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Job Description Financial Wellness Expert (Remote) Employment Type: Full-Time, Benefits Eligible Schedule: Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35–$23.00 per hour (based on location and eligibility for bilingual incentives) Location: Remote (U.S.-based) How Do I Know If I Should Apply? Searching for a career can feel overwhelming — we’re here to be transparent and supportive. If the qualifications, schedule, and expectations outlined below align with your experience, interests, and career goals, we encourage you to apply. We look forward to connecting with you. Our Commitment to Inclusion GreenPath Financial Wellness believes strong organizations are built on diverse perspectives and lived experiences. We are committed to maintaining an inclusive, respectful workplace where employees feel supported and empowered to bring their authentic selves to work. We encourage applicants from all backgrounds, including people of color, LGBTQIA+ individuals, veterans, people with disabilities, adults of all ages, and individuals from a wide range of socioeconomic backgrounds. Diverse viewpoints strengthen our organization and the communities we serve. About the Role As a Financial Wellness Expert, you will provide compassionate, non-judgmental financial counseling to clients nationwide through phone-based services. This fully remote position is ideal for individuals who are passionate about personal finance, committed to helping others navigate financial challenges, and motivated by continuous learning and professional development. This Role May Be a Good Fit If You Are Interested In: • Working remotely from a home office, • Obtaining HUD and National Foundation for Credit Counseling (NFCC) certifications, • Learn about The HUD Exam, • Providing customer service via phone, chat, and email, • Personal finance and financial education, • Continuous learning and skill development, • Working scheduled shifts consistently and punctually Position Requirements • Compensation: $20.35–$23.00 per hour, based on location and eligibility for bilingual incentives, • Ability to work remotely from a designated home workspace, • Full-time availability: 40 hours per week, 8-hour shifts, • Willingness to obtain HUD and NFCC certifications during training, • Certifications are not required to apply but must be obtained to continue in the role, • Ability to type at least 40 words per minute with 80% accuracy, • Strong communication, organizational, and customer service skills, • Ability to maintain confidentiality and professionalism, • Fluency in both Spanish and English preferred, but not required Work Schedule (Eastern Time) • Monday–Thursday: 1:00 PM – 10:00 PM, • Friday: 11:00 AM – 8:00 PM, • Saturday: Biweekly rotational shift required All working hours are based on Eastern Time. Candidates must be able to work this schedule regardless of their local time zone. Training & Onboarding • Start Date: August 17th, • Initial Training Period: Approximately 4 weeks, • Monday–Friday, • Typically scheduled between 10:00 AM–7:00 PM ET or 11:00 AM–8:00 PM ET, • Training continues throughout the first year through structured modules to support skill development and certification requirements Remote Work From Home Requirements Internet & Equipment • Hard-wired internet connection (ethernet required), • Minimum internet speeds:, • 200 Mbps for single-person households, • 400 Mbps for households with two or more individuals Workspace & Security • Dedicated, private workspace with a door that closes, • Security camera as part of the workstation setup Caregiving Considerations • This role requires focused, uninterrupted work during scheduled hours, • Employees must have alternative caregiving arrangements during working hours, as job duties cannot be performed while serving as a primary caregiver About GreenPath Financial Wellness GreenPath Financial Wellness is a trusted national nonprofit with more than 60 years of experience helping individuals and families navigate financial challenges such as overwhelming debt, foreclosure, bankruptcy, and credit concerns. Our mission is to empower people to lead financially healthy lives. How You’ll Make an Impact • Provide empathetic, non-judgmental financial counseling to clients nationwide, • Support clients facing challenges such as credit card debt, mortgage delinquency, and collections, • In 2025 alone, GreenPath delivered more than 121,707 financial counseling services, • Offer education, guidance, and personalized action plans that help bring clarity and relief to individuals and families Key Responsibilities • Deliver phone-based financial counseling services, • Respond to inbound calls, client emails, and conduct outbound service-related calls, • Gather, review, and analyze client financial information, including credit reports, • Develop and present individualized action plans and educational resources, • Discuss program options and applicable fees when appropriate, • Provide housing-related counseling services, including:, • Pre-purchase counseling, • Foreclosure prevention, • Rental counseling, • Post-loan modification coaching, • Reverse mortgage counseling, • Maintain accurate records and strict confidentiality of client information, • Complete required training and maintain applicable certifications, • Collaborate with colleagues to support service quality and organizational goals, • Perform additional duties as assigned Benefits & Perks • Medical, Dental, and Vision insurance options, • Paid company holidays and accrued paid time off (PTO), • Additional Preventative Care Time Off, • 403(b) retirement plan with a 5% employer contribution after one year of employment, • Eligibility for the Public Service Loan Forgiveness (PSLF) program, • Paid parental benefits, • Up to $2,500 per year in tuition reimbursement, • Access to internal learning and development programs, • 50% tuition discount through Cleary College GreenPath Financial Wellness reserves the right to change this description at any time. GreenPath Financial Wellness practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship. Work Schedule: Monday–Thursday: 1:00 PM – 10:00 PM Friday: 11:00 AM – 8:00 PM Saturday: Biweekly rotational shift required 40 Hours Per Week

Job Description We are seeking a Customer Service Representative to join our Micro Auto Group team! Hours: Monday-Friday, 8:00 AM – 5:00 PM Location: Highland Park, MI (100% Onsite) Employment Type: Full-Time (through Hire Power Staffing) Pay: Starting at $17.00 per hour About Micro Auto Group Micro Auto Group is a family-owned company with over 75 years of experience in the automotive industry. Founded in 1948, we have grown into five divisions: Paint, Parts, Chrome Plating, Injection Molding, and Tooling. Today, we continue to serve customers nationwide through our manufacturing operations and e-commerce businesses, including Bumpers.com. We are looking for a motivated, detail-oriented Customer Service Representative who is also comfortable working with e-commerce platforms and online ordering systems. This role combines customer support with product and data management responsibilities. The ideal candidate is computer-savvy, enjoys problem-solving, and has experience with online marketplaces or e-commerce websites. Micro Auto Group is seeking an individual who wants to grow with our expanding e-commerce platforms. We are looking for someone who is eager to contribute ideas, improve processes, and help us continue building our online presence. Some automotive knowledge is required for this position. Responsibilities: · Provide customer service by phone, email, and eBay online chat. · Assist customers with product information, orders, and general inquiries. · Process and print customer orders. · Create and maintain product listings on eBay and BigCommerce (Bumpers.com). · Enter and manage data using Excel and other database applications. · Upload product information, images, and descriptions to e-commerce platforms. · Maintain customer records and document interactions. · Troubleshoot customer concerns and product issues. · Perform filing and other administrative tasks as needed. · Help identify opportunities to improve processes and grow the company's e-commerce presence. · Develop and maintain knowledge of our products and services. Qualifications: · Some automotive knowledge is required. · Previous customer service, sales, or e-commerce experience preferred. · Experience with online ordering systems, eBay, Amazon, BigCommerce, Shopify, or similar platforms is highly desirable. · Strong computer skills, including Microsoft Excel, Word, and database applications. · Auto collision or automotive parts experience is a plus. · SEO, Google Ads, or digital marketing experience is desirable. · Ability to identify vehicle make, model, and year information. · Excellent phone, written, and verbal communication skills. · Strong organizational skills with the ability to prioritize and multitask. · Self-motivated with the ability to work independently · Ability to connect the dots, think critically, and proactively identify solutions and opportunities to improve processes and support the growth of our e-commerce business. · Willingness to suggest improvements and contribute to the growth of our e-commerce business. · Positive, professional attitude and strong attendance record. · Basic accounting experience is a plus. This position is through the Hire Power agency. Many of our Hire Power employees have been with Micro for years! Hire Power offers medical, dental, vision, paid time off and a 401(k) plan. If you enjoy helping customers, are comfortable with technology, and want to be part of a growing automotive e-commerce business, we'd love to hear from you. \nCompany Description Micro Auto Group is a family-owned business for over 75-years. Micro Auto Group is a leader in the automotive paint industry with locations in MI, OH and IL. Vist our website at https://www.microautogroup.com/ Micro Auto Group is a family-owned business for over 75-years. Micro Auto Group is a leader in the automotive paint industry with locations in MI, OH and IL. Vist our website at https://www.microautogroup.com/

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Job DescriptionRequisition Title: French Bilingual Charging Customer Experience Specialist - Automotive Industry (Hybrid) (04E7E) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As French Customer Experience Specialist in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the (CXS) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. During a Typical Day, You’ll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include:, • Vehicle knowledge and availability, • Local promotions for the brand, • Assist with specifications of vehicle, • Assist with customer/Dealer connection, • Educate the customer on products and services, • Act as a resource of all product knowledge and service support, • Scheduling activities as required for special events, • Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner, • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction, • Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs, • Responsible for handling emails and chats, • Exhibit strong follow up and organizational skills, in both verbal and written communication, • Responsible for resolving customer issues using all available resources, including Dealers i.e. Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers., • Return all email and voice mail messages promptly and follow up with customers and dealers as committed, • Responsible for documenting customer inquiries and concerns, • When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans, • Participate in business-related marketing and sales projects, • Ability to meet specified goals as set forth by management, • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth, • Work as a team player – assist other team members when in need of support, • Other duties as assigned Case Management • Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution, • Specialists will be trained on processes that include understanding local laws, • Specialists will need to handle cases within the client’s established timeline, • Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SME’s for case progression, • Critically important to agent success and customer satisfaction includes keeping our promise. Agents must follow up with customers on updates and timelines. Missing timelines to follow up leads to a poor customer experience and diminished brand loyalty What You Bring to the Role Education · High School Diploma required; Associate or Bachelor’s degree preferred Experience · 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field · Experience in a luxury field (hospitality or brand product) is a plus · Knowledge of the automotive industry is a plus Skills · High level of trust and integrity · Strong verbal and written communication skills · Detailed listening skills · Strong customer service, interpersonal, and relationship-building skills · Time management and ability to prioritize projects and customer needs · Conflict resolution skills – listen to the customer · Exercise good service and business judgment with the end goal of customer satisfaction · Excellent English language, oral and written, with grammatical knowledge and etiquette · Ability to sway the opinion of others through verbal and/or written correspondence · Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation · Use of technology for product resourcing to resolve customer issues · Typing Skills (minimum 30wpm) · Knowledgeable in MS Office, Email, Texting, and Chat · Ability to work through multiple computer screens · Ability to work calmly under pressure · Displays professionalism in demeanor, language, and appearance What You Can Expect • Pay rate of $20.00 +$2.00 Language Premium a total of $22.00 per hour, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College), • Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation: Monday –Sunday 7:00 am – 11:30 pm EST (40hrs per week) (24/7 Hours) Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other., • Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite #LI-Hybrid

Job DescriptionRequisition Title: Electric Vehicle Customer Experience Specialist (04E7D) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Electric Vehicle Customer Experience Specialist (CXS) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Electric Vehicle Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the (CXS) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. During a Typical Day, You’ll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include:, • Vehicle knowledge and availability, • Local promotions for the brand, • Assist with specifications of vehicle, • Assist with customer/Dealer connection, • Educate the customer on products and services, • Act as a resource of all product knowledge and service support, • Scheduling activities as required for special events, • Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner, • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction, • Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs, • Responsible for handling emails and chats, • Exhibit strong follow up and organizational skills, in both verbal and written communication, • Responsible for resolving customer issues using all available resources, including Dealers i.e. Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers., • Return all email and voice mail messages promptly and follow up with customers and dealers as committed, • Responsible for documenting customer inquiries and concerns, • When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans, • Participate in business-related marketing and sales projects, • Ability to meet specified goals as set forth by management, • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth, • Work as a team player – assist other team members when in need of support, • Other duties as assigned Case Management • Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution, • Specialists will be trained on processes that include understanding local laws, • Specialists will need to handle cases within the client’s established timeline, • Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SME’s for case progression, • Critically important to agent success and customer satisfaction includes keeping our promise. Agents must follow up with customers on updates and timelines. Missing timelines to follow up leads to a poor customer experience and diminished brand loyalty What You Bring to the Role Education · High School Diploma required; Associate or Bachelor’s degree preferred Experience · 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field · Experience in a luxury field (hospitality or brand product) is a plus · Knowledge of the automotive industry is a plus Skills · High level of trust and integrity · Strong verbal and written communication skills · Detailed listening skills · Strong customer service, interpersonal, and relationship-building skills · Time management and ability to prioritize projects and customer needs · Conflict resolution skills – listen to the customer · Exercise good service and business judgment with the end goal of customer satisfaction · Excellent English language, oral and written, with grammatical knowledge and etiquette · Ability to sway the opinion of others through verbal and/or written correspondence · Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation · Use of technology for product resourcing to resolve customer issues · Typing Skills (minimum 30wpm) · Knowledgeable in MS Office, Email, Texting, and Chat · Ability to work through multiple computer screens · Ability to work calmly under pressure · Displays professionalism in demeanor, language, and appearance What You Can Expect • Pay rate of $20.00 per hour, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College), • Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation: Monday –Sunday 7:00 am – 11:30 pm EST (40hrs per week) (24/7 Hours) Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other., • Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite #LI-Hybrid

Job DescriptionDescription: Job description We are seeking a Customer Service Representative to join our Micro Auto Group team! Hours: Monday-Friday, 8:00 AM – 5:00 PM Location: Highland Park, MI (100% Onsite) Employment Type: Full-Time (through Hire Power Staffing) Pay: Starting at $17.00 per hour About Micro Auto Group Micro Auto Group is a family-owned company with over 75 years of experience in the automotive industry. Founded in 1948, we have grown into five divisions: Paint, Parts, Chrome Plating, Injection Molding, and Tooling. Today, we continue to serve customers nationwide through our manufacturing operations and e-commerce businesses, including Bumpers.com. We are looking for a motivated, detail-oriented Customer Service Representative who is also comfortable working with e-commerce platforms and online ordering systems. This role combines customer support with product and data management responsibilities. The ideal candidate is computer-savvy, enjoys problem-solving, and has experience with online marketplaces or e-commerce websites. Micro Auto Group is seeking an individual who wants to grow with our expanding e-commerce platforms. We are looking for someone who is eager to contribute ideas, improve processes, and help us continue building our online presence. Some automotive knowledge is required for this position. Responsibilities: · Provide customer service by phone, email, and eBay online chat. · Assist customers with product information, orders, and general inquiries. · Process and print customer orders. · Create and maintain product listings on eBay and BigCommerce (Bumpers.com). · Enter and manage data using Excel and other database applications. · Upload product information, images, and descriptions to e-commerce platforms. · Maintain customer records and document interactions. · Troubleshoot customer concerns and product issues. · Perform filing and other administrative tasks as needed. · Help identify opportunities to improve processes and grow the company's e-commerce presence. · Develop and maintain knowledge of our products and services. ?Qualifications: · Some automotive knowledge is required. · Previous customer service, sales, or e-commerce experience preferred. · Experience with online ordering systems, eBay, Amazon, BigCommerce, Shopify, or similar platforms is highly desirable. · Strong computer skills, including Microsoft Excel, Word, and database applications. · Auto collision or automotive parts experience is a plus. · SEO, Google Ads, or digital marketing experience is desirable. · Ability to identify vehicle make, model, and year information. · Excellent phone, written, and verbal communication skills. · Strong organizational skills with the ability to prioritize and multitask. · Self-motivated with the ability to work independently · Ability to connect the dots, think critically, and proactively identify solutions and opportunities to improve processes and support the growth of our e-commerce business. · Willingness to suggest improvements and contribute to the growth of our e-commerce business. · Positive, professional attitude and strong attendance record. · Basic accounting experience is a plus. This position is through the Hire Power agency. Many of our Hire Power employees have been with Micro for years! Hire Power offers medical, dental, vision, paid time off and a 401(k) plan. If you enjoy helping customers, are comfortable with technology, and want to be part of a growing automotive e-commerce business, we'd love to hear from you. Requirements:

Job DescriptionRequisition Title: Bilingual French Customer Care Representative - Hybrid (04DNX) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Bilingual English/French Customer Care Representative (Rewards Guide) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Rewards Guide provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company. The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels. This will include technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions, providing best-in-class service. The Rewards Guide will be responsible for providing timely, professional, and accurate customer service within the contractual customer service metrics. During a Typical Day, You’ll · Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: · Utilizing available resources to accurately respond to customer inquiries through appropriate channels. · Corresponding with customers via mail channel as appropriate · Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action. · Rewards Guides may be assigned to specialize but will be cross trained to support the functions. · Provide inbound helpdesk support for member, dealer, and region employees on various issues including: · User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads · Website assistance to dealers and field personnel · Dealer enrollment process · Reviewing dealer parts statements · Process program cancellation requests · Determines the appropriate route for escalating complex issues based on the type of expertise required. · Document the status of all interactions, indicating appropriate outcome and follow-up requirements · Establish a rapport and build confidence in the brand recognition by proactively promoting the company's products and services. · Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise – consistently courteous with customers. · Achieve ‘world-class’ service with each member, where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services. · Utilize all resources, including the call-specific applications, to obtain the correct answer for the customer. · Document all actions in the appropriate call tracking system. · Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes. · Communicate customer service problems to the Team Leader when necessary. · Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. · Maintain exceptional product knowledge as it relates to technical support and continuously update knowledge of product and service offerings, current industry products, and technologies. · Performs additional responsibilities or projects as assigned. What You Bring to the Role · Must be fluent in both English and French (oral and written) · Six (6) months of customer service/sales experience in a contact center operations environment is desired · Contact center experience is desired · Understanding of dealership operations and processes is desired. · Microsoft Office 365 (Word, Excel, Outlook, etc.) What You Can Expect · Pay rate of $19.00 per hour ($17.00 +$2.00 Language Premium) · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · Traditional 401(k) Retirement Plan · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other., • Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Job Description The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. We're looking for Nurse Practitioners and Physician Assistants to join us full-time in a 40-hour-per-week, W-2 role with a schedule designed to offer both structure and flexibility. The Provider position at Bicycle Health is a remote full-time addiction medicine clinical position with responsibility for the continuity care of a panel of adult patients under care primarily for opioid use disorder. The Nurse Practitioner or Physician Assistant will assess new patients presenting for telemedicine-based care of opioid use disorder, determine appropriateness of enrollment in our care setting, and manage their continuity OUD treatment from initial induction through the duration of their care. The Nurse Practitioner also addresses co-occurring mental health conditions directly when appropriate, and also via referral and care-coordination with outside providers. The NP/PA participates actively in regular clinical team meetings and quality improvement activities, collaborates with our program physicians and therapists, and reports to the regional medical director. What You Can Expect: ✅ Stable, full time employment - We are currently hiring for full-time, W-2 employees. As a a full-time employee you will receive full benefits. ✅ Location Flexibility - Work from home and work from anywhere in your state (subject to change depending on regulations) ✅ Limited Call - there are on-call responsibilities but most providers are on-call once every 2-3 months on average. Call is one week at a time (Monday to Monday). ✅ Start times vary by region - See below to see more detail on available shifts by region East region: All states are within the East Coast & Central Time Zones Option 1: Monday–Friday (late start) • 8 hour shifts, • Shift start time of 11:00am EST or 12:00pm EST, • Schedule remains consistent each week Option 2: Includes 1 weekend day (early start) • 8 hour shifts, • Includes one weekend day, • Shifts start at 9:00am EST, • Schedule remains consistent each week Target Pay Range: $120,000-$140,000 + Bonus Eligible - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • 3 Weeks Vacation + 8.5 days of additional sick time + 8 paid holidays + 3 CME days, • 100% Employer Paid Medical, Dental, and Vision Insurance, • Employer Paid STD & LTD, • 401k, • Up to $3,000 CME, • $50 monthly Remote Work Stipend, • All equipment provided, • White glove licensing and credentialing service, with all L&C costs paid What you'll Do: • Full-time (40 hours per week) opportunity, • Provide assessment and treatment for a continuity of panel of up to 275 adults with Opioid Use Disorder from initial treatment-start throughout their ongoing care, • Provide diagnosis of Opioid Use Disorder and co-occurring mental health conditions, • Safely and effectively start treatment with buprenorphine-naloxone for OUD, manage the early induction and stabilization phase of care with close follow-up, • Utilize motivational interviewing and other engagement and rapport-building techniques to achieve optimal patient outcomes, • Collaborate with the care team to coordinate additional services as may be needed, • Take an active role in clinical team meetings and practice improvement, engage in case discussion with colleagues, • Develop a thorough understanding of practice policies and procedures, and actively participate in P&P feedback and development, • Develop an understanding of your local and regional referral resources and utilize them, • Utilize our intuitive web-based EMR platform to manage patient care., • Work from anywhere in your state (subject to change depending on regulations)., • This is a fantastic opportunity to be part of a talented, enthusiastic and mission driven team and have strategic input into a variety of company-wide projects and other initiatives. What you'll Need: • Valid license to practice medicine & DEA license in your home state. Must be eligible and willing to obtain licenses in multiple states., • At least 1 year of Buprenorphine prescribing experience in a family medicine, internal medicine, addiction medicine, or psychiatric practice environment., • Telehealth experience a big plus!, • Strong communication skills, ability to build an effective provider-patient relationship that fosters engagement and adherence to a collaboratively developed care plan., • Comfort with risk/benefit balancing and a love for problem solving are required attributes., • Motivational Interviewing experience preferred., • Ability to share equally in the on-call needs of the region including on call coverage for a percentage of the 8 company observed holidays., • Bilingual English/Spanish preferred, • Psychiatric Nurse Practitioner certification highly preferred This is a full-time (40hrs per week) remote position. #LIRemote #zr Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: All official communication from our recruiting team will come from an @bicyclehealth.com email address. We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. We will never request your Social Security number or banking information before an offer of employment is made. We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Respond to customer inquiries via phone, email, and chat with professionalism and care. Comfortable using CRM or support tools. The chance to support a brand that makes a real impact in the fitness world.

Job Title: Remote Pharmacy Technician (prior authorization review) Job Description As a Remote Prior Authorization Review Pharmacy Technician, you will perform duties in various areas including Formulary Management, Pharmacy Audit and Recovery, Pharmacy Service Center, Medicare Part D/Part B, Appeals, Medicare Part D Operations, and State Health Programs Pharmacy Operations. You will review requests made by physicians, medical groups, pharmacies, and members for the use of prescription drugs and pharmacy benefits. Your role involves researching and resolving questions, problems, or issues and consulting with Clinical Pharmacists or Regional Medical Directors as needed. Responsibilities + Train on Intake and Technician Review processes. + Accurately type information on the prior authorization request form into a Compass case. + Verify intake accuracy and compare prior authorization requests with clinical documentation to determine approval. + Contact the office for any missing information required for request approval. + Route denials to the pharmacist queue for double-checking. + Remediate cases if determinations need overturning or errors need correction. + Move cases to the Manual Outreach queue and communicate decisions to providers and/or members. Essential Skills + Pharmacy Technician license. + 2 years of experience as a Pharmacy Technician. + Experience with managed care and claims. + Proficiency in data entry. Additional Skills & Qualifications + Customer service or retail experience preferred. + Familiarity with Microsoft functions including Teams, Outlook, Word, Excel, and OneNote. Work Environment This position is fully remote, fostering a strong sense of connectivity and support through Teams for chat, audio or video calls, and screen shares. Outlook is heavily used for team communications. The training schedule is Monday-Friday from 10am to 6:30pm. Post-training, the schedule will be Tuesday-Friday from 12:30pm to 9pm EST and Saturday from 8am to 4:30pm EST. Overtime is not expected. Job Type & Location This is a Contract to Hire position based out of Detroit, MI. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 12, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

We are:Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: You are:An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You’ve led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you’ve pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you’re at your best when contributing to a team. You’re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.The work:Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goalsDefine business cases, business and implementation roadmaps, and execute solutionsLead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiencesCollaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutionsAdvise clients on ways to measure and improve their customer-centric metricsLead change-management initiatives that drive adoption, ease implementation, and position clients’ customer-service solutions for ongoing successEstablish relationships with client stakeholders and build long-term partnerships for AccentureIdentify opportunities and drive business development efforts to build the Accenture Consulting practiceManage and coach junior team members, and continue to grow your own expertiseContribute to perspectives and thought leadership to help Accenture maintain its thought-leadership positionTravel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Here’s what you’ll need:A minimum five 4 years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:Solutioning and selling new ideas and proposalsIncorporating experience design and analytics into customer service, and support processes3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client’s larger application ecosystem3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)1+ years of experience working with Artificial intelligence and front-end digital platforms3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management Bonus points if:Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcingExperience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendationsHave hands on experience with artificial intelligence, GenAI and conversational designExperience in one of more of the industry verticals: Hi-Tech, Communications & Media, Health/Healthcare, Financial Services, Life Science/MedTechCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/18/2026..Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $70,350 to $205,800Cleveland $59,100 to $164,600Colorado $63,800 to $177,800District of Columbia $68,000 to $189,300Illinois $59,100 to $177,800Maine $54,400 to $151,400Maryland $63,800 to $177,800Massachusetts $63,800 to $189,300Minnesota $63,800 to $177,800New York $66,300 to $205,800New Jersey $68,000 to $205,800Virginia $59,100 to $189,300Washington $80,200 to $189,300About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: CA - San Francisco; Milwaukee, 790 N Milwaukee St, Corp; Dallas, 5205 N OConnor Las Colinas, Corp; Columbus, 400 W. Nationwide Blvd, Corp; Kirkland, 416 6th Street South, Corp; Cincinnati, 4th Street, Corp; Cleveland, 1400 W 10th Street, Corp; Oklahoma City, 525 NW 11th St, Corp; Austin, 323 Congress Avenue, Corp; Albany, 69 State St, Corp; Chicago, Accenture Tower, Corp; St. Pete, 140 Fountain Pkwy, Tampa Corp; Pittsburgh, 1001 Liberty Ave, Corp; Hartford, 280 Trumbull, Corp; St. Louis, 4220 Duncan Avenue, Corp; Miami, 777 Brickell Ave, Corp; Sacramento, 1610 R Street, Corp; Beaverton, 4145 SW Watson, Corp; Raleigh, 555 Fayetteville, Corp; Minneapolis, 333 S 7th, Corp; Mountain View, 650 Castro, Corp; Scottsdale, 15279 N Scottsdale Rd, Corp; Morristown, 1 Speedwell Ave, Corp; Denver, 999 18th St, Corp; Boston, 888 Boylston, Corp; Philadelphia, 2001 Market St, Corp; Des Moines, 909 Locust, Corp; Overland Park, 7300 W 110th Street, Corp; Walnut Creek, 1255 Treat Blvd, Corp; Charlotte, 1120 S Tryon St., Corp; Carmel, 11939 N Meridian St., Corp; Seattle, 1191 2nd Avenue, Corp; Houston, 1301 Fannin, Corp; Arlington, 1201 Wilson, Corp; Atlanta, 75 Fifth, Corp; Redmond, 8383 158th Avenue NE, Corp; Bentonville, 805 S Walton Blvd., Corp; Detroit, 1001 Woodward Avenue, Corp; Nashville, 4101 Charlotte Ave., Corp; Los Angeles, 1003 E. 4th Place, Corp; San Diego, 12680 High Bluff Dr, CorpType: Full time

You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and email. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the 'people side': building relationships, representing our brand as our CEO would, and delivering outstanding customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or 'counselor' will serve you well in critically thinking to identify and solve problems and gain callers' trust. You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP. Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more! • Develop a deep knowledge of the Autobooks software suite, • Partner with customers to resolve issues through phone, email, and live chat, • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions, • Diagnose software issues and engage with our Product and Engineering teams using established processes, • Answer routine how-to questions and help customers navigate a variety of use-cases, • Complete tickets and administrative tasks with accuracy and care, • Contribute to knowledge management documentation for external/internal customers, • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels, • Have a continuous improvement mindset, • Ask probing questions to gain insights on customers' needs, and attempt to expand or retain their business where applicable, • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives, • 3 days in the office (Downtown Detroit), 2 days remote, • Thrive in fast-paced environment and are an organized self-starter, • Ability to help customers with software or hardware you are comfortable and proficient with technology., • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease., • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM, • Collaborative, fast-moving, and comfortable with change, • Fast learner; applies prior learning to new situations, • High levels of empathy, patience, and problem-solving abilities, • Flexible, entrepreneurial work environment, • Open and fun workspace in downtown Detroit, • Casual dress code, • Healthcare-health insurance, dental and vision coverage, life insurance, • 401k plan, • Free parking

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Interact with customers via phone, email, and chat to provide excellent customer service and resolve any issues or concerns they may have; Foll

Job DescriptionRequisition Title: Racing and Performance Specialist (04E12) US-MI-DearbornDescription Racing and Performance Specialis At Percepta, we bring first-class service across each market we support. As a Racing and Performance Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing As a Racing and Performance Customer Support Specialist, you will be the face of Ford Genuine & Licensed Accessories and Ford Performance Parts. This is a high-touch, technical role that requires a passion for the automotive industry and a commitment to ownership. You will manage the entire customer journey—from product inquiries and installation tips to complex warranty claims—via voice, chat, email, and in-person interactions. During a Typical Day, You’ll · Omni-channel Support: Handle inbound and outbound customer contacts via voice, chat, and email, ensuring every case is logged and classified accurately in the CRM. · Technical Expertise: Provide detailed product information, pricing, and availability for Ford Accessories and Performance Parts, including niche and specialty vehicles (SVT, etc.). · Warranty Administration: Administer warranties using Ford systems (OWS), including prior approvals, labor payments, and specialized crate engine warranty analysis. · Physical Component Review: Inspect returned warranted components to recommend resolutions (warranty, goodwill, or charge-back) to engineering and marketing teams. · Event Representation: Attend and support major industry events (e.g., SEMA, PRI Show) to provide in-person expertise and represent the brand. · Content & Catalog Maintenance: Assist in updating the online Ford Performance Parts catalog and proofreading installation/instruction sheets. · Case Ownership: Manage the end-to-end resolution of customer issues, identifying emerging quality or fitment trends and sharing feedback with management. What You Bring to the Role · High School Diploma or equivalent required · Automotive Technical based degree from College or Technical/Vocational school or equivalent industry experience required · ASE and/or Manufacture Certification preferred · Minimum 2-3 years of customer service experience · Minimum 2-3 years’ recent experience as an automotive technician in a powertrain or 3-5 years technical knowledge with performance parts and/or accessories, or equivalent training – required · Automotive technical aptitude required (multiple assessments required) · Engine diagnosis and repair experience · Strong interest in automotive performance, racing, or vehicle customization. · Experience in the automotive aftermarket or performance parts industry is highly preferred. What You Can Expect · Competitive Salary with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role · Deep familiarity with Ford’s proprietary tools (PTS/Oasis, OWS, OEConnection, etc.). · Excellent communication skills (written and verbal) with a focus on Net Promoter Score (NPS) performance. · Proven track record of driving high NPS and QA scores. · Strong organizational skills to balance administrative leadership duties with active production work. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other., • Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-remote

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

Assists other Center staff with various office support functions. Also, assists in the Resource Room and with office support functions.

The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices. They are responsible for providing high quality service to all callers using phone, email or chat. Movement between service center

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives. Support staff

The Clerical Support-Receptionist is responsible for greeting and engaging customers interested in services at the Career Center. This position provides data entry support and is responsible for setting up and maintaining client records and other required documentation. Under supervision, prepare su

Some proven customer support experience or experience as a client service representative is preferred.

Join OBE As a Customer Service Representative.From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work,

Front Desk Receptionist in a fast paced office.Duties include: Greeting & checking in and out patients.Answering a multi line telephone.Keeping waiting area neat and tidy, restock coffee station.Skills needed: Ability to multi task.Hours of operation MONDAY 9:30 a.

Answer inquiries through phone, email, and in person requests.

This position plays a vital role in creating a welcoming environment for guests and supporting daily office operations for our team. One to three years of receptionist, customer service, administrative support, or office experience preferred. Flexibility to adjust work schedules and provide coverage

The Receptionist is responsible for greeting visitors, answering and directing incoming calls, managing correspondence, maintaining office organization, and providing administrative support to leadership and staff. Support scheduling and calendar management for department leaders and conference room

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback.We connect individuals with flexible remote research opportunities that help shape products, services, and user experiences.We're inviting individuals from all backgrounds, incl

This person will also support the front office business administrators, and the Office Manager, in various operations areas and tasks. This person will be responsible for pulling and filing patient records; frequent telephone communication with patients including outreach and scheduling support; new

In this dynamic role, you'll deliver exceptional service and specialized guidance while helping shape a first-of-its-kind experience that connects users through a modern social media platformvia phone, video chat, or online chat. Provide clear, insightful guidance and hands-on support to members in

Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives. Support staffing and operational needs by traveling to other Corewell Health Urgent Care locations as required. As a Patient Service Representative, you will create a positive experience for every patient by managing front-o

Do you strive to set yourself apart from all the others?.This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.We are a growing agency with big dreams and lots of potential.Our team works hard to reach our goals together

If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. Support the team with various administrative tasks and projects.

Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times. Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. Support the team with various administrative tasks and projects.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

This person will also support the front office business administrators, and the Office Manager, in various operations areas and tasks. This person will be responsible for pulling and filing patient records; frequent telephone communication with patients including outreach and scheduling support; new

Location: 26701 Telegraph Rd, Southfield, MI Pay rate: $31.Minimum of 3 years' experience in customer care/customer service.No job hoppers - minimum tenure of 2 years at present and previous employers.Prefers minimum tenure of 2-3 years.Prefers successful prior experience in customer care/customer s

We are seeking a cashier/receptionist with excellent customer service skills and a winning attitude.This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.This position will also be responsible for basic accoun

Customer Service Representative - State Farm Agent Team Member.This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.We are a growing agency with big dreams and lots of potential.Our team works hard to reach our goals tog

As part of our team, you'll contribute to a supportive and positive environment that delivers individual care to every patient and client, while also making a meaningful impact in our communities. As a Client Ambassador, you'll support the hospital's daily operations and create an inviting and effic