Complaints jobs in Portsmouth - Page 5Create job alerts

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traf

You will be responsible for managing and resolving customer complaints, ensuring they are handled fairly, professionally and in line with regulatory standards. Manage a caseload of complaints, ensuring responses are issued within agreed timescales. Act as the main point of contact for customers thro

Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Experience in a complaints handling within the Housing Sector.

Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Complaints Investigator / Escalat

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Ser

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Operational Excellence & Innovation*** Continually review and optimise complaints processes to ensure they remai

Job role: Student Complaints and Misconduct Officer. We are supporting a leading Russell Group university in recruiting a Student Complaints and Misconduct Officer to help deliver a fair, consistent, and regulation-compliant service. As the Student Complaints and Misconduct Officer you will be requi

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

This role involves leading the customer support team, implementing strategies for handling complaints, and transforming customer data into insights for service improvement.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead its complaints department.

To take things to the next level, we're seeking a sharp and driven Complaints and Fraud Investigator who is passionate about delivering the best service to customers and protecting our business. We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting

A leading recruitment agency in the UK seeks a Housing Complaints / Resolutions Officer to investigate and resolve Stage 2 complaints. The role involves taking ownership of complaints until resolution, providing high-quality responses, and maintaining thorough communication with complainants. Candid

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that good customer outcomes are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

Job Title: Customer service Complaints advisor - Hybrid. Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financi

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

Complaints Handler – Banking & Financial Services (Remote). Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated enviro

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A well-established employment agency is seeking a Complaints Investigator in North London.

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

Resolving delivery issues and tactfully dealing with occasional complaints.

In this permanent full-time role, you will manage customer complaints, ensuring effective resolutions while maintaining high customer satisfaction.

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line with regulatory requirements and internal policies. Acknowledge complaints within required timeframes and maintain clear, professional communication with customers throughout the

A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team. This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards.

Complaints and Resolution function. Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote.

A leading social housing contractor is seeking a full-time Resident Liaison Officer to manage customer satisfaction and complaints.

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

Maintain accurate complaints and enquiry data and contribute to reporting and service improvement. Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints.

A wealth management firm in the UK is seeking a Complaints Investigator for a fixed-term contract to resolve regulatory complaints. This role involves investigating complaints, liaising with stakeholders, and ensuring adherence to regulations.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

A leading recruitment agency is supporting a Russell Group university in finding a Student Complaints and Misconduct Officer. This role is essential for managing non-academic student complaints and misconduct cases, requiring strong communication and organizational skills.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Complaints Investigator / Escalat