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Job Title: Housing Operations Consultant Contract Type: 4 month FTC Working: 3 days per week 9-5 Reporting to: Director of Customer Services Location: Stratford, London Salary: £70k (pro rota) About us Populo Living is Newham's housing company; we are wholly owned by the London Borough of Newham. Populo exist to tackle the shortage of homes in the Borough and to deliver half of these homes at genuinely affordable levels. The Populo Group has evolved since its inception to become a leading provider of both affordable and privately rented homes. Our profits are recycled back into delivering even more high-quality homes for people who want to make Newham home. Having somewhere to call home is fundamental to people’s health and wellbeing and is the central pillar of our mission. We believe in “Making Newham home”. We are designing and building better homes and places that people want to call home. Our high quality, spacious and environmentally friendly developments will become new communities and strengthen existing ones. Whether for private or social rent, residents will enjoy excellent standards of design and attention to detail. Together with our sole shareholder Newham Council, we are focused on the need to deliver for Newham’s people. This long-term commitment means that our exceptional customer service and commitment to our tenants is here to stay. Populo Homes is our registered provider of social housing and is an integral part of the Populo Group. The Group also includes a design and build subsidiary. We are a small dynamic team who have grown quickly and operate in a very collegiate way. We value our connections to Newham, it is important to us to reflect and understand our Borough and its diverse communities. We are always keen to hear from local people who share our values around diversity and inclusion. We welcome applications from all individuals who can bring skills and importantly, the right attitude for our ambitious team. Role purpose: The role will support the customer services directorate by leading a range of strategic high level projects and providing advice and guidance on operational functions and service areas. Key responsibilities: • Support the directorate with the procurement of key service contracts., • Develop a comprehensive contract register and preferred supplier list., • Lead a service charge review project., • Produce a commercial unit responsibilities matrix and provide support to our team to understand the needs and requirements of our commercial tenants., • Review the quality assurance process in relation to compliance testing., • Support the enhancement of our compliance related data., • Completion of smaller and ad hoc pieces of work. About you: Essential: • Proven experience in housing operations or property services within a local authority, housing association, or consultancy context., • Demonstrable experience in managing or supporting procurement and contract management processes., • Experience developing or maintaining contract registers and supplier frameworks., • Experience leading or contributing to service charge reviews or similar financial analysis projects., • Experience working with commercial tenants or on commercial property matters., • Experience reviewing or implementing compliance-related quality assurance processes., • Understanding of service charges, leaseholder obligations, and cost recovery principles., • Knowledge of property compliance requirements (e.g. gas safety, electrical testing, fire safety)., • Ability to produce high-quality written reports, matrices, registers, and guidance documents. Desirable: • Relevant professional qualification (e.g., RICS, CIOB, CIH, or NEBOSH)., • Experience of working at or reporting to Board/executive level., • Experience of delivering digital transformation or repairs system upgrades. What we offer: • The cover is provided by Canada Life, • Benefit of 4x Basic Annual Salary, • Benefit provided to State Pension Age (SPA), • Company Pension – Scottish Widows (employee pension contribution of 5%, • and Populo will contribute 10%)., • Holiday entitlement – 30 days per year plus bank holidays. The holiday year runs, • from 1st January to 31st December.

Role: Senior Threat Intelligence Consultant Location: Manchester/London/Cheltenham (Hybrid) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure. Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business… ___ Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business… The Opportunity: You will be acting as senior member of the Operational Threat Intelligence team, reporting to the Principal Threat Intelligence Consultant. This role involves advanced analysis of cyber threats, the development of actionable intelligence, and collaboration with various teams. You will also be responsible for the improvement of our Threat Intelligence capabilities and will be responsible for the support development of the less senior members of the team. As a senior member of the Threat Intelligence Team you are expected to set an example in both output and work ethic. Your support to the wider organisation will be critical in the development of NCC Group’s Threat Intelligence capabilities and the broader service we offer. Key Accountabilities/Responsibilities: Threat Intelligence Analysis: Conduct in-depth analysis of cyber threats, including malware, vulnerabilities, and TTPs (Tactics, Techniques, and Procedures). Monitor and analyse emerging threats, industry trends, and geopolitical events to provide timely and relevant intelligence. Intelligence Reporting: Generate comprehensive and actionable intelligence reports for both technical and non-technical stakeholders. Communicate complex technical information in a clear and concise manner to enable informed decision-making. Your role will also include overseeing the production and quality assurance of all threat intelligence products produced by the team. Collaboration and Information Sharing: Lead and enable collaboration with internal teams, external partners, and industry forums to share threat intelligence. Participate in information-sharing communities to stay abreast of the latest threat landscape. Client Engagement: Act as a key point of contact between our clients and our team, ensuring the highest quality of deliverables and services. Act as an initial escalation point between clients and our team. Tool Management: Manage and optimise threat intelligence platforms and tools to enhance analysis efficiency. People Management: Act as a mentor to members of the team, providing guidance and mentorship to junior members of the team. Qualifications and Skills: • Bachelor’s Degree (or equivalent) in Computer Science, Cyber Security, or other suitable subject that is applicable to the role., • Have an analytical mindset with a keen attention to detail., • Ability to work effectively under pressure and prioritize tasks in a dynamic environment., • Continuous learning and adaptability to stay ahead of evolving cyber threats., • Strong interpersonal skills and the ability to work collaboratively in a cross-functional team., • Have excellent communications skills, both in terms of written and verbally delivered work., • Strong understanding of cyber threat landscapes, attack vectors, and mitigation strategies., • Previous experience as a threat intelligence analyst or similar position., • Knowledge of networking protocols, including TCP/IP, Domain Name System (DNS), subdomains, • Have experience with Threat Intelligence Platforms e.g. MISP Behaviours: • Focusing on Clients and Customers: Prioritise customer needs and build strong relationships., • Working as One NCC: Collaborate effectively with colleagues across the organisation., • Always Learning: Embrace continuous learning and development., • Being Inclusive and Respectful: Foster a positive and inclusive work environment., • Delivering Brilliantly: Strive for excellence in all that you do. What we offer in return: • 🌟 Flexible Working: Balance your work and personal life with our flexible working options., • 🌴 Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave., • 🧠 Medicash & Critical Illness Scheme, • 💼 Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme., • 🤝Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities., • ⚡ Green Car Scheme: Drive green and save money with our eco-friendly car scheme., • 🚴 Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme., • 🎉 Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet., • 👨 👩 👧 👦 Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments. About NCC Group The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best. About your application We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We’re seeking a proven candidate with predominantly deep payments experience. An understanding of and exposure to client services is required for the role’s wider responsibilities. The role is a key leadership position, reporting in to the COO and responsible for overseeing the end-to-end delivery and integrity of the bank’s payments infrastructure and client service operations. You will play a pivotal role in managing high-volume transaction processing, driving digital transformation, ensuring regulatory compliance, and delivering outstanding service to our payment firm clients including BaaS use cases supporting retail. You’ll bring strong communication skills, a collaborative mindset, and a proven ability to navigate complex problems. Success in this role will require resilience, an ability to prioritise, stakeholder management skills and an appetite to be challenged. You’ll thrive in a dynamic environment where responsiveness, relationship management, and operational excellence are key Responsibilities • Lead and manage the Bank’s domestic and international payment services (FPS, Bacs, CHAPS, SEPA.) including SWIFT messaging., • Ensure all payment systems are efficient, secure, and compliant with industry standards and regulatory requirements., • Oversee the strategic direction of payment operations, including transformation initiatives and system upgrades., • Engage with industry bodies and regulators., • Design and deliver a best-in-class client service strategy across all channels, ensuring high levels of client satisfaction and operational efficiency., • Hold responsibility for the Bank’s customer complaints process., • Oversee client onboarding, query resolution, account maintenance, and transactional support., • Develop and implement SLAs, KPIs, KRIs and continuous improvement initiatives., • Be required to support in the production of MI and talk to at Executive Committee and Board levels., • Lead a high-performing team across payments and client service functions, promoting a culture of excellence, accountability, and innovation., • Partner with Technology, Compliance, Risk, Product, Commercial and Finance teams to align operations with broader business goals., • Drive operational resilience, business continuity, and risk mitigation across all functional areas., • Manage outsourced partners involved in the delivery of payment operations and client services functions., • Oversee internal controls, own RCSAs for your area and drive on audit engagements., • Proven experience (10+ years) in a senior leadership role within payments or banking operations., • Deep understanding of UK and international payments ecosystems, including Pay.UK and PSR requirements., • Strong understanding of account types and financial products offered by UK-regulated banks, including their features, eligibility criteria, and regulatory requirement. Familiar therefore with the following: BaaS, virtual accounts, segregated accounts, indirect vs direct scheme participation and agency banking., • Strong knowledge of relevant regulatory frameworks., • Experience leading teams in a fast-paced, regulated environment., • Exceptional stakeholder management and communication skills., • Experience working with digital banking platforms or fintech ecosystems., • Track record of delivering transformation or change programmes., • Strategic thinker with operational discipline and highly collaborative., • Strong leadership and people development skills. · London (5 days per week in the office) or Belfast (4 days per week in the office) · Travel to other locations may be required on occasion. Diversity Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

Ready to Push the Boundaries of Technical Excellence? Are you ready to elevate your technical expertise to new heights? You’re already skilled at solving complex problems, but maybe you’re seeking a fresh challenge; an environment that pushes you to think deeper, troubleshoot faster, and develop technical skills. As our Senior Backup Engineer, you’ll provide expert-level technical support, troubleshooting, and strategic guidance to our Backup-as-a-Service customers. You’ll ensure the highest level of system reliability, security, and performance while acting as the primary escalation point for complex technical issues. If you want to work somewhere that values your expertise in both resolving critical incidents and designing preventative measure, where you can make a genuine impact on customers’ data security and business continuity, then keep reading. The Role: What You’ll Do Here: • Collaborate with engineering teams to develop long-term solutions that strengthen our backup infrastructure., • Proactively identify and mitigate risks before they impact customer operations., • Mentor and guide team members, helping them grow their technical capabilities., • Lead process improvement initiatives that enhance our service delivery., • Ensure seamless communication between technical teams and stakeholders., • Serve as senior escalation expert for complex backup issues, providing expert troubleshooting while mentoring junior engineers to foster team-wide technical excellence., • Own high-priority customer relationships as their trusted technical advisor, leading strategic engagements from risk assessments to capacity planning while liaising with senior stakeholders., • Develop advanced troubleshooting processes and drive long-term solutions in collaboration with engineering teams, contributing to knowledge bases and best practice documentation., • Lead complex infrastructure projects including migrations and upgrades, while ensuring compliance with industry standards and regulatory requirements., • Enhance operational efficiency through trend analysis, automation, and continuous service improvement, optimizing system performance and incident response times. Show Us You’re the One! We’re looking for someone who: • Thrives when faced with challenging backup and recovery scenarios., • Has a passion for complex technical puzzles which is matched only by their dedication to customer success., • Is equally comfortable diving deep into technical details and explaining complex concepts to non-technical audiences., • 3-5 years of hands-on technical experience including business/customer facing work., • Commvault Certified Engineer is highly desirable., • Experience with cross-platform integrations of Commvault with cloud services (Azure Backup, AWS S3, Google Cloud Storage)., • Experience in cybersecurity best practices related to data protection, ransomware mitigation, and compliance standards, • Exposure to ITIL best practices and service management frameworks., • Experience leading backup and disaster recovery projects, including migrations and large-scale implementations. Ready to Grow With Us? Apply now and join a team that will challenge you to be your best technical self! Send us your CV at along with a short note on why you’re ready to elevate both your earnings and your career.

As the Head of PMO for ServiceNow in UK&I, you will lead the strategic planning, execution, and governance of a portfolio of technology and transformation projects. You’ll be responsible for establishing and scaling PMO capabilities, ensuring alignment with business goals, and driving operational excellence across the organization. The position combines strong leadership, program management expertise, and deep understanding of the ServiceNow ecosystem. Key Responsibilities Strategic Leadership & Governance • Develop and maintain the PMO vision, strategy, and operating model for ServiceNow programs., • Maintain and enhance governance frameworks, delivery standards, and best practices for project execution., • Partner with executives and stakeholders to align the ServiceNow roadmap with business objectives., • Monitor portfolio performance and provide data-driven insights to support strategic decisions, • Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management • Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules., • Ensure projects are delivered on time, within scope, and on budget while meeting quality standards., • Prioritize and sequence initiatives based on business value, risk, and dependencies., • Lead resource capacity planning across ServiceNow delivery teams., • Implement best-in-class project and portfolio management methodologies, tools, and metrics Operational Excellence • Implement standardized project management methodologies (e.g., Agile, Hybrid, Waterfall) as appropriate., • Drive continuous improvement in project delivery, reporting, and stakeholder engagement., • Define and track KPIs, SLAs, and OKRs for ServiceNow projects and PMO operations., • Establish a ServiceNow-specific change control process to manage releases and upgrades. Track and report on project performance, resource utilization, and business impact., • Drive continuous improvement through data-driven insights and feedback loops. Team Leadership • Build, mentor, and lead a high-performing PMO team of project managers, business analysts, and coordinators., • Foster a culture of collaboration, accountability, and customer focus., • Provide career development guidance and training for PMO team members. Stakeholder Management • Act as the primary escalation point for ServiceNow program issues and risks, internally and externally., • Maintain strong relationships with internal stakeholders, external vendors, and ServiceNow partners., • Collaborate with the Service now BU’s in our regional countries to share best practices, • Communicate program status, risks, and achievements to C-level leadership. Qualifications & Experience Required: • 10+ years of project/program management experience, with at least 5 years in a PMO leadership role., • Proven track record of managing large-scale technology projects or transformations., • Knowledge of ServiceNow platform capabilities and deployment methodologies., • Experience with portfolio management tools (e.g., ServiceNow PPM, Clarity, Jira, etc.)., • ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist)., • PMP, PgMP, or SAFe certifications., • Strategic thinking and business acumen., • Excellent leadership, coaching, and people management skills., • Strong communication and presentation abilities for executive audiences., • High adaptability and resilience in fast-paced environments., • On-time, on-budget delivery of ServiceNow initiatives., • Increased adoption and business value from ServiceNow solutions., • Improved project governance and stakeholder satisfaction., • Reduction in delivery risks and project overruns.

Managing Director EMEA • Permanent, • Full Time, • Reports to : Tag Global Brand President Job Summary: Reporting to the Tag Global President, the, Managing Director is responsible for Tag’s relationship with its clients. The primary responsibility of the Managing Director is to deliver and grow the Tag business working as an extension of their clients marketing resource. They are expected to build deep, meaningful relationships and form partnerships with their clients that are built on trust, respect and shared goals. The MD is responsible for creating plans to achieve financial and commercial budgets, and the development and implementation of strategies to mitigate potential revenue losses. They must also lead and support activities to identify new potential clients and create new business from existing customers. The MD sits on the Growth Board, the Governance Exco and an invitee to the Operations Board. The Managing Director will lead the EMEA Senior Leadership Team. Responsibilities: Financial • Maximize profitability to deliver budgeted objectives, • Ensure client commercial terms reflective of company policy, • Manage costs within agreed budget, • Maximize top line account growth, • Maximize new business opportunities and be the active lead on any new business opportunity assigned to EMEA P&L ownership partnering with the EMEA CFO Client • Establish, develop and maintain long-term relationships with key senior stakeholders within the client account by delivering a first class, customer centric experience, • Proactively develop new relationships within the client company to upsell and cross sell Tags broader proposition, • Relationship manage our overseas operations and provide a single escalation point globally where appropriate, • Work with senior regional leaders and the global team to identify added value services within cost efficient ways, • Ensure that all customer touchpoints are positive so take proactive interest in all TAG business areas and stakeholders, • Regularly contribute to external events and be recognized as the external face of Tag People • Ensure the management structure is appropriate for the account at all times and is appropriate to the client’s needs, • Develop a succession plan to meet the future needs of the account and contribute to the wider Tag Group organizational planning, • Train and develop employees as appropriate to needs of business and in line with Tag development programs, • Act as a role model for all direct reports and Tag employees responsible for the client, • Lead and motivate the team to demonstrate a collaborative, innovative and ambitious ambition, • Ensure clear objectives are set and monitored for all members of the team Commercial • Take an active role in contract & commercial negotiations., • Develop an overall strategic vision designed to take the department to the next level., • Develop a long-term plan to manage risk while being open to change, challenges and experimentation., • Clearly communicate the overall strategic vision and obtain buy-in and ownership from the senior leaders within the business., • Leverage internal talent to brainstorm/identify/develop large-scale ideas for improvements to existing services/operations and potential new ones., • Perform consistently against all published Tag KPI’s and balance scorecard objectives, • Ensure compliance with Tag operational practice i.e. financial and commercial policy, • Manage expenses against company policy, • Manage absence against company policy, • Create an environment of innovation and continuous improvement, • Constantly re-engineer services to maximize profit in line with company best practice and client needs, • Ensure correct billing and delivery across all services, • Implement all new business successfully, • Adhere to all Tag risk management guidelines and pro-actively manage all contract risk Job Qualifications: • Bachelor's degree from an accredited university or equivalent is required. A combination of education and work experience may be substituted, • At least ten years' experience in a senior leadership role, • Strong subject matter expertise in Creative Production or Sourcing, • Demonstrated strategic and business acumen to make a strong contribution to the ongoing development of the Tag business proposition, • Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations, • Established accomplishments in successfully growing volume, profitability and client satisfaction, • Track record of achieved success through the leadership of a high performing team, • A minimum of 5 years' experience in client or customer service environment, • A minimum of 4 years' previous management experience. Must demonstrate effective supervisory and leadership skills, • A minimum of 3 years' of prior experience in financial analysis, managing financial reporting or cost controls, Profit & Loss statement ownership, etc., • Understands Tag's commercial offering, • Established accomplishments in successfully growing volume, profitability and client satisfaction, • Proven effective decision-making skills required to manage complex operations, • Demonstrated strong written and verbal communication skills; proficiency in Microsoft word, excel and power point

Assistant Manager - Fashion Retail | Central London Salary: Up to £32,000 + Exceptional Benefits Are you ready to step into the fast-paced world of fashion? We're on the hunt for an enthusiastic, driven Assistant Manager to join a fashion store in the vibrant heart of London. This is your chance to be part of a brand renowned for its style, quality, and exceptional customer experience. In this role, you'll take charge of the store's daily operations, leading a passionate team to deliver world-class service, exceed sales targets, and create an unforgettable shopping experience. If you're a natural leader with a flair for fashion, this is the opportunity to make your mark in a thriving, high-energy environment. Why This Role Rocks: • Lead a High-Performance Team: Motivate, inspire, and empower your team to deliver an outstanding customer journey., • Drive Sales & Achieve Success: Smash targets, track KPIs, and implement strategies to ensure your store is always ahead of the curve., • Influence the Customer Experience: From stock management to visual merchandising, you'll shape the shopping experience that keeps customers coming back., • Career Growth: With endless opportunities for progression, this role is your launchpad to an exciting career in fashion retail. Key Responsibilities: • Inspire & Lead: Foster a positive, vibrant, and high-energy atmosphere for both customers and staff., • Boost Sales: Lead by example to hit and exceed sales targets while driving the overall store performance., • Master Store Operations: Oversee everything from stock management to merchandising, ensuring every detail reflects the brand's luxury image., • Champion Customer Service: Ensure your team delivers exceptional service at every touchpoint, creating loyal, happy customers., • Analyze & Improve: Use data to stay on top of KPIs and sales performance, driving continuous improvements across the business. What We're Looking For: • Retail Leadership Experience: Ideally from a fashion or accessories background, with a proven ability to manage teams and exceed targets., • Sales-Driven & Results-Focused: You know how to drive performance, manage budgets, and hit financial goals., • Passion for People: You're a natural leader who thrives in motivating and developing a team, with a focus on exceptional customer service., • Ambitious & Energetic: You're eager to take your career to the next level and be part of a growing, dynamic brand. What We Offer: • Competitive Salary: Up to £32,000 plus fantastic benefits., • Career Development: Opportunities for growth and progression within a global, fashion-forward brand. Apply Now with your updated CV and start your next exciting adventure in fashion retail! BBBH34017

Join us as a Head of Devices at Peregrine Resourcing. At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a Head of Devices to provide strategic leadership and direction across the full lifecycle of smart metering devices within the UK’s national infrastructure. This pivotal role will shape the vision, strategy, and governance of device technology, ensuring it is secure, future-ready, and aligned with national energy and operational objectives. Leading a team of device specialists, engineers, and technical experts, you will drive excellence in device strategy, integration, and performance. You will be accountable for ensuring that device-related decisions support scalable, interoperable, and cost-effective solutions that deliver optimal outcomes for DCC operations and our customers. You will work across delivery, technology, commercial, operational, and regulatory functions to embed device strategy as a trusted enabler of business and customer outcomes. Your leadership will be central to ensuring suppliers are held to account for delivering robust device roadmaps, compliance with standards, and innovation that meets evolving service needs. This role is critical in shaping the future of smart metering devices and ensuring our device capability operates as a strategic enabler of national energy transformation. Responsibilities: • Device Strategy and Leadership – Define and communicate the strategic vision for smart metering devices, ensuring alignment with organisational goals, industry trends, and regulatory obligations., • Team Leadership and Capability Development – Lead and develop a high-performing team of device experts, fostering a culture of innovation, accountability, and continuous improvement., • Device Lifecycle Ownership – Oversee the full lifecycle of smart metering devices, from specification and certification through deployment, maintenance, and retirement., • Driving Performance and Accountability – Set clear expectations for device quality, performance, and compliance, holding internal teams and suppliers to account., • Enabling Transformational Change – Provide leadership on device-related aspects of major transformation programmes, ensuring devices are enablers of secure and scalable change., • Stakeholder Engagement and Influence – Represent the device function in executive, regulatory, and industry forums, building trusted relationships and influencing strategic direction., • Cross-Functional Collaboration – Ensure device decisions are integrated across business, technical, operational, and regulatory domains., • Governance and Standards Leadership – Lead device governance activities, ensuring consistent application of standards, frameworks, and best practices., • Supplier and Partner Management – Ensure suppliers deliver against device roadmaps, technical quality, and service outcomes., • Investment and Roadmap Planning – Shape business cases and investment proposals for device-related initiatives, ensuring strategic coherence and value for money. Skills & Experience: • Proven Leadership in Device or Technology Functions – Experience leading device strategy or technology teams in complex, regulated environments., • Strong People Leadership – Ability to inspire and grow high-performing teams, building capability and confidence across the organisation., • Track Record of Leading Complex Change – Experience driving device-related transformation programmes with significant business and regulatory impact., • Strategic Thinking and Decision-Making – Ability to balance long-term device strategy with short-term operational needs., • Commercial and Business Acumen – Understanding of how device strategy supports business outcomes and value delivery., • Executive and Stakeholder Engagement – Skilled communicator, able to influence and build trust with senior stakeholders and regulatory bodies., • Governance and Standards Expertise – Experience establishing and leading device governance and compliance frameworks., • Supplier Management – Ability to hold suppliers accountable for device quality, innovation, and roadmap delivery., • Excellent Communication Skills – Able to convey complex device-related information clearly to technical and non-technical audiences. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary. Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility. Our commitment to diversity: At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse.

Reception Manager - Ambassadors Clubhouse Salary - Up to £50,000 pa Schedule - Full Time Ambassadors Clubhouse are seeking a Reception Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Named after the Sethis’ maternal grandfather, a former Indian Ambassador, the restaurant will take inspiration from his summer house in Dalhousie (formerly part of Punjab) and North India’s abandoned party mansions, as well as the founders’ own Punjabi heritage. The menu focuses on the cuisine of undivided Punjab. Culinary traditions and rare regional recipes will be showcased with a menu featuring classic papads, chaats & bitings, lesser-known kebabs cooked across the tandoor, sigri and tawa; curries cooked in cast-iron karahis and clay matkas, pilaus, biryanis, tandoor-roasted breads, and classic desserts. An all-day drinks list brings guests through lunch to dinner to late-night party, with a focus on tequila and mezcal cocktails blended with regional produce. Highlights include a selection of ‘Punjabi Margaritas’ all made with exotic north Indian fruits and citrus and paired with chaat masala spiced salts. Encapsulating the traditions of Punjab where hospitality and generosity are celebrated through the sharing of fine liquor in abundance. The dining room features a maximalist central bar with a gold dome, booth seating and counter dining while the lower ground floor will feature a drinking and dining space, alongside a DJ booth, open until late. The Position As Reception Manager, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have experience in the following, then we want to hear from you: • Prior experience as a Reception Manager or Head Receptionist in a fast paced, quality restaurant;, • Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom;, • Effectively managing reservations and walk-ins to maximise covers during service;, • Handling face to face, telephone and email queries in a polite, professional and diplomatic manner. Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Up to 50% off dining across JKS Restaurants, • Retail & Takeaway Discounts, • Discounted Gym Membership, • Wagestream – stream your pay earlier, • Company Donations for your involvement with Charities, • Employee Assistance Program, • Access to Financial Advice, • Wedding Gift & New-born Care Package " Celebrating your big occasions, • Access to our fantastic L&D Calendar, • A personalised learning & development plan to develop your skills and knowledge, • Additional holiday for every year with us (rising to 30 days), • Employee referral scheme - paying up to £600 per referral, • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 6 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table and Sabor, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.

Head of Fire Ark Workplace Risk | Hybrid with occasional travel to our London office | All Business Expenses | Competitive Benefits and Healthcare Ark Workplace Risk is a market leading provider of operational risk, compliance and safety solutions, and work with a prestigious and diverse range of over 500 clients. We are a leading safety consulting company dedicated to providing comprehensive safety solutions to our clients. Our mission is to help organizations ensure a safe and secure working environment for their employees. Role Summary We are seeking an outstanding fire safety professional to lead our fire safety service line. This is a pivotal, high-impact role designed to enhance the technical excellence, strategic development, and commercial success of Ark’s fire safety offering. Reporting directly into the Professional Services Director, the Head of Fire will serve as the technical authority for fire safety across the business, acting as a senior advisor to consultants, the Customer Success Team, and senior leadership. You will be responsible for the development and upkeep of fire safety products, frameworks, and templates, as well as overseeing quality assurance and professional competence within the fire team. This role requires a candidate with deep technical fire safety knowledge, strong stakeholder management skills, and the ability to support both operational excellence and business growth. The Head of Fire will play a key role in supporting the tender process by providing technical input, developing robust fire safety delivery models, and helping to shape compelling proposals that align with client requirements and industry standards. Key Responsibilities Technical Leadership • Act as Ark’s lead technical authority on fire safety matters., • Lead the development, implementation, and upkeep of fire safety service products including:, • Fire risk assessments, • Fire strategies, • Fire management plans, • Compartmentation surveys, • Monitor legal, regulatory and best practice updates (e.g. Regulatory Reform (Fire Safety) Order 2005, Building Safety Act 2022, Gateway 2 & 3) and advise stakeholders accordingly., • Support the business in responding to serious fire-related incidents or enforcement actions., • Undertake fire strategies and fire risk assessments for high-risk and complex buildings when required. Quality & Competence • Lead peer reviews of internal priority processes., • Manage the competence framework and CPD schedule for fire safety consultants., • Support the management of the QA / validation process for all fire-related reports, ensuring both quality and efficiency., • Investigate and resolve fire-related non-conformances and systemic issues. Client & Commercial Support • Provide strategic and technical input into client tenders and proposals., • Act as a senior point of contact for technical fire queries from clients and colleagues., • Support business growth by delivering insightful thought leadership seminars/webinars., • Build strong relationships with external bodies such as the Fire Authority, Building Safety Regulator, IFSM, IFE etc., • Help shape the long-term growth and innovation strategy of Ark’s fire safety function. Essential Skills and Attributes • Outstanding technical fire safety knowledge., • Deep understanding of UK fire legislation, supporting standards and approved guidance., • Comfortable with providing confident and calming advice in high-stakes scenarios., • Approachable, collaborative and respected by peers and external stakeholders., • Commercially aware with an understanding of resource allocation, fee proposals and margin protection., • Strategic thinker capable of aligning technical delivery with business goals. Qualifications and Experience • Full membership with the Institute of Fire Safety Managers (IFSM) or IFE., • Registered on the IFSM Tiered Register of Competent Fire Risk Assessors (Tier 3) or eligible., • Ideally holds (or working towards) a Fire Engineering degree., • Holds a minimum Level 5 fire safety qualification., • Experience within consultancy or client-facing fire advisory roles is essential., • Minimum of 8 years in a senior fire safety role, with proven experience in managing complex fire safety assessments and compliance projects. What We Offer • Competitive & tailored salary and benefits package, • Opportunities for professional development and career progression, • A collaborative and supportive work environment focused on achieving excellence in compliance, risk, and health & safety, • Working with our diverse range of clients within the built environment, including residential and commercial., • A wide range of benefits including Private Healthcare plan, 5% matched pension plan, 4x salary life cover, 25 days holiday with option to increase via salary sacrifice, and Perkpal - perks and reward program., • Social events with your colleagues., • Professional Membership reimbursement The business is committed to creating a safe and compliant environment for our clients. As our Head of Fire Safety, you will play a crucial role in delivering trusted compliance solutions and positioning Ark as a leader in fire safety. Apply today to be part of our mission in “Creating a Better World by Delivering Trusted Compliance Solutions.

The role Our client, a leading investment firm located in London, UK is seeking an experienced HR advisor About the company A leading global investment firm has been supporting clients in building better financial futures for over 50 years. This success is rooted in collaboration and mutual support across its international teams. An opportunity is now available to join their Chief People Office (CPO) team and contribute to a purpose-driven environment. The organization places strong value on its people, ensuring their effective management and development through comprehensive human capital strategies. These include areas such as talent acquisition, talent development, compensation and benefits, and employee relations. The firm is known for its positive workplace culture and seeks individuals who align with its core values and behaviors. Summary of the role and key responsibilities • Creating data packs and supporting materials to consolidate key people information and provide analysis, as well as supporting the Senior HR Business Partners to run cyclical HR activities for Corporate Enablers such as talent reviews, the annual compensation review cycle and salary benchmarking exercise, and the quarterly promotion cycle., • Acting as the key point of contact for staff and line managers, to proactively deal with enquiries and resolve issues in a timely manner., • Assisting with employee relations issues through to resolution, engaging with managers to promptly address issues in a timely manner and contribute to and lead the HR components of change management and restructuring initiatives., • Working with the HRBP team to embed key Employee Experience Programmes, i.e. Feel Fidelity, our employee value proposition, support the Diversity and Inclusion agenda and assist in the preparation, communication and updates to management teams for the annual Feel Heard survey and track outputs and activities., • Working with the Head HR for Corporate Enablers supporting with ad-hoc information requests in support of the Chief People Officer, for example Exco reviews Key Requirements: • An eagerness to grow your knowledge and your career, • CIPD qualified or experience of working in HR, • Ability to communicate confidently and professionally with employees, managers and senior management, • Ability to interpret data and information to create reports and PowerPoint presentation, • Have a Customer Service focus and positive attitude; Solutions-oriented problem solver, • Can multi-task with good attention to detail and excellent organization skills., • Are a great team player with a strong sense of commitment to all team members., • Work efficiently, under pressure and meet deadlines while maintaining high confidentiality at all times., • Can work independently, show initiative and take full responsibility for completion of duties. How to apply If you are interested in discussing this role further, please apply for the position or contact Lucy Gorman at (Job code 54691). If you require any adjustments, accommodation, or additional support during the recruitment process, please do not hesitate to let us know. ___ to learn more about our commitments to accessible recruitment. Please note that only short-listed candidates will be contacted Privacy policy Personal data collected will be used for recruitment purposes only. By applying for this position, you consent to the collection, use, and disclosure of your personal data to Elliott Scott HR Recruitment Ltd. and all relevant third parties for the purpose of processing your application. Your personal data will be processed in accordance with our ___.

Mode Search is currently partnering with a renowned luxury fashion house to support their search for a Customer Operations Executive to join their London-based team. This position is located at the brand’s London headquarters. It is a full-time, on-site role reporting directly to the Customer Service Manager. The position sits within the Customer Service function and works closely with cross-functional departments to ensure operational excellence and seamless service. The Role • Coordinate daily activities of the Customer Service team and serve as backup to the Customer Service Manager, • Oversee the complete order flow process from order receipt through to final delivery, ensuring accuracy and timely execution, • Support showroom operations during sales campaigns as needed, • Work closely with Credit and Finance to manage payment terms, including advance payments, letters of credit, and guarantees, • Liaise with Shipment Planning and Global Transport to provide shipping instructions for customer orders, • Coordinate with internal teams across Production, Logistics, Warehouse, Planning, Order Entry, Sales, and Invoicing to ensure efficient order processing, • Monitor orders and address any delays or issues with a proactive, solution-focused approach, • Manage seasonal reorders and communicate order changes, pricing updates, and cancellations, • Act as the first point of contact for customer inquiries, ensuring timely responses and directing queries appropriately, • Ensure smooth delivery execution to support revenue targets and customer satisfaction, • Assist the Customer Service Manager in initiatives tied to turnover objectives, • Gather and share customer feedback and insights to support market analysis and sales strategies, • Supervise and guide Customer Operations Specialists, encouraging collaboration and continuous improvement, • Monitor team performance and lead initiatives to improve process efficiency and service quality Requirements • Minimum of 5 years’ experience in a customer service or operations coordination role, ideally within the luxury or fashion industry, • Fluent in both Italian and English; additional languages are advantageous, • Proficient in Microsoft Office, especially Excel, Word, and PowerPoint, • Experience working with SAP and AS400 systems, as well as reporting tools, • Strong analytical and problem-solving skills, • Proven track record in team leadership and people development, • Excellent interpersonal and communication skills, • Highly organised, adaptable, and confident with the ability to work under pressure, • Deep understanding of order flow processes and how they impact both customer satisfaction and commercial targets Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, you will be contacted by us in due course. You can also email your resume directly to us at if you would like to apply.

Warehouse Manager £40,000 - £45,000 London Warehouse Manager – Lead with Impact in a Fast-Moving Food Manufacturing Environment In the dynamic world of FMCG and food manufacturing, every detail counts from raw ingredients to final dispatch. This is a sector defined by precision, speed and consistency. That’s where you come in. We’re looking for a Warehouse Manager who’s not just operationally sharp, but commercially switched-on. This is more than managing pallets and paperwork it’s about owning the flow of materials, elevating food safety and quality compliance, and ensuring that customer satisfaction starts at the back door. If you’re looking for a role where logistics meets leadership and where your decisions directly support the wider production output this could be the right move. In this role you’ll take full accountability for the end-to-end warehouse operation at a food manufacturing site, you’ll manage a small team and ensure that raw materials and finished goods are stored, moved, and recorded accurately, safely, and in compliance with food quality standards. From liaising with internal shift managers to coordinating external hauliers, your focus will be on seamless stock control, safety leadership and continuous improvement in warehouse processes. This isn’t just about managing stock – it’s about building capability. You’ll play a key role in supporting production delivery, driving warehouse performance and creating a culture of safety, accountability and food quality compliance. We’re looking for a Warehouse professional: • With hands-on Warehouse experience from the food production/manufacturing environment, • Proven track record of managing teams, • Current Counterbalance Forklift Licence, • Competent with Microsoft Office (Excel, Outlook, Teams), • High standards in food hygiene, safety, and compliance practices What’s on Offer • A critical leadership role in a fast-moving, quality-driven operation, • Direct influence on warehouse performance and production support, • The chance to build and lead a team with clear accountability, • Exposure to a values-led, progressive food manufacturing business If you’re ready to step into a role where your leadership shapes daily output, compliance, and service delivery then apply today with your CV or contact myself (Neal) directly to discuss further – If you would like to add a note to your application with why the role feels like a fit that would be a helpful but not essential. Commutable from East, North and much of South London; Essex, towns such as Romford, Brentwood, Basildon, Chelmsford, Harlow, and Southend-on-Sea; Kent, Dartford, Gravesend, Swanley and parts of Sevenoaks; and Hertfordshire, including places such as Cheshunt, Waltham Cross, Broxbourne, and Potters Bar. Please note that visa sponsorship is unavailable for this position and that the employer is not open to candidates who are on Visa’s Ref NAH56141

Senior Surveyor/Associate – Commercial Property Asset Management Location: Central London Salary: Competitive + Benefits + Very Strong Bonuses About My Client My client is a leading real estate consultancy with a strong international presence and a reputation for delivering outstanding property management services. Their portfolio includes assets across offices, industrial, and mixed-use sectors, with clients ranging from public sector pension funds to family offices, institutions, and high-net-worth individuals. High staff retention, consistent profitability, and a collaborative team culture have helped them build long-term relationships with some of the market’s most respected investors and developers. The Opportunity An exciting opportunity has arisen to join the Central London Property & Asset Management team. Based at their head office, you will manage a mixed portfolio of commercial assets across London and the South East, with a focus on two large and active public sector pension funds. • Initial responsibility: Management of a Public Sector Pension Fund (~£400–500m, circa 25 assets), with a strong asset management focus. Key Responsibilities • Lead the management of a diverse commercial portfolio (multi-let office, industrial, mixed-use) in London & the South East, • Oversee financial performance, facilities management, and specialist service teams (ESG, Procurement, CX, Data, Technology), • Deliver innovative, customer-focused management solutions that enhance asset value, • Ensure properties are clean, safe, secure, sustainable, and market competitive, • Drive ESG and carbon-reduction initiatives within the portfolio, • Represent my client at client meetings, maintaining strong relationships and trust, • Support junior colleagues and contribute to team growth About You My client is looking for a motivated property professional who can balance client service with commercial acumen. Essential: • MRICS qualified, • Experience managing multi-let assets (office, industrial, or mixed-use), • Strong leadership and people management skills, • Excellent client-facing ability, personable and collaborative, • Proven track record in asset management initiatives (lease renewals, rent reviews, etc.), • Ambitious with clear career progression aspirations, • Strong work ethic, with the ability to be office-based in London 4 days per week Why Join My Client? • Work with market-leading pension funds and high-profile clients, • Opportunity to shape strategy and add real value to complex assets, • High staff and client retention, a business that invests in people and relationships, • Market-leading bonuses, your endeavour will be rewarded, • A collaborative, progressive culture focused on holistic growth This is an excellent opportunity for an ambitious Surveyor/Senior Surveyor looking to take ownership of high-value portfolios, deliver tangible asset management outcomes, and join a progressive consultancy with a strong growth trajectory. Please give me a call to discuss (Sam) 07917 042 950. I am a specialist General Practice recruiter with over 9 years’ experience in the industry. If this role isn’t for you but you’d like to discuss your options, I’d love to hear from you.

Membership Development Executive Professional Membership Organisation Hybrid – Central London office & Home Working, with UK Travel/Weekend events Basic Salary: £32,000 dependant on experience, Annual Leave - 33 Days, Life Insurance, 8% Pension, Healthcare Scheme, Training & Development & Staff Socials Permanent, Full Time 9am – 5pm Our client, a leading professional membership organisation, is seeking a proactive and dynamic Membership Development Executive to join their team. This is an exciting opportunity to play a key role in growing, engaging, and retaining members across the UK, while representing a highly respected professional body at industry events and exhibitions. The Role The Membership Development Executive will be instrumental in driving membership growth, engagement, and retention. This involves identifying and engaging potential members, delivering high-quality communications and campaigns, and ensuring members and registrants receive maximum value from their affiliation. The position requires frequent collaboration with the Membership Development Manager and wider teams, alongside representing the organisation externally. You’ll take ownership of recruitment campaigns, coordinate onboarding activities, and provide outstanding service to both new and existing members. Key Responsibilities Membership Recruitment & Retention • Act as first point of contact for membership enquiries across email, phone, video calls, and social media., • Lead and coordinate recruitment and retention campaigns, including CRM and data management., • Support subscription renewals and onboarding communications for new and upgrading members., • Engage with corporate partners, government, higher education institutions, and industry bodies to grow membership., • Represent the organisation at industry shows, exhibitions, briefings, webinars, and events., • Track and report on membership recruitment, retention, and conversion activity. Marketing & Communications • Design and deliver membership marketing campaigns (digital, print, and events)., • Produce engaging content for newsletters, social media, blogs, and the Society’s magazine., • Assist with membership applications, subscriptions, and reinstatements., • Maintain accurate CRM records (Microsoft Dynamics), ensuring high standards of data integrity., • Support the Membership Committee and relevant subgroups with administration and follow-up. Person Specification Essential: • Experience in a membership, professional body, or customer-focused environment., • Proven ability to deliver excellent service, advice, and guidance via phone, email, and in person., • Strong written communication skills, with experience creating content for different platforms., • Excellent IT skills, with confidence in Microsoft products and CRM systems (Microsoft Dynamics), • Strong organisational skills with the ability to plan, prioritise, and deliver., • Ability to build rapport and work effectively with stakeholders at all levels., • Willingness to travel across the UK and attend evening/weekend events. Desirable: • Educated to degree level and/or completed higher education/apprenticeship., • Experience with membership recruitment and retention campaigns., • Familiarity with Content Management Systems, DotDigital, or design tools (InDesign, Canva, Photoshop)., • Understanding of professional registrations To Apply Please send your CV to be considered for this Membership Development Executive position. Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard back within 10 working days, please assume your application has not been successful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of expertise delivering tailored permanent, temporary, interim, and executive search solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

OVER VIEW Nirvana Brands is a distributor and Manufacturer of latent brands by leading international fragrance companies. Currently we work with the following brands: GUY LAROCHE, PALOMA PICASSO, ROLLING STONES, SARAH JESSICA PARKER, LAURA ASHLEY, ANTONIO BANDERAS AND SHAKIRA. JOB PURPOSE As part of the Operations team, reporting to the Head of Operations you'll have the responsibility of implementing production planning activities for intermediates and finished goods, ensuring that efficient production plans are created, maintaining agreed stock levels. You will be actively involved in sourcing decisions for product and components. KEY DUTIES AND RESPONSIBILITIES • Working with 3rd Party Manufacturers, create a production plan that is executable and follows productivity and service targets, ensuring that Supply Chain, inventory and obsolescence metrics meet company targets., • Analyse production requirements and production capacity to ensure customer response times and product availability are met., • Track and review customer orders from production through to delivery., • Build relationships with strategic partners and teams such as Customer service, 3rd party manufacturer, Quality, and logistics including warehousing and transport., • Resolve or escalate supply issues by working with team members. Manage exceptions., • Share best practices and ideas with your team; involve teams to achieve the most efficient ways of working., • Help develop training programs, manuals, and methods of implementation to assure stable and best-practice execution of end-to-end planning., • Be responsible for Global Forecast ensuring market & customer forecasts meet the aligned Sales targets, • Lead the Sales & Operations planning process REQUIREMENTS • Bachelor’s degree in supply chain, Operations Management, Business Administration or equivalent., • 2-3 years’ experience in supply planning role.Knowledge of Production Planning, Inventory Management, Capacity Analysis, Demand, Supply, and Supply Chain best practices., • SAP or equivalent ERP Expertise, • Experience in the Beauty industry is a plus, as is;, • Knowledge of or experience in product and packaging development, • 6 sigma / lean Yellow or Green Belt preferred., • Knowledge of or experience in Procurement practices.

Founded in 1998 at Soho House, Cowshed has grown into a globally loved brand, bringing a playful yet purposeful approach to wellness and beauty. We’re known for our natural products, unapologetic personality, and strong brand community. As we enter our next phase of growth, digital will be at the heart of how we scale, connect, and deliver. The Opportunity We’re hiring a commercially minded General Manager to lead and scale Cowshed’s online direct-to-consumer (D2C) business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens brand connection. You’ll thrive in a fast-paced environment where creativity meets performance and work closely with the CEO as a key voice at the table. We’re looking for someone with deep D2C expertise and a strong understanding of how to build and optimise a modern digital experience. You’ll be equally comfortable shaping strategy at a senior level and getting hands-on when required. This is a role for someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You’ll have strategic and operational control across: • Cowshed.com (UK + US), powered by Shopify Plus, • CRM (Klaviyo; ~200K contacts), • Amazon (UK + US stores), • trade.cowshed.com, our wholesale self-service platform for independent B2B customers, • Community/influencer marketing strategy development, • Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a full-stack digital growth mandate. You’ll build the team, reshape the tech stack, drive performance, and partner directly with the CEO. If you're excited about scaling a lean, performance-led, tech-enabled beauty business, you’ll be in your element here. What You’ll Do Commercial Leadership • Develop the end-to-end digital strategy for Cowshed, aligned to brand and commercial objectives., • Own and scale the full online D2C P&L, driving topline growth and bottom-line contribution., • Deliver an integrated strategy across acquisition, conversion, retention, and repeat., • Lead digital performance marketing across all paid and owned channels, optimising spend and ROAS., • Optimise Cowshed.com and Amazon for growth in both the UK and US markets., • Expand the performance of trade.cowshed.com with independent B2B customers., • Partner closely with brand and creative teams to bring Cowshed’s brand to life digitally across web, social, and CRM. Team Building • Build and lead a high-performing D2C team - hiring, structuring, and coaching as needed., • Decide when to outsource vs. in-house, and reset agency partnerships as required., • Work collaboratively across the business to embed digital thinking in brand, product, marketing, and commercial plans., • Play an active leadership role in the Cowshed team, contributing to wider business strategy and decision-making., • Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution • Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed., • Use AI to scale content creation (video, static, UGC-style) across channels., • Champion technology as a competitive advantage in a traditionally analogue industry. Customer Experience & CRM • Own the digital customer journey across all touchpoints, optimising acquisition, retention, and LTV., • Lead CRM strategy and execution (Klaviyo), personalising and segmenting at scale., • Foster a test-and-learn culture around customer engagement and conversion. Data & Performance • Build the analytics backbone needed to drive decisions and growth., • Own key KPIs including ROAS, CAC, LTV, conversion rate, and retention., • Report regularly to the CEO on growth, risks, and opportunities. What We’re Looking For • Proven track record scaling a D2C business from ~£1–5m revenue toward £10m+., • Deep experience across performance marketing, e-commerce, and CRM., • Strategic and hands-on—you can zoom out and build systems, or dive in and write copy., • Digital-native operator—ideally from startup or scale-up backgrounds, not big corporate., • AI-literate and eager to deploy automation across the stack., • Comfortable owning a P&L and accountable for commercial outcomes., • Experience in beauty, wellness, lifestyle, or luxury is a bonus—but not required., • Skilled at building and leading inclusive, high-performing teams., • Strong leadership presence; ready to operate as a key member of the senior team. About You We’re not looking for corporate lifers. We’re looking for doers who’ve built and scaled scrappy, digital-first businesses. If you thrive on speed, autonomy, and real commercial impact - this is your shot. Why Join Us • Full ownership of D2C strategy, P&L, and team., • Work directly with an entrepreneurial CEO and leadership team., • Help scale an iconic brand and shape its next chapter., • Be part of a dynamic, purpose-driven culture with global ambition. We Love AMAZING People We also love to reward our teams for their hard work and after all there would be no amazing products or brands without them! Our office has always got something going on whether that’s puppy yoga, massages, bingo nights or a bake off to bring our teams together. Here is a snapshot of some of the other fantastic benefits we offer; • Unlimited Holiday, • Flexible Working, • Private Medical Insurance, • Team Events & Socials, • Wellbeing Programme, • Free Breakfasts, • Volunteering Day, • Annual Discretionary Bonus, • Amazing Product Discounts *Location: Based in London at our Tottenham Court Road HQ. Hybrid working with a minimum of 2 days per week in-office. Reporting to: CEO

About us Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, Nails & Legs. At the heart of the business is Margaret herself who as our founder has guided the business and infused her own philosophy and beliefs into all our products and treatments. She alone has put feet and hands where they belong – at the forefront of the beauty industry. Margaret was awarded an OBE in the 2023 New Year’s Honours List in recognition of her services to Business and Podiatry, her entrepreneurial ability and for creating a brand-new wellness category within beauty for the care of Feet, Hands and Legs. Job Purpose To oversee the daily operations of the clinic, assisting and supporting the clinic manager and/or Head of Clinics, managing staff performance, assisting in driving sales growth through diary management, and ensuring a consistently exceptional client experience in line with Margaret Dabbs London’s brand standards. Key Responsibilities Clinic Operations & Customer Service • Oversee day-to-day clinic operations to ensure seamless service delivery and operational efficiency., • Maintain high standards of customer service and clinic presentation, promoting best practices across the team and providing feedback to line managers, • Overview and report to line manager that all treatments are delivered in accordance with Margaret Dabbs London’s treatment protocols., • Assist the Head of Clinics and/ or Head of Sales in providing operational support and cover during staff shortages due to sickness or holiday., • Report, escalate, and follow up on any clinic-related issues, ensuring resolution and maintenance of high standards. Client Engagement & Sales • Deliver a premium client experience across all communication channels, including face-to-face, phone, and email., • Promote awareness and uptake of the signature Medical Pedicure and additional services, maximizing appointment value., • Experienced in CRM and using booking systems effectively (experience with Zenoti is advantageous)., • Manage clinic diaries to maximize service capacity with multiple services per booking to maximize the utilization rate across clinic, • Monitor feedback internally and act upon client feedback to continuously improve clinic operations and service quality., • Take ownership of client complaints at the clinic level; report to line management ensuring timely and professional resolution in line with the complaint procedure., • Assist in providing 1:1 feedback to team members on Phone Handling Performance and overall performance when outlined by Head of Clinics and/or Head of Sales, • Attend weekly sales meetings if requested by Head of Sales/ Head of Clinics to review trends, address challenges, and align sales goals and targets. Staff Leadership & Development • Lead, support and develop both new and existing team members to build a high-performing, motivated clinic team., • Carry out return-to-work interviews following staff absence to ensure well-being, support reintegration, and manage attendance effectively., • Carry out post-probationary review meetings to assess performance, provide feedback, and outline development plans or next steps., • In alignment with the Head of Clinics and Head of Sales- Conduct monthly 1:1 performance review to evaluate reception and beauty staff, identify development needs, and individual skill sets ensuring these are utilized in our service offerings., • Assist in Ensuring the team is confident in advising clients on the most appropriate services and products for their needs., • Collaborate with the Head of Clinics and Head of Podiatry to share operational insights and identify areas for improvement., • Ensure clinic staff operate in full compliance with company policies and procedures., • Follow the companies’ policies and procedures as per the Employee Handbook in managing sickness, lateness, escalating staffing or HR-related issues to the appropriate department as required., • Enforce team KPIs set by Head of Clinics and/or Head of Sales, ensuring performance targets are met or exceeded., • Assist in Identifying staffing gaps and recruitment needs to maintain adequate resource levels and feedback to line management., • In alignment with head of clinics and/or head of sales, manage staff Rota to ensure optimal coverage and maximize diary utilization. Stock & Financial Management • Assist in conducting daily stock checks and monthly audits to ensure inventory accuracy., • Place stock orders for both retail and professional use, liaising with podiatry staff regarding consumable requirements., • Perform daily cashing-up procedures and submit revenue reports alongside detailed end-of-day handovers. The ideal candidate will demonstrate: • 2+ years’ experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness environment, • Proven ability to lead, motivate, and manage teams to achieve operational goals and maintain exceptional service standards, • Excellent client engagement and sales acumen, with a strong track record in driving revenue through service and retail performance, • Exceptional communication and interpersonal skills, able to liaise confidently with clients, team members, and senior management, • Strong time management and organizational skills, with the ability to oversee complex diaries, manage scheduling conflicts, and optimize staff resources, • Keen attention to detail and a results-oriented mindset, constantly seeking improvement in both client experience and operational performance, • A confident and empathetic people leader, capable of handling staff issues and ongoing training, • A proactive, adaptable, and quick learner with a commitment to continuous professional development and career progression within the company, • Strong IT and systems literacy, including appointment booking systems, Microsoft Outlook, Word, and basic reporting tools Our offer • 12.5% commission on retail product sales, • 5% commission on all block treatment bookings (excluding Laser), • 28 days holiday (including bank holidays), increasing by 1 day every 2 years of service, • Company pension scheme, • Employee referral bonus (up to £500), • 35% staff discount on all products, • Two annual staff shopping days with 50% discount, • Paid day off for your birthday, • Gifts for new product launches, • Regular social events (e.g. Christmas party, annual fish & chips evening), • One free treatment voucher, every 6 months for family and friends, • Professional development and training opportunities, • Career progression and internal transfer opportunities Schedule: • 40-hour week – 5 days per week, • Full-time position available including at least one day of the weekend. Experience: • Salon or Retail environment: 2+ year (Preferred) Licence: • NVQ Level 2 Beauty Therapy (Preferred) Work remotely: • N/A Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law.

The Opportunity: We’re looking for an exceptional General Manager to lead the opening of our brand-new, high-profile rooftop bar in the heart of London, boasting spectacular skyline views. This flagship venue, accommodating up to 650 guests, will be one of London's standout openings this year. This is a unique opportunity for a passionate and commercially-minded hospitality leader to make their mark, with potential for growth as we continue to expand our portfolio across London. What You'll Do: Operations & Leadership: • Launch and oversee daily operations, ensuring smooth, efficient, and profitable service., • Manage venue logistics including staffing, scheduling, inventory, and compliance., • Uphold rigorous standards for licensing, health, safety, and hygiene. Team Management & Culture: • Build, train, and motivate a large, high-performing team, fostering a culture of excellence., • Lead by example, promoting an inclusive, supportive, and energised work environment. Guest Experience: • Champion unparalleled customer service to establish and enhance the venue’s reputation., • Proactively seek opportunities to exceed guest expectations, driving repeat visits and growing bookings., • Actively engage with guests, addressing feedback promptly and effectively. Financial Performance: • Manage budgets and control costs meticulously without compromising quality or guest experience., • Drive strategic revenue growth through data-driven insights and proactive decision-making., • Regularly analyse sales performance, adjusting strategies to maximise profitability. What We're Looking For: • Minimum of 4 years' management experience in a busy, high-volume hospitality venue, ideally within London's vibrant nightlife scene., • Proven track record of delivering financial results, operational excellence, and superior guest experiences., • Exceptional leadership skills, capable of inspiring and guiding a diverse team., • Strong business acumen with robust financial management and analytical skills., • In-depth knowledge of UK licensing laws and compliance standards (personal licence desirable)., • Excellent communication, interpersonal skills, and proven ability to solve problems calmly and effectively under pressure., • Highly organised, adaptable, and proficient with hospitality technologies including reservation and booking systems (experience with Collins preferred)., • Flexible approach with availability to work evenings, weekends, and holidays. Why Join Us: • Competitive salary package, • Career progression opportunities within a small but expanding hospitality group, • The chance to lead a landmark project in London’s competitive hospitality market., • A supportive company culture focused on development and rewarding excellence. If you're ready to lead an extraordinary venue, drive outstanding performance, and grow with us, we would love to hear from you!

Job Title: Product Manager Location: London (Hybrid Working Available) Overview: An exciting opportunity has arisen for an experienced and proactive Product Manager to join a fast-paced, innovation-led global organisation. This role is ideal for someone who thrives in cross-functional environments and is ready to take full ownership of the product lifecycle—from discovery through to delivery and continuous optimisation. While prior experience in the travel industry would be beneficial, it is not essential. What matters most is your ability to manage products end-to-end, engage stakeholders effectively, and drive results through collaboration and customer-centric thinking. Key Responsibilities: End-to-End Product Ownership • Lead the entire product lifecycle—from ideation and requirement gathering to launch and iterative improvement., • Collaborate with cross-functional teams including engineering, operations, commercial, and design to deliver high-impact solutions., • Ensure features and products are aligned with user needs, business goals, and market trends. Roadmap & Delivery Management • Develop and maintain product roadmaps that reflect strategic priorities., • Coordinate development timelines, release planning, testing, and communication across teams., • Manage the go-to-market process, ensuring effective rollout and adoption. Vendor & Stakeholder Engagement • Manage relationships with external technology providers and service vendors., • Align third-party roadmaps with internal product objectives and ensure delivery meets agreed standards., • Facilitate regular service reviews and escalate risks or issues where necessary. Market Awareness & Competitive Insight • Conduct ongoing market and competitor research to identify product gaps and innovation opportunities., • Bring industry insight into product planning discussions and decision-making. Communication & Collaboration • Act as a product advocate across the business, clearly articulating value propositions, roadmaps, and updates., • Lead product demos, internal training, and knowledge-sharing initiatives., • Work within an agile and collaborative environment to maintain momentum on key deliverables. Ideal Candidate Profile: • Proven experience (ideally 3+ years) in a Product Manager role within a technology-led environment., • A background in or exposure to travel-related products (rail, car hire, etc.) is a bonus, but not essential., • Strong understanding of systems integration and workflows, particularly with third-party platforms., • Comfortable translating complex user needs into clear product requirements., • Skilled in stakeholder management and cross-functional collaboration., • Organised, detail-oriented, and able to manage multiple workstreams simultaneously., • Confident communicator with experience in leading presentations and workshops., • Agile mindset with a drive for continuous improvement and innovation. Why Join? This is a chance to be part of a forward-thinking organisation where your input will directly influence the product direction and customer experience. You’ll work in a collaborative, supportive team environment with plenty of room to grow and shape your career in product management. Send your CV now for consideration. Interviews to be held as early as next week

Product Manager / Senior Product Manager - Cards Domain: Cards (financial services - cards issuance for business) Location: London / Hybrid (in office minimum 3 days a week) Term: Permanent / Full-time Reports to: CPO (Chief Product Officer) About us B4B Payments is part of the Banking Circle Group, a 1,000+ person ecosystem owned by the EQT investment organisation, which also includes Banking Circle (global payments, accounts, liquidity, and FX for financial institutions and regulated businesses), and YOULEND (revenue-based financing). B4B Payments is a fast-growing BaaS (Banking-as-a-Service) and embedded payment services provider offering card issuing and BIN sponsorship, and accounts, payments and FX to businesses, with the tools, APIs and infrastructure to allow clients and partners to build cutting-edge financial services. The B4B Payments leadership team has extensive payments experience, and is committed to driving continued growth and scale as we expand internationally, with a presence in the UK, Europe and US. We operate as an independent affiliate of Banking Circle, and while we are separate companies, we work closely together to deliver a market-competitive, and continually evolving product offering that augments established EMI licensed cards capabilities from B4B Payments with world-class payments, accounts and FX capabilities from Banking Circle. We are a global and diverse team, with our headquarters in London (UK), and offices in Newcastle (UK), Vilnius (Lithuania) and Boston (US). About the role You will drive outcome-focused product strategies that support cards volume growth, and deliver great E2E cards user experiences. You will be based out of our London office, working closely with product, engineering, sales and other team members, and external partners (e.g. Thredd, Mastercard, Visa). You’ll be the single‑threaded owner for cards, responsible for the E2E cards offerings across the UK, EU and the US. You will be responsible for the cards product roadmap, vision and strategy, translating requirements into delivery, and optimising our cards capabilities for scale across the platform and multiple user journeys and touchpoints. We are looking for someone who is a proactive self-starter, can operate independently with degrees of ambiguity, and is ready to roll up their sleeves and get things done. Curiosity, a drive to learn, and problem-solving ability will be critical in the role. Being able to move up and down levels of abstraction from high level client needs to detailed engineering requirements will be important. You will need to be comfortable or curious with using AI tooling to accelerate research, ideation, and prototyping. In the role you will: • Own cards outcomes and the cards roadmap - own vision and cards outcomes that enable growth and optimised user experiences, incorporating client feedback and insight, market trends, company goals, and scale aspirations. Understand and optimise E2E user journeys, and UI and API delivery channels., • Drive prioritised development and delivery - prioritise and sequence build and execution based on client needs, business impact, regulatory and scheme requirements, and technical tradeoffs. Manage the product lifecycle, from PRDs through to launch, with a focus on iterative shipping. Write epics, user stories and acceptance criteria; align sprint goals with external deadlines., • Engage clients and partners and feedback loops - run discovery sessions and feedback loops to understand client needs and for greater client empathy; validate that solutions address client needs and scale across use cases and geographies., • Measure and optimise - define and track metrics like time to activation / time to transaction rates, fraud reduction, and user retention, and use data to iterate and ultimately drive improved client satisfaction / NPS and meaningful volume growth., • Manage stakeholders and alignment - align engineering and other internal team members and stakeholders through working sessions, steering and prioritisation sessions, and planning activities., • Leverage AI to accelerate product development - utilise AI / LLM tools such as Claude, Gemini, ChatGPT, Lovable, Cursor, etc., for research and discovery, user feedback and support ticket analysis, rapid prototyping, and technical design and validation., • Leverage AI to improve product experiences where appropriate - utilise AI / LLM capabilities across the E2E product experience and journeys, e.g. workflow automation, conversational reporting, streamlined customer support, spend controls and analytics, etc. What you will need: • 3-5+ years in a Product role, or high‑performing Business Analyst / Project Manager roles with a product thinking mindset, delivering cards issuing or processing solutions - ideally in a fintech, tech company, financial services company, or bank (cards experience preferred but not essential), • Cards domain knowledge or experience in the financial services industry, e.g. cards issuance lifecycles; card and BIN types and use cases including prepaid, debit, payouts and expenses; JIT funding and dynamic spend/velocity controls; tokenisation and wallets; 3DS2/SCA; PCI; regionalisation; issuing experience within an EMI context; BIN sponsorship/management; card manufacturing/fulfilment knowledge (preferred but not essential), • Experience building tech products at the heart of the action - working directly with engineers, talking to clients, engaging with internal stakeholders and external third parties, and progressing requirements through the end-to-end development lifecycle, • Experience working and building with API-first solutions, and familiarity with API concepts (cloud concepts are a nice to have but not essential), • Experience working in an agile / scrum environment and continuously reviewing client and business needs, opportunities, priorities, milestones and deliverables, and compliance and operational risks, • Experience with client-centric development and the ability to empathise with clients and users to deliver world-class user experiences and usability (UX/visual design skills are a nice to have but not essential), • Experience with written culture for PRDs / product one pagers, vision and strategy docs, internal and external communications, and product documentation and other artefacts, • Experience with AI solutions and the ability to research and prototype with AI / LLM tools such as Claude, Gemini, ChatGPT, Lovable, Cursor, etc., • English fluency is required for both speaking and writing, • Excellent communication and stakeholder management skills, and the ability to understand and concisely explain complex concepts, • Strong organisational and problem-solving skills, and high self-motivation and the ability to manage your own time effectively The interview process: • Recruiter call, • Initial call with one of our Product team members, • Skills and domain assessment call with the CPO and CTO, • Cultural fit assessment with a Product team member and engineering tech lead What we offer: • 25 days annual leave, • Annual wellness day off, • Access to one-to-one confidential counselling sessions through our Employee Assistance Programme, • Access to retail & other discounts, • Vitality health care plan, • Learning & development support, • Ride-to-work scheme, • Employee assistance programme, • Regular socials and relaxed working environment Make a difference: We are always on the lookout for talented individuals to help take us further - it’s important to us to hire the right people for roles that work for both us and the individual. • Equality: We strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work., • Teamwork: The strength of our team does not only lie in our combined experience and expertise but our ability to trust each other, no matter what. We understand that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day., • Quality: We provide award-winning solutions and unsurpassed service that, together, deliver premium value to our clients., • Innovation: Redefining the standard of excellence is in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must continuously improve and evolve with the changing needs of society., • Trust: We strive to act in a manner that builds trust with our team, clients, business partners, and other stakeholders. We firmly believe that actions speak louder than words and transparency is key. Please note: We do not accept unsolicited CVs or applications from recruitment agencies for this role.

About us Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role We're looking for a dynamic and detail-driven professional to lead our Business Operations, ensuring our stores and Central Support Office (CSO) run smoothly, safely, and in full compliance with Health & Safety and maintenance regulations. In this pivotal role, you'll be the go-to communicator, keeping our stores informed and supported by managing enquiries with speed and precision. You'll also take the reins on budgeting, driving cost-effective strategies across retail and CSO. 1 Year Maternity Cover Key Responsibilities: • Maintain store and office operations, ensuring compliance with Health & Safety and sustainability standards., • Manage business communications, ensuring clarity and consistency across teams., • Lead budgeting and cost control for retail and office operations, including supplier management and tenders., • Coordinate store openings, seasonal showcases, and in-store initiatives., • Oversee CSO facilities, maintenance, and utilities, ensuring a safe and functional workspace., • Support and coach the Business Operations Coordinator, fostering growth and performance., • Collaborate with internal teams and external partners to deliver operational excellence. About you • Background in retail essential, • Customer service experience desired, • Demonstrate an ability to lead, motivate, train, and develop a team through active management, • Strong communication skills both externally and at all levels in the Company, both written and verbal, • Good negotiation skills, • Expense control and budget awareness, • Competent in Microsoft Office & Outlook, • Enthusiastic, self-confident, and self-motivated, • Grasps detail and accuracy and are analytical to a high level, • Successfully able to handle multiple demands and competing priorities, • High standards, strong self-management About the perks • Blended working – spreading your time across our office and remote working, • Brand new sustainable office in bustling West London (near Westfield), • Friendly and open culture with flat structures allowing plenty of opportunity for development., • Company growth and opportunity; Dune is opening new stores and channels and evolving all the time, • Open-minded company, welcoming thoughts and ideas to be shared, • Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK., • 60% employee discount on Dune products – what’s not to love!, • 25 days holiday (plus the bank holidays), • Cycle2work, • Company pension scheme, • Life assurance for all team members, • We look after our people, • 3.00 p.m. finish every pay day Friday!, • Team socials and drinks – we like to have fun!, • Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance., • Our own Wellbeing Allies – there to talk when you need them. What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: • Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can, • Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role

Key Responsibilities Leadership & Development • Provide effective leadership and motivation to the Guest Experience team, which includes up to 30 positions daily. Leading on recruitment, inductions, guest service training and ongoing personal development., • To proactive resolved any issues which may impact the overall experience across the attraction., • To be the point of contact relating to building/attraction knowledge and help with day-to-day operations and decision making., • Coordinate weekly management meetings with the venue team and create clear and concise forward-thinking objectives., • Responsible for departmental Payroll and HR responsibilities using our HR software, such as managing holiday, sickness & absenteeism, 1-2-1s, probationary reviews, and appraisals. Guest Experience • Develop guest service standards for the attraction and update and help to upskill all guest facing teams regularly in developing these standards., • Deliver excellent customer service skills, and ensure commercial opportunities are maximised., • Work collaboratively across all departments to share feedback and evaluate the operation on a regular basis, suggest improvement and action to resolve recurring issues., • To encourage guests comments and feedback across all touch points, coordinating and responding to feedback on site and online channels. Commercial Development • Support the venue management to deliver clear training plans, allowing staff to develop sales techniques in key commercial area of the attraction., • Ensure effective incentives and targets are in place to engage the team and harness positive financial results., • Develop knowledge of Ticketing and EPOS Systems to ensure the venue is operating in the most effective way to support the staff delivery. Duty Management • Act as Manager on Duty on a roto basis, taking day-to-day responsibility for all aspects of management, public and premises safety and security and all aspects of Health & Safety management., • Lead the decision making process on game / attraction management, using information from across departments to have full understanding for any cancellations., • Collate full and detailed reports for the reasons of cancellations, information the Senior Leadership team of the reasons for any game cancellations and share relevant reports., • To always act in the best interest of the Company when actioning any cancellations. Health & Safety • Support the Operations Manager in compiling, updating and maintaining all Health & Safety, Fire and other Premises Management and Risk Management policies and procedures., • Be the point of contact and liaise with contractors to ensure site works are undertaken safely and within permitted hours., • Collate and circulate venue wide Health & Safety information and documentation. Key Performance Indicators • Effectiveness of line management, staff morale and retention, • Effectiveness of internal relationships and communication, • Success of individual projects across the Guest Experience journey, • Accuracy, relevance and timeliness of regular reports, • Guest review comments and scores, • Achievement of income targets, • Maintaining budgets and staffing costs Knowledge, Skills & Experience Essential • Ability to lead teams with clarity, energy and purpose, • Proven track record of managing successful venue operations departments, • Excellent team leader who can work flexibly to meet business requirements, • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities, • Customer focused with excellent verbal communication skills, with the ability to work at al levels within the business and communicate confidently with the Senior Leadership Team, • Experience of opening and launching new F&B concepts, • Experience of creating, maintaining and overseeing F&B operational procedures, • Experience of managing F&B and retail suppliers, • Experience of managing EPOS systems, • Experience of forecasting and maintaining labour margins, • Experience with F&B cash up / finance procedures, • Result focused with the ability to take ownership of tasks Desirable • Valid UK Driving License, • Personal License Holder (if not we will arrange this), • First Aid Trained (if not we will arrange this), • Level 3 Food Hygiene Certified Who we are: The Path Entertainment Group is a leading force in location-based and live entertainment, dedicated to crafting world-class, immersive experiences powered by some of the world’s most iconic brands. Our debut attraction, Monopoly Lifesized, launched in London in 2021 and quickly became a global phenomenon, expanding to Riyadh, opening in a US Tour visiting Denver, Colorado in October 2024, and more recently Charlotte, North Carolina. In partnership with Lionsgate, SAW: The Escape Experience followed in 2022, bringing fans into the twisted world of Jigsaw. Most recently, The Paddington Bear™ Experience opened in May 2024, a landmark family attraction located in the heart of London, just steps from Big Ben. With expertise spanning producing, content development, venue management, design, marketing, and communications, The Path Entertainment Group brings together best-in-class creative and commercial talent under one roof. We are united by a shared ambition: to disrupt the entertainment space with dynamic, IP-driven experiences that captivate audiences worldwide. Our live stage production division, Showpath, continues to push the boundaries of theatrical storytelling. Current highlights include Monopoly Lifesized (US Tour), and Dungeons & Dragons: The Twenty-Sided Tavern, now playing Off-Broadway and set to transfer to the Sydney Opera House before embarking on a major U.S. tour in 2025. UK made – internationally focused, with major rollout planned for the US and other markets. Our key ingredient is play. We fuse competitive socialising concepts with theatricality and globally recognised brands in major city markets across the globe.

Job title HR Manager Type Full time (Office based) Salary (Depending on experience) WHO WE ARE Big Sky Studios, part of the OLG Group, is the UK’s leading full-service creative content campus, trusted by the world's leading brands and creative community to conceptualise, host, produce and deliver all aspects of their content and storytelling needs in a vibrant and dynamic environment. Renowned for customer service, Big Sky works closely with the fashion, beauty, entertainment, automotive and F&B industries offering a unique range of premium facilities, services and expertise to enable and create 360 content. This ranges from advertising campaigns, elevated ecommerce, social, gaming, editorial, film, TV and theatre production, alongside in person and virtual activations such as events, experiences and exhibitions. Based in central London, Big Sky comprises 15 studios and stages, spanning 75,000 sq ft over 5 different sites offering traditional white coves, green screens, blank canvases, virtual production suites with green screen and LED walls alongside a unique rooftop studio with undisturbed London Skyline views. To enable our spaces, we offer in-house services of lighting, digital, catering, set-build and post production, alongside a full service ecom and social content agency. ROLE OVERVIEW The HR Advisor role is a standalone position responsible for delivering comprehensive HR support across the organisation. While operating independently, the role is supported by a dedicated HR consultancy firm and team of employment lawyers to provide additional expertise and guidance. This position plays a critical part in navigating the business through a period of exciting change and growth, offering a unique opportunity to make a meaningful impact on the company’s evolving culture and operational success. REPORTING The role will report to the Global Head of Operations. DIRECT REPORTS · HR Administrator · HR Generalist (L&D) KEY RESPONSIBILITIES • Support the business with all aspect of HR., • Ensuring that accurate employee data and records are kept., • Managing the monthly payroll accurately and on time, in collaboration with Finance., • Managing employee benefits programs, handling benefits queries and making improvement and changes as the business evolves., • Acting as the employee relations lead and ensuring employment law is followed accurately, • Leading employee relations matters by advising managers and supporting investigations and resolutions., • Proactively working with the Global Head of Operations to support to help define the culture of the business., • Assisting in the development, implementation, and consistent application of HR policies and procedures., • Partnering with managers to strengthen their understanding of HR policies and best practices., • Advising and supporting managers on performance management, absence management, and employee development., • Assisting with recruitment activities as needed, from job posting to candidate onboarding., • Serving as a primary HR point of contact for all employees, offering guidance and support., • Building and maintaining strong relationships with key stakeholders across the business., • Staying informed of current and upcoming HR legislation to ensure compliance and proactive planning., • Continuously reviewing, maintaining, and enhancing HR systems, practices, and processes to improve efficiency. PERSON SPECIFICATION * • At least 3 to 4 years in a HR Manager role, • With a level 7 CIPD, • Excellent understanding of UK employment law, • A healthy mix of commercial knowledge and people experience, • Hands on and flexible approach, • Able to utilise previous HR experience to suggest ideas for improvement, • Self-starter and able to work on own initiative but also to engage with the team as needed SKILLS • Excellent communication skills, written and oral, • Excellent attention to detail, • Proactive, positive attitude, • Strong team player As an equal opportunities employer, Big Sky is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

General Manager – Indoor Hospitality & Leisure Venue Location: Watford Salary: Up to £45,000 + Performance Bonus Are you an experienced operational leader with a passion for delivering outstanding guest experiences? We are seeking a dynamic General Manager to take full ownership of a high-energy, multi-faceted hospitality and leisure venue. This is an excellent opportunity to join a growing, ambitious business where you will have the freedom to lead, inspire and make a real impact on both people and performance. The Role As General Manager, you will be accountable for the overall success of the venue. You will oversee daily operations, ensure the highest standards of safety and service, and drive commercial performance while leading a motivated and high-performing team. Key responsibilities include: • Leading all day-to-day operations to ensure smooth, safe, and efficient running of the venue, • Recruiting, training, and developing a high-performing team across all departments, • Delivering exceptional guest satisfaction through attention to detail and proactive service, • Driving revenue, managing costs, and ensuring financial targets are achieved, • Overseeing compliance with health and safety requirements and operational standards, • Managing stock, staffing schedules, reporting, and on-site logistics, • Building strong local partnerships and representing the venue within the community, • Supporting initiatives to grow customer loyalty and repeat business About You • Proven management experience in a fast-paced, customer-focused environment (hospitality, leisure, attractions, or retail), • Skilled in leading, motivating, and developing teams, • Commercially astute with a strong track record of achieving financial results, • Excellent communication, leadership, and organisational skills, • Hands-on, solutions-focused, and passionate about creating memorable guest experiences, • Flexible and willing to work evenings and weekends What’s on Offer • A competitive salary of up to £45,000 per annum plus performance-related bonus, • Opportunities for professional development and career progression, • A key leadership role in a growing and dynamic sector, • A supportive, team-focused culture where your input is valued If you are ready to bring your energy, leadership, and expertise to a role where you can truly make a difference, we want to hear from you. Your recruiter for this role is Helen Horton, Account Director at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness & leisure recruitment agency, specialising in hundreds of fitness & leisure jobs in the UK like these. Helen is a fitness & leisure recruitment specialist for the whole sector and if keen to be considered please ‘apply now’.

Job Title: Business Operations Analyst (6-9 months project-based contract) Reports To: Head of Change Management and Projects Location: London Hybrid working (office and remote) About Us: We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes. Role Purpose: RED Global are currently implementing a new group-wide CRM solution and associated tools to support it’s ‘end to end’ operational processes (Lead to Cash). This is a new contract position which will join the project implementation team to ensure that processes, procedures, documentation and working practises are aligned and optimised as part of the adoption of the new system. The role holder will be responsible for working cross functionally within the wider organisation to ensure that stakeholder input is gathered and engagement is maintained throughout the project. The role holder will be required to quickly gain an understanding of the RED Global’s current operating model (and regional variations) at a detailed level. This will cover all front office and back-office functions and include any variations adopted in different markets or sectors. There will be a need to gain an informed understanding of the specific needs and issues which the CRM project is seeking to address and the expected benefits which support the business case for change. Key Responsibilities: • To identify improvement opportunities arising from the introduction of the new CRM system and associated tools/integrations for improvements to processes, cross functional working practices, documentation etc which support RED Global’s operations, • To document proposed changes and provide support materials to assist Project Board members to make decisions, • To consult with internal stakeholders (across all markets/sectors and business functions) seeking to understand specific challenges and cross functional needs when developing change proposals, • To provide weekly progress and status updates to the Project Board and escalate issues as needed, • To facilitate stakeholder ‘buy in’ and adoption once operational/business processes/working practice changes are agreed by the Project Board., • To document and manage required actions to take advantage of agreed changes so that RED Global can optimize efficiencies and quality for all business functions, operating units and ultimately our clients, candidates and workers., • To work closely with RED Global’s IT Team to ensure that the new CRM technical solution and integrations are fully aligned with new processes and working practices as required., • To work closely with the CRM Solution supplier’s Customer Success team during the ‘to be’ scoping and functionality configuration/development stage of the new system, • To support user testing activities including developing test scenario materials where processes, documentation and cross functional interaction is impacted, • To work closely with RED Global’s System Trainer to provide input to and support the creation of initial end user training materials, user guides, video tutorials etc from an operations/business process perspective, • To maintain a library of agreed operational/business process, working practice changes arising from the project, including updated operational/business process workflow documentation. Key Requirements: Essential • Proven operations/ business analysis experience in a professional services environment preferably recruitment, • Competency with Flow Charting tools preferably Visio or similar, • Good working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, etc.), • Ability to understand the practical implications of technical decisions and identify potential benefits and issues in relation to operational activities, • Ability to deploy excellent interpersonal skills effectively when proactively engaging with Stakeholders from different business areas who have competing priorities/needs, • Excellent communication skills., • Strong organisational skills and ability to manage multiple tasks simultaneously., • Flexible and proactive approach with a willingness to learn and adapt., • Problem-solving skills with the ability to propose changes which will accommodate competing and complex needs of different business functions whilst achieving the ‘best’ result for the whole organisation. Desirable: • Operational experience as a recruiter, account manager etc., • Understanding of information security and data privacy best practices., • Understanding of tools adopted within the recruitment industry which support business development, sales, marketing, search, delivery, compliance, pay/bill and finance What We Offer: • A collaborative, supportive working environment., • Hybrid working, • Competitive rates.

Customer Service Manager / London / £55,000 / Hybrid Working Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services. “We are looking for an experienced individual to lead in delivering exceptional experiences that enhance the organisation’s members satisfaction, loyalty and retention, while streamlining operations in the delivery of our 3-year strategy” Role and Responsibilities: • Provide leadership and mentorship to the support and retention team, fostering a culture of excellence, accountability and continuous learning., • Coach and mentor team members through one-to-ones, quality assurance, and tailored development plans to support professional growth., • Build a cohesive team dynamic by encouraging open communication, cross-functional collaboration, and shared accountability., • Demonstrate a hands-on, member-first approach to leadership by actively engaging in member interactions, handling escalations, and modelling the behaviours and attitudes expected of the team., • Set and monitor individual and team performance metrics aligned with organisational objectives. Essential Skills: • Experience in leading, coaching and mentoring diverse teams., • Proven experience in developing and executing customer service strategies that align with business objectives., • Proficiency in using customer service tools and technologies, such as CRM systems., • A minimum of 5 years’ experience in customer service or support roles, with a minimum of 3 years in a managerial or leadership position., • Proven track record in managing customer service teams, improving service delivery, and achieving KPIs. Package: • Basic Salary up to £55,000 + bonus, • Hybrid working (3 days in the office), • Excellent Pension up to Personal contribution of 5%, company contribution of 12%, • Healthcare, dental, cycle to work scheme and many more! Customer Service Manager / London / £55,000 / Hybrid Working

We are working with a leading international hotel group to help them find a Senior HR Manager to join their London-based corporate team. This is a fantastic opportunity for an experienced HR professional to influence people strategies across a prestigious portfolio of luxury properties throughout Europe and beyond. The Role • Lead and deliver cross-regional HR initiatives and global projects, • Partner closely with hotel HR teams and senior stakeholders to drive engagement, performance, and development, • Oversee compliance with employment legislation and internal HR standards across multiple markets, • Implement people programs that reinforce a high-performance, service-led culture across the organisation, • You'll act as a strategic HR business partner, helping shape the employee experience while supporting leadership teams in upholding the brand’s reputation for excellence. What We're Looking For • Proven HR management experience, ideally within a multinational or hospitality-related organisation, • Strong working knowledge of UK employment law, with an understanding of HR frameworks across Europe, • A collaborative and proactive approach, comfortable working across diverse cultures and regions, • Experience managing the full employee lifecycle and delivering HR projects at a senior level, • Passionate about people and building high-performing teams, • Background in hospitality, luxury retail, or customer service-led sectors, • CIPD Level 5 or equivalent professional qualification Benefits include: • Private medical insurance, • Daily meal allowance, • Enhanced family leave policies, • Life assurance, • Staff discounts across a portfolio of five-star properties, • Food & beverage and spa discounts, • Continuous learning and development opportunities If you're an experienced HR professional ready to make a global impact in the luxury hospitality space, we’d love to hear from you.

Head of Operations (Logistics) – D2C Luxury Goods 📍 Hybrid – 2–3 days/week in London 🗣 Fluent French required TalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations. This is a rare opportunity to join an international business at a pivotal point in its scale-up journey. Operating at the intersection of luxury interiors, e-commerce and craftsmanship, this brand has built a global presence with showrooms in major cities and a network of the world’s leading contemporary designers. Every piece is made-to-order and delivered to a discerning B2B and B2C client base. As Head of Operations, you’ll lead a growing team and take full ownership of global operations – designing and implementing processes that optimise the customer journey, ensure operational excellence, and enable scale without compromising on service quality. Key Responsibilities: • Lead and streamline global supply chain, logistics, and aftersales operations, • Build scalable systems for product, sample, order, and delivery management, • Oversee key vendor relationships across freight, warehousing, and production, • Champion data-led decision-making and collaborate on tech process automation, • Manage budgeting, compliance, performance monitoring, and team development, • Support international expansion while protecting cost and service standards Requirements: • Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce, • Strong supply chain, logistics, and customer experience background, • Fluent in French and English, with excellent cross-cultural communication skills, • Strategic thinker who can roll up their sleeves in a scale-up environment, • Experience building scalable, efficient global operations, • Comfortable in a hybrid setting (2–3 days per week in central London HQ) This is a confidential search. If you’re curious to learn more or would like to explore the opportunity, please get in touch directly for a conversation.

Associate Director – Commercial Property Management Central London Mixed-Use Portfolio Senior Leadership Opportunity An outstanding opportunity to lead the management of a high-profile, mixed-use portfolio in Central London. This senior role offers strategic oversight of premium commercial assets, combining operational excellence with client-facing leadership. Reporting to the Team Director, you’ll take full responsibility for the performance of a diverse portfolio, guiding a multidisciplinary team and mentoring junior surveyors. You’ll be the key point of contact for the client, trusted to deliver best-in-class property management and drive continuous improvement across all aspects of the estate. Key Responsibilities: • Lead and coordinate finance, facilities management, and specialist service teams (ESG, Procurement, Customer Experience, Data, Technology), • Ensure assets are safe, clean, secure, and maintained to the highest standards, • Deliver a modern, competitive occupier experience, • Monitor and optimise service charge performance, • Champion sustainability and carbon reduction initiatives, • Represent the business with professionalism and commercial insight Candidate Profile: • MRICS qualified with strong experience in commercial property management, • Proven leadership and people management skills, • Track record of managing multi-let assets and complex service charges, • Central London experience preferred, • Excellent communication and client relationship skills, • Ambitious, collaborative, and committed to being London-based four days per week This is a senior leadership role for someone ready to influence, deliver, and grow. If you’re looking to take the next step in your career and lead with impact, we’d welcome your application.

Join Reds10 – Where Quality and Innovation Meet At Reds10, we’re transforming the construction landscape with our forward-thinking off-site building solutions. We’re proud of the buildings we create—and even prouder of the people who make it happen. We're now looking for an Aftercare Response Manager to join our growing team and help ensure our modular spaces continue delivering excellence long after handover. About the Role As our Aftercare Response Manager, you’ll be the go-to person for resolving post-construction issues across our building projects. You'll manage and triage defects, coordinate with sub-contractors, maintain strong relationships with facilities management teams, and play a key role in continuous improvement efforts. Your work will directly protect Reds10’s reputation and help us deliver on our promise of quality and reliability. What You’ll Be Doing • Defect Management: Triage all reported issues, ensure they are logged accurately and coordinate with the operations team to get them resolved promptly., • Customer Relations: Act as the primary point of contact for facilities management teams, ensuring issues are communicated clearly and resolved efficiently., • Repairs Oversight: Work closely with sub-contractors and aftercare teams to manage maintenance and repair activities from start to finish., • Quality Assurance: Monitor the standard of completed works and escalate where necessary., • Process Improvement: Gather feedback, identify recurring issues, and contribute to lessons learned that shape future projects., • Emergency Response: Implement emergency plans when necessary to ensure swift action and minimal disruption., • Budget Awareness: Keep an eye on aftercare-related costs and alert the Aftercare Lead when support is needed to stay on budget., • Trend Analysis: Track and interpret data to spot trends and improve how we manage and resolve issues going forward. What We’re Looking For • Strong communication skills – you’ll be dealing with multiple teams and clients., • A natural problem solver who stays calm under pressure., • Solid technical understanding of construction systems and materials., • Previous experience in aftercare, maintenance, or a related role., • Strong customer service skills., • Good project and time management skills., • Ability to document and track issues with attention to detail., • Adaptable, resilient, and unshaken when things don’t go to plan., • Knowledge of construction regulations and safety standards. Why Reds10? We’re a fast-growing, forward-thinking company reshaping how buildings are delivered across the UK. We believe in investing in our people, fostering a collaborative and supportive environment, and constantly striving for better. If you thrive in a dynamic environment and take pride in ensuring things are done right, we’d love to hear from you.

Property Management Lead Location: West End Office Based Salary: £45,000-£55,000 + Discretionary Annual Bonus Start Date: ASAP Type: Full-Time, Permanent- Monday - Friday 9am - 6pm About Us Our client is a boutique property company focusing on development and management of luxury property. The company oversees a prestigious portfolio of residential properties in Prime Central London, including Knightsbridge, South Kensington, and Belgravia. They manage a portfolio of circa 35 units, offering a personalised and high-standard service to high-net-worth individuals (HNWI). The Role They are seeking a highly experienced and proactive Property Manager to lead the department; however this role does not include managing a team as you will be the sole Property Manager. Reporting directly to the CEO, this is a replacement role for someone ready to take full control of a premium residential portfolio, delivering day-to-day operational excellence and a responsive, client-focused approach. We are looking for a property manager that will care for this portfolio. This is a full-time, office-based position, but regular property visits are essential to the role and out-of-hours emergency response is required. Key Responsibilities • Oversee marketing of properties and instruct sub-agents, • Liaise with agents regarding offers and prospective tenants, • Review and assess tenant referencing, • Regularly inspecting properties to ensure they are presentable, • Manage all statutory requirements and safety compliance across properties and buildings, • Coordinate regular block cleaning and maintenance schedules, • Maintain tenant relationships and manage any issues that may arise, • Manage check-in and check-out processes with inventory clerks, • Organise and oversee end-of-tenancy works, • Deposit handling, • Ensure all legal property / tenant requirements and inspections are met, • Prepare and manage property budgets and financial reporting, • Oversee ongoing block and building management, • Minimum 7 years of experience in residential individual property management in central London, • Strong understanding of lettings and management processes including compliance, • Experience dealing directly with HNWIs in a high-expectation service environment, • Preferred: ARLA qualified (or working towards), • Attention to detail with a professional manner, • Excellent written and verbal communication, • Calm and efficient conflict resolution, • Impeccable attention to detail and organisational skills, • Competitive salary: £45,000-£55,000, • Annual discretionary bonus (based on company and individual performance), • 20 days holiday, increasing by 1 day for each year of service (up to 25 days), • Health insurance available

As the support partner to the Management team, you will play a key role in maximising sales and driving store profitability while ensuring full compliance with operational standards, policies, and procedures. You will champion exceptional customer experiences, consistently exceeding expectations through outstanding service. In this role, you will support all aspects of the stores operations and take full ownership of delivering results with precision, attention to detail, and a focus on excellence Your primary focuses will be to: Lead and guide the team to ensure customer service remains the top priority, setting benchmark standards for the luxury retail sector. Anticipate and respond to client needs, consistently exceeding expectations. Deliver engaging and confident brand storytelling to enhance client connection. Leverage support materials and identify commercial opportunities through marketing and promotions. Maintain expert, up-to-date knowledge of the full product range to provide informed and personalised service. Inspire and lead the sales team to exceed targets through coaching, performance management, and a positive, results-driven culture. Drive clienteling strategies to attract high-value clients, retain loyal customers, and maximise lifetime value through personalised service and relationship building. Oversee daily store operations with full key holder responsibilities, ensuring smooth workflows, compliance, and high operational standards in the absence of management. Optimise business performance by analysing sales trends, identifying growth opportunities, and implementing strategies to increase revenue and profitability. Maintain brand excellence through consistent visual merchandising, stock management, and exceptional service standards. Foster cross-functional collaboration with other locations and support teams to align on business goals and operational improvements. Ensure compliance with all health, safety, and security procedures while promoting a safe and professional workplace. Contribute to special projects and business initiatives to support long-term strategic objectives.

Mode Search is proud to be partnering with a Luxury Fashion Brand to support them in hiring a Customer Operations Supervisor A prestigious global luxury fashion house is seeking a Customer Operations Supervisor to join its London headquarters. This is an exciting opportunity to support and lead a team in a fast-paced, international customer service function at the heart of a renowned brand celebrated for creativity, craftsmanship, and innovation. The role: • Coordinate customer service operations and support cross-functional teams across Sales, Logistics, Planning, and Finance, • Ensure timely, accurate order flow from sales campaign through to product delivery, • Lead and support a small team, driving operational excellence and smooth execution, • Act as a key liaison between customers and internal departments, ensuring outstanding service standards, • Contribute directly to revenue targets by managing seasonal reassortments and timely allocations, • Gather and share customer insights to support business growth and market trends Requirements: • Minimum 5 years’ experience in a customer-facing operations or service coordination role, ideally within luxury or fashion, • Fluency in Italian and English (additional languages a plus), • Proficient in MS Office, SAP, AS400, and data/reporting tools, • Proactive, collaborative, and solutions-focused mindset, • Excellent communication and interpersonal skills, • Strong leadership qualities with proven team coordination experience This is a fantastic role for someone who thrives in a collaborative, high-end fashion environment and wants to help deliver best-in-class service experiences. Location: Central London (hybrid) 4 days in the office, 1 day from home To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted. We look forward to hearing from you!

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Employment: Fixed Term Contract for 12 Months (on HCL Payroll) Work at the office location in London for 2 days a week Who we are? HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: • Conducting and facilitating design thinking workshops, • User research & user testing when required, • Define and develop user flows, journey maps, • Define and develop service design blueprints, • Information and data flows that interact with users, • Work with UX, UI and technical development teams to develop the experience, • Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You will work closely with product owners and the business to gain in-depth understanding of user needs, identifying common touchpoints, removing pain-points and reducing friction. Focuses on developing a coherent service that accommodates all personas across a user spectrum. Eliminating complexities and crafting simplified solutions through research and designing data driven experiences. Identify the appropriate communication and user engagement method depending on different stages of the service lifecycle. i.e., rapid prototyping You will present solutions to stakeholders to help create a deep understanding of the user and process within the business and help create and embed a culture of user-centric design. End-to-end experience of all aspects of UX and Design from ideation and concept creation to development ready designs. Experienced working in Agile environments, feeding design input into the development process within sprints. Ideally, with a proven track-record of implementing UX process within Agile environments with quick and iterative methods. Work closely with UX, User Interface designers, developers, business analysts, product owners, product managers and other team members who are as passionate about their work as you are, to ensure design solutions make a significant contribution to the delivery of the service. Communicating and disseminating UX solutions, tradeoff rationales, and documenting outputs in engaging ways. Forms confident and productive relationships with types of stakeholders. An ability to build rapport and value with product owners and the business through communication and engagement is a must. You practice self-awareness and strive to be your best self while finding common ground and building rapport with client and peers. What experience and skills do we need from a Senior User Experience Designer? Essential: • Financial Services experience ideally working on big data programs, • A self-starter that can work autonomously and ability to lead by example, with authority and conviction, and ability to work seamlessly and collaboratively with senior project team and product owners, • Experience of managing/leading Service Design & UX work streams, with a strong ability to communicate, connect the dots across the teams and articulate reasons behind any suggestions you make across the program, • Drive service design, design governance across the program, set standards for user needs through research and challenge and shape the program user experience principles using a range of user-based testing methodologies, • Possess experience/knowledge of a range of UX and design methods and deliverables (e.g. Wire-framing/Prototyping, UX/UI Design)., • Strong interpersonal skills, and open to giving and receiving constructive feedback to learn and further develop yourself as a UX professional., • Have a natural aptitude for technology and innovation, with the ability to quickly learn new technologies and troubleshoot them independently., • Eager to identify, define and implement new interaction models and methodologies., • Understanding of Design Principles and Digital Service Standards and its application to internal products and services., • Ability to paper prototype, sketching within the ideation process to communicate fulfilment of business/user goals within a UI to initiate co-creation streams Desirable: • Excellent understanding of Data and the challenges a large company faces with data and user experience, • Degree-qualified or professional knowledge in a relevant area including psychology, cognitive science, computer science. What you must have in your armory! • 8+ years of experience in Digital Design, • Experience designing considered user interfaces for digital products and services, • Extensive knowledge of Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office, • Comfortable working within a fast paced, creative, and rapidly changing environment, • Ability to meet and exceed expectations under tight timelines, • Strong knowledge of UX methodologies is a must, • Run research-based workshop sessions, • Strong analytical and problem-solving skills, • Entrepreneurial attitude and vision, • Down to earth, team player

Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208). Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: • Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy., • 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions., • 4 local training centers dedicated to providing professional product technical training for our customers., • 2 local cooperative warehousing centers to ensure stable product supply. For further information, please visit us now at ___ We offer: • Highly competitive salary and benefits package, • Excellent career development opportunities, • International work environment, • Opportunities to collaborate and learn from top talents in the industry We look forward to candidates who: • Have a passion for the new energy industry and are enthusiastic about the charging pile industry, • Possess good communication skills and a spirit of teamwork, • Demonstrate a sense of responsibility and proactiveness, • Candidates with relevant work experience are preferred By joining us, you will: • Participate in the rapid development of the European new energy market, • Contribute to the cause of green environmental protection, • Collaborate with outstanding talents from around the world, • Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will possess solid knowledge of charging infrastructure, AC/DC chargers, remote monitoring systems, and service contract management. Key Responsibilities Service Quality & Process Optimization • Collaborate with the technical support team to drive continuous improvement in service delivery quality., • Provide professional insights into AC/DC charging technologies, including fault diagnosis and issue analysis., • Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows., • Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes., • Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction., • Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery., • Responsible for the selection, onboarding, and management of service partners, ensuring their competence and competitiveness., • Establish and monitor performance KPIs for service partners, driving ongoing improvement in service quality., • Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement., • Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals., • Coordinate with remote monitoring teams to enhance proactive alerting and issue response mechanisms., • Support the application and advancement of remote diagnostics and predictive maintenance capabilities. Qualifications & Requirements Education & Experience • Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, or a related technical discipline., • 5+ years of service management experience, preferably in EV charging, power electronics, or electrical infrastructure sectors., • Solid understanding of AC/DC charging technologies, power electronics, and EVSE protocols (e.g., OCPP, ISO 15118, etc.)., • Familiarity with common EV charger fault types and resolution processes., • Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies., • Strong problem-solving skills with a customer-focused mindset., • Excellent cross-functional collaboration and communication skills., • Ability to work independently and continuously drive service process improvements., • Prior experience in EV charging industry or related power infrastructure sectors., • Certifications in power electronics, electrical engineering, or maintenance management are a plus., • Experience working with international customers or cross-regional service teams is an advantage. Location: London, UK Start date: As soon as possible Working hours: Full-time Apply now and join Autel Energy to create a green future together! Contact: Apply directly on LinkedIn or send your resume to . Please mention the position that you are applying for in the subject. Best of luck with your job application! Autel 欧洲新能源业务蓬勃发展，现诚挚邀请优秀人才加入我们的团队，共创绿色未来！ 关于Autel Energy: Autel Intelligence 成立于2004年，在全球共有超过2000名员工，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务，是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。 Autel 欧洲新能源业务于2021年启动，致力于为各种场景提供全系列AC和DC充电桩产品和解决方案。经过三年高速发展，Autel 新能源已成为欧洲领先的充电桩产品解决方案提供商，旗下的 AC 和 DC 系列产品凭借过硬的品质和优质的本地化服务，深受欧洲能源公司、CPO 和经销商的青睐。 我们在欧洲拥有: • 超过120名员工，积极研究和开发电动汽车充电解决方案，旨在探索更好的人、车、技术和新能源的可持续发展；, • 7个实体子公司分布在英国、法国、德国、荷兰、意大利、西班牙和瑞典，提供当地服务和支持，紧密与客户合作，了解其需求并提供定制化解决方案。, • 4个欧洲本地培训中心，致力于为客户提供专业的产品技术培训；, • 2个本地合作仓储中心确保产品稳定供应； 欲了解更多信息，请立即访问我们的网站：___ 我们提供: 极具竞争力的薪酬和福利待遇； 良好的职业发展机会； 国际化的工作环境； 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业，对充电桩行业充满热情； 具备良好的沟通能力和团队合作精神； 富有责任感和主动性； 拥有相关工作经验者优先。 加入我们，您将: 参与欧洲新能源市场的快速发展； 为绿色环保事业贡献力量； 与来自世界各地的优秀人才携手共进； 实现您的职业梦想。 岗位职责： 服务质量与流程优化 • 与技术支持团队协作，持续提升服务交付质量。, • 提供有关AC/DC充电技术的专业见解，包括故障诊断与问题分析。, • 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。, • 支持预防性维护、故障排除和备件管理流程的开发与优化。, • 监督并推动服务等级协议（SLA）的执行，以提升响应速度与客户满意度。, • 与客户成功团队、销售团队及第三方服务商合作，确保服务一致性。, • 负责服务合作伙伴的选择、培训及管理，确保其能力与竞争力。, • 建立并监控服务合作伙伴的绩效KPI，推动服务质量持续改进。, • 监控关键服务绩效指标（KPI），推动以数据为基础的持续优化。, • 参与客户会议，负责传达与汇报服务KPI，并提出改善建议。, • 与远程监控团队协调，增强主动警报与问题响应机制。, • 支持远程诊断与预测性维护技术的应用与发展。 任职要求： 教育与经验 • 电气工程、机械工程或相关技术学科本科及以上学历。, • 五年以上服务管理经验，优先考虑具备电动车充电、电力电子或电力基础设施行业背景者。, • 扎实掌握AC/DC充电技术、电力电子及EV充电协议（如OCPP、ISO 15118等）。, • 熟悉常见充电桩故障类型及解决流程。, • 了解远程监控系统、诊断工具与物联网（IoT）技术。, • 具备强大问题解决能力，客户导向思维。, • 优秀的跨职能协作与沟通能力。, • 能独立工作并持续推动服务流程改进。, • 有电动车充电或相关电力基础设施行业经验者优先。, • 持有电力电子、电气工程或维护管理相关认证者优先。, • 具备国际客户服务经验或跨区域团队协作经验者更佳。 入职地点：英国伦敦 入职时间：尽快 工作时间：全职 立即申请，加入 Autel 新能源，共创绿色未来！ 联系方式: 领英直投或者发送到简历到 （请记得在邮件题目中注明您申请的职位） 祝您求职顺利！

Job Description The purpose of this job is to support the Head of HR in providing a comprehensive, professional and customer focused HR service to all levels of staff, ensuring good HR practice across Keltbray. Duties & Responsibilities • Providing advice and assistance to management and staff on HR policies, procedures and legislation., • Lead and advise on employee relations issues (including disciplinary, grievance, absence, probations) through to an effective resolution., • Contribute to the development, implementation and monitoring of internal policies, guidelines and processes which provide an effective, consistent and timely delivery of the HR services., • Providing reliable and trusted employment law advice., • Reviewing and updating job descriptions., • Monitoring key HR analytics, such as turnover and retention rates for your stakeholder group., • Coordinating the performance review process for your stakeholder group., • Coordinate and manage the onboarding process for your stakeholder group providing an exquisite employee experience., • Dealing with various HR queries for your allocated stakeholder group. Acting as the point of contact for hiring managers, employees and other HR team members., • Implementing and coordinating change management programmes in your stakeholder group. Requirements Essential: Minimum of 3 Years HR experience CIPD Level 5 Qualified Excellent Microsoft skills including Word, Excel and Outlook Desirable: CIPD level 7, member of CIPD Diversity & Inclusion We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm. Keltbray welcomes everyone who shares our values, regardless of their age, belief, disability, ethnicity, gender identity, maternity status, marital status, pregnancy, religion, sex or sexual orientation.

Join us as a Head of Data Service Provider at Peregrine Resourcing. At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a Head of Data Service Provider to lead the strategic direction, performance, and evolution of our data services within the UK’s smart metering infrastructure. This is a critical leadership role responsible for ensuring that our data platforms, services, and integrations are secure, scalable, and aligned with national energy and digital transformation objectives. You will lead a team of data specialists, architects, and service managers, setting the tone for excellence in data governance, service reliability, and innovation. Your leadership will be instrumental in shaping the data strategy that underpins our smart metering ecosystem, ensuring it delivers trusted, high-quality data services to support operational, regulatory, and customer outcomes. Working across delivery, technology, commercial, operations, and regulatory functions, you will embed data services as a strategic enabler of decision-making and transformation. You will champion a data-first approach, ensuring our platforms and services are integrated, secure, and future-ready. You will also hold suppliers to account for delivering robust data service roadmaps that meet evolving business and customer needs. This role is pivotal in shaping the future of smart metering data services and ensuring our data capabilities operate as a strategic enabler of national energy objectives. Responsibilities: • Data Service Strategy and Leadership – Define and communicate the strategic vision for data services, ensuring alignment with organisational goals, industry trends, and regulatory obligations., • Team Leadership and Capability Development – Lead and develop a high-performing team of data service experts, fostering a culture of accountability, innovation, and continuous improvement., • End-to-End Data Service Ownership – Oversee the full lifecycle of data services, from architecture and integration to performance, compliance, and evolution., • Driving Performance and Accountability – Set clear expectations for data service quality, reliability, and compliance, holding internal teams and suppliers to account., • Enabling Transformational Change – Provide leadership on data service enablement for major transformation programmes, ensuring data is a trusted enabler of secure and scalable change., • Stakeholder Engagement and Influence – Represent the data service function in executive, regulatory, and industry forums, building trusted relationships and influencing strategic direction., • Cross-Functional Collaboration – Ensure data service decisions are integrated across business, technical, operational, and regulatory domains., • Governance and Standards Leadership – Lead data governance activities, ensuring consistent application of standards, frameworks, and best practices., • Supplier and Partner Management – Ensure suppliers deliver against data service roadmaps, technical quality, and service outcomes., • Investment and Roadmap Planning – Shape business cases and investment proposals for data service initiatives, ensuring strategic coherence and value for money. Skills & Experience: • Proven Leadership in Data or Technology Functions – Experience leading data service or technology teams in complex, regulated environments., • Strong People Leadership – Ability to inspire and grow high-performing teams, building capability and confidence across the organisation., • Track Record of Leading Complex Change – Experience driving data-related transformation programmes with significant business and regulatory impact., • Strategic Thinking and Decision-Making – Ability to balance long-term data strategy with short-term operational needs., • Commercial and Business Acumen – Understanding of how data services support business outcomes and value delivery., • Executive and Stakeholder Engagement – Skilled communicator, able to influence and build trust with senior stakeholders and regulatory bodies., • Governance and Standards Expertise – Experience establishing and leading data governance and compliance frameworks., • Supplier Management – Ability to hold suppliers accountable for data service quality, innovation, and roadmap delivery., • Excellent Communication Skills – Able to convey complex data-related information clearly to technical and non-technical audiences. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary. Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility. Our commitment to diversity: At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse.

Fitness Manager - Premium Health Club West London £40k - £42k plus bonus and potential PT income I am recruiting for a fantastic fitness job in West London for one of London's leading fitness clubs in the Health & Fitness sector. This is an incredibly exciting business. This is a fitness job not to be missed. We're looking for a Fitness Manager who will lead from the front and by example, who will relish the chance to assist in club operations and be on hand to develop the team and aid in growing the business. We are looking for someone who is passionate about Health and Fitness but also really likes making a difference in people’s lives and the community. We want our whole team to strive to deliver the best customer service and to motivate our members to lead healthier and happier lives. Key Points: The successful candidate will be able to demonstrate the ability to motivate and lead a team, deliver annual budgets as well as oversee the day-to-day operational management of their site and staff. You will need to show entrepreneurial flair and an ability to react to a very challenging and ever-changing competitive market. You will be constantly looking for ways to improve the business and challenging staff to do better. As a multi deparment manager you will need to be highly organised. What does the role entail? • Setting and achievement of the clubs budgets., • Development of a strong and cohesive team through training, goal setting and coaching, • Recruitment of strong PT team, • Assess club quality of classes and manage accordingly, • 1 year’s management within the fitness industry minimum, • You must be a strong leader, with excellent communication skills and be passionate about wellbeing/activity., • A passion for health and wellbeing, • Personal Training Qualified If you have an excellent level of knowledge of the fitness industry and how best to provide outstanding member and guest experience. Great communication skills, and the ability to use different systems. You will have a natural ability to meet set targets and deadlines. You will be a real self-motivated team player with a can-do attitude. Your recruiter for this role is Cam Bridger, Account Director at Love Recruitment and can be contacted simply by applying for this role. We are here to support recruitment in the fitness industry and have produced videos on CV writing, interview preparation, guides to fitness jobs and many more that can be seen on our blogs or on our YouTube channel.

ABOUT THE ROLE At Drake’s, we have always taken the scenic route - crafting garments with character, quality, and soul. Our online journey started organically, but now it’s time to raise the bar. We are looking for a Head of E-Commerce Growth to lead our digital charge across the globe. This is a unique opportunity that offers individuals a chance to be part of a brand that is influential across generations and demographics This isn’t just another “e-comm role”, you will own the end-to-end experience on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead our global e-commerce strategy - from vision to execution. · Champion the digital roadmap across the business, bringing creativity, rigour, and ambition. · Balance tradition and innovation: honour the Drake’s brand and heritage while building a digitally forward, high-growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests, UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer Experience & Operations · Own the full post-purchase experience: customer service, fulfilment, returns, and retention flows. · Work closely with ops to deliver a seamless experience from checkout to doorstep. · Support our retail and studio teams to enhance the omnichannel journey and visual storytelling. WHO YOU ARE · A digital native with 5+ years leading DTC fashion e-commerce teams, preferably on Shopify Plus. · Experienced across site merchandising, UX, performance marketing, and international expansion. · Analytical and creative in equal measure - you know your numbers, but you also know great storytelling. · A hands-on leader who can zoom out to see the big picture, then roll up your sleeves to make things happen. · An effective collaborator who thrives in cross-functional teams and brings out the best in others. Your Toolkit · Proven track record scaling premium/luxury digital retail operations. · Strong grasp of performance marketing (Google Ads, Meta, Pinterest) and SEO best practices. · Experience managing organic social, content planning, and digital brand storytelling. · Confident with GA4, Shopify Analytics, heatmapping tools, and CRM/data platforms. · Knowledge of internationalisation, localisation, and global fulfilment strategies. Your Success Will Be Measured By · Revenue growth and profitability (CM3) of e-commerce. · Customer acquisition and lifetime value. · Growth of organic reach - SEO, social, and database expansion. · Improvement of key UX and retention metrics. WHY DRAKE’S? Drake’s is a brand that celebrates craft, character, and considered style. Joining our team offers individuals a unique opportunity to be part of a company that masterfully blends traditional British tailoring with a relaxed, modern aesthetic. We believe digital can be as charming as bricks-and-mortar. Our global presence, coupled with our continuous expansion would prove this to be an exciting opportunity. If you want to build something meaningful, love great clothes, and thrive on making digital experiences memorable, we would love to meet you.

We are looking for experienced UK Immigration professionals to join our client's team in North West London. Immigration Management: • Points Based System casework including GBM Senior or Specialist / Expansion / Secondment and Skilled Worker categories plus Innovator / Founder, Global Talent & High Potential Individuals, • Compliance and Sponsor Management duties such as licence applications, SMS reporting and client audits, • Provision of strategic advice and right to work checks, • Completion of legal forms, drafting representation letters, consulting, and liaising with clients via email, meetings and telephone, • Assisting with individual immigration enquiries within the rules such as Family & Private Life cases, UK Ancestry, Visitors, ILR and British nationality Business Development • Presentation at own / shared seminars and HR forums, • Attending networking events and increasing the contact database, • Contacting potential and current customers to establish rapport, arrange meetings and make aware of their services Skills: • Good planning, organisation skills and excellent workload management, • Ability to rapidly analyse, interpret and present data to support decision making, • The ability to multi-task and ensure accuracy and attention to detail which is key for this role Competencies: • Highly commercially aware, • Good listener; calm under pressure, • Awareness of latest changes in immigration law and play a role in helping the business to lead it’s industry sector, • Dynamic, with a proven ability to effectively plan and manage a varied, challenging workload, • Good at building relationships and making things happen collaboratively, • A team player who can also work effectively on their own with minimal supervision, • A flexible outlook and ‘can do’ attitude Qualifications & Experience: • IAA Level 1 qualification or higher, • Proven recent experience in a similar role, • Experience of client account management, • Good level of education with a passion for customer service, • Good Microsoft Office skills

🔎 Role: Senior Talent Partner 360 📍 Location: 22 Bishopgates, Liverpool street, we offer 2 days home office! ✉️ Contact: Who are we? 🤝 At Elemed, we recruit the people that get amazing medical technology to patients all over the world. From life saving products such as artificial hearts to innovative cancer fighting radiotherapy machines, the people we place truly change lives and we are proud to be a part of that. Our clients range from startup companies of 5 people, to global corporations with locations all over the world. Today, our focus is roles based in the major European markets like Switzerland, France, Germany, NL and our aim is to become the overall EU market leader in medtech talent management. Elemed is now 10 years old and we are in a seriously exciting time of our journey as we look to scale and grow to meet unprecedented market need. Our recruiting style is focussed on building and converting long term relationships with our candidates and companies, providing excellent candidate and customer experience and nurturing talent, not only when they are looking for a job but throughout their careers. We do this through our unique community led initiatives like Elemed mentoring academy, our podcast, our exclusive Community group and more. 🔸 Your mission As talent partner (360) you will be responsible for creating an exceptional candidate and customer experience with our community. You will be the face of the company towards candidates and customers within your specific market. Your mission will be to win business, build relationships, network, manage client relationships and recruit potential candidates within your market. We strive to be ethical, knowledgeable, and a genuine partner not only to our customers but to our candidates. You will be expected to uphold those values whilst becoming a valued member of our team. This role is targeted, and you are expected to meet those targets. 🔹 Company facing responsibilities • Developing long term relationships and partnerships with clients by building an understanding of their structure, culture, hiring needs and preferences, • Understanding client requirements at both a strategic and tactical level to offer the best business solutions, • Leveraging Elemed solutions across all areas of talent management, having responsibility for pitching, winning business, negotiating new contracts and developing custom proposals in order to best serve our clients’ needs., • Building strong commercial and long-term relationships with clients, • Work collaboratively with other business areas (marketing/delivery) to leverage opportunity and develop joined-up propositions., • To achieve personal KPIs and sales targets, • Training new members of the team, • Be the team’s role model, leading by example and demonstrating what success in recruitment looks like. 🔸Candidate facing responsibilities • You will inherit a warm desk and be responsible for nurturing and developing these relationships, with our talent community, • Running search campaigns both online, on the phone, and by using your own creativity to identify candidates within the market, • (Creative) Headhunting and market mapping (figuring out who works where and who knows who) to establish yourself as the “go-to” talent scout in your market, • Keeping a finger on the pulse of Mergers, Acquisitions, and anything that might lead to movement within the market, headhunting and reaching out to candidates to propose them new opportunities, • Managing contact with candidates; i.e messaging, initial prescreens, through to offer negotiation and start date follow up, • Providing interview coaching, general career advice and proposing other Elemed solutions such as Elemed Mentoring Academy to our talent pool, • Converting target cold candidates to warm candidates within our community, • Using our customised CRM to manage, update, record and document all conversations, candidate records and actions., • To uphold the company’s values and service, • Drive leads through CV profiling, reference checking, candidate interviewing and questioning., • CV preparation and own administration, • Any other relevant ad-hoc duties as required by the Director 🔹Success – how is the role measured? • Number of placements, • New business/development of existing accounts, • Exclusive/retained business, • Fees generated in comparison to targets, • Ratios (CVs to interviews, interviews to placements etc.), • Time to fill, • Candidate & client NPS feedback, • Leads generated 🔸Why join us? • No red tape, no company politics and a fast moving decision making process, • Economic stability - even though we are a small enterprise, we have enough money in the bank to fund our ambitious growth plans., • Flexibility - we believe in playing to everyone’s strengths and shaping the role around your key skills, • Minimal admin - we want as much of your time as possible to be focussed on recruiting and relationship building and we have cut away almost all of the admin side of the job (we have a really cool tech stack to facilitate this), • A chance to really help build something, and have an impact on the future of our business, • A huge opportunity to fast track your career as the team and company grows 💜 Our values FORWARD THINKING - We do things differently. We find creative and innovative solutions for our community. We lead the way. STRIVING FOR EXCELLENCE - We don't settle for average. We work hard to exceed expectations. We are passionate about everything we do. COLLABORATION - We are a team with a common purpose. We share, we support, we celebrate. Collaboration is the key to our success. HONESTY - We believe in transparency and two-way communication. Be straightforward, upfront and supportive. 🔹 What we are looking for This role is perfect for someone who loves the essence of a 360 role and keeping multiple plates spinning. You need to be great at working with people, building relationships and problem solving. If you want to move your relationships from just “well known recruiter” to trusted talent adviser and business partner, this is the role for you. • Honest, upfront and direct communication style, • 3+ years of experience recruiting in a permanent, candidate short, technical market., • Experience covering international/european markets, • 360 Recruitment experience (agency or internal) in the medical device or diagnostics industry with strong existing relationships, • Track record overachieving targets, • Independent, works with urgency, and is a sponge., • Strong search skills: using Linkedin recruiter, advanced Boolean search, headhunting, lead generation, CV stripping, • Consistent placements over minimum of a 1 year period, • Resilient, creative, curious, process driven, and able to build relationships, • Ideal: you speak a second language ✉️ If you are interested in this exciting role, please send your application directly to 📲 Would you like to find out more about our open opportunities? Visit Please note: Only candidates meeting the requirements set out in the role profile above, will be considered in the application process. We spend a lot of time tailor writing our job descriptions to provide as much information as possible to prospective candidates. We’d appreciate if you’d also carefully review the profile and only apply if you meet the requirements set out in the description. 🩺 Elemed is Europe’s leading MedTech technical recruiter. We serve within the Medical device, diagnostic and combination device arena, working with Managers up to VP of Quality and Regulatory. Our team helps medical device experts of today become leaders of tomorrow. At Elemed, we recruit exceptional people that solve regulatory and compliance problems, so patients can have access to safe, innovative and life-changing Medical Devices. • ⚖️ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company CompassRock provides asset and property management services to the rental housing sector. Founded in the U.S., the company has rapidly expanded to the UK and Europe, with a growing portfolio of Build-to-Rent (BTR) communities. Backed by private equity and driven by an entrepreneurial culture, we are committed to delivering exceptional living experiences while creating exciting career opportunities for our team. About the Role We are seeking an experienced and results-driven Leasing Manager to take the lead on all leasing activity at Walton Court (178 apartments) and Brightwells Yard (58 apartments) in Surrey, once leased up the role will oversee leasing activities in Southampton. Based in Walton on Thames and reporting directly to the Head of Leasing, you will be responsible for maximising occupancy, delivering an exceptional resident experience, and ensuring all leasing processes are executed to the highest standard across both communities. This is a hands-on leadership role, overseeing the full leasing journey—from initial enquiry through to move-in and renewals—while managing the on-site Leasing Agents to ensure targets are met and service quality remains exceptional. You will act as the primary leasing lead for both developments, ensuring they set the standard for excellence in the Build-to-Rent sector. Responsibilities • Leasing Leadership: Drive all leasing activity at Walton Court and Brightwells Yard, ensuring both communities achieve occupancy targets and KPIs., • Team Management: Directly manage the on-site Leasing Agents, providing leadership, guidance, coaching, and performance feedback., • Resident Experience: Deliver an exceptional service to all prospective and current residents, maintaining high levels of satisfaction and retention., • Sales Activity: Manage outbound sales activity (calls, emails, texts, and in-person engagement) to convert enquiries into residents., • Viewings: Conduct and oversee engaging in-person and virtual property tours across both sites., • Lease Administration: Oversee the complete leasing process including applications, referencing, tenancy agreements, statutory compliance, and move-in coordination., • Renewals: Maximise renewal rates through proactive engagement with residents and swift resolution of concerns., • Collaboration: Work closely with the centralised leasing team to align strategies and share best practices., • Reporting & Insights: Provide regular updates to the Head of Leasing on leasing performance, market trends, and recommendations for improvement., • Operational Excellence: Promote best practice in CRM use, compliance, and service delivery across both properties. Qualifications • Proven track record in leasing, or sales activity in a property or service/hospitality industry with strong results against targets., • Previous experience managing and developing teams, ideally in property or customer service sectors., • Exceptional communication and interpersonal skills, able to build rapport quickly., • Strong organisational skills with meticulous attention to detail., • Previous experience in Build-to-Rent or residential property management or hospitality industry is an advantage., • Leadership experience essential; ARLA or TPI (previously IRPM) qualification (or working towards) desirable. Required Skills • Lead-to-viewing conversion rate., • Viewing-to-application conversion rate., • Presentation quality of property tours., • Timely completion of CRM tasks., • Accuracy of tenancy documentation., • Team performance and resident satisfaction levels. Pay range and compensation package • Base salary: £40,000 to £45,000, • Discretionary bonus scheme., • Private health insurance., • Nest Pension Scheme., • Cycle to Work Scheme., • Company Sick Pay. Working Hours 40 hours per week over 5 days, including some weekend working on a rota basis (two consecutive days off). Shifts may include: 8am–5pm, 9am–6pm, or 10am–7pm. Location Based in Walton-On Thames with regular on-site presence at Walton Court and Brightwells Yard, Surrey, and our properties in Southampton with occasional travel to other properties as required. Equal Opportunity Statement We are committed to creating an inclusive, diverse, and equitable workplace. All candidates will be treated fairly and offered reasonable adjustments where needed throughout the recruitment process.

Job Title: Heat Network Manager Location: Borehamwood Reporting to: Head of Technical Services Salary: Competitive, dependent on experience Employment Type: Full-time, permanent About the Role A forward-thinking Block Management company is seeking a Heat Network Manager to take ownership of their communal heat network operations across a growing portfolio of residential developments. This is a key role focused on delivering efficient, cost-effective, and regulatory-compliant heating services to residents. You’ll be the in-house expert on communal and district heat networks, ensuring systems run smoothly, energy billing is accurate, arrears are minimised, and customer queries are resolved with empathy and professionalism. This role involves both strategic oversight and hands-on collaboration with operations, finance, and external billing partners. Key Responsibilities • Oversee the reconciliation of energy usage and fuel costs, ensuring accurate resident billing, • Proactively manage and reduce heat account arrears through monitoring and engagement, • Oversee and coordinate third-party heat billing providers, ensuring high service standards, • Ensure all heat networks are compliant with Ofgem regulations, Heat Trust principles, and other relevant UK standards, • Develop operational risk controls and monitoring frameworks for heat systems, • Work cross-functionally with internal teams to resolve technical or service-related issues, • Lead on continuous improvements to system efficiency, reliability, and cost-effectiveness, • Provide exceptional customer service by addressing resident concerns and queries promptly and professionally About You Experience: • Proven track record managing communal or district heating systems, • Familiarity with energy billing, debt recovery, and financial reconciliation processes, • Experience working within regulated environments (e.g., Ofgem, Heat Trust compliance), • Prior experience collaborating across departments or with external contractors, • Background in residential block management, social housing, or building services is advantageous Skills & Knowledge: • Strong technical understanding of heat networks and performance monitoring, • Confident working with regulatory requirements and billing platforms, • Excellent numeracy and Excel skills, • Clear, professional communicator able to translate technical terms into user-friendly language, • Strong analytical and problem-solving skills Attributes: • Highly organised, methodical, and detail-oriented, • Customer-focused and empathetic, • Calm and resourceful under pressure, • Positive and collaborative team player Additional Requirements: • Ability and willingness to travel regularly to sites across London, • Flexibility for occasional out-of-hours work if required, • Right to work in the UK Why Join Us? This is a fantastic opportunity to join a dynamic, growing Block Management company known for its meticulous approach, customer-first culture, and commitment to compliance and innovation. You’ll have the autonomy to shape and optimise a key operational area, working alongside experienced colleagues in a supportive and forward-thinking environment.

Company Description Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving sustainable growth. We aim to deliver lasting change that positively impacts customers, communities, and society. Our journey is defined by a true team spirit, where support, encouragement, and motivation are the keystones of our collaborative environment. Drawing on more than 5,500 employees across Europe, North America, and Asia, we seamlessly combine first-class sector expertise with a 360° transformation portfolio of high-value consulting services. With our 360° portfolio of high-value consulting services, we seamlessly combine first-class sector expertise with a wide range of cross-industry capabilities. Our clients value us as an independent, critical voice with an outstanding track record and profound technological expertise. During strategic transformations, they place their trust in our consultants to reflect, analyse, and act at their side. That’s how we make change happen. Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span, business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences helping them to positively transform to become modern, innovative organizations that thrive in a sustainable way. Our commitment to excellence and our people is underscored by recognition we have received in the UK’s Great Place to Work accreditation process. In 2024 we are proud to have been recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Job Description Becoming part of the UK team in our Technology Advisory capability will present new opportunities for you to make a positive impact as we embark on securing major international accounts in our top 20 clients. This will mean working with our FTSE100 clients and beyond on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Wavestone has a significant and growing capability in Strategy and Architecture, that is in high demand from our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems, and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels of seniority that are confident and capable of being a key trusted advisor to clients from the outset –Managers, Senior Managers or Associate Partners – to join our team leading impactful engagements encompassing (but not limited to): • Technology Strategy & Architecture: Analysing client and customer needs and developing technology roadmaps and business cases that support movement from an as-is to to-be state to meet defined business outcomes for our clients., • Technology Driven Transformation: Working as a key technical lead, or as a workstream owner, on complex technology transformations., • Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions., • Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people development, and key contribution to our thought leadership: • Client engagement lead: Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders., • Business development: Be a subject matter lead, and lead and support sales activity to include full lifecycle from pre-sales support, identification of cyber opportunities & scope the delivery phase of engagements., • People development: Act as an example and go-to for more junior members of the team, by sharing knowledge, mentoring, and coaching team members and leading by example. Possibly provide line management, and career development directly as part of our career development manager framework., • Maintain expertise: Stay current with the market, most especially in different technologies, platforms, and solutions that are relevant to client challenges or needs. Whilst we work across different sectors, we are particularly interested in speaking to people with a background on one or more of the following sectors: Financial Services (especially Insurance and Wealth & Asset Management), Life Sciences, Energy & Utilities, and Manufacturing. Qualifications Whilst we do not expect you to meet every criterion, we would like strong foundations in technology led transformation and relevant experience across a significant majority of the below for: • Significant consulting experience, client-facing stakeholder management skills, or equivalent tenure in relevant industries (FS, Insurance, Energy & Utilities, Pharma & Lifesciences etc.)., • Demonstratable proficiency in technology strategy and architecture having been responsible for strategic technology roadmaps and/or enterprise architecture as part of previous work, • Technical understanding and experience of working on one or multiple Architecture domain areas - Business, Data, Application, Integration, Infrastructure & Security., • Familiarity with one or more common enterprise application stacks (for example ERP or CRM) with an understanding of the business problems and capabilities that these typically solve for, • Familiarity with one or more of the hyperscale cloud platforms (Azure, AWS, GCP), • Knowledge of emerging efficiency driving technologies such as AI, Machine Learning, and/or intelligent automation, • Proven aptitude in business development, encompassing account planning, pitches, and proposals. Your Key Abilities: • Exceptional interpersonal skills spanning organizational levels, including ability to present to executive level stakeholders., • Leadership in team management, junior staff development, and coaching., • Strategic technology leadership, able to understand complex business problems in context of technology impacts and action needed., • Crafting impactful presentations and high-quality reports that can frame complex options, recommendations, and required decisions for client stakeholders. Desirable Qualifications • Architecture – TOGAF, BCS, • Platforms – Any certifications in relation to SAP, Microsoft Dynamics, Salesforce, • Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc., • Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince, • Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme., • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme., • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers., • 25 days annual leave. Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation. Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

Reports to: Service Business Development Director Contract Type: Permanent Employment Type: Full-Time Salary: Competitive Closing Date: 4 August 2025 Purpose: The Rapid Works Project Manager will oversee and coordinate the delivery of fast-turnaround fire safety installation and commissioning projects. The role requires a hands-on, experienced professional capable of managing multiple jobs simultaneously, liaising with clients and subcontractors, and ensuring delivery standards are met across safety, time, and budget. Key Responsibilities: (This list is not exhaustive and is subject to change in line with business needs) • Oversee the installation and commissioning of fire alarm systems to the highest standards., • Occasionally support site-based tasks directly as needed., • Lead rapid works projects from survey to completion., • Manage large-scale projects, including those exceeding £1 million in value., • Coordinate RAMS (Risk Assessments and Method Statements) documentation for all works., • Monitor ongoing site works, ensuring progress and compliance., • Manage procurement: obtain prices, raise purchase orders, arrange delivery of parts, materials, and access equipment., • Attend site and remote (Teams) meetings with clients, engineers, and suppliers., • Liaise with subcontractors to coordinate costs, resources, and work schedules., • Build and maintain strong working relationships with clients and suppliers., • Support recruitment, mentoring, and performance management as the team grows. Skills, Competencies and Knowledge: • Proven experience in the installation and commissioning of fire alarm systems., • Experience in project managing fire safety or construction-related projects., • Ability to work hands-on when necessary and willing to visit sites regularly., • Strong understanding of health and safety regulations and RAMS documentation., • Excellent organizational, procurement, and communication skills., • Comfortable with client interaction and contractor coordination., • Valid UK driving license., • Located in South East England or within reasonable travel distance to M25 sites. Qualifications & Other Requirements: • Experience working in data centres., • Knowledge of water mist and gas suppression systems., • Previous experience managing a team., • Proficiency in MS Office and project tracking software., • Right to work in the UK. Personal Attributes and Other Requirements • Proactive, self-motivated, and adaptable., • Strong leadership potential. What we will offer you: • 25 days Annual Leave (increasing with length of service), • Holiday Purchase Scheme, • Company Bonus Scheme, • Annual Pay Reviews, • Health Cash Plan, • Pension, • Enhanced Sick Pay, • Enhanced Maternity, Paternity & Shared Parental Pay, • Company Events! Due to the high volume of applications, we regret that we are unable to contact all candidates individually. If you have not heard from us within two weeks of the closing date, please assume your application has been unsuccessful. Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role, Therefore, if you are interested, please submit your application as early as possible.

Vice President – Contract Logistics – North Europe About the Role We are seeking a strategic and experienced Vice President – Contract Logistics, to lead DP World’s Contract Logistics operations across North Europe. This high-impact role oversees a dynamic, multi-sector portfolio—including acquired businesses and ambitious new growth through M&A and strategic expansion plans. You will be responsible for operational excellence, strategic alignment, customer satisfaction, and business growth across multiple sites and teams. This is a senior leadership opportunity for someone with sharp commercial instincts, a collaborative mindset, and a passion for delivering results through innovation and influence. NOTE: a hybrid opportunity with a requirement for regular travel which can be based anywhere in the UK. How You Will Contribute Strategic Leadership • Serve as the most senior leader for Contract Logistics in North Europe., • Direct a diverse portfolio of operations and act as the escalation point for critical issues., • Build high-level relationships with government bodies, educational institutions, and business leaders. Operational Excellence • Ensure high-performing, safe, and continuously improving logistics operations., • Oversee new site setups and customer integrations., • Align policies and processes with regional and global standards. Customer & Stakeholder Engagement • Manage strategic relationships across a portfolio of major technology, automotive, and chemical clients, while actively influencing and driving growth in emerging and incoming verticals., • Consistently exceed customer expectations, delivering exceptional service and strong commercial returns for DP World. Business Growth & Development • Collaborate with commercial teams and other business units to deliver end-to-end logistics solutions., • Drive expansion and brand recognition across North Europe. Team Leadership & Development • Lead and develop a large, multi-site team., • Foster a culture of collaboration, accountability, and long-term engagement. What You Will Bring • Degree-level education, ideally in supply chain or logistics., • Extensive experience in supply chain solutions across multiple sectors., • Must have held senior leadership roles within multinational environments., • Exceptional communication and stakeholder management., • Strong problem-solving and critical thinking., • Detail-oriented and results-driven., • High stress tolerance and accountability., • Entrepreneurial mindset with a focus on innovation and operational excellence., • Proficiency in Microsoft Office Suite. Compensation DP World offers exciting and challenging roles within a growing international organisation. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses—Ports and Terminals, Marine Services, Logistics and Technology—and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW To Change What's Possible For Everyone Diversity & Inclusion DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Operations Lead – Risk, Projects & Support DEPARTMENT Operations LOCATION London (Hybrid – 3 days per week in-office) ROLE OVERVIEW The organisation is seeking a hands-on, adaptable Operations Lead to provide support to the Head of Service Operations. This position spans all operational areas, requiring close partnership with department managers across Customer Service, Complaints, and Collections, as well as collaboration with other operations support functions. The role is central to ensuring compliance, supporting continuous improvement projects, and reporting on performance. It also involves providing high-quality support to department managers, stepping in to manage escalations and urgent issues as a trusted extension of the leadership team. This opportunity is suited to individuals who thrive in fast-paced, early-stage financial services environments and are willing to work flexibly across a broad range of responsibilities. The role offers wide exposure and the chance to make a meaningful impact across all areas of operations. RESPONSIBILITIES • Act as delegate for the Head of Service Operations when required, supporting initiatives and ensuring continuity across operational activity., • Create and maintain regular governance packs for operational areas in collaboration with analysts, including commentary, build, distribution, and action tracking., • Develop and maintain operational roadmaps, tracking and documenting key changes., • Support delivery of first-line risk management activities, including control testing, risk event management, and preparation for internal audits., • Assist department managers in escalations and urgent issues when required., • Coordinate operational deep dives and contribute to cross-team initiatives., • Work collaboratively with operations leads to drive improvements, including requirements gathering, reviewing and mapping processes., • Draft customer communications following risk events., • Collaborate cross-functionally to meet delivery, quality, and compliance objectives. REGULATORY & COMPLIANCE EXPECTATIONS All employees share responsibility for achieving positive customer outcomes. For this role, expectations include: • Identifying and raising risk events in a timely manner., • Staying informed of relevant regulatory changes., • Completing mandatory training within deadlines., • Adhering to Conduct Rules, including acting with integrity, diligence, and fairness, and observing proper standards of market conduct. CANDIDATE PROFILE Experience & Skills: • 4–6+ years in a fintech or regulated financial services environment in operations., • Essential: proven experience in personal lending and credit cards., • Comfortable managing ambiguity and switching between tactical and strategic tasks., • Strong communication and influencing skills, with the ability to present clearly to senior stakeholders., • Resilient and calm under pressure, thriving in a fast-moving, scaling environment., • Proven track record in operational roles within scaling organisations., • Strong knowledge of customer service, complaints, and collections within financial services, including regulatory requirements., • Experience in first-line operational risk management (e.g., risk events, control testing, RCSA)., • Excellent Excel and PowerPoint skills, with the ability to create compelling reports and presentations., • Strong analytical skills and familiarity with operational metrics., • CRM system experience (e.g., Salesforce). BENEFITS • Private medical insurance., • Health cash plan, including digital physiotherapy and skin clinic access., • Gym membership discounts., • Life assurance (four times salary)., • Pension scheme (3% employer contribution, 5% employee contribution)., • 25 days annual leave plus the option to buy or sell 5 days., • Birthday leave and 5 volunteering days., • Employee Assistance Programme for holistic wellbeing support., • Learning and development opportunities for professional growth.