Head of customer service jobs in Manchester - Page 3Crear alertas

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

What youll be responsible for: Defining, owning and evolving the D2C customer acquisition strategy aligned to business growth objectives Owning acquisition performance end to end, with accountability for CPA, LTV, ROAS, conversion rates and revenue contribution Providing senior oversight across all

The purpose of the role is to lead the strategic development and operational management of Guinnesss Rent, Service Charge and Customer Accounts service. JOB DESCRIPTION About the role We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team.

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. The purpose of the role is to lead the strategic development and operational management of Guinnesss Rent, Service Charge and Customer Accounts se. This permanent, full-time, 35 hours

Head of Customer SuccessWho we are?Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. As a Head of Customer Success </

The purpose of the role is to lead the strategic development and operational management of Guinnesss Rent, Service Charge and Customer Accounts service. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life

What youll be responsible for: Defining, owning and evolving the D2C customer acquisition strategy aligned to business growth objectives Owning acquisition performance end to end, with accountability for CPA, LTV, ROAS, conversion rates and revenue contribution Providing senior oversight across all

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location:. This high impact role offers the opportunity to define and deliver retention excellence across one of the UK's l

Job Description JOB DESCRIPTION About the role We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. The purpose of the role is to lead the strategic development and operational management of Guinnesss Rent, Service Charge and Customer

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Job Description Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. Thi

Job Description This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercia

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments – from SMB to Enterprise – to ensure the value and scope of Customer Success are understood and championed internally. Establish and maintain a deep understanding of our cust

A multinational telecommunications company in Paddington is seeking an experienced professional to ensure high service performance and quality for its customers. Ideal candidates will have significant experience in fixed network operations, customer service management, and project oversight. The rol

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor. This high impact role offers the opportunity to define and deliver retention excellence across one of the UK's leading ins

As a senior member of the commercial team, the Head of Customer Management acts as the internal voice of the customer, ensuring that commercial strategies and JBPs deliver profitable growth, stronger partnerships, and sustainable category performance. This position balances strategic leadership with

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. You will design and execute a future-proof operating model that delivers exceptional customer value, supports rapid growth, and ensures operational excellenc

A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team. This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function. Work closely with other stakeholders in the business to

In this role, you will lead the aftersales team, ensuring customer service excellence and developing meaningful relationships with customers. A leading automotive retailer in Greater London is seeking a Head of Aftersales. The position offers a competitive salary of up to £80,000 per annum and a co

Continuous Improvement: We foster a culture of learning, encouraging staff to explore new models of care, pilot innovative projects, and contribute to service transformation. You’ll be part of a collaborative, multi‑disciplinary community, working alongside professionals from a wide range of cli

Head of Quality & Service Excellence. Understanding of Service Delivery Technology and how it integrates with quality automation. Implement a proactive zero-defect mindset approach across all processes to guarantee consistent delivery and fulfillment of all contractual Service Level Agreements (SLAs

As a Head of Command and Control you will be responsible for the live running of Borders and Trade systems on a day-to-day basis. Build and maintain strong relationships with senior stakeholders to improve IT services and manage service impacts. We also oversee Release and Implementation Management,

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. We embrace a hybrid wor

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success, you will:. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

A leading gaming company in the United Kingdom is seeking a Head of Service Management to lead the strategic direction and delivery of IT service management capabilities. This position offers a competitive salary range of £75,000 - £85,000 and various benefits, including a bonus scheme, enhanced p

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s. By ap

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading health insurer in the UK is seeking a Director of Customer Services Transformation to lead operational strategy and transformation programmes. The role involves driving innovative strategies to enhance customer experiences, managing significant budgets, and leading a team of approximately

We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Head of Technology Service & Solutions. A service‑or

This is a fantastic opportunity to work on an exciting, high-profile and intellectually challenging area of national security policy. As a senior leader in a specialist unit based in the National Security Secretariat (NSS), you will have the opportunity to help shape the future direction of a critic

A leading aviation analytics company based in the UK is seeking a Global Head of Customer Support to lead their global support organization. This senior position involves setting strategy, improving customer service quality, and collaborating with various teams to enhance customer experiences. This

This role involves defining and building critical processes for customer and partner satisfaction while ensuring scalable solutions. Compensation starts at £75k+, highlighting the impact of every installation in reducing carbon emissions.

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. This role offers opportunities for professional development and requires a Bachelor's degree and substantial leadership experience. The ideal candidate will have

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

Bury Council has a new permanent position available for a Head of Service within the Corporate Parenting Team to work full time based in Bury, Greater Manchester. This critical leadership role ensures that the council delivers on its corporate parenting responsibilities, providing high-quality, trau

The Head of Seller Experience owns the end‑to‑end seller journey and drives the commercial success of our seller base. The role is based from either our Manchester or Bournemouth office, with 2‑3 days in the office. Company overview: OnBuy is an online marketplace on a mission to be the best c

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. The role offers remote work flexibility and is part of a culture focused on growth, respect, and employee well-being. You will define strategies, mentor a team, and

A leading background screening company in the United Kingdom seeks a Head Of Product.

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery. This position offers a salary of up to £80K plus numerous benefits. In this senior leadership role, you will lead a talented team while ensuring e

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. If you feel that you meet the above criteria and

Lead and inspire a team of managers and service professionals to deliver outstanding results. You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. We're looking for a Head of Service Delivery to join a fast-g

The Head of Customer Response leads a world‑class customer support function that delivers fast, empathetic, and consistent outcomes. Head of Customer Response (Digital Transformation). Lead the evolution of customer support into a proactive, AI‑augmented function.

If you have over 5 years of relevant experience and a strong customer-first mindset, this role offers the opportunity to drive innovative change and support a growing organization. A leading IT solutions provider in the United Kingdom is seeking a Head of End User Experience to enhance their digital

Head of Product & Service Delivery – Sustainability & Energy Tech for a leading SaaS Company. Oversee service delivery and customer implementation, ensuring SLAs are met and clients gain maximum value from our software. This hybrid role is ideal for a seasoned head of product or operations leader

A global EdTech company in Manchester is seeking a Head of Customer Success (EMEA) who will lead the implementation of their platform in UK universities. The ideal candidate will possess experience in higher education and customer success, capable of forging strong partnerships and delivering impact

Head of Customer Success at Hyper Growth eCommerce SaaS. Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics. A fast-growing, people-first business with a collaborative, agile culture and a clear mission to shape the future of retail logistics.