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Head of Customer Services - Brunswick Court, Milton Keynes, BuckinghamshireAbout The RoleSALARY: Up to £90,000 pa dependent on experienceLOCATION: Brunswick Court, Milton Keynes, BuckinghamshireHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be bas

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

In this key leadership role, the Head of Service will report directly to the UK Service Director and oversee the Southern operations, manage major regional accounts, and provide direction to a team of regional serv. HVAC Head of Service - Job Overview. Our client, a national critical environment and

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in a

Were looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regional Head of Customer CareAt Gleeson, we

Head of Existing Customer Analytics - Financial Services. As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.

The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. Working closely with the Head of Digital Operations own the service/product catalogue and ensure services are

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Head of Customer Service & Client Care. Head of Customer Service and Client Care.

A recruitment agency is seeking a confident leader to manage a high-performing service team in the UK. Your role will focus on delivering exceptional customer experiences while overseeing operations and driving improvements. The ideal candidate will have proven experience in managing service or engi

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

Head of Customer Operations – UKI. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and ot

The Economist is seeking an experienced and strategic Head of Customer Retention to lead our efforts in retaining and renewing our B2B subscriber base. The successful candidate will report to the Global Head of Sales and play a vital role in influencing revenue stability and customer lifetime value.

Reporting directly to the Director of Customer Excellence and working closely with NGED’s President’s office and Operational Directors, you’ll be the voice and leader of Customer Experience for the entire NGED business. We’re offering an exceptional opportunity for a dynamic Head of Customer

A public safety organization in the UK seeks a Head of Accountability and Performance, responsible for leading and managing technology services that directly support police forces. The role involves overseeing a £32 million budget, ensuring service efficiency, and driving the DDaT strategy.

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

A pioneering technology firm based in Greater London is seeking a Customer Success Leader to drive the success of its AI-native CRM. This senior role involves hiring and mentoring Customer Success Managers, collaborating cross-functionally, and establishing key metrics to enhance customer engagement

A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. You'll enhance operational excellence through data-driven improvements and lead a team of continuity professionals. This role requires strategic leadership

The Head of Customer will lead the strategy, performance, and long-term success of our customer facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as

As Head of Service, you will lead a multi-disciplinary service including Early Help and Social Care teams, a CYPD Family Hub, Short Breaks, Portage, and Social Work teams. Liquid Personnel are currently recruiting for a Head of Service to lead the Children and Young People with Disabilities (CYPD) s

A leading Out-of-Home advertising company is seeking a Head of Service to lead their Digital Panel Network in Europe, ensuring all panels meet service targets. Candidates should have experience in technical roles, supplier management, and a deep understanding of NOC functions. The position offers a

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. The position is remote‑friendly and offers an array of benefits including flexible PTO and professional development budgets. This role involves overseeing the customer success initia

A leading service organization is seeking a dynamic and values-driven leader to oversee high-quality service delivery across multiple areas such as housing and mental health. The ideal candidate should possess solid strategic planning skills, a deep understanding of safeguarding compliance, and the

A leading law firm in London is seeking a Head of IT Service Delivery. The successful candidate will lead IT services and support, manage high-performing teams, and drive improvements in service delivery. Ideal candidates will have substantial experience in IT Service Delivery, knowledge of ITIL bes

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. We are looking for an experienced Head of Service Delivery, sitting on the. Support sales with ser

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Software Development, IT System Data Services, and IT System Custom Software Development. Get notified about new Head of Customer Success jobs in.

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

Join to apply for the Head of Data, Insights and Consumer Research role at Leasehold Advisory Service (LEASE). Serve as a core part of our senior leadership team—contributing to the leadership, management and development of LEASE and supporting the Chief Executive in implementing organisational ch

This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitmen

Head of Customer Experience – six‑month fixed term. We are looking for an experienced and inspiring leader to join our team as Head of Customer Experience on an interim basis. Develop and deliver customer involvement activities, giving customers a voice in shaping services.

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Head of Service Delivery and Operations. You will drive ITIL v4 process maturity, optimise ServiceNow usage, and lead a high‑performing team to del

A leading cloud software company is seeking a Manager for Customer Solution Engineering in London. Strong experience in technical sales and a track record of managing diverse customer portfolios are essential. This hybrid role focuses on strategic sales partnership, driving new business and enhancin

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. The position offers a competitive salary, a hybrid working model, and an array of benefits including extensive holiday entitlement and health plans. The

This strategic role involves leading a team of Customer Success Managers, driving customer engagement, and ensuring clients realize the full value of the product suite. A leading fintech company in Greater London is hiring a Head of Customer Success. The role offers competitive compensation and an a

This position offers a competitive salary and industry-leading benefits in a fast-paced and supportive environment. A global technology firm is seeking an experienced IT Service Engineering leader to define the vision and roadmap for their IT function. The ideal candidate will have a Bachelor's or M

The London Borough of Harrow is seeking an experienced and visionary Head of Service (Age Well), in our Adults and Public Health Commissioning Service to provide strategic leadership across health, social care and partnerships. Head of Service (Age Well), Adults and Public Health Commissioning. You

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. A track recor

A leading travel industry company in the United Kingdom is looking for a strategic leader to develop and manage service transformations. You will work with B2A partners, optimizing processes for efficiency while ensuring high-quality service.

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Collaborate with cross‑functi

Head of Existing Customer Analytics - Financial Services. Guaranteed Tenants Ltd is looking for a Head of Existing Customer Analytics to lead a high-impact team delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with its customer b

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Cultivate Gro