Complaints jobs in Portsmouth - Page 6Create job alerts

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

Housing Complaints / Resolutions Officer Role Repairs investigation and written formal complaint responses Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries Hybrid Working Perm Role - 1 /2 days a week in the office We have a fantastic new job oppo

You will be responsible for managing and resolving customer complaints, ensuring they are handled fairly, professionally and in line with regulatory standards. Manage a caseload of complaints, ensuring responses are issued within agreed timescales. Act as the main point of contact for customers thro

Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Complaints Investigator / Escalat

One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traf

Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Experience in a complaints handling within the Housing Sector.

We are supporting a leading Russell Group university in recruiting a Student Complaints and Misconduct Officer to help deliver a fair, consistent, and regulation-compliant service. As the Student Complaints and Misconduct Officer you will be required to:. Manage non-academic student complaints, misc

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

This role involves leading the customer support team, implementing strategies for handling complaints, and transforming customer data into insights for service improvement.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

Complaints Handler – Banking & Financial Services (Remote). Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated enviro

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

To take things to the next level, we're seeking a sharp and driven Complaints and Fraud Investigator who is passionate about delivering the best service to customers and protecting our business. We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting

Previous experience as a Complaints Investigator desirable. You will have experience in dealing with regulatory complaints within a Financial Services environment. A good understanding of the regulator’s approach to complaints.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

A leading London servicing company is seeking a Customer Service Assistant to be the primary point of contact for customer complaints. This role involves managing complaints effectively, ensuring customer satisfaction, and maintaining high service standards.

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

This role involves managing and investigating customer complaints with a person-centred approach.

In this permanent full-time role, you will manage customer complaints, ensuring effective resolutions while maintaining high customer satisfaction.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Complaints Investigator / Escalat

Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. About YouPrevious experience as a Complaints Investigator desirable. You will have experience in dealing with regulatory complaints within a Financial Service

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

As the primary point of contact for customer complaints, the Customer Service Assistant is essential in safeguarding the company’s reputation and ensuring a positive customer experience. You are responsible for managing complaints professionally and efficiently, while maintaining high standards of

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Preferred Qualifications*** Experience working in the motor industry or handling automotive finance complaints i

A well-established employment agency is seeking a Complaints Investigator in North London.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

Resolving delivery issues and tactfully dealing with occasional complaints.

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. You ma

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

Drafting responses to client complaints. Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Accurately record complaints

A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team. This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards.

Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. Exposure to a broad range of housing and complaints functions. Complaints and Resolution function.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

A leading recruitment agency is supporting a Russell Group university in finding a Student Complaints and Misconduct Officer. This role is essential for managing non-academic student complaints and misconduct cases, requiring strong communication and organizational skills.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Complaints Investigator / Escalat

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead its complaints department.