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About the role As a Product Manager you will lead the creation and execution of the roadmap of your product with passion and ownership to deliver success for your customers. You will balance the strategic roadmap with demands of legislation, innovation, customer requirements and technical focus to deliver amazing user experiences and delighted customers. You will be curious, proactive and passionate using a data-led approach to customer-centric roadmaps. You will gain deep insights into customer pain points and challenges, informing every step of your product evolution, translating this to the what and why of your products existence. You will think beyond the functions and features of your product, working with the wider portfolio to deliver a whole experience that not only solves your customers challenges but exceeds their expectations, owning and driving the commercial success as a result. This is a full time, permanent role working on a hybrid basis with 3 days per week in Manchester. Core responsibilities: Engage directly with your existing and potential customers to develop a deep and empathetic understanding of their needs, pains, challenges and their own strategy. Collaborate closely with the Principal Product Manager for your product line and with senior business stakeholders to understand the vision and high-level product strategy which act as anchors for your roadmap and prioritisation. Create, maintain and communicate a product roadmap which delivers defined themed strategic goals and moves the product towards the vision. Seek out, gather and track commercial, user and sentiment metrics about your product as well as identification of key risks. Determine the prioritisation of activities in your roadmap which will positively impact these metrics, confirmed through your tracking. Gain a clear understanding of your competitors. Understand the commercial and business value of your roadmap items and adapt your prioritisation accordingly. Collaborate with your Engineering teams to develop best-practice solutions that satisfy your roadmap needs whilst allowing for close attention to architecture, security, scalability and code quality, as well as nurturing innovation and ideas. Support GTM activities, before during and after development, communicating the value and benefits to customers and internal business stakeholders. Skills & experience Proven experience in a Product Management role and experience as a Product Manager. Proven track record of executing and delivering product roadmaps. Experience in stakeholder management in a product environment. Strong communication skills with a proven ability to make the complex simple. What were looking for: Curious, proactive and passionate individual who works autonomously and thrives on ownership of their product. Confident and proactive in collaboration with stakeholders and customers and be able to walk in their shoes. Strong and confident communicator, acting as a bridge between technical and commercial, able to adapt to the audience in front of you. Passion for data to support your decision-making. Working knowledge of business, finance and commercial metrics, terminology and KPIs and how they impact product roadmaps. Proven ability to lead a team, inspiring them to better themselves at every opportunity. Benefits & culture Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Heres what youll gain if youjoin our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary and annual bonus. 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. TPBN1_UKTJ

Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UKs most well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success • ideally within the HR / ER / People Tech space • and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UKs leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. Were not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: Its so intuitive. Its built around how HR advice is actually provided. Were not fitting around the software; the software fits around us. The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, youll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. Youll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governanceparticularly in HR tech environments. Where youll add value: Customer Relationship Management Youll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. Revenue & Retention - Youll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. Internal Collaboration & Strategy - Youll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. Tools & Reporting - Using HubSpot and other tools, youll maintain accurate records of customer interactions and leverage data to guide decisions. About you: Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment Excellent communication, presentation, negotiation, and influencing skills Proactive and customer-centric approach to relationship management Strong organisational skills with the ability to manage multiple priorities Commercially aware with strong product and industry knowledge Ability to interpret data and derive actionable insights Proficient in Microsoft Office applications (Word, Excel, PowerPoint) Whats on Offer: Life assurance Pension Holiday purchase scheme Volunteering days Long service awards Contribution towards professional qualifications Contribution towards membership fees Employee assistance programme Health cashback plan And more. If you're excited by the opportunity to work at the intersection of technology and people, and youre ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then wed love to hear from you. Apply today and be part of a team thats changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. TPBN1_UKTJ

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