Senior Deskside Technician
4 hours ago
London
Please note: This is a 24 months fixed term role. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Responsibilities: • Able to maintain, analyse and solve end user computing problems both hardware and software;, • Identify, analyse, and repair product failures. Order and replace parts as needed;, • Support and maintain user account information including rights, security and systems groups;, • Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;, • Provide troubleshooting and problem resolution support for all network devices;, • Coordinate with third-party vendors to resolve hardware and software problems, as required;, • Install and test replacement parts when requested by resolver-groups;, • Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;, • Interface with hardware and software vendors for planning and problem resolution;, • Interface with manufacturers and third-party vendors for technical assistance;, • Execute the installation of PCs, peripherals and LAN-based equipment;, • Assist with setting up security, file access and other administrative procedures associated with moves;, • Move workstations and peripherals, as required;, • Ensure that connectivity issues are addressed for installations;, • Move telecommunications equipment, as required;, • Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;, • Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;, • Test completed IMAC's and verify acceptance by end user;, • Document changes to inventory use and configuration;, • Knowledge of Microsoft Active Directory;, • Knowledge of Citrix and SCCM;, • Microsoft Group Policy Objects experience.Requirements:, • Ability to resolve Win10 & Win11 operating system errors;, • Excellent proven track record supporting clients in a financial environment;, • Network troubleshooting skills & knowledge required (intermediate);, • Proficient in Microsoft Office 365;, • Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;, • Ideally candidate will have experience building and configuring images in SCCM although training will be provided;, • Experience troubleshooting or configuring Group Policy;, • Determine and recommend which products or services best fit the customers' needs;, • Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;, • Able to document support processes and procedures so they can be reused by support team;, • Minimum of 3 Years' experience in an IT Support Role;, • Ability to communicate technical information to non-technical audiences;, • Strong sense of customer service;, • Knowledge of Microsoft Active Directory;, • Knowledge of Citrix and SCCM;, • Microsoft Group Policy Objects experience;, • Good organizational skills;, • Excellent Verbal and Written Communication Skills;, • Ability to multitask;, • Competitive salary and benefits package including monthly absence free bonus;, • Private health scheme including Private Medical, Dental, Optical and Holiday Travel, • Insurance that are applied according to company policy;, • Extra vacation days;, • Opportunities to learn anddevelop:training programs;, • Personalized career path within the organization;