Service desk jobs in Edinburgh - Page 17Create job alerts

As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. If you are looking for an exciting and unique opportunity, to help drive their next

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

What you'll do as Service Desk ManagerLead and develop a small service desk team, owning day‑to‑day operations and escalations. Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, highâ€

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

Line IT Service Desk Engineer - Gloucester- £25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The succcessful IT Service Desk Engineer will be working in the following areas and will possess t

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

IT Service Desk Technician - Gloucester (on site and must be able to drive) - £30k - £33k I'm seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire. Key Responsibilities for the IT Service Desk Technician:Working through technical issues re

Proven experience in an IT support or service desk role. Familiarity with ITSM tools (ServiceNow, Freshservice, etc. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

This role involves providing first-line IT support, ensuring high customer service standards, and maintaining IT policies.

A leading recruitment firm in the United Kingdom is looking for an IT Service Desk Analyst. Responsibilities include logging incidents, delivering outstanding customer service, and facilitating access management requests. This position offers opportunities to grow within the IT service management fi

Take full responsibility for handling Incidents and Service Requests on the Service Desk. Graduate with at least 3 years of experience working in Service Desk personnel in UK. Help create and share Service Desk reports.

A leading technology service provider in the United Kingdom is looking for a 3rd Line Service Desk Technician.

A leading global hospitality provider in the United Kingdom is seeking a Front Desk Agent for Jumeirah Lowndes.

Join a dynamic team at a leading technology company as an IT Support professional in Southampton.You'll provide vital technical assistance, troubleshoot systems, and support users' varied technology needs.This role offers a competitive salary and ample opportunities for professional development, mak

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. This role involves maintaining high levels of efficiency within the service de

Work as a team with other members of the Service Desk support team to resolve client issues and take full ownership of Service Desk tickets that are escalated to you. To provide technical knowledge and experience to resolve Service Desk incidents and requests tickets. Utilise our internal Service De

Help ensure that processes used by the service desk team are well-documented and communicated. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. Help onboard new service desk analysts and personnel.

Log, track, and resolve IT service requests and incidents using the service desk system. We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. Your role will be crucia

Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment. IT Service Desk Analyst | IT Helpdesk Support Analyst | 1st Lin

A leading IT services provider is seeking a Service Desk personnel in Aberdeen, UK. Candidates should have at least 3 years of experience in a service desk role and hold ITIL certification. Key responsibilities include managing incidents, working with a service manager, and providing advanced suppor

A luxury hotel group in London is seeking a Front Desk Agent to provide exceptional guest services.

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Reporting to the Service Desk Team Leader, you will be responsible for providing technical product support to users of our products and services and for the provisioning of these services. Service Desk Engineers are also expected to be part of the on‑call rotation. ITSM tooling experience (FreshSe

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform – supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Googl

The role focuses on administering Jira Service Management and Microsoft 365 while ensuring excellent customer service for internal users. Ideal candidates should have strong problem-solving skills and experience in an IT customer service environment.

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree. Commitment to improving service delivery and customer s

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

A key thing the Manager will look for is the right attitude, someone who is passionate about IT, enjoys working in a team environment and providing a high level of customer service.

IT Service Desk/Helpdesk Function. Proven experience in a technical support role, preferably in a service desk environment. My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst.

A Scottish managed service provider is seeking a skilled individual for a newly created managerial role overseeing their IT service desk operations. This position offers significant authority and autonomy, making it an excellent career opportunity for someone looking to build a high-performing servi

A leading technology company in the UK is seeking a 3rd Line Service Desk Technician to provide on-site technical support and troubleshoot complex issues.

My knowledge sharing activities help improve the overall capability of the service desk team. Experience with ticketing systems (Jira Service Management, or similar). Customer service orientation with patience and empathy when dealing with frustrated users.

A fast-growing technology organization in the United Kingdom is looking for a Technical Service Desk Manager to lead and develop a remote support team responsible for customer issues post-ERP deployments.

A luxury hotel in London is seeking a Front Desk Agent to provide exceptional service to guests. Responsibilities include greeting guests, managing check-ins, and ensuring a smooth operational flow at the front desk.

A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. Strong understanding of ITIL principles and service desk operations. If you are a tried and tested leader of a Service Desk with a passion

Sound knowledge of Service Desk and Asset Management software. To provide a single point of contact to our internal business users and external clients, delivering high quality support and rapid restoration of normal services, acting as 1st line support until the end of June 2025. Experience working

A leading recruitment agency is seeking a Service Desk Analyst for a 6-month assignment in East Kilbride, Scotland. Responsibilities include managing Service Requests and Incidents, ensuring adherence to Service Level Agreements, and proficiency in Microsoft operating systems. The ideal candidate sh

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree. Commitment to improving service delivery and customer s

The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Industries: IT Services and IT Consulting, Software Development, and Financial Services. IT Service Desk Analysts are wanted by an established FinTech software company, who

A leading recruitment agency is seeking an IT Support Engineer for a prominent legal services firm's Service Desk in Edinburgh.

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Be sure to include a tailored CV and cover letter that highlights your relevant experience in IT support, customer service, and service desk operations. Experience working in a Servi

Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. Demonst

A leading technology solutions provider is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across the UK.

A growing Managed Service Provider based in Birmingham is seeking a Technical Support Team Leader to take charge of their Service Desk function. You will implement service improvements, manage ticket flow, and work closely with project teams.

Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment. IT Service Desk Analyst IT Helpdesk Support Analyst 1st Line Su

The IT Service Desk serves as the single point of contact for all supported IT services. On a day-to-day basis an IT Service Desk Analyst is responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access managem

A leading tech company is seeking an experienced IT Service Desk Engineer to provide high-quality technical support across multiple regions. This critical role focuses on ensuring employees have a seamless technology experience, managing service requests, and supporting device integration within a f