Apartment Community Manager
21 days ago
State College
Job Description Company: Ethos Residential Reports To: Ethos Residential Direct Reports: Office and Maintenance Team Work Type: On-Site Position Type: Full-Time Job Description About Us Join a vibrant, student-focused apartment community where comfort, community, and convenience meet. We are committed to providing an exceptional living experience. We are looking for a skilled and motivated Community Manager to lead our operations and deliver exceptional living experiences for residents and lead a high performing team. Ethos Residential: Guided by character, we design spaces that inspire people and honor the communities they serve. We build with character, and we let that character show up in the places people live, gather, and grow. Our ethos is better done, not better said. Position Summary The Community Manager is the on-site leader responsible for overseeing the daily operations of four student apartment communities, including a newly developed multimedia production studio. This role blends leasing, marketing, operations, and resident engagement to deliver an exceptional living experience and drive financial performance. In this role, you will lead the day-to-day operations of four student apartment buildings. Three of the buildings will be renovated initially, creating two different types of housing options within the four-building portfolio. Key Responsibilities Leadership & Staff Management: • Supervise and mentor maintenance staff, fostering a culture of safety, accountability, and excellence., • Conduct training, performance evaluations, and scheduling., • Lead all aspects of lease-up and ongoing leasing efforts, including branding, promotions, tours, and resident communications., • Develop and execute marketing strategies across social media platforms (Instagram, TikTok, Facebook, LinkedIn, Snapchat)., • Build relationships with Penn State departments, student organizations, and local businesses to drive awareness and occupancy., • Coordinate open houses, outreach events, and media campaigns, including those supporting the multimedia studio and PSU Athletics., • Oversee property operations, ensuring a safe, clean, and welcoming environment., • Support construction coordination, including punch list approvals and delivery logistics., • Lead and support office and maintenance teams, promoting a collaborative and high-performing culture., • Ensure compliance with Fair Housing, ADA, OSHA, and company policies., • Monitor budgets, control expenses, and drive revenue through strategic rent recommendations and collections., • Prepare monthly financial reports and variance analyses., • Provide timely updates and insights to ownership and respond to management inquiries., • Foster a strong sense of community through events, programming, and common area improvements., • Address resident concerns promptly and professionally., • Encourage feedback through surveys and digital platforms to continuously improve service., • Maintain strict adherence to all procedures, company policies, and applicable legal regulations., • Consistently uphold the brand’s standards by ensuring the property is reflective of the company’s commitment to excellence., • High school diploma or equivalent required., • Bachelor’s degree preferred., • Minimum of 5 years of management experience in real estate, hospitality, or multifamily housing., • Strong leadership and communication skills, • Financial and operational acumen, • Basic understanding of property management software Appfolio (a Plus), • Social media savvy (Instagram, Facebook, TikTok, Linkedin, Snap Chat), • Ability to multitask while also being flexible and remaining organized in a fast-paced environment., • Manual dexterity and strong problem-solving skills., • Demonstrated commitment to safe work practices and proper use of personal protective equipment (PPE)., • Ability to work in office environments and in the field, includes typing, talking, sitting, walking, standing, and occasional driving., • Must have a valid driver’s license, current auto insurance, and reliable transportation., • Ability to lift up to 40 lbs., • A modern four-day workweek and extended weekends to enjoy life, • A culture shaped by character, where belonging and purpose thrive, • An environment that supports your growth and development, • Retirement planning made easy with company-matched Simple IRA contributions, • Comprehensive health coverage including medical, dental, vision, and life insurance, • Competitive salary + performance bonuses, • Paid time off and holidays, • Career development and certification support, • Fun, resident-focused work environment We are committed to creating an inclusive environment for all employees and applicants. We celebrate diversity and do not discriminate based on race, age, disability, or any other protected status. Company DescriptionEthos Residential, founded in 2015, is an entrepreneurial real estate firm focused on acquiring, developing, renovating, and operating multifamily, student housing, and mixed-use properties. Based in Pennsylvania, Ethos targets high-demand submarkets. The company has a successful track record of repositioning properties as one-of-a-kind luxury properties.Ethos Residential, founded in 2015, is an entrepreneurial real estate firm focused on acquiring, developing, renovating, and operating multifamily, student housing, and mixed-use properties. Based in Pennsylvania, Ethos targets high-demand submarkets. The company has a successful track record of repositioning properties as one-of-a-kind luxury properties.