Operations Assistant
14 days ago
Staunton
Job Description Status: Full-Time Classification: Non-Exempt, Hourly Location: Hybrid — Staunton, VA Reports To: Chief Operating Officer ABOUT REMS REMS provides client experiences that deliver exceptional results and lasting relationships. We guide clients through the full commercial real estate development and construction process—including site selection, planning, design, construction, and turnover—serving as the Owner’s Representative and an extension of our clients’ organizations. Our mission is to deliver outcomes that go beyond scope, schedule, and budget while creating meaningful impressions. We operate with a foundation of Client Advocacy, Operational Excellence, Professional Mastery, Transparency, Adaptability, Effective Communication, Continuous Improvement, a Supportive Environment, and a Positive Climate. POSITION OVERVIEW The Operations Assistant serves as a key operational and organizational partner to the Chief Operating Officer in a growing organization. This role supports day-to-day administrative, financial, human resources, and internal operations functions to ensure the business runs efficiently, consistently, and with increasing structure. As REMS continues to grow, this role plays an important part in refining processes, documenting procedures, and supporting operational consistency across the organization. The Operations Assistant is trusted with sensitive financial and personnel information and contributes to the smooth functioning of internal operations and project support. This role operates within established systems, processes, and frameworks and does not carry decision-making or operational leadership authority. It is intended to be the employee’s primary professional commitment and requires consistent engagement, responsiveness, and availability during business hours. KEY RESPONSIBILITIES Executive & Administrative Support • Manage executive email coordination, calendar scheduling, and meeting logistics, • Coordinate meetings, travel, and internal events as needed, • Assist with internal and external communications, • Attend leadership and internal meetings as needed to support coordination and follow-through, • Track action items, responsibilities, and deadlines, • Assist leadership with execution of assigned initiatives and operational follow-up, • Prepare meeting materials, summaries, and internal communications, • Prepare and manage client invoicing, • Perform basic QuickBooks functions, including:, • Categorizing transactions, • Setting up projects, • Processing contractor payments, • Process and track employee and contractor expenses, • Process payroll accurately and on schedule, • Support employee onboarding and offboarding, including documentation and system access, • Maintain employee records and confidential personnel files, • Support benefits administration, enrollments, and changes, • Serve as a point of contact for routine HR administrative questions, • Maintain the contract portfolio, including logging executed contracts and tracking key details, • Set up new projects in Autodesk and other project management systems, • Provide administrative and operational support to the Project Operations Coordinator, • Assist with standardized project setup, documentation, and internal coordination, • Create, document, and maintain SOPs for administrative, HR, financial, and internal functions, • Assist with documenting and refining select project management and operational workflows, • Identify opportunities to improve efficiency, organization, and consistency, • Coordinate internal events, celebrations, and team gatherings, • Manage password systems and access controls, • Support general office organization and internal systems, • Track registrations, certifications, and required submissions, • Maintain organized records of renewal timelines, • Strong working knowledge of Microsoft Office:, • Outlook (email and calendar management), • Word (document formatting and editing), • Excel, including basic formulas (SUM, IF, VLOOKUP/XLOOKUP), filtering, and sorting, • Comfortable working across multiple cloud-based systems, • Ability to learn and navigate tools such as QuickBooks, Autodesk, and HR/payroll platforms, • Strong general computer literacy, including file organization and password managers, • 3+ years of experience in administrative, operations, HR coordination, or office support roles, • Experience with payroll processing and basic HR administration, • Experience using QuickBooks or similar accounting software, • Strong organizational skills and attention to detail, • Ability to handle confidential financial and personnel information with discretion, • Strong written and verbal communication skills, • Comfortable working independently in a growing organization where processes continue to evolve, • Proactive, adaptable, and solutions-oriented mindset The ideal candidate: • Is proactive and anticipates needs, • Brings structure and follow-through to daily operations, • Communicates clearly and professionally, • Adapts as priorities evolve, • Takes pride in supporting people, processes, and culture, • Monday–Friday during standard business hours, • Hybrid role with a minimum of 2 days per week in the Staunton, VA office (may increase based on business needs), • Remaining workdays may be remote, • Requires consistent availability and responsiveness during business hours This role may require sitting, standing, walking, driving, reaching, bending, and lifting up to 50 pounds on occasion. Work environments may vary between office and field settings. REMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability. Company DescriptionREMS provides client experiences that deliver exceptional results and lasting relationships. We guide clients through the full commercial real estate development and construction process—including site selection, planning, design, construction, and turnover—serving as the Owner’s Representative and an extension of our clients’ organizations. Our mission is to deliver outcomes that go beyond scope, schedule, and budget while creating meaningful impressions. We operate with a foundation of Client Advocacy, Operational Excellence, Professional Mastery, Transparency, Adaptability, Effective Communication, Continuous Improvement, a Supportive Environment, and a Positive ClimateREMS provides client experiences that deliver exceptional results and lasting relationships. We guide clients through the full commercial real estate development and construction process—including site selection, planning, design, construction, and turnover—serving as the Owner’s Representative and an extension of our clients’ organizations.\r\n\r\nOur mission is to deliver outcomes that go beyond scope, schedule, and budget while creating meaningful impressions. We operate with a foundation of Client Advocacy, Operational Excellence, Professional Mastery, Transparency, Adaptability, Effective Communication, Continuous Improvement, a Supportive Environment, and a Positive Climate