Retail Sales Manager
7 days ago
Birmingham
The Company: Our client is a rapidly growing retail business with multiple locations across the UK. They focus on delivering an exceptional in-store experience, combining high-quality products with excellent customer service. The business prides itself on a modern, dynamic culture and invests in its teams to drive continuous growth and development. The Role: We are looking for an experienced Retail Store Manager to lead one of our busy locations. You will be responsible for the day-to-day operations of the store, managing a team of sales ambassadors, and ensuring an outstanding customer experience. This is a hands-on role, ideal for a motivated retail professional with a proven track record of driving sales and team performance. Key Responsibilities: • Achieve and exceed sales and profitability targets, • Source new business locally through proactive marketing activities, • Own the end-to-end in-store customer journey and ensure the store environment supports this, • Manage seasonal shop development and store layout changes effectively, • Plan and execute local footfall initiatives including product demonstrations, promotions, and marketing campaigns, • Recruit, onboard, and continuously develop the retail team through coaching, mentoring, and regular check-ins, • Engage and motivate the team to achieve their full potential, • Define team and store KPIs and drive performance to meet sales and profitability goals, • Maintain in-store stock levels, conduct regular stock takes, and manage inventory, • Report regularly to senior management on trading performance and key metrics, • Ensure compliance with health and safety regulations and maintain a safe retail environment, • Monitor and improve consumer review metrics, • Collaborate with internal teams including Customer Care, Warehousing & Logistics, Marketing, and e-Commerce to enhance sales and customer experience Key Requirements: • Calm, confident, and enthusiastic approach to leadership, • Strong retail leadership skills with experience motivating and influencing a team, • Excellent written and verbal communication skills, • Comfortable using MS Office, email, VOIP systems, and back-office retail platforms, • Self-motivated with the ability to take initiative, • Experience improving processes and driving operational efficiency, • Proven people management experience, with a track record of developing teams through coaching and mentoring, • Customer-focused with excellent interpersonal skills For the right candidate the Salary is £35K + £10-15K OTE, with a clear path for career progression within a growing retail business. To apply or request further details, please contact Kyle Maslen at Ignite Talent Group via .