Service desk jobs in Edinburgh - Page 11Crear alertas

As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. With the Service Desk Analyst role you may move onto a 2pm – 10pm shift. Track rec

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

IT Service Desk Technician - Gloucester (on site and must be able to drive) - £30k - £33k I'm seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire. Key Responsibilities for the IT Service Desk Technician:Working through technical issues re

Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Lead daily operations of th

What you'll do as Service Desk ManagerLead and develop a small service desk team, owning day‑to‑day operations and escalations. Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, highâ€

A leading technology service provider in the United Kingdom is looking for a 3rd Line Service Desk Technician.

Line IT Service Desk Engineer - Gloucester- £25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The succcessful IT Service Desk Engineer will be working in the following areas and will possess t

A leading technology company in the UK is seeking a 3rd Line Service Desk Technician to provide on-site technical support and troubleshoot complex issues.

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. This role involves maintaining high levels of efficiency within the service de

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

A growing Managed Service Provider based in Birmingham is seeking a Technical Support Team Leader to take charge of their Service Desk function. You will implement service improvements, manage ticket flow, and work closely with project teams.

A government agency is seeking a Service Desk Analyst for a 3-month contract based in York. Essential qualifications include experience in a Service Desk environment and SC Clearance. In this hybrid role, you will provide IT support for users across various platforms, ensuring high levels of custome

A leading payments technology company seeks a Service Desk Analyst to deliver excellent customer service and technical support. In this role, you'll handle helpdesk inquiries, assist customers using Ingenico tools, and follow escalation paths as needed.

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. Working as part of a team of seven, you’ll swiftly handle incoming callsto the Service Desk, effectivel

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

A leading digital sports platform is looking for a Service Desk Analyst II. This role involves providing end-user hardware and software support and ensuring compliance with service guidelines. Responsibilities include triaging service requests and maintaining onboarding documentation.

A leading IT services provider is seeking a Service Desk personnel in Aberdeen, UK. Key responsibilities include managing incidents, working with a service manager, and providing advanced support for Microsoft 365 services. Candidates should have at least 3 years of experience in a service desk role

As such, it offers the successful candidate lots of scope & autonomy within an open‑minded business to drive a service desk function in the right direction & build a high performing service desk in their own image. The successful candidate will have experience managing a service desk. However they

RD LINE SERVICE DESK TECHNICIAN - FIELD BASED. As a 3rd Line Service Desk Engineer (field based) you’ll be the go‑to expert supporting Appello’s TECS equipment and SaaS platforms. This role blends hands‑on technical problem‑solving with exceptional customer service — both remotely and ou

You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs). In accordance with Service Desk procedures monitors Service Desk queue to ensur

RD LINE SERVICE DESK TECHNICIAN - FIELD BASED. As a 3rd Line Service Desk Engineer (field based) you’ll be the go‑to expert supporting Appello’s TECS equipment and SaaS platforms. Family and friends’ discounts on our services & products.

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with

Help ensure that processes used by the service desk team are well documented and communicated. Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardwar

A leading SaaS consulting firm in the United Kingdom is looking for a Senior Service Desk Analyst to deliver top-notch technical support and customer service.

A leading IT solutions provider in the United Kingdom is seeking an experienced technical support professional to enhance its Service Desk team. Key responsibilities include resolving incidents, managing service requests, and ensuring compliance with ISO standards.

The Senior Service Desk Analyst will play a key role in supporting a growing SaaS client of ours by delivering high-quality technical support and customer service. This role acts as a senior escalation point within the service desk, providing technical expertise, mentoring junior team members, and e

Work as a team with other members of the Service Desk support team to resolve client issues and take full ownership of Service Desk tickets that are escalated to you. Utilise our internal Service Desk systems and any other tools required to complete your role. To provide technical knowledge and expe

My knowledge sharing activities help improve the overall capability of the service desk team. Experience with ticketing systems (Jira Service Management, or similar). Customer service orientation with patience and empathy when dealing with frustrated users.

Sound knowledge of Service Desk and Asset Management software. To provide a single point of contact to our internal business users and external clients, delivering high quality support and rapid restoration of normal services, acting as 1st line support until the end of June 2025. Experience working

Proven experience in an IT support or service desk role. Familiarity with ITSM tools (ServiceNow, Freshservice, etc. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

This role involves providing first-line IT support, ensuring high customer service standards, and maintaining IT policies.

Join a dynamic team at a leading technology company as an IT Support professional in Southampton.You'll provide vital technical assistance, troubleshoot systems, and support users' varied technology needs.This role offers a competitive salary and ample opportunities for professional development, mak

A leading recruitment firm in the United Kingdom is looking for an IT Service Desk Analyst. Responsibilities include logging incidents, delivering outstanding customer service, and facilitating access management requests. This position offers opportunities to grow within the IT service management fi

Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment. IT Service Desk Analyst | IT Helpdesk Support Analyst | 1st Lin

Take full responsibility for handling Incidents and Service Requests on the Service Desk. Graduate with at least 3 years of experience working in Service Desk personnel in UK. Help create and share Service Desk reports.

A leading recruitment agency is seeking a Service Desk Analyst for a 6-month assignment in East Kilbride, Scotland. Responsibilities include managing Service Requests and Incidents, ensuring adherence to Service Level Agreements, and proficiency in Microsoft operating systems. The ideal candidate sh

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform – supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Googl

Log, track, and resolve IT service requests and incidents using the service desk system. We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.

To respond to inbound technical helpdesk tickets and answer inbound technical helpdesk calls within the agreed targeted timescales. Provide the best possible standard of customer service ensuring regular progress updates and effective communication on ticket resolution. Able to work in a team enviro

Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment. IT Service Desk Analyst IT Helpdesk Support Analyst 1st Line Su

The IT Service Desk serves as the single point of contact for all supported IT services. On a day-to-day basis an IT Service Desk Analyst is responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access managem

A leading tech company is seeking an experienced IT Service Desk Engineer to provide high-quality technical support across multiple regions. This critical role focuses on ensuring employees have a seamless technology experience, managing service requests, and supporting device integration within a f

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

A leading global hospitality provider in the United Kingdom is seeking a Front Desk Agent for Jumeirah Lowndes.

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree. Commitment to improving service delivery and customer s

The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. Service Desk ticke

A leading recruitment agency is seeking an IT Support Engineer for a prominent legal services firm's Service Desk in Edinburgh.