Head of customer service jobs in Leicester - Page 12Create job alerts

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Strong track record of managing complex client relationships, driving retention and growing existing accounts. Confident communicator who thrives in cross-functional environments and builds tru

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll sp

A leading IT services provider in London seeks a Head of Service Delivery to oversee client engagements and ensure high-quality service delivery. This role involves transforming service operations to enhance customer satisfaction and operational performance. Candidates must have over 10 years of exp

A governmental digital agency in the UK is seeking a passionate Head of Product to lead the transformation of access to government data. The ideal candidate will have strong product management experience and a track record of delivering user-centric digital products. This role is a 2-year fixed-term

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on creating a customer-centric culture. Experienc

Founder | Delivering Talent Solutions in Real Estate, PropTech & ESG | 🎙️Host of "The Future of the Built Environment" podcast. Job function: Customer Service and Management. Implementation, onboarding and customer success teams (currently ~8 people, growing).

The Head of Service Delivery will define the service strategy, drive the cultural transformation, and ultimately lead the long-term operation of the new model. Head of Service Delivery to lead a critical transformation of their IT organization. Head of Service Delivery – ITIL V4, Dynamics, Service

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practica

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. With integrations across all major accounting software and over 11,500 financial sour

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from pr

We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. You will also provide critical oversight of our engine

Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, fwa championing customer feedback to enhance product offerings. A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfac

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. You will ensure that our clients receive unparalleled support and service, fostering a customer-first culture throughout the te

A leading health insurance provider in the UK seeks a Director of Customer Services Transformation to design and implement operational strategies. You will lead transformation programmes to enhance customer experience while managing a significant budget. The role requires experience in large-scale o

A local government authority in England is seeking an experienced Head of Service to lead the Adult Social Care teams and drive impactful changes. It’s a chance to shape the future of care services in Reading.

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. This position offers a competitive salary and a range of benefits, including private healthcare and an active lifestyle allowance. The role requires strong leadership and communication sk

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consiste

You will be comfortable juggling a varied workload, which will include clinical supervision of the teams, stakeholder engagement (families, commissioners, CAMHS, partner organisations etc), contract performance management and ongoing project management of service developments and new initiatives. Th

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. UK directorate to deliver critical government products and services at scale.

A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. This role offers significant opportunity for

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. The ideal candidate will have a st

A leading tech firm is seeking a Head of Customer Success in London. Candidates should have a proven track record in Customer Success, exceptional communication skills, and proficiency in Salesforce. This executive role focuses on managing and mentoring teams while ensuring the growth and retention

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. This role is both strate

As Head of Service Strategy, you will be responsible for shaping, overseeing, and continually refining Spring's service strategy. The role will line‑manage one direct report and will be measured by clarity of Spring's service offer, sector adoption, and the alignment you create between strategic a

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

Proven leadership experience in IT Service Delivery or IT Service Management within a complex, professional environment. Head of IT Service Delivery – London – Permanent – Competitive Salary. Develop and manage the IT Service Catalogue and ensure communication of service outages, planned maint

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands mana

Johnson Controls is seeking a dynamic Head of Service Sales to lead our global Marine & Navy service business. Head of Service Sales, Global Marine & Navy. Deep understanding of Marine market dynamics (new build, retrofit, service cycles).

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. Join Persimmon Homes as a Head of Customer

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. You will collaborate across various departments to ensure operational excellence and deliver measurable customer value. This position offers a full-time empl

A leading recruitment firm in the UK is seeking an experienced interim Head of Service Adult Social Care. The position offers a competitive daily rate and ideally requires 2 days per week onsite, with flexibility for remote work.

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our dive

Head Of Service - Safeguarding and Care Planning. Proven experience working as a Head of Service within Children's Safeguarding. Promote the Council's values and behaviours in all aspects of service delivery.

Global Head of Customer Success AI-Driven Fitness Technology. Global Head of Customer Success. Own global success metrics such as churn expansion revenue net retention customer health scores and customer satisfaction (NPS/CES).

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. We collaborate as a team to meet the high standards expected of us and demand the best of our

As the Head of Technical Operations, you will lead PDS’s efforts in supporting the implementation and delivery of the National Policing Digital Strategy, providing crucial service in managing the 24x7 technical delivery of live mission critical national Policing systems. Ensuring adoption of indus

Familiarity with IT Service Management (ITSM) frameworks and process automation within shared service environments and knowledge of digital security best practices and compliance requirements for customer-facing and enterprise applications are highly desired for this role. Implement controls and ass

To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Understanding our primary partners (ins

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty.

A leading WordPress hosting company is looking for a Head of Customer Success to shape their customer success strategy. This position offers flexible PTO and professional development budgets, making it an exciting opportunity for the right leader. In this remote-friendly role, you'll oversee onboard

Head of Customer Success (EMEA). Head of Customer Success (EMEA). You will – both directly and as Head of a talent-rich team – guide partner universities through onboarding, coordinate cross-functional teams, deliver high-quality educator support, and help Cadmus become embedded across instituti

We’re hiring a Head of Customer Experience. Ability to build operating systems that make great customer work repeatable - clear cadence, roles, handoffs, and feedback loops. It's a product of an age of oil and gas, riddled with markups and middlemen.