Service desk jobs in Edinburgh - Page 18Create job alerts

As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. If you are looking for an exciting and unique opportunity, to help drive their next

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

As such, it offers the successful candidate lots of scope & autonomy within an open‑minded business to drive a service desk function in the right direction & build a high performing service desk in their own image. Must have experience managing an IT service desk. The successful candidate will hav

RD LINE SERVICE DESK TECHNICIAN - FIELD BASED. As a 3rd Line Service Desk Engineer (field based) you’ll be the go‑to expert supporting Appello’s TECS equipment and SaaS platforms. This role blends hands‑on technical problem‑solving with exceptional customer service — both remotely and ou

In accordance with Service Desk procedures monitors Service Desk queue to ensure that new tickets/unassigned tickets response times are met and tickets progressed within SLA. You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional cust

RD LINE SERVICE DESK TECHNICIAN - FIELD BASED. As a 3rd Line Service Desk Engineer (field based) you’ll be the go‑to expert supporting Appello’s TECS equipment and SaaS platforms. Customer‑focused and relationship‑driven, with a commitment to high service standards.

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with

Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardware and software support, including onboarding activities such as hardware/software configuration

A leading SaaS consulting firm in the United Kingdom is looking for a Senior Service Desk Analyst to deliver top-notch technical support and customer service.

Help ensure that processes used by the service desk team are well-documented and communicated. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. Help onboard new service desk analysts and personnel.

Provide senior-level support to the Service Delivery Manager in the day-to-day operation of the service desk. Previous experience in a senior service desk or technical support role within a SaaS or managed service environment. The Senior Service Desk Analyst will play a key role in supporting a grow

Log, track, and resolve IT service requests and incidents using the service desk system. We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.

Reporting to the Service Desk Team Leader, you will be responsible for providing technical product support to users of our products and services and for the provisioning of these services. Service Desk Engineers are also expected to be part of the on‑call rotation. ITSM tooling experience (FreshSe

A luxury hotel group in London is seeking a Front Desk Agent to provide exceptional guest services.

Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment. IT Service Desk Analyst | IT Helpdesk Support Analyst | 1st Lin

A leading IT services provider is seeking a Service Desk personnel in Aberdeen, UK. Candidates should have at least 3 years of experience in a service desk role and hold ITIL certification. Key responsibilities include managing incidents, working with a service manager, and providing advanced suppor

A leading IT solutions provider in the United Kingdom is seeking an experienced technical support professional to enhance its Service Desk team. Key responsibilities include resolving incidents, managing service requests, and ensuring compliance with ISO standards.

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Work as a team with other members of the Service Desk support team to resolve client issues and take full ownership of Service Desk tickets that are escalated to you. To provide technical knowledge and experience to resolve Service Desk incidents and requests tickets. Utilise our internal Service De

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform – supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Googl

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. Your role will be crucia

A leading recruitment agency is seeking an IT Support Engineer for a prominent legal services firm's Service Desk in Edinburgh.

A leading global hospitality provider in the United Kingdom is seeking a Front Desk Agent for Jumeirah Lowndes.

The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). This IT Service Desk Analyst opportunity will pay an annual salary up to £40,

A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. Strong understanding of ITIL principles and service desk operations. If you are a tried and tested leader of a Service Desk with a passion

Technical Service Desk Manager. We are delighted to be searching for a Technical Service Desk Manager – a pivotal role designed to bring leadership, structure, and consistency to a customer support function that underpins ERP deployments across multiple client organisations. This role requires pri

Experience working in a Service Desk environment, preferably with a Managed Service Provider. Be sure to include a tailored CV and cover letter that highlights your relevant experience in IT support, customer service, and service desk operations. The Service Desk Analyst will be responsible for prov

Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. Demonst

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree. Commitment to improving service delivery and customer s

We are recruiting for a key position in our Global IT service desk team. Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access. Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and a

A consulting firm is looking for an IT Service Desk Analyst for a 6-month assignment in East Kilbride, Scotland.

The role involves learning to manage IT Service Management tickets, troubleshooting IT security incidents, and developing skills in Microsoft infrastructure.

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree. Commitment to improving service delivery and customer s

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

A key thing the Manager will look for is the right attitude, someone who is passionate about IT, enjoys working in a team environment and providing a high level of customer service.

IT Service Desk/Helpdesk Function. My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. Proven experience in a technical support role, preferably in a service desk environment.

A Scottish managed service provider is seeking a skilled individual for a newly created managerial role overseeing their IT service desk operations. This position offers significant authority and autonomy, making it an excellent career opportunity for someone looking to build a high-performing servi

A leading technology company in the UK is seeking a 3rd Line Service Desk Technician to provide on-site technical support and troubleshoot complex issues.

The role focuses on administering Jira Service Management and Microsoft 365 while ensuring excellent customer service for internal users. Ideal candidates should have strong problem-solving skills and experience in an IT customer service environment.

A fast-growing technology organization in the United Kingdom is looking for a Technical Service Desk Manager to lead and develop a remote support team responsible for customer issues post-ERP deployments.

A luxury hotel in London is seeking a Front Desk Agent to provide exceptional service to guests. Responsibilities include greeting guests, managing check-ins, and ensuring a smooth operational flow at the front desk.

My knowledge sharing activities help improve the overall capability of the service desk team. Experience with ticketing systems (Jira Service Management, or similar). Customer service orientation with patience and empathy when dealing with frustrated users.

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

Sound knowledge of Service Desk and Asset Management software. To provide a single point of contact to our internal business users and external clients, delivering high quality support and rapid restoration of normal services, acting as 1st line support until the end of June 2025. Experience working

Proven experience in an IT support or service desk role. Familiarity with ITSM tools (ServiceNow, Freshservice, etc. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

This role involves providing first-line IT support, ensuring high customer service standards, and maintaining IT policies.

A leading recruitment firm in the United Kingdom is looking for an IT Service Desk Analyst. Responsibilities include logging incidents, delivering outstanding customer service, and facilitating access management requests. This position offers opportunities to grow within the IT service management fi

Take full responsibility for handling Incidents and Service Requests on the Service Desk. Graduate with at least 3 years of experience working in Service Desk personnel in UK. Help create and share Service Desk reports.