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Registered Manager - Children's Residential Home Location: WalsallSalary: Up to £60,000 per annum, dependent on skills, qualifications and experience, plus a £7,500 welcome bonus About the Role An exciting opportunity has arisen for an experienced and passionate Registered Manager to lead a children's residential home in Walsall. This role is ideal for a dedicated professional who is committed to providing exceptional care and creating a nurturing environment where children and young people can thrive. As Registered Manager, you will be responsible for ensuring the home provides high-quality care, promotes positive outcomes, and operates in full compliance with regulatory requirements. Key Responsibilities • Manage a warm, welcoming, and supportive residential home environment., • Ensure compliance with Children's Homes Regulations and all relevant legislation., • Deliver high-quality care that supports children and young people to achieve positive outcomes., • Lead, motivate, and develop a dedicated team of residential care professionals., • Manage budgets, resources, and the overall operation of the home., • Safeguard children and young people, working closely with external professionals and stakeholders., • Drive continuous improvement and ensure the home's aims and objectives are consistently achieved., • Promote a positive culture that empowers young people and supports their individual needs and aspirations.Requirements, • Extensive experience in children's residential care management., • Previous experience working within a Learning Disabilities (LD) and/or Emotional and Behavioural Difficulties (EBD) setting is desirable., • Strong knowledge of relevant legislation, regulatory requirements, and safeguarding procedures., • Excellent leadership, communication, and organisational skills., • A commitment to creating a nurturing and empowering environment for children and young people., • NVQ/QCF Level 3 Diploma for the Children's and Young People's Workforce (or equivalent)., • QCF Level 5 Diploma in Leadership and Management for Residential Childcare, or willingness to work towards this qualification., • Full UK driving licence.Benefits, • £7,500 welcome bonus., • Competitive salary package., • Real Living Wage employer., • Christmas bonus., • Generous employee referral scheme., • Access to employee discount programmes, including retail, dining, and gym memberships., • Financial wellbeing support services., • Life assurance., • Comprehensive induction programme., • Ongoing training, professional development, and high-quality CPD opportunities., • Therapeutic training and specialist support programmes., • Employee Assistance Programme providing free and confidential support., • Strong wellbeing focus and supportive leadership team., • Opportunities for career progression within a growing organisation. If you are passionate about making a lasting difference to the lives of children and young people and have the skills and experience to lead a residential home successfully, we would love to hear from you.

Are you a Surveyor seeking a new opportunity with OTE of up to £60k PA plus ? Do you have window and door, fenestration or a home improvement background? Join our national multi branded company where we value expertise, accuracy and a right first-time methodology. We are seeking Surveyors to verify our customers' requirements, providing accurate measurements and drawings to facilitate a timely and... ZIPC1_UKTJ

• Genuine Business Partnering, • Business Planning and Forecasting, • Continuous Improvement and ProjectsOverview A highly regarded international professional services organisation is looking to appoint a commercially minded accountant to support a key business division. This role offers the opportunity to work closely with senior stakeholders, providing insight, challenge, and analysis to help drive financial performance and strategic decision-making across the business. The position would suit an ambitious qualified accountant who enjoys combining detailed analysis with genuine business partnering and commercial influence. Key Responsibilities Financial Performance & Analysis, • Produce and distribute monthly management accounts with clear commentary and performance insight, • Analyse financial results, trends, and KPIs to identify opportunities for improved profitability and efficiency, • Support senior leadership with rolling forecasts and reforecasts to ensure accurate business planning, • Provide meaningful analysis to support operational and strategic decision-making Business Planning & Forecasting, • Assist with the preparation of budgets, forecasts, and long-range business plans, • Support the development and evaluation of business cases for strategic initiatives and investment decisions, • Work collaboratively with stakeholders to challenge assumptions and improve financial outcomes, • Ensure forecasting and planning submissions are completed accurately and within agreed deadlines Commercial Finance & Business Partnering, • Partner with senior operational stakeholders to support commercial decision-making, • Provide financial support around pricing, profitability, client performance, and commercial proposals, • Analyse profitability across clients, sectors, and service lines, making recommendations to improve margins, • Support wider business development activity through financial insight and modelling Financial Control & Reporting, • Monitor revenue, billing, cash collection, and working capital performance, • Support reporting around WIP, utilisation, and other operational metrics, • Prepare regular KPI and performance reporting for senior leadership, • Monitor expenditure against budgets and support financial governance processes Continuous Improvement & Projects, • Contribute to process improvement initiatives across finance and commercial operations, • Support ad-hoc strategic and operational finance projects, • Deliver finance-related guidance and support to non-finance stakeholders where required Candidate Profile, • ACA, ACCA or CIMA qualified, • Strong commercial awareness and analytical capability, • Confident communicator with the ability to influence stakeholders across all levels, • Advanced Excel and financial modelling skills, • Comfortable operating in a fast-paced, collaborative environment, • Previous experience within professional services would be advantageous, though not essential, • Experience using planning and forecasting tools such as TM1, Cognos or similar would be beneficial What’s on Offer, • Exposure to senior leadership and commercially focused decision-making, • A highly collaborative and supportive culture, • Genuine opportunity to influence and add value to the wider business, • Hybrid working model with flexibility around office and home working, • Strong progression and development opportunities within a well-established international organisation

Global Process Owner – P2P • Location - remote with some travel required. T2M Resourcing have been appointed to recruit a Global Process Owner – P2P for a global manufacturing group that generates £multi-billions in revenue with operations in Europe, The Americas and Asia. Opportunities like this dont come round that often! As Global Process Owner P2P you will get the chance to be part of a major program, working with a highly experienced Director of Finance Transformation on a global platform providing an exceptional career enhancing opportunity. This is a unique opportunity to make a significant impact as the group set out on a global transformation program to drive performance improvement, efficiency and consistency within finance shared services. Reporting to the Finance Director (transformation and shared services) and based in the UK you will play a key role in shaping the future of finance shared services for P2P including the phased transition to SAP Hana. What will you be doing? As ‘Global Process Owner’ for Procure to Pay (P2P) you will play a major part in the design and implementation of a future finance shared services operating model. Your wide-ranging remit will encompass organisation design, process, controls, quality and systems optimisation, creating best practice finance shared services operations that will ensure consistency and robustness throughout the operating companies that span more than 100 countries. • Initially you will undertake a current status review to understand current processes and procedures., • You will then create a future operating model plan, leveraging technology / automation opportunities and driving quality operating practices and processes that are fit for purpose, scalable and compliant at group and local level., • Working with your stakeholder groups you will then oversee the implementation of the operating model across Europe, the America’s and Asia., • The foundation of the operating model will be based on SAP ECC 6 transitioning to SAP HANA., • Working with your stakeholder teams you will inspire a ‘continuous improvement’ culture, encouraging collaborative working to achieve everything from ‘quick wins’ to big picture strategic objectives. What are we looking for? To be successful as Global Process Owner P2P, we seek the following skills, experience and attributes: • Proven subject matter experience in P2P gained within an international business., • Finance Shared Services expertise – we will consider captive / in-house or outsourced service delivery. Manufacturing sector experience would by highly advantageous., • Ideally a qualified accountant or a highly experienced finance shared services professional., • Strong business transformation skills encompassing people, processes and systems, • SAP ECC experience is essential., • Excellent planning, organisation and planning skills., • Great communication and presentation skills (across all levels) with the ability to inspire and influence., • Willing to travel as necessary, particularly in the UK, and occasionally globally. What’s in it for you? As well as gaining rich experience and the satisfaction from making a real impact you will receive a competitive salary, bonus and benefits package. This role will be a predominately remote working with some travel required, allowing you to work from home as well as being actively out in the business in the UK, and internationally. • Competitive Salary circa £80,000 + Bonus + Car Allowance & Benefits Package *Please note that these are permanent vacancies. We look forward to receiving applications from candidates who meet the criteria. Candidates MUST be based in the UK and eligible to work in the UK on a permanent full-time basis. Due to high to the high volume of applications we are receiving we are unable to respond to each candidate personally. If you have not heard from us within 10 days unfortunately your application will not have been successful.

Red Snapper Recruitment are recruiting for a HR Policy Advisor for an independent executive non-departmental public body based in Birmingham. You will be responsible for the review, development and implementation of HR Policies and Procedures as well as the effective management of employee relations casework and people related issues by providing advice and coaching managers to effectively handle casework and issues from start to finish. You will manage the upkeep of our People Policies making recommendations for improvement and ensuring compliance with employment legislation. You will role model our Ways of Working and will build capability, resources, and confidence both within People Services and the organisation to make it a great place to work. You will be part of the broader People Services team, working collaboratively and flexibly to deliver joined up professional services, advice, and solutions that align with our strategic objectives. Location: Birmingham City Centre (hybrid, 1 day a week in the office, 4 days working from home) Contract: 12 month contract Salary: £19.43 per hour (equivalent to c. £38,000 per annum) Main Responsibilities • You will draft, revise and standardise HR Policies, guidance documents and toolkits., • You will work with our Policy Working Group and other key stakeholders, to ensure people policies are kept up to date and are in an appropriate and accessible format., • You will develop and maintain a policy review schedule and ensure this is communicated and understood by colleagues and managers as well as those involved in reviewing policies., • With the support of the HR Operations Manager, you will lead on developing policy outputs and communicating these to the business., • You will support with the consultation of policy change and implementation via our recognised trade union., • You will be responsible for providing trusted professional employment advice by applying specific ER knowledge, • You will have the ability to analyse and understand complex casework and react swiftly, highlighting risks and trends where appropriate and identifying well-reasoned and pragmatic recommendations on how to proceed. You will be able to work independently in applying professional expertise., • You will use and apply people data, to actively identify trends and agree proactive actions to address areas of concern., • You will be the custodian of policies to support operational HR activities and processes, ensuring alignment to relevant process documentation., • You will identify opportunities to provide information and guidance through self-service resources, which builds knowledge and capability across the wider organisation., • You will use data and insights from people surveys and audits to ensure policies are fit for purpose and in line with employment legislation., • You will play an important role in implementing change projects (Competency and Wellbeing Frameworks) in the business to support employee relations initiatives. The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager. Person Specification Essential criteria: • Up to date knowledge of employment legislation and potential future developments., • Previous experience of managing a number of complex cases at any one time., • Previous experience of HR Policy reviews, developing and implementing policies and procedures., • Ability to interpret and present people data using a combination of strong IT and communication skills., • Flexible and adaptable, managing a wide variety of tasks, and dealing with unexpected changes at short notice. Desirable criteria: • CIPD qualified or willing towards achieving Level 5 If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

Senior Estimating – Civil Engineering & Groundworks £80,000 - £100,000 HYBRID WORKING - 3 Days WORK FROM HOME + 2 DAYS OFFICE £60m business Guaranteed Promotion to Estimating Director / Pre Construction Director within 12 months Senior Estimator from a groundworks and civil engineering background required to take on a role with career progression guaranteed to Pre Construction Director / Estimating Director. Hybrid role – office and home working • Overseeing and managing tenders through a team reporting in, • Pricing tenders from first principle valued between £1m - £8m typically, • Dealing with a very established Blue Chip client base, • Reporting to the board, • Working for a very well-established business Company Profile: • A very well-respected Civil Engineering and Groundworks business that operates on projects ranging from £1m - £8m in value across the UK. Covering civil engineering and groundworks across sectors to include: • Commercial, Industrial, Technology, Motorsport, Healthcare, Heavy industry Project types will typically include but are not limited to: Earthworks, ground improvement works, bulk excavation, ground beams and floor slabs, pile caps, foundations, specialist tanking installation, retaining walls and structures, reinforced concrete sub-structures and super-structures, formwork installations, basements, external works and hard landscaping Rewards • Salary to suit experience level – expected £80,000 - £100,000 package (Holiday, Pension, Car Package, etc) Candidate Requirements • Experience within the Civil Engineering and Groundworks market sector, • First Principles Estimating, • People management skills, • Strong communication and relationship building skills and experience

Complaints Officer role in Birmingham - offering hybrid working. Temp contract, £200 per day Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We’re looking for an experienced Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you’ll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You’ll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: • Conducting thorough, effective, and timely investigations into complaints of varying complexity, • Maintaining clear and consistent communication with customers throughout the complaint process, • Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes, • Producing high-quality outcome letters outlining findings and actions taken to resolve complaintsThis role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: • Proven experience in complaint handling within a regulated environment, • Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity), • Confidence liaising directly with customers and collaborating with internal stakeholders, • Strong written communication skills, with the ability to produce clear, professional correspondence and reports, • The ability to manage changing priorities and work effectively under pressureThis role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You’ll receive a competitive day rate of £200, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4806077

ISS Facilities are seeking a passionate and proactive Sustainability Manager to drive environmental and social performance across a major government contract. This is an excellent opportunity for an experienced sustainability professional — or an ambitious Sustainability Advisor ready for the next step — to join a collaborative and supportive team making a meaningful impact. Why This Role? • Join a cohort of sustainability professionals across ISS’s government sector, providing a strong support network., • Genuine career progression opportunities within a large, purpose‑led global organisation., • A role with high autonomy and visibility, shaping sustainability outcomes across 22 UK client sites., • Varied work involving cross‑functional teams, client stakeholders and operational leads. What You’ll Be Doing As the Sustainability Manager, you will ensure all environmental and social sustainability commitments on the Home Office contract are delivered effectively. You will: • Lead and manage sustainability activities in line with client expectations, legal requirements and industry standards., • Monitor, analyse and report on carbon emissions, waste performance, social value metrics, KPIs and wider sustainability outputs., • Identify risks, opportunities and continuous‑improvement initiatives using performance data and insights., • Collaborate closely with internal teams and client stakeholders to embed sustainability into daily operations., • Coordinate and deliver sustainability projects, including biodiversity initiatives, volunteering, waste reduction schemes and energy efficiency programmes., • Support and train operational teams to improve their sustainability knowledge and capability., • Ensure compliance with evolving environmental and social legislation., • Share best practice across teams to build consistency and reduce duplicated effort. The role involves regular travel to client sites, particularly in the early stages while relationships are being established. What We’re Looking For • Experience supporting sustainability within Facilities Management, Government or Public Sector environments., • Understanding of environmental management systems, carbon reporting, waste data and associated sustainability elements., • Good knowledge of sustainability legislation, reporting frameworks and industry practice., • Experience with Social Value, including TOMs and the Social Value Model., • Strong stakeholder engagement experience., • Strong data analysis and routine reporting capability. Other requirements: • Full UK driving licence, • Ability to obtain SC Clearance The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team.

Registered Manager - Children’s Residential Care Location: Birmingham Competitive Salary + Bonus Potential The Opportunity We are seeking an experienced Registered Manager to take the lead in a children’s residential home supporting young people with social, emotional and behavioural needs. This is a pivotal leadership appointment with full responsibility for the service, offering the chance to raise standards, develop a strong team culture, and create meaningful, lasting outcomes for young people. The Role As Registered Manager, you will: • Take ownership of the daily operations of the home, • Lead, coach and motivate a committed care team, • Build a safe, stable and supportive environment for young people, • Promote a culture focused on accountability, consistency and progress Compliance & Quality • Ensure the home remains fully compliant with Ofsted regulations and quality standards, • Oversee safeguarding procedures, risk management and incident reporting, • Maintain robust care plans, assessments and all key documentation, • Lead on inspections and drive continuous service improvement Leadership & Operations • Oversee recruitment, rota planning and staffing structure, • Conduct supervisions, appraisals and staff development reviews, • Manage budgets, occupancy levels and overall operational performance, • Work closely with senior leaders to support growth and strategic plans Stakeholder Engagement • Develop effective relationships with Local Authorities, Ofsted and external professionals, • Act as a strong ambassador for the home and uphold its reputation, • Ensure clear and professional communication with families and stakeholders What We’re Looking For • Previous experience as a Registered Manager within a children’s residential setting, • Strong knowledge of Ofsted regulations and inspection requirements, • Experience supporting young people with SEMH and complex needs, • Level 5 Diploma in Leadership & Management or working towards it, • A confident leader with a track record of improving standards and outcomes What’s On Offer • Competitive salary with performance-based bonus potential, • The autonomy to lead and shape your own service, • Backing from an experienced and supportive senior leadership team, • Genuine long-term career progression within a growing organisation Apply Now If you are an experienced Registered Manager ready to take ownership, lead a strong team, and make a real difference, apply now or get in touch for a confidential conversation.

Job Title DCD (Distribution Channel Development) Manager Location Office based and travel in field when required. This is a Hybrid role, 3 days office, 2 days working from home. Reports to Cluster Manager Hours of Work 37.5 hours per week Salary & Benefits Competitive Salary/Car Allowance/26 days holiday + bank holiday, holiday increases with length of service/Company doubles employees’ pension contribution to a max 12%/Employee event days/Wellness and Wellbeing support/Free lunch in the office every Wednesday/Access to wellbeing area at main office. Staff Responsibilities Yes, 1 Account Manager Organisational Context The DCD Manager is part of the Management Team of Cluster Atlantic (UK and Ireland). Clusters are representing Lely on sales and service of chosen propositions in a specific region. Clusters collaborate with both local Lely Centers (Franchises) and Lely International located in Maassluis, The Netherlands (Head Office). Lely considers service to be an integral part of any proposition. Lely Atlantic support the Lely Centers as part of their Franchise fee to Lely International. Lely International operates a Matrix organisational chart headed up by Business Leads (Manager Proposition) of the product ranges. The DCD Manager reports directly to the Cluster Manager. Leads the Account Manager in their team. They collaborate and align with Service Support, Marketing and Business Team Leads (Manager Proposition) and serves as a key member of the Company Management Team. Job Summary and Key Responsibilities JOB SUMMARY The DCD Manager is an integral part of the Cluster representing. This role is critical for the safeguarding of the medium to long term growth of Lely’s distribution channel. As the driving force behind channel development the DCD Manager determines the ‘How’ and ‘Who’ of Lely Center development, ensuring structural growth and the successful execution of Business Team goals within our territory (channel). Furthermore, the DCD Manager executes the strategies for network developments as created by the DCD department at International Head Office. This will include focussing on elements like the Lely Way of Working (LWOW), distribution partners and audits. This will also include Quarterly Performance Review of our Centers (QPR) and other strategic frameworks. This position combines strategic planning, operational oversight and collaboration to create a high performing distribution network that aligns with organisational standards and goals. KEY RESPONSIBILITIES Strategic Leadership: • Develops, oversees and implements Lely Center five-year plans ensuring annual updates with improved professionalism., • Monitor and address legal aspects of Lely distribution agreements (e.g. Assessment and LWOW), • Create and maintain an active list of potential investors to strengthen channel development. Channel Development and Co-ordination • Executes the annual Channel Development Business Cycle in partnership with the Proposition Managers, Channel Support and the Marketing Manager., • Follows guidance the Lely Center Development Manager (Global Markets team) to align with broader organisational goals., • Supports the continuous improvement of the Lely Premium Channel by optimising territories and the onboarding of new partners., • Lely Center Performance and Compliance, • Ensure Lely Centers adhere to the Lely Global Manual and implement future conceptual developments., • Conducts regular assessments of the Lely Center processes and performance, identifying areas for improvement., • Guides resource development within Lely Centers to drive long term growth. Collaboration and Support • Facilitates communication between the Cluster organisation and Lely Centers ensuring the Key Account team delivers on one cohesive narrative across proposition., • Leads the Account Manager to establish readiness in Lely Centers for achieving channel development goals., • Overseas resources and steers the Lely Centers using KPI’s to meet targets set by the Business Teams in Sales and Service. E.g. Cow potential numbers in the Lely Centers. People and Team Development • Responsible for complying with and executing the HR cycle, e.g. performance reviews, development and coaching for their team. Skills and Experience Please List Strategic Expertise (strong management in business management and strategy development) Leadership (Proven ability to lead and develop cross functional teams effectively) People Management (Exceptional skills in coaching, mentoring and driving team performance. Good analytical problem-solving skills Communication (Outstanding communication and collaboration capabilities to engage stakeholders at all levels) Willingness to travel Good Planning Skills Strong Management Skills Good at building relationships Core Competencies • Excellent communication skills, • Good influencing skills, • Good presentation skills, • Good IT and Microsoft office skills, • Good co-ordination and organisational skills., • A high degree of integrity Mobility Requirements (requirement for national/international travel, overseas assignments) Must hold clean, valid driving licence. Flexible and able to travel often. Must hold a valid passport Additional Comments This job description is not intended to be an exhaustive list of duties to be performed by the employee and may be altered to reflect the business needs of the company.

Your new company \nComplaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis.\n\nYour new role \nYou'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to:\n\nConducting thorough, effective, and timely investigations into complaints of varying complexity\nMaintaining clear and consistent communication with customers throughout the complaint process\nBuilding strong relationships with a wide range of internal stakeholders to gather information and identify root causes\nProducing high-quality outcome letters outlining findings and actions taken to resolve complaintsThis role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement.\n\nWhat you'll need to succeed \nThe ideal candidate will have:\n\nProven experience in complaint handling within a regulated environment\nExperience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity)\nConfidence liaising directly with customers and collaborating with internal stakeholders\nStrong written communication skills, with the ability to produce clear, professional correspondence and reports\nThe ability to manage changing priorities and work effectively under pressureThis role is primarily office-based, with some flexibility to work from home depending on business needs.\n\nWhat you'll get in return \nYou'll receive a competitive day rate of £200, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team.\n\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role: Project Manager (Water sector)\nArea: Midlands / National (Fully remote)\nPosition: Full time / Permanent\nSalary: £55k plus car plus bonus plus excellent benefits\nAbout the Project Manager role:\nWe are looking for an experienced and commercially aware Project Manager to oversee a range of plumbing remedials, AMR installations, underground leak repairs, water efficiency projects and associated civils works across commercial environments nationwide.\nThis is a hands-on role managing projects from quotation through to completion, ensuring works are delivered safely, efficiently, on time and within budget. You will manage a small internal team alongside specialist subcontractors and play a key role in driving operational performance, customer satisfaction and future growth opportunities.\nThe role is primarily home based, with regular travel to customer sites and occasional visits to regional offices as required.\nKey Responsibilities for the Project Manager:\nProject Delivery\n Manage plumbing remedial, AMR and submeter installation projects from initial quotation through to completion\n Oversee underground leak repairs, new water supply installations and remedial works on private commercial water infrastructure\n Ensure all works are delivered safely, efficiently and to the required quality standards\n Monitor project costs, timelines and customer communication throughout the project lifecycle\nSubcontractor & Resource Management\n Manage subcontractor performance, compliance and quality standards\n Coordinate internal field resources and plumbing teams across multiple projects\n Support operational planning, scheduling and resource allocation\n Obtain and assess subcontractor quotations to ensure cost-effective delivery\nCustomer & Operational Support\n Maintain strong communication with customers, suppliers and internal stakeholders\n Resolve technical and operational issues relating to plumbing, metering, leak repair and water efficiency services\n Identify opportunities for additional works and service improvements\n Support the wider business as a subject matter expert within your specialist area\nHealth & Safety\n Ensure compliance with RAMS, company procedures and health & safety legislation\n Promote a positive safety culture across all projects and field activities\n Ensure safe systems of work are consistently followed\nSystems & Tools\n Microsoft Office Suite including Word, Excel and Outlook\n Internal project and operational systems\nAbout You\n Proven experience managing plumbing, civils or water infrastructure projects\n Strong understanding of water regulations, CDM regulations and commercial project delivery\n Experience managing subcontractors and field-based teams\n Commercially aware with strong organisational and project management skills\n Self-motivated with the ability to prioritise and manage multiple projects simultaneously\n Excellent communication and stakeholder management skills\n Strong IT literacy and attention to detail\n Full UK driving licence\nWhat’s on Offer\n Competitive salary with excellent benefits\n Home-based role with autonomy and flexibility\n Opportunity to work on varied and technically interesting projects\n Career development within a growing and forward-thinking business\n Supportive environment where continuous improvement and new ideas are encouraged\nIf you are an experienced Project Manager within the water sector looking for a role where you can make a real impact across operational delivery and future growth, we would love to hear from you

Process Engineer - 12 Month Contract\nBirmingham / Hybrid Working\nOutside IR35 - £55 per hour\n\nAre you a Process Engineer who enjoys working across the full project lifecycle?\nDo you have experience taking projects from front-end studies through to commissioning?\nAre you comfortable working in highly regulated industrial environments where safety and compliance are critical?\n\nWhat's in it for you?\n•£55 per hour \n• Outside IR35 contract \n• 12 month contract \n• Hybrid working - based from Birmingham or home \n• Long-term, technically challenging industrial project \n• Opportunity to work across concept, design and commissioning phases \n\nWhat will you be doing?\n• Supporting process engineering activities across the full project lifecycle \n• Delivering front-end engineering studies and process design activities \n• Producing process calculations, mass balances and technical documentation \n• Supporting HAZOPs and other process safety reviews \n• Working closely with multidisciplinary engineering teams \n• Supporting commissioning and start-up activities when required \n• Ensuring designs comply with relevant industry standards and regulations \n• Supporting process optimisation and continuous improvement activities \n\nWhere will you be doing it?\nYou'll be joining a well-established engineering business delivering complex projects within highly regulated industrial environments. Their teams work on technically demanding projects covering everything from early-stage studies through to full delivery and commissioning.\n\nWhat you'll need\n• Experience working as a Process Engineer within industrial or process environments \n• Strong understanding of the full project lifecycle from FEED/concept through to commissioning \n• Experience supporting or participating in HAZOP studies \n• Experience producing process engineering documentation including PFDs and P&IDs \n• Knowledge of process safety principles and engineering standards \n• Ability to work within multidisciplinary engineering teams \n• Strong communication and stakeholder engagement skills \nWe appreciate your CV may not be up to date. No problem, just apply and we can deal with that later.\n\nImportant Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

Monument Tools is recruiting for a passionate, enthusiastic, dynamic and collaborative individual that thrives in a fast-paced environment.\n\nEstablished over 140 years ago, Monument Tools is an innovative family-owned, 5th generation company that manufactures and markets professional quality tools for plumbing, roofing and drainage.\n\nThe main purpose of this new role is to drive growth and deepen strategic partnerships with a specific group of existing Merchant National Accounts. The successful candidate will develop exceptional interpersonal relationships at owner manager and regional director level and nurture key contacts across all business areas to ensure that the links between Monument Tools and its customers run to the very heart of both businesses.\n\nThis is a home-based role with extensive UK travel.\n\nMain Responsibilities\n\nTo transition new accounts from initial agreed trading terms to fully merchandised merchants\nTo maximise trading terms with Merchant National Accounts\nTo drive the implementation of sales and marketing campaigns\nTo be proactive in promoting the full product range to all customers, as appropriate\nTo coordinate, monitor and review all elements of trading agreements\nUsing Business Intelligence Software, analyse trends and optimise time spent on each account\nTo be fully conversant with Monument Tools range and pricing\nTo review customer orders and analyse trends\n\nKey Objectives:\n\nMeet sales targets and overall revenue goals\nMaximise market share and profitability\nDrive sustainable financial growth for the company\n\nDesired Skills:\n\nStrong analytical skills with the ability to interpret data and make informed business decisions\nEffective communication skills, both verbal and written, to interact with internal teams and external stakeholders\nBe numerate and computer literate\nProactive and self-motivated approach to problem-solving and continuous improvement\n\nDesired Experience:\n\nProven experience of managing key national accounts\nProven experience of driving sales and achieving targets, preferably within Building Material Supply / Hand Tools sector\nProven knowledge of trading agreements and promotion of revenue growth\n\nNote: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements. The employer reserves the right to modify, add, or remove job duties as necessary

We are working with one of the UK's leading and fastest-growing home care providers to recruit an experienced Regional Operations Manager.\n\n This is an opportunity to join a large-scale, well-established organisation with a significant operational footprint and ambitious growth plans. The successful candidate will oversee a substantial portfolio of services, leading experienced Registered Managers and operational leaders while driving performance, quality, compliance and commercial success.\n\n This role would suit an experienced Regional Operations Manager or Area Manager who has managed large domiciliary care operations and can demonstrate strong financial, commercial and people leadership skills.\n\n Key Responsibilities\nProvide operational leadership across a large multi-site domiciliary care portfolio.\nLead, support and develop a team of experienced Registered Managers and Operational Managers.\nDrive service performance, growth, quality outcomes and operational excellence.\nEnsure all services consistently achieve and maintain high regulatory standards.\nTake ownership of regional budgets, financial performance and commercial objectives.\nMonitor KPIs and implement improvement plans where required.\nSupport strategic growth initiatives and new service development.\nBuild and maintain strong relationships with commissioners, local authorities and key stakeholders.\nPromote a culture of accountability, engagement and continuous improvement.Requirements\nProven experience in a Regional Operations Manager, Area Manager or equivalent senior leadership role within domiciliary care.\nExperience managing large-scale, multi-site care operations.\nStrong commercial and financial acumen with responsibility for budgets and P&L performance.\nExcellent understanding of CQC regulations and quality governance.\nDemonstrable experience leading and developing high-performing management teams.\nStrong communication, coaching and stakeholder management skills.\nAbility to balance compliance, quality, growth and commercial performance.\nFull UK driving licence and willingness to travel across the region.What's on Offer\nSalary of £70,000 - £75,000 per annum.\nPerformance-related bonus.\n24 days annual leave plus bank holidays.\nHybrid working pattern with 3 days operationally based and 2 days working from home.\nFlexible and supportive working environment.\nClear progression opportunities within a rapidly expanding organisation.\nStrong leadership team and excellent operational support.If you are interested in this position, please apply, or for more information contact James Paton Domus Recruitment.\n \n As part of our continual pursuit of quality candidates, we appreciate and reward candidate recommendations from you. If we successfully secure them a position, we will reward you with £300 – if you recommend a new candidate to us who is not already registered with us, and we secure them a role for a minimum of 1 month. So, if this position is not for you but you know someone who might be interested, why not earn a bit of cash anyway

Head of Health and Safety - Birmingham, West Midlands, United Kingdom,West Midlands,B37 7YN Exciting Career Opportunity at Citizen! Are you a driven Health and Safety professional seeking to make an impact? Then please read on Head of Health and Safety Citizen is a fabulous employer and were proud that we have recently achieved the highest consumer rating from the Regulator of Social Housing. Our C1 rating demonstrates that we are one of a select number of housing associations meeting the consumer standard. We are also proud to have achieved the highest governance rating. Our G1 rating demonstrates that we have effective governance in place that deliver their aims, objectives and intended outcomes for our customers. You will be joining a high performing and well-respected organisation. Our colleagues live our values, and we put support and collaboration with each other at the heart of everything that we do. Position: Head of Health and Safety Salary: 86,480 Location: 4040 Lakeside, Birmingham(flexible with some working from home) Key Responsibilities: • Provide leadership and management of Health and Safety, keeping our people safe., • Collaborate with your colleagues to develop a strong organisational safety culture across Citizen., • Creating and analysing performance data, identifying themes and trends and proactively improving H&S across Citizen., • Commissioning and carrying out audits, inspections and incident investigations to identify root causes, establish corrective actions and drive continuous improvement., • To develop and implement a clear strategy and supporting action plan to ensure the organisation complies with all aspects of Health & Safety legislation and aspires to meet best practice. Please refer to the job description for a full list of responsibilities. Qualifications and experience: • NEBOSH Level 6 / IOSH recognised qualification at degree or post-graduate level, • Detailed knowledge of health and safety legislation and best practice, • Significant H&S leadership experience, • Chartered Member of IOSH or equivalent, • Experience in establishing a H&S management system within housing or a similar environment (desirable) Managers Quote: We are looking for an experienced and influential Head of Health & Safety to lead and develop a proactive, positive and organisation-wide safety culture across our teams. This is a rare opportunity to join an outstanding social housing landlord helping shape strategy, influence and make a genuine difference. Were good at health and safety but we want to get even better. If youre a strategic Health & Safety professional looking for a role where your expertise genuinely matters, wed love to hear from you. Were looking for someone who combines technical expertise with strong leadership and relationship-building skills. What We Offer: • Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation., • Professional Growth: Opportunities for continuous learning and career advancement., • Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Benefits: • Annual Leave: Annual leave starts at 31 per year plus bank holidays, • Annual leave purchase scheme option to buy up to an additional 5 days per year, • AXA Private Healthcare, • Enhanced family leave (maternity, paternity and adoption), • Organisational sick pay, • Generous Pension Scheme The option to contribute 4%, 6% or up to 10%which Citizen will match, • Competitive Salary: We offer a competitive compensation package., • Health and Wellness: Comprehensive health insurance and wellness programs., • Work-Life Balance: Flexible working hours and generous leave policies., • Live, work, Connect: Our innovative approach to working locations, • Employee Development: Access to training programs and career development resources. Find out more here: Citizen | Benefits Company Culture: We will be an employer of choice and invest in our people Our team is passionate about making a positive impact and driving innovation in Health and Safety. We will work together as one team and embrace our Citizen values . Further information on our selection process and Equality and Diversity commitment can be found at Closing date: Monday 22nd June 2026 Interview date: Monday 29th June or Friday 3rd July 2026 (to be confirmed) Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Your new company \nComplaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis.\n\nYour new role \nYou'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to:\n\nConducting thorough, effective, and timely investigations into complaints of varying complexity\nMaintaining clear and consistent communication with customers throughout the complaint process\nBuilding strong relationships with a wide range of internal stakeholders to gather information and identify root causes\nProducing high-quality outcome letters outlining findings and actions taken to resolve complaintsThis role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement.\n\nWhat you'll need to succeed \nThe ideal candidate will have:\n\nProven experience in complaint handling within a regulated environment\nExperience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity)\nConfidence liaising directly with customers and collaborating with internal stakeholders\nStrong written communication skills, with the ability to produce clear, professional correspondence and reports\nThe ability to manage changing priorities and work effectively under pressureThis role is primarily office-based, with some flexibility to work from home depending on business needs.\n\nWhat you'll get in return \nYou'll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team.\n\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Claims Manager\n \nLocation: Birmingham (Hybrid – 2 days office, 3 days home working)\n Salary: £50,000 + Benefits\n Job Type: Full-Time, Permanent\n \nAn established and growing insurance organisation is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. This is an excellent opportunity for a people-focused leader with strong commercial insurance claims experience and a passion for developing teams.\n \nWorking within a dynamic and collaborative environment, you will take ownership of a team of Claims Handlers and Claims Executives, driving performance, enhancing technical capability, and ensuring exceptional service delivery for clients.\n \nKey Responsibilities\n\nLead, motivate, and develop a team of Claims Handlers and Claims Executives\nConduct regular one-to-ones, performance reviews, and development planning\nDrive team performance through effective coaching, mentoring, and leadership\nOversee day-to-day commercial claims operations, ensuring service excellence\nImplement and support operational strategies, policies, and procedures\nAnalyse management information and performance data to identify improvement opportunities\nWork closely with key stakeholders across the business to enhance service delivery and team capability\nManage escalated client queries and complaints in line with regulatory requirements \nAbout You\n\nPrevious managerial or team leadership experience within the commercial insurance claims market\nA minimum of 3 years' experience leading and developing teams\nStrong commercial insurance claims knowledge and technical expertise\nA proven track record of improving team performance and service delivery\nExcellent communication, coaching, and stakeholder management skills\nExperience using management information and reporting data to drive decision-making\nCert CII qualification (or currently working towards it) would be advantageous \nWhat's on Offer?\n\nSalary of £50,000\nHybrid working arrangement (2 days office, 3 days home)\nOpportunity to lead an established and successful commercial claims team\nCareer development within a growing and respected insurance business\nSupportive and collaborative working environment

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Health and Social Care Quality Assurer / IQA Location: Home / Field based Salary: £34,100 + Fantastic Benefits Package Type: Full time, Permanent The Role: • Internal Verification / Quality Assurance of Health and Social Care Apprenticeship Standards, to Level 5., • Support a team of Health and Social Care Assessors., • Develop, plan and execute Quality Improvement Plans, driving and promoting continuous quality improvement and outstanding teaching and learning., • Conduct regular standardisation meetings, as well as observations of teaching and learning., • Ensure the timely achievement of learners., • Update and maintain sampling plans in line with company and awarding organisations requirements. Essential Criteria: • Must hold own NVQ Level 5 in Health and Social Care (or equivalent), • Hold a recognised Internal Quality Assurance award (D34, V1, IQA, TAQA L4)., • Must have experience of working as an IQA for Health and Social Care Apprenticeships, up to Level 5., • Minimum of 2 years occupational competency in care, at Management level., • Full, clean, UK driving licence and use of a vehicle., • Must be flexible with travel. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

Global Process Owner – P2P\n * Location - remote with some travel required.\nT2M Resourcing have been appointed to recruit a Global Process Owner – P2P for a global manufacturing group that generates £multi-billions in revenue with operations in Europe, The Americas and Asia. Opportunities like this dont come round that often! As Global Process Owner P2P you will get the chance to be part of a major program, working with a highly experienced Director of Finance Transformation on a global platform providing an exceptional career enhancing opportunity.\nThis is a unique opportunity to make a significant impact as the group set out on a global transformation program to drive performance improvement, efficiency and consistency within finance shared services.\nReporting to the Finance Director (transformation and shared services) and based in the UK you will play a key role in shaping the future of finance shared services for P2P including the phased transition to SAP Hana.\nWhat will you be doing?\nAs ‘Global Process Owner’ for Procure to Pay (P2P) you will play a major part in the design and implementation of a future finance shared services operating model. Your wide-ranging remit will encompass organisation design, process, controls, quality and systems optimisation, creating best practice finance shared services operations that will ensure consistency and robustness throughout the operating companies that span more than 100 countries.\n Initially you will undertake a current status review to understand current processes and procedures.\n You will then create a future operating model plan, leveraging technology / automation opportunities and driving quality operating practices and processes that are fit for purpose, scalable and compliant at group and local level.\n Working with your stakeholder groups you will then oversee the implementation of the operating model across Europe, the America’s and Asia.\n The foundation of the operating model will be based on SAP ECC 6 transitioning to SAP HANA.\n Working with your stakeholder teams you will inspire a ‘continuous improvement’ culture, encouraging collaborative working to achieve everything from ‘quick wins’ to big picture strategic objectives.\nWhat are we looking for?\nTo be successful as Global Process Owner P2P, we seek the following skills, experience and attributes:\n Proven subject matter experience in P2P gained within an international business.\n Finance Shared Services expertise – we will consider captive / in-house or outsourced service delivery. Manufacturing sector experience would by highly advantageous.\n Ideally a qualified accountant or a highly experienced finance shared services professional.\n Strong business transformation skills encompassing people, processes and systems\n SAP ECC experience is essential.\n Excellent planning, organisation and planning skills.\n Great communication and presentation skills (across all levels) with the ability to inspire and influence.\n Willing to travel as necessary, particularly in the UK, and occasionally globally.\nWhat’s in it for you?\nAs well as gaining rich experience and the satisfaction from making a real impact you will receive a competitive salary, bonus and benefits package. This role will be a predominately remote working with some travel required, allowing you to work from home as well as being actively out in the business in the UK, and internationally.\n Competitive Salary circa £80,000 + Bonus + Car Allowance & Benefits Package\n*Please note that these are permanent vacancies. We look forward to receiving applications from candidates who meet the criteria.\nCandidates MUST be based in the UK and eligible to work in the UK on a permanent full-time basis.\nDue to high to the high volume of applications we are receiving we are unable to respond to each candidate personally. If you have not heard from us within 10 days unfortunately your application will not have been successful

Role: Pricing Analyst\nSalary: up to £38,487\nLocation: Remote with occasional travel to Head Office in Chandlers Ford\n\nDo you enjoy uncovering insights from data and turning them into decisions that drive business performance?\n\nAre you excited by the challenge of balancing customer value, market competitiveness, regulatory requirements and profitability in a fast moving energy environment?\n\nAbout us\n\nWe are the UK's leading Pay-As-You-Go energy supplier, our values fairness, innovation, and sustainability are at the heart of everything we do. We believe energy should be accessible, transparent, and smart, empowering customers to take control of their usage and costs.\n\nOur pioneering smart metering technology and customer-first approach have helped us build a loyal customer base while driving positive change in the energy sector.\n\nThe Role\n\nAs a Pricing Analyst, you'll play a key role in shaping the products, pricing strategies and commercial decision that drive our business forward. Working across our energy portfolio, you'll be responsible for developing and managing tariffs, balancing projected costs, market conditions, risk exposure and profitability to ensure we deliver competitive, compliant and commercially successful products.\n\nUsing data, market insights and industry knowledge, you'll generate analysis that informs business decisions and identifies new market opportunities. You'll monitor competitor activity, evaluate market trends and provide recommendations that help balance customer value, commercial performance and regulatory requirements.\n\nBeyond pricing analysis, you'll lead and support a range of pricing projects aimed at improving efficiency, enhancing pricing processes and strengthening the tools and methodologies used across the team. Working closely with stakeholders throughout the business, you'll help maintain robust tariff management procedures, support the delivery of pricing solutions and contribute to the ongoing development of our services.\n\nWhat We're Looking For\n\nWe're looking for a commercially minded analyst who enjoys turning complex data into meaningful insights and business decisions. You'll be naturally curious, analytical and comfortable working with large datasets, using data to identify trends, solve problems and influence commercial outcomes.\n\nYou'll have experience within a pricing, commercial analysis, revenue, forecasting or similar analytical role, with a strong understanding of how data can be used to balance customer value, commercial performance and business objectives. Experience working within the energy sector would be highly advantageous, however we'll also consider candidates from wider utility and regulated industries, including water, electricity suppliers, energy brokers or renewable energy.\n\nStrong Excel skills are essential, and experience with tools such as SQL, VBA or other data analysis platforms would be beneficial. You'll be confident communicating complex information to a variety of stakeholders, building relationships across business and presenting recommendations that support informed decision making.\n\nMost importantly, you'll bring a proactive approach, a passion for continuous improvement and the ability to manage multiple priorities in a fast paced environment. \n\nThe Important Things! (FYI Benefits available from your first day!) \nBonus Scheme - made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability. \n\nSkills Development - we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals. \n\nGiveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! \n\nTime off - we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen. \n\nWellbeing App - your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. \n\nHealth care scheme - we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children. \n\nEmployee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. \n\nExclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. \n\nGiving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. \n\nDeath in service - we pay twice your annual salary to your designated next of kin, so they don't have to worry about costs at such a distressing time. \n\nPension - Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%. \nThe Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd

Registered Manager – Supported Accommodation (16-17)\n\nThe JN Group are seeking an experienced and motivated Registered Manager to lead a supported accommodation service for young people aged 16–17.\n\nThe service aims to provide a safe, supportive environment that promotes independence and positive outcomes for young people preparing for adulthood.\n\nKey Responsibilities\n\n Lead and manage the day-to-day running of the supported accommodation service\n\n Ensure compliance with the Supported Accommodation (England) Regulations 2023 and Ofsted requirements\n\n Safeguard and promote the welfare of young people at all times\n\n Develop, implement and review support plans, risk assessments and placement plans\n\n Supervise, support and develop staff, including inductions and performance management\n\n Ensure effective safeguarding procedures are followed, including responding to and reporting incidents appropriately\n\n Maintain accurate records and ensure all documentation meets regulatory standards\n\n Build and maintain positive relationships with local authorities, placing authorities and partner agencies\n\n Monitor and improve service quality through audits, feedback and continuous improvement processes\n\n Provide effective leadership, direction, and management of the home and staff team.\n\n Ensure the home operates in line with its Statement of Purpose.\n\n Create a positive, child-centred culture that promotes safety, stability, and emotional wellbeing\n\n Lead by example, modelling professional standards and therapeutic approaches.\n\nEssential Requirements\n\n Minimum 3 years’ experience in children’s social care, supported accommodation or a related field\n\n Experience working with looked-after children or care leavers\n\n Strong knowledge of safeguarding, child protection and risk management\n\nDesirable Qualifications and Experience\n\n Level 3 or Level 5 Diploma in Residential Childcare (or working towards)\n\n Previous experience as a Registered Manager or Deputy Manager\n\n Experience working in an Ofsted-regulated environment\n\n Knowledge of leaving care frameworks and pathway planning What We Offer\n\n Opportunity to lead and shape a new supported accommodation service\n\n Supportive and committed leadership team\n\n Ongoing professional development and training\n\n Bonus’s for achieving Good Ofsted inspections or higher\n\nJob Types: Full-time, Permanent

Assistant Director of Finance\n\nPermanent | Hybrid (Home + Head Office) | £50,000\n\nWe’re supporting a specialist exempt-accommodation provider to recruit an exceptional Assistant Director of Finance. This is a pivotal role for an organisation delivering vital housing and support to vulnerable people, and they’re seeking a finance leader who can combine strategic insight with hands-on operational control.\n\nIf you thrive in a purpose-driven environment, enjoy shaping financial strategy, and want to make a tangible impact in the supported housing sector, this role will suit you.\n\nThe Opportunity\n\nAs Assistant Director of Finance, you’ll provide operational financial leadership across the organisation while supporting the Finance Director and CEO with long-term financial strategy. You’ll ensure robust financial management, regulatory compliance, and value for money across all areas of finance.\n\nThis role blends strategic thinking with practical oversight - ideal for someone who enjoys both steering the bigger picture and ensuring day-to-day excellence.\n\nKey Responsibilities\n\n· Drive delivery of the financial strategy and contribute to 5-year business planning\n\n· Lead monthly management accounts, reporting, cashflow and KPI analysis\n\n· Provide clear financial insight and commentary to senior leadership and the Board\n\n· Oversee Housing Benefit income, reconciliations and provider payments\n\n· Maintain strong relationships with Home Providers and local authorities\n\n· Ensure robust internal controls, governance and regulatory compliance\n\n· Support annual audit, statutory accounts and regulatory returns (FFR, SDR etc.)\n\n· Lead the annual budgeting cycle and maintain financial models\n\n· Oversee transactional finance including payroll, banking and payments\n\n· Act as the finance lead for external partners and internal teams\n\n· Develop and support a high-performing finance team\n\n· Lead on financial policies, SOPs and continuous improvement\n\nAbout You\n\nEssential:\n\n· Qualified accountant (ACA / ACCA / CIMA)\n\n· Experience in the not-for-profit sector\n\n· Strong financial reporting, planning and modelling capability\n\n· Excellent Excel skills and experience with Sage\n\n· Confident communicator able to advise senior leaders and Boards\n\nYou’ll also bring:\n\n· Integrity, professionalism and sound judgement\n\n· A commitment to supporting vulnerable tenants\n\n· A collaborative, proactive approach to leadership\n\nWhy This Role Matters\n\nYou’ll be at the heart of an organisation delivering life-changing housing services. Your work will directly influence financial sustainability, service quality and the organisation’s ability to support people who need it most.\n\nThis vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business

Eden Brown Synergy are working with an infrastructure, construction and railway transportation organisation who are looking for an experienced Senior Cost Manager on a permanent basis. \n\nThe role is full time, to start ASAP and paying up to £77,028 per annum (there is also a 20% uplift on the salary for salary top up, pension top up or income protection) so up to £92,433.60\n\nThe role is based in Birmingham City Centre and they offer hybrid working of 3 days in the office and 2 days from home.\n\nJob purpose\n This role is responsible for working with the Head of Cost at a Programme and Contract level. This includes supporting the management of budgets, actual costs, forecasts and Earned Value Management (EVM) to support the successful delivery of the completed transport works.\n \n Role of Directorate/Department\n The Programme Management Office (PMO) is responsible for cost management & estimating, risk management, schedule management and integration, performance reporting, tools and systems and project management capability across the organisation and both Phase One and Phase Two. The PMO supports and enables delivery through the provision of specialist resources and services into Phase One and Phase Two Project Controls, and by centrally defining and implementing core project controls processes and standards. \n \n Accountabilities\n To be accountable for leading on the analysis and verification of programme and contract phase level cost performance and ensuring the data accurately reflects the current programme performance for onwards reporting. \n To be accountable for leading on the validation of cost performance data submitted by delivery teams as part of communicating overall programme performance to Project Controls and Programme Management Office. \n To be responsible for supporting the Head of Cost in the management of the cost performance team, setting key time and quality targets and providing specialist advice where required. \n To be responsible for ensuring adherence with cost performance processes and procedures across the respective programme and also, for storing and maintaining data and documents accurately within the corporate systems. \n * To be accountable for communicating key updates to the cost performance team and ensuring they are aligned to current business process and ways of working. \n To be responsible for working closely with the Areas' to develop a series of defined work-streams to progressively enhance cost performance capabilities within the Phase. \n To have accountability for leading on the continuous improvement of the Cost Performance function within the Phase One programme and ensure that lessons learnt are captured and presented back to the team and to implement governance processes and review policies in order to ensure they are in line with strategic business objectives. \n Lead on resolving system technical queries for the delivery teams, including 3rd Party Income Accounts, EVM, Inflation/Deflation \n Support the Cost alignment with Finance with uWBS implementation, Quarterly forecasts, monthly updates for Indirects and other portfolios \n Lead on systemising the new business requirements, test and implement them in the cost management and interfacing functions\n \n Required criteria \n \n Skills: \n Stakeholder management - ability to manage multiple stakeholders within a matrix environment, including the facilitation of stakeholder meetings and information flow. \n Able to solve problems with attention to detail. \n Able to provide clarity, direction and motivation to a team. \n Communication skills - clear communicator with the ability to deliver clear presentations which engage and influence colleagues and external stakeholders at all levels.\n\nKnowledge: \n Knowledge of Project Controls and Cost processes and how these operate within complex organisations. \n Knowledge and commercial awareness of multiple construction contract types (including, NEC contracts, amendments, early warning notices and the work flows of communications between contractor and client) and their respective benefits to client organisations. \n Knowledge of the core Project Controls disciplines, including Schedule Management, Change Management and Risk Management. \n Knowledge of baseline development and maintenance of baselines on a major programme.\n\nType of experience: \n Experience in the management of Cost and Performance and project controls within a major project. \n Experience in the core project controls functions, including baseline maintenance, schedule management, cost performance, change management, risk management, performance reporting and document control. \n Experience in managing and producing performance reports that summarise cost performance, including: Budgets, Earned Value Management (EVM) and forecasts on major projects. \n * Experience in the management and control of cost management systems (e.g. \n Contruent, Ecosys, Cobra etc.).\n\nPlease only apply for this role if you have all the skills, knowledge and experience as mentioned above. \n\nThank you \n\nCharlotte \n\nEden Brown Synergy is an equal opportunities employer.\n\nEden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

Internal Auditor (Automotive) – Midlands Based | UK Travel\n Salary: £55,000 and company car\n Cherry Professional are recruiting for an Internal Auditor to join a high end and well-established automotive business. Based in the Midlands or Home Counties, this role offers genuine variety and autonomy, with nationwide travel to sites across the UK and within the EU to deliver audits, strengthen controls, and support operational improvement.\n The Role\n Working as part of the Internal Audit function, you’ll deliver the audit plan across a multi-site operation, providing independent assurance and practical recommendations to improve processes, controls, and risk management.\n Key responsibilities:\nDeliver end-to-end audits: planning, fieldwork, testing, and reporting\nReview operational and financial controls across UK sites and head office functions\nIdentify control gaps and process improvement opportunities, producing clear and actionable recommendations\nPresent findings to stakeholders and support follow-up to ensure actions are implemented\nBuild effective relationships with site leadership teams and central functions\nMaintain high standards of documentation, testing, and audit quality\nRegular UK travel (including occasional overnight stays where required)About You\n You’ll be a confident, commercially aware auditor who can balance challenge with collaboration.\n We’re looking for:\nA Qualified Accountant (ACA/ACCA)\nProven internal audit experience, ideally with Automotive experience but for the right person we can train this aspect of the business.\nStrong understanding of risk and internal controls (operational and financial)\nExcellent communication skills and the confidence to influence stakeholders\nA self-starter who is highly organised, able to manage a workload across multiple locations.\nFull UK driving licence and willingness to travel nationwide and occasionally abroad.\n Desirable qualifications\n IIA / ACCA / ACA / CIMA\n What’s On Offer\n£55,000 salary\nPremium company car\nExcellent exposure across a national automotive operation\nA role with autonomy, variety, and clear impactApply\n To apply, please contact Cherry Professional for a confidential discussion or submit your CV and we’ll be in touch.\n\nCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role

Training and Development Coach\n \n Job Title: Apprenticeship Training Coach\n Salary: Up to £35,000 per annum depending on skills & experience\n Contract: Full-time, permanent\n Hours: 37.5 hours per week\n Location: Home-based with travel to centres and client premises as required\n\nDriver essential with access to own vehicle required for travel\n \n About the Role\n Trigon Recruitment are looking for a passionate and motivated Training and Development Coach to support apprentices across a range of apprenticeship programmes. You will inspire, mentor, and guide learners to successfully achieve their occupational standards and progress through gateway and end-point assessment in a timely manner.\n \n You will work with apprentices completing qualifications including:\n \nCustomer Service Specialist \nCustomer Service Practitioner \nHR Support \nOperations or Departmental Manager \nTeam Leader or Supervisor \nBusiness Administrator \nRecruitment Coaching \nLearning & Development \nMarketing There may also be opportunities to support delivery of higher-level apprenticeships, subject to business demand.\n \n Key Responsibilities Apprentice Support & Delivery\n \nOnboard apprentices and complete all mandatory documentation and quality processes \nDeliver engaging, high-quality learning sessions and coaching support \nSupport apprentices to submit timely, high-quality work for assessment \nProvide constructive developmental feedback and action planning \nEmbed English, maths, British Values, safeguarding, and Prevent into delivery \nPrepare apprentices for gateway and End-Point Assessment (EPA) Progress Monitoring & Reviews\n \nManage and monitor a caseload of apprentices \nSet SMART targets and individual learning plans \nConduct regular progress reviews with apprentices and employers \nIdentify skills gaps and support workplace development opportunities \nRecord learner progress accurately and maintain compliance documentation \nIdentify learners at risk and implement intervention strategies Employer Engagement\n \nBuild and maintain positive relationships with employers \nAct as a key contact for both apprentices and employers \nEnsure employers understand programme requirements and commitments \nSupport employers in embedding learning into the workplace Quality & Performance\n \nMonitor learner progress against KPIs and quality standards \nUse data to identify trends and improve learner outcomes \nContribute to continuous improvement across apprenticeship programmes \nShare best practice with colleagues across the Work Based Learning team \nMaintain up-to-date industry knowledge and awareness of Ofsted requirements Additional Duties\n \nAttend team meetings, training, and standardisation sessions \nSupport business development activities where required \nPromote organisational values and act as an ambassador for the organisation \nAdhere to all company policies including safeguarding, health & safety, equality, GDPR, and Prevent Essential Requirements Qualifications\n \nGCSE Grade C/4 or above in English and Maths (or equivalent) \nTeaching qualification at Level 3 or above (AET/PTLLS or equivalent) \nFull UK Driving Licence and access to own vehicle Experience & Knowledge\n \nExperience delivering engaging training and learning workshops \nExperience supporting Functional Skills delivery up to Level 2 \nExperience creating learning resources and curriculum materials \nKnowledge of Ofsted requirements and apprenticeship compliance \nExperience using e-learning platforms such as OneFile Skills & Attributes\n \nExcellent communication and presentation skills \nStrong organisational and time management skills \nAbility to manage workloads and priorities effectively \nConfident using Microsoft Office and Teams \nAbility to work independently and collaboratively within a remote team \nPassionate about learner success and development Desirable\n \nAssessor (CAVA) and/or IQA qualifications \nExperience supporting apprenticeship sales or employer engagement activity Benefits\n \nFlexible full-time or part-time working options \nHome-based role with autonomy and flexibility \nOpportunities for professional development and progression \nSupportive and collaborative team environment \nOpportunity to work with a wide range of apprenticeship programmes \nMileage/travel expenses for required field travel \nOngoing training and CPD opportunities \nMeaningful role supporting learner growth and career development The successful candidate will be required to undertake an Enhanced DBS check against the children’s barred list.\n \n For more information or to apply, please contact Tiffany Bennett on (phone number removed) or email your CV to (url removed)

About The Company\nAt Salutem Care and Education, we are dedicated to ensuring that the individuals we support receive exceptional, empowering care from a team of highly trained and compassionate staff, within environments that are both warm and nurturing. We pride ourselves on being innovative, solution-focused, and committed to achieving the best possible outcomes for every person in our care. \n\nAbout The Role\nAbout The Role: \nAn exciting new home based full-time role has been created in our existing HR ops team. As HR Assistant you will be a key member of the HR team, and you will support the HRBP to offer the group an effective HR service. Your role supports the wider HR team with admin tasks which include contractual amends, maternity, paternity, adoption and shared parental leave administration, references, requests for documents, audits, minute talking, completing actions via our HR & Payroll system and will be part of the team managing the HR inbox, dealing with queries with support from the HRBP and HR Officers. You will also support the Operational HR team with admin tasks for strategic initiatives, projects and continued development of policies and procedures.\nThe ideal applicant will have experience in writing contracts and doing contractual amends This role is home-based (ideally in Birmingham/West Midlands) but will require travel to our services when needed. This role is line managed by the HRBP.\nJob Responsibilities:\n\nSupport the wider HR team to implement the People Plan in a way that enables the business to meet its objectives.\nAssist with HR policies and procedures/toolkits and support the business to ensure it is consistent, compliant, and up to date with relevant legislation and best practice.\nSupport the HR Team in key HR projects and integrations as agreed with the Director of HR and Resourcing.\nAssist the HRBP to develop and produce business-impacting HR reports/management information, monitor, and analyse trends and assist to implement change to drive continuous improvement.\nEnsures the internal HR files and trackers are up to date and relevant.\nAs directed by the HRBP, you will deliver administration duties supporting various HR processes which include TUPE transfers, restructuring, reorganisation as and when required.\nSupport the operational HR team with admin support when needed, including the preparation and processing of various HR contractual amends, changes etc.\nTake ownership of the HR inbox’s actioning items within our SLA’s taking advice from the HRBP where appropriate.\nComplete contracts and contractual amends and ensure they are issued and returned as signed and filed appropriately.\nComplete reference requests.\nTake minutes in meetings as required.\nAssist the HR team with audits.\nActs as a first point of contact for RTW and Compliance related queries.\nKeeps self-informed about changes in legislation in the Care and Education sector and the wider group that affects compliance, proactively supporting any projects and\ndevelopments needed. Research, request and collate data/information on behalf of the wider HR team. Leads on RTW checks and renewal processes advising line managers. Completes compliance files and processes for international recruitment and sponsorships. Checks new starters and new offer files for compliance in line with safer recruitment policies. Ensures any sponsored employees maintain compliance throughout the term of sponsorship. Ensures DBS checks are up to date and renewed in line with policy. Ensures compliance of Welsh carers and clinical employees across the Group. Delivers training on compliance processes internally when requested. Develop and maintain good working relationships across our organisation. Keep up to date with legislation changes affecting the group within the HR space. Ensure HR & Payroll system admin tasks are completed within agreed deadlines.\nHave excellent organisational skills and the ability to prioritise workload. Maintain Confidentiality of any HR casework and projects.\nOur Core Values: \n➡️Supportive: Helping everyone reach their full potential. \n➡️Ambitious: Striving for the best outcomes. \n➡️Loyal: Prioritising our staff and the people we support. \n➡️Unique: Innovating without compromising quality. \n➡️Transparent: Fostering openness and mutual respect. \n➡️Engaging: Partnering with everyone involved. \n➡️Meaningful: Offering fulfilling opportunities. \nWhy Choose Us? \n✅Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support. \n✅ Medical Support. \n✅ Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance. \n✅ Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities. \nStill not convinced? \n🌟 Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute. \n🌍 Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces. \n♿ Proud to be a Disability Confident Committed employer. \nSalutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks

Management Accountant\n\nLocation: Birmingham (Hybrid)\n Salary: £40,000 - £45,000\nPermanent\n\nHybrid Working - 3 days office based, 2 Days working from home - 8:30- 4:30pm\n\nAre you a commercially-minded management accountant looking to step into a role where your insight genuinely shapes business decisions?\n\nWe're partnering with a high-growth, ambitious SME entering an exciting new phase. With strong momentum, increasing complexity, and a leadership team that values data-driven decision-making, the finance function is evolving into a true commercial partner to the business.\n\nThis is a fantastic opportunity to join a business where your work will go beyond reporting, you'll play a key role in understanding performance, influencing strategy, and supporting sustainable growth.\n\nWhy This Role?\n\nThis is not a "numbers only" management accountant role.\n\nYou'll take full ownership of the management accounts process, while working closely with senior stakeholders across the business to provide insight, challenge thinking, and drive performance.\n\nThere's real opportunity to:\n\nBuild your commercial exposure\nDevelop your influence with non-finance stakeholders\nHelp shape reporting, forecasting, and decision-making processes as the business scalesWhat You'll Be Doing\n\nYou'll play a central role in delivering high-quality financial reporting and insight, including:\n\nOwning the monthly management accounts process (P&L, balance sheet, cash flow)\nDelivering clear, commercially focused commentary on business performance\nLeading the month-end close, including accruals, prepayments and reconciliations\nSupporting budgeting and reforecasting cycles\nPartnering with stakeholders across commercial, marketing and operations teams\nProviding financial analysis on profitability, margins and cost drivers\nDeveloping KPI reporting and dashboards to improve visibility\nSupporting continuous improvement of controls, processes and reportingThis is a highly visible role where your ability to turn data into insight will be critical.\n\nWhat We're Looking For\n\nWe're looking for someone who combines strong technical skills with commercial curiosity and the confidence to engage stakeholders.\n\nYou'll likely have:\n\nPart-qualified or qualified (ACCA / CIMA or equivalent)\nExperience owning management accounts and month-end processes\nAdvanced Excel skills and confidence working with data\nStrong understanding of P&L, balance sheet and cash flow\nA commercially curious mindset, you want to understand what drives the numbers\nThe ability to communicate financial information clearly to non-finance stakeholders\nA proactive, self-directed approach with the ability to work at paceDesirable:\n\nExperience in a high-growth, SME or consumer-focused business\nExposure to forecasting models, KPIs or BI tools (e.g. Power BI, Tableau)\nExperience working in a fast-changing or investor-backed environmentWhat You'll Get\n\nA role with real ownership and visibility across the business\nThe opportunity to influence decision-making, not just report on it\nExposure to a scaling, high-growth business environment\nA collaborative and commercially focused leadership team\nStrong development opportunities as the finance function evolves\nHybrid working with a Birmingham HQ baseWho This Is Perfect For\n\nSomeone who:\n\nWants to move beyond reporting into true business partnering\nEnjoys working in a fast-paced, evolving environment\nIs confident, curious, and comfortable challenging the status quo\nIs looking to grow with a business and make a tangible impactApply Now\n\nIf you're looking for a role where you can combine technical accounting with commercial influence-and be part of a business on an exciting growth journey-we'd love to hear from you.\n\nAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.\n\nBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Customer Service & Retention Advisor\n\nAbout the Business\n\nWe are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees. \nOur values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work.\n\nMain Purpose of the Role\n\nAs a Customer Service & Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience.\n\nRole Requirements\n\nDeliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat.\nRespond promptly and professionally to customer reviews on public platforms.\nComplete additional operational tasks on a rota basis to support team requirements.\nWork towards individual and team KPIs, including customer retention targets, while maintaining a high level of accuracy and efficiency.\nEffectively prioritise workload to ensure urgent customer requests are addressed promptly.\nAccurately maintain customer information in line with GDPR requirements.\nTake ownership of customer issues and complaints, delivering positive resolutions within agreed timescales.\nManage payment disputes, returns and refunds in accordance with company procedures.\nUtilise retention tools and processes to reduce cancellations and improve customer retention.\nFollow all established processes and procedures to ensure consistently high standards of customer service.\nMaintain excellent product and business knowledge to provide accurate guidance and support.\nTake ownership of personal development through feedback, training and continuous learning.\nKeep up to date with products, campaigns and promotional activity.\nShare customer, product and competitor feedback with management to support continuous improvement initiatives.\nComplete all mandatory training, including health and safety requirements.\nContribute positively to team culture and recognition initiatives.\nDemonstrate company values in all aspects of the role.\n\nQualifications & Experience\n\n2-3 years' experience within a customer-focused role.\n2+ years' experience using Microsoft Office and/or Google Workspace.\nPrevious customer retention experience is essential.\nBasic to intermediate computer skills.\nStrong written and verbal communication skills.\nExcellent spoken and written English.\nProfessional and confident telephone manner.\nAbility to multitask and effectively prioritise workload.\nStrong organisational and administrative skills.\nExperience working within a fast-paced environment.\nExcellent complaint handling and problem-resolution skills.\n\nSkills & Attributes\n\nPassion for delivering exceptional customer service.\nStrong communication and relationship-building skills.\nCollaborative and team-oriented approach.\nSelf-motivated and proactive mindset.\nExcellent organisational and problem-solving abilities.\nResilient and adaptable to changing priorities.\nResults-focused with a commitment to achieving targets.\nPositive, enthusiastic and adaptable approach to work.\n\nIncentives & Rewards\n\n34 days annual leave including bank holidays.\nHybrid working pattern - 3 days office based and 2 days working from home.\nAnnual bonus scheme.\nHealth Cash Plan.\nLife Assurance.\nSupportive and collaborative working environment where employees are valued and recognised.\nRegular social events and team activities.\nStructured learning, development and progression opportunities.\nCycle to Work Scheme.\nEmployee discount programme for family and friends.\nComplimentary company products.At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.\n\nBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Retrofit Skills Coach\nSalary: £35,000 - £45,000 per annum\nBenefits: 33 days’ holiday (incl. bank holidays), discretionary additional day, contributory pension, annual leave purchase scheme\nLocation: Hybrid – home, head office, and remote sites as required\nAbout Our Client\nOur client, is a leading force in retrofit skills, dedicated to improving the sustainability of UK housing. They support the national transition to net zero by training professional retrofitters and shaping industry standards.\nRole Purpose\nThe Lead Tutor will deliver high-quality training, assessment, and, where applicable, internal quality assurance across our client’s retrofit training portfolio. The role requires expert technical knowledge, strong training capability, and a commitment to learner success.\nKey Responsibilities\nTraining & Assessment\n Deliver retrofit training across classroom, online, bootcamp, and bespoke formats.\n Assess learner work and provide constructive feedback within a 5-day SLA.\n Adapt delivery to diverse learning needs and ensure compliance with awarding body standards.\nLearner Support\n Act as the primary contact for allocated learners.\n Provide coaching, guidance, and remove barriers to learning.\nQuality Assurance & Collaboration\n Conduct IQA activities (where qualified).\n Partner with colleagues to monitor progress, share best practice, and support trainer development.\nCourse & Product Development\n Contribute technical input to course design, updates, and evaluation.\n Maintain up-to-date knowledge of legislation, standards, and industry innovation.\nAdministration & Compliance\n Maintain accurate learner records and ensure adherence to all regulatory and internal requirements.\nEssential Requirements\n Qualified Retrofit Assessor or Coordinator (or DEA where relevant).\n 3+ years’ professional retrofit experience with strong technical expertise.\n Excellent communication, organisational skills, and digital capability.\n Ability to inspire and support diverse learners.\nDesirable\n IQA qualification.\n Experience mentoring other trainers/assessors.\n Knowledge of emerging technologies and industry trends.\n Training/assessing qualifications or progress towards them.\n Experience assessing retrofit learner work.\nPersonal Attributes\n Passionate, learner-focused, and committed to high-quality delivery.\n Patient, adaptable, collaborative, and improvement-driven.\n Able to work independently, prioritise effectively, and meet deadlines.\nPaul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role R&D Consulting at Veeva is a unique group fusing strategy and operations with data and technology. Establishing a leading R&D consulting practice is a strategic priority for Veeva, with high visibility within the company and to leaders of the wider Life Sciences industry. As a Principal working within a company at the forefront of digital innovation in the Life Sciences, you will help grow our practice in Europe. The focus will be on building our brand in the market, developing our customer network and identifying and acquiring new projects to support our customers to deliver on their complex business challenges. \n What You'll Do • Lead business development opportunities – identify and generate new project opportunities, clarify customers challenges and needs, be able to develop a compelling, differentiated proposal to solve these issues, and win new work, • Leverage your network to identify opportunities and develop our business and build new relationships, • Be the R&D consulting lead on one of our top enterprise accounts, • Build strong and trusted relationships with customers, serving as primary contact for strategic and tactical questions, • Support in the creation of new campaigns, offerings, and thought leadership that differentiate R&D consulting in the market, • Lead multiple project engagement teams – empowering the team to plan and manage all aspects of delivery, from scope to quality assurance Requirements • Significant management and R&D consulting experience (at least 10 years), • Experience in the Life Sciences, particularly in Regulatory Affairs and Regulatory Information Management, • An extensive network of relevant stakeholders within leadership positions in Top 20 Life Sciences companies, • Credibility and experience in operating and engaging at senior levels with key Life Sciences customers, • Proven track record of developing new, high value/impact, customer engagements, • Demonstrated experience in designing and implementing digital transformation and R&D innovation/improvement programs, • Deep understanding of the entire R&D value chain Nice to Have • Fluency in multiple European languages (e.g. German, French, Spanish) in addition to English, • Experience with digital technologies – platforms, channels, analytics tools, apps, emerging tech, etc., • Good understanding of Veeva’s broader platforms and solutions, and how these can be leveraged and enhanced by R&D consulting services, • Experience working with SaaS solutions, • Veeva certified on any of our relevant R&D products Perks & Benefits • Highly competitive remuneration, • Opportunity for rapid progression, • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK BCRD Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted advisor for our most complex and high-value customers. You will not only ensure their success with the Docker platform but also architect and drive their long-term digital transformation strategies in partnership with their leadership. You'll be the expert who shapes the future of their technical success by translating their business goals into impactful, long-term technical roadmaps. Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives. Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap. Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance. Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy. Architect and execute complex adoption plans that address critical technical and business challenges. Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership. Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team. 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts. Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem. Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical. Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders. Experience mentoring or leading a team of technical professionals. Bonus: Experience building or contributing to a formal TAM program. Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks. Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms. Meet your portfolio of customers and understand their environments, goals, and success metrics. Build relationships with internal partners including Support, Product, and Sales. Review existing customer documentation and success plans to identify initial opportunities for impact. Take ownership of a customer portfolio and begin leading account engagements. Conduct your first technical or executive business reviews with guidance from your manager. Establish a cadence of customer check-ins, documenting key success milestones and adoption progress. Identify at least one process or content improvement that can scale customer engagement or reduce friction. Contribute to cross-functional discussions that connect customer insights with product feedback. Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores. Build executive relationships and serve as the customer’s voice within Docker. Contribute to building the broader TAM engagement model through shared best practices and enablement resources. Demonstrate impact through increased customer value realization, renewal success, and platform expansion. Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement. Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using _ on April 13, 2024. Please see the independent bias audit report covering our use of Covey _. Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave Technology stipend equivalent to $100 net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth. Job Responsibilities Customer Relationship Management: • Serve as the primary contact for onboarding, training, and ongoing support for customers., • Build strong relationships with customers to understand their goals and ensure their success. Onboarding & Training: • Guide new customers through the onboarding process to ensure a smooth implementation of our product/service., • Conduct product demonstrations and training sessions tailored to customer needs. Customer Retention & Growth: • Proactively monitor customer health and engagement, identifying risks and opportunities for expansion., • Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities. Support & Issue Resolution: • Act as the customer's advocate within the organization to resolve issues promptly., • Coordinate with technical and product teams to address customer feedback and improve user experience. Performance Metrics & Reporting: • Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction., • Provide regular reports and insights to management on customer trends and areas for improvement., • 3+ years of experience in customer success, account management, or a related field., • Experience in the SaaS, e-commerce, or finance industry is a plus., • Strong interpersonal and communication skills., • Excellent problem-solving and conflict-resolution abilities., • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango)., • Ability to analyze data to make informed decisions., • A customer-first mindset with a passion for helping others succeed. Requirements • 3+ years of experience in customer success, account management, or a related field., • Experience in the SaaS, e-commerce, or finance industry is a plus., • Strong interpersonal and communication skills., • Excellent problem-solving and conflict-resolution abilities., • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango)., • Ability to analyze data to make informed decisions., • A customer-first mindset with a passion for helping others succeed. Minimum Technical and Work Environment Requirements: • Internet Connection:, • Primary internet connection with a minimum speed of 15 Mbps., • Backup internet connection with at least 10 Mbps., • Backup connection must be capable of supporting work during a power outage., • Primary Device:, • Desktop or laptop equipped with at least:, • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor., • A minimum of 8 GB RAM., • Backup Device:, • Must meet or exceed the performance of an Intel Core i3 processor., • Must be functional during power interruptions., • A functioning webcam., • A noise-canceling USB headset., • A quiet, dedicated home office space., • Peripherals and Workspace: A smartphone for communication and verification purposes., • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth., • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field., • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward., • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards., • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment., • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and Townsville. With our in-house product and engineering teams, we're continuously expanding our technology platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?" An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team! This is a full time role that will be hybrid from Manchester. You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in the Manufacturing, Transport, and/or Logistics industries. Apply today to join a groundbreaking team! • 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation, • Professional fluency in French and English, • Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries, • Strong ability to build executive relationships and drive business value for Enterprise customers, • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies, • Persuasion and presentation skills, with the ability to communicate up and down an organisation, • Ability to actively listen, understand customer pain points and take action, • Thrives in a fast-paced, dynamic environment, • Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions, • Understand customers’ business objectives, challenges, and industry-specific needs to drive success, • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement, • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion, • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices, • Advocate for customers internally, influencing product development based on industry trends and customer feedback, • Contribute to the development of industry-specific playbooks, collateral, and case studies, • Equity with high growth potential, and a competitive salary,, • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;, • Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;, • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You’ll also receive other perks such as: • In-house Culinary Crew serving up daily breakfast, lunch and snacks, • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy, • Quarterly celebrations and team events, including the annual Shiplt! global offsite, • Table tennis, board games, gym sessions, book club, and pet-friendly offices.We’re committed to so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in , the and the . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via , , and .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Job Title: Business Development Representative Location: Field based - West London (Mayfair, Camden & Hampstead)) Contract and working pattern: Permanent, 37.5 hours per week Base salary: £24,800 with pay increase expected 1st April 2026 Are you ready to Be Your Best Barr None? Let's Grow!!! AG Barr is a leading UK soft drinks business, home to iconic brands like IRN-BRU, Rubicon, Boost, and FUNKIN. For over 150 years, we have been building great brands and championing a responsible business that values diversity, community, and minimising environmental impact. We are seeking an ambitious and results-driven Business Development Representative (BDR) to become the face of our brands across a dedicated territory. This field sales role is essential for driving our growth within the crucial Symbols & Independents (S&I) retail sector. As part of a collaborative territory team, your ability to work together to achieve shared goals will be crucial to our collective success What we’re looking for… As a BDR, you will be a key player in the National Field Sales Team, taking direct responsibility for supporting and growing our presence within a defined portfolio of Impulse outlets. Your work will be guided by our principles: GAIN, RETAIN, MAXIMISE. • Proactive Distribution: Determined pursuit of distribution and availability of the AG Barr core brand range, educating retailers on our Hero, Core, and More brands to increase sales., • Target Delivery: Consistently achieve sales KPIs, including market share growth, display placement, availability, and overall scorecard improvement, using data to track performance and demonstrate growth., • Energy Focus: Play a vital, frontline role in delivering our ongoing Energy Portfolio distribution plan, capitalising on this high-growth sector., • Build Lasting Relationships: Be a personable and relatable partner, building rapport quickly to secure commitment from customers and present our brands with confidence., • Trusted Advisor: Use your market insight to educate retailers, offering support with re-merchandising to maximise sales for both the retailer and AG Barr., • Execution with Excellence: Sell and communicate brand plans with an exceptional eye for detail, ensuring our brands are perfectly represented at the point of purchase through impactful Point of Sale (POS) materials., • Flawless Organisation: Maintain excellent time management, effective route planning, and meet call targets to maximise your day and ensure you have all POS materials organised for each visit., • Team Collaboration: Operate as a key part of a broader territory team, demonstrating a collaborative spirit to achieve shared goals and share market intelligence. What you’ll bring... We know that top Business Development talent comes from every background—from hospitality and retail to sales and customer support. We are looking for the mindset and capability, not just the job title. If you have experience excelling in a customer-focused role and recognise yourself in the winning traits below, you already possess the DNA we need to succeed. • Proactive Initiative & Self-Motivation: You are a self-starter who actively seeks out opportunities, follows up without prompting, and thrives working unsupervised to exceed targets., • Resilience and Confidence: You bounce back quickly from rejection and communicate with conviction that comes from a genuine belief in our products and your own ability., • Exceptional Communication & Relatability: You are clear, concise, and responsive, building rapport quickly and making every customer feel heard and understood., • Learning Agility: You are curious, coachable, and quick to grasp new product information and market trends, allowing you to adapt your strategy based on feedback and results., • Deep Customer Insight: You are skilled at understanding the customer base, their pain points, and the retailer landscape to tailor your approach and build powerful partnerships. Essential Requirements: • Must hold a full, valid UK driving license., • Excellent written and verbal communication skills are essential for this customer-facing role, • Flexibility to attend occasional monthly team meetings, which may require overnight stays If you thrive on independence, love being on the road, and have a passion for driving sales in the competitive world of convenience retail, apply now! What we offer... We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Competitive Salary reviewed annually, • Quarterly bonus linked to business performance, • Company Car to fulfil the needs of the job, • Defined contribution Pension, • 34 days holiday, • Flexible holiday trading, • Flexible cash pot to spend on benefits, • Healthcare Cash Plan, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. Speculative CVs from agencies will not be accepted. Latest closing date for applications is 4th March 2026 Please note, we may close vacancies early where we receive significant numbers of applications, so apply now! #IND1

Job Title: Business Development Representative Location: Field based - Central Belt, Scotland (M8 Corridor) Contract and working pattern: Permanent, 37.5 hours per week Base salary: £24,800 with pay increase expected 1st April 2026 Are you ready to Be Your Best Barr None? Let's Grow!!! AG Barr is a leading UK soft drinks business, home to iconic brands like IRN-BRU, Rubicon, Boost, and FUNKIN. For over 150 years, we have been building great brands and championing a responsible business that values diversity, community, and minimising environmental impact. We are seeking an ambitious and results-driven Business Development Representative (BDR) to become the face of our brands across a dedicated territory. This field sales role is essential for driving our growth within the crucial Symbols & Independents (S&I) retail sector. As part of a collaborative territory team, your ability to work together to achieve shared goals will be crucial to our collective success What we’re looking for… As a BDR, you will be a key player in the National Field Sales Team, taking direct responsibility for supporting and growing our presence within a defined portfolio of Impulse outlets. Your work will be guided by our principles: GAIN, RETAIN, MAXIMISE. • Proactive Distribution: Determined pursuit of distribution and availability of the AG Barr core brand range, educating retailers on our Hero, Core, and More brands to increase sales., • Target Delivery: Consistently achieve sales KPIs, including market share growth, display placement, availability, and overall scorecard improvement, using data to track performance and demonstrate growth., • Energy Focus: Play a vital, frontline role in delivering our ongoing Energy Portfolio distribution plan, capitalising on this high-growth sector., • Build Lasting Relationships: Be a personable and relatable partner, building rapport quickly to secure commitment from customers and present our brands with confidence., • Trusted Advisor: Use your market insight to educate retailers, offering support with re-merchandising to maximise sales for both the retailer and AG Barr., • Execution with Excellence: Sell and communicate brand plans with an exceptional eye for detail, ensuring our brands are perfectly represented at the point of purchase through impactful Point of Sale (POS) materials., • Flawless Organisation: Maintain excellent time management, effective route planning, and meet call targets to maximise your day and ensure you have all POS materials organised for each visit., • Team Collaboration: Operate as a key part of a broader territory team, demonstrating a collaborative spirit to achieve shared goals and share market intelligence. What you’ll bring... We know that top Business Development talent comes from every background—from hospitality and retail to sales and customer support. We are looking for the mindset and capability, not just the job title. If you have experience excelling in a customer-focused role and recognise yourself in the winning traits below, you already possess the DNA we need to succeed. • Proactive Initiative & Self-Motivation: You are a self-starter who actively seeks out opportunities, follows up without prompting, and thrives working unsupervised to exceed targets., • Resilience and Confidence: You bounce back quickly from rejection and communicate with conviction that comes from a genuine belief in our products and your own ability., • Exceptional Communication & Relatability: You are clear, concise, and responsive, building rapport quickly and making every customer feel heard and understood., • Learning Agility: You are curious, coachable, and quick to grasp new product information and market trends, allowing you to adapt your strategy based on feedback and results., • Deep Customer Insight: You are skilled at understanding the customer base, their pain points, and the retailer landscape to tailor your approach and build powerful partnerships. Essential Requirements: • Must hold a full, valid UK driving license., • Excellent written and verbal communication skills are essential for this customer-facing role, • Flexibility to attend occasional monthly team meetings, which may require overnight stays If you thrive on independence, love being on the road, and have a passion for driving sales in the competitive world of convenience retail, apply now! What we offer... We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Competitive Salary reviewed annually, • Quarterly bonus linked to business performance, • Company Car to fulfil the needs of the job, • Defined contribution Pension, • 34 days holiday, • Flexible holiday trading, • Flexible cash pot to spend on benefits, • Healthcare Cash Plan, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. Speculative CVs from agencies will not be accepted. Latest closing date for applications is 4th March 2026 Please note, we may close vacancies early where we receive significant numbers of applications, so apply now! #IND1

Job Title: Business Development Representative Location: Field based - Bradford (Bradford, Halifax & West Leeds) Contract and working pattern: Permanent, 37.5 hours per week Base salary: £24,800 with pay increase expected 1st April 2026 Are you ready to Be Your Best Barr None? Let's Grow!!! AG Barr is a leading UK soft drinks business, home to iconic brands like IRN-BRU, Rubicon, Boost, and FUNKIN. For over 150 years, we have been building great brands and championing a responsible business that values diversity, community, and minimising environmental impact. We are seeking an ambitious and results-driven Business Development Representative (BDR) to become the face of our brands across a dedicated territory. This field sales role is essential for driving our growth within the crucial Symbols & Independents (S&I) retail sector. As part of a collaborative territory team, your ability to work together to achieve shared goals will be crucial to our collective success What we’re looking for… As a BDR, you will be a key player in the National Field Sales Team, taking direct responsibility for supporting and growing our presence within a defined portfolio of Impulse outlets. Your work will be guided by our principles: GAIN, RETAIN, MAXIMISE. • Proactive Distribution: Determined pursuit of distribution and availability of the AG Barr core brand range, educating retailers on our Hero, Core, and More brands to increase sales., • Target Delivery: Consistently achieve sales KPIs, including market share growth, display placement, availability, and overall scorecard improvement, using data to track performance and demonstrate growth., • Energy Focus: Play a vital, frontline role in delivering our ongoing Energy Portfolio distribution plan, capitalising on this high-growth sector., • Build Lasting Relationships: Be a personable and relatable partner, building rapport quickly to secure commitment from customers and present our brands with confidence., • Trusted Advisor: Use your market insight to educate retailers, offering support with re-merchandising to maximise sales for both the retailer and AG Barr., • Execution with Excellence: Sell and communicate brand plans with an exceptional eye for detail, ensuring our brands are perfectly represented at the point of purchase through impactful Point of Sale (POS) materials., • Flawless Organisation: Maintain excellent time management, effective route planning, and meet call targets to maximise your day and ensure you have all POS materials organised for each visit., • Team Collaboration: Operate as a key part of a broader territory team, demonstrating a collaborative spirit to achieve shared goals and share market intelligence. What you’ll bring... We know that top Business Development talent comes from every background—from hospitality and retail to sales and customer support. We are looking for the mindset and capability, not just the job title. If you have experience excelling in a customer-focused role and recognise yourself in the winning traits below, you already possess the DNA we need to succeed. • Proactive Initiative & Self-Motivation: You are a self-starter who actively seeks out opportunities, follows up without prompting, and thrives working unsupervised to exceed targets., • Resilience and Confidence: You bounce back quickly from rejection and communicate with conviction that comes from a genuine belief in our products and your own ability., • Exceptional Communication & Relatability: You are clear, concise, and responsive, building rapport quickly and making every customer feel heard and understood., • Learning Agility: You are curious, coachable, and quick to grasp new product information and market trends, allowing you to adapt your strategy based on feedback and results., • Deep Customer Insight: You are skilled at understanding the customer base, their pain points, and the retailer landscape to tailor your approach and build powerful partnerships. Essential Requirements: • Must hold a full, valid UK driving license., • Excellent written and verbal communication skills are essential for this customer-facing role, • Flexibility to attend occasional monthly team meetings, which may require overnight stays If you thrive on independence, love being on the road, and have a passion for driving sales in the competitive world of convenience retail, apply now! What we offer... We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Competitive Salary reviewed annually, • Quarterly bonus linked to business performance, • Company Car to fulfil the needs of the job, • Defined contribution Pension, • 34 days holiday, • Flexible holiday trading, • Flexible cash pot to spend on benefits, • Healthcare Cash Plan, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. Speculative CVs from agencies will not be accepted. Latest closing date for applications is 4th March 2026 Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!

Job Title: Business Development Representative Location: Field based - Leicestershire (Tamworth, Nuneaton & Leicester) Contract and working pattern: Permanent, 37.5 hours per week Base salary: £24,800 with pay increase expected 1st April 2026 Are you ready to Be Your Best Barr None? Let's Grow!!! AG Barr is a leading UK soft drinks business, home to iconic brands like IRN-BRU, Rubicon, Boost, and FUNKIN. For over 150 years, we have been building great brands and championing a responsible business that values diversity, community, and minimising environmental impact. We are seeking an ambitious and results-driven Business Development Representative (BDR) to become the face of our brands across a dedicated territory. This field sales role is essential for driving our growth within the crucial Symbols & Independents (S&I) retail sector. As part of a collaborative territory team, your ability to work together to achieve shared goals will be crucial to our collective success What we’re looking for… As a BDR, you will be a key player in the National Field Sales Team, taking direct responsibility for supporting and growing our presence within a defined portfolio of Impulse outlets. Your work will be guided by our principles: GAIN, RETAIN, MAXIMISE. • Proactive Distribution: Determined pursuit of distribution and availability of the AG Barr core brand range, educating retailers on our Hero, Core, and More brands to increase sales., • Target Delivery: Consistently achieve sales KPIs, including market share growth, display placement, availability, and overall scorecard improvement, using data to track performance and demonstrate growth., • Energy Focus: Play a vital, frontline role in delivering our ongoing Energy Portfolio distribution plan, capitalising on this high-growth sector., • Build Lasting Relationships: Be a personable and relatable partner, building rapport quickly to secure commitment from customers and present our brands with confidence., • Trusted Advisor: Use your market insight to educate retailers, offering support with re-merchandising to maximise sales for both the retailer and AG Barr., • Execution with Excellence: Sell and communicate brand plans with an exceptional eye for detail, ensuring our brands are perfectly represented at the point of purchase through impactful Point of Sale (POS) materials., • Flawless Organisation: Maintain excellent time management, effective route planning, and meet call targets to maximise your day and ensure you have all POS materials organised for each visit., • Team Collaboration: Operate as a key part of a broader territory team, demonstrating a collaborative spirit to achieve shared goals and share market intelligence. What you’ll bring... We know that top Business Development talent comes from every background—from hospitality and retail to sales and customer support. We are looking for the mindset and capability, not just the job title. If you have experience excelling in a customer-focused role and recognise yourself in the winning traits below, you already possess the DNA we need to succeed. • Proactive Initiative & Self-Motivation: You are a self-starter who actively seeks out opportunities, follows up without prompting, and thrives working unsupervised to exceed targets., • Resilience and Confidence: You bounce back quickly from rejection and communicate with conviction that comes from a genuine belief in our products and your own ability., • Exceptional Communication & Relatability: You are clear, concise, and responsive, building rapport quickly and making every customer feel heard and understood., • Learning Agility: You are curious, coachable, and quick to grasp new product information and market trends, allowing you to adapt your strategy based on feedback and results., • Deep Customer Insight: You are skilled at understanding the customer base, their pain points, and the retailer landscape to tailor your approach and build powerful partnerships. Essential Requirements: • Must hold a full, valid UK driving license., • Excellent written and verbal communication skills are essential for this customer-facing role, • Flexibility to attend occasional monthly team meetings, which may require overnight stays If you thrive on independence, love being on the road, and have a passion for driving sales in the competitive world of convenience retail, apply now! What we offer... We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Competitive Salary reviewed annually, • Quarterly bonus linked to business performance, • Company Car to fulfil the needs of the job, • Defined contribution Pension, • 34 days holiday, • Flexible holiday trading, • Flexible cash pot to spend on benefits, • Healthcare Cash Plan, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. Speculative CVs from agencies will not be accepted. Latest closing date for applications is 4th March 2026 Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!

AWS security solutions UK is a business that is going from strength-to-strength. Over the next 3yrs we aim to become the UK’s number one supplier of high quality home and business security improvement packages,and much, much more. We’re successful because we make it easy for our customers to mak

Sector Growth Manager (M&E / Data Centres) Nottingham / Midlands / Hybrid / Remote £55,000 - £65,000 + Excellent Bonus + Car (EV) + Home/Field based + pension + career development Are you a Technical Sales professional from an M&E or Data Centre background looking to work for one of the UKs leading providers of M&E products and services to the commercial construction sector? Are you looking for an independent role where you will own and deliver sector growth in the UK's Data Centre industry with the opportunity to build a team around you? On offer is a role within a modern M&E consultancy that is family run and focused on continuous improvement that will provide an excellent support system, product training and actively encourages career development and progression. You will be responsible for driving growth within the Data Centre industry through identifying new opportunities, building client relationships, and adding value to clients with technical products and service solutions. Reporting to the Head of Sales you will forge strong customer relationships, develop trusted relationships with key stakeholders help drive this through the primary and specialist sub-contractor pipeline. With experience and a thorough understanding of the data centre industry, the phases of construction and principal and main contractors you will be responsible for… The Role: • Develop and implement a strategic sales plan to expand market share within the data centre industry across the UK & Europe, • Identify, engage, and maintain strong relationships with key stakeholders, including contractors, consultants, and end-users in the data centre sector, • Work closely with clients to understand their needs, provide technical expertise, and offer customized solutions that align with their project requirements The Person: • Consultative Sales experience from the construction / data centre or M&E sectors, • Experience dealing with major construction firms, procurement teams, and multi-million-pound contracts, • Experience of the different phases of Construction and selling to principal and main contractors If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Reference: BBBH19897 Keywords: Data Centre, HVAC, Specification Sales, Construction Sales, M&E Sales Manager, Tier 1, Tier 2 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Customer Experience Agent to join our remote team based in Greece. In this role, you'll be an essential part of our commitment to delivering an outstanding customer experience to our Dutch-speaking clientele. This position offers you the flexibility of working from the comfort of your home while connecting with customers, understanding their needs, and providing them with impactful solutions. • Respond promptly to customer inquiries in Dutch through various channels, including phone, email, and live chat., • Maintain, update, and manage customer information and interactions in our CRM system efficiently., • Resolve customer concerns by identifying their needs and providing effective solutions, ensuring a seamless experience., • Proactively follow up with customers to ensure satisfaction and gather feedback on product and service improvement., • Collaborate with the team to cultivate a supportive and high-performing remote work environment., • Stay informed about our products, services, and industry developments to deliver accurate information to customers., • Native or near-native fluency in Dutch (both verbal and written); English proficiency is advantageous., • Experience in a customer service role or a related field is desirable., • Exceptional communication and problem-solving skills, with a focus on enhancing customer satisfaction., • Ability to work independently and manage multiple tasks in a remote work setting., • Familiarity with CRM systems and digital communication platforms., • Enthusiastic, proactive, and adaptable to a fast-paced environment., • A collaborative mindset with a willingness to contribute positively to the team dynamic., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

About the Company: Customer Success Manager – European Wholesale (Lingerie & Fashion)?? Location: West Yorkshire (Home-Based Initially) ?? Full-time | Hybrid working | Office location flexible ?? Start Date: ASAP We are looking for an experienced and detail-oriented Customer Success Manager to lead day-to-day operations for a growing European wholesale business in the lingerie and fashion sector. This is a hands-on leadership role managing a team of four, ensuring seamless order processing, customer communication, and operational excellence across B2B channels. The role will begin as home-based, with plans to establish a small office in West Yorkshire—ideally near Leeds, but flexible depending on where the successful candidate is based. You’ll be the first hire in this new team, helping shape the setup and leading recruitment of four direct reports. The Role: What You’ll DoAs Customer Success Manager, you’ll be the operational heartbeat of the business, responsible for:Team Leadership- Manage and mentor a team of 4 coordinators across order processing, invoicing, and logistics. • Allocate daily tasks, resolve issues, and uphold high standards in customer service.Order & Invoice Management- Oversee order entry and invoicing in Microsoft Dynamics 365 F&O., • Ensure accuracy in pricing, product details, and documentation., • Coordinate with 3PLs and internal teams to track fulfilment and stock.Customer Communication- Handle onboarding forms and delivery templates for major accounts (e.g. Zalando, AboutYou)., • Respond to order-related queries and liaise with logistics and finance teams.Process Improvement- Support automation efforts by identifying repetitive tasks and suggesting improvements., • Maintain clean and accurate product and customer data. The Person: What You’ll BringMust-Haves- 3+ years in customer operations or sales support. • Proficiency in Microsoft Dynamics 365 F&O or similar ERP., • Strong Excel skills (vlookups, formatting templates)., • Excellent communication in English., • Experience working cross-functionally with sales, logistics, and finance., • Confidence managing a small team and owning daily operations.Nice-to-Haves- Experience with large retailers or marketplaces (e.g. Zalando, AboutYou)., • Familiarity with B2B logistics and 3PL coordination., • Exposure to tools like BarTender or document automation platforms.What Success Looks Like- Orders processed accurately and on time., • Customers receive correct documentation without follow-up., • Team operates with clarity, consistency, and professionalism., • Manual tasks are streamlined or automated over time.

Description At Spotted Zebra, we're building something we genuinely believe in: an AI-native end-to-end hiring platform that helps the world's leading organisations find the right people, faster and fairer than ever before. In short, we're making hiring something everyone loves again - both talent teams and candidates alike. We're a multi-award-winning Series A company giving talent leaders the solution they've always needed. Skills science native. AI-amplified. Built by people who've lived and breathed TA and knew there had to be a better way. Spotted Zebra brings Interview Intelligence, Skills Assessments, and AI Interview Agent together in one powerful platform, designed for intelligence and action. One powerful agent and assistant: Spot. Working the way talent teams need it to, always with humans in control. The result is talent teams get the insight to predict who will succeed, the speed to move before competitors, the governance to defend every hiring decision, and the capacity to focus on the human moments that matter most. But our product is only part of the story. Spotted Zebra isn’t just building an AI-native product; we’re building an AI-native company. AI is changing how we build, sell, support customers and make decisions. We use it to move faster, stay closer to customers, reduce unnecessary processes, and give talented people more leverage in their roles. That means joining Spotted Zebra isn’t just a chance to work on the future of hiring. It’s a chance to help shape what the future of work looks like inside a scaling company: compact, ambitious teams using AI to collaborate better, make decisions quickly, and deliver meaningful impact at speed. The FTSE100 and Fortune500 companies trusting us include British Airways, NIQ, Domino's, Lidl, Merlin Entertainments, AWE, United Utilities, and Paramount. We've been named Personnel Today's Talent Acquisition Supplier of the Year 2025, secured gold across multiple industry awards, and were recently named on the UK Top 100 Startups List. But what we’re most proud of is the team. People join Spotted Zebra because the mission is real, the product is genuinely exciting, and the opportunity to shape the future of hiring is huge. What makes it special is the way we work: smart, committed people in compact teams where trust is high, decisions happen quickly, and everyone has the chance to make a visible impact. If that sounds like the kind of place you want to do your best work - read on. Fun fact: A group of zebras is called a dazzle – and ours truly is dazzling! We create a culture in which our team thrives and gallops ahead. As we roam free and empower our dazzle, we gallop ahead on the journey to achieving our goals. We understand this journey will pose challenges along the way, yet we brighten the trail with our positive mindset and encouragement of others. The dazzle continuously moves, gaining knowledge and skills so that we can graze new grounds. You'll be joining Crimson, one of Spotted Zebra's AI Augmented Delivery (AAD) Crews - a lean team made up of a Product Manager and two Product Engineers. This is a role for someone who genuinely lives and breathes building for end users. You'll partner directly with your PM to shape and define what gets built, bringing your own product intuition to every conversation, and then go away and execute - owning the build out largely solo, with the support of your crew and subject matter experts in Data Science and Design, and seeing it all the way through to production. No long hand-off chains, no waiting on others to unblock you. Just ownership, momentum, and shipping things that matter. Key responsibilities: • Partnering closely with your Product Manager to define, scope, and prioritise features - bringing your own product thinking to the table, not just taking a ticket and running with it, • Owning features end to end, from architecture decisions through to production, across the full stack (front end, back end, and everything in between), • Leveraging AI tooling throughout your workflow to move fast, bridge skill gaps, and operate effectively within a lean crew, • Writing and maintaining clean, well-considered TypeScript across both frontend (React) and backend (NestJS), with GraphQL APIs connecting the two, • Collaborating with subject matter experts - including a Staff Engineers, Engineering Managers, Designers, Data Science, QA, and DevOps - on an ad hoc basis as your work demands, • Contributing to a delivery culture that values speed, ownership, and continuous improvement over bureaucracy and hand-offs Requirements • Proven experience as a full stack engineer with strong proficiency in TypeScript and React, • A product-oriented mindset - you care about the why behind what you're building, not just the how, • Demonstrable experience taking features from concept to production independently, • Comfort using AI tools (e.g. Cursor, Copilot, Claude) as a genuine part of your engineering workflow - not just experimenting, but integrating them meaningfully, • Strong communication skills and the ability to self-manage within a small, high-trust team, • Experience working in a startup or early-stage environment, • Experience working in a B2B SaaS environment, • Enthusiasm for helping shape how AI-augmented delivery teams actually work in practice - we're building this model as we go, and your input will matter, • Familiarity with our broader tech stack, including NestJS, PostgreSQL, Redis, RabbitMQ, GraphQL, Apollo, or similar technologies, • Experience in HR tech Benefits 🤝 Meaningful share options 🏥 Health insurance 💰 Enhanced pension 🍼 Nursery salary sacrifice scheme 🏖️ 25 days holiday 🏠 Remote-first 💻 Work from home budget 🧠 L&D budget 🦷 Dental cover 👀 Eyes care support 🏢 Co-working space 🧘 Wellbeing allowance ✈️ Travel insurance 🚗 Electric car scheme At Spotted Zebra, we welcome people of all stripes. We are committed to providing equal opportunities and an inclusive and diverse culture. We believe that each and every one of us possesses an extraordinary set of skills and abilities, waiting to be discovered, nurtured, and harnessed for the benefit of all. We are a team. And no matter your race, gender, sexual orientation, religion, civil or family status, age, or disability, we will empower you to unleash your superpower to help us create a world where everyone is able to utilise their unique blend of skills and abilities to contribute to the greater good. Everyone is unique and we encourage you to let us know in your application, or share with your recruiter directly, if there is anything we can do to make your interview experience with us more comfortable and positive. At Spotted Zebra, everyone is welcome. So even if you don't meet all the requirements, we would still love to hear from you. We are always keen to speak with people who are passionate about our mission. 🦓 Ready to gallop ahead with us? We're a team that moves fast, thinks big, and isn't afraid to challenge how things have always been done. If you're excited about using AI and skills science to transform how the world hires, apply now and a member of our dazzle will be in touch!

Want to deliver tech with purpose, with people who care? Join an organisation that helps keep children safe online. Who are we? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world. What's the Opportunity ? Primarily working from home, you will be responsible for the successful planning, installation and handover of Smoothwall’s core cloud products into our customer base which is predominantly Education. Overall, the goal of the role is to ensure that customers have a positive experience with the product and are able to achieve their desired outcomes. You may be required from time-to-time to attend meetings at our Leeds office. Here's how you'll do it : The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to help them successfully adopt the product. Some specific duties may include: Conducting initial planning of customer needs and requirements Collaborating with customers to develop onboarding strategies and timelines Providing training and support to help customers learn how to use the product effectively Troubleshooting any issues or challenges that arise during the onboarding process Monitoring customer progress and providing ongoing support as needed Gathering feedback from customers to identify areas for improvement in the onboarding process Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently. The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed. Smoothwall Monitor Smoothwall Cloud Filter Smoothwall Cloud Reporting Smoothwall Classwize Smoothwall Pulse What you will bring: Whilst this position is not exclusively technical, it operates within technical environments and involves collaboration with technical personnel. A foundational understanding of the following tools and technologies is therefore expected: Windows Server, Azure, Microsoft Intune & Google Admin platforms Active Directory, GPO, DNS, DHCP MDM solutions that support iPads and tablets such as Jamf or Moysle Basic TCP/IP networking, Proxy & Routing experience As well as: Interested and confident in new and emerging technologies Strong customer service and customer engagement skills. Confident and professional in communicating with internal and external people Very organised, methodical, and analytical A proactive, problem solving mentality Ability to quickly learn new skills and adapt to new systems, procedures and environments. Desirable Experience working in schools, colleges or other education institutions. Experience of safeguarding technologies such as Filtering and Monitoring Understanding of the relevant safeguarding legislation that applies to schools UK driving licence and own transport. 2 years previous experience in a similar role. Previous Smoothwall experience Why choose Smoothwall by Qoria: In this role, you can expect: Employee share scheme Enhanced holiday & family leave Tech Allowance .... and much more More importantly, you’ll: Deliver tech with purpose... As part of our Support team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online. With people who care... You’ll work among a tight-knit team of creative professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together. Through work that you love... This role takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have And a career that you own. A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions. We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity. At this stage we are only accepting applications from those with full working rights in the UK Your application has been successfully submitted! _

About the Role We are seeking an exceptional, AI-native Senior+ Product Manager to build and lead the intelligence and reconciliation backbone of HTS across Flights, Hotels, Cars, and Ancillaries. This role owns the systems that define pricing intelligence, supplier performance reporting, and financial truth across millions of travel transactions. You will design and scale model-driven infrastructure that continuously interprets transactional data, generates reference pricing, detects performance shifts, reconciles financial flows, and governs revenue integrity in real time. This is a foundational role at the intersection of marketplace economics, machine learning, and financial systems. You will partner deeply with Data Science and Engineering to productionize predictive models, define evaluation frameworks, manage model lifecycles, and ensure intelligence systems are measurable, adaptive, and trusted. The work you do will directly shape partner economics, supplier transparency, and HTS’s global commerce platform. What would your day-to-day look like: Own the end-to-end strategy and roadmap for pricing intelligence, supplier performance intelligence, and financial reconciliation across all travel verticals. Architect and evolve reference pricing systems leveraging predictive modeling, elasticity signals, competitive benchmarking, and real-time anomaly detection. Build the supplier intelligence layer, transforming transactional data into automated performance signals, demand insights, and pricing diagnostics. Establish and govern the canonical source of truth for revenue, margin, take rate, transactions, and cancellations across systems and partners. Design model evaluation, monitoring, and feedback frameworks, including drift detection and continuous improvement mechanisms. Implement automated reconciliation and anomaly detection systems to proactively surface financial inconsistencies at scale. Drive cross-functional execution across Engineering, Data Science, Finance, Commercial, and Supply to deliver production-grade, model-integrated infrastructure. An ideal candidate has: 5+ years of Product Management experience, including ownership of AI-native products and model-driven systems in production. You have built and scaled systems where AI is foundational to product behavior — not an additive feature. Hands-on experience writing prompts, designing evaluation harnesses, or prototyping with LLMs/foundation models as part of their PM workflow (not just overseeing others doing it) Demonstrated experience operating as an AI-native PM, with hands-on ownership of model lifecycle management including problem framing, signal design, evaluation metrics (e.g., precision/recall tradeoffs, forecasting accuracy), monitoring frameworks, drift detection, and retraining strategies. Experience shipping predictive systems, anomaly detection platforms, automated decisioning infrastructure, or model-driven pricing systems at scale. Strong fluency with SQL and large-scale transactional datasets. Experience owning pricing systems, financial reporting platforms, marketplace intelligence tools, or reconciliation frameworks. Deep understanding of marketplace economics, revenue mechanics, and pricing strategy. Track record of delivering complex, cross-functional systems with measurable business impact. Exceptional communicator able to operate effectively across technical, financial, and commercial stakeholders. Bonus: Prior experience in Data Science, Engineering, or a highly technical role. Background in travel commerce, fintech, ads, or other transaction-heavy marketplace environments. Perks and benefits of working with us: Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages. Hopper covers 100% of the premiums for the employee for a group insurance plan through Vitality Health. Automatic contributions when you start with Hopper through Smart Pension. Please ask us about our very generous parental leave, much above industry standards!. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Carrot Cash travel stipend. Unlimited PTO. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. More about Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company’s recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year. Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us! #LI-REMOTE

We are currently looking for a talented Senior C++ Developer. In this role, you will interact closely with various departments across our organisation, including the product engineering and customer support teams. As a senior figure, you will also have the opportunity to coach team members and take a leading role in critical software development projects. Key focuses will be contributing to the future technical direction of our main product, gaining deep expertise in our domain whilst promoting modern development practices. Role Responsibilities: • Hands-on C++ software development contributing to the design, maintenance and advancement of complex software, • Stay abreast of the latest developments in C++ and related technologies, contributing to a progressive developer experience, • Mentor and coach junior team members, • Conduct code reviews, embedding quality and promoting best practices, • Collaborate closely with other teams to ensure smooth delivery and knowledge distribution, • Promote a balance between business value, technological improvements, and near-term goals Key Skills: • Expert-level C++ with significant commercial experience, • Strong knowledge of modern features and best practices, • In-depth knowledge of architecture, design, maintainability, scalability and performance, • Excellent collaboration and communication skills, • Industry experience with multi-threading and complex memory management, • Keen interest in continuous improvement and personal development, • Experience with CI/CD pipelines, • Adept in managing legacy code bases, • Experience with higher level languages - specifically Python and C# would be beneficial, • Comfortable working across technology domains and software stacks, • Strong knowledge of Linux and Windows Operating Systems, • Awareness of containerisation and orchestration technologies, • Familiarity with scripting languages, • Experience in collaborative and iterative development approaches, • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field is required We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow, and in return, you help us grow into a stronger, more inclusive organisation. About Us: We didn’t start out as a traditional security product. In the beginning, Glasswall was one of only two file sanitisation filters in the US Intelligence Community’s highly classified networks. We are rated #1 by the National Security Agency. We designed Glasswall CDR to protect businesses against the most advanced file-based threats. Today, we’re trusted by commercial and government organisations around the world. Inclusion: At Glasswall we believe that diversity of people and thought are central to our purpose. We are committed to making Glasswall a company that is attractive to people of many different backgrounds. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce. One of our corporate objectives is to ensure that the organisational health of the firm is highly rated by our employees. We believe that this is only possible if we promote a culture of inclusion and respect across out business. Each quarter we survey employees on a range of questions relating to our organisational health. This holds a mirror-up to a business and ensures that we can focus on where we need to do better. We have an Organisational Health Committee, which is chaired by a non-executive position. The panel has been formed to guide the leadership in taking positive action that supports a good work-life balance, family friendly relations and to be inviting to a diverse range of potential employees. We also have a Women in Technology Group which has been formed to promote balance in the way that we communicate with, promote, encourage, and support people across our business. Work/Life Balance: Our team puts a high value on work-live balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Salary and Benefits: • Glasswall offers a competitive salary and incentives package., • We offer flexible and remote working options, with hybrid working from our Central London office., • Office travel and incidental WFH expense coverage., • 25 days holiday (plus public holidays)., • Private Medical Insurance including mental health support and cancer care., • Enhanced sick pay., • Annual investment in training and professional development., • Company sponsored life, critical illness, and income protection insurance., • Contributory pension scheme., • Access to ‘salary sacrifice’ benefits such as Cycle to Work and Tech Schemes. A successful candidate will live in the United Kingdom and is comfortable working from home with some meetings being held in the London office. Glasswall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Application process: Interested candidates can email jandersen@glasswall.com or visit http://careers.glasswall.com/ to apply.

Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.