IT Helpdesk Technician/Systems Administrator (In-Person)
15 days ago
Belleville
Job DescriptionDescription: Position Title: IT Support and Systems Administrator Reports To: IT Infrastructure & Operations Manager Department: Information Technology FLSA: Exempt Location: Belleville, MI Job Summary: We are growing! If you’re excited to be the face of IT for a fast-growing company in the utilities construction and engineering sector, this position is for you. This is a hands-on, user-facing role that blends Level 1-2 helpdesk and deskside support across multiple Metro Detroit locations with core systems administration. Expect a mix of approximately 60–70% end-user support/service desk and 30–40% systems administration/infrastructure work. You’ll resolve day-to-day issues, onboard/offboard employees, deploy PCs and mobile devices, and support our Microsoft 365/Azure and on-prem environments. Success in this role requires strong customer service, solid troubleshooting skills, and the ability to manage tickets while owning technical projects to completion. Core Technologies: Windows 10/11, Microsoft 365 and Azure/Entra ID, Active Directory/Group Policy, Windows Server (2019+), MDM (Endpoint Central, Intune), SharePoint/OneDrive, Exchange Online, networking fundamentals, endpoint security, and disaster recovery. Principal Responsibilities: End-User Support and Service Desk • Serve as a friendly, professional point of contact for employees; provide in-person and remote support, • Work tickets in the helpdesk queue, meet SLAs, document work clearly, and close issues with strong follow-up, • Deploy, image, and replace PCs, laptops, and mobile devices; install and configure applications, • Perform user account lifecycle tasks (new hire setup, access provisioning, permissions, offboarding), • Support Microsoft 365 apps, SharePoint Online/OneDrive, Exchange Online, and Teams, • Troubleshoot common office technologies (printers, conference room A/V, VPN, Wi-Fi, peripherals), • Create and maintain user-focused documentation and internal knowledge base articles, • Maintain accurate IT asset records (hardware, software, licenses) and assist with inventory/audits, • Administer and maintain Active Directory/Entra ID, Group Policy, NTFS permissions/SMB shares, and Windows Servers (physical and virtual), • Leverage endpoint management/MDM platforms to deploy configurations, software deployments, updates/patches, and enforce compliance, • Support core network services (DHCP, DNS, TCPIP, SMB), basic switch/AP configuration, and SD-WAN concepts in coordination with senior staff, • Monitor, remediate, and report on vulnerabilities; contribute to endpoint and identity security best practices, • Assist with backup/restore, disaster recovery testing, and routine maintenance, • Use PowerShell or other scripting methods to automate repetitive tasks and improve support efficiency, • Analyze processes and suggest improvements that enhance reliability, security, and user experience, • Participate in maintenance windows and outage response; occasional after-hours or weekend work required, • Travel to local offices (primarily Metro-Detroit) for onsite support and project work (mileage reimbursed at the federal rate) Compensation: • Salary: $65,000–$80,000 (commensurate with prior experience), • Medical/dental/vision insurance (eligible after 90 days), • 401(k) with up to 4% employer match (eligible after 6 months), • Company-paid group term life and long-term disability, • This is an on-site, hands-on role based in Belleville, MI, with regular in-office presence and local travel., • Candidates who thrive in user-facing support while growing their systems administration skills are encouraged to apply.Requirements: Required Qualifications: • 2–5 years of combined helpdesk/deskside support and systems administration experience, or equivalent mix of education and experience, • Strong customer service skills with a professional, positive demeanor; ability to explain technical issues in plain language, • Excellent written and verbal communication skills; accurate documentation and correspondence are essential, • Valid driver’s license, reliable transportation, and willingness to travel between offices within the Metro Detroit area using your own vehicle., • Infrequent travel outside the Metro Detroit area or potentially out of state (2-3 times/year), • Demonstrated support experience with Windows 10/11, Microsoft 365, user device deployments, • Hands-on experience with Microsoft Windows Server (2019+), Active Directory/Group Policy, NTFS/SMB, Azure/Entra ID and SSO, Exchange Online, • Experience with MDM/endpoint management for provisioning, updates, and compliance, • Demonstrated experience supporting/administering SharePoint Online, OneDrive, and Microsoft Teams, • Scripting experience (PowerShell or similar), • Certifications: Microsoft (e.g., MD-102, AZ-104, MS-900) and/or CompTIA (A+, Network+, Security+), • Backup solutions (Veeam, Azure Recovery Services Vault), • Experience with Atlassian (Jira/Confluence) or similar ITSM/knowledge tools