Front of House Manager - Boutique Hotel
28 days ago
Birmingham
A fantastic opportunity has become available for a Front of House Manager at a well-known boutique hotel overlooking St Paul’s Square in Birmingham’s Jewellery Quarter.\n\nWith 34 stylish bedrooms, alongside a busy bar and restaurant and a growing calendar of private events and functions, this is a key leadership role within a fast-paced, lifestyle-led venue.\n\nYou will lead the front of house, reservations and housekeeping teams (approx. 8 team members), taking ownership of the guest journey and bedroom performance, while also overseeing the planning and coordination of events from enquiry through to handover to the operations team.\n\nHotel Front of House Manager job in Birmingham, Highlights:\n\n£35,000 salary\nFull-time, permanent role (5 days out of 7, including weekends)\nProgression opportunities within an independent hospitality group (4 Midlands sites)\n28 days holiday\nFree on-site parking\nStaff discounts across all venues (including friends & family)\n50% local gym membership discount\nEmployee Assistance Programme\nHotel Front of House Manager job in Birmingham, Role Overview:\n\nFront of House & Team Leadership\n\nLead and manage Reception, Reservations and Housekeeping teams\nDrive high service standards and guest experience across all touchpoints\nOversee rotas, recruitment, training and team development\nBedrooms & Guest Experience (Core Focus)\n\nTake ownership of bedroom performance, including occupancy, ADR and upselling\nEnsure rooms are consistently delivered to a high standard of presentation and readiness\nWork closely with housekeeping to maintain efficiency, quality and attention to detail\nDrive a proactive, guest-focused approach at reception\nEvents & Functions (Key Focus)\n\nTake ownership of event enquiries and bookings, managing them from initial enquiry through to confirmation\nCoordinate event details, ensuring all requirements are clearly communicated to the relevant departments\nAct as the key link between guests and the operational teams\nEnsure all event plans are accurate, organised and handed over effectively for delivery\nIdentify opportunities to maximise event revenue and repeat business\nCommercial & Operational Management\n\nSupport delivery of key financial and service KPIs\nWork closely with senior management to review performance and targets\nEnsure compliance with health & safety and operational procedures\nHotel Front of House Manager job in Birmingham, Ideal Candidate:\n\nExperience in a Front Office / Reception management role within a hotel or similar hospitality environment\nA strong understanding of rooms division operations, including reservations, occupancy and guest journey\nStrong organisational and communication skills, with the ability to manage bookings, enquiries and guest requirements effectively\nExposure to events, functions or group bookings would be beneficial, but is not essential\nA hands-on, organised and detail-driven leader, who thrives in a fast-paced environment\nIf you’re passionate about boutique hotels, guest experience and being part of a dynamic, multi-faceted venue, we’d love to hear from you