Trabajos service desk en Reino Unido - Page 2

An exciting opportunity has arisen for a Facilities Assistant to join a welcoming and supportive team in the heart of London. This role is perfect for someone who enjoys being at the centre of office operations, ensuring that everything runs smoothly and efficiently. You will play a vital part in maintaining the high standards of the workplace environment, supporting colleagues with their day-to-day needs, and helping to create a pleasant and productive atmosphere for everyone. What you'll do • Manage incoming/outgoing mail and deliveries, • Respond to facilities requests via email/service calls, • Set up and clear meeting rooms for events, • Maintain office, kitchen, and supply areas, • Keep workspace tidy and presentable, • Assist with minor repairs, desk moves, and printer upkeep, • Assemble/reconfigure furniture as needed, • Identify and address cleaning/maintenance issues, • Liaise with building engineers on maintenance tasks, • Office-based experience with strong MS Office skills (Excel desirable), • High attention to detail and sense of ownership, • Proactive, hands-on approach to problem-solving, • Ability to prioritise in a fast-paced environment, • Strong communication and interpersonal skills, • Reliable, adaptable, and quick to learn

Role Overview A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk. This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working across a variety of client environments. Your New Role You will sit across 1st and 2nd line support, handling day to day user issues while also supporting more technical escalations as your experience grows. You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery. Your Responsibilities • Providing 1st and 2nd line support across multiple client environments, • Logging, managing and resolving tickets through a PSA system, • Supporting Microsoft 365 including users, mailboxes, permissions and devices, • Desktop and laptop support across Windows and macOS, • Basic networking troubleshooting including switches, firewalls and Wi-Fi, • User onboarding and offboarding, • Working to SLAs and contributing to service improvements, • Maintaining clear ticket notes and documentation Tech Environment • Microsoft 365, Exchange Online, SharePoint, • Windows and macOS environments, • Entra ID and basic cloud identity management, • Networking fundamentals including switches, firewalls and Wi-Fi, • PSA tools such as Autotask You Will Have • Experience in a 1st or 2nd Line IT Support role, • Previous MSP experience is strongly preferred, • Good working knowledge of Microsoft 365 and Windows environments, • Comfortable dealing directly with users and stakeholders, • Strong troubleshooting mindset and attention to detail, • Able to prioritise workload in a fast-paced environment, • Someone who takes ownership of tickets rather than passing them on Desirable • Experience in an MSP environment, • Experience in a music or entertainment environment, • Experience with Networks

A fantastic MSP based in the West End are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience. You must have a years experience working for an MSP and managing corporate clients. Fantastic Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered – Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzasand breakfast on Wednesdays! As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priorityand dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Essential Experience • Preference given to candidates with MSP background, • Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role, • Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies, • Working knowledge of Microsoft Defender suite including Endpoint Detection and Response, • SC-200 Microsoft Certified: Security Operations Analyst Associate OR, • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service, • Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support, • Manage technical and stakeholder incident reporting via concise communications, • Manage client communication channels during an active incident, • Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident, • Provide operational support to wider Cyber Security Team on security incidents

IT Service Desk Analyst Monday to Friday 4 days a week in office £30.000 - £35.000 plus benefits What you will be doing: • Providing support to staff via multiple communication channels including phone, video, chat, in person and email, • Troubleshooting hardware and software issues, • Keeping inventory accurate and assessing the requirement for IT equipment, • Experience in an IT/Desktop support/Service Desk role, • A good understanding of Microsoft 365, Active Directory, and desktop deployment, • Familiarity with ticketing systems, • Excellent communication & problem solving skills

IT Support Engineer £35k-£38k Greenwich (SE10) A well-established law firm in Greenwich is seeking an experienced IT Support Engineer to join its growing IT team. This is an excellent opportunity for a proactive and customer-focused IT professional to support a busy legal environment, providing high-quality technical support across the business. Key Responsibilities • Provide first- and second-line IT support to users across the firm, both remotely and on-site, • Troubleshoot and resolve hardware, software and system issues in a timely manner, • Set up and maintain laptops, desktops, phones and peripherals, • Support Microsoft 365, Windows environments and standard business applications, • Assist with user account administration, onboarding and offboarding processes, • Support meeting room and conferencing technology, including AV equipment, • Maintain accurate IT documentation, asset registers and support logs, • Liaise with third-party IT providers and suppliers to resolve technical issues, • Assist with system upgrades, technology rollouts and continuous service improvements, • Previous experience in an IT support or service desk role, • Strong knowledge of Microsoft Windows and Microsoft 365, • Good understanding of networking, hardware and troubleshooting principles, • Excellent communication skills with the ability to support non-technical users, • Strong organisational skills and the ability to manage competing priorities, • Experience within a legal or professional services environment, • Exposure to ITIL or structured IT service management processes, • Knowledge of Cyber Essentials or IT security best practices If you would like to learn more about this opportunity, contact Matthew Heard for a confidential discussion. LR Legal is a specialist legal recruitment agency with a reputation based on trust and integrity. We will always ask your permission before sending your CV to any of our clients.

Junior IT Support Engineer £28-34k + Benefits, London Bench IT are looking to onboard a Junior Support Engineer / L1.5 Engineer to support a global financial services organisation. This position would be ideal for a motivated candidate seeking to develop their career within the IT sector who has a strong desire to learn and develop their skills. The successful candidate should have the skills and experience included below; • Experience in IT support or relevant internship Associate's degree in IT, Computer Science, or related field; or equivalent experience – Ideal experience would be 2-3 years, • Respond to IT service desk tickets, • Assist users via phone, email, or in-person, • Set up and maintain computers and peripherals Manage user accounts and passwords, • Support software installations and updates, • Ability to troubleshoot technical issues, • Good communication skills, • Strong problem-solving skills Ability to work independently and in a team, • Desirable skills/technology the client will provide training on;, • Proficient with Operating Systems (Windows 11/Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Users &, • Computers Laptop/Desktop builds and management, • Citrix: XenApp 7.x & Workspace/Receiver, • Zoom, • Mimecast, • iPhone configuration & management, • Polycom/Condeco Audio Visual management Junior IT Support Engineer £28-34k + Benefits, London

We are recruiting four Building Support Managers to support the day-to-day operational delivery of Facilities services across TfL Group Head Office buildings. Reporting to the Building Manager, you will manage on-site facilities operations, coordinate contractors, ensure health and safety compliance, and act as the single point of contact for building occupants on all Facilities-related matters. This is a hands-on, operational role, suited to candidates with solid Facilities Management experience who enjoy working on site, dealing with people, solving problems and keeping buildings safe, compliant and fully operational. Contract: 6 months Initially with a potential of extension Location: Different TfL locations around London Payrate: £123 per day Umbrella Working Hours: Monday to Friday 8:00am to 6:00pm Working Pattern: Fully office based About the team The Facilities Operations team is responsible for asset maintenance, facilities service delivery and health & safety compliance across TfL Group Head Office buildings in London. You will join a close-knit team of 4–5 Building Support Managers, collectively supporting multiple office buildings and working closely with the Building Manager, Operations Managers, contractors and building occupants. Key responsibilitiesFacilities Management • Support the daily on-site delivery of Facilities service contracts, ensuring works are carried out in line with contract requirements, TfL policies and health & safety standards., • Monitor contractor performance and escalate issues where service delivery or compliance falls below expectations., • Carry out regular building inspections to identify maintenance issues, minor works and repairs, ensuring buildings remain safe, compliant and comfortable., • Maintain accurate building records including statutory certificates, maintenance records, licences, floor plans and contracts, in line with audit requirements., • Support business continuity arrangements and assist during emergency situations, including attendance outside normal working hours where required.Health & Safety, • Ensure compliance with relevant health & safety legislation, TfL procedures and the Safety Management System., • Support the management of site emergencies and incident response., • Participate in House Committee and Health & Safety meetings, providing practical advice and follow-up actions., • Assist with contractor audits to ensure safe working practices are followed.Procurement & Financial Support, • Verify invoices for payment and confirm completion of works., • Support monitoring of site expenditure against agreed budgets., • Assist with raising requisitions, producing basic specifications and liaising with Procurement as required.Customer Service, • Act as a professional and approachable point of contact for building occupants on Facilities matters., • Monitor Help Desk performance to ensure issues are logged, tracked and resolved in a timely manner., • Coordinate contractor activity to minimise disruption to building users.Project Support, • Support the delivery of minor maintenance and facilities-related works, ensuring they are completed safely, on time and to an acceptable standard.What we’re looking forEssential, • Experience providing direct Facilities Management support within an office or commercial environment., • Good working knowledge of building operations, contractor coordination and on-site service delivery., • Strong interpersonal and communication skills, with the confidence to deal with a wide range of stakeholders, from building occupants to contractors., • A proactive, flexible approach and the ability to work effectively in a busy, operational environment., • Competent IT skills, including Microsoft Outlook and MS Office., • Willingness to participate in on-call arrangements and attend site outside normal hours when required.Desirable, • Experience working across multiple buildings or sites., • Exposure to Health & Safety compliance within a facilities environment., • IOSH and/or NEBOSH qualifications (or working towards)., • Experience supporting senior or executive-occupied office environments., • Basic budget monitoring or financial administration experience within FM.Typical day, • Checking contractor activity and site compliance, • Carrying out building inspections, • Following up maintenance issues raised through the Help Desk, • Engaging with building occupants and stakeholders

Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management. Client Details This opportunity is with a well-established organisation in the financial services industry. Description • Provide Level 2 support across Windows and macOS environments, • Manage incidents and service requests end to end via Jira Service Management, • Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint), • Support endpoint management using Intune, • Resolve video conferencing issues (Cisco), • Execute onboarding and offboarding activities, • Manage escalations and liaise with senior resolver teams, • Maintain excellent ticket hygiene and SLA awareness, • Contribute to knowledge articles and SOP documentation A successful 2nd Line - IT Support professional should have: • 2+ years' experience in a Service Desk or IT Support environment, • Proven Level 2 troubleshooting in a multi-platform enterprise setting, • Strong Windows and macOS desktop support experience, • Solid Microsoft 365 support capability, • Experience working with Jira Service Management or similar tools, • Excellent verbal and written communication skills, • Ability to translate technical detail into business-friendly language, • Competitive daily rate between £200 and £240, paid in GBP., • Temporary role offering exposure to the financial services industry in London., • Opportunity to work within a large organisation with a focus on technology.

About the Role We are looking for a proactive, organised, and customer-focused Hire Desk Coordinator to join our growing team. This is a fast-paced and varied role where you will be responsible for supporting customers with their equipment hire requirements, processing enquiries and orders, coordinating logistics, and ensuring a high standard of service throughout the hire process. You will play a ke... ZIPC1_UKTJ

Our Client is currently seeking an experienced Subsidence Engineer (Desk based / UK wide coverage). You will mainly deal with properties affected by subsidence.The Role • Handle a portfolio of subsidence claims involving landslips, sinkholes/voids and alternative intervention methods, on a project managed basis, • Attend site to carry out technical assessments and the investigation of claims, • Determine causation / defect diagnosis and policy liability, • Decline claims where appropriate, • Determine nature and extent of damage, • Prepare / submit full ABI reports, outlining findings and recommendations, • Oversee complex repair schemes, sub-structure and super-structure, • Liaise with contractors and all relevant external suppliers, • Work closely with and support the Contractor Network, • Review claims and deal with variationsSkills / Qualifications, • Prior subsidence / Loss Adjusting experience, • Ideally you will be MRICS, MCIOB, C.BuildE qualified... although this is not essential, • Strong communication skills, both written and verbal, • Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims , , Job Ref: DC1007. For all other vacancies, take a look at our website - exchange-street.co.uk

A fantastic MSP based in the West End are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience. You must have a years experience working for an MSP and managing corporate clients. Fantastic Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered – Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzasand breakfast on Wednesdays! As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priorityand dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Essential Experience • Preference given to candidates with MSP background, • Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role, • Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies, • Working knowledge of Microsoft Defender suite including Endpoint Detection and Response, • SC-200 Microsoft Certified: Security Operations Analyst Associate OR, • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service, • Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support, • Manage technical and stakeholder incident reporting via concise communications, • Manage client communication channels during an active incident, • Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident, • Provide operational support to wider Cyber Security Team on security incidents

We have an exciting opportunity to work as an IT Support Apprentice for Sony! About the role: As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills. Please note: Applicants must be 18 years old or over. Responsibilities: • Assist in providing IT support services to game development teams, • Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision, • Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software, • Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves, • Carry out installation and basic configuration of hardware and software, • Support the IT team in maintaining strong working relationships with the Development Studio, • Help monitor service performance against SLAs and report issues to senior team members, • Developing knowledge of desktop security and asset management processes, • Assisting with the management and distribution of IT peripherals, • Learning how to optimise desktop and workstation performance, • Gaining exposure to hardware and software selection processes, • Understanding IT and information security policies and how they are applied in practice, • A strong interest in IT support and technology, • Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux), • Willingness to learn about service desk operations and support processes, • Good problem-solving skills and attention to detail, • Strong communication and interpersonal skills, • Ability to prioritise tasks and work effectively under guidance, • Exposure to IT environments or support roles (e.g., school, personal projects, or work experience), • Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP), • Interest in the gaming or creative industry, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break Benefits: • PlayStation perks such as free 1 party games and free PlayStation Plus subscription, • Pension scheme, • Life assurance, • Income protection, • BUPA private medical & dental insurance, • 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas, • Buy or sell up to 5 days holiday, • Flexible working hours, • Family friendly parental leave policies, • Up to 35% off Sony brand products, • Subsidised on-site café, • On-site gym, • Free eye test and glasses voucher, • Mental wellbeing programme 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

IT Manager (No direct reports, purely management of services role)South East London (5 days on site)£54,000–£57,000 + 17% pension36 hours per week (8am–4pm, Mon–Fri)Education sector – enhanced DBS will be carried out for the role The OpportunityMy client is seeking an experienced IT Manager to take ownership of IT service delivery across a multi-site Education environment. This is a pivotal role focused on managing a third-party MSP, driving service excellence, and leading key elements of a forward-thinking IT strategy through to 2030. You’ll operate as the bridge between technical suppliers and internal stakeholders, ensuring IT services are reliable, cost-effective, and aligned with organisational goals. Key Responsibilities Supplier & Contract Management • Act as the primary contact for the managed service provider (MSP), ensuring delivery against SLAs, KPIs, and contractual commitments, • Lead supplier performance reviews and proactively address underperformance, • Support consolidation of multiple IT service contracts into a single provider, • Manage relationships with wider IT suppliers (connectivity, software, AV), • Maintain accurate IT asset registers across hardware and software, • Track lifecycle, licensing, warranties, and refresh cycles (2–3 years ahead), • Coordinate asset audits and ensure compliant disposal of equipment, • Develop and manage annual hardware/software purchasing plans, • Support delivery of a long-term IT strategy, including Microsoft tenancy consolidation and infrastructure upgrades, • Translate strategic goals into actionable workstreams with clear timelines, • Ensure consistent, high-quality IT support across all sites, • Monitor service desk performance and act as escalation point, • Support onboarding of new sites where required, • Maintain IT policies aligned with legislation and sector guidance, • Ensure compliance with GDPR, safeguarding, and security standards, • Proven experience managing IT services or contracts within a multi-site environment, • Strong MSP management experience, holding providers accountable to performance metrics, • Solid understanding of Microsoft 365 and tenancy structures, • Experience managing IT assets and lifecycle planning at scale, • Knowledge of infrastructure, cyber security, and data protection principles, • Confident communicator able to engage both technical and non-technical stakeholders What’s on Offer • Generous pension (17% contribution), • 28 days annual leave plus bank holidays, • On-site parking

Jira Service Management Consultant Outside IR35 Contract Mostly Remote (Occasional Travel to London) 3-6 Months (View to Extending) Immediate Requirement A fast-growing Technology organisation is building out its Enterprise Systems capability and is looking for a hands-on Jira Service Management Consultant to support enterprise workflow, ITSM and operational tooling initiatives. This is a fast-paced environment requiring someone who can operate autonomously, work closely with technical stakeholders and hit the ground running. Key Experience • Jira Service Management (JSM), • Atlassian ecosystem, • ITSM / Service Desk tooling, • Workflow automation and configuration, • Integrations and operational tooling, • CMDB / Assets / Insight experience beneficial Responsibilities • Configure and optimise Jira Service Management environments, • Support workflow automation and service process improvements, • Work across enterprise systems and operational tooling, • Support integrations across wider technology environments, • Collaborate with technical and operational stakeholders globally Strong preference for hands-on implementation-focused consultants rather than Agile/Scrum delivery-only backgrounds. If relevant, or if you know someone suitable, feel free to apply.

Status: Temporary agency worker (PAYE) Duration: 6 Months Day rate: £130 per day =£33,800 per annum Location: Central London An international media company is looking for a temporary IT Support Engineer. IT Support Engineer - Responsibilities: • Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees., • Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues., • Meeting room and A/V (audio-visual) support., • Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking., • Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary., • Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly., • Contributing to knowledge sharing and continuous improvement within the IT Support team. IT Support Engineer - Requirements: • Proven Tier 1/2 IT support experience in an enterprise environment., • Strong working knowledge of Microsoft Windows 11., • Strong working knowledge of MacOS support in a corporate setting., • Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word)., • Familiarity with Active Directory tasks (password resets, account unlocks)., • Familiarity with Okta and Single Sign-On (SSO) technologies., • Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings., • General understanding of networking basics (Wi-Fi, TCP/IP). Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

2nd Line Systems Engineer *CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE * Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd LineSystems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. Responsibilities: • Respond to technical requests via phone, email, and ticketing system., • Resolve 2nd line and NOC support tickets promptly., • Provide on-site client support and maintain clear ticket documentation., • Identify recurring IT issues and implement permanent solutions., • Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors., • Minimum 3 years IT support experience, in an MSP environment., • Experience working on a busy service desk., • Strong customer service and client-facing skills., • Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies., • Competent with Windows, macOS, and mobile device support., • Excellent communication, problem-solving, and teamwork skills.

Cobalt Recruitment is delighted to be representing a highly regarded institutional property owner in the search for an Assistant Operations Manager to join the team at one of London's most recognised commercial office assets. This is a newly created role within the building, offering the successful individual the opportunity to step into a highly visible position with genuine scope for progression, exposure to an exceptional leadership team, and the chance to develop within one of the market's most respected real estate platforms. Working closely with the Operations Manager, this role will suit an ambitious Assistant FM, Assistant Building Manager, or confident Building Manager seeking an environment that can genuinely turbo-charge their career development. The business is looking for an individual with enthusiasm, initiative, and professional curiosity; someone who enjoys taking ownership, builds credibility quickly with occupiers and stakeholders, and is confident managing upwards within a fast-paced commercial setting. Personality and approach are just as important as technical capability, with the client keen to attract someone who is proactive, commercially aware, and genuinely motivated to build a long-term career within premium property management. Key responsibilities: • Support the day-to-day operational management of a large multi-let commercial office building, • Oversee soft services including cleaning, security, reception, service desk, and associated contractor performance, • Build and maintain strong occupier relationships, ensuring a consistently high level of customer service delivery, • Chair contractor meetings and support service partner performance reviews against agreed SLAs and KPIs, • Conduct regular building inspections, identifying operational improvements and ensuring remedial actions are completed, • Assist with the management of health & safety compliance, audits, fire drills, and statutory processes, • Support sustainability and ESG-focused initiatives across the asset, • Coordinate small works projects and monitor contractor delivery on site, • Assist with service charge budget monitoring, purchase orders, and financial administration, • Support occupier communications and property-wide engagement initiatives, • Deputise for the Operations Manager when required and contribute to the wider operational strategy of the building Our client is particularly interested in individuals who demonstrate initiative, professionalism, and genuine enthusiasm for the industry. Strong interpersonal skills, commercial awareness, and the confidence to build relationships with senior stakeholders will be essential. IOSH qualification or similar health & safety exposure would be advantageous, alongside a proactive mindset and a genuine desire to develop within a leading property platform. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.

ONLY APPLY IF YOU ARE LOCATED NEAR THE KENT AREA AND CAN TRAVEL INTO THE OFFICE 5 DAYS A WEEK We are looking for two hands-on Cyber Security Engineers to help protect our organisation from evolving cyber threats. This operational security role is ideal for someone who enjoys investigating incidents, working with a wide range of security technologies, and making a direct impact on cyber resilience. You will play a central role in our cyber defence operations, working daily with platforms including Microsoft Defender for O365, Entra ID, Intune, Rapid7 SIEM, and Sophos Antivirus. The role involves monitoring security events, investigating suspicious activity, responding to incidents, and continuously strengthening our security posture. You’ll join a supportive and collaborative environment with ongoing opportunities to develop your technical expertise and progress your career within cyber security. Key ResponsibilitiesSecurity Monitoring & Incident Response • Monitor alerts and telemetry across endpoints, identities, email, and cloud services using Rapid7 SIEM, Microsoft Defender, and Sophos Antivirus., • Investigate cyber security incidents including malware infections, phishing attacks, identity compromise, and unauthorised access attempts., • Conduct incident triage, root cause analysis, containment, remediation, and recovery activities., • Lead or support incident response activities in line with internal procedures and security standards., • Escalate major incidents appropriately and provide timely updates to stakeholders.Threat Detection & Prevention, • Identify emerging threats, vulnerabilities, and attack trends relevant to the organisation., • Tune and optimise security tooling to improve detection capability and reduce false positives., • Implement and maintain endpoint protection controls and security policies., • Support vulnerability management processes, including remediation planning and risk tracking.Security Operations & Continuous Improvement, • Maintain and enhance security monitoring rules, alerts, dashboards, and reporting., • Contribute to the development of incident response playbooks and operational runbooks., • Support security audits, compliance initiatives, and risk assessments., • Help drive continuous improvement in the organisation’s overall cyber security maturity.Collaboration & Communication, • Work closely with IT, infrastructure, and service desk teams to resolve security-related issues., • Produce clear and concise technical and non-technical incident reports., • Identify phishing trends and risky user behaviours, supporting security awareness activities., • Assist with security projects and the implementation of new technologies.Working Hours, • 40 hours per week, Monday to Friday., • Flexible start times between 7:30am and 9:30am., • Following a successful training period, hybrid working is available with up to one day per week working from home.Skills & Experience Required, • Experience in a Cyber Security Engineer, SOC Analyst, or similar security-focused role., • Hands-on experience with Microsoft Defender for Endpoint and/or Microsoft 365 Defender., • Experience using Rapid7 SIEM or a comparable SIEM platform for monitoring and investigations., • Experience managing or supporting Sophos Antivirus or similar endpoint protection solutions., • Strong understanding of cyber threats, attack vectors, and incident response methodologies., • Ability to analyse logs, alerts, and endpoint activity to determine impact, scope, and root cause., • Good understanding of Windows environments and core networking concepts., • Strong documentation, reporting, and communication skills., • Practical experience with security tools such as IDS/IPS, Metasploit, Nexpose, Nmap, Nessus, Wireshark, L0phtCrack, John the Ripper, or similar technologies., • Familiarity with security frameworks and standards including ISO 27001 and the NIST Cybersecurity Framework.

Job Profile for Lead Service Coordinator SEL46500 Position: Lead Service Coordinator Location: Office-Based Canary Wharf Salary: up to £38k, depending on experience Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and the service desk m... ZIPC1_UKTJ

Service Desk Manager / Desktop Support Manager £60k Package, London Bench IT are looking to onboard a Service Desk Manager/ Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site for a Global Asset Manager. The successful candidate should have the skills and experience included below; • Day to Day team management and resource scheduling of 1st and 2nd support teams., • Maintain high satisfaction levels and meet or surpass agreed service level agreements., • Management and Performance Reporting, monitor and report on agreed SLA's., • Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management., • EUC technical skill set: Windows 10/11, Active Directory, O365, Intune, • With a minimum of 3 years of Technical Support Lead experience, the lead will manage their local regional team and service level with regional handoffs as required., • The EMEA Desktop Support Manager/Team Leader will expected to interlock with the APAC Team Leader., • High priority incidents are to be worked on collaboratively using a follow the Sun model. Interaction with peers in APAC as part of continuity of Global Service., • The Support Manager will be expected to regularly feed into the Continuous Service Improvement Plan (CSIP) for the service provider; providing trend analysis and recommendations., • Ensure our support teams consistently exceed customer expectations. Service Desk Manager / Desktop Support Manager £60k Package, London

Junior IT Asset, Audit & Device Administrator • London/Hybrid (x4 days onsite), • Salary £30,000 - £45,000 depending on experience + bens OverviewAn excellent opportunity has arisen with a global and rapidly growing organiation for a proactive and detail-oriented Junior IT Asset, Audit & Device Administrator to support the effective management and governance of IT devices across the organisation. This role is ideal for someone at the beginning of their IT career who enjoys structured processes, maintaining accurate records, and contributing to operational efficiency and compliance.Working closely with IT and security teams, you will help ensure devices such as laptops, mobile phones, and tablets are tracked, maintained, and compliant with internal standards and policies. Full training and support will be provided, making this an excellent opportunity to develop experience in IT operations, asset management, and compliance.Role & Responsibilities, • Maintain accurate records of IT assets, including ownership, location, lifecycle status, and inventory data., • Support regular device audits and compliance checks, identifying and escalating discrepancies where required., • Assist with the issuing, return, replacement, and retirement of IT equipment in line with established procedures., • Support audit preparation activities, including evidence gathering and documentation maintenance., • Help monitor device compliance and security standards, including updates, encryption, and endpoint protection requirements., • Assist with the setup, configuration, and deployment of laptops, desktops, tablets, and mobile devices., • Provide first-line support to users for device-related issues and requests., • Support mobile device administration through device management platforms and standardised processes., • Maintain clear documentation, records, and operational procedures to support audit readiness and service consistency., • Contribute to continuous improvement by identifying opportunities to streamline processes and improve documentation.Skills & ExperienceEssential, • Previous experience in an IT support, administrative, service desk, or technical support role (including apprenticeships or placements)., • Strong organisational skills with excellent attention to detail., • Comfortable working with records, inventories, and tracking systems., • Good communication and interpersonal skills with a customer-focused approach., • Willingness to learn structured operational and compliance processes., • Ability to work methodically and manage tasks accurately in a fast-paced environment.Desirable, • Exposure to IT asset management, auditing, or compliance-related activities., • Familiarity with Windows operating systems and Microsoft 365 environments., • Experience supporting mobile devices and endpoint technologies., • Awareness or interest in IT security, governance, or operational risk., • Relevant IT certifications, training, or qualifications.

Our prestigious financial services client is seeking an experienced facilities or office services professional who enjoys operating in a fast-moving corporate environment where no two days are the same. Working within a highly professional financial services setting, the role offers broad exposure across facilities coordination, business support, health & safety, archiving governance, supplier management and wider operational support functions. The position sits at the heart of the business and plays a key role in ensuring the smooth day-to-day running of the office environment. From overseeing document archiving processes and maintaining business continuity systems, through to supporting environmental initiatives and providing hands-on operational assistance where required, this is a varied and visible role with genuine responsibility. The organisation is seeking an individual who is proactive, highly organised and comfortable managing multiple priorities simultaneously. Candidates who enjoy ownership, can work calmly under pressure and are happy rolling up their sleeves when needed will thrive in this environment. The role also offers exposure to wider Health & Safety and operational governance responsibilities, making it an excellent opportunity for someone looking to further develop within a corporate financial services infrastructure environment. Key Accountabilities -Support the Assistant Manager in overseeing mailroom staff operations on a day-to-day basis -Support Facilities team in managing the security function and site access protocols. -Support the Administration Manager during the annual insurance renewal process and risk assessment. -Process occasional calls from external contacts or clients in a professional manner -Maintain new joiner / leavers register and support the HR department with any reporting requests in this regard. -Maintain fixed asset register and carry out physical asset reviews. -Input into the Banking system all entries on a monthly basis -Maintain the access control system, produce daily/monthly reporting -Authorise and send purchase orders, ensuring adherence to procurement budgets. -Manage inventory and procurement for stationery, printing, and essential office suppliers. -Monitor document archiving online database to ensure data integrity and ease of retrieval. -Review/authorise document archiving Intake Forms processed by the mail room -Produce document archiving destruction report to all departments on a yearly basis -Update Everbridge (Emergency Notification System)), to ensure staff contact data is current for business continuity. -Assist in Health & Safety functions -Maintain Fire Safety awareness portal and and ensure completion of DSE (Display Screen Equipment) assessments. -Assist facilities management with environmental initiatives and associated tasks -Provide proactive desk-side cover and hands-on support for team members during periods of absence or peak workloads to ensure all administrative service levels are maintained. -Any other duties as directed including adhoc / occasional duties (sickness cover) including covering reception, helping with archiving, moving boxes, now and again. Itesm that might not be fully including in the JD. Experience -At least 3 years of experience in a supervisory role, preferably within any financial Services -Proven ability to manage competing priorities and remain calm under pressure within a high-stakes, fast-paced corporate environment. -Strong understanding of Health & Safety and its application within a professional services or financial office setting. -Excellent knowledge of Microsoft applications

Every great primary school runs on brilliant organisation behind the scenes. We’re working with a welcoming and well-led primary school in Hammersmith and Fulham who are looking for an experienced School Administrator to join their team full time. This is a busy, people-focused role at the heart of the school community. If you know your way around a primary school office and can confidently use SIMS, this could be your next move. What you’ll be doing • Managing day-to-day administrative tasks within the school office, • Using SIMS to maintain pupil records, attendance and data, • Supporting with admissions and leavers processes, • Handling parent queries, phone calls and front desk enquiries, • Assisting senior leaders with reports and general admin What we’re looking for • Previous experience in an administrative role within a primary school, • Confident, hands-on experience using SIMS, • Strong organisational skills and attention to detail, • A friendly, approachable manner with pupils, parents and staff, • Supportive leadership team, • Positive, community-driven environment, • Opportunity to make a real impact in a thriving primary setting If you’re an experienced Primary School Administrator ready for your next opportunity in Hammersmith and Fulham, we’d love to hear from you. PLEASE NOTE: Applicants who do not have SIMS experience will not be considered. All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.

Are you an experienced Customer Service Assistant looking for a part-time opportunity? This is a temporary to permanent role and can become permanent for the right person. Join this team as a Receptionist Customer Services Assistant and become the face of our college, providing essential support and a warm welcome to all visitors. This role is crucial in maintaining the professionalism and efficiency of our front-of-house operations, ensuring that all interactions are handled with courtesy and care. Day-to-day of the role: • Operate the front of house reception desk during core hours, with a rota for assigned evenings and occasional weekends., • Assist learners, staff, and external stakeholders by providing information, advice, or support., • Serve as an ambassador for the College, ensuring all visitors are greeted, signed in, and issued a visitor’s badge., • Handle all telephone, email, and in-person communications in a pleasant and professional manner, adhering to college KPIs., • Respond to email enquiries received through the generic college inbox promptly., • Stay updated with relevant information regarding courses, enrolment details, and learner eligibility requirements, ensuring accurate information is provided., • Implement and contribute to the design and documentation of reception procedures and processes., • Support the main enrolment period and participate in other cross-college events and activities., • Excellent communication and interpersonal skills., • Ability to take initiative in resolving minor matters and referring more serious matters to the appropriate staff., • Familiarity with standard office software and communication tools., • Experience in a receptionist or front-of-house role is preferred., • Understanding of health & safety regulations and commitment to maintaining a safe environment. 25 hours per week, time are: 08.30am-14.30pm Monday to Friday - 100% office attendance, no remote working Must be flexible to work across various campuses in East London. An Enhanced DBS will be required. Application can be made via Reed.

JOB TITLE Sales Associate ROLE TYPE - Full Time Permanent contract REPORTING TO Store Manager LOCATION London - Motcomb DATES : Asap COMPANY PROFILE Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort . ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES is acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear . Based in Paris designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms . THE POSITION Your role is to offer to the customers a unique and memorable experience in order to maximize the sales and to establish long term relationships with the customers, in accordance with the standards and the image of Eres. RESPONSIBILITES Because of your position of Sales Consultant, your responsibilities include, but are not limited to the following aspects: Brand Image • Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look, • Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worth a luxury environment, • Share your expertise with the customers and with the teams Sales skills • Master and observe the Eres Art of Sale techniques, • Have a perfect knowledge of Eres, of the collections and the stocks, • Know and follow the KPI’s, • Develop and work with the customer file, • Support the other Sales assistants Operations • Master the management of the cash desk, • Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms, • Participate to the reception of goods, to the stock management and to the boutique reorders PROFILE A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy Strong customer Service Mindset Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy Structured, organized, show initiative At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions... We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Entry Level Marketing - Leadership & Progression CrestPointUK | Full-time | London (On-site) Compensation: £35,000 – £60,000 OTE Not your average entry-level role. BasePoint runs face-to-face marketing and customer acquisition campaigns for some of the UK's biggest household brands - including EE, BT, and British Gas. We're expanding, and we're looking for driven individuals who want to build real skills in marketing, sales, and leadership from day one - not in a classroom, not behind a screen, but in the field with real customers and real results. If you're the kind of person who backs themselves, works well with people, and wants a career that moves as fast as you do - this is worth your time. The Role This is a field-based marketing position where you'll represent our brand partners directly with customers in residential and event settings. Day to day, you'll be: • Engaging customers and communicating products and services with confidence, • Representing established UK brands in a professional, face-to-face environment, • Contributing to live marketing campaigns and tracking your own performance Training & Development You won't be thrown in the deep end. Every new team member goes through structured training covering: • Customer engagement and professional communication, • Brand representation and campaign delivery, • Performance tracking and personal development Progression BasePoint promotes from within. There is no seniority queue here - progression is based entirely on performance and attitude. As you develop, you'll have the opportunity to: • Mentor and support new team members, • Coordinate and lead campaign activity Who We're Looking For You don't need a degree or a sales background. You do need: • A genuine interest in people and communication, • A preference for hands-on, active work over desk-based roles, • A competitive edge and a willingness to be coached A Few Practical Points • Full-time, on-site role based in London, • Self-employed structure with performance-based earnings, • Working hours vary depending on campaign schedules, • OTE reflects realistic on-target earnings for full-time perfo

Overview: Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students. Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally. The Role Vivi is currently seeking a leave replacement for a 6–12-month placement. The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product, its features, and the environments in which it runs. You will be the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team. This role is 100% remote, with up to 30% travel within the region. Responsibilities: • The main regional point of contact for technical questions within the sales team, • Liaising with the global engineering and support teams to solve problems as they arise, • Gathering customer requirements, • Supporting customers through the evaluation and onboarding process, • Configuring Vivi within customer environments, • Advising customers on how to best configure their environments to work with Vivi, • Assist with responding to RFI’s and RFP’s, • Completing technical documentation required by customers, • Competitor research, • Technical guidance for salespeople in pre-sales meetings and possible demos (virtual and in-person), • Keeping the sales team up to date with technology, • Developing and documenting implementation plans and best practices Experience: • 3-5 years’ experience in a similar technical role, • Experience of working within commercial sales team, • Demonstratable experience of working with wired networking technology including switch and firewall configuration and troubleshooting, • Demonstratable experience of working with wireless networking including wireless LAN configuration and troubleshooting Highly Desirable Experience: • Cisco Certified Network Associate (CCNA) preferred, • Experience working with the Atlassian Suite (Jira Service Desk and Confluence), • Experience of working with HDMI displays, projectors and interactive touch panels, • Knowledge of all major desktop and mobile operating systems, • Knowledge of networking practices as applied in school environments, • Experience applying ITIL (Information Technology Infrastructure Library) methodologies Essential Skills: • Relationship-driven with customer-first mentality, • Excellent written and verbal communication skills, • Excellent problem-solving skills, • Have a passion for technology, particularly in the EdTech space, • Strong organisational and administrative skills, including an ability to prioritise workloads and meet deadlines, • A great team player who can work autonomously when required

Role Summary We’re looking for an experienced Account Director with hands-on Paid Shopping (Google & Microsoft Ads), and product feed experience to join our busy team, working across some key clients. More broadly the role will incorporate all aspects of online planning & buying (standard paid search, social, programmatic, display, etc.), however strong search / paid shopping experience is a prerequisite as this is an important area investment for a key client. You will work into the Board Account Director on the business and the Head of Online. Why The Grove Media? We’re a proud independent company with an independent spirit. We specialise in delivering great value and service to the 99% of UK advertisers who spend £3m or less. We believe that the best planning comes from putting our clients’ needs first. We pride ourselves on offering informed, transparent and unparalleled advice on using media effectively. We believe the best way to work is to get as close to our clients’ real business as possible, roll our sleeves up and become part of their team. We identify the Real Issue, focus on the Real Audience, understand the Real Purchase Process, make Real Connections and Really Collaborate. We call it Real World Media Planning & Buying and it gets Real results. We invest in our staff, and in turn, they invest in our clients. That might be one reason why, on average, our clients stay with us for 3 years longer than the industry average. Department Profile Our online media department is a specialist online team. We focus on planning, buying, activating, managing and reporting on pretty much all forms of online media. These include paid search campaigns on Google and Bing, paid social campaigns across Facebook, Instagram, Twitter, Pinterest etc. as well as programmatic, email and publisher direct deals. Most our online media are planned within the wider context of other media communications so there’s plenty to learn about print, out of home, TV etc. also. Who we are looking for? We’re looking for an experienced candidate who is analytical, independent & ambitious, keen to learn and to develop their skills in the field of online media. Attention to detail and being a self-starter are key to be successful in this role. As mentioned, Paid Shopping experience is essential with a minimum of 5+ years of experience in a PPC role. The role will also involve activation / management and reporting of paid social and display campaigns. A Meta Blueprint certification is a plus along with any other digital media certifications. Experience with Looker Studio is a plus. The ideal candidate will have proven track record of successfully managing paid media campaigns with a focus on direct response and ROAS, experienced in using the full Google suite, with minimal direction across data analysis and task delivery. The candidate will also have a good understanding of data, attribution, tracking and measurement. The candidate will be experienced in managing and liaising with senior clients. Responsibilities and Tasks Campaign Planning / Buying · This may involve desk research, accessing audience data in Analytics platforms, keyword research, audience planners etc. · Research / contribute to creation of presentations · Briefing media owners where relevant and compiling relevant audience data & buy details · Preparing detailed media schedules & write supporting rationale · Review of previous campaign / buy performance for trends which influence planning decisions · Negotiation & buying with media post signoff where relevant Campaign Setups · Paid Search / Shopping: Google & Microsoft Ads o setup and activation of paid search / shopping campaigns o Review of existing campaigns and implementing best practice · Paid Social: Facebook + other platforms o Campaign setup, uploading ad copy, targeting details, setting budgets etc. o Review of existing campaigns and implementing best practice · Tracking o Occasionally liaising with clients on the implementation of tracking codes where relevant · Trafficking o Occasional liaison with our out-sourced trafficking partner on campaign setups Campaign Management & Optimisation · Managing monthly media schedules and budget allocations by platform · Ensuring campaigns go live on time and troubleshooting where necessary · Monitoring and optimising campaigns based on performance · Managing budget pacing and spends across platforms /campaigns / adsets / groups · Analysing the performance to produce strategic insights and recommendations to improve campaign efficiency and performance Campaign Reporting · Dashboards are already in place for all relevant clients however in some cases, weekly calls to discuss performance. Client Liaison · Liaison with both senior and mid-level clients on all elements of their online plan Other Responsibilities · Contribute to pitch presentations as and when required Excellent client service and ability to multi-task in detail · Regular senior client contact · Simultaneous co-ordination and development of media proposals, implementation plans and results presentations · Clear and concise style of writing with a confident and persuasive presentation technique A well-rounded media planner and buyer · A good understanding of how all the media channels operate and their role within the wider media mix · Capable of developing strong relationships with media owners · Supervision of media buying and rates and strong negotiating skills A good grasp of commercial acumen · Have a good understanding of income streams and the profitability of accounts · Identify new revenue streams from organic and new client business · Proactive in gaining awareness of changes which may affect clients’ business, industry and competitors · Ensure financial admin is always up-to-date: bookings, payments, invoices Client portfolio, a brief overview (first three clients are the core of the portfolio) • Claybrook, • Claybrook Studio sell stunning wall and floor tiles with an eye-catching aesthetic, including outdoor ranges. Claybrook, which prides itself on excellent service, offers a free sample service and in many cases free delivery. This is the key e-commerce client in this portfolio., • Strategy in summary, • Google & Bing Shopping ads at the core, • Supported by paid social on Pinterest, • Roche Bobois, • French manufacturer & retainer and international leader in high end furniture. Furniture and designer sofas, lighting, and decorative accessories., • Strategy in summary, • Google Ads (Search, Pmax, Display), Meta Ads, Pinterest, • Daikin, • Innovative solutions for heating (heat pumps), cooling (air conditioning), • Strategy in summary, • Google Ads (Display, Search, YouTube), Meta Ads, Bing Ads (Search) and programmatic (via 59A), • Marlowe Theatre, • A progressive venue in Canterbury offering a wide array of live artforms (drama, musicals, dance, panto etc), • Strategy in summary, • Google Ads & Meta Ads Benefits and perks · Holidays: pro-rata’d to equivalent of 20 days for fulltime contract, so for a 9 month contract holiday allowance is 15 days · Day off for your birthday (if this falls within contract period) · Closed between Christmas and New Year · Active social club Likely Timings · Specifics TBC but we envisage a June start, to allow for overlap with our colleague going on maternity leave Office attendance · This is a hybrid role, with two days per week at our central London office in Euston Remuneration · Competitive salary based on experience and track record

We are seeking an experienced and results-driven Senior Recruitment Consultant to specialise in contract Data recruitment in our London-based Eames Consulting team. You will play a key role in driving the recruitment strategy for our data-focused clients, ranging from start-ups to large enterprises. The ideal candidate will have in-depth knowledge of the data sector, including roles such as Data Analysts, Data Engineers, Data Scientists, and Data Architects. You will be instrumental in building and nurturing client relationships while delivering top-tier talent. Who you are • 360 Contract Data Recruitment Consultant with 2+ years of experience in recruitment and proven success from a billing perspective, • A strong understanding of the data industry and current market trends., • Exceptional communication and interpersonal skills, with the ability to build relationships with clients and candidates., • A track record of successfully managing a recruitment desk, hitting targets, and achieving KPIs., • You anticipate change and embrace it, always striving for continuous improvement., • You champion others to bring out the best in everyone - you'll help shape our culture. Join a high-performance team • Billing Director sitting within top 3 performers of the business, • Grown contract number by 40%, • Solid tenure within the team – 8-9 years, • Per desk, average weekly day book of £18k per head, • Huge investment in the division as part of 3-year strategy Be Rewarded • There's no smoke and mirrors here; we want your career path and progression to be as clear as possible. We offer clear, structured and transparent career paths for all levels. In fact, 38% of our team earned a promotion in the last 12 months., • Whatever your role and chosen path, you'll have access to a structured training and collaborative development plan to achieve your goals., • Commission schemes that pay up to 40% of everything you bill, plus an equity scheme for Partners, in addition to competitive base salaries that are regularly benchmarked. You can also earn up to £2,000 for successful referrals., • We have a generous holiday allowance, offering 25 days (increasing to 28 with service), plus a day off for your birthday. Our offices shut between December 25th and the New Year, and we finish early on Fridays., • An inclusive range of incentives, including High Achievers Club and all-expense-paid holidays for top performers; regular company-funded socials from the Summer Party to the Big Eames Quiz, the Christmas Party and everything in-between. Join the Opportunity Makers If you're looking for opportunity, you've come to the right place. Because at Eames, we've built our business on making opportunity happen. Apply now, or get in touch directly to hear more about opportunities at Eames:

JOB TITLE Sales Advisor ROLE TYPE - Full-time Temporary contract REPORTING TO Store Manager LOCATION London - Motcomb DATES : Asap until end of September COMPANY PROFILE Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort . ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES is acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear . Based in Paris designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms . THE POSITION Your role is to offer to the customers a unique and memorable experience in order to maximize the sales and to establish long term relationships with the customers, in accordance with the standards and the image of Eres. RESPONSIBILITES Because of your position of Sales Consultant, your responsibilities include, but are not limited to the following aspects: Brand Image • Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look, • Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worth a luxury environment, • Share your expertise with the customers and with the teams Sales skills • Master and observe the Eres Art of Sale techniques, • Have a perfect knowledge of Eres, of the collections and the stocks, • Know and follow the KPI’s, • Develop and work with the customer file, • Support the other Sales assistants Operations • Master the management of the cash desk, • Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms, • Participate to the reception of goods, to the stock management and to the boutique reorders PROFILE A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy Strong customer Service Mindset Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy Structured, organized, show initiative At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions... We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!

Principal Consultant – ERP (Perm) LHi Group (Lawrence Harvey) Location: Liverpool Street, London Company/Brand: LHi Group's Technology brand - Lawrence Harvey Salary: £40,000 - £60,000 base + up to 35% commission + collaboration / half year bonuses + equity The opportunity: • Build our reputation in Insurance Technology, leveraging your market knowledge., • Work alongside high-performing peers & current top performing team in LDN., • Full ownership of the Insurance landscape, working in collaboration with a peer, who's inundated with roles currently. About LHi Group & Lawrence Harvey LHi Group is a Great Places to Work-accredited, people-first recruitment business, made up of four specialist, non-competing brands across the UK, Europe, and North America. Lawrence Harvey, our backbone brand, was launched in London in 2001 and has grown globally, specializing in Change, Transformation, Insurance, Salesforce, and Dynamics within the contract space, with permanent teams in emerging technology markets. Our London office is now in a contemporary, vibrant Liverpool Street HQ, surrounded by top restaurants, bars, shops, and fitness studios — with unrivalled transport links and home to high-performing, globally recognized leadership. The Role – Principal Recruitment Consultant We’re looking for Principal Recruitment Consultant to join our Insurance Technology (Perm) team. You’ll be partnering with our Senior Associate Director & peer Principal Consultant, building a high-performing desk and developing your market presence, complementing our contract offering. Mirroring the success of the interim team, appetite to grow a team is in the offering. Team highlights: • Strong personalities, collaborative culture, and metrics-driven delivery., • £22k PPH, 4 placements per head per month across 9, £240k average across a team of 5, £3.5m across 12 people., • Proven track record: Top-performing team in London, multiple promotions, and global top billers., • 60+% of the team have made it on the Global Incentive trip to the Rain Forest! Key Responsibilities: • Client Engagement: Lead job briefings and advise clients on technical requirements, projects, and candidate profiles., • Team Development: Mentor junior consultants, shape the recruitment process, and ensure delivery excellence., • Business Development: Open new accounts, build relationships in Insurance and Tech markets, and collaborate with our interim team., • Delivery & Closing: Manage your own desk while supporting the wider team in negotiations and placements. Who We’re Looking For? • Proven experience in Insurance recruitment, ideally with 4+ years in Technology recruitment., • Comfort opening doors across Lloyds, Claims, Actuarial, Legal and related functions., • Strong business development skills — able to grow accounts and generate new opportunities., • Hands-on, entrepreneurial, and self-motivated, able to balance delivery with team leadership., • Alignment with our ‘Good Human’ ethos — supportive, humble, and team-first. Why Join Us? • £40,000 - £60,000 base + up to 35% commission + collaboration / half year bonuses + equity, • Private Health + Pension Contribution + EAP programme, • Equity: £225k+ EOT allocation after 12 months, • Generous AL + Mental Health Days + Volunteer Day + Birthday off, • Career development: Future Leader, Directorship, and Training Programs, • Incentives: Lunch clubs, international trips, Millionaire & Centurion Club, and more, • Relocation opportunities: EU & US after 18 months, • Diversity & Inclusion: Multiple employee communities and inclusive workplace culture Next Steps If you’re ambitious – looking to step up and build a market. Motivated – by surrounding yourself with top performers and mission driven – care about a quality service you provide, apply directly or reach out to the Talent Team for a confidential chat.

Head of Property | Social Care Provider North England Multi-Site Role (Office Based with Travel) Salary: £50,000 – £55,000 + Mileage Are you an experienced property and maintenance leader ready to take ownership of a multi-site social care group’s property function? Do you enjoy improving standards, driving accountability, and ensuring multiple sites operate efficiently while remaining hands-on and operational? Are you looking to join a growing care organisation where you can directly influence resident experience, home presentation, and long-term property performance? Then this could be the opportunity for you. We are working in partnership with a well-established social care group to appoint a Head of Property. This position has been created to strengthen oversight and centralise the property and maintenance function across the organisation, supporting operational excellence while maintaining exceptional living environments for residents. The Opportunity The Head of Property will take ownership of all property, maintenance, and refurbishment activity across a multi-site social care portfolio, ensuring a consistent, high-quality approach to estate management, presentation standards, and contractor performance. This role will work closely with senior leadership, Home Managers, and on-site Maintenance Managers to improve operational performance through stronger maintenance standards, better project delivery, and enhanced property presentation. This is not a purely strategic role. The organisation is seeking someone who can balance leadership and oversight with practical, hands-on delivery, someone comfortable visiting sites, identifying priorities, and ensuring work gets completed efficiently and to a high standard. Key focus areas include improving maintenance consistency, strengthening contractor accountability, delivering refurbishment projects successfully, and creating a more centralised, measurable property function across the group. About the Provider The organisation is now entering a period of improvement and investment and is seeking a Head of Property who can strengthen standards, improve estate presentation, and drive overall commercial and operational performance across the portfolio. Key Responsibilities Property & Maintenance Leadership • Develop and lead a centralised property and maintenance function across all homes, • Take ownership of all group-wide property standards, maintenance activity, and refurbishment delivery, • Align property strategy directly to operational performance, resident experience, and long-term asset improvement Maintenance & Estate Standards • Oversee both planned and reactive maintenance across all locations, • Improve consistency of maintenance standards and estate presentation across the group, • Identify property issues, prioritise improvements, and ensure works are completed effectively, • Support health, safety, compliance, and general estate standards across all homes Refurbishment & Improvement Projects • Lead refurbishment and improvement projects across the portfolio, • Assess underperforming sites and implement improvement plans, • Ensure projects are delivered on time, within budget, and with minimal disruption to operations, • Support longer-term property investment decisions and capital planning Contractor Management • Manage contractor relationships across all sites, • Source, negotiate, delegate, and oversee external contractors, • Improve contractor accountability, quality standards, and value for money, • Ensure strong supplier relationships and effective delivery of works required Team Leadership • Manage and support Maintenance Managers across all sites, • Improve delegation, accountability, and performance across site-based maintenance teams, • Provide guidance and leadership to ensure consistent standards across the group, • Act as the central link between operational teams and property delivery Commercial & Budget Control • Manage maintenance spend and refurbishment budgets effectively, • Balance operational needs with financial constraints and investment priorities, • Improve visibility of property-related spend and return on investment, • Support commercial decision-making linked to property improvements and presentation The Ideal Candidate You will be a commercially aware and highly credible property leader, capable of improving standards across multiple sites while building strong relationships with operational teams across the business. Essential: • Proven experience as a Head of Property, Regional Property Manager, Estates Manager, Senior Facilities Manager, or similar senior property leadership role, • Strong track record of managing multi-site property portfolios and improving underperforming locations, • Experience overseeing planned and reactive maintenance, refurbishment projects, and contractor performance, • Strong contractor management, delegation, and budget control experience, • Commercially astute with the ability to link property investment to operational performance, • Excellent stakeholder management and influencing skills, • Comfortable operating autonomously in a broad leadership role Desirable: • Experience within social care, hospitality, or wider service-led environments, • Exposure to premium service delivery environments, • Experience managing refurbishment programmes across occupied buildings, • Understanding of compliance standards within regulated environments, • You will be hands-on, pragmatic, commercially aware, and someone who can introduce structure and accountability while working collaboratively with Home Managers and operational leaders. This role requires someone who can lead from the front not purely from behind a desk. Package & Benefits • £50,000 – £55,000 base salary (dependent on experience), • Mileage allowance included for travel across homes, • Opportunity to shape a newly created senior leadership role, • Direct influence over group-wide property standards and investment decisions, • Long-term progression within a growing care organisation Location & Working Pattern • This role is office-based, 5 days per week. With expectation to travel between homes, • North Of England, • Candidates must be comfortable with a field-based role alongside regular office presence. Interview Process • First Stage: Initial Teams interview, • Second Stage: Further interview with senior leadership, • Final Stage: Face-to-face interview where required Summary This is a unique opportunity for an ambitious and operationally focused property leader to step into a broad and highly influential Head of Property role within a growing social care group. Offering autonomy, visibility, and the opportunity to shape group wide property standards from the ground up, this role is ideal for someone looking to make a meaningful impact in a values led organisation with strong long term ambitions. Application Process To apply or request further information, contact Charlie at Compass Associates for a confidential discussion. 0161 938 1185 Recommendations Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

Leading Investment Management firm is seeking a highly skilled Unified Communications & Audio Visual Engineer to design, support, and enhance enterprise Unified Communications (UC) and Audio Visual (AV) platforms across the business. This role blends deep technical UC engineering capability with hands-on AV and meeting support, ensuring reliable, secure, and high-quality collaboration experiences for end users, executives, and trading environments. The successful candidate will support and evolve platforms including Cisco CUCM, WebEx (Dedicated Instance), Microsoft Teams, voice recording and enterprise AV meeting room technologies, while providing responsive meeting and event support. This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset, operating within a global, distributed team. The successful candidate will be expected to attend the London office 3 days per week + 2 days WFH Key Responsibilities Unified Communications Engineering • Design, configure, support, and enhance the global UC environment, ensuring high availability, performance, and security., • Administer and troubleshoot Cisco Unified Communications Manager (CUCM), including dial plans, call routing, SIP integrations, upgrades, and incident resolution., • Support WebEx Dedicated Instance, Microsoft Teams, and related integrations within the wider UC framework., • Manage and troubleshoot CUBEs, SIP gateways, and SIP call flows., • Oversee voice recording platforms (eg Redbox), ensuring regulatory compliance, data integrity, and operational reliability., • Support trader turret systems (eg IPC Dealerboards), ensuring resilient communication for trading and Front Office environments., • Monitor UC system performance and proactively address issues., • Support and integrate Contact Center technologies (eg Webex Contact Center)., • Provide first-line and second-line support for scheduled and on-demand meeting requests and AV incidents., • Prepare, test, and support meeting rooms, including video conferencing, audio systems, and room control platforms., • Coordinate and validate multi-site meetings, test calls, and complex conferencing scenarios., • Provide hands-on support for executive meetings, global town halls, departmental events, and internal events., • Support event planning staff with AV setup, live support, and post-event teardown., • Perform diagnostics and troubleshooting for AV platforms including Crestron, Microsoft Teams Rooms, Zoom, WebEx, and other collaboration tools., • Assist with installation, cabling, staging, and maintenance of AV and conferencing equipment., • Create and maintain high-quality design documentation, operational procedures, runbooks, test plans, and change documentation., • Operate within an Agile delivery environment, supporting continuous improvement., • Participate in on-call rotas and provide out-of-hours or weekend support where required., • Assist with special projects and technology initiatives as directed by IT management., • Maintain compliance with company policies, vendor standards, and software licensing requirements. Technical Skills • Extensive experience with Cisco CUCM, including dial plans, call routing, troubleshooting, and upgrades., • Strong experience with Microsoft Teams (configuration, troubleshooting, and integration)., • Experience with WebEx Dedicated Instance and UC platform integration., • Knowledge of voice recording systems (eg Redbox) and regulatory requirements, • Knowledge of SIP, CUBEs, VoIP, and UC networking concepts., • Experience supporting AV and meeting room technologies, including Crestron (ideally) or similar enterprise conferencing systems., • Strong problem-solving skills with excellent attention to detail., • Confident communicator, able to work effectively with end users, executives, and technical teams., • Customer-focused with a friendly, professional approach., • Ability to multitask and prioritise in a fast-paced environment., • High sense of ownership, collaboration, and accountability., • Minimum 2+ years' experience in Unified Communications, AV support, or collaboration technologies., • Industry certifications are desirable:, • CCNP Collaboration, • Microsoft Teams Certified, • AV or UC vendor certifications, • Working knowledge of Windows 11, Microsoft Office, and Outlook.

Google Workspace Support Specialist (Contract - Outside IR35) Location: Onsite - London Contract Length: 4-6 weeks Start Date: 25th May 2026 Day Rate: £150-£250 per day (Outside IR35) About the Role We are seeking an experienced and approachable Google Workspace Expert to support employees following a major internal Google transformation project. This is a hands-on contract role focused on real-time user support, floor walking, troubleshooting, training reinforcement, and driving user adoption across the full Google Workspace suite. You will act as the go-to person for all Google-related queries, helping employees transition smoothly to new ways of working and ensuring a positive end-user experience. Key Responsibilities • Provide onsite “floor walking” support to employees following the Google transformation rollout, • Deliver real-time troubleshooting and user assistance across the full Google Workspace suite including:, • Gmail/Google Sheet/Google Docs/Google Slides/Google Drive/Google Meet/Google Calendar/Google Chat, • Support users with day-to-day operational queries, technical issues, and best practices, • Assist with adoption and change management activities, • Guide users on collaboration features, file sharing, permissions, and productivity tools, • Troubleshoot account, syncing, access, and application-related issues, • Escalate complex technical problems to relevant IT teams where required, • Create quick reference guides and support documentation where needed, • Build strong relationships with users and provide a high level of customer service, • Gather common issues and feedback to support continuous improvement Skills & Experience Required • Strong hands-on experience with Google Workspace / G Suite, • Previous experience supporting users during digital transformation or migration projects, • Excellent knowledge of Gmail, Sheets, Docs, Drive, Meet, and Calendar, • Proven experience in floor walking, desk-side support, or IT support environments, • Strong communication and interpersonal skills, • Ability to explain technical concepts to non-technical users, • Calm and professional approach in fast-paced environments, • Strong problem-solving and troubleshooting abilities, • Experience working in enterprise or corporate environments preferred Desirable • Google Workspace certifications, • Experience supporting migration projects from Microsoft 365 to Google Workspace, • ITIL or service desk experience, • Change management or training support experience What Success Looks Like • High user satisfaction and adoption across Google Workspace tools, • Fast and effective issue resolution, • Increased employee confidence using Google tools, • Smooth post-transformation support experience How to Apply Please apply with your updated CV and a brief summary of your Google Workspace support experience, including any transformation or migration projects you have supported.

The purpose of this role is to provide service delivery to clients across the Expat, International and Cross-Border benefits team. Responsible for leading large, complex, SME international benefits accounts, and working closely with our sales team on the onboarding of new clients and prospects. Key tasks and duties are summarised below and are largely around becoming a rounded consultant with a focus on effectively delivering to clients, managing workload effectively and developing yourself and other members of the team to add value – including making connections across the business and accessing resources to solve problems. Key Tasks & Duties CLIENT FOCUS/MANAGEMENT • Manage Lockton’s large, more complex SME accounts including the preparation of client deliverables and materials across the range of international benefit propositions and services., • Work closely with our sales team on the onboarding of new clients, • Understand the “why” (the reason) for the work being needed and delivered to a client., • Work with client team members in directing, addressing, and resolving client queries issues about global benefit issues. CLIENT DELIVERY • Monitor the tracking of renewals, production of renewal reports, maintaining client files, populating, and maintaining activity/issues trackers., • Own and coordinate membership changes, queries, and the tracking of invoices for clients., • Produce drafts of meeting agendas and meeting minutes/actions., • Responsible for a portfolio of SME clients, acting as the lead consultant managing all client activity., • Support client-facing technology tools by adding new users and providing basic troubleshooting., • Understand the client engagement and manage any budgets/other metrics through effective project tracking., • Ensure adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails. MAKING EFFECTIVE CONNECTIONS • Develop networks with the Lockton Global Partner offices, peers, and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow., • Form relationships with key international carriers to build knowledge and understanding of each proposition., • Proactively work with the Broking Desk to ensure client renewals are managed effectively and delivered on time. NEW BUSINESS • Support with new business opportunities including RFP responses., • Ownership for pricing and scoping of small-medium sized projects, • Upselling and cross-selling relevant lines of business where appropriate MANAGING SELF & DEVELOPMENT • Effective email management to keep on top of tasks and issues., • Coordinate meetings, calls and other events including arranging the technology and structure., • Lead internal calls and attend client calls where appropriate., • Undertake relevant training to develop skills and knowledge to apply to clients and the wider business., • Understand and undertake research as needed for internal and client use. Make use of various Lockton resources, internet research, accessing trade publications, and on occasion foreign-language sourced documents., • Finding and implementing improvements to team efficiency Experience, Skills & Knowledge Desired skills & knowledge: • Bachelor's degree and/or experience in a role which reflects the skills and client management experience which will be transferred to the world of Expat and International Benefits, • Minimum of four years’ experience in the insurance/employee benefits sector, • Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline, • Experienced with basic computer skills & packages including Microsoft applications – Teams, Word, Excel, PowerPoint, • Strong client focus with the ability to develop positive relationships with team members and external contacts, • Can work well in a fast-paced environment with multiple workstreams and able to achieve and manage timescales for delivery, • Effective written and verbal communication skills and comfort collaborating with colleagues in both an office and a virtual environment, • Excellent organizational skills and the ability to multi-task effectively, • Ability to solve problems and cope with challenges. Further experience, skills, or knowledge • Relevant corporate & client management experience, • Fluency or professional proficiency in a foreign language is often helpful, • Any other professional qualifications or training are also an advantage, • Experience working or living abroad is helpful although not required.

Job Title: Paid Media Account Director Location: London - Hybrid Reporting To: Head of Digital Employment Type: Full-Time About Us SMG was formed in 2016 with an ethos of service accountability and innovation while providing a deep level of market expertise. SMG is made up of two subsidiaries: • T&T Media focusses on outcome-based media solutions for commercial clients across all sectors. • Sanctuary Media specialises in NGO and for purpose clients. SMG is a performance-driven digital agency passionate about helping brands scale through strategic, data-led media buying. We work with a diverse range of clients across NGO, ecommerce and services, we pride ourselves on delivering real business results across paid search, social, and programmatic media. The Role We’re looking for a seasoned Paid Media Account Director to lead client strategy, manage high-impact campaigns, and drive digital performance across Google Ads, Meta, and programmatic platforms. You’ll bring deep expertise in paid search and social, with strong working knowledge of programmatic (bonus points for hands-on experience with The Trade Desk). This is a leadership role - perfect for someone who’s equal parts strategist, client partner, and performance marketer. Key Responsibilities  Lead the development and execution of paid media strategies across search, social, and programmatic platforms  Manage day-to-day client relationships, acting as the senior strategic lead  Oversee campaign builds, optimisations, budget pacing, and performance analysis  Translate client objectives into actionable media plans with clear KPIs and measurable outcomes  Collaborate with internal specialists and external partners to ensure best-in- class execution  Deliver insightful reporting and strategic recommendations, highlighting opportunities for growth  Monitor industry trends and developments to identify opportunities for innovation and growth within client accounts.  Take the lead on new business pitches and support in generating new business Requirements  6 - 7+ years in paid media, with experience in agency or high-growth environments  Good experience across Search and Social Ads  Solid understanding of programmatic media with working knowledge of The Trade Desk a strong plus  Proven ability to lead accounts and deliver on performance goals  Strong analytical mindset with hands on experience in reporting tools like GA4, Looker Studio, etc.  Excellent communication skills - able to lead client calls, write decks, and present media strategies with confidence  Experience mentoring junior team members and managing internal workflows What We Offer  Competitive salary and performance-based bonuses  Flexible work environment (hybrid/remote options)  Collaborative, high-performance team culture  Access to leading tools and professional development resources  Opportunities to grow your own team and scale your business management experience

Role Overview: Support the growth of the Bank’s Emerging Markets (EM) business by providing banking business origination, quality risk assets creation, deposit mobilisation, superior relationship management, administrative, operational and analytical support to the head of Emerging Markets with the aim to provide excellent service delivery. Role Responsibilities: • To contribute to the overall growth of the Emerging Markets Desk., • Creation of quality risk assets that meet the withing the risk tolerance of ZBUK, • Mobilisation of deposits, without compromising the Bank’s AML standards., • Establish business relationships with external parties, wit a view to identifying and generating business leads and opportunities, • Originate contingent liability transactions., • Ensure good communication with other internal departments within the Bank as well as Zenith Group subsidiaries., • Conduct first line financial statements analysis for credit decision before Credit structuring review., • Cross checking spreadsheet prepared by CAS team before presentation to MCC, • Ensure the unit’s deal list is kept up to date., • To assist in preparation of transactional documents and communication with internal stakeholders and clients (e.g. Deal Review Forums, Term Sheets, etc)., • To support the EM desk on payments, call backs, • Attend to customers enquires and engage with the respective internal teams such as Customer Services, Payments, CAS, credit risk or IT when required., • To respond to compliance enquires related to customers transaction., • To respond to enquiries from other departments such as payments, trade finance and compliance., • To assist in clients first line due diligence, on-boarding, file notes, account reviews, daily transaction monitoring, preparation and submission of new accounts, and adverse media reviews., • Assists in preparation of facility documentation, archiving and compliance related forms including those for account opening / closing, Loan Drawdowns, new limits, etc., • Preparation of credit minutes, GCC schedules and MCC paper review, • To support the credit analysts’ team with all required information gathering, preparation of documents and completion of internal credit applications, including collecting and obtaining credit data and financial statements, country, and client information., • Takes minutes of the departmental meetings and clients call reports when required., • Assisting with regular reporting (pipeline, updates for ALCO, Exco reports, MPR)., • Assist RMs with customers transactions such as client’s exposure, outstanding loans and transactions request, deposits etc., • Be the custodian of EM’s digital filing system., • Any other miscellaneous tasks that may arise in the course of the job., • Comply with the FCA/PRA’s Individual Conduct Rules, as outlined below. Skills/Knowledge Required: • Minimum of five years’ work experience in either Banking, Financial Institution or Consulting., • Good organisational and interpersonal skills., • Excellent financial statements analysis skills, • Strong numerate skills, • Excellent communication (written and verbal)., • Be self-motivated/ work with minimal supervision., • A strong commitment to living the Bank’s values., • Strong Microsoft office user (Word, Excel, Power Point, Outlook)., • A second language is desirable, but not compulsory., • A candidate who is a chartered Accountant or studying towards a relevant professional skill is desirable., • Strong KYC/KYB experience., • Some experience in writing credit applications, preparing reports, etc., • Very good knowledge of trade finance transactions and products. This is a permanent position, paying up to £70,000 based on experience.

Service Delivery Consultant (SC Cleared) Full Time | Hybrid (1 day per week) | London Job Summary Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred. This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements. Key Responsibilities • Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc., • Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model, • Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions, • Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams, • Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs., • Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling, • Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling., • Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews Required Qualifications • Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience, • Excellent communication and interpersonal skills., • Strong organisational and problem-solving abilities., • ITIL Certification, • Experience with ServiceNow and implementing a service into ServiceNow is essential. Preferred Qualifications • Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable., • Experience using tools such as Jira, Confluence & Visio Key Competencies • Customer focus and relationship-building, • Analytical thinking, capturing requirements and processing of data, • Agility in dynamic environments, • Ability to work independently and collaboratively across teams

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests are resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management • Act as the primary owner of incidents and service requests from initiation to resolution., • Diagnose and resolve complex technical issues across applications, systems, and infrastructure., • Perform root cause analysis for recurring incidents and contribute to problem management processes., • Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring • Monitor the health and availability of critical systems and services., • Investigate service alerts and proactively resolve potential issues before impacting users., • Maintain service performance and ensure systems meet availability targets. Technical Support Provide technical support for: • Hosted and on-premises Windows environments, • Cloud-based productivity suites, • Identity and access management platforms, • Mobile device management solutions, • Automation and process platforms, • Business process management systems, • Network connectivity issues, • Line-of-business applications, • Endpoint and device management, • Infrastructure components including servers, storage, networking, and security systems Collaboration & Escalation • Collaborate with internal teams and third-party service providers to investigate and resolve complex issues., • Escalate incidents to senior engineers where necessary while maintaining ownership and communication., • Participate in major incident management processes. Service Improvement • Identify opportunities to improve system reliability and service delivery., • Create and maintain knowledge base articles, technical documentation, and asset registers., • Assist with system upgrades, patches, and maintenance activities. User & Stakeholder Communication • Provide clear updates to users and stakeholders regarding incident progress., • Deliver a high standard of customer service when supporting users. Skills & Experience: Essential • Experience providing first- and second-line IT support or service desk functions., • Strong troubleshooting and diagnostic skills., • Experience with IT service management tools., • Knowledge of IT service management frameworks (e.g., incident, problem, and change processes). Highly Desirable • Experience working in regulated environments., • Experience supporting:, • Cloud-hosted and virtual desktop environments, • On-premises server and desktop environments, • Directory and identity management systems, • Mobile device management solutions, • Cloud-based productivity platforms, • Networking fundamentals (e.g., DNS, DHCP, TCP/IP), • Ability to manage multiple incidents and priorities. Personal Attributes • Strong analytical and problem-solving skills., • Excellent communication skills., • Service-focused mindset., • Ability to work under pressure., • Team-oriented with strong collaboration skills. Qualifications • Qualification in IT, Computer Science, or a related field (desirable)., • Foundation-level IT service management certification (preferred)., • Relevant technical certifications (e.g., vendor or industry-recognised). Additional Information • Overtime may be required as needed., • Occasional out-of-hours work, including weekends or public holidays, may be required., • Occasional travel to other office locations may be required.

We’re working with an international media agency with a strong reputation for helping brands connect with highly targeted audiences through data-led advertising solutions. They’re looking for an experienced Programmatic Manager to join the team on a freelance basis. This is a hands-on role for someone who is confident executing audience-led campaigns across leading DSPs and enjoys combining technical campaign delivery with performance optimisation and reporting. Key Responsibilities • Set up, launch and manage programmatic campaigns across platforms such as DV360, The Trade Desk and Amazon DSP., • Build audience-led campaign strategies using first- and third-party audience data., • Manage bids, budgets and pacing to ensure campaigns deliver against agreed objectives., • Optimise performance towards CPA, ROAS and other key efficiency metrics., • Monitor campaign delivery and troubleshoot any performance or tracking issues., • Coordinate with internal audience and data teams to ensure smooth campaign setup., • Conduct thorough QA checks prior to launch, including advertiser and partner ID verification., • Produce campaign reporting and actionable insights for internal and client stakeholders. Skills & Experience • Proven experience managing hands-on programmatic campaigns across major DSPs., • Strong understanding of audience targeting, segmentation and data-driven media planning., • Experience optimising campaigns against performance metrics such as CPA and ROAS., • Confident managing budgets, pacing and campaign troubleshooting., • Strong analytical and reporting skills with the ability to turn data into actionable insights., • Experience working with cross-functional teams including audience, analytics and account teams. Project Scope & Duration - ASAP Start / 2-3 days pw / 3 months initially Day Rate - £300 - £400pd Location & Workplace Policy - Hybrid working model, with flexibility for remote working IR35 Status - Outside Our freelance roles move quickly, so if you're interested in being considered for this opportunity, please submit your credentials and availability as soon as possible. Major Players are the UK’s leading marketing and creative talent agency, and over the last three decades we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit:

This Concierge position is working in a prestigious, high‑end development consisting of 40 luxury apartments, an office unit, and a café. As the Day Concierge, you will play a pivotal front‑facing role in maintaining the building’s reputation for excellence. You will be responsible for creating a warm, professional, and welcoming environment for all residents, visitors, and contractors, while ensuring the smooth day‑to‑day operation of the front‑of‑house service. A commitment to exceptional service, strong attention to detail, and the ability to leave a lasting positive impression are essential. Reporting to: Building Manager and Property Manager Hours of work: Rotational shift patterns 4 days on and 4 days off from 7:00 am to 7:00 pm Holiday allowance: 24 days pro rata (excluding Bank and Public Holidays) paid holiday in any one complete holiday year. • Bonus structure, • Supportive and collaborative environment Role and Responsibilities • Maintain Exceptional Presentation Standards Ensure the reception and concierge areas are consistently clean, organised, and presentable. This includes proactively addressing any issues that detract from the appearance or smooth operation of the front desk. • Demonstrate Professionalism and Personal Presentation Uphold a courteous, approachable, and professional demeanor at all times. A clean, well‑kept uniform and polished appearance are essential to representing the standards of Merano Residence. • Execute Managerial Instructions Follow all reasonable directions provided by the Building Manager and Property Manager, supporting the delivery of a well‑run and compliant building. • Build Strong Professional Relationships Act as the first point of contact for residents, contractors, and guests. Foster positive relationships, handle enquiries efficiently, and ensure every interaction reflects the quality of service expected at a luxury development. • Manage Key Handling and Logging Procedures Oversee secure handling of resident and contractor keys, ensuring logs are accurately maintained in line with established procedures. • Conduct Daily Site Walk‑Throughs Carry out routine building inspections to identify maintenance concerns, ensure health & safety standards are upheld, report any hazards, and escalate issues promptly. • Support Smooth Building Operations Assist with deliveries, contractor access, resident enquiries, and other operational tasks to help maintain the building’s high standards. Required Skills and Experience • Front‑of‑House Experience Previous experience in a concierge, reception, hospitality, or luxury service environment with a strong track record of delivering outstanding customer service. • Excellent Communication Skills Confident, clear, and professional communication, both verbal and written, with the ability to engage effectively with residents, colleagues, and external stakeholders. • Ability to Work Independently and Collaboratively Self‑motivated, dependable, and able to manage responsibilities autonomously while also contributing positively within a team environment. • Strong Time Management and Problem‑Solving Ability Capable of prioritising tasks, handling unexpected situations calmly, and resolving issues efficiently while maintaining a high standard of service.

Join us as the Residence Director at the prestigious 1 Mayfair Residences by The Dorchester Collection. Consisting of 29 private luxury residences, the 1 Mayfair development will have a transformational effect on the Mayfair landscape, introducing a beautifully designed building with contextual architectural references throughout, and setting unseen benchmarks for new codes of luxury. This role will ensure that the exceptional amenities and private residences are operated to the highest standards of elegance and polished professionalism for which Dorchester Collection is world renowned, creating an address that is unrivalled in the London property market. At Dorchester Collection, recognised as one of The Sunday Times Top 10 Best Places to Work for 2024 and 2025, we continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of 1 Mayfair Residences you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll do A day in the life of the Director of 1 Mayfair Residences demands a high level of energy. The individual needs to act in a consistent and thorough manner and demonstrate creativity and innovation to tackle daily adventures in a residence’s environment. The list below details the key responsibilities for the role: • Contributing to the processes and activities that create and promote the Dorchester Collection culture, values and bring the “We Care” Company Philosophy to life, ensuring our employees and residents receive nothing but the best experience., • Developing and nourishing Residents’ relations from property handover, moving in, day to day living and the management of all core services covered in the Residential Management Agreement with Dorchester Collection and the Owners Association Management Company., • Preparation and management of 1 Mayfair Residences Annual Budgets, all associated works for 1 Mayfair Residences Service Charge Budgets and associated tender contracts resourced as part of the budget., • Managing the team employed directly to run 1 Mayfair Residences, as well as the outsourced service providers employed to maintain the common areas and all services that fall within the scope of services., • Working in close synchronisation with The Dorchester Hotel management; General Manager, Director of People and Culture, Director of Front of House, Director of Security, Director of Engineering and Director of Finance, • Driving continuous improvement of our residents’ experience, enhancing the service proposition and efficiency of processes as well as driving key residence projects in support of our strategic priorities and business goals., • Responsible for overseeing the recruitment, training and retention of talent; leading and motivating the team towards an enhanced performance and achieving residents’ satisfaction and service., • Oversight and responsibility of emergency procedure (i.e. in case of fire) as defined in the Emergency Evacuation Operations Plan, • Developing and maintaining positive and productive service focused working relationships with residents and their guests as well as external potential perspective owners. Representing Dorchester Collection and become a point of contact within the residences, • Overseeing the regular physical assessment of the common areas of residences to raise and report any issue or defects to the development company, Caudwell, as per contract, • Ensuring an open communication between the development company, Caudwell, and the residents for any defects of the property as per contract., • Set up and demonstrate a complete understanding and residence’s policies and procedures and service standards., • Planning daily, weekly, monthly, and quarterly assignments and projects for all full-time employees., • Implementing control over department labour costs and control costs while ensuring that adequate staffing is available to provide five-star services., • Meeting with the Owners Association Management Company to follow up on direct and indirect owners’ requirements to ensure that the buildings are managed at the same level as at Dorchester Collection Hotel., • Comply with all statutory and company health & safety and security regulations., • Understand the Legal implications of a residential contract, including understanding property ownership, leasehold agreements, and the legal framework governing residential properties. This job description may be reviewed and updated regularly in accordance with the needs and objectives of the hotel and residences and Dorchester Collection. Full list of tasks will be discussed at the venue. What you'll bring Essential skills and experience • Previous experience as a Residence Director, with at least 2-3 years in a similar role overseeing luxury properties or equivalent experience in five star luxury hotels, UHNW private household setting, • Exceptional leadership skills and a customer-centric approach., • Proven experience managing luxury residential estates or high-end hospitality environments., • Excellent verbal and written communication skills., • Strong organisational and analytical skills., • Strong leadership skills and ability to lead and motivate high performing team., • Collaborative approach to teamwork, flexible working style and positive approach to change., • Excellent organisational, time management and decision-making skills., • Exceptional interpersonal skills and high degree of professionalism and creativity, • Ability to work independently to manage several projects simultaneously., • Experience in pre-opening process of similar luxury property is preferred, • Complex project management skills desirable What you'll get • Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year., • Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops., • Employee Perks: Enroll from day 1 into the our Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private medical health (BUPA), private financial advice, and Eye care vouchers., • Enhanced benefits: Enhance Maternity and Paternity pay, • Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 6. We collaborate with outstanding nationally recognised Apprenticeship providers., • Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations., • Well-being Support: Access immediate well-being advice alongside Bupa healthcare because we care about our employees. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need us to do anything to support you during your employment (such as software to support with reading and writing, breaking down instructions into clear steps, using different coloured backgrounds for documents and signs, fidget toys, standing desk), please speak to People & Culture team on 02073197011 or email so that we can discuss how we can support you through your employment.

We are seeking an experienced and results-driven Senior Recruitment Consultant to specialise in contract Data recruitment in our London-based Eames Consulting team. You will play a key role in driving the recruitment strategy for our data-focused clients, ranging from start-ups to large enterprises. The ideal candidate will have in-depth knowledge of the data sector, including roles such as Data Analysts, Data Engineers, Data Scientists, and Data Architects. You will be instrumental in building and nurturing client relationships while delivering top-tier talent. Who you are • 360 Contract Data Recruitment Consultant with 2+ years of experience in recruitment and proven success from a billing perspective, • A strong understanding of the data industry and current market trends., • Exceptional communication and interpersonal skills, with the ability to build relationships with clients and candidates., • A track record of successfully managing a recruitment desk, hitting targets, and achieving KPIs., • You anticipate change and embrace it, always striving for continuous improvement., • You champion others to bring out the best in everyone - you'll help shape our culture. Join a high-performance team, • 100 runners per week currently, aiming to get to 200 by end of year, • Grown contract number by 40%, • Solid tenure within the team - 8-9 years, • Per desk, average weekly day book of £22k per head - making around £270k - £280k, • There's no smoke and mirrors here; we want your career path and progression to be as clear as possible. We offer clear, structured and transparent career paths for all levels. In fact, 38% of our team earned a promotion in the last 12 months., • Whatever your role and chosen path, you'll have access to a structured training and collaborative development plan to achieve your goals., • Commission schemes that pay up to 40% of everything you bill, plus an equity scheme for Partners, in addition to competitive base salaries that are regularly benchmarked. You can also earn up to £2,000 for successful referrals., • We have a generous holiday allowance, offering 25 days (increasing to 28 with service), plus a day off for your birthday. Our offices shut between December 25th and the New Year, and we finish early on Fridays., • An inclusive range of incentives, including High Achievers Club and all-expense-paid holidays for top performers; regular company-funded socials from the Summer Party to the Big Eames Quiz, the Christmas Party and everything in-between. Join the Opportunity Makers If you're looking for opportunity, you've come to the right place. Because at Eames, we've built our business on making opportunity happen. Apply now, or get in touch directly to hear more about opportunities at Eames:

Service Delivery Manager (SDM) – Freshservice Migration / ITSM Transformation Contract Role | London (West London) | Hybrid Working We are seeking an experienced Service Delivery Manager (SDM) to join a major ITSM transformation programme supporting a well-established UK enterprise organisation, delivered in partnership with a leading global IT services provider. This opportunity is ideally suited to an ITSM professional with proven experience implementing or migrating to Freshservice, who can support service transition, operational readiness, and long-term service delivery success. Location: West London Hybrid working: 3 days onsite / 2 days remote £500-530 p/d Inside IR35 • Initial 3-month contract Key Responsibilities: • Support and help drive the migration / implementation of Freshservice, • Lead service onboarding and operational readiness activities, • Build, refine, and document support models, • Ensure effective incident and major incident management, • Drive problem management and service improvement, • Oversee request fulfilment processes, • Support change management governance, • Maintain oversight of CMDB / asset management, • Lead knowledge management, including knowledge transfer and documentation, • Ensure ITSM processes are embedded and aligned to ITIL standardsWe are specifically looking for candidates with:, • Proven experience implementing, migrating to, or transforming ITSM services onto Freshservice, • Experience supporting ServiceNow to Freshservice migrations highly desirable, • Strong Service Delivery Management experience within enterprise IT environments, • Hands-on ITSM operational leadership across most of the below:, • Service Desk Management, • Incident / Major Incident Management, • Problem Management, • Request Management, • Change Management, • CMDB / Asset Management, • Knowledge Management, • Service transition / support model creationSkills & Certifications:, • Strong ITIL / ITSM background, • ITIL V3 Foundation and/or ITIL V4 Foundation, • Excellent stakeholder management and communication skillsDesirable:, • ITIL V3 Intermediate, • ITIL V4 Managing ProfessionalThis role is best suited to someone who has been directly involved in a Freshservice implementation or migration programme, understands what good operational service design looks like, and can bridge the gap between transformation delivery and live service operations. If you’ve successfully helped organisations transition onto Freshservice and can bring structure, leadership, and operational expertise to a fast-moving programme, we’d like to hear from you.

This is a fantastic opportunity for an experienced and personable Office Manager to take ownership of a busy, professional workplace environment. You’ll be at the heart of the office, creating a welcoming front-of-house experience while ensuring everything behind the scenes runs seamlessly. This role combines people interaction, operational oversight, and event coordination, making it ideal for someone who thrives in a varied, fast-paced environment and enjoys being the go-to person in the office. What You’ll Be Doing Front of House & Workplace Experience • Act as the first point of contact for visitors and incoming calls, delivering a warm and professional welcome, • Manage meeting room and desk bookings, ensuring smooth coordination of visitors, • Maintain a high standard across all office spaces, • Oversee the day-to-day running of the office to ensure efficiency and organisation, • Manage office supplies, equipment, and vendor relationships, • Review invoices and manage spend against budget, • Coordinate facilities maintenance, minimising disruption to business activities, • Ensure compliance with UK workplace health and safety regulations, • Coordinate inspections and follow up on any required actions, • Support the planning and delivery of internal events and team activities, • Help create a positive, engaging workplace culture, • Provide occasional administrative support, including cover for senior executive support when required About You • Friendly, confident, and highly professional, • Exceptionally organised with strong attention to detail, • Proactive and able to take initiative, • Adaptable and reliable in a fast-paced environment, • A collaborative team player with a positive attitude, • Comfortable handling physical tasks such as receiving deliveries Skills & Experience • Previous experience in office management, reception, or a similar role, • Excellent communication and interpersonal skills, • Strong organisational and multitasking abilities, • A service-focused and approachable mindset, • Proficiency in Microsoft Office (Outlook, Word, Excel, Teams), • Ability to work independently and manage competing priorities The successful candidate can expect a competitive benefits package, including 28 days’ holiday and private healthcare, alongside the opportunity to make a tangible impact in a highly visible, people-focused role. Apply today for further information!

We are advising a leading global sales and trading platform as it expands it continues to expand European franchise. The desk is part of a major international credit group with a strong footprint across Europe and North America, benefiting from an integrated model alongside M&A, capital markets, and private funds advisory. The successful candidate will join a high-performing sales and trading team, supporting the distribution of leveraged credit products and the growth of the firm’s institutional footprint. Core Responsibilities • Distributing high-yield bonds, leveraged loans, and distressed credit., • Work closely with senior sales, trading, and research teams to facilitate seamless trade execution and provide market insights to clients., • Help manage and maintain relationships with hedge funds, asset managers, real money, and special situations funds., • Support desk strategy through market research, idea generation, and preparing materials for client engagement. Candidate Profile • Associate level with a background in credit sales, trading, or leveraged finance., • Strong technical understanding of credit markets, specifically bonds and loans., • Highly analytical with the ability to operate effectively in a fast-paced, collaborative trading environment., • Proactive approach to client service and strong commercial intuition. This is an excellent opportunity for an Associate to join a respected, growing platform that offers broad product exposure and a well-resourced global infrastructure.

FACILITIES ASSISTANT LONDON £32,000 - £34,500 My client, a leading international law firm based in London, are seeking a Facilities Assistant to work as part of a diverse team in a busy and fast-moving environment covering a range of general business and facilities duties. This is an office-based role located in the office five days per week. RESPONSIBILITIES • Meeting room set up, configuration, and reconfiguration of furniture, other equipment and room layouts for all meeting rooms and external events, • Proactively planning room and event set ups in advance using the room booking system, reviewing bookings in advance and system generated reports to anticipate requirements, • Liaising closely with the event organisers, concierge, AV, and catering teams to coordinate needs and ensure all room and event set-ups are delivered accurately, efficiently, and to a high standard., • Support and assist the London Facilities Helpdesk service, • Respond to, action, and monitor all Facilities Helpdesk enquiries assigning tasks to relevant departments., • Daily up-keep and maintenance of the Facilities Helpdesk inbox, helpdesk job log and associated folder/filing systems., • Drafting and completion of Facilities Helpdesk email communications, intranet news items, and updates on building, • Liaise with various contractors and suppliers including building management, cleaning, M&E, and all other related service providers, • Daily communication with on-site M&E engineer & other sub-contractors, • Ensure permits to work are in place for contractors, ensuring compliance with safety protocols and H&S procedures., • Daily use of working on different systems: Digital ID, Access control, BMS & M&E portal, • Manage internal spreadsheets for staff use of facilities such as lockers, parking & occupancy and desk usage, • Ordering of office supplies such as desk equipment, stationery and new joiner items., • Conduct daily status, cleanliness and supply checks of facilities areas (reception, kitchens, meeting rooms) and ensuring daily floor walks are completed., • Oversee the use, ordering and authorisation of the stationery ordering system., • Assigning invoices, creating PO’s and credit card expenses, • Involvement in projects, initiatives, and collaborating with other teams, • Ensure security measures are in-line with policies, • Collaborate with H&S team to ensure that work areas are adhering to the good housekeeping standards., • Act as floor Fire Warden and First Aider, ensuring that general H&S requirements are met. SKILLS AND EXPERIENCE • 2 years experience in a professional services environment (desirable), • Good systems knowledge with a good knowledge of Microsoft Word, Excel and PowerPoint, • Reliable, enthusiastic, and responsive team player, • A flexible approach with regard to daily tasks and working hours. Please apply today for immediate consideration!