Head of customer service jobs in Manchester - Page 15Crear alertas

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

What youll be responsible for: Defining, owning and evolving the D2C customer acquisition strategy aligned to business growth objectives Owning acquisition performance end to end, with accountability for CPA, LTV, ROAS, conversion rates and revenue contribution Providing senior oversight across all

Regional Head of Customer CareAt Gleeson, were proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. Were looking for a passionate and experienced Regional Head of Customer Care to lead our

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team. This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function. Work closely with other stakeholders in the business to

What youll be responsible for: Defining, owning and evolving the D2C customer acquisition strategy aligned to business growth objectives Owning acquisition performance end to end, with accountability for CPA, LTV, ROAS, conversion rates and revenue contribution Providing senior oversight across all

A leading recruitment consultancy is seeking a Head of Customer Relationship Management based in Manchester. This newly created role involves overseeing the customer relationship function, coaching and developing staff, and ensuring smooth client onboarding.

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead and scale the entire Customer Success function, transforming it into a growth driver.

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. We are looking for an experienced Head of Service Delivery, sitting on the. Any other service-alig

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Deep knowledge of fundraising regulations, GDPR and best practice, and a good understanding of setting up a lottery programme an

Manchester Local Care Organisation (MLCO) Children's Community Health services are seeking to appoint an innovative practitioner to the post of Head of Health Visiting Service (Central). An opportunity has arisen for a Head of Service- Health Visiting - relevant SCPHN registration required). The suc

Main Duties and responsibilities: Establish the awareness and vision of the Emotional Wellbeing Early Support Service with staff, strategic partners, stakeholders and commissioners Lead a positive partnership and collaborative approach with service partners and relevant stakeholders across Swindon,

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have

A leading technology services provider in the UK is seeking a Head of Service Delivery to transform its Service Management operation. You will lead a team for high-profile clients, ensuring customer satisfaction, managing KPIs, and driving continuous improvement within the service delivery. This rol

CPS - Chief Finance Officer Directorate is delighted to advertise the role of Head of Financial Reporting. Prior experience of using accounting software, preferably Oracle. Experience of establishing the most efficient ways of working and standardising processes.

They are looking for a Head of Account Management & Customer Success to lead and develop their growing Customer Success function. Achievement of company objectives through Customer Success. You’ll also sit on the leadership team, helping shape strategic company decisions alongside heads of departm

The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business. The Head of Service Continuity is accountable for ensuring that the availabi

A leading fitness technology firm is seeking a Global Head of Customer Success to lead their customer success organization. The successful candidate will guide customer onboarding, manage key performance metrics, and collaborate across departments to enhance customer experiences. This remote role de

A leading media organization in Greater London seeks an experienced Head of Customer Retention to bolster its B2B subscriber base. The ideal candidate will possess significant experience in customer success within a media context, alongside excellent analytical and communication skills. This positio

Join this transformative team to shape the future of customer service. This role requires strong expertise in customer experience, AI tools, and financial analysis to boost team performance and customer satisfaction. A leading technology company in Greater London seeks a Manager of Customer Success

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

A leading logistics company is looking for a Head of Customer to join their Newstrade Commercial team in Greater London. This role involves leading customer success strategies, expanding account growth, and ensuring exceptional customer experiences. The ideal candidate will have extensive experience

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. With integrations across all major accounting software and over 11,500 financial sour

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high value customer experiences. Act as the voice of the customer, building strong relationships with enterprise stakeholders and usi

Provide the support and professional development of staff including supervision, appraisals, to ensure staff are supported to deliver high quality services in line with the priorities of the service. Within this role you will lead and manage all aspects of cared for services, including the following

A leading travel technology company is seeking a Head of Support to drive strategic leadership in service operations. The role includes developing service strategies for B2A partners, enhancing partner engagement, and ensuring service quality. The ideal candidate has experience in the travel industr

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision. This role offers a competitive package, hybrid wor

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A client within the Public Sector based in Greater Manchester is recruiting for a Head of Housing Capital Programmes and Delivery to join their Capital Programme Service as soon as possible. Head of Housing Capital Programmes and Delivery. Full professional membership of a recognised body such as RI

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This position is cri

Head of Service Operations London Market. What's In It For You as Head of Service Operations. You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service iss

Head of Customer Relationship Management. HEAD OF CRM (Revenue and Systems Architect). Sitting at the intersection of data infrastructure and commercial strategy, this role will be responsible for designing, scaling and governing the core CRM and GTM technology stack, while ensuring teams across Mar

Head of Quality & Service Excellence. A high degree of professional accountability and a focus on “sustained excellence” and client trust. Experience in implementing a “Zero-Defect” mindset to guarantee the fulfillment of contractual Service Level Agreements (SLAs).

You will set the vision and strategy for IT service management throughout our organisation, ensuring that practices and services are standardised while also capable of adapting to the needs of different services and customers. You’ll create, develop and maintain excellent relationships with a dive

We are seeking an experienced and inspirational Head of Service to lead our Supported Accommodation provision across Central London, two services in the Midlands, and one service in Kent. Head of Service - Supported Accommodation. While the role is strategic in nature, it requires a hands‑on, visi

An esteemed charity organization in London is seeking a Head of Individual Giving to innovate and expand fundraising efforts. The position offers a chance to make a significant impact and drive a culture of appreciation for supporters. This role involves developing a sustainable income stream and ov

A leading housebuilder is seeking a Head of Customer Care in York to lead the full Customer Care function. This pivotal role focuses on ensuring customer satisfaction, team management, and service excellence. Ideal candidates will have a strong background in customer care operations, excellent commu

A technology recruitment firm seeks a Head of Customer Success in the United Kingdom. Candidates should have over 6 years in Customer Success, including 3+ years in leadership, preferably in B2B SaaS. This position offers a competitive salary, stock options, and a dynamic work environment, ideal for

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Head of Product – Government Digital Service. We are looking for a dynamic, passionate and experienced Head of Products to lead the transformation of access Scots to government data, replacing. Maintain knowledge of the changing digital, data and technology landscape and the opportunities they pro

A leading property group in the UK is seeking a Head of Customer to establish and manage national customer strategy for their office business. The role involves developing a data-driven customer experience and leading a team of marketing professionals. The ideal candidate will have a strong track re

A government agency in the UK is seeking a Head of Financial Reporting. The role involves leading the Financial Reporting Team to ensure compliance with accounting standards and managing the production of the Annual Report and Accounts.

A leading PropTech firm in London is looking for a Head of Customer Excellence to oversee the entire post-sale function. This is a full-time director position, offering a competitive salary of up to £105,000 and the opportunity to impact customer operations significantly. The ideal candidate will p

We’re looking for a Head of Marketing Activation to lead how NEOM Wellbeing shows upacross; Retail partners (online and offline), PR and Advocacy and in real-life customer experiences. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare cover