Are you a business? Hire customer experience manager candidates in London
The main duties of the role are to ensure the branch operates efficiently to the highest standards, supporting the office team delivering excellent service. You will have good knowledge of office systems and practices, carrying out your duties in a timely manner to ensure all tasks are completed in line with our clients expectation, below is a snapshot of expectations for this role. Pricing and processing of orders Dealing with internal and external enquiries Customer support Printing labels and scheduling deliveries Ability to use company and client systems to ensure live updates General office admin activities Invoicing Office 365 and SAP experience Preparation/calculations of estimates for supply only trade customers Production of sales invoices in line with client requirements Liaising with suppliers to reduce costs where necessary Liaising with customers to follow up on quotations and reporting feedback Good inwards for bought in materials and assigned delivery notes Purchase orders / raising and following through to delivery Liaising with operatives in factory for cut sized glass Liaising with glazing operatives with paperwork Assisting Branch Manager with month end reports Dealing with cash sales customers / handling cash and card payments and raising invoices Answering incoming telephone call Skills and qualifications: Industry knowledge advantageous Knowledge of SAP (Sales and Service Management element) Data Entry Skills Organisation and time management Verbal Communication Reporting Skills Managing Processes Customer Focus Number literate The successful candidate will be reliable, flexible, personable, and able to work using own initiative and time management. Full time working hours are Monday to Friday, 8am to 5pm
AWE LONDON, East London’s most exciting Nail Bar to date. Filled with excellence throughout, AWE focuses on Accuracy within services, Wellness within customers and the Experience of every person who sets foot into the salon. This elite nail bar has been created to pamper, nurture and uplift clients as they get their beauty treatments skilfully completed. We are looking for an AWESOME team to do this, an experience you definitely would want to be a part of. Benefits - Competitive hourly rate - Opportunity to fast track into management - Annual Leave - Luxurious environment and Sociable Team - Exposure to build your personal brand & explore your creativity - 100% of your tips earned Requirements - Be in AWE with nails - A Creative individual - Be able to use initiative on a daily basis - Excellent Customer care - Previous experience in the nail industry is desirable - Fully Qualified Nail Technician (Manicure, Pedicure, Gel & Acrylic Extensions) - Valid UK Work permit - Fluent in spoken English - Experience with Nail Art
WHO WE ARE? Sign of the Times is London’s leading pre-owned luxury marketplace with over 45 years of experience buying and selling pre-owned designer goods. We are on an exciting growth journey to share our vision of making the resale experience better than retail. Trading both in store and online to our global client base it’s a busy and fun working environment. Our London in-store team prides themselves on delivering the highest level of customer service. They are industry experts with exceptional styling skills. WHO ARE WE LOOKING FOR? This is an entry level role with only 1 year of previous work experience required. We are looking for a reliable, hard-working and confident fashion lover with a good attitude and a big smile. The role would be ideal for someone with customer service experience, with a ‘can do’ attitude and a big smile to welcome clients to our pre-loved luxury store. Someone who is both excellent at selling and can offer exceptional customer service. As this is a retail role you will be expected to work a total of 5 days a week with one weekend day included. THE ROLE: - Meeting, greeting and personally styling discerning, fashion forward customers - Selling and driving sales in store and via Whatsapp - Building up a strong relationship with loyal and much loved clientele - Upselling and cross-selling to the customer to help them find what they’re looking for - Shop floor standards, tidying and organising the store: steaming cleaning and running - Encouraging customers to also shop from our website and signing up to our mailer. - Achieving the weekly target Reporting to: Store Manager Requirements: At least 1 year experience in luxury or fast paced fashion retail environment Bubbly, warm and confident holding and making conversations Great people skills and a focus of going over & above for clients Excellent communication, organisation, reliability and attention to detail Proven sales track record Perfect written and spoken English A can-do attitude, warm disposition, and a big smile A desire to remain and grow with the company A passion for luxury fashion A basic understanding of current trends and luxury brands Excellent multitasking skills and able to work accurately at a fast-pace A basic understanding of Microsoft programmes such as Word & Excel Salary Salary starting from £22k + comission Benefits : Company pension Employee discounts Commissions based on performance Work location & hours: 5 Elystan Street, SW3, London 10-6pm, 5 days / week, including 1 weekend day
Sales Executive. Are you a driven and dynamic sales professional looking for an exciting opportunity to maximize your earnings and grow your career? Nimrod Digital is seeking a motivated and hard-working Commission-Based Sales Executive to join our innovative team. Why You Should Join Nimrod Digital - Unlimited Earning Potential: Imagine earning £800 to £1,500 a week! The more deals you close, the more you earn. With our lucrative commission structure, your hard work translates directly into higher earnings. - Flexible Working Hours: Enjoy the freedom to manage your own schedule and work at your own pace. This role is perfect for individuals seeking a position that fits around their lifestyle. - Career Growth Opportunities: Be part of a rapidly growing digital marketing agency with plenty of opportunities for professional development and career advancement. - Work from Anywhere: While we prefer candidates based in London, you'll have the flexibility to work from anywhere with your own laptop. Position Details - Role: Commission-based sales executive - Location: Preferably based in London, but remote work is possible - Target: 8 to 15 leads per week £100 per lead. - Potential Weekly Earnings: £800 to £1,500 (based on the number of deals closed) - Working Hours: Flexible, work at your convenience - Requirements: You must have your own laptop - Availability: Immediate start needed What We're Looking For: - Sales Experience: Proven track record in sales, ideally in the digital marketing sector. - Exceptional Communication Skills: Outstanding verbal and written communication skills are a must. - Self-motivated: You should be able to work independently and manage your own time effectively. - Tech-Savvy: Comfortable using digital tools and CRM systems. - Customer-focused: Ability to understand client needs and deliver customized solutions that drive success. How to Apply Ready to elevate your sales career and join a dynamic team? We want to hear from you! Send your CV and a brief cover letter detailing your sales experience. Don't miss out on this fantastic opportunity to boost your earnings and grow your career in digital marketing! Join us at Nimrod Digital Marketing Agency and make your mark in the digital world.
Are you a seasoned maestro of management with a passion for pizzas that transcend the ordinary? We're on the hunt for extraordinary Assistant Managers to join us across out venues in London: Aldgate, Balham, Hammersmith and West Hampstead Why Us? Artisanal Excellence: Dive into the world of authentic Neapolitan pizza, where the dough is as important as the destination. Craft pizzas that redefine deliciousness with the finest ingredients at your fingertips. Bags of Autonomy: We believe in personalities as vibrant as our toppings! Bring your flair, your creativity, and your individuality. We're not just making pizzas; we're crafting experiences. Pioneer a Legacy: Be part of the vision supporting our GM's and FM's. This is not just a job; it's a chance to shape the future of one of the best pizzerias in the UK. What We're Looking For: Leadership Extraordinaire: Lead with passion and charisma. Motivate and inspire your team to deliver unparalleled dining experiences. Pizza Enthusiast: A love for Neapolitan pizza is non-negotiable. Your dedication to perfection will set the standard for the entire team. Autonomous Spirit: Thrive in an environment that encourages innovation. Your personality is your biggest asset, and we want you to shine! Perks: Top-tier Ingredients: Work with the crème de la crème of ingredients, turning them into culinary masterpieces that will have Reading talking. Team Collaboration: Be part of a close-knit family where everyone is as passionate about pizza as you are. Free food and drink on shift, plus discounts at all of our sites when not in work. Your Birthday off! Responsibilities: - Assist the General Manager in all aspects of the restaurant's operations, including food production, food preparation, customer service, and team management. - Ensure that FOH operates efficiently and meets all service and brand standards. - Manage and supervise the day to day operations of the FOH team. - Train and develop employees to maintain high standards of quality and service. - Assist the General Manager in implementing strategies to increase revenue and improve profitability. - Handle customer complaints and resolve issues in a timely manner. - Collaborate with the senior team to develop and implement policies and procedures. Qualifications: - Previous experience in a leadership role in the food industry, preferably in a restaurant or culinary setting. - Strong knowledge of food production and kitchen operations. - Excellent leadership and team management skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Strong communication and interpersonal skills. - Knowledge of food safety regulations and best practices. Job Types: Full-time, Permanent Pay: £12.50-£15.00 per hour Expected hours: 32 – 48 per week
FRONT OF HOUSE TEAM MEMBER/COOK. Up to £12p/hour Hours: 40 hrs per week Based in: Mercato Metropolitano (Elephant and Castle) We are seeking a reliable and customer-oriented Fast Food Attendant to join our team at Guasa Group. As a Fast Food Attendant, you will play a crucial role in ensuring that our customers have a positive dining experience. If you have excellent time management skills, a passion for food preparation, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Take customer orders and accurately enter them into the POS system - Prepare and assemble food items according to company recipes and guidelines - Ensure that all food is prepared and served in a timely manner - Maintain cleanliness and sanitation standards in the kitchen and dining areas - Assist with inventory management and restocking supplies as needed - Handle cash transactions and provide accurate change to customers - Address customer inquiries and resolve any issues or complaints promptly - Collaborate with team members to ensure smooth operations during busy periods - Experience: - Previous experience in a fast food or restaurant setting is preferred but not required - Knowledge of basic math skills for cash handling purposes - Familiarity with food safety regulations and procedures is a plus - Ability to work in a fast-paced environment while maintaining attention to detail - Strong communication skills and the ability to work well within a team - If you are looking for an exciting opportunity to contribute to a dynamic team, please submit your application today. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Join us at Guasa Group as we strive to provide exceptional service to our valued customers
England ‘s Lane café/restaurant opened in 2018, serving the best antipodean-inspired vegan-friendly food. Our vision is to grow and build the England’s Lane brand across London, creating special places where our customers enjoy the best coffee and food. Ultimately, we want to provide our customers a place where they can relax, connect with family, friends and create. To bring our vision to life, the goal of all team members is to create amazing and unique customer experiences. Job description PRIMARY RESPONSIBILITIES Responsible for preparing customer drinks orders to the required specifications Operating coffee and espresso machines (La marzocco) and any other coffee equipment Taking customer orders and sharing information with the team to prepare the orders During opening, closing and during shift coffee machine area must be spotless and presentable. Proactively manage orders and customer requests via phone, click and collect /Deliveroo Confidently demonstrating knowledge of menu and food and drink options with customers Always paying attention to presentation and standards Proactively engage with customers on arrival and on leaving To proactively keep the physical safe clean and tidy including seating, tables, counters, and all other areas Ensure all product displays are to the highest standard To support the team with all other requests to ensure the smooth running of operations Attend all team and company meetings and training events To follow all company policies and operational procedures Help on the floor when need it. Skilled barista and experience of producing high quality beverages and impeccable latte art for at least 2 years Knowledge of coffee extraction and dialling in Excellent customer service skills Experience of using till and payment systems Experience of working in a fast – paced café /restaurant environment
The Cheese Barge is looking for an experienced restaurant Supervisor to join the Front of House team at our Paddington restaurant. We’re dedicated to celebrating the best in British Cheese, working with suppliers from all around the country to create our signature grilled cheese sandwiches and other classic cheese-focused dishes – all seasonal, and made with the best quality produce. We're busy year-round, so you’ll need energy and a positive attitude to succeed in our small, but passionate and determined team. We’re an extremely passionate, creative and determined team, with an eye for detail and a strong focus on the customer experience. If you’re passionate about hospitality, understand what fantastic customer service is all about, and love cheese as much as we do, we want to hear from you. We’re looking for an experienced and reliable FOH Supervisor, who has a natural talent for hospitality and a desire to pursue a career in this industry. You'll be supporting our General and Assistant Managers to run the restaurant, leading the FOH team during service, and ensuring customer service is delivered to the highest standard. You'll be responsible for opening and closing the restaurant, including cashing up and key holding, handling reservation enquiries, and making sure your team are fully clued up on dishes, specials and drinks. Full training is provided, along with a range of benefits, and professional development opportunities are available within the company for those who show initiative. If this sounds like you, please get in touch. Key Responsibilities: Lead shifts at your respective The Cheese Barge site, supervising the day-to-day running of the restaurant. Open and close the restaurant, including key holding and cashing up. Deliver the company steps of service to the highest standard, creating positive experiences for our guests and colleagues. Continuously improve product knowledge and understanding of our company ethos, conveying this to our guests where possible and ensuring the team is fully trained on our dishes and drinks. Promote a positive perception of the company at all times, both internally and externally. Benefits: 28 days holiday per year Quarterly Bonus Monthly British cheese box Producer visits Free staff meals & trader discounts 50% off meals on your days off Full training & tastings, including Academy of Cheese qualifications Regular staff socials Requirements: 1 year+ FOH Supervisor experience Responsible, reliable and organised Ability to and experience in leading a team Basic wine knowledge, good general food and beverage knowledge (British cheese knowledge a bonus but not essential) Superior customer service skills Thrives in a busy, fast-paced working environment Keen to learn whilst working, with a passion for good produce Hard working, with a pro-active attitude, and uses their own initiative.
We are looking for a junior pastry chef to join our team, who is interested in learning everything about bakery and pastry techniques. While previous pastry experience is ideal, it is not essential. We are happy to train new graduates and are looking for someone with a genuine interest in developing their skills in pastry art and who has a great work ethic. We currently wholesale to cafes and have a 'make everything in-house' concept where we like to make a spin on classics with unique flavour combinations (especially with an Asian flare)! What you will be doing: - Assist in carrying out mise en place and food preparation for products (we will be making a variety of venoisserie, breads, jams, granolas, cookies, cakes, etc) - Finish products to a consistent high quality and standard - Train with our barista team to learn speciality coffee/latte art (later stage) - Work in compliance to all UK Food Health and Safety Preparation laws What we are looking for: Our kitchen will be open plan allowing customers to see what we do, so a positive attitude and excellent front of house skills is crucial. - Someone who loves all aspects of pastry and bakery. - A team player with great organisational skills and time management – you will need to be able to multi-task, be efficient, and work in a fast-paced environment. - Someone who is discipline in prioritising cleanliness, food hygiene and minimising food wastage (adhere to FIFO, recycling, etc) - An individual eager to learn, willing to contribute with a collaborative atmosphere and will openly communicate with everyone. *Please be aware that at this time, we can only accept applications from people who live and are eligible to work in London. You can also send your CV and cover letter to our given email – write your subject as ‘Hiring Inquiry’. Schedule: Open to discussion but to include early shifts (starting from 4:30-5:30am), 4-5 days a week, weekends Job Types: Full-time, Part-time, Contract, Permanent
We are a local independent restaurant and have been very lucky to be doing well as our food is amazing, our restaurant is unique and trendy, and we try to treat our team members like part of our family. We are now looking for a motivated and committed team member to join our authentic Italian Pizzeria and Restaurant in Clapham as our current floor manager is undertaking a new adventure which it means we have room for someone new to join our amazing team. The ideal candidate must have at least 3 year’s hospitality experience and at least 1 year experience at managing or supervising the floor. To be successful, the candidate should be familiar with restaurant operations, as well as understand how to provide quality customer service. As Floor Manager, you should be willing and flexible to work during all operating hours, as well as weekends and holidays. Supporting the General Manager in running the restaurant, this position will ensure all daily activities are being completed efficiently, producing reports and completing all associated paperwork, while helping minimize operating costs, boosting employee retention, and make the dining experience positive for guests. Your first priority is to ensure excellent quality customer service, and to make sure that the members of your team are adhering to the processes put in place which focuses on customer experience. Apart from this, your main duties include but are not limited to- 1. Opening and closing the restaurant 2. Hire, train and mentor new staff members 3. Schedule shifts and assign table sections to waitstaff. 4. Resolve customer questions and complaints professionally. 5. Create rotas accurately, efficiently and on time. 6. Ensure the restaurant and staff follows health and safety regulations. 7. Place orders for drinks, garnishes, consumables and equipment. 8. Record all income and expenses and ensure cash registers are balanced at the end of every shift. 9. Be creative and assist with marketing strategies especially when it comes to social media as well as potential promotions that could increase footfall. 10. Ensure that the restaurant is running smoothly and any issues resolved quickly. 11. Be proficient with organising table bookings using our booking system, as well as dealing with walk ins and facilitating changes to our guests requirements. In return we can offer an excellent working environment, great rates of pay, 50% staff discount and staff meals on duty. If this sounds like you, please contact us, we would love to meet you.
Position: Sales Person Location: Hammersmith, London W6 0NB Hours: Full-Time Base Salary: £25,000 + Bonus - Are you seeking a vibrant, energetic, and rewarding workplace? - Do you want to work for a company that offers career progression? - Do you thrive in a sales environment? If so, our client is eager to hear from you! This is a fantastic opportunity to join a leading name in the residential and commercial floor sanding industry, soon to be recognized as one of the best places to work in the UK! The company strives to provide effortless and consistent service, nurture the entrepreneurial spirit, and uplift its workforce. They are committed to creating a superior office team that delivers exceptional services to clients across London. To succeed in this role, you will bring your strong work ethic, positive attitude, and previous sales experience. Based in the bustling heart of Hammersmith, the building is only a stone's throw away from the Hammersmith Underground Station. You will love coming to work in the avant-garde building with a vibrant working atmosphere, as well as visiting the coffee spots and restaurants surrounding it. What can you expect in return? - Incentive-based pay scheme, allowing you to earn more - Full-time employment with opportunities for flexible work schedules - Continuous coaching and training to help you develop your skills - Working in a comfortable and modern office in the heart of London - A company culture that values celebration, simplicity, and solutions, and deeply cares for its people - The building boasts a complimentary gym - Delightful Fridays where employees can enjoy free drinks and food Are you the right person for the job? - Experience in sales or a related field will be advantageous - You are an amiable, diligent individual who excels in small, collaborative teams - You enjoy working in a fast-paced office environment and are proficient with office technology - You are driven by performance-based rewards - the more effort you put in, the greater your returns - You take pride in delivering excellent customer service, punctuality, and top-quality work - You are an excellent problem solver, comfortable handling client queries and coordinating with partners - You will take on responsibility and manage appointments with clients and team partners - You are prepared to tackle each day's tasks enthusiastically and diligently - You value your clients, colleagues, and the company - You are adaptable, open to learning, and excited about new challenges Proficient with communication tools such as phone, email, and WhatsApp - What will your role look like? - Handling customer queries in a timely and professional manner - Administrative duties, such as data entry, inbound and outbound communications, and ensuring all information is up to date - Ensuring that service excellence is provided at all times with positive outcomes - Answering and recording all inbound calls and emails, including actions What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR.
Mamma Dough is a family-friendly Sourdough Pizza restaurant chain with locations throughout South London. Our restaurants specialize in serving authentic, Neapolitan-style sourdough pizza made with fresh, locally sourced ingredients. We pride ourselves on using traditional techniques to create the perfect sourdough and combining them with unique and innovative toppings to create special and delicious pizzas. Our restaurants are warm and welcoming, and we strive to create a relaxed and comfortable atmosphere for our customers. We offer a casual dining experience, great for families and groups of friends, and we take great care to ensure that our customers leave feeling satisfied and happy. Mamma Dough is a company committed to sustainability and environmental protection. We work closely with local farmers and suppliers to source the freshest ingredients possible, reducing our environmental impact and supporting our local community. We are a growing company that values hard work, creativity, and innovation. We believe that our employees are our greatest asset, and we offer a supportive and collaborative work environment where everyone has the opportunity to grow and develop their skills. If you're looking for a fun, challenging, and rewarding work environment, we welcome you to join the Mamma Dough family! Mamma Dough restaurants are seeking a highly skilled and motivated Sous Chef to join our team in London. The ideal candidate will have a passion for creating innovative and delicious dishes that will delight our customers. Responsibilities: - Deliver dishes that are unique, seasonal, high quality, and visually appealing. - Support the Head Chef with the management of kitchen staff, ensuring effective communication, organization, and training. - Supervise food production, ensuring that all dishes are prepared in a timely manner and meet the restaurant's high standards. - Maintain accurate inventory lists, order supplies, and ensure they are stored in the proper manner. - Maintain a clean, sanitary environment in the kitchen, following all food safety regulations. - Strive to maintain food costs within budgetary limits. - Ensure that all dishes are presented in a visually appealing manner. Requirements: - At least 1 years of experience as a Sous Chef in a busy restaurant environment. - Able to construct and build pizza from scratch - Strong creativity and passion for food and innovation. - Proven experience in managing a team. - Excellent communication and organizational skills. - Thorough knowledge of food safety and sanitation regulations. - Ability to work in a fast-paced environment and remain calm under pressure. - Must be able to work weekends and holidays as required. Benefits - 28 days holiday - 50% meals any time for you and four friends at any one of our Mamma Doughs - Job progression - Great work-life balance - Company parties If you have the leadership skills, creativity, and ambition to take on this exciting position and work with the best, then please submit your CV and cover letter to us today.
This a fabulous opportunity to join us as an Assistant Manager. Supporting the General Manager, you will be responsible for: - The day to day running of the restaurant and managing the floor. - Working with the management team to ensure operations run smoothly and all revenue opportunities are maximised. - Running the restaurant in absence of the General Manager. - Proactively work to grow the business. - Welcoming our local, regular and new guests in a warm friendly & engaging manner. - Sharing our love of Spanish tapas & drinks with both the team and our customers. - Inspiring, leading and motivating our team, keeping us engaged and energised at all times. - Providing ongoing, interesting and innovative training to our new and existing staff. - Ensuring our high standards of delivering fresh, flavoursome & beautifully presented tapas and engaging & friendly service are exceeded all of the time. A little about you: - Previous experience as an Assistant Manager in a high end, casual dining environment. - Demonstrate a genuine love of Spanish cuisine & culture, and be curious about food. - Experience in managing a fast paced, high volume site, with strong leading team
Marketing Manager Catering hospitality ltd is a dynamic and growing collection of restaurants dedicated to delivering exceptional dining experiences. Our diverse portfolio ranges from casual eateries to fine dining establishments, each offering a unique culinary adventure. We pride ourselves on our innovative menus, outstanding service, and vibrant atmospheres. We are seeking a creative and results-driven Marketing Manager to lead our marketing efforts and drive the growth of our restaurant group. The ideal candidate will have a passion for the hospitality industry, a deep understanding of current marketing trends, and a proven track record in developing and executing successful marketing strategies. - Develop and implement comprehensive marketing strategies to increase brand awareness and customer engagement across all our restaurant brands. - Plan and execute multi-channel marketing campaigns, including digital, social media, email marketing, and traditional advertising. - Manage and optimize the restaurant group’s online presence, including websites, social media profiles, and online review sites. - Coordinate and oversee promotional events, partnerships, and community engagement activities. - Conduct market research to identify trends, opportunities, and competitive landscape. - Collaborate with restaurant managers and chefs to highlight seasonal menus, special events, and unique selling points. - Track and analyze marketing performance metrics to measure the effectiveness of campaigns and adjust strategies accordingly. - Develop and manage the marketing budget, ensuring cost-effective use of resources. - Bachelor’s degree in Marketing, Business, Communications, or a related field. - 3-5 years of marketing experience, preferably in the hospitality or food and beverage industry. - Strong understanding of digital marketing, social media platforms, and SEO/SEM strategies. - Excellent written and verbal communication skills. - Creative thinking with the ability to generate innovative marketing ideas. - Strong project management skills with the ability to manage multiple campaigns simultaneously. - Proficiency in marketing tools and software, such as Google Analytics, social media management platforms, and email marketing tools. - Ability to work collaboratively in a fast-paced environment. - Competitive salary and benefits package. - Opportunity to work with a passionate and dedicated team. - Professional development and growth opportunities. - A vibrant and inclusive work environment.
Salary: £27,000 per annum Days: 5 days a week including Saturdays (1 day off during the week) Timings: 8:30am – 5:30pm (Mon-Fri), 8:30am – 5:00pm (Sat) Location: 71 St. James’s Street, London SW1A 1PH Starting Date: Immediately Company Profile Truefitt & Hill Est. 1805 is recognised by the Guinness Book of World Records as the world’s oldest shaving company providing both products and services and is located in St. James’s, London. Key Responsibilities - Assist with booking appointments via telephone and email on a daily basis - Exceptional customer service - Maintain a pristine and inviting reception area, ensuring product displays are visually appealing and well-stocked to showcase the luxury product range effectively - Assist the store manager with merchandising duties including daily or weekly replenishment, monthly stock check and administrative duties Requirements - Minimum 3 years of experience within the beauty, barbering and retail arena - Able to work effectively as part of a team - Exceptional communication (oral and written) and strong interpersonal skills - Ability to work in a fast-paced and dynamic retail environment - Excellent time management & organisational skills - Proficient in Microsoft Outlook, Excel and familiar with POS systems Benefits - Employee discounts on Truefitt & Hill products - Training and development opportunities to enhance your skills and knowledge - Be part of a globally renowned brand - Pension Scheme
The Bar and Restaurant Manager oversees the daily operations of a bar and restaurant, ensuring excellent customer service, effective staff management, and a high-quality dining experience. This role involves managing both the front-of-house and back-of-house operations, including staff supervision, inventory control, financial management, and adherence to health and safety regulations. - Recruit, train, and supervise staff members. - Schedule shifts and assign tasks to ensure optimal staff coverage. - Conduct regular performance reviews and provide feedback and training. - Address staff issues and conflicts promptly and professionally. - Ensure high standards of customer service and address customer complaints efficiently. - Monitor customer satisfaction through feedback and adjust operations accordingly. - Develop strategies to enhance customer experience and loyalty. - Oversee daily operations to ensure smooth and efficient service. - Manage opening and closing procedures. - Ensure the bar and restaurant are clean, well-maintained, and compliant with health and safety regulations. - Coordinate with kitchen staff to ensure timely and accurate order delivery. - Monitor and manage budgets, including labor costs, food costs, and beverage costs. - Conduct regular financial reporting and analysis. - Implement cost-saving measures without compromising quality. - Manage cash handling and reconcile daily sales. - Order and manage inventory, including food, beverages, and supplies. - Conduct regular inventory audits and manage stock levels. - Negotiate with suppliers for the best prices and quality. - Develop and implement marketing strategies to attract and retain customers. - Plan and execute promotional events and special offers. - Utilise social media and other platforms to promote the bar and restaurant. - Proven experience as a bar and restaurant manager or in a similar role. - Strong leadership and management skills. - Excellent interpersonal and communication skills. - Financial acumen and experience with budgeting and financial reporting. - Knowledge of food and beverage operations. - Familiarity with health and safety regulations. - Ability to work flexible hours, including nights, weekends, and holidays. - Proficiency in point-of-sale (POS) systems and other restaurant management software. - Fast-paced environment requiring multitasking and quick decision-making. - Physical demands include standing for long periods, lifting heavy items, and performing repetitive tasks. - Occasional stressful situations due to high customer volume or staff shortages. The Bar and Restaurant Manager plays a crucial role in ensuring the success of the establishment, requiring a blend of management expertise, customer service skills, and financial acumen. This position offers the opportunity to work in a dynamic and rewarding environment with potential for career growth.
Join Our Team at Bonata: Team Member Position Available Perks: Free meal during shifts Complimentary drinks and coffee Working hours: Monday to Friday, 6 AM - 4 PM Off on bank holidays Role Overview: Deliver exceptional customer service Prepare food to high standards Keep workspace clean and organized Be the welcoming face of Bonata Responsibilities: Greet customers warmly Accurately take and prepare orders Follow hygiene and safety practices Restock and manage inventory Work collaboratively for smooth operations Create a friendly atmosphere Who We're Looking For: Enthusiasm for Mediterranean food Strong customer service and communication Ability to thrive in a fast-paced setting Team-oriented, positive approach Previous experience in food service (advantageous, but not required) Join us and be a part of creating memorable dining experiences!
Acme Fire Cult, is a live-fire concept from chef Andrew Clarke, in collaboration with 40FT Brewery. Acme Fire Cult offers a new approach to live fire cooking, where vegetables take centre stage, and where food and drink are intrinsically linked; from using beer by-products such as yeast and spent grain to make ferments and hot sauces, to using Acme’s favourite ingredients as adjuncts in beers. The restaurant is opposite the 40FT Brewery taproom in Dalston, East London, seating 50 inside and 60 outside on the covered and heated terrace. A large custom-made grill and smoker stand proudly in the covered yard, serving Acme Fire Cult flavours whatever the weather. Inside, the space is pared back and dark with industrial elements. A bar seats six, behind which pickles and ferments line the walls. Job requirements We are looking for a strong Assistant General Manager to support our management team. You must have at least one years experience in this role. Estimated weekly hours 48 Benefits - Meals on shift - 50% Staff Discount & Annual free meal - Free Merch - Staff Wellness - Suppliers visits - Staff Parties & Events - Training & Development Budget - Cycle to work Scheme - Brewing Days with 40ft Brewery - Skills Training in BBQ & Fermenting Days
G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Assistant Manager in the Specialty Coffee Industry. As the Assistant Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: - Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. - Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. - Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment. - Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. - Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. - Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. - Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements: - Previous experience in the specialty coffee industry or a similar managerial role. - Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques. - Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship. - Proven leadership abilities with a track record of effectively managing and developing a team. - Exceptional customer service skills with a friendly and approachable demeanour. - Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. - Strong problem-solving abilities and the capacity to make sound decisions under the pressure. - Flexible availability, including weekends and holidays. - A positive attitude, a willingness to learn, and a strong commitment to teamwork. - Food handling certification and knowledge of health and safety regulations is a plus.
At bread&truffle, we craft Italian sandwiches with love and are currently seeking a vibrant, ambitious, and dedicated individual to fill the role of kitchen Team Member at our** New Shop Opening In King Cross .** Position Overview: As a Team Member, you will play a crucial role in bridging the gap between team members and upper management, Acting as a “buddy” supporting any new members of your team and helping them with their induction and training. This role calls for a dedicated individual who will assist the Assistant and Store Manager in ensuring a seamless operation, while also empowering our team to provide exceptional service and products. Key Responsibilities: - Support Daily Operations: Assist in overseeing and managing all areas of the kitchen alongside the Kitchen Manager Manager, ensuring tasks are completed effectively. - Team Leadership : Guide and motivate team members to excel in their roles, contributing to the high standards Bread&Truffle is renowned for. - Training Support: Assist in the training and development of team members, ensuring they uphold the exceptional standards of service and product quality. - Hygiene and Cleanliness: Aid in maintaining top-notch cleanliness and hygiene across the kitchen, ensuring all team members comply with necessary standards. - Inventory Assistance : Support the management in maintaining accurate inventory, ensuring adherence to FIFO principles and smooth communication regarding stock levels. - Customer Satisfaction: Consistently work towards enhancing customer satisfaction by ensuring we provide excellent service and high-quality products. Requirements: - At least 1 year of experience as a supervisor/team leader role in the food industry. - Proven ability to motivate and lead a team. - Food Safety Certificate or the ability to obtain one swiftly. - Excellent communication skills. Why Choose to Work with Bread&Truffle? As part of our family, you will enjoy significant personal and professional growth opportunities. We believe in nurturing talent and providing a supportive and vibrant work environment. Be a part of our journey in offering exquisite Italian sandwiches crafted with utmost care and love. Join us, and let's spread the Bread&Truffle magic together!
At bread&truffle, we craft Italian sandwiches with love and are currently seeking a vibrant, ambitious, and dedicated individual to fill the role of kitchen Team Member at our** New Shop Opening In King Cross .** Position Overview: As a Team Member, you will play a crucial role in bridging the gap between team members and upper management, Acting as a “buddy” supporting any new members of your team and helping them with their induction and training. This role calls for a dedicated individual who will assist the Assistant and Store Manager in ensuring a seamless operation, while also empowering our team to provide exceptional service and products. Key Responsibilities: - Support Daily Operations: Assist in overseeing and managing all areas of the kitchen alongside the Kitchen Manager Manager, ensuring tasks are completed effectively. - Team Leadership : Guide and motivate team members to excel in their roles, contributing to the high standards Bread&Truffle is renowned for. - Training Support: Assist in the training and development of team members, ensuring they uphold the exceptional standards of service and product quality. - Hygiene and Cleanliness: Aid in maintaining top-notch cleanliness and hygiene across the kitchen, ensuring all team members comply with necessary standards. - Inventory Assistance : Support the management in maintaining accurate inventory, ensuring adherence to FIFO principles and smooth communication regarding stock levels. - Customer Satisfaction: Consistently work towards enhancing customer satisfaction by ensuring we provide excellent service and high-quality products. Requirements: - At least 1 year of experience as a supervisor/team leader role in the food industry. - Proven ability to motivate and lead a team. - Food Safety Certificate or the ability to obtain one swiftly. - Excellent communication skills. Why Choose to Work with Bread&Truffle? As part of our family, you will enjoy significant personal and professional growth opportunities. We believe in nurturing talent and providing a supportive and vibrant work environment. Be a part of our journey in offering exquisite Italian sandwiches crafted with utmost care and love. Join us, and let's spread the Bread&Truffle magic together!
Store Manager Harrods London £39,400 + Bonuses Luxury premium goods store located in Harrods requires a Store Manager to join the company. We require a store manager who is very much 'operationally minded' who can further grow the business and effectively train + develop the team to achieve optimum results. Store Manager Requirements: · Store Manager experience with proven success in training and motivating staff to meet targets & KPI’s · Well presented with excellent communication skills · Hands on with a positive attitude and love of being around people, providing excellent customer service. · Proven ability in completing tasks effectively and on time (excellent time management skills) · No job hoppers please (those who keep switching jobs on a yearly basis will not be considered) Cover all the above? Then apply now! This is a fantastic company to work for coupled with an excellent salary and a range of benefits. Please note that due to the high number of applications we receive, regrettably we can only reply to successful applicants. We are not accepting telephone call / email or text enquiries on this role, please ONLY apply through this site. Key words: Concession Manager Store Manager #storemanager #concessionmanager #Selfridges #harrods #sloanstreet #bondstreet #Rolex #luxuryretailrecruitment #luxuryfashion #luxuryjobs #luxuryrecruitment #luxuryretail #luxuryretailjobs #Burberry #Cartier #Chanel #ChristianDior #Fendi #Gucci #Hermès #JimmyChoo #londonfashion #LouisVuitton #RalphLauren #retail #RobertoCavalli #salesassistant #TOMFORD #Valentino #Versace #AlfredDunhill
Job description We are looking for a passionate, experienced, Assistant coffee shop supervisor. You will be passionate about hospitality and customer services. You will be fully flexible with your hours, a hands on, driven, energetic leader. You will have experience in a similar, busy coffee shop/cafe environment. You will oversee daily operations of the shop, ensuring smooth and efficient workflow. You will manage a team of employees, providing guidance, training, and support. You will coordinate and schedule staff shifts to ensure adequate coverage. You will monitor inventory levels and place orders for supplies as needed. You will maintain cleanliness and organization of the shop. You will ensure compliance with food safety and sanitation regulations. You will work with suppliers to maintain quality standards. You will handle customer inquiries, complaints, and feedback in a professional manner You will Implement strategies to increase sales and improve customer satisfaction Experience - 2-3 years Previous experience in a similar coffee shop environment - Strong knowledge of food production and preparation techniques - Familiarity with coffee and preferably tea - Excellent team management and leadership skills - Ability to prioritize tasks and manage time effectively - Knowledge of food safety regulations and best practices - Strong communication and interpersonal skills Job Type: Full-time
We offer more than just Gelato; we sell joy! We are on a search to find a new Team Member for our new opening in Fulham Road. Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever-growing company that has now expanded worldwide! If you enjoy interacting with people and have a passion for amazing Italian food, then we would love to hear from you! Don't worry about not having experience, we’ll give you the inside scoops! What you will be doing: Greeting customers into the store as if they are family Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere Value the quality of our products by upselling our amazing products Working as part of a team to achieve store targets and excellent service Follow the health and safety security measures What we’re looking for: Outgoing - love speaking to people Friendly - to greet our hungry customers Smiley and bubbly - give a warm welcome Proactive and energetic - there’s always something to do! Share our values - be proud to be part of our team Team player - pitch in on all jobs What you will get: £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Career progression to Supervisor and beyond! Seasonal social events Regular competition incentives Pension scheme Reward scheme on Perkbox to spend points on the high street and online stores, restaurants, cinemas, and more! Employee Assistance Programme - our 24/7 counseling support provider