Head of customer experience jobs in Coventry - Page 3Créer des alertes d'emploi

Working knowledge of IT systems including Microsoft Office or Google Suite databases and virtual communication platforms. Responsible for managing all aspects of client services to ensure a consistently high-quality person-centred care experience. Carry out any other duties deemed necessary for the

As we continue to adapt to evolving customer needs and regulatory expectations we are seeking a strategic and customer-focused Head of Customer Services & Engagement to lead our approach to service delivery complaints handling and customer engagement across all contact channels. This role has be

Head of Marketing Strategy & Customer Experience – International. As Head of Marketing Strategy & Customer Experience, you’ll play a pivotal role in transforming how the business engages its clients and markets internationally. Background in customer experience, market insight, go‑to‑market

Manage and support live-in clients and support the Head of Live in People Experience. Experience of working with MAR sheets and medication in a supervisory role. We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate.

I'm working with a high-growth business to secure their Head of Customer Insight & Activation to lead a major shift towards a truly customer-centric growth model. Head of Customer Insight & Activation. Defining and embedding customer value metrics such as LTV, churn, retention uplift, and segment pr

We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate. Home Instead is dedicated to safeguarding and promoting the welfare of adults and we expect all team members to uphold this commitment. Recruitment and/or care s

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. This high impact role

A leading experience design agency in London seeks a strategic leader to direct experience strategies that connect user needs, business goals, and technology. With a focus on empathy and clarity, the role requires over 10 years of experience in product strategy. This position fosters in-office colla

A marketing consultancy is looking for a Head of Growth to lead their consumer growth program. This senior role requires strategic marketing skills and experience in driving performance across various channels.

Working knowledge of IT systems including Microsoft Office or Google Suite, databases and virtual communication platforms. Responsible for managing all aspects of client services to ensure a consistently high‑quality person‑centred care experience. Oversee the management of medication for each c

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. Maintain strict

Customer Executive Sponsorship: act as the final point of escalation and strategic partner for the largest EMEA customers, navigating complex negotiations and C-level relationships. Senior Leadership: significant experience in B2B SaaS at a senior management level, with extensive experience managing

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. From engineering to customer experience, AI capabilities are becomi

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. The Customer team devel

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. The role requires strong event management skills, extensive experience in public-facing programs, and the ability to manage complex teams and partne

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. The position offers a competitive salary and attractive benefits including performance bonuses and generous leave. This role involves managing teams, driving oper

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. You will set the direction for how customers experience PayPlan at every touchpoint – across digital journe

A leading healthcare organization in the UK is seeking an experienced professional to enhance employee experience through human-centered design. The ideal candidate will have extensive innovation and service design experience, leveraging insights to create intuitive solutions. The role offers variou

Responsibilities include managing daily operations, ensuring compliance with safety processes, and delivering exceptional customer experiences. A leading supermarket chain in Dacorum is seeking a passionate Lead Food Manager to oversee the grocery shop floor and lead a team of food managers. The ide

If you want to be part of a team that shapes the future of hospitality in a flagship location, apply now. A global real estate services firm is seeking a Hospitality Lead to oversee operational excellence for events and guest experiences in London. The ideal candidate will maintain high service stan

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

This is a unique moment to shape the future of technology and customer experience in local government. Director of Technology & Customer Experience. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of work

As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights. A deep, human understanding of customer behaviour, needs, and emerging trends.

The work genuinely changes lives, and customer experience sits at the heart of everything they do. Creating a calm, empathetic, customer-first culture, even at scale. Owning hiring, onboarding, training and ongoing development of the team.

Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. We particularly welcome applications from people who have lived experie

The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and customer relationship building. A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring reven

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

Director Of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusi

Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. The company values personal development

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. At least 10 years of experience in customer operations, 3 of which in a similar position. You will be responsible for leading a team of customer operations executi

As Head of Customer Success, you will take the lead in being the voice of our customer base. Experience of managing a small Customer Success or Account Management team. Strong experience of working from small all the way up to enterprise size customer bases.

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. The role offers remote work flexibility and is part of a cu

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead and scale the entire Customer Success function, transforming it into a growth driver. Enjoy significant autonomy and influence, shaping the direction of a critical business area.

From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and profe

A leading background screening company in the United Kingdom seeks a Head Of Product.

A leading technology services firm in Greater London is seeking a Head of Experience Design.

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

A prominent investment platform company in Greater London is seeking a Head of Customer Acquisition to lead acquisition strategy across D2C brands. This role offers a starting salary of over £100k and extensive benefits, including hybrid working opportunities. You will define and evolve customer ac

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. The ideal candidate will have experience in customer-facing technical roles, strong technical fluency in APIs, and capability in leading cross-functional tea