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Job Description Fetch Specialty & Emergency Veterinary Centers is a family-owned, multi-specialty and emergency veterinary group with hospitals across Florida and South Carolina. Our team is a mix of foodies, adventurers, athletes, musicians, parents, plant lovers, and more. Whether you love the beach, live concerts, or quiet evenings with Netflix, you’ll find your people here. We believe great medicine starts with great culture—and our culture starts with you. Our Story: Fetch opened its doors in 2016 as a boutique oncology center in Naples, FL. Since then, we’ve grown into a thriving network of five specialty and emergency hospitals, including our fully operational hospital in Clearwater, Florida. We’re proud to be privately owned—giving us the flexibility to invest in innovation, prioritize quality of life, and make decisions based on what’s best for our team and our patients. No corporate red tape. No layers between you and leadership. About the Role: Internal Medicine at Fetch Clearwater Our Clearwater team includes Internal Medicine, Medical Oncology, Surgery, and a talented Emergency Medicine group that operates 24/7. We’re continuing to expand our internal medicine service and looking for passionate, collaborative professionals who are excited to help shape and grow the department. You’ll work alongside other specialists in a well-equipped, supportive environment where teamwork is key and innovation is welcome. Why Clearwater? Located in Central West Florida, Clearwater offers the perfect mix of coastal relaxation and vibrant culture. Just minutes from Tampa and consistently ranked among the top beaches in the world, this community is ideal for anyone who loves sunshine, the outdoors, and a high quality of life. Enjoy boating, paddleboarding, kayaking, live music, festivals, pro sports, and year-round sunshine—all without state income tax. What You’ll Find at Fetch Clearwater: • A state-of-the-art specialty and ER hospital with advanced diagnostics, • In-house CT, ultrasound, endoscopy, and full laboratory support, • Cloud-based EMR and collaborative treatment planning, • 24/7 ER support with highly skilled and cohesive team members, • A collegial, team-first culture that prioritizes quality of care and work-life balance Take a virtual tour of our Clearwater hospital here: Fetch- Clearwater 3D Tour Our Hiring Process (Simple and Personal): • You read this and think, “This feels like the right fit.”, • You reach out—apply, email, call, or text., • We connect, chat, and learn more about each other., • You visit, meet the team, and tour the hospital., • If it’s a mutual match—you’ve found your new veterinary home. Come grow with us — and help make Fetch- Clearwater the go-to internal medicine referral destination in the region. Requirements • A Board-Certified or Residency-Trained Veterinary Internist, • Licensed (or eligible) in the State of Florida Benefits • Competitive base salary plus production, • Signing bonus and relocation assistance, • Medical, dental, and vision insurance, • Paid parental leave, • 401(k) with employer match, • CE and uniform allowance, • Paid licenses, PLIT, and professional dues, • PTO and paid holidays, • A leadership team that listens, supports, and invests in you

Job DescriptionDescription: Location: Clearwater, FL (on-site) Reports To: Chief Revenue Officer Direct Reports: Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue performance, and the patient experience across all channels. This role owns the department P&L, sets the strategic direction, and is accountable for integrating service delivery with revenue growth. The VP manages a Director of CX Quality and two CX Managers, and is responsible for building the team, setting targets, and ensuring operational execution, quality, and revenue are aligned to the company’s growth plan. The ideal candidate has scaled contact center organizations, has direct P&L experience, and knows how to run service and sales side by side. Key Responsibilities Department Leadership & Strategy • Set and execute the strategic vision for the entire CX department, aligning service, quality, and revenue objectives with company goals, • Lead and develop a leadership team consisting of the Director of CX Quality and two CX Managers, • Own the CX department P&L, including headcount planning, budget management, and resource allocation, • Serve as the executive voice of the customer at the leadership table, advocating for patient-centered decisions across the business, • Build and maintain a high-performance culture rooted in accountability, empathy, and continuous improvement. Revenue & Growth • Own revenue targets for inbound and outbound sales channels within the CX department, • Drive conversion, upsell, cross-sell, and retention strategies to maximize customer lifetime value, • Partner with marketing, digital, and product teams to improve lead quality, customer journey, and campaign effectiveness, • Develop and optimize sales playbooks, incentive structures, and performance frameworks that align agent behavior with revenue goals, • Identify and pursue new revenue opportunities through service interactions and data-driven insights Operations & Performance Management • Oversee day-to-day contact center operations across all channels (voice, SMS, chat, email), ensuring SLA and productivity targets are met, • Establish and manage KPIs across service and sales functions (SLA, AHT, conversion, retention, quality scores, CSAT, NPS), • Drive accountability through reporting, coaching, and structured performance management processes, • Manage scheduling, workforce planning, and capacity forecasting to support growth, • Identify and address performance gaps across teams and channels Sales & Service Integration • Ensure seamless alignment between customer service and revenue objectives so agents deliver both exceptional care and commercial results, • Build a unified operating model where quality and revenue reinforce each other rather than compete, • Partner cross-functionally with pharmacy, operations, and product to remove friction and optimize the end-to-end patient journey Data, Systems & Optimization • Leverage data and reporting to identify operational insights, forecast trends, and drive strategic decisions, • Oversee CX technology stack including CRM (e.g., HubSpot), telephony (e.g., Aircall), and automation systems, • Drive workflow improvements, automation opportunities, and system enhancements that support scalability, • Partner with analytics and BI resources to enhance forecasting, reporting, and visibility into operations, • Ensure consistent and coordinated customer messaging across all channels Vendor & Partner Management • Manage BPO/Itel partnership, ensuring external teams meet TelyRx performance, quality, and compliance standards, • Evaluate and onboard new vendor relationships as the organization scales Target KPIs KPI Definition Target Revenue Attainment % of monthly/quarterly revenue target achieved = 100% Conversion Rate % of inbound leads converted to paying customers = 35% Customer Retention Rate % of customers retained month-over-month = 85% CSAT / NPS Customer satisfaction and Net Promoter Score CSAT = 90%; NPS = 50 Service Level (SLA) % of contacts answered within target threshold = 80% in 30 sec Average Handle Time (AHT) Average duration per customer interaction Benchmark TBD Cost per Contact Total CX spend divided by contact volume Quarter-over-quarter reduction Agent Attrition Rate Annual turnover rate for CX staff < 25% Revenue per Agent Average monthly revenue generated per sales agent Quarter-over-quarter growth Requirements: Qualifications • 10+ years of contact center leadership experience, including 5+ years in a VP or senior Director-level role, • Proven track record of simultaneously leading both customer service and revenue-generating sales teams, with direct ownership of P&L, revenue, and retention targets, • Direct experience in healthcare, telehealth, pharmacy, or health insurance strongly preferred; familiarity with HIPAA, pharmacy regulations, and patient-facing operations is a significant advantage, • Strong operational leadership and performance management experience in a high-growth environment, • Data-driven mindset with experience building KPI frameworks and using analytics to drive strategic and tactical decisions, • Strong analytical skillset with the ability to interpret data, identify trends, and translate insights into action across operations, sales, and customer experience; experience owning a P&L or departmental budget required, • Hands-on experience with CRM platforms (e.g., HubSpot), contact center systems (e.g., Aircall), and workforce management tools; ability to evaluate, implement, and optimize CX technology, • Experience scaling teams from startup/growth-stage to mature operations Preferred Attributes • Strong executive presence with the ability to build, motivate, and retain high-performing teams, • Commercial mindset—comfortable setting revenue targets and holding teams accountable to them, • Hands-on operator who can shift between strategic planning and tactical execution, • Ability to work cross-functionally with product, marketing, pharmacy, and operations at the executive level, • Experience working with or managing BPO partners, • Understanding of healthcare compliance requirements (HIPAA, state pharmacy regulations) and how they impact CX operations

Job Description We're Hiring: Dispatch Specialist | Clearwater/Tampa Bay Schedule: Tuesday-Saturday OR Wednesday-Sunday Are you a dependable, organized multitasker with a passion for customer service? We’re looking for a Dispatch Specialist to join our growing team! You’ll be the vital link between our customers and field staff—helping ensure smooth operations, timely service, and exceptional support. What You'll Do: • Serve as the first point of contact for customers via phone, email, and live chat., • Route service requests and inquiries to the right field team member., • Schedule appointments and coordinate service calls efficiently., • Manage a high volume of inbound communications while staying organized., • Maintain accurate records of customer interactions and follow-ups. What You Bring: • Prior experience in customer service, dispatch, or a related field (preferred)., • Excellent verbal and written communication skills., • Strong problem-solving abilities—you stay calm and think on your feet., • Tech-savvy with proficient computer skills., • Experience with ServiceTitan is a plus! Perks & Benefits: • Paid Time Off (PTO) – Recharge and take personal time when needed., • Team-Focused Culture – We value collaboration, accountability, and continuous growth., • Health, Dental & Vision Insurance – Comprehensive coverage for you and your family., • 401(k) with Company Match – Plan for the future and we’ll help you get there., • Supplemental Insurance Options – Including short/long-term disability and life insurance. If you're ready to make an impact and grow with a company that values your contributions, apply now to become our next Dispatch Specialist!

Job DescriptionDescription:Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and Weekend Shifts Available Join our dynamic team as a Customer Experience Associate, where your empathy, attention to detail, and passion for patient care help shape the future of healthcare delivery. At TelyRx, you’ll ensure every customer feels supported, valued, and empowered on their health journey. About Us: Access to essential medicines should be simple, convenient, and readily available. Our mission is to help people get their necessary medications by removing unnecessary barriers and streamlining the process. No insurance, no hassle, no hoops—just fast, reliable care. We believe healthcare should be inclusive, accessible, and easy. By leveraging technology and a patient-centered approach, TelyRx is transforming how people experience pharmacy care. Join us in creating a healthier, more accessible future. About the Role: As a Customer Experience Associate, you’ll play a key role in providing personalized support to our patients. Whether you have pharmacy experience or a background in healthcare or customer service, this role is perfect for empathetic individuals passionate about making a real difference in people’s lives. You’ll assist customers with medication needs, answer questions, and resolve concerns in a way that builds trust and loyalty. We offer a flexible schedule and are currently seeking individuals who are available for daytime, evening, and weekend shifts. Key Details: • Pay: $20/hour, • Schedule Flexibility: M-F 2:00 PM - 10:00 PM, • Location: Clearwater, FL (In-person) Responsibilities: • Provide thoughtful, empathetic support via email, phone, chat, and messaging systems., • Help customers navigate their medication orders and resolve issues quickly and personally., • Build long-term relationships with patients by offering helpful product and service advice., • Maintain up-to-date knowledge of TelyRx products and offerings in a fast-changing environment., • Support a smooth and hassle-free pharmacy experience using your healthcare knowledge and people skills., • Report customer trends, feedback, and insights to the team., • Meet and exceed performance targets while maintaining attention to detail and quality. Requirements:What We’re Looking For: • Empathy First: A passion for helping others and delivering a truly supportive patient experience., • Experience: 2+ years in any customer-facing role (bonus if you have pharmacy, healthcare, or medical experience)., • Communication Skills: Strong writing, spelling, and verbal communication., • Problem Solver: Quick thinker with a solutions-oriented, • Tech-Savvy: Comfortable navigating multiple systems and information sources. Perks & Benefits:, • $20/hour starting pay, • Health, Dental, and Vision Insurance, • 401(k) Plan, • Opportunities for growth in a mission-driven, fast-paced company, • Flexible scheduling to fit your life Join Us! Whether you're experienced in pharmacy or just passionate about making healthcare better, TelyRx is looking for team members who care. If you thrive in a fast-paced, patient-centered environment and want to help people get the medications they need—we’d love to meet you.

Job Description Koozie Group If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. Great reasons to join Koozie Group: • People-first culture, • Flexible schedules, • We will train for all positions!, • Climate-controlled environment (clean and heat/air-conditioning), • Great benefits, including:, • Medical HSA and HRA plans, • Flex spending accounts, • PPO dental, • VSP vision, • Employee assistance program, • Employer-paid life insurance, • 401(k) with employer match, • PTO - Paid Time Off (vacation, sick, personal), • Advancement opportunities, • Tuition reimbursement, • Employee referral bonus program, • Employee recognition program, • Employee charitable giveback program (up to $250 value) We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going®! Customer Support Tier II Do you have a passion for excellence? Are you a natural problem solver who loves to deep dive and find the root cause of an issue? Are you someone who looks around corners anticipating the next steps to avoid delays and hurdles? If you answered yes to any of the above questions…we want you! Our Omni Channel Support Specialist team is Customer Obsessed and strives to provide a world class experience with each and every customer interaction. We interact with our customers through many channels, including email, telephone, text and chat and are looking for folks who understand how to make personal connections with our customers and help ensure their orders are processed properly, on time and with a smile! Our ideal Omni Channel Support Specialist candidate is awesome at the following: • Demonstrate the ability to think quickly and deliver results, • Demonstrate active listening, critical thinking and problem-solving skills, • Ability to move quickly through multiple systems to find information and deliver a response based on findings, • Demonstrate empathy to customers, deescalate issues with care and compassion, and maintain a professional attitude at all times, • Deliver all communications with kindness, verbal, email, chat and other – we strive to make every interaction positive and productive, • Be process oriented, understanding the value of standard work and consistency, • Always act with Integrity and take personal ownership of all you do, • Champion change and adapt quickly and positively in a dynamic workplace As part of our team, you will: • Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns, • Deliver the best results by ensuring each order is executed flawlessly by providing accurate information and quality customer service, • Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application, • Resolving roadblocks by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution, • Meeting individual customer service call volume and quality expectations, • Acting as a liaison between client and various departments, • Sharing standard methodologies with other customer service claim teams, • Responding to client inquiries through phone or e-mail contact with customers and prospects about the company’s products or services, • Participating in meeting team goals for service, quality and cost, • Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality, • Mentor, advise and lead your team members in their journey to customer excellence., • Lead by example, handling customer escalations with creative problem-solving., • Raise the Bar with each and every customer interaction, delivering an amazing customer experience utilizing service excellence techniques, • Consistently and respectfully Raise the Bar by identifying trends in customer concerns and escalating properly to leadership, • Take responsibility to develop a deep knowledge of our product portfolio and a working knowledge of Operations business processes including order flows, manufacturing and shipping., • Able to quickly validate pricing across customer programs, product promotions and extra charges., • Able to identify and drive process improvements or make recommendations that improve the overall customer experience. Minimum Qualifications: • High School Diploma or Equivalent, • 2 - 4 years customer service/support experience, • Tech savvy with the ability to communicate using multiple channels; chat, text, email and phone, • Working knowledge of Salesforce, • Proficiency using Microsoft Office Sutie, specifically Outlook, Word & Excel, • Must have accuracy in data entry and strong attention to details, • Willingness and ability to work remotely Preferred Qualifications: • Experience using order management systems such as Oracle & Salesforce, • Call Center Experience Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer

Job Description Koozie Group If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. Great reasons to join Koozie Group: • People-first culture, • Flexible schedules, • Great shift differential (2nd shift: $1.25/hour / 3rd & Weekend shifts: $1.75/hour), • We will train for all positions!, • Climate-controlled environment (clean and heat/air-conditioning), • Great benefits, including:, • Medical HSA and HRA plans, • Flex spending accounts, • PPO dental, • VSP vision, • Employee assistance program, • Employer-paid life insurance, • 401(k) with employer match, • PTO - Paid Time Off (vacation, sick, personal), • Advancement opportunities, • Tuition reimbursement, • Employee referral bonus program, • Employee recognition program, • Employee charitable giveback program (up to $250 value) We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going®! Customer Support Claims Tier II Do you have a passion for excellence? Are you a natural problem solver who loves to deep dive and find the root cause of an issue? Are you someone who looks around corners anticipating the next steps to avoid delays and hurdles? If you answered yes to any of the above questions…we want you! Our Omni Channel Support Specialist team is Customer Obsessed and strives to provide a world class experience with each and every customer interaction. We interact with our customers through many channels, including email, telephone, text and chat and are looking for folks who understand how to make personal connections with our customers and help ensure their orders are processed properly, on time and with a smile! Our ideal Omni Channel Support Specialist candidate is awesome at the following: • Demonstrate the ability to think quickly and deliver results, • Demonstrate active listening, critical thinking and problem-solving skills, • Ability to move quickly through multiple systems to find information and deliver a response based on findings, • Demonstrate empathy to customers, deescalate issues with care and compassion, and maintain a professional attitude at all times, • Deliver all communications with kindness, verbal, email, chat and other – we strive to make every interaction positive and productive, • Be process oriented, understanding the value of standard work and consistency, • Always act with Integrity and take personal ownership of all you do, • Champion change and adapt quickly and positively in a dynamic workplace As part of our team, you will: • Research/Investigation -Research current systems and other related items to identify the cause, • Adjustments -issue credits/discounts and accurately enter information into order management system., • Assist in managing daily claims workflow for decorated product issues, including misprints, order errors, product defects, shipment delays, and damaged goods., • Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns, • Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application, • Resolving roadblocks by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution, • Acting as a liaison between client and various departments, • Assist in ensuring claims are processed within service-level standards, maintaining a balance between customer satisfaction and company policy., • Participating in meeting team goals for service, quality and cost, • Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality, • Mentor, advise and lead your team members in their journey to customer excellence., • Lead by example, handling customer escalations with creative problem-solving., • Raise the Bar with each and every customer interaction, delivering an amazing customer experience utilizing service excellence techniques, • Consistently and respectfully Raise the Bar by identifying trends in customer concerns and escalating properly to leadership, • Take responsibility to develop a deep knowledge of our product portfolio and a working knowledge of Operations business processes including order flows, manufacturing and shipping., • Able to identify and drive process improvements or make recommendations that improve the overall customer experience., • Support special projects, system enhancements and cross-department initiatives related to claims management, • Other duties as required Minimum Qualifications: • High School Diploma or Equivalent, • 2 - 4 years customer service/support experience, • Tech savvy with the ability to communicate using multiple channels; chat, text, email, • Proficiency using Microsoft Office Suite, specifically Outlook, Word & Excel, • Excellent communication, conflict resolution, and problem-solving skills, • Willingness and ability to work remotely Preferred Qualifications: • Experience using order management systems such as Oracle & Salesforce, • Call Center Experience Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer

Job Description Koozie Group If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. Great reasons to join Koozie Group: • People-first culture, • Flexible schedules, • We will train for all positions!, • Climate-controlled environment (clean and heat/air-conditioning), • Great benefits, including:, • Medical HSA and HRA plans, • Flex spending accounts, • PPO dental, • VSP vision, • Employee assistance program, • Employer-paid life insurance, • 401(k) with employer match, • PTO - Paid Time Off (vacation, sick, personal), • Advancement opportunities, • Tuition reimbursement, • Employee referral bonus program, • Employee recognition program, • Employee charitable giveback program (up to $250 value) We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going®! Customer Support Tier II Do you have a passion for excellence? Are you a natural problem solver who loves to deep dive and find the root cause of an issue? Are you someone who looks around corners anticipating the next steps to avoid delays and hurdles? If you answered yes to any of the above questions…we want you! Our Omni Channel Support Specialist team is Customer Obsessed and strives to provide a world class experience with each and every customer interaction. We interact with our customers through many channels, including email, telephone, text and chat and are looking for folks who understand how to make personal connections with our customers and help ensure their orders are processed properly, on time and with a smile! Our ideal Omni Channel Support Specialist candidate is awesome at the following: • Demonstrate the ability to think quickly and deliver results, • Demonstrate active listening, critical thinking and problem-solving skills, • Ability to move quickly through multiple systems to find information and deliver a response based on findings, • Demonstrate empathy to customers, deescalate issues with care and compassion, and maintain a professional attitude at all times, • Deliver all communications with kindness, verbal, email, chat and other – we strive to make every interaction positive and productive, • Be process oriented, understanding the value of standard work and consistency, • Always act with Integrity and take personal ownership of all you do, • Champion change and adapt quickly and positively in a dynamic workplace As part of our team, you will: • Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns, • Deliver the best results by ensuring each order is executed flawlessly by providing accurate information and quality customer service, • Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application, • Resolving roadblocks by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution, • Meeting individual customer service call volume and quality expectations, • Acting as a liaison between client and various departments, • Sharing standard methodologies with other customer service claim teams, • Responding to client inquiries through phone or e-mail contact with customers and prospects about the company’s products or services, • Participating in meeting team goals for service, quality and cost, • Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality, • Mentor, advise and lead your team members in their journey to customer excellence., • Lead by example, handling customer escalations with creative problem-solving., • Raise the Bar with each and every customer interaction, delivering an amazing customer experience utilizing service excellence techniques, • Consistently and respectfully Raise the Bar by identifying trends in customer concerns and escalating properly to leadership, • Take responsibility to develop a deep knowledge of our product portfolio and a working knowledge of Operations business processes including order flows, manufacturing and shipping., • Able to quickly validate pricing across customer programs, product promotions and extra charges., • Able to identify and drive process improvements or make recommendations that improve the overall customer experience. Minimum Qualifications: • High School Diploma or Equivalent, • 2 - 4 years customer service/support experience, • Tech savvy with the ability to communicate using multiple channels; chat, text, email and phone, • Working knowledge of Salesforce, • Proficiency using Microsoft Office Sutie, specifically Outlook, Word & Excel, • Must have accuracy in data entry and strong attention to details Preferred Qualifications: • Experience using order management systems such as Oracle & Salesforce, • Call Center Experience Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer

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Location: 18200 US Highway 19 North, Clearwater, FL, 33764, United States.Description Requirements Summary.

The Entry Level Sales Representative will act as pre-sales support and is responsible for qualifying leads at the initial stages in the sales funnel. Develop and execute on a strong prospecting plan of attack, including email and call scripts.

Customer Service/Sales | Home Depot.Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about products using our tools, and provide information to customers in order t

From day one, you'll run a real territory with clear goals, visible numbers, and the support to win.

Insurance Sales Trainee / Sales Representative.Location: Clearwater, FL 33756, USA.Lucrative bonus opportunities including performance-based bonuses and sales competitions.Continuous on-going training and mentorship.Growth-oriented culture with internal promotion opportunities.Comprehensive Benefits

Call Center Sales Representative.Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, a

Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated. Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by prob