Hinsdale
Job Description Company Overview: Modern Pain Consultants is a reputable interventional pain practice dedicated to providing comprehensive and compassionate care to patients suffering from chronic pain. We are seeking a friendly and organized Receptionist to join our team and serve as the first point of contact for our patients. As a Receptionist in our interventional pain practice, you will play a vital role in creating a positive and welcoming environment, managing administrative tasks, and facilitating efficient patient flow. Job Overview: The Receptionist is responsible for the front desk operations, ensuring smooth patient check-ins and check-outs, and providing excellent customer service to our patients. This role requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. The Receptionist will be an integral part of our team, contributing to the overall success of our interventional pain practice. Key Responsibilities: • Patient Reception and Check-in:, • Warmly welcome patients and visitors, ensuring a friendly and professional atmosphere., • Verify patient information, including personal and insurance details, and update electronic medical records as necessary., • Schedule patient appointments, consultations, and follow-up visits using the practice's scheduling software., • Collect patient co-pays, deductibles, and outstanding balances, and process payments accurately., • Answer phone calls, address inquiries, and provide information to patients regarding appointments, services, and general practice policies., • Appointment Coordination:, • Coordinate with medical providers and staff to schedule appointments, procedures, and consultations, optimizing patient flow and minimizing wait times., • Remind patients of upcoming appointments via phone, email, or SMS, ensuring high attendance rates., • Collaborate with the clinical team to manage the scheduling of urgent or emergent patient cases., • Administrative Support:, • Maintain patient records, ensuring accuracy, completeness, and compliance with privacy regulations., • Assist in obtaining and organizing patient medical records, test results, and referral documentation., • Manage incoming and outgoing correspondence, including faxes, emails, and mail., • Assist with insurance verification, pre-authorization processes, and claims-related tasks as required., • Maintain inventory of office and clinic supplies, restocking as needed., • Patient Relations:, • Provide exceptional customer service to patients, addressing inquiries, concerns, and requests promptly and professionally., • Direct patients to the appropriate departments or personnel within the practice., • Maintain a welcoming and clean reception area, ensuring a comfortable and organized environment for patients., • Display empathy, patience, and sensitivity when dealing with patients experiencing pain or distress., • Team Collaboration:, • Collaborate closely with the clinical and administrative teams to ensure effective coordination and communication., • Participate in staff meetings, sharing updates, observations, and suggestions for improving front desk operations and patient experiences., • High school diploma or equivalent; additional education or training in healthcare administration is a plus., • Proven experience as a Receptionist or in a similar customer service role, preferably in a medical or healthcare setting., • Familiarity with medical terminology, procedures, and insurance verification processes is desirable., • Excellent communication and interpersonal skills, with a friendly and professional demeanor., • Proficiency in using electronic health records (EHR) and scheduling software., • Strong organizational skills and the ability to multitask effectively., • Attention to detail and accuracy in managing patient information and administrative tasks., • Ability to handle stressful situations with composure and maintain confidentiality., • Knowledge of HIPAA regulations and patient privacy practices.