. - We need good team players who come to work trying to make the day a success - A positive attitude and eagerness to learn - Excellent customer service skills. We’re all about leaving people smiling. Cheers, Olivia Manager Bank of Friendship

Job Title: Receptionist Company: Wimpole Therapeutics Working hours: Monday - Friday, 10am to 7pm Annual Salary: £27,000 Wimpole Therapeutics is a CQC registed health clinic located in central London, Wimpole Street. We provide different therapeuitc services to a vast range of clients. We are looking for a highly motivated and organized receptionist to join our team. The opportunity: The ideal candidate will have excellent customer service skills, be able to work independently and as part of a team, and be able to handle a variety of tasks, including answering phones, greeting visitors, and scheduling appointments.The receptionist will be the first point of contact for our clients and visitors, so it is important that they are able to create a positive and professional impression. They will also be responsible for a variety of administrative tasks, so we are looking for someone who is detail-oriented and organized. If you are a friendly and outgoing person with excellent communication skills, we encourage you to apply for this exciting opportunity. Responsibilities: - Greet and welcome clients and visitors, ensuring a positive and professional first impression. - Assist visitors to meet the right person or office. - Answer incoming calls, transfer calls to the appropriate personnel, and take accurate messages. - Maintain a tidy and organized reception area, ensuring it is presentable at all times. - Manage incoming and outgoing mail, packages, and deliveries. - Provide basic and correct information via email/call or in person. - Schedule appointments and maintain the appointment calendar. - Provide administrative support, including data entry, document preparation, and form filing. - Manage office supplies and inventory, replenishing as needed. Requirements: - Previous experience in a receptionist or customer service role is required. - Excellent verbal and written communication skills. - Strong interpersonal skills, with the ability to interact with diverse individuals. - Exceptional customer service orientation. - Attention to detail and strong organizational skills. - Ability to multitask, prioritize tasks, and manage time effectively. If you are interested in the role, please send your CV along with a cover letter.

Job Title: Food Packer & Kitchen Assistant Location: The Glassroom London Job Type: [Part-Time] Job Description: We are looking for a reliable and motivated Food Packer & Kitchen Assistant to join our team. This dual role involves assisting in food preparation and ensuring that orders are accurately packed and ready for delivery. As part of our kitchen team, you will play a key role in maintaining our high standards of quality, efficiency, and customer satisfaction and keep kitchen clean at all times. Key Responsibilities: • Food Packing: • Accurately portion and pack food items based on order specifications. • Ensure all packaging is clean, presentable, and secure for delivery. • Label and organize orders for delivery platforms like Uber Eats. • Kitchen Assistance: • Maintain a clean and organized work area, including equipment, counters, and storage spaces. • Support in stock management by checking, organizing, and storing supplies. • Follow all food safety and hygiene standards. • Work collaboratively with the kitchen team to ensure smooth operations. Skills and Qualifications: • No experience needed FULL TRAINING WOULD BE PROVIDED • Strong attention to detail and ability to work quickly in a fast-paced environment. • Good organizational skills and ability to multitask. • A positive attitude and a team-oriented mindset. What We Offer: • Competitive pay and potential for growth within the company. • A supportive and friendly work environment. If you are enthusiastic about food and enjoy working in a fast-paced environment, we’d love to hear from you!

Job description Position Host / Hostess Description We serve the sort of food which brings people together – over coffee, over communal tables, over all-day menus and makes us all feel good. Our restaurants feel bright and beachy and we are looking for Senior Hosts who reflect this through being passionate, sunny and welcoming. A little about this role: A vital support to the operations of the restaurants Supporting the day to day running of the restaurant and most importantly, the door Being the first person our customers interact with giving them that Granger welcome Where applicable, managing the booking system especially with large events Managing our virtual queue and making sure every customer feels special. What we are looking for: Someone organize themselves on a demanding a busy shift An inspiring individual who raises the bar in customer service A passionate approachable individual Previous experience as a host, maître d' or equivalent Hungry to step-up to the next level Some of our great benefits: A clear career path, – offering both support and guidance An extra day of holiday for every year of service after two years of working with the company A real work-life balance – healthy minds & healthy hearts All meals are included when you are at work, which are fresh and wholesome 50% staff discount for you to use within all five of our excellent restaurants Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you! Salary £14–£15 hr Location 237-239 Pavilion Road, Knightsbridge, Kensington and Chelsea, London, England, United Kingdom Type of job Employment type Full-Time Shift schedule Monday - Sunday, 2 days off in between, AM and PM shifts available

Are you looking for a change or a new challenge? Interested in exploring the industry of direct sales and client-facing sales? Join Blue Diamond and our team in Moorgate who are looking for keen individuals with an open mind. Responsibilities: Elevate brand presence, reputation, and public image. Contribute as a member of the sales team. Engage with customers daily, understanding their requirements, offering solutions, and delivering top-notch customer service. Acquire skills in training new team members. What we are looking for: Exceptional customer service and communication capabilities. A resilient and unwavering dedication to work. Outstanding time-management abilities. A positive and inviting demeanor. Dedication to providing exceptional customer and client experiences. Exemplary standards in personal presentation. Proficiency in collaborating effectively and harmoniously within a team. Proficient in both spoken and written English. What we offer: Opportunity to collaborate with motivated and ambitious individuals. Comprehensive training and guidance will be given. Enjoy engaging and enjoyable team social events on a weekly basis. All expenses covered for travel opportunities nationally and internationally. Ongoing support for advancing in your career. If this sounds like something you’d be interested in, APPLY TODAY! Type of Position: Full-time Salary Range: £360.00-£800.00 per week Perks: Casual dress code Work hours: Daytime shifts Additional compensation: Commission based earnings Performance related bonuses Location: London Flexibility: Able to commute or willing to relocate Eligibility to work: Must have authorisation to work in the United Kingdom Work venue: On site

AFRIKANA is seeking a talented and experienced Kitchen Manager/Head Chef to join our dynamic team. As the Head Chef/Kitchen Manager, you will be responsible for overseeing all aspects of our kitchen operations, including food preparation, staff management, and ensuring exceptional food quality and presentation. Responsibilities: - Manage the entire kitchen team, by providing guidance, training, and performance evaluations. - Ensure that all food preparation and cooking techniques meet the highest standards of quality and safety - Monitor inventory levels and coordinate with suppliers to ensure availability of fresh ingredients at all times - Maintain a clean and organized kitchen environment, following all health and safety regulations - Collaborate with the front-of-house team to ensure smooth and efficient service and customer satisfaction - Manage kitchen budgets and control costs, including food and labour expenses Requirements: - Proven experience as a Head Chef or Kitchen Manager in a high-volume restaurant - Extensive knowledge of various cooking methods, ingredients, and culinary techniques - Strong leadership and management skills, with the ability to motivate and inspire a team - Excellent organizational and multitasking abilities, with attention to detail - Ability to work under pressure and meet tight deadlines - Strong communication and interpersonal skills - Food safety and sanitation certification is a plus What we offer… • Competitive rates of pay • Team food menu  • 50% discount at our restaurants for you & up to 4 friends • Development opportunities • Performance bonus • Team incentives every month • Contract for 45 hours a week over 5 days • Full training and development provided • Uniform provided • Great working environment – our team are great at making new starters feel welcome • Opportunity to join a rapidly growing company If you wish to apply for all other roles - please review our previous ad on jobstoday

Azura London is seeking a Guest Relations & Restaurant Supervisor to ensure exceptional guest experiences while overseeing restaurant operations. This hands-on role combines guest relations and waitering duties, offering personalised service and supporting the smooth running of the restaurant & bar. Key Responsibilities: - Greet and assist guests, ensuring a personalised and seamless experience. - Address guest inquiries, requests, and concerns promptly, ensuring satisfaction. - Assist with waitering duties, including taking orders, serving food and beverages, and managing dining service flow. - Coordinate with restaurant staff and kitchen teams to ensure timely and high-quality service. - Build and maintain relationships with regular and VIP guests, anticipating their needs. - Support the General Manager in day-to-day operations, ensuring a high standard of service. Qualifications: - Previous experience in guest relations or waitering. - Strong communication and customer service skills. - Ability to multitask and work efficiently in a fast-paced environment. - Flexible and proactive approach to both guest relations and restaurant duties. Join Azura and contribute to delivering an outstanding experience for every guest, both in the restaurant and throughout their stay.

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager who will act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Monitor financial performance, assisting in budget management, cost control, and financial reporting. Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses. Experience: 3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Financial acumen, with experience in budget management and cost control. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary: £OTE 60k+ (inc service charge) plus performance related bonus scheme Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Pay: £55,000.00-£60,000.00 per year Benefits: Company pension Discounted or free food Employee discount

Azura is an Aegean restaurant, bar and terrace with dishes and cocktails inspired from Greece and Turkey. We are looking for a Bartender for our restaurant bar and terrace. The restaurant boasts 150 covers across 2 floors, a VIP roof terrace and an outdoor alfresco area. Responsibilities: • Mixing, garnishing and serving alcoholic and non-alcoholic drinks • Helping guests choose menu items or guide them through drink options • Taking orders and making guests feel taken care of • Working closely with the bar manager Requirement: • Experience working in a bar • Good knowledge about drinks/cocktails • Good customer service skills • A passion and energy for people skills

Cafer Erol, Knightsbridge, London Join Our Team – Breakfast Chef Wanted! Cafer Erol, a renowned Turkish restaurant located in the heart of Knightsbridge, is looking for a talented and passionate Breakfast Chef to join our team. As a Breakfast Chef, you will be responsible for preparing and serving delicious, high-quality breakfast dishes that reflect our dedication to exceptional food and customer service. If you have experience working in a fast-paced kitchen and are eager to contribute to an exciting culinary environment, we would love to hear from you! What We Offer: - Competitive salary with opportunities for career progression - Flexible working hours (40-48 hours per week, subject to change) - A supportive and dynamic kitchen environment - The chance to work in a prestigious and renowned restaurant in Knightsbridge - Opportunities to develop your culinary skills and grow within the company Responsibilities: - Prepare and create a variety of high-quality pastries, desserts, and baked goods that meet the restaurant’s standards for taste, presentation, and quality - Follow recipes and portion control guidelines to ensure consistency and precision in all baked products - Ensure the kitchen is kept clean and organized, adhering to hygiene and safety standards - Work collaboratively with the kitchen team to ensure smooth kitchen operations - Assist in developing and innovating new dessert and pastry offerings, contributing your creative ideas to the menu - Monitor and manage food inventory to minimize waste and ensure fresh ingredients are always available - Assist with opening and closing procedures, including cleaning and setting up pastry stations - Coordinate with front-of-house staff to ensure timely service and exceptional guest experiences. Requirements: - Previous experience as a Pastry Chef or in a similar role is highly desirable - Passion for baking and creating exceptional pastries and desserts - Strong organizational skills with the ability to work efficiently under pressure - A positive, team-oriented attitude and the ability to communicate effectively in a fast-paced environment - Flexibility to work early morning shifts, including weekends (Fridays, Saturdays, and Sundays) - A genuine interest in Turkish cuisine is a plus but not essential - The right to work in the UK How to Apply: If you are a skilled Breakfast Chef with a passion for delivering outstanding food and enjoy working in a dynamic and friendly environment, we would love to meet you! Please bring your CV to your interview.

We are currently recruiting Assistant Manager for our Ealing Pizza restaurant. Experience in management is essential for the role as you will have to assist the the restaurant manager and support him with day to day duties. We want people who are really passionate about guest experience. It’s definitely your work ethic and passion that counts most. You should be focussed about delivering great service every time, enjoy a challenge, thinking on your feet, thrive in fast paced environments and be confident talking to customers. Our clientele is educated and discerning and they know good service from bad. As a relatively new venue, this role offers lots of opportunities for progression, as well as ongoing development and training.

Based in Chiswick W4 Hours: up to 42 hours per week - Overtime paid in addition to contracted hours but also flexible if required. Join Our Team at Le Vacherin About Us: At Le Vacherin, we are dedicated to creating unforgettable dining experiences, blending exceptional cuisine, fine wines, and outstanding service. Renowned for culinary excellence, we proudly hold accolades such as a Michelin rating and 2 AA Rosettes. Our passionate team is committed to crafting memorable moments for our guests and providing a truly remarkable dining journey. Your Role: As a Waiter at Le Vacherin, you will be the face of our restaurant, embodying our commitment to excellence. Your key responsibilities include: Delivering exceptional table service, offering insights into our diverse menu of food, wine, and cocktails. Answering phone calls professionally, recording guest reservations and details accurately. Taking orders efficiently and liaising with the kitchen team for seamless service. Presenting and explaining menus, including specials, to enhance the guest experience. Ensuring guest satisfaction and promptly communicating concerns to managers or supervisors. Assisting with table setup, clearing, and resetting for the next guests. Demonstrating warmth and personality in interactions with guests and colleagues, acting as an ambassador for Le Vacherin. Supporting and training new team members while maintaining a positive and professional demeanor. What We’re Looking For: To excel in this role, you should bring: Previous experience in a supervisory or similar role in upscale dining, with exposure to Michelin-starred or AA Rosette establishments as a plus. A passion for delivering exceptional customer service and creating memorable dining experiences. Genuine enthusiasm for fine dining and beverages, with a desire to continuously learn and grow. Strong attention to detail and effective communication skills (verbal, written, and numerical). A cooperative, team-oriented attitude that fosters a positive work environment. Punctuality, energy, and a proactive approach to challenges. Adaptability to embrace new concepts and processes, coupled with a positive and friendly demeanor. Compensation & Benefits: We value and support our team members, providing opportunities for growth and well-being. Benefits include: The ability to keep all cash and credit card tips earned in your section. A tronc and service charge system that ensures your hourly wage exceeds £13 per hour. Comprehensive training programs, including Food Safety, First Aid, Health & Safety, and more. Language and personal development courses in English and French, fully funded by the company. Complimentary staff meals are provided twice daily (breakfast and dinner). A generous employee discount for family and friends. A competitive salary based on experience, plus service charges. Join us at Le Vacherin and become part of a dynamic team dedicated to delivering exceptional dining experiences. If you’re passionate about fine dining and outstanding service, apply now and start your journey with us!

Pittagoras is seeking a vibrant, ambitious, and dedicated individual to join our team as a Store Manager for our new site in London Fields. Pittagoras is expanding and needs a leader to ensure smooth and efficient daily operations while training and developing our team. This role is essential for optimizing store operations, maintaining high customer satisfaction, and upholding the quality standards Pittagoras is known for. Role Purpose: Our Store Managers ensure our operations run smoothly, providing a memorable and magical place to work. As a Store Manager, you will model excellence in food preparation and service, ensuring a unique customer experience. You will also train new team members to uphold our high standards, making Pittagoras an employer of choice. Key Responsibilities: ● Service Preparation: Ensure the store is set up and ready for each service with the right amount of gyros on the spit and prep, balancing quick service needs with food cost management to avoid wastage. ● Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and protective clothing as required. ● Quality Management: Adhere to the gyros and prep management system according to the prep guide, ensuring our gyros meet the highest quality standards. ● Team Development: Recruit, train, and coach new starters and current team members to Pittagoras standards. ● Store Standards: Monitor all sections of the store and report any poor performance to the Operations Manager. Follow all Pittagoras systems and processes, including compliance with Food and Hygiene standards, Health & Safety, and opening and closing procedures. ● Profitability: Contribute to Pittagoras' profitability by following recipes and controlling food costs and wastage. Manage P&L budgets and profitability of the business. ● Scheduling and Ordering: Create weekly rotas, manage holiday cover, and order from suppliers according to par levels. Requirements: ● Proven management experience. ● Good command of the English language. ● Food safety level 2 certification. Competency/Behavioural Indicators: General Overview: ● Be a great team player and possess a high level of flexibility. ● Exhibit a professional attitude and approach, aligned with our company values. ● Display a can-do attitude with a sincere and courteous approach to customers and team members. ● Have a passion for cooking and customer service, aspiring to deliver the highest quality. ● Possess excellent communication skills and a strong customer service ethic. ● Be flexible regarding availability to work hours and location. ● Our Behaviors: ● Creating Empathy ● Building Confidence ● Making it Happen ● Processing Information ● Improving Performance ● Creating Ideas ● Facilitating Interactions ● Gathering Information ● Growing Talent ● Influencing Others People Management Responsibility: ● Direct and Indirect Reports: ● Manage a team of 4-10 people.

About Us: The Golden Anchor is a vibrant gastro pub in Nunhead, known for its unique blend of classic British pub fare and authentic Caribbean flavors. With deep roots in the local community and a welcoming atmosphere, we’ve built a reputation for excellent food, drinks, and service. Our pub is a lively hub where Caribbean culture meets traditional British hospitality, creating a warm and exciting environment for both guests and staff. Role Overview: We are looking for a motivated and experienced Supervisor/Assistant Manager to join The Golden Anchor team. In this role, you will support the General Manager in overseeing day-to-day operations, ensuring the smooth running of the pub while maintaining our high standards of customer service. You’ll lead the front-of-house team, manage shifts, and play a key role in creating a friendly and efficient atmosphere. If you have leadership experience in the hospitality industry and a passion for delivering memorable guest experiences, we’d love to hear from you. Key Responsibilities: • Leadership & Team Management: Supervise and support the front-of-house staff, ensuring they provide excellent customer service and work efficiently. • Shift Management: Oversee the running of shifts, ensuring smooth operations and addressing any issues promptly to maintain a positive guest experience. • Customer Engagement: Be the face of The Golden Anchor, greeting and interacting with customers, addressing any concerns, and ensuring they leave satisfied. • Training & Development: Assist in training new team members and providing ongoing support to ensure the team is knowledgeable and confident in their roles. • Stock & Inventory: Assist with managing stock levels, ordering supplies, and controlling waste, ensuring the bar and kitchen are always fully equipped. Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are followed and that the pub is a clean and safe environment for both staff and guests. • Financial Responsibilities: Assist with cash handling, daily reconciliation, and other financial duties as required by the General Manager. • Event Support: Help coordinate and oversee pub events, including live music nights and special Caribbean-themed occasions, to ensure they run smoothly and enhance the guest experience. • Stand-In for Management: Step in to manage the pub in the absence of the General Manager, ensuring continuity of service and operations. What We’re Looking For: • Previous experience in a supervisory or assistant manager role in a pub, restaurant, or bar. • A strong understanding of the hospitality industry, with excellent customer service skills. • Passion for Caribbean culture and cuisine, with a genuine interest in sharing that with our guests. • Leadership qualities with the ability to motivate and manage a team effectively. • Ability to work well under pressure and in a fast-paced environment. • Strong organizational skills and attention to detail. • Flexible and reliable, able to work evenings, weekends, and public holidays as needed. • Excellent communication skills and a customer-focused attitude. What We Offer: • Competitive salary and opportunities for career progression within The Golden Anchor. • A supportive, friendly work environment in a pub that values both its Caribbean heritage and local community. • Staff discounts on food and drink. • Opportunities to develop your skills and gain further management experience. • The chance to work in a pub known for its vibrant culture, great food, and welcoming atmosphere. If you’re an experienced supervisor or assistant manager looking for an exciting role in a pub with Caribbean flair, we’d love to hear from you!

We serve the sort of food which brings people together – over coffee, over communal tables, over all-day menus and makes us all feel good. Our restaurants feel bright and beachy and we are looking for a full-time Host who reflect this through being passionate, sunny and welcoming. A little about this role: A vital support to the operations of the restaurants Supporting the day to day running of the restaurant and most importantly, the door Being the first person our customers interact with giving them that Granger welcome Where applicable, managing the booking system especially with large events Managing our virtual queue and making sure every customer feels special. What we are looking for: Someone organise themselves on a demanding a busy shift An inspiring individual who raises the bar in customer service A passionate approachable individual Previous experience as a host, maître d' or equivalent Hungry to step-up to the next level Some of our great benefits: A clear career path, – offering both support and guidance An extra day of holiday for every year of service after two years of working with the company A real work-life balance – healthy minds & healthy hearts All meals are included when you are at work, which are fresh and wholesome 50% staff discount for you to use within all five of our excellent restaurants Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you!

We are seeking a dedicated and experienced Assistant Restaurant Manager to lead our team and ensure the smooth operation of our central London restaurant. This senior role requires a strong leader who can manage staff, oversee the rota, and maintain high service and cleanliness standards. RESPONSIBILITIES: - Leading and managing the restaurant team, including waitstaff and kitchen staff - Creating and overseeing staff schedules and rotas - Ensuring exceptional service standards and enhancing the customer experience - Handling customer inquiries and resolving any issues promptly and professionally - Training and developing team members to ensure they have the skills and confidence needed to excel - Overseeing the preparation and serving of food and drinks - Maintaining a clean, tidy, and well-organised floor area - Collaborating with kitchen staff to ensure smooth service and efficient operations - Managing inventory, ordering supplies, and ensuring compliance with health and safety regulations ABOUT YOU: - Proven experience in a restaurant management role - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Friendly and approachable - Positive mindset with a problem-solving attitude - Ability to thrive under pressure and maintain composure - Genuine passion for delivering an outstanding guest experience WHAT WE OFFER: - Competitive hourly wage + service charge + tips - Flexible work schedules - 50% staff discount at all our associated venues - 20% friends and family discount at all our associated venues ABOUT US: We are a small restaurant group operating from three venues in London. We specialise in Latin American food mostly seafood based! People love us for fresh ceviche and delicious Pisco Sours! Our restaurant is committed to being an equal opportunity employer, welcoming everyone in the community. We celebrate diversity, take pride in our offerings, our work, and being ourselves. If you're excited to join our amazing team, we want to hear from you! Details Salary (based on experience): £13 to £15 (£33,000 to £37,500 per year) Schedule: Full-Time

We are looking to recruit an experienced Restaurant Manager to join a newly opened Japanese Restaurant with amazing growth rates. The restaurant is based in the heart of Shoreditch, with a strong focus on the Sushi, Mains, Bao Buns, Cocktails & Sake. Reporting to the Company Director, this is a fantastic opportunity to join an exciting new concept with an excellent prospects of career progression. About you Strong people management skills Will have at least 2 years' experience within a quality restaurant A genuine passion for working in hospitality and desire to lead by example Customer-focused and strong floor presence Excellent knowledge of hospitality industry with proven track record Excellent communication skills Proven ability to drive, motivate and lead a team Be ambitious, hard working and charismatic Extensive management experience Great knowledge of Japanese culture and cuisine is preferred, but not essential. Responsibilities Accountable for all areas of the restaurant Ensuring full compliance with all relevant policy and legislation Maintaining excellent standards of service and quality at all times HR - Recruiting, training and development, employee relations Finance - Control labour margins/costs, budgeting, creating daily & monthly reports and P&L What we offer If you are keen to discuss the details further, please apply today and send your CV. Very competitive salary for the right candidate, up to £40k + bonuses 28 days paid holiday Great career development within the company Good work-life balance Free meal on shift

Host/Waitress Combined Role Description: Responsibilities: Greeting and Seating: Warmly welcome guests upon arrival. Manage reservations and walk-ins, efficiently seating guests to optimize table usage. Provide menus and introduce the dining experience. Order Management ( off peak ) : Take accurate food and beverage orders while suggesting menu items and specials. Communicate special requests to the kitchen. Customer Interaction: Be the primary point of contact for guests, ensuring their needs are met from arrival to departure. Address questions about the menu and offer recommendations tailored to guest preferences. Food and Beverage Service: Serve dishes and drinks promptly and professionally. Ensure tables are attended to throughout the meal, offering refills or additional orders as needed. Table Management: Clear and reset tables quickly for the next guests. Monitor the dining area to anticipate and address guest needs. Payment Processing: Provide accurate checks, process payments, and thank guests for visiting. Waitlist Oversight (During Peak Times): Maintain an organized waitlist, communicate expected wait times, and manage guest flow effectively. Key Skills Needed: Excellent multitasking abilities to balance hosting and serving responsibilities. Strong communication and interpersonal skills to provide a seamless dining experience. Attention to detail to manage orders and table turnovers efficiently. Positive and professional demeanor to create a welcoming environment.